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Apply Now & Get Fast Funding!Residents of Bosque County, Texas, facing financial hardship and struggling with high electric bills have access to several local and state-level assistance programs. Help is available, but the application process can be confusing. The primary organization for managing the main federal and state utility assistance, known as the Comprehensive Energy Assistance Program (CEAP), for Bosque County residents is the Economic Opportunities Advancement Corporation (EOAC). Additional resources are also offered through local charities like Caritas of Waco , the Salvation Army , and even provider-specific funds from electric companies like United Cooperative Services. These programs are designed to provide direct financial relief and prevent disconnection.
The most important, and often most confusing, part of seeking utility assistance is identifying the correct local administrator. State-level programs like the Comprehensive Energy Assistance Program (CEAP) and the federal Low Income Home Energy Assistance Program (LIHEAP) are managed by the Texas Department of Housing and Community Affairs (TDHCA).
However, the TDHCA does not accept applications directly from individuals. Instead, it distributes funds to local "subrecipients" or community action agencies that manage the programs for specific counties.
For all residents of Bosque County, the official, state-designated subrecipient is the Economic Opportunities Advancement Corporation (EOAC), based in Waco. This organization is the main entry point for applying for CEAP and LIHEAP.
EOAC provides short-term help with electricity and natural gas bills for eligible low-income households. The goal of the program is not only to provide immediate financial assistance to meet energy needs but also to promote long-term stability. This is often achieved through energy education to help consumers control and reduce future utility costs. In some cases, related programs like weatherization may be available to make homes more energy-efficient.
How to Contact EOAC and Apply
All applications and inquiries for Bosque County residents are handled through the main EOAC office in Waco. The application process is managed by their Community Services Department.
https://eoacwaco.org/It is essential to call first, as assistance is often provided by appointment only. The Community Services Department has specific operational hours that applicants must be aware of:
What You Need to Apply: Required Documents for CEAP
To ensure a smooth application process, you must gather all required documentation ahead of time. Applications will be delayed or denied if they are incomplete. While specific requirements can change, the following checklist includes the documents typically required for federal and state assistance programs.
Income Limits for CEAP Utility Assistance
Eligibility for the Comprehensive Energy Assistance Program (CEAP) is based on your household's total gross income. The income must be at or below 150% of the Federal Poverty Income Guidelines.
Based on the most recently published federal guidelines, the (annual) income limits are as follows:
If you do not qualify for CEAP through EOAC, or if you face an immediate crisis and cannot wait for an appointment, local charities may offer help. These organizations are often funded by community donations and may have different eligibility rules.
Caritas of Waco: Serving Bosque County
Caritas of Waco is a non-profit organization that explicitly includes Bosque County in its service area. The organization provides financial assistance for utility bills, when funds are available, as part of its Community Support and Financial Stability programs.
https://www.caritas-waco.org/Specialized Help for Veterans in Bosque County
Caritas of Waco operates a separate program specifically for veterans and their surviving spouses. This program is funded by a dedicated grant from the Texas Veterans Commission and provides more comprehensive "wrap-around" services.
The Caritas Veterans' Case Management Program assists low-income veterans and their surviving spouses living in Bosque, Hill, McLennan, Falls, Limestone, and Freestone counties. Services include direct utility bill assistance, rent/mortgage help, prescription assistance, transportation, and childcare assistance.
This program offers a dedicated, local access point for Bosque County residents, making it highly accessible.
The Salvation Army: Emergency Assistance
The Salvation Army offers emergency financial assistance for households in crisis, particularly seniors, individuals with disabilities, and families facing a disconnection notice.
https://sahelp.org/ and enter your zip code. This will start a confidential online application. If your request for utility assistance is approved, a notification will be sent directly to your utility provider to secure the account against disconnection.Clifton Ministerial Alliance (Clifton Residents)
For residents in or near the 76634 zip code, the Clifton Ministerial Alliance provides hyper-local assistance. This is a coalition of local churches that work together to provide financial assistance for those experiencing economic hardship.
pastor@fumcclifton.org.The assistance you can receive also depends on who provides your electricity. Residents in deregulated areas (like Clifton) have different options than residents served by an electric cooperative (like Meridian).
For United Cooperative Services (UCS) Members (Meridian Area)
United Cooperative Services (UCS), which has a local office in Meridian at 10208 State Highway 6 , offers two separate assistance programs exclusively for its members. UCS members should pursue these programs in addition to applying for CEAP through EOAC.
https://ucs.net/.For Heart of Texas Electric Cooperative (HOTEC) Members
Heart of Texas Electric Cooperative (HOTEC) serves rural parts of Bosque County. HOTEC does not manage its own assistance fund. Instead, the cooperative's official payment assistance page directs members in need to the state-designated local agencies.
HOTEC's two primary referrals for Bosque County residents are:
HOTEC members should begin by calling EOAC, as it is the primary CEAP administrator for the county.
For Texas-New Mexico Power (TNMP) Customers (Clifton Area)
Residents in Clifton are in a deregulated electricity market. This means that while Texas-New Mexico Power (TNMP) is the utility that owns the power lines , your bill comes from a Retail Electric Provider (REP) you choose (e.g., Gexa, Reliant, Just Energy, etc.).
If you are unsure where to start or which agency serves your specific address, these statewide resources can provide a direct referral.
211texas.org.texasutilityhelp.com). This was a temporary statewide program funded by federal relief money. As of September 2023, this program is closed and no longer accepting new applications.https://www.tdhca.texas.gov/help-for-texans.The primary program is the Texas Comprehensive Energy Assistance Program (CEAP). This is a federally funded program, also known as LIHEAP, designed to help low-income households in Bosque County manage their energy costs and avoid utility disconnection.
The Economic Opportunities Advancement Corporation (EOAC) is the local subrecipient that manages and administers the CEAP/LIHEAP program for Bosque County residents. Applications and inquiries should be directed to their office for processing.
Eligibility for the Bosque County Texas electric bill assistance program (CEAP) is typically based on household income. Families must have an income at or below 150% of the Federal Poverty Income Guidelines to qualify for assistance through the EOAC.
To apply for energy assistance, Bosque County residents must contact the Economic Opportunities Advancement Corporation (EOAC) directly. They will provide the official application and guide you through the necessary steps, required documents, and submission process.
You will generally need proof of income for the last 30 days for all adults, Social Security cards for all household members, and current government-issued photo ID. You must also provide a copy of your current electric bill and any disconnection notice.
Yes. Besides the county program, residents can explore Texas Utility Help, a statewide program offering financial assistance for utility bills. Local churches and non-profits like the Salvation Army may also offer emergency one-time utility aid.
The CEAP program prioritizes households that are most vulnerable. This includes households with elderly individuals (age 60 or older), persons with disabilities, and families with young children (age five and under) to ensure they receive help first.
Yes. If you have received a disconnection notice, you should contact the EOAC immediately. The Bosque County Texas electric bill assistance program is designed to help in crisis situations and may be able to expedite assistance to prevent service interruption.
The Salvation Army often provides emergency financial assistance, including help with utility bills, through its Service Extension program in rural counties. Residents can contact the nearest Salvation Army office to inquire about available funds and eligibility requirements.
Catholic Charities of Central Texas also offers financial assistance for basic needs, including utility bills, to residents in their service area. Bosque County residents can contact their office or check their website for an online assistance request form.
Residents of Borden County, Texas, facing difficulties paying their electric bills have access to several local and state-level electric bill assistance programs.
The primary resource for direct financial aid is the Comprehensive Energy Assistance Program (CEAP), which is administered locally for the county by West Texas Opportunities, Inc. This support, along with payment options from your electric cooperative and state-level consumer protections, can provide stability and help keep your lights on during challenging financial times.
For residents of Borden County, the designated local provider for state and federal utility assistance is West Texas Opportunities, Inc. (WTO).
Statewide programs, such as the Low Income Home Energy Assistance Program (LIHEAP), channel federal funds to the Texas Department of Housing and Community Affairs (TDHCA). TDHCA, in turn, contracts with local non-profit organizations, known as subrecipients, to manage the application process and distribute the funds.
West Texas Opportunities, Inc. is the official subrecipient for an 18-county region that includes Borden County. Therefore, the first and most important contact for a Borden County resident seeking direct financial aid for an electric bill is WTO.
Because Borden County is a sparsely populated rural area, WTO serves the county through its "Community Services Outreach" program. The main administrative office and the nearest full-service Neighborhood Center are located in neighboring Dawson County, in Lamesa.
Programs Administered by West Texas Opportunities
West Texas Opportunities manages two key programs designed to help low-income households with their energy needs: one for immediate financial crises and one for long-term cost reduction.
CEAP: Direct Bill Payment Assistance
The primary program for bill payment assistance is the Comprehensive Energy Assistance Program (CEAP). CEAP is the Texas program that integrates all funding from the federal LIHEAP.
It is designed to help low-income households manage their immediate utility costs by providing financial assistance for electricity, natural gas, and propane.
When distributing CEAP funds, WTO gives priority to households with the highest need. This includes low-income households with high energy usage, a high energy burden, or those containing:
WAP: Home Energy Efficiency
The second program is the Weatherization Assistance Program (WAP). While CEAP addresses the immediate crisis of a past-due bill, WAP provides a long-term solution.
This program helps lower utility bills by making homes more energy-efficient through improvements and modifications. Residents applying for CEAP assistance should also inquire about their eligibility for the Weatherization Assistance Program at the same time to help reduce future energy costs.
How to Contact and Apply for Assistance at WTO
To apply for CEAP or inquire about WAP, Borden County residents must contact the West Texas Opportunities, Inc. main office.
The application process is formal and requires documentation to verify eligibility. While WTO will provide a specific list, CEAP/LIHEAP applications typically require the following items;
Residents should gather these documents before contacting WTO to expedite the application process.
Understanding Your Electric Provider
It is essential for Borden County residents to understand that their area is not part of the deregulated Texas energy market. Residents do not choose from Retail Electric Providers (REPs) like Gexa Energy or Reliant.
Instead, Borden County is served by two primary, non-profit electric cooperatives.
A Two-Path Approach to Assistance
As "members" of a cooperative, not "customers" of a REP, the options for assistance are different. The most effective strategy is a two-path approach:
For Big Country Electric Cooperative (BCEC) Members
Payment Plans and Options
BCEC provides several payment options to help members manage their monthly bills, though these are not direct hardship grants. These options include:
Members should contact BCEC directly to discuss these options or to request a deferred payment plan for a past-due bill.
Operation Round Up (Charitable Aid)
BCEC also sponsors a charitable program called Operation Round Up, which is funded by members who voluntarily "round up" their monthly bills to the nearest dollar.
This trust fund provides financial assistance to individuals and organizations in Borden County for needs like food, shelter, clothing, and health.
A critical clarification for members is that BCEC's Operation Round Up funds are explicitly prohibited from being used for utilities such as electric, water, or gas bills.
However, a member in financial distress could apply to Operation Round Up for assistance with other essential needs (like food or medical costs), which may in turn free up personal funds to pay the electric bill.
BCEC Contact Information
For Lyntegar Electric Cooperative Members
Lyntegar Electric Cooperative also serves portions of Borden County. Lyntegar's payment information primarily focuses on methods for paying a bill (mail, in-person, bank draft, pay-by-phone). Bills are mailed at the end of the month and are due by the 16th.
Unlike BCEC, Lyntegar does not publicly advertise specific payment plans like "Budget Billing" on its website. However, the cooperative is listed as a provider of information, referrals, and assistance.
Therefore, it is crucial for Lyntegar members to call the cooperative directly to speak with a member services representative. Members should explain their financial hardship and request a payment arrangement or an extension on their due date. Do not rely on the website for this; a direct phone call is necessary.
Lyntegar Contact Information
For residents who need to conduct business in person, both Lyntegar Electric Cooperative and West Texas Opportunities, Inc. maintain offices in Lamesa.
The state of Texas provides two primary, high-level referral systems to help residents find the correct local provider. These services do not pay bills directly but function as the central information hubs.
Using the TDHCA "Help for Texans" Portal
The Texas Department of Housing and Community Affairs (TDHCA) is the state agency that receives and administers the federal CEAP/LIHEAP funds. TDHCA does not provide financial assistance directly to individuals; it funds the local subrecipient organizations.
TDHCA operates a search tool called the "Help for Texans" portal. This is the official state directory for finding assistance providers.
The process for a Borden County resident to use this tool involves three steps:
This search will provide the contact information and service details for the organization contracted to serve Borden County, which is West Texas Opportunities, Inc..
Calling 2-1-1 Texas
The simplest and most reliable method for finding help is 2-1-1 Texas. This is a free, confidential information and referral service available 24/7.
Residents can dial 2-1-1 or 877-541-7905 from any phone. A trained specialist will ask for the caller's zip code and specific needs. They maintain a real-time database of all local resources, including:
This service is especially valuable if funds at one agency (like WTO) have been exhausted, as 2-1-1 specialists are often the first to know about alternative or newly available resources from other local charities.
In severe emergencies, local charities may offer supplemental, one-time assistance. This aid is intended to "fill the gap" and is not a substitute for the larger state and federal programs.
The Salvation Army of Big Spring
The Salvation Army Big Spring Corps serves the surrounding region and may provide limited emergency financial assistance, if funds are available.
Program details for this specific location are as follows:
This resource is best used for a small, remaining balance that other programs cannot cover. Residents must contact the Big Spring office directly to inquire about the application process and current funding status.
Salvation Army Contact Information
All electric providers in Texas, including electric cooperatives, must follow consumer protection rules set by the Public Utility Commission of Texas (PUCT). Knowing these rights is a critical tool for any resident facing a financial crisis.
Disconnection Notice Rules
An electric cooperative cannot disconnect service without providing proper advance notice.
10-Day Notice: The provider must send a written Disconnection Notice at least 10 days before the stated disconnection date. This notice must be mailed separately or, if the member agreed to electronic notices, sent as a separate email with "disconnection notice" in the subject line.
Invalid Reasons for Disconnection: A provider cannot disconnect service for:
Medical and Critical Care Exemptions
Texas law provides a powerful, temporary protection for residents with a medical necessity. A household can obtain a 63-day exemption from disconnection if a medical issue exists.
This protection applies if a resident on the premises has a critical medical condition and "will become seriously ill or more seriously ill" if electric service is disconnected.
To secure this 63-day exemption, three steps must be completed:
This 63-day window is a critical grace period. Residents can use this time to stop an immediate disconnection and then focus on completing their CEAP application with West Texas Opportunities, Inc., allowing time for that financial aid to be approved and sent to the cooperative.
Extreme Weather and Other Protections
PUCT rules provide two other key protections:
A resident who has a disconnection notice and a pending CEAP application should immediately inform their cooperative (BCEC or Lyntegar) about the application. They should then ask WTO to send an official payment pledge to their electric provider before the disconnection date. This pledge can bridge the gap between the application and the final payment.
The primary program is the Comprehensive Energy Assistance Program (CEAP), which is the federal LIHEAP program for Texas. This service is administered for Borden County residents by West Texas Opportunities, Inc. (WTO), the local community action agency.
To apply, you must contact West Texas Opportunities, Inc. (WTO). They manage the application intake for CEAP. Residents can call their main office for guidance. Dialing 2-1-1 is another excellent way to get a direct referral to the correct application portal or contact person.
Eligibility for the Borden County Texas electric bill assistance program is based on household income, which must be at or below 150% of the federal poverty guidelines. Priority is often given to households with elderly individuals, people with disabilities, or young children.
You will typically need proof of identity (like a driver's license), proof of income for the last 30 days for all adult household members, a copy of your most recent electric bill, and Social Security cards for everyone in the home.
CEAP can provide direct financial assistance to help pay your electric bill. In a crisis, such as a disconnection, it may offer more immediate aid. The program can also sometimes help with the repair or replacement of inefficient heating or cooling units for eligible homeowners.
Yes. The Borden County Texas electric bill assistance program (CEAP) gives priority to households with residents aged 60 or older. This ensures that vulnerable populations, including seniors and those with disabilities, are served first when funds are available.
Contact West Texas Opportunities, Inc. immediately and inform them you are in a crisis situation. The CEAP program has components specifically for energy crises to prevent disconnection. You should also call 2-1-1 Texas to see if other emergency funds are available.
Yes. Besides CEAP, some utility providers offer their own programs, such as Direct Energy's "Neighbor-to-Neighbor." You can also call 2-1-1 to connect with local charities, faith-based organizations, or other non-profits in the region that may offer one-time emergency utility assistance.
Borden County residents are served by West Texas Opportunities, Inc. The office closest to Borden County is likely the Lamesa location in Dawson County. It is best to call their main number first at (806) 872-8354 for the most up-to-date application instructions.
The Comprehensive Energy Assistance Program (CEAP) is designed to help with all home energy costs. This includes not only your primary electric bill but also costs associated with propane, natural gas, or other energy sources used for heating and cooling your home.
Facing a high utility bill or disconnection notice can be incredibly stressful. For residents seeking a blanco county texas electric bill assistance program, there are several critical resources available. Help for paying electric bills in Blanco County, including in communities like Johnson City and Blanco, is primarily channeled through specific government-funded programs, local electric cooperative initiatives, and charitable organizations. This report provides a direct, step-by-step plan, identifying the exact agencies to contact, their eligibility requirements, and the precise documents needed to apply for financial relief.
The single most important organization for residents of Blanco County seeking utility assistance is Community Action Inc. of Central Texas. This agency is the officially designated local entity responsible for administering the primary government-funded utility assistance programs for the region.
While its service area includes Hays, Caldwell, and Blanco counties, it is important for Blanco County residents to note that the primary administrative office is located in San Marcos. Residents of Johnson City or Blanco should not be deterred by the San Marcos address; this is the correct and designated office to process their applications.
Contacting Community Action Inc. is the most efficient first step, as this single agency serves as the gateway for multiple assistance programs. It manages the main federal and state-funded programs and also serves as the application-processing agency for member-specific programs from local utility providers like Pedernales Electric Cooperative. A single application to this agency allows residents to be screened for several different sources of financial aid simultaneously.
Key Agency Contact Information:
The largest and most significant source of financial aid administered by Community Action Inc. is the Comprehensive Energy Assistance Program (CEAP). This is the primary program for energy assistance in the state.
CEAP is a state-level program managed by the Texas Department of Housing and Community Affairs (TDHCA). It is federally funded through the Low Income Home Energy Assistance Program (LIHEAP). CEAP is designed to provide more comprehensive support than just a one-time payment.
Services Provided by CEAP
Services available through CEAP include:
How to Apply for CEAP
Blanco County residents must apply for CEAP through Community Action Inc. of Central Texas. The agency provides several application methods:
CEAP Eligibility and Income Guidelines
To qualify for CEAP, applicants must meet specific criteria.
A critical detail of the income requirement is that CEAP eligibility is based on the household's gross income for the past 30 days before the application date. This is not based on the previous year's tax return. This 30-day rule makes CEAP a true crisis-response program. A household that may have had a high income six months ago but recently experienced a job loss or medical emergency could have $0 income in the "past 30 days" and would likely qualify. Residents who believe they "make too much" based on last year's income should still apply if their current 30-day income is within the limits.
Income Guidelines (150% FPL)
Based on federal poverty guidelines, the maximum gross income limits for CEAP are as follows:
Required Documents for Your CEAP Application
An application cannot be processed until all required documentation is submitted. A common reason for delays or rejection is an incomplete application. Gathering these items in advance is the most important step an applicant can take.
Application Checklist:
Beyond state and federal programs, assistance is also available directly through the electric providers that serve Blanco County. The county is served by electric cooperatives (co-ops), and the assistance program available depends on which co-op provides the electricity.
First Step: Identify Your Electric Provider
A resident must check their most recent electric bill to identify their provider. The primary electric cooperatives serving Blanco County are:
The path to assistance is fundamentally different for members of these two co-ops.
Pedernales Electric Cooperative (PEC) Member Assistance
PEC offers a Member Assistance Program to help its members in need.
How to Apply for PEC Assistance: This is a critical step: PEC members do not apply to PEC directly for this $300. PEC partners with area agencies to vet applicants and distribute these funds.
For Blanco County, the designated agency is Community Action Inc. of Central Texas.
This process is highly streamlined for PEC members. By making one call to Community Action Inc., they are simultaneously applying for the federal/state CEAP program and the $300 PEC Member Assistance Program. The agency can screen for both. Furthermore, if a member has already reached their $300 limit from the PEC program for the year, Community Action Inc. can still process their application for CEAP funds.
Central Texas Electric Co-Op (CTEC) Member Assistance
CTEC offers assistance through a different model, a member-funded charitable grant called Operation Round-Up.
How to Apply for CTEC Assistance:
This creates a "two-call" requirement for CTEC members seeking maximum assistance. A CTEC member in Blanco County must:
CTEC also offers other programs that can be vital for vulnerable residents. The Medical Necessity Program and Critical Load Registry are designed to help households that rely on life-sustaining medical equipment. While not direct bill payment, these programs can provide notifications and potentially prevent disconnection during an emergency. Members can contact CTEC at (800) 900-2832 for details.
Beyond the primary local agency, several broader state and federal programs are available to all Texans, including those in Blanco County.
Texas Utility Help (TUH) - Program Status
Program Status: CLOSED.
Many outdated resources may still refer to the Texas Utility Help (texasutilityhelp.com) website. This program, which was funded by federal pandemic relief, is no longer accepting applications. All funding for this program was exhausted, and it stopped accepting energy assistance applications on September 15, 2023, and water assistance on November 3, 2023.
This information is provided to build trust and prevent residents from wasting time on a defunct program. All state-level inquiries are now redirected to the TDHCA's primary assistance portal.
"Help for Texans" Portal and 2-1-1 Texas
Weatherization Assistance Program (WAP)
The Weatherization Assistance Program (WAP) is a different type of aid. It does not pay a current or past-due bill. Instead, it provides free home improvements to low-income households to reduce their future energy costs and make their homes safer and more comfortable.
How to Apply in Blanco County: The local subrecipient for WAP is not always the same as the CEAP provider. Because the designated WAP provider for a county can change, the most accurate methods for Blanco County residents to apply are:
When government funds are unavailable, or if a resident does not qualify for CEAP, local charities are the next critical resource. These organizations often have more flexible criteria and can provide immediate emergency aid.
Catholic Charities of Central Texas
The Salvation Army
Society of St. Vincent de Paul (SVdP)
Blanco River Regional Recovery Team (BR3T)
This is a prioritized action plan for a Blanco County resident seeking immediate electric bill assistance.
3. Step 3: Gather All Documents.
4. Step 4: Complete Provider-Specific Action.
5. Step 5: Contact Secondary Resources.
6. Step 6: Seek Long-Term Savings.
The main program is the Comprehensive Energy Assistance Program (CEAP), which is funded by the federal LIHEAP. This program is designed to help low-income households manage their energy costs and is administered locally for Blanco County residents.
is the designated local agency that manages and processes applications for the CEAP/LIHEAP program for residents of Blanco County. They handle intake, eligibility verification, and payment distribution to utility providers.
To apply, you must contact Community Action Inc. of Central Texas at their San Marcos office, which serves Blanco County. You can call them at (512) 392-1161 to start the application process or get information on required documentation.
You will typically need proof of identity for all household members (like a driver's license), proof of U.S. citizenship or legal residency, a copy of your most recent electric bill, and proof of all household income for the last 30 days.
Yes. The CEAP program includes a Crisis Assistance Component. This is designed to help households in danger of disconnection. You must have a pending disconnection notice and meet income guidelines to qualify for this immediate, emergency assistance.
also serves Blanco County and may offer financial assistance for utility bills to residents facing hardship. You can contact their office to learn about their specific programs, funding availability, and application requirements.
The best starting point is to call 2-1-1 Texas. This free, confidential service can connect you to all available resources in Blanco County, including Community Action Inc., local charities, and other state programs you may be eligible for.
Eligibility is based on your household's gross income being at or below 150% of the Federal Poverty Income Guidelines. The program gives priority to households with elderly members, persons with disabilities, and families with children aged five or under.
The program provides direct financial assistance. If you are approved for the Blanco County Texas electric bill assistance program, a payment will be made directly to your electric utility company on your behalf to reduce your account balance.
Yes. The CEAP Utility Assistance (UA) component is designed to help households reduce their energy costs for several months, not just in a crisis. This component provides payments based on a 12-month billing history, helping to make future bills more manageable.
Residents seeking a Bexar County Texas electric bill assistance program have multiple avenues for help, managed by the county, the City of San Antonio, and CPS Energy. Navigating these options can be difficult, especially during a financial hardship. This organizes all available resources, contact information, and eligibility requirements to help you find the financial assistance you need for your utility bills.
Navigating the primary government portals is the first step. It is important to know which applications are active and where to apply.
Bexar County Utility Assistance Application Status
Bexar County’s Department of Community Resources (DCR) is a primary administrator for assistance funds. However, due to a high volume of applications, the Utility Assistance Online Application is currently closed for the remainder of the year.
While the online portal is closed, residents can still contact the DCR for information on any remaining options, to inquire about limited appointments , or to be directed to partner agencies.
City of San Antonio Utility Assistance Application (Open)
The City of San Antonio’s Department of Human Services (DHS) provides the primary, open application for many residents. This single application is used to determine eligibility for both CPS Energy Utility Assistance and the Affordability Discount Program.
Residents can apply through two methods:
https://www.sa.gov/Directory/Departments/DHS/Financial-Assistance/Utility-AssistanceFor assistance with the City of San Antonio application, contact the DHS:
Several distinct programs provide direct financial aid, each funded and administered differently.
Residential Energy Assistance Partnership (REAP)
REAP is a partnership established in 2002 between CPS Energy, the City of San Antonio, and Bexar County. CPS Energy contributes at least $1 million annually to the REAP fund. The City of San Antonio and Bexar County are responsible for processing applications and distributing the funds.
Project WARM
Project WARM is another charitable assistance program available to CPS Energy customers. Like REAP, it is administered by both the City of San Antonio (contact at 210-207-7830 ) and the Bexar County Housing and Human Services Department (contact at 210-335-6770 ).
Comprehensive Energy Assistance Program (CEAP) (LIHEAP)
CEAP is the Texas name for the federal Low Income Home Energy Assistance Program (LIHEAP). This program is designed to help low-income households meet their immediate energy needs and encourages long-term cost control through energy education.
The program is administered through a network of subrecipients. For Bexar County, the designated subrecipient is the Bexar County Department of Community Resources. Eligibility is generally set at 150% of the Federal Poverty Income Limits.
Household Crisis Program (A Component of CEAP)
Within CEAP, the Household Crisis Program provides targeted relief. This program is not for general assistance but is specifically for households experiencing extraordinarily high energy bills due to extreme weather conditions or fuel supply shortages.
Funding for this program is triggered when the San Antonio International Airport reports specific weather conditions to the National Oceanic and Atmospheric Administration (NOAA):
For residents who may not qualify for low-income grants or who need immediate, direct help from their utility provider, CPS Energy offers several programs. These can be accessed by contacting CPS Energy directly. More information is available at: https://www.cpsenergy.com/assistance
Affordability Discount Program
This program provides a direct, monthly discount on utility bills for eligible low-income customers.
If You Need More Time to Pay
For customers facing temporary financial hardship, CPS Energy urges direct contact to avoid disconnection and create a manageable plan. By calling 210-353-2222 , customers can speak with an energy expert about several options:
Budget Payment Plan
This program is designed for customers who want to avoid the surprise of high seasonal bills. It averages yearly energy costs into a consistent, predictable monthly payment. This is a budgeting tool rather than financial assistance, but it is a critical resource for those on a fixed or limited income.
Many assistance programs are specifically designed to provide support for seniors, individuals with disabilities, and veterans.
Assistance for Seniors (Age 60 and Older)
CPS Energy offers two distinct programs for seniors, which can be combined.
Assistance for Residents with Disabilities
Support is available for individuals with disabilities, primarily by providing more time to manage and pay bills.
Assistance for Veterans
Targeted programs are available to assist military veterans and their families.
Assistance for First Responders
A program similar to the veteran's discount is available for first responders.
The First Responders with Burn Injuries Discount provides up to $94 per month (April-October) for first responders who have severe burns received while on duty that affect their ability to regulate body temperature. A medical certificate is required.
For residents in an immediate crisis, such as holding a utility disconnection notice, a network of non-profit organizations provides a crucial safety net. Funding is limited and processes are specific.
Catholic Charities, Archdiocese of San Antonio
Catholic Charities provides one-time emergency financial assistance to prevent utility disconnection. A utility disconnection notice is required to qualify.
https://ccaosa.org/financial-assistance/ SAM Ministries
SAM Ministries provides assistance to households that are homeless or at imminent risk of homelessness, which includes help with utility payments.
https://www.samm.org/get-help/Alamo Area Council of Governments (AACOG)
AACOG is a key regional partner and a subrecipient for CEAP funds. While they administer various programs, they are a primary point of contact for referrals and weatherization. The Alamo Service Connection can provide information and referrals for utility assistance and other needs.
G.R.A.S.P. (Greater Randolph Area Services Program)
G.R.A.S.P. is a Bexar County partner providing emergency assistance, but its service area is geographically restricted.
grasp211.org or by calling 210-658-6351.Eagles Flight Advocacy and Outreach
Eagles Flight is another Bexar County partner. Their work is heavily focused on crisis intervention for families, including those fleeing domestic violence and families with special needs. They are a resource for families in these specific crisis situations.
Being prepared can make the application process much smoother. While requirements vary slightly, most programs will ask for the following.
Core Document Checklist
Before applying, gather these documents, as they are required by most agencies, including the City of San Antonio:
Understanding the Income Limits
Many programs, including REAP, CEAP, and the Affordability Discount Program, base eligibility on the U.S. Federal Poverty Guidelines (FPL). The most common limit is 150% of the FPL.
For most programs, eligibility is set at 150% of the Federal Poverty Level. This means:
While the programs above provide immediate financial relief, weatherization programs offer a long-term solution by reducing energy consumption and lowering future bills.
Casa Verde (CPS Energy)
This CPS Energy program assists income-qualifying homeowners and renters with free energy efficiency improvements. Services may include adding attic and wall insulation, air-sealing measures, replacing light bulbs with LEDs, and duct sealing.
Weatherization Assistance Program (AACOG)
The Alamo Area Council of Governments (AACOG) administers the federal Weatherization Assistance Program for the region. This program helps low-income households lower their energy costs by improving home energy efficiency, prioritizing the elderly, individuals with disabilities, and families with children. Residents can contact AACOG at 210-362-5200 or 210-477-3275 for information.
The primary program is the Comprehensive Energy Assistance Program (CEAP), also known as LIHEAP. This federal program is administered by the Bexar County Department of Community Resources to help low-income households with their energy costs, particularly those with high utility burdens.
Residents should contact the Bexar County Department of Community Resources at (210) 335-3666 to check program availability and schedule an appointment. Residents within San Antonio city limits can also apply for assistance by calling (210) 207-8198.
Eligibility is based on household income, which must be at or below 150% of the Federal Poverty Guidelines. Priority for the Bexar County Texas electric bill assistance program is given to households containing elderly individuals (age 60+), persons with disabilities, or young children (age 5 and under).
The Residential Energy Assistance Partnership (REAP) is a program funded by CPS Energy, Bexar County, and the City of San Antonio. It provides direct financial assistance to qualifying customers who are struggling to pay their utility bills. Applications are managed by the City and County.
No. The statewide Texas Utility Help (TUH) website is closed and no longer accepting applications. Residents of Bexar County must now apply directly through local agencies, such as the Bexar County Department of Community Resources, to access available utility assistance funds.
You will typically need:
Proof of U.S. citizenship for all household members
Valid photo ID for all adults
Proof of income for the last 30 days
Your most recent (or past-due) CPS Energy utility bill
Yes. If you have received a disconnection notice, you should immediately call the Bexar County Department of Community Resources at (210) 335-3666 or the City of San Antonio at (210) 207-8198. These programs are designed to prevent utility disconnection for eligible households in crisis.
Yes, HABC partners with the county to help its clients apply for the Bexar County Texas electric bill assistance program. This service helps low-income households, especially those in public housing or receiving vouchers, reduce their home energy costs.
The main office is the Bexar County Department of Community Resources, located at 233 N. Pecos-La Trinidad, San Antonio, TX 78207. It is strongly recommended to call (210) 335-3666 first, as assistance is often by appointment only.
Yes, besides the county and city, organizations like Catholic Charities and the Society of St. Vincent de Paul may offer emergency utility aid. You can also dial 2-1-1 to connect with the United Way for referrals to other community-based assistance programs.
Accessing a bell county texas electric assistance program is a critical step for residents facing financial hardship, especially when dealing with high electricity bills or disconnection notices. The support system in Central Texas, including Killeen, Temple, and Belton, is a network of both official government-funded programs and local charitable aid. Navigating this system can be stressful, but help is available. The most effective first action for anyone needing immediate, personalized direction is to call 2-1-1 Texas, the state's official information and referral hotline.
The 2-1-1 Texas service is a free, confidential program operated by the Texas Health and Human Services Commission. Callers are connected with a specialist who maintains a comprehensive, up-to-date database of all assistance resources available in Bell County. This is the best first step because the specialist can assess a household's specific situation—such as income level, city of residence, and electric provider—and provide the most accurate referrals. It is important to understand that 2-1-1 does not administer funds directly; its role is to be the central locator for the agencies that do have funds, including those for specific provider-sponsored programs.
Assistance for an electric bill in Bell County generally follows two primary paths:
The local aid landscape is highly fragmented. A resident's eligibility for a specific fund may depend on their zip code, which city they live in (e.g., some programs only serve East Bell County), or their specific utility provider. Furthermore, charitable funds are often limited and run out quickly, especially at different times of the year. The following sections detail these programs, their administrators, and how to apply for help.
The Comprehensive Energy Assistance Program (CEAP) is the primary, ongoing bell county texas electric assistance program designed for low-income households. Its purpose is to help families and individuals meet their immediate energy needs and to encourage long-term energy self-sufficiency through education.
CEAP is the official name for the program in Texas that is funded by the federal Low Income Home Energy Assistance Program (LIHEAP). Residents may see both names, but they refer to the same pool of government funding.
The "Subrecipient" Model: How CEAP Works in Texas
A critical point for applicants to understand is how CEAP funds are administered. The Texas Department of Housing and Community Affairs (TDHCA) oversees the program at the state level, but it does not provide financial assistance or accept applications directly from individuals.
Instead, TDHCA distributes all CEAP/LIHEAP funds to a network of local non-profit organizations and community action agencies, which are known as "subrecipients." These subrecipients are responsible for covering all 254 counties in Texas. To get help, a Bell County resident must identify and apply through the single, designated subrecipient for their area.
Hill Country Community Action Association (HCCAA): Your Bell County CEAP Provider
The official subrecipient organization that administers the Comprehensive Energy Assistance Program (CEAP) for residents of Bell County is the Hill Country Community Action Association (HCCAA). HCCAA is a multi-service agency that also manages other programs like the Community Services Block Grant (CSBG) and Weatherization assistance.
How to Contact HCCAA and Apply
The most direct way to apply for CEAP in Bell County is by contacting the local HCCAA office. While the agency has a main administrative office, the local Multi-Service Center is the primary point of contact for residents.
Bell County (Belton) Multi-Service Center:
Other HCCAA Contact Numbers:
Because the agency's primary website has been noted as inaccessible , the most effective and reliable methods for application are to call the Belton Multi-Service Center directly at (254) 939-1170 or to visit the office in person at 2180 N. Main St. in Belton to request an application and speak with a case manager.
Who is Eligible for CEAP?
Eligibility for CEAP is based on household income, which must be at or below the Federal Poverty Income Guidelines. The program gives priority to low-income households that have a high energy burden (spend a large portion of their income on utilities) or contain vulnerable individuals.
Vulnerable households are defined as those including:
What to Prepare for Your Application
When applying for CEAP through HCCAA, applicants will be required to provide documentation to verify their eligibility. While HCCAA will provide the final checklist, residents should be prepared to gather the following:
Outside of the state-run CEAP program, a dedicated network of local charities, ministries, and non-profits in Bell County offers emergency crisis assistance. This aid is typically funded by community donations and private grants.
It is essential for residents to know that this type of funding is not guaranteed and is often highly volatile. Assistance from these organizations is almost always dependent on the availability of funds, which can be depleted quickly. Many agencies explicitly state that help is only provided "when grant funds are available". Some organizations have already exhausted their funding for the current year. Always call first to confirm that funds are available before visiting or applying.
The Salvation Army (Temple and Killeen)
The Salvation Army offers Emergency Financial Assistance that can help Bell County residents cover utility bills and rent.
Helping Hands Ministry of Belton
Helping Hands Ministry provides crisis relief, but its assistance is geographically and programmatically specific.
Christian Assistance Network (CAN)
The Christian Assistance Network (CAN) is focused on serving Killeen and the Greater Fort Hood Area.
St. Vincent de Paul Society (SVDP)
Assistance from the St. Vincent de Paul Society is highly localized and provided on a person-to-person basis by volunteers. Aid is distributed through local Catholic church chapters, which are called "conferences". They may be able to assist with food, utilities, rent, and other financial needs.
In addition to state and charitable programs, many Retail Electric Providers in Texas offer their own financial assistance programs. These are often funded by a combination of customer contributions and matching funds from the company.
These providers typically do not pay assistance funds directly to individuals. Instead, they partner with the same network of non-profits and referral agencies, like 2-1-1 Texas and local charities. When calling 2-1-1, residents should be sure to state who their electric provider is and ask if there are any agencies with funds specifically for that provider's assistance program.
Reliant Energy: Community Assistance (CARE) Program
TXU Energy: Energy Aid Program
Atmos Energy: Sharing the Warmth
Because funding levels and program availability change, using a central resource locator is the most efficient way to find help.
Remember, the TDHCA does not accept applications from individuals directly; this tool will only point you to the local subrecipients.
For residents who may need support beyond a single utility bill, Bell County has several organizations that provide a wider range of social services.
Bell County Human Services (Killeen HELP Center)
This is a county-level office that serves as a central hub for coordinating various state and federal government programs. While their primary role is not direct utility assistance, they are a key resource for information and applications for:
Contact Information:
Catholic Charities of Central Texas
This organization focuses on long-term "Financial Stability" through case management, financial education, and emergency financial assistance.
Bell County Indigent Health Care Program (CIHCP)
Many new assistance programs were created during the COVID-19 pandemic. Most of these temporary programs are now closed. Knowing this can save residents from wasting valuable time applying for funds that no longer exist.
The primary program is the Texas Utility Help program, managed by the Texas Department of Housing and Community Affairs (TDHCA). It uses federal LIHEAP funds to help low-income households with energy bills. Residents can apply online through the Texas Utility Help portal.
Hill Country Community Action Association (HCCAA) is the local agency that administers the Comprehensive Energy Assistance Program (CEAP) for Bell County residents. You can contact them directly to learn about application periods and eligibility for local energy assistance.
For immediate or emergency financial aid, contact local charities. Catholic Charities of Central Texas (which has an office in Killeen), the Christian Assistance Network, and The Salvation Army (serving Temple and Killeen) may offer emergency funds when available.
In Texas's deregulated market, you must also contact your Retail Electric Provider (REP). Companies like TXU Energy (with its TXU Energy Aid program) and Reliant (with its CARE program) offer payment plans and financial assistance through partner agencies, which you can typically find by dialing 2-1-1.
Dial 2-1-1 (or visit 211texas.org) and select the "utility assistance" option. This free service will connect you to a specialist who can identify all the state, local, and charitable programs you may be eligible for in your Bell County zip code.
Yes, Helping Hands Ministry is a community resource that specifically serves residents in East Bell County, including areas like Belton. They may provide emergency financial assistance for utilities, rent, and other basic needs, depending on available funding.
Eligibility is primarily based on household income (typically at or below 150% of the federal poverty guidelines), household size, and U.S. citizenship or legal resident status. Priority is often given to households with elderly individuals, people with disabilities, or young children.
You will generally need a photo ID, proof of U.S. citizenship (like a birth certificate), your most recent utility bill (or disconnection notice), and proof of income for the last 30 days for all adult household members (such as pay stubs or a benefits letter).
Yes. If you have a disconnection notice, apply for the Texas Utility Help program immediately, as it assists with crisis situations. Also, call your retail electric provider (like TXU or Reliant) to request a payment extension or a deferred payment plan to stop the disconnection.
Yes. Veterans and their families in Bell County can seek assistance from Catholic Charities of Central Texas. Their veteran-focused programs provide case management and emergency financial aid, which can include help with electric bills.
Residents of Bee County, Texas, facing high electricity costs or disconnection notices have access to several electric bill assistance programs. The primary resource is the Comprehensive Energy Assistance Program (CEAP), administered locally by the Community Action Corporation of South Texas (CACOST). This financial assistance , along with support from other state and non-profit organizations, can help low-income households manage utility costs. Finding out who to contact, what documents are required, and if you are eligible are the first steps toward securing relief.
For residents of Bee County, the path to federal and state utility assistance begins with a single, local organization. The U.S. government funds a program called the Low Income Home Energy Assistance Program (LIHEAP). In Texas, this program is managed by the Texas Department of Housing and Community Affairs (TDHCA) and is named the Comprehensive Energy Assistance Program (CEAP).
The CEAP program is designed to assist low-income households in meeting their immediate energy needs, providing financial help for electricity, natural gas, and propane bills. The TDHCA does not administer this program directly to the public. Instead, it uses a statewide network of local non-profit organizations, or "subrecipients," to manage applications and distribute funds in all 254 Texas counties.
For Bee County, the designated subrecipient and primary point of contact for the CEAP program is the Community Action Corporation of South Texas (CACOST). The City of Beeville's official website confirms this partnership, directing its low-income residents needing utility help to CACOST. Any attempt to contact state offices will typically result in a referral back to this local organization. Therefore, Bee County residents should always begin by contacting CACOST directly.
To apply for utility assistance through the Comprehensive Energy Assistance Program, Bee County residents must contact the local CACOST office. This organization has a specific phone number and office for serving Bee County residents.
Key Contact Information:
The application process is managed directly by the local office. CACOST announces specific days when it will begin accepting applications for utility assistance. It is highly recommended to call the Bee County phone number first to confirm application days, office hours, and the specific documents you will need to bring.
It is critical to prepare your application materials thoroughly. CACOST notes that incomplete applications will not be reviewed or processed. Gathering all required documents before visiting or applying is the most important step to avoid delays.
In addition to providing financial aid, the CEAP program through CACOST also includes energy education. This service offers practical tips and counseling to help consumers learn how to reduce their energy costs over the long term, promoting financial stability.
Eligibility for the Comprehensive Energy Assistance Program (CEAP) is primarily based on the household's total income. To qualify, a household's income must be at or below 150% of the Federal Poverty Guidelines.
These income limits are updated annually. Based on the 150% guideline, the maximum gross annual income levels are as follows:
Meeting the income requirement makes a household eligible to apply, but assistance is not always guaranteed as funds are limited. CEAP gives priority to households with the highest energy use and the lowest incomes, particularly those containing the most vulnerable individuals.
Priority assistance is given to households that include:
To prevent an application from being rejected as incomplete, it is essential to gather all required paperwork for every member of the household. While the exact list should be confirmed by calling the CACOST office, the following documents are typically required for Texas utility assistance programs.
Proof of Identity
You will need a valid, government-issued photo ID for all adult household members 18 years and older.
Proof of U.S. Citizenship or Legal Residency
This is required for all members of the household, including children.
Social Security Documentation
Proof of Household Income
You must provide proof of all gross income for the past 30 days for every household member 18 years of age and older.
Utility Bill Documentation
For residents facing an immediate crisis, such as a disconnection notice, local charities may offer faster, one-time emergency assistance. This aid is separate from the more programmatic support offered by CEAP.
The Beeville Vineyard
The Beeville Vineyard is a key local organization, recommended by both the City of Beeville and the San Patricio Electric Cooperative as a resource for utility help.
The Salvation Army
The Salvation Army in Texas provides utility and rent assistance to eligible households facing financial difficulties.
sahelp.org.Society of St. Vincent de Paul
This faith-based organization offers one-time rent and utility assistance through local volunteer chapters, often based in Catholic churches.
In addition to the CEAP program administered by CACOST, Texas residents may be eligible for other state-level programs. Applying for these is a separate process and can be done in addition to your local application.
Texas Utility Help
Administered by the Texas Department of Housing and Community Affairs (TDHCA), this program provides financial assistance to qualified Texas homeowners and renters.
tdhca.texas.gov/texans-help.LITE-UP Discount Program
This program is managed by the Public Utility Commission of Texas (PUC) and provides a discount on electric bills for low-income customers.
In Texas's deregulated energy market, two different companies are involved with your power. Understanding this is key to finding all available help.
You may be able to get two different types of help by contacting both companies.
Help from Your REP (The Company on Your Bill)
REPs may offer financial assistance programs. Call the customer service number on your bill and ask about the following:
Help from Your TDU (AEP Texas)
AEP Texas offers programs focused on energy efficiency, which can lower your future bills.
AEPTexas.com/community/caring to learn about their efficiency programs.For Electric Cooperative Members: If your provider is San Patricio Electric Cooperative, you are a member of a co-op, which functions as both your REP and TDU. Their assistance model is to refer members to their local partners: CACOST and The Beeville Vineyard.
If you are facing disconnection, you have specific rights as a Texas resident under the Public Utility Commission.
For more information on these rights or to file a complaint, visit the Public Utility Commission of Texas at puc.texas.gov/consumer/low income/assistance.
The primary program is the Comprehensive Energy Assistance Program (CEAP), also known as LIHEAP. This federal program is administered locally by the Community Action Corporation of South Texas (CACOST) to help low-income households in Bee County pay their energy bills.
Eligibility is mainly based on household income, which must be at or below 150% of the Federal Poverty Guidelines. Priority is often given to households with elderly individuals, people with disabilities, or young children (age 5 or under).
To apply for the Bee County electric bill assistance program, you must contact the Community Action Corporation of South Texas (CACOST) directly. They will provide an application and guide you through the process. It's best to call their office for the most current application details.
You will typically need:
Proof of Identity (Driver's License, ID) for all adult household members.
Proof of U.S. Citizenship (Birth certificate, U.S. Passport) for all members.
Proof of Income for the last 30 days for all adult members.
Your most recent electric bill or a disconnection notice.
Yes. Texas Utility Help, run by the Texas Department of Housing and Community Affairs (TDHCA), provides financial assistance for electricity and water bills. Bee County residents can apply online through the Texas Utility Help website when the program is accepting applications.
Yes. Both CEAP and Texas Utility Help are designed to assist with energy crises, including disconnection notices. You should apply immediately and inform the agency that your service is at risk of being shut off.
Yes. Local faith-based and charitable organizations may offer emergency financial aid. Resources to check include The Salvation Army in Beeville and Catholic Charities of Corpus Christi, which serves Bee County. Calling 2-1-1 Texas can also connect you with local resources.
Assistance can often cover more than just past-due amounts. Depending on the program and funding, CEAP may help pay current bills or provide a credit for future bills. Some programs may also offer funds for minor energy-related home repairs.
This depends on the program. The Comprehensive Energy Assistance Program (CEAP) typically provides benefits once per program year. Other local charities may have different rules, often limiting assistance to once every 12 months, depending on available funds.
Yes. Both homeowners and renters can qualify for the Bee County Texas electric bill assistance program. If you are a renter and your utilities are included in your rent, you may still be eligible for assistance. You will need to provide proof of your rental agreement.
Residents seeking a Baylor County Texas electric bill assistance program have several specific avenues for help. The right path depends on your location and utility provider.
Financial aid is available through a primary local community action agency. Help also comes from distinct programs offered by local electric providers—whether you are a customer of the City of Seymour, a member of Tri-County Electric Cooperative, or in the Oncor service area.
This resource provides the direct contacts and program details for the Comprehensive Energy Assistance Program (CEAP) administrator for Baylor County, charitable organizations, and the specific assistance options from your electric company.
For residents of Baylor County, the main organization for state and federally-funded utility help is Rolling Plains Management Corporation (RPMC).
Comprehensive Energy Assistance Program (CEAP)
The primary government program is the Texas Comprehensive Energy Assistance Program (CEAP), which is funded by the federal Low Income Home Energy Assistance Program (LIHEAP). These funds are designed to help low-income households meet their immediate energy needs and provide education on controlling energy costs.
The Texas Department of Housing and Community Affairs (TDHCA) oversees these funds statewide but does not provide assistance directly to individuals. Instead, TDHCA contracts with local organizations, known as subrecipients, to manage the programs in all 254 Texas counties.
Rolling Plains Management Corporation is the designated subrecipient for Baylor County. This agency administers the CEAP funds and processes applications for direct utility payment assistance for eligible low-income individuals and families.
How to Apply for CEAP Assistance at Rolling Plains
The application process at Rolling Plains Management Corporation is multi-step and requires specific documentation. Be aware that program funding is cyclical and based on availability. The RPMC website has at times noted, "The application window is closed at this time," so it is important to contact the office directly for the most current status.
When the application window is open, the process generally follows these steps:
Required items typically include:
Baylor County Contact Information for RPMC
While Rolling Plains Management Corporation serves Baylor County, its local office is located in neighboring Foard County. This is the correct office for Baylor County residents to contact for utility assistance.
Finding the right help in Baylor County is uniquely complex because the county is served by three different types of electric providers. The assistance you are eligible for depends entirely on which company sends your monthly bill.
It is critical to identify your provider before seeking help:
If Your Provider is the City of Seymour
Residents living within the Seymour city limits receive their electricity directly from the City of Seymour Electric Department, which owns and manages its own distribution system. Your bill comes from City Hall.
In this case, you must work directly with the city for payment options. The City of Seymour's municipal code includes provisions for a "Payment Plan". Residents facing difficulty should contact Seymour City Hall before their bill becomes delinquent to inquire about a payment plan or other available arrangements.
According to city policy, utility bills are typically mailed by the 7th of the month and are due on the 18th. Failure to pay the total bill can result in disconnection of utility services.
If Your Provider is Tri-County Electric Cooperative (TCEC)
Many residents in Baylor County are member-owners of Tri-County Electric Cooperative (TCEC). TCEC provides its members with access to specific financial assistance programs.
The Brazos Electric Ratepayer Hardship Fund
Because TCEC is a member-owner of the Brazos Electric Power Cooperative , its members may be eligible for the Brazos Electric Ratepayer Hardship Fund. This fund was established to provide bill credits to qualifying lower-income residential members to help offset additional charges related to Winter Storm Uri.
Eligibility: A TCEC member may be eligible if they meet one of these criteria:
How to Apply: Members can apply online or by mail. For questions or to begin an application, contact the fund administrator directly at 844-770-8549.
TCEC Community Assistance Referrals
TCEC also provides a curated list of community assistance agencies that it partners with to help its members. For Baylor County, TCEC explicitly directs members to two key organizations:
This list confirms that these are the correct agencies to contact for assistance if you are a TCEC member.
If Your Provider is a Retail Company (Oncor Service Area)
In deregulated parts of Baylor County, your electric service is split between two companies.
If you are in this situation, Oncor does not handle your bill or offer direct payment assistance. You must contact the REP listed on your monthly bill.
Assistance from Your Retail Electric Provider (REP)
Most REPs offer financial hardship programs, often funded by shareholder and customer donations. You must call your provider's customer service number and ask what options are available.
Additionally, a Texas law (SB 1976) allows electric providers to offer benefits to low-income customers who are enrolled in SNAP or Medicaid. You must contact your REP directly to see if they participate in this program.
Oncor's Low-Income Weatherization Program
While Oncor does not pay your electric bill, it does offer a separate, valuable program to help low-income customers in its service area reduce their long-term energy costs.
The Oncor Low-Income Weatherization Program provides incentives to service providers who install energy-saving upgrades in qualifying homes at little to no cost to the resident. These upgrades can include insulation, heating and cooling improvements, and other measures to make the home more energy-efficient.
Eligibility: To qualify, your home must be in the Oncor service area, and your household income must be at or below 200% of the federal poverty guidelines. Funding for this program is limited and often claimed quickly each year, so it is best to check for program availability early in the year.
Beyond provider-specific programs, several large charitable organizations offer emergency financial assistance to any qualifying Baylor County resident, regardless of their electric company.
The Salvation Army (Wichita Falls)
The Salvation Army offers emergency assistance, including help with utility bills, when funds are available. The office in Wichita Falls serves the wider region, including Baylor County. This location often partners with REPs like TXU Energy to distribute aid.
The primary way to apply for assistance from The Salvation Army is through their national online portal.
Catholic Charities Fort Worth (CCFW)
Catholic Charities Fort Worth (CCFW) offers Community Assistance, including utility help, to individuals across its 28-county diocese, which includes Baylor County. You do not need to be Catholic to receive services.
The application process for CCFW is very specific and time-sensitive.
If you need further help, these statewide resources can connect you to the right local providers.
2-1-1 Texas: Your First Call for Referrals
2-1-1 Texas is a free, confidential information and referral helpline. It is an excellent starting point if you are unsure who to call.
You can dial 2-1-1 from any phone (or 877-541-7905) and speak with a trained specialist. When you ask for utility bill assistance in Baylor County, they will use their comprehensive database to connect you with the specific, authorized agencies in your area, such as Rolling Plains Management Corporation and The Salvation Army. You can also search for resources online at 211texas.org.
Texas Weatherization Assistance Program (WAP)
In addition to the CEAP bill payment program, the state also offers the Weatherization Assistance Program (WAP). This program is designed to lower the long-term energy costs for low-income households by installing energy-efficiency measures.
Services may include adding ceiling, wall, and floor insulation; caulking and weather-stripping; and repairing or replacing inefficient heating and cooling systems. Priority is given to households with elderly individuals, people with disabilities, and families with young children.
For Baylor County residents, this program is also administered by Rolling Plains Management Corporation. You can contact them at (940) 684-1571 to apply for both bill payment assistance and weatherization services.
If you have received a disconnection notice, you must act immediately. Ignoring it is the worst possible action. You have specific rights as a Texas resident.
If you are facing financial hardship and cannot pay your electric bill, follow these steps in order.
4. Step 4 (TCEC Members): If you are a Tri-County Electric Cooperative member, ask about your eligibility for the Brazos Electric Ratepayer Hardship Fund.
5. Step 5 (Referrals): If you need other resources for food, housing, or health, dial 2-1-1.
The primary resource is the Comprehensive Energy Assistance Program (CEAP), also known as LIHEAP. This federal program is locally administered by Rolling Plains C.A.P. (Community Action Partnership) to help low-income households in Baylor County manage their energy costs.
To apply for the Baylor County Texas electric bill assistance program, you must contact Rolling Plains C.A.P. directly. They are the local agency that processes applications, verifies eligibility, and distributes CEAP funds for the area.
Eligibility is based on household income (typically at or below 150% of the Federal Poverty Guidelines), household size, and citizenship status. Priority for the Baylor County Texas electric bill assistance program is often given to households with seniors, disabled individuals, or children under five.
Yes. If you have a disconnection notice, immediately contact Rolling Plains C.A.P. at (940) 684-1571. Emergency CEAP funds may be available to stop disconnection for eligible Baylor County residents in a crisis situation.
You will generally need a valid ID, proof of U.S. citizenship for all household members, proof of 30 days of income, and your most recent electric bill. Having a 12-month billing history from your provider is also helpful.
No. As of late 2023, the Texas Utility Help online portal is closed and no longer accepts new applications. All residents, including those in Baylor County, are now directed to contact their local subrecipient, which is Rolling Plains C.A.P.
CEAP (Comprehensive Energy Assistance Program) is the official program Texas uses to distribute federal LIHEAP funds. For Baylor County residents, it provides direct payments to utility companies to help cover the cost of electric bills for qualifying low-income families.
If you need additional resources or cannot reach the local office, dial 2-1-1 and select the "utility assistance" option. This free service can provide referrals to other non-profits or faith-based organizations in the Baylor County area that may offer help.
Yes, your utility provider is often a good place to start. Companies like AEP Texas may offer budget billing, payment extensions, or their own hardship funds (like the "Neighbor to Neighbor" program). You must call them directly to discuss your options.
Households with members who are elderly (60+) or have a documented disability are a primary focus for CEAP. These households may qualify for more assistance or have more flexible eligibility criteria to ensure their power remains on.
Finding a Bastrop County Texas electric bill assistance program is a critical need for many households facing financial strain from high energy costs. Residents are not alone, and a network of state programs, local community action agencies, and non-profit organizations is available to provide financial relief.
These resources are designed to help low-income households, seniors, individuals with disabilities, and families with young children manage their utility bills, prevent disconnection, and improve home energy efficiency. Key programs include the Texas Comprehensive Energy Assistance Program (CEAP) and various local emergency funds.
The State of Texas manages several large-scale programs, funded by the federal government, to provide utility assistance to its residents, including those in Bastrop County.
The Comprehensive Energy Assistance Program (CEAP)
The primary resource for long-term utility help is the Comprehensive Energy Assistance Program (CEAP). CEAP is the Texas-administered version of the federal Low Income Home Energy Assistance Program (LIHEAP).
This program is designed to do more than just pay a single bill; it aims to assist low-income households in meeting their immediate energy needs while also encouraging consumers to control long-term energy costs through education. Services include direct utility payment assistance for electricity, natural gas, and propane.
A crucial aspect of CEAP is its prioritization of vulnerable households. The program assigns priority to households with the least income and the highest energy costs. Specific priority is given to:
LIHEAP: The Federal Funding Source
Residents may see references to both LIHEAP and CEAP. It is important to understand that LIHEAP (Low Income Home Energy Assistance Program) is the federal program that provides the funding. CEAP (Comprehensive Energy Assistance Program) is the Texas state program that administers those federal funds to the public. When applying for help in Texas, residents will be applying for CEAP.
CRITICAL UPDATE: Texas Utility Help Program is CLOSED
Many residents may have previously heard of or used the "Texas Utility Help" program, which operated online at texasutilityhelp.com. This program was a temporary resource established with federal funds to assist homeowners and renters.
This program is now CLOSED. The Texas Utility Help website stopped accepting applications for energy assistance on September 15, 2023, and for water assistance on November 3, 2023, due to its funds being exhausted. Any information referencing this as an active source of aid is outdated.
Where to Find State Assistance NOW: The "Help for Texans" Portal
With the closure of the temporary Texas Utility Help website, the central hub for finding assistance has reverted to the Texas Department of Housing and Community Affairs (TDHCA).
The correct way to find a current utility assistance provider is through the TDHCA's official "Help for Texans" portal.
Residents can use this portal by selecting the "Utility Bill Payment Help" option, entering "Bastrop County" or their city (Bastrop, Elgin, Smithville), and clicking "Find help". This search will provide the contact information for the official, local subrecipient organization tasked with administering CEAP funds.
Official TDHCA Portal: https://www.tdhca.texas.gov/help-for-texans
Texas Homeowner Assistance Fund (TXHAF)
For residents who are homeowners and experienced financial hardship due to the COVID-19 pandemic, the Texas Homeowner Assistance Fund (TXHAF) may be an option.
The purpose of this fund is to prevent mortgage delinquencies, foreclosures, and the loss of utilities. Eligible households may receive up to $65,000 in total assistance, which can be applied to past-due mortgage payments, property taxes, insurance, and utility bills. This is a separate program from CEAP and has different eligibility requirements.
State assistance programs like CEAP are not managed directly by the state. Instead, the TDHCA distributes the funds to local "subrecipients," which are community action agencies that manage the application process for specific counties.
Combined Community Action, Inc. (CCA): Your CEAP Provider
For all residents of Bastrop County, the official designated agency to apply for the Comprehensive Energy Assistance Program (CEAP) is Combined Community Action, Inc. (CCA).
CCA provides utility assistance, weatherization services, and other family services for Bastrop County. All applications for state and federal energy assistance must go through this organization.
Residents should call this office directly to inquire about the CEAP application process, required documentation, and current wait times.
979-540-2980 or 800-688-9065https://www.ccaction.com/A Note on "Community Action, Inc. of Central Texas"
Residents may also find information for "Community Action, Inc. of Central Texas." This is a different organization that serves adjacent counties, specifically Hays, Caldwell, and Blanco Counties. Bastrop County residents who contact this agency will be told they are in the wrong service area. To save time and ensure an application is processed correctly, Bastrop County residents must contact Combined Community Action (CCA) in Giddings.
In addition to state and federal programs, electric providers themselves offer solutions. The options available depend on which company provides the electricity. The two main providers in the area are Bluebonnet Electric Cooperative (serving most of the county) and the City of Bastrop (serving residents inside the city limits).
For Bluebonnet Electric Cooperative Members
Bluebonnet Electric Cooperative, which serves over 119,000 meters across 14 Central Texas counties including Bastrop, offers several pathways for members needing help.
800-842-7708.For City of Bastrop Utilities Customers
Residents within the city limits who receive their bill from the City of Bastrop have access to a specific, hyper-local program.
For residents facing an immediate crisis, such as a disconnection notice, several local non-profits and churches provide emergency financial assistance. These funds are often more flexible and can be accessed more quickly than state programs.
Bastrop County Emergency Food Pantry (BCEFP)
The BCEFP is a central hub for emergency aid in the county. It not only administers the city's UAP but also has its own emergency assistance fund. This fund can provide financial assistance for utilities to Bastrop County residents (regardless of who their provider is) who are in a crisis, such as a loss of employment, health problem, or natural disaster.
512-303-0033The Salvation Army of Bastrop County
The Salvation Army provides emergency assistance nationwide and has a dedicated service unit for Bastrop County. They may assist with rent and utility help for families in a financial crisis.
512-581-8823 or 512-409-3474sahelp.org, enter their zip code, and begin the process online.Church and Community-Based Organizations
Several local churches and faith-based groups manage funds to help neighbors in need.
512-321-9819 512-285-9643. Key Detail: Requests for assistance are taken only on Tuesdays at 7:00 p.m..512-718-2614. Key Detail: This group serves only Smithville residents.Several programs are specifically structured to prioritize or exclusively serve seniors and individuals with medical conditions.
Assistance for Seniors (60+)
In addition to being a priority group for CEAP , seniors in Bastrop County have another dedicated resource.
512-916-6062Disconnection Protections and Disability Assistance
For households where a medical condition necessitates electrical power, Texas law provides a critical protection. This is not a payment program, but a vital protection from disconnection.
The Public Utility Commission (PUC) of Texas rules state that a utility provider cannot disconnect service for non-payment if the resident has a critical medical need.
To obtain this 63-day exemption from disconnection, two things must happen:
This protection can be applied for again after the 63 days expire, provided the deferred payment plan has been fulfilled. Households with disabled individuals are also given priority for CEAP assistance.
For residents facing an immediate disconnection, the situation is urgent. Here is a clear, 4-step action plan.
800-842-7708 or City of Bastrop Utilities). Ask for a Payment Extension or a Deferred Payment Plan. This can often stop a disconnection scheduled for the same day.2-1-1 or 877-541-7905. This statewide referral hotline can provide the most up-to-date information on any emergency funds or services available in a specific zip code.979-540-2980. This begins the application process for the larger, long-term state assistance program.512-303-0033 , The Salvation Army at 512-581-8823 , and Ladies of Charity at 512-321-9819. Be prepared to explain the crisis and have the utility bill and a photo ID ready.The main program is the Texas Comprehensive Energy Assistance Program (CEAP), also known as LIHEAP. This federal program is administered locally by agencies like Combined Community Action, Inc. (CCA) to help low-income households manage their energy costs.
Eligibility is primarily based on household income (typically at or below 150% of the Federal Poverty Guidelines) and household size. Priority is often given to households with young children, elderly individuals, or persons with disabilities.
You will generally need a valid photo ID, proof of U.S. citizenship for all household members, copies of your most recent utility bills (including any disconnect notices), and proof of all household income for the last 30 days.
Yes. Some local organizations and churches in Bastrop County, such as the Society of St. Vincent de Paul or the Bastrop Christian Ministerial Alliance, may offer emergency financial assistance for residents facing a temporary crisis, regardless of LIHEAP eligibility.
To apply for CEAP, you must contact a local service provider, such as Combined Community Action, Inc. (CCA). They will guide you through the application, verify your documents, and determine the assistance amount you are eligible to receive.
Yes. In addition to food, the Bastrop County Emergency Food Pantry provides financial assistance for utilities to eligible Bastrop County residents who are in a crisis situation. You must contact them directly to understand their specific requirements and funding availability.
Yes, many of the same programs that offer electric bill assistance also provide help for water and gas bills. When you apply for CEAP or contact a local non-profit, be sure to ask about all the utility assistance options available.
This depends on the agency. While some larger state programs are moving online, most local providers in Bastrop County, like Combined Community Action, require you to apply by phone, in person, or by mail. It is best to call them first.
The Weatherization Assistance Program (WAP) helps low-income homeowners and renters reduce their energy bills by making their homes more energy-efficient. This can include adding insulation, sealing leaks, and servicing A/C units. It is often offered alongside the electric bill assistance program.
A great place to start is by calling 2-1-1 Texas. This free service can connect you to a wide range of government and non-profit utility assistance programs in Bastrop County, including local churches and community-based organizations that may have available funds.
If you are a resident of Bandera County, Texas, facing difficulty paying your electric bill, please know that help is available. Dealing with financial hardship and the stress of a potential utility disconnection is incredibly challenging. Several specific resources exist to provide a bandera county texas electric bill assistance program, ranging from direct payment arrangements with your electric provider to comprehensive government-funded programs and local community aid. Key organizations like the Bandera Electric Cooperative, the Community Council of South Central Texas, and local non-profits are in place to assist low-income individuals and families.
Before seeking external assistance, your first and most critical step is to contact your electricity provider directly. For most residents, this is the Bandera Electric Cooperative (BEC).
BEC explicitly states that they understand members may need to make a payment after the due date at certain times . They encourage you to call them immediately if you find yourself in this situation . This is not an admission of default; it is a proactive step to prevent a crisis.
When you call, you can speak with a Member Services representative to "make arrangements and find out what your options are" . This may include a payment extension or another arrangement that can provide you with the breathing room needed to avoid a service disconnection. Applying for long-term assistance takes time, but a call to BEC can often solve the immediate crisis.
The main government-funded utility assistance for Bandera County residents is the federal Low Income Home Energy Assistance Program (LIHEAP) . In Texas, LIHEAP is administered through the Comprehensive Energy Assistance Program (CEAP).
It is important to understand that the Texas state government (TDHCA) does not provide these funds directly to individuals. Instead, the state distributes the funds to local "subrecipient" organizations that manage the program for specific counties.
The official CEAP and LIHEAP administrator for Bandera County is the Community Council of South Central Texas (CCSCT) . CCSCT manages the CEAP, which combines financial assistance with education to help low-income households manage and reduce their utility bills . This program provides utility payment assistance for electric, natural gas, and propane bills.
https://www.ccsct.org/program/utility-assistance/The CEAP application process is detailed and requires precise documentation. Following the steps correctly is the key to a successful application.
Who is Eligible for Utility Assistance?
Eligibility is primarily based on income and household vulnerability. To qualify, your household's yearly gross income must be at or below 150% of the federal poverty guidelines.
CCSCT assigns priority to households with the lowest income and greatest energy costs . Priority is also given to "vulnerable" individuals, including:
The amount of assistance is tiered based on your household's income level relative to the Federal Poverty Guidelines.
A special Crisis Assistance Component is available for households that have already lost service or are in immediate danger of losing it. To qualify for this, you must meet the income guidelines and one of the following conditions:
Step 1: Gather ALL Required Documents
This is the most important step. Your application will not be processed, and your appointment will be rescheduled if you are missing any of the required documents for all household members.
You must gather the following items.
Identification and Citizenship
The citizenship proof is a strict requirement. You will need:
Income and Bill Documentation
CRITICAL WARNING: Copies of bank statements, personal checks, or food stamp (SNAP) letters will NOT be accepted as proof of income.
Step 2: Complete the Application
Once you have gathered all documents, you must complete the application form. CCSCT provides two ways to do this:
Step 3: Contact the Bandera County CCSCT Office
After your application is complete, you must contact your local CCSCT office to schedule an appointment. Submitting an application is not a guarantee of assistance, so continue to make payments if possible.
For Bandera County residents, the specific contact information is:
You must arrive on time for your scheduled appointment and bring all of your original documents. If you are late or missing any documentation, your appointment will be rescheduled.
Beyond the primary CEAP program, several local non-profits provide emergency or supplemental aid. These organizations are often the quickest source of help in a "cut-off" situation.
Bandera County Helping Hand
Bandera County Helping Hand offers a specific Utility Assistance Program designed for residents in crisis. Key details include:
hhand@indian-creek.nethttps://www.banderavillageofhope.com/Bandera County Silver Sage (Hill Country Resource Center)
The Bandera County Silver Sage, also known as the Hill Country Resource Center, focuses heavily on services for seniors but offers resources for the wider community . Here is what to know:
Several statewide resources can help you find the right program, but it is crucial to know which information is current.
CRITICAL UPDATE: Texas Utility Help Website is CLOSED
Many older resource lists, and even some utility websites, mention the "Texas Utility Help" program.
According to the Texas Department of Housing and Community Affairs (TDHCA), the Texas Utility Help (TUH) website is CLOSED. It is no longer accepting applications for energy or water assistance . Do not attempt to apply through texasutilityhelp.com.
The Correct State Portal: TDHCA Help for Texans
The correct and current state-level portal is the TDHCA's "Help for Texans" website.
https://www.tdhca.texas.gov/help-for-texansThis website is not an application. It is a search tool. You can select "Utility Bill Payment Help" and enter "Bandera County" to find the contact information for the official utility assistance provider in your area, which will direct you to the Community Council of South Central Texas (CCSCT).
2-1-1 Texas
For information on all types of local assistance (not just utilities), 2-1-1 Texas is a free, confidential information and referral service.
https://www.211texas.org/A specialist can connect you with information about services in your area that may offer utility assistance, rental help, food pantries, and more.
Other Statewide and Regional Aid
The Salvation Army in Texas offers various emergency assistance programs to help families with utility bills, rent, and other needs to prevent homelessness. You must contact the local Salvation Army corps nearest to you to find out about available funding and application processes.
A search for aid in the "Hill Country" can often lead to confusion with agencies in neighboring counties. The following organizations appear in searches but have specific service areas.
The main Bandera County Texas electric bill assistance program is the Comprehensive Energy Assistance Program (CEAP). This federal program is administered locally by the Community Council of South Central Texas (CCSCT) and helps low-income households with their energy costs.
Immediately contact your electricity provider (like Bandera Electric Cooperative) to request a payment arrangement or extension. Next, call 2-1-1 or contact Bandera County Helping Hand for emergency crisis assistance, as they may be able to help before your service is shut off.
Yes. Bandera County Silver Sage offers a Veterans’ Financial Assistance Program. This service can provide one-time utility payments for eligible veterans, their dependents, or surviving spouses in Bandera County who are behind on their bills.
LIHEAP (Low Income Home Energy Assistance Program) is the federal program that funds energy assistance. CEAP (Comprehensive Energy Assistance Program) is the name of the program Texas uses to distribute those LIHEAP funds to residents, which is managed by local agencies like CCSCT for Bandera County.
To apply for CEAP, you must contact the Community Council of South Central Texas (CCSCT). You can typically start an application online through their portal or call their office directly. You will need to provide proof of income, household size, and copies of your electric bills.
No. Bandera County Helping Hand is a local, community-based nonprofit. It provides various forms of emergency crisis aid, including electric bill assistance, funded by local donations. This is separate from the larger, state-administered CEAP program.
Most programs, including CEAP, require:
Proof of identity for all household members (e.g., driver's license, ID card)
Social Security cards for everyone in the home
Proof of income for the last 30 days
A copy of your current electric bill and any disconnection notice
The Comprehensive Energy Assistance Program (CEAP) gives priority to households with the highest energy burden. This often includes households with elderly individuals (60+), persons with disabilities, or families with young children (age 5 and under).
You might. While CEAP has strict income limits (often 150% of the federal poverty guidelines), local agencies like Bandera County Helping Hand may offer crisis assistance based on a temporary emergency, not just long-term income. It is always best to call and ask.
Yes. Texas Utility Help is a statewide program that may have funds available for homeowners and renters to help pay past-due utility bills. Bandera County residents are eligible to apply, but the program opens and closes based on funding availability. You can check its status online.
Residents searching for a Balley County Texas electric bill assistance program have immediate options available. This is especially true for those facing high energy costs or disconnection notices.
The primary source of support is a federally-funded program administered directly by a local community action agency in Muleshoe, Texas. This program, along with other resources, provides a critical financial safety net.
It serves low-income individuals, families with young children, the elderly, and disabled residents in Bailey County. Understanding where to apply, what documents are required, and who qualifies is the first step toward securing help.
For residents of Bailey County, including Muleshoe, the main organization that processes and distributes funds for utility bill assistance is the South Plains Community Action Association, Inc. (SPCAA). This local agency manages the primary government assistance programs.
All applications and inquiries for electric bill help must be directed to their local neighborhood service center.
Interested clients must contact the Bailey County Center at this phone number to schedule an appointment to apply for assistance.
The South Plains Community Action Association administers the Comprehensive Energy Assistance Program (CEAP) for Bailey County residents. CEAP is the primary utility assistance program in Texas designed to help low-income households meet their immediate energy needs.
This program is the state of Texas's implementation of the federal Low Income Home Energy Assistance Program (LIHEAP). The Texas Department of Housing and Community Affairs (TDHCA) oversees the program at the state level. It distributes federal funds to local "subrecipients," like SPCAA, which cover all 254 counties in the state.
It is important to note that individuals cannot apply for this assistance directly from the state (TDHCA). They must apply through their designated local provider, which is SPCAA for Bailey County.
What Services Does CEAP Provide?
CEAP is designed to address utility needs in two different ways: through general bill-paying support and through emergency intervention.
In addition to direct financial aid, CEAP also works to promote long-term stability. The program provides clients with energy education, needs assessments, and budget counseling focused on energy needs.
Who is Eligible for CEAP in Bailey County?
Eligibility for CEAP is primarily based on household income and vulnerability.
Applying for utility assistance involves a clear, multi-step process. Following these steps can help ensure the application is processed efficiently.
Step 1: Call to Schedule an Appointment The first and most important step is to call the Bailey County Center at (806) 224-2899. An appointment is required to apply for services.
During this call, staff can provide a preliminary screening for eligibility and confirm the exact documents needed for the appointment.
Step 2: Gather Your Required Documents To complete the application, specific documentation must be provided for the entire household. Failure to bring all required items can delay assistance. Applicants must gather the following:
Step 3: Attend Your Appointment Applicants must bring all gathered documents to their scheduled appointment at the SPCAA Bailey County Center, located at 804 West America Blvd in Muleshoe. A specialist will review the documentation, verify the household's income, and determine eligibility for the CEAP program.
If approved, the agency will then coordinate payment with the electric utility provider.
In addition to community programs, electric providers in Bailey County offer options to help members manage their bills and avoid disconnection.
For Bailey County Electric Cooperative (BCEC) Customers
Bailey County Electric Cooperative (BCEC) works with its members and directs them to financial assistance programs like CEAP, which is administered by SPCAA. However, BCEC also provides two key programs directly to its members to help prevent disconnection.
1. Payment Arrangements Members who are delinquent on their account can make a written payment arrangement to avoid disconnection. This arrangement must be made at least 24 hours before the scheduled disconnect date.
This option is limited to three (3) payment arrangements within any 12-month period. To request an arrangement, members should call the BCEC office directly at (806) 272-4504.
2. Critical Care Program This program is available for residential members who have a person living in their home who relies on life-sustaining, electricity-powered medical equipment.
This program does not provide financial assistance or relieve the member of the obligation to pay for electric service. Instead, it protects the account from disconnection for non-payment, provided the member works with BCEC on a payment solution.
To apply, members must contact the BCEC office to request an application and must also submit an official verification of electric necessity from a physician.
For Xcel Energy Customers
Xcel Energy, which also services parts of the region, encourages customers struggling to pay their bills to contact them immediately.
While their primary resource is referring customers to state programs like CEAP (LIHEAP) , they can often provide payment plans or other options. Xcel Energy also offers energy efficiency programs that can help customers lower their bills over the long term.
If federal CEAP funds are unavailable or an applicant is not eligible, local charitable organizations in Muleshoe may be able to provide emergency assistance.
Muleshoe Ministerial Alliance This is an association of local churches that provides various forms of help, including financial assistance for utilities like electricity and natural gas.
Muleshoe Cowboy Fellowship This fellowship is also listed as a local resource for residents needing assistance.
The Salvation Army The Salvation Army offers emergency utility assistance programs throughout Texas. While there is not a physical office in Muleshoe, residents of Bailey County can apply for assistance online.
If local resources are unable to provide help, several statewide safety nets and protections are available to Texas residents.
Texas 2-1-1
Texas 2-1-1 is a free, confidential information and referral service operated by the Texas Health and Human Services Commission. Residents can dial 2-1-1 (or 877-541-7905) at any time to speak with an operator.
They can provide information on utility assistance and other services from local agencies, nonprofits, and faith-based organizations in their area. This is an excellent resource if CEAP funds are temporarily depleted.
TDHCA "Help for Texans" Portal
The Texas Department of Housing and Community Affairs (TDHCA) provides an online search tool called "Help for Texans". Residents can use this portal to verify the official utility assistance provider for their county.
Panhandle Community Services (PCS)
While SPCAA is the primary provider for Bailey County , some utility provider referral lists also mention Panhandle Community Services (PCS). PCS is the official CEAP provider for many neighboring counties (such as Parmer, Castro, and Deaf Smith).
Residents living near county lines or who are members of BCEC may find it helpful to contact PCS as a secondary resource if SPCAA is unable to assist.
Special Protections from the Public Utility Commission (PUC) of Texas
The PUC of Texas provides certain rights and protections that can help prevent disconnection.
Weatherization Assistance Program (WAP)
For a long-term solution to high electric bills, low-income households can apply for the Weatherization Assistance Program (WAP).
This federally funded program helps make homes more energy-efficient by installing insulation, sealing ducts, and making other improvements to lower utility bills. This program is also administered by the local community action agency, so Bailey County residents can ask about WAP when they call SPCAA for their CEAP appointment.
The primary resource is the Comprehensive Energy Assistance Program (CEAP), which is the local name for the federal LIHEAP program. This program provides financial assistance to low-income households to help manage their energy costs.
You can apply through the South Plains Community Action Association (SPCAA). The Bailey County Center is located at 804 West America Blvd, Muleshoe, TX 79347. It is best to call them at (806) 224-2899 to schedule an appointment.
Eligibility is primarily based on household income, which must be at or below 150% of the federal poverty guidelines. Priority is often given to households with elderly individuals (age 60+), persons with disabilities, or families with young children (age 5 or under).
You will typically need a valid ID for all adult household members, Social Security cards for everyone in the home, proof of income for the last 30 days (pay stubs, benefits letters), and copies of your most recent electric and gas bills.
Yes. When you apply for CEAP through South Plains Community Action, specify that you have a disconnection notice. You may be eligible for the "Household Crisis Component" of the program, which is designed to provide more immediate, emergency utility assistance.
Yes. The Muleshoe Ministerial Alliance is a known resource for residents. You can contact participating churches, such as the First Baptist Church or Muleshoe Cowboy Fellowship, to inquire about available funds or assistance for utility payments.
The Bailey County Electric Cooperative (BCEC) primarily directs its members to apply for the CEAP program through SPCAA. However, you should also contact BCEC directly to ask about deferred payment plans if you are struggling to pay a high bill.
No. The statewide Texas Utility Help program stopped accepting new applications. All residents, including those in Bailey County, are now directed to apply for assistance through their local providers, such as the South Plains Community Action Association.
Yes. Calling 2-1-1 Texas is an excellent resource. Operators can connect you with the most current information on local programs, including SPCAA and other non-profits in Bailey County that may have funds available for utility assistance.
The program can provide a direct, one-time payment to your electric utility provider to reduce your account balance. In some cases, it can also help with utility deposits or the repair of essential heating and cooling appliances for qualifying households.