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National Relief Program

Access to reliable energy is fundamental for health and safety, especially during Idaho's harsh winters and hot summers. For residents facing financial hardship, Idaho Utility Relief Programs provide a critical safety net. These initiatives, ranging from federal grants to utility-sponsored charitable funds, help vulnerable households maintain essential services and prevent disconnection.

Federal and State Core Energy Assistance

The foundation of energy aid in Idaho consists of federally funded programs administered by the state and local agencies. These programs are designed to reduce the energy burden on low-income families, seniors, and individuals with disabilities.

Low Income Home Energy Assistance Program (LIHEAP)

LIHEAP is the primary resource for heating aid in Idaho. It operates as a grant, meaning the funds do not need to be repaid. The program generally runs from November through March, with early application windows often opening in October for priority groups like the elderly and families with young children.

Income Eligibility Guidelines (Effective October 1, 2025)

To qualify for LIHEAP, households must meet specific income thresholds. These limits are generally set at 60% of the State Median Income.

Weatherization Assistance Program (WAP)

While LIHEAP helps with immediate bills, the Weatherization Assistance Program provides long-term relief by improving a home's energy efficiency. This program is available to both renters and homeowners.

WAP Income Limits (Effective April 1, 2025 - March 31, 2026):

Utility-Sponsored Charitable Programs

Idaho's major utility companies offer charitable assistance funded by donations from customers, shareholders, and employees. These programs often provide a safety net when federal resources are exhausted or unavailable.

Idaho Power Project Share

Project Share helps Idaho Power customers who are struggling to pay their energy bills due to financial hardship.

Rocky Mountain Power Assistance

Residents in eastern and southeastern Idaho served by Rocky Mountain Power have access to specific aid programs.

Avista Utilities Support

For residents in Northern Idaho, Avista provides several tools to manage high winter costs.

Intermountain Gas Programs

As a primary heating provider, Intermountain Gas facilitates critical winter assistance.

Regional Community Action Agencies

To apply for assistance, you must contact the Community Action Partnership (CAP) agency assigned to your county. These organizations serve as the central intake hubs for most programs.

Northern Idaho

Southwestern and Treasure Valley

South Central Idaho (Magic Valley)

Eastern and Southeastern Idaho

Consumer Protections and Rights

Idaho regulations provide specific safeguards to ensure vulnerable residents are not left without heat during extreme weather.

Winter Moratorium

Regulated electric and gas utilities are prohibited from disconnecting residential service for non-payment during the winter months.

Medical Certificates

If disconnecting service would create a serious health risk, households can delay the shut-off.

Water and Telecom Assistance

Beyond energy, relief is available for other essential utilities like water and phone service.

Water Assistance

Telephone and Internet Discounts

Application Documentation Checklist

When applying for any utility relief program, being prepared with the right documents will speed up the process.

  1. Proof of Income: Pay stubs, Social Security award letters, or unemployment records for all household members over 18 for the last 30 days (or previous month).
  2. Identification: Photo ID for the primary applicant and Social Security cards for all household members.
  3. Utility Bills: Recent copies of your heating and electric bills showing the account number and service address.
  4. Proof of Residence: A rental agreement, mortgage statement, or property tax bill.

Relevant Links:

Frequently Asked Questions
What are the income limits for Idaho LIHEAP assistance in 2025?

To qualify for the Low Income Home Energy Assistance Program (LIHEAP) in Idaho for the 2024-2025 season, your household income must generally fall at or below 60% of the State Median Income. As of late 2024, the approximate monthly gross income limit for a family of four is $5,262. Limits are adjusted annually and vary by household size, so it is vital to check the latest guidelines with your local Community Action Partnership.

How can I get emergency help if I’m facing a utility shut-off in Idaho?

If you have received a disconnection notice, you may qualify for Crisis Heating Assistance. This is a fast-tracked component of LIHEAP for households in immediate danger of losing heat. Additionally, you should apply for Project Share, a donation-funded program administered by the Salvation Army that helps pay energy bills for those facing severe financial hardship or emergencies.

Does Idaho have a winter moratorium on utility disconnections?

Yes, under the Winter Protection Program, Idaho utilities (like Idaho Power and Intermountain Gas) are generally prohibited from disconnecting service during December, January, February, and March for households that include children, elderly (62+), or infirm individuals, provided the customer declares an inability to pay. You must typically enter a payment plan to maintain this protection.

What documents do I need to apply for utility assistance in Idaho?

When applying for Idaho Utility Relief Programs, you must provide:
Photo ID for the primary applicant.
Social Security cards for all household members.
Proof of gross income for the previous month (pay stubs, award letters).
Your most recent utility bill (showing name, address, and account number).
A copy of your heating fuel bill (if different from your electric bill).

Can I get help with my water bill in Idaho?

Yes, the Low Income Household Water Assistance Program (LIHWAP) was established to help with water and wastewater bills, though funding is temporary and subject to availability. Locally, some cities (like the City of Boise) offer their own specific assistance or hardship discounts. Contact your local Community Action Agency to see if water assistance funds are currently active in your county.

How often can I receive financial assistance for utilities?

Standard LIHEAP heating assistance is typically a one-time benefit per program year (running roughly November through March). However, if you experience a new crisis (like a sudden medical emergency or job loss) after receiving your regular benefit, you may be eligible for additional crisis funds or Project Share assistance, which is also generally available once annually per household.

How do I apply for Project Share in Idaho?

Project Share is not government-funded; it is a charitable program. To apply, you must contact your local Salvation Army office or the Community Action Agency in your area. You will need to demonstrate a financial emergency and typically must have a "past due" balance or shut-off notice. Funds are limited and distributed on a first-come, first-served basis.

Will applying for energy assistance affect my other benefits?

No. Receiving help through Idaho Utility Relief Programs like LIHEAP does not count as income and will not reduce your eligibility for other state or federal benefits such as SNAP (Food Stamps), Medicaid, or SSI. In fact, receiving LIHEAP can sometimes qualify you for additional weatherization services to permanently lower your energy bills.

What is the Idaho Weatherization Assistance Program?

The Weatherization Assistance Program (WAP) is a long-term solution that helps low-income families reduce energy costs by improving home efficiency. If you qualify (often automatically if you receive LIHEAP), crews may install insulation, seal air leaks, and tune up heating systems at no cost to you. Renters can also qualify with their landlord’s written permission.

Who do I contact to start my application for heating help?

You should contact the Community Action Partnership (CAP) agency that serves your specific county. Idaho is divided into several CAP regions (e.g., EICAP for Eastern Idaho, WICAP for Western Idaho). They process applications for LIHEAP, weatherization, and often provide referrals for other local charities like St. Vincent de Paul if you need further support.

Managing high energy costs in Illinois is a significant challenge for many households, but a robust network of state and federal programs exists to protect your access to essential services. If you are facing difficulty paying for heating, cooling, or water, immediate financial relief and long-term structural solutions are available to stabilize your budget. This resource outlines the specific grants, discount rates, and legal protections designed to keep your home safe and connected during financial hardships.

The Foundation of Energy Aid: LIHEAP

The Low Income Home Energy Assistance Program (LIHEAP) is the primary defense against energy insecurity for Illinois residents. This federally funded initiative provides direct financial grants to offset the rising costs of heating and cooling. The program does not issue loans; these are grants that do not need to be repaid.

How the Priority Period Works To protect the most vulnerable residents before winter arrives, Illinois utilizes a tiered application schedule. For the program year beginning in late 2025, the application window opens on October 1. This initial period is reserved exclusively for:

General Access and Eligibility If you do not fall into a priority group, you can apply starting November 1. Eligibility relies on your gross household income from the past 30 days. You must generally earn at or below 200 percent of the Federal Poverty Level (FPL) to qualify, though some components use 60 percent of the State Median Income.

Documentation You Will Need

Long-Term Solutions: PIPP and Weatherization

While LIHEAP provides immediate cash, other programs offer structural changes to how you pay for and use energy.

Percentage of Income Payment Plan (PIPP)

PIPP is designed for households with tight budgets who want a predictable monthly bill. Instead of paying based on your fluctuating energy usage, you pay a fixed percentage of your income.

Illinois Home Weatherization Assistance Program (IHWAP)

Reducing the amount of energy you use is the best way to lower bills permanently. IHWAP provides free upgrades to making your home more energy-efficient.

New for 2026: Tiered Low Income Discount Rates

A major shift in utility billing is underway in Illinois. Moving away from just one-time grants, the state is implementing Tiered Low Income Discount Rates (LIDR). This system builds affordability directly into your monthly rate.

How the Discounts Work Your discount depends on your income tier relative to the Federal Poverty Level. The lower your income, the higher your discount.

Rollout Schedule

Utility-Specific Relief Funds

Private utility companies operate their own charitable funds to catch customers who might fall through the cracks of state aid.

ComEd Assistance

Residents in Northern Illinois can access several unique programs.

Ameren Illinois and Downstate Aid

For residents in Central and Southern Illinois, Ameren offers the Warm Neighbors Cool Friends program.

Natural Gas Programs

Water and Sewer Assistance

With the expiration of the federal Low Income Household Water Assistance Program (LIHWAP), aid has shifted to local and private initiatives.

Illinois American Water: H2O Help to Others This program provides emergency grants up to $350. To qualify, you generally must have made a "good faith" payment of at least $50 in the last three months. This requirement emphasizes partnership between you and the utility.

Chicago Utility Billing Relief (UBR) Homeowners in Chicago can access one of the most generous water relief programs in the nation.

Protections Against Disconnection

Illinois law provides strong legal shields to prevent life-threatening service interruptions.

The Winter Weather Rule From December 1 to March 31, utility companies are restricted from disconnecting heating services.

Medical Certification If disconnecting service would endanger a household member's health, you can delay the shut-off.

Domestic Violence Protections Under the Safe Connections Act and Illinois statutes, survivors of domestic violence have the right to separate their mobile phone line from a shared plan with an abuser. This ensures you can maintain independent communication without financial penalties or the abuser's interference.

Frequently Asked Questions
What are the income limits for Illinois LIHEAP for the 2025-2026 season?

To qualify for the Low Income Home Energy Assistance Program (LIHEAP) in Illinois for the program year starting October 1, 2025, your 30-day gross household income must be at or below 60% of the State Median Income (SMI). For a single-person household, this is approximately $3,332 per month, and for a family of four, it is roughly $6,407 per month.

How can I get help if my income is too high for LIHEAP?

If you exceed LIHEAP income limits, you may qualify for the Warm Neighbors Cool Friends (WNCF) program. This initiative assists moderate-income households (typically 200-300% of the Federal Poverty Level) who are "shut out" of state aid. WNCF offers matching grants up to $500 to help active Ameren Illinois customers who do not owe more than $1,500.

Can ComEd or Nicor disconnect my service during the winter?

Illinois enforces a winter disconnection moratorium from December 1 through March 31. Regulated utilities cannot shut off heat-related service for non-payment during this period if you are on a deferred payment plan or qualify for LIHEAP/PIPP. Additionally, disconnections are prohibited on any day when the forecast drops below 32°F.

What is the difference between LIHEAP and PIPP in Illinois?

LIHEAP provides a one-time direct benefit to your utility account to reduce your balance. In contrast, the Percentage of Income Payment Plan (PIPP) allows eligible customers to pay a fixed monthly amount (roughly 6% of income) year-round. If you make PIPP payments on time, you receive a monthly benefit and a reduction in pre-existing debt.

Is there a program to forgive past-due water bills in Chicago?

Yes. The Utility Billing Relief (UBR) program offers debt relief for City of Chicago residents. Participants qualify for a reduced rate on water and sewer charges (50% reduction). After one year of successful payments on the reduced rate, the city may forgive 100% of the pre-program past-due balance.

How does the ComEd "Give-A-Ray" program work?

The Give-A-Ray program is a community solar initiative for low-to-moderate-income ComEd customers. It allows qualified participants to subscribe to a solar project for free. Subscribers receive monthly bill credits (typically saving $100–$125 annually) without needing to install panels or pay subscription fees. It is enabled by the Illinois Solar for All program.

Can I get utility assistance if I am a renter with utilities included in rent?

Yes, you can still qualify for LIHEAP if your rent payment is greater than 30% of your household income. You must provide a lease agreement stating that heating or electric costs are included in your monthly rent. The benefit check is typically issued directly to the applicant rather than a utility company in this scenario.

Who are the priority groups for Illinois utility assistance applications?

The Illinois Department of Commerce and Economic Opportunity (DCEO) opens applications on October 1 specifically for priority groups. These include seniors (age 60+), individuals with permanent disabilities, families with children under age 6, and households that are currently disconnected or facing imminent disconnection. General enrollment for all other income-eligible households typically begins November 1.

Does Illinois offer free furnace repair for low-income households?

Yes, through the LIHEAP Furnace Assistance component. If your heating system is non-operational or unsafe during the winter season, and you have already been approved for LIHEAP, you may qualify for an emergency repair or replacement. This service is available to homeowners (not renters) and runs from October through May, or until funds are exhausted.

How do I apply for the Nicor Gas Sharing Program?

You can apply for the Nicor Gas Sharing Program through your local Salvation Army office. This program provides one-time annual grants (up to $400) to customers with income between 61% and 80% of the State Median Income. Unlike LIHEAP, this is funded by donations and is designed for those who might slightly miss state-funding cutoffs.

Secure and consistent access to energy infrastructure constitutes a foundational element of modern biological and economic survival. This is particularly true within the climatic context of the Midwestern United States. For residents across the Hoosier State, the volatility of thermal regulation costs often precipitates a precarious financial equilibrium.

When this balance is disturbed, Indiana Utility Relief Programs function as a critical safety net. These mechanisms are designed to prevent the catastrophic loss of heat, electricity, and water services. Navigating this ecosystem requires understanding federal grants, state statutory protections, and local mandates.

The Architecture of Energy Assistance in Indiana

The framework of utility relief in Indiana is a federated system of overlapping jurisdictions. It addresses energy poverty, where households spend a disproportionate amount of income on energy bills. The primary vehicle for this is the Energy Assistance Program (EAP), which deploys federal funds locally. 

However, the EAP is supported by a unique state-level mechanism known as the Township Trustee system. This is a constitutionally mandated form of poor relief that predates modern welfare states. Additionally, the deregulated utility market has spurred the creation of distinct hardship funds targeting the "working poor."

The Energy Assistance Program (EAP)

The Energy Assistance Program represents the first line of defense against utility disconnection. It is administered by the Indiana Housing and Community Development Authority (IHCDA) and executed through Local Service Providers (LSPs). The program provides a one-time annual benefit intended to offset the high cost of winter heating.

Income Metrics and Eligibility

Unlike many federal programs relying solely on the Federal Poverty Level, Indiana EAP utilizes a State Median Income (SMI) metric. Households earning up to 60 percent of the State Median Income are eligible. This allows a broader segment of the workforce to qualify.

For the 2025-2026 program year, the gross monthly income limits are:

Eligibility is calculated based on the most recent three months of income preceding the application. This "lookback" period captures households experiencing recent financial destabilization. It ensures the safety net responds to immediate liquidity crises rather than outdated annual tax data.

Operational Timelines for 2025-2026

The EAP operates on a strict seasonal calendar aligned with peak heating loads. The application cycle for the current program year includes specific critical dates:

Applications submitted after the April deadline are generally rejected regardless of need. Funds for crisis intervention are often distributed on a first-come, first-served basis. Delaying application until a disconnection notice arrives in late spring risks denial due to exhausted funds.

Winter Disconnection Moratorium

Approval for EAP triggers a powerful legal protection known as the Winter Disconnection Moratorium. Under Indiana Code 8-1-2-121, regulated electric and gas utilities cannot disconnect EAP-qualified customers between December 1 and March 15. This prioritizes physical safety during the coldest months.

To invoke this shield, a customer must:

It is vital to understand that the moratorium is a deferment, not debt forgiveness. Account balances continue to accrue during this period. Financial counselors warn against treating this as a "payment holiday" to avoid a "cliff effect" when protections expire on March 15. 

Township Trustee System: Local Emergency Governance

Indiana retains a unique layer of social safety net administration called the Township Trustee. These elected officials administer "Township Assistance" to residents who cannot meet basic needs. They act as the administrator of last resort when federal programs fail.

The TA-1 Application Process

Accessing Trustee aid is highly transactional and subject to rigorous investigation. The gateway is the Form TA-1, a legal affidavit requiring full financial disclosure. Applicants must list all household members, income sources, assets, and expenditures for the preceding 30 days.

Trustees are legally obligated to investigate these claims. This often involves:

The Doctrine of Wasted Resources

Township Assistance is funded by local property taxes, necessitating safeguards against fiscal irresponsibility. Applicants must demonstrate they have not "wasted resources" before seeking aid. This is defined as spending money on non-essentials when it could have paid for basic necessities.

If a 30-day expenditure report reveals spending on luxury goods while bills go unpaid, the Trustee may deny the request. Furthermore, able-bodied applicants may be required to perform "Workfare." This involves labor for the township credited against the aid received, reinforcing the system's reciprocal nature.

Northern Indiana Public Service Company (NIPSCO)

NIPSCO has developed assistance programs for the industrialized northern tier of the state. These programs layer upon the state EAP to serve the "gap" population. This group earns too much for state aid but lacks the liquidity to absorb market volatility.

NIPSCO Hardship Program

The Hardship Program targets households earning between 151 percent and 250 percent of Federal Poverty Guidelines. For the 2025-2026 year, a single-person household earning between $23,631 and $39,125 may qualify. A four-person household can earn up to $80,375 and still receive assistance.

SERV and SILVER Programs

NIPSCO segments relief to target vulnerable demographics:

Central Indiana Assistance: AES and Citizens Energy

In the Indianapolis metropolitan area, utility relief requires coordination between providers and philanthropic organizations. The ecosystem relies heavily on the United Way of Central Indiana and utility-specific funds.

Winter Assistance Fund (WAF)

The Winter Assistance Fund serves Marion County residents who do not qualify for federal EAP. It typically supports households earning up to 200 percent of the Federal Poverty Level. Unlike EAP, WAF provides financial aid but does not trigger the legislative disconnection moratorium.

Utility-Specific Initiatives

Duke Energy: Share the Light

Duke Energy utilizes the "Share the Light" fund to assist customers in its vast service territory. This collaborative program pools contributions from customers, employees, and the corporation. Qualifying customers can receive annual account credits to offset energy costs.

Administration is delegated to the Indiana Community Action Association. This integration ensures customers seeking federal aid are also screened for private assistance. Additionally, the Helping Hand program provides targeted credits to low-income customers who are at least 60 years old or disabled.

CenterPoint Energy: Solutions for the Southwest

CenterPoint Energy manages gas and electric services in the Evansville area with specific relief tools. Their approach integrates deeply with state EAP qualifications to streamline access.

Indiana Michigan Power: Neighbor to Neighbor

Indiana Michigan Power (I&M) partners with the Dollar Energy Fund to administer the "Neighbor to Neighbor" program. It serves the Fort Wayne area and east-central Indiana. The program is available to households with incomes up to 150 percent of the Federal Poverty Level.

Key features include:

Water and Wastewater Assistance

Following the expiration of the federal Low-Income Household Water Assistance Program (LIHWAP), options have narrowed. However, private utilities have established internal safety nets.

Indiana American Water

The "H2O Help to Others" program provides robust support for qualifying households. Benefits include:

Citizens Energy Group

For Indianapolis residents, the Low-Income Customer Assistance Program (LICAP) addresses wastewater bills. Subject to funding availability, LICAP provides bill credits to qualified customers. This directly reduces the cost of sanitation services for low-income families.

Weatherization Assistance Program (WAP)

Weatherization addresses the structural causes of energy poverty. Administered by Community Action Agencies, WAP is an energy efficiency program rather than a renovation service. It targets households up to 200 percent of poverty guidelines.

Certified auditors utilize diagnostic equipment to identify thermal inefficiencies. Crews may then:

However, the program faces a "deferral" bottleneck. Agencies cannot weatherize homes with pre-existing health or safety issues like mold or roof leaks. This often excludes the most dilapidated housing stock from receiving necessary efficiency upgrades.

Strategic Documentation for Applicants

Securing relief requires meticulous organization. Agencies cannot process incomplete applications. Households should maintain a "crisis folder" containing:

For those unsure where to begin, Indiana 211 acts as a central navigation hub. Dialing 2-1-1 connects users to a database of resources, including local food pantries and church-based funds.

Frequently Asked Questions
When can I apply for Indiana Utility Relief Programs for the 2025-2026 season?

You can apply for the Indiana Energy Assistance Program (EAP) from October 1, 2025, to April 20, 2026. Online applications open immediately on October 1st, while in-person appointments with Local Service Providers typically begin in early November. It is best to apply early, as funds for some programs are limited.

What are the income limits for Indiana energy assistance in 2025?

To qualify for EAP, your household income must be at or below 60% of the State Median Income. For the 2025-2026 program year, the monthly gross income limit is approximately $2,796 for a one-person household and $3,656 for a two-person household. Income eligibility is based on the most recent three months of earnings.

Will my utilities be disconnected if I have applied for assistance?

No. Under Indiana law, a utility disconnection moratorium protects eligible customers from December 1, 2025, to March 15, 2026. To qualify, you must have applied for and been deemed eligible for EAP. You must provide your utility company with written proof of your application to ensure your service remains active during this period.

Is there a program to help with water bills in Indiana?

The federal Low-Income Household Water Assistance Program (LIHWAP) has ended. However, some local utilities offer their own relief. For example, Evansville offers a Bill Relief Program, and some township trustees may assist with water costs. Contact your local water provider directly or call 2-1-1 to check for local community funds.

How much financial help can I receive for my utility bills?

Benefits vary based on your household income, size, and fuel type. Most recipients receive a one-time credit ranging from $100 to over $600 applied directly to their electric or heating bills. Households in "crisis" (facing disconnection) may be eligible for additional funds to restore service or prevent shut-offs.

What documents do I need to apply for Indiana utility assistance?

You generally need proof of income for all household members over 18 (pay stubs, award letters) for the last three months, your most recent utility bills (electric and heating), and Social Security numbers for all household members. Renters with utilities included in their rent must provide a landlord affidavit or lease.

Can I get help if I am already disconnected?

Yes. If your service is already off or you have received a disconnect notice, you may qualify for Crisis Assistance. When applying, check the "Crisis" box and upload your disconnection notice. This prioritizes your application, and agencies typically have 48 hours to intervene once your eligibility is verified.

Do private utility companies like Duke Energy or AES offer their own help?

Yes. Beyond state aid, companies offer specific Indiana Utility Relief Programs:
Duke Energy: "Helping Hand" program and installment plans.
AES Indiana: "Power of Change" grants and the Winter Assistance Fund (WAF).
NIPSCO: "SILVER" program for seniors and "SERV" for veterans.
CenterPoint Energy: Gas Affordability Program (GAP).

What if my EAP application is denied?

If denied, you have the right to appeal the decision within 30 days. Alternatively, you can apply for the Winter Assistance Fund (WAF) (specifically for Marion County residents who don't qualify for EAP) or contact your Township Trustee. Trustees are local officials required to provide temporary relief for basic necessities, including utilities, to those in need.

Where do I submit my application for Indiana energy assistance?

ou can apply online at the Indiana Housing and Community Development Authority (IHCDA) website (eap.ihcda.in.gov). Alternatively, you can mail a paper application or apply in person at your local Community Action Agency (CAA). Call 2-1-1 to find the nearest intake office in your county.

Iowa's freezing winters make energy access a matter of survival, not just comfort. For many residents, the cost of heating competes with other essentials like food and housing. Fortunately, a robust network of relief programs exists to help manage these costs.

This system includes federal grants, state legal protections, and charitable funds. Navigating these options requires understanding how the Iowa Utilities Commission, the Department of Health and Human Services, and local Community Action Agencies work together. This guide breaks down these resources into actionable steps.

The Foundation: Low-Income Home Energy Assistance Program (LIHEAP)

LIHEAP is the primary federal defense against energy poverty in Iowa. It provides a one-time payment to utility companies to help cover heating costs during the winter. It is important to note that this is not a total bill payment solution; it acts as a supplemental grant to lower the financial burden.

Income Eligibility Guidelines (2025-2026)

To qualify, your household income must generally be at or below 200% of the Federal Poverty Guidelines. For the 2025-2026 season, the gross annual income limits are:

Note: For families with more than eight members, add $11,000 for each additional member.

When to Apply

Funding is limited and distributed on a first-come, first-served basis. Applying early is critical.

Applying Through Community Action Agencies

You do not apply directly to the federal government or your utility company. Instead, you must contact a local Community Action Agency (CAA). There are nearly 16 agencies serving specific regions across Iowa.

The Application Process

Modern agencies offer multiple ways to apply to accommodate working schedules:

  1. Online Portals: Many agencies allow you to upload documents and sign forms digitally.
  2. In-Person Appointments: Vital for those who need help navigating complex paperwork.
  3. Mail-In Options: available for those with limited mobility or internet access.

You will need to provide proof of income for all household members, Social Security numbers, and copies of your most recent gas and electric bills.

Critical Legal Protections: The Winter Moratorium

Approval for LIHEAP provides more than just money; it grants you legal protection. Under Iowa law, rate-regulated utilities cannot disconnect your service if you are certified eligible for LIHEAP.

How the Moratorium Works

The 30-Day Extension

If you receive a disconnect notice, do not panic. If you have applied for LIHEAP but haven't been approved yet, you can delay the disconnection. Notify your utility company that you have a pending LIHEAP application. By law, they must grant you a 30-day extension to allow the agency time to process your paperwork.

The "20 Degree Rule"

If you do not qualify for LIHEAP or the moratorium period has ended, Iowa offers a safety net based on the weather. This rule prevents disconnection during extreme cold, regardless of your payment history.

The Rule: A utility cannot disconnect your electricity if it powers your heating system and:

Important Warning: This protection fluctuates with the weather. If the temperature rises to 21 degrees for 24 hours, the utility can disconnect you without further notice. Do not rely on this rule as a long-term strategy.

Medical Emergency Protections

If a member of your household faces a serious health risk without power, you may delay disconnection. This is known as the "especial danger" provision.

Steps to secure medical protection:

  1. Notify the Utility: Tell them immediately that a disconnection would pose a life-threatening health danger.
  2. Get Certification: You must provide a written statement from a physician or public health official.
  3. The Timeline: Once the utility receives this certificate, they must postpone disconnection for 30 days.

This 30-day window is intended to buy you time to set up a payment plan. It does not waive the bill indefinitely.

Weatherization: A Long-Term Solution

The Weatherization Assistance Program (WAP) focuses on reducing energy consumption rather than paying bills. It helps modify homes to be more energy-efficient, lowering costs permanently.

Common Weatherization Improvements:

Because this program involves significant construction work, there is often a waiting list. Priority is given to high-energy-usage homes and vulnerable households (elderly, disabled, or with children).

Utility-Sponsored Charitable Funds

Many utility companies in Iowa manage their own charitable funds. These are often more flexible than federal grants and can help families who might slightly exceed LIHEAP income limits.

Water and General Assistance

Assistance for water bills and other crises is handled at the local level. Since the federal water assistance program (LIHWAP) has ended, residents must look to municipal programs.

Local Water Programs

County General Relief

Every county in Iowa has a General Assistance or General Relief office. This is the safety net of last resort.

Action Plan for Residents

To maximize your protection and financial aid, follow this strategic order:

  1. Apply for LIHEAP immediately in November (or October if eligible) to trigger the winter moratorium protection.
  2. Use the 30-Day Extension if you receive a disconnect notice while your application is pending.
  3. Contact your utility to set up a reasonable payment plan for any remaining balance to avoid a balloon payment in April.
  4. Ask about charitable funds (like I CARE or Heat Share) if you still face arrears.
  5. Get on the Weatherization waitlist to lower your future bills permanently.
Frequently Asked Questions
When can I apply for the Iowa Low-Income Home Energy Assistance Program (LIHEAP)?

For the 2024-2025 season, the general application period runs from November 1, 2024, to April 30, 2025. However, households with a member who is at least 60 years old or disabled were able to begin applying starting October 1, 2024. You should apply through your local Community Action Agency.

What is the income limit for Iowa utility assistance in 2025?

To qualify for LIHEAP and Weatherization in Iowa, your household income must be at or below 200% of the Federal Poverty Level. For the 2025 fiscal year, this equates to an annual gross income of approximately $30,120 for a single person, $40,880 for a two-person household, and $62,400 for a family of four.

Does Iowa have a winter moratorium on utility disconnections?

Yes. Under Iowa law, utility companies cannot disconnect your electric or natural gas service from November 1 through April 1 if you are certified eligible for LIHEAP. You must apply and be approved for LIHEAP to receive this protection; it is not automatic for all residents.

How does the "Hometown Care Energy Fund" help Alliant Energy customers?

The Hometown Care Energy Fund is a charitable program funded by Alliant Energy, its employees, and customers. It provides financial grants to income-eligible households to help pay for heating and cooling costs. You do not need to repay these funds. Applications are processed through local Community Action Agencies.

Can MidAmerican Energy customers get help with past-due bills?

Yes, MidAmerican Energy customers can apply for I CARE, a program that assists those who are unemployed, living on fixed incomes, or facing a financial crisis. Funds can be used for heating bills or home weatherization. You must meet LIHEAP income guidelines to qualify. Contact your local Community Action Agency to apply.

What if I face a medical danger if my power is turned off?

If a utility disconnection would endanger the health of you or a household member, you can delay the shut-off for 30 days. You must provide a medical certificate from a doctor or public health official stating the health risk. This delay grants you extra time to set up a payment plan.

How does the Iowa Weatherization Assistance Program reduce energy costs?

This program provides permanent home improvements to lower your energy burden. Eligible low-income households (at or below 200% federal poverty level) receive free services like insulation, furnace repair, and air sealing. The average home saves over $280 annually in energy costs. Priority is often given to the elderly and disabled.

What is the "Embrace Iowa" program?

Embrace Iowa is a joint effort between the Des Moines Register and Community Action Agencies to help Iowans who need immediate financial assistance but may not qualify for other government programs. Funds can be used for utility bills, car repairs, or other emergency needs. Applications are typically accepted during the winter months.

What documents do I need for Iowa utility relief applications?

Be prepared to provide:
Proof of income for all household members aged 19+ (past 30 days or annual tax return).
Social Security numbers for all household members.
Most recent gas and electric bills.
Proof of homeownership or rent agreement. Having these ready expedites your application with your Community Action Agency.

Does Black Hills Energy offer free energy assessments in Iowa?

Yes, Black Hills Energy offers free home energy assessments for eligible residential customers. An energy expert will evaluate your home’s efficiency and may install free energy-saving products like low-flow showerheads. Participating can also qualify you for additional rebates on upgrades like insulation or smart thermostats.

Kansas Utility Relief Programs provide essential financial stability for households facing high energy costs and extreme weather conditions. These initiatives include federal grants, state protections, and corporate assistance designed to keep your home warm and safe. Navigating these options can be complex, but understanding the eligibility requirements and application windows is the key to securing aid. This guide breaks down the available resources into clear, manageable steps to help you find the support you need.

Federal Assistance: Low Income Energy Assistance Program (LIEAP)

The Low Income Energy Assistance Program (LIEAP) is the primary source of federal funding for heating costs in Kansas. This program provides a one-time annual benefit to help eligible households pay their winter energy bills. It is not a monthly subsidy, so applicants must plan accordingly to use this lump sum effectively.

Income Eligibility Guidelines

To qualify for LIEAP, your household must meet specific income criteria based on federal poverty guidelines. The combined gross income of all persons living at the address must not exceed 150% of the federal poverty level. Gross income includes all earnings before taxes and deductions are taken out.

For the 2025 application period, the maximum gross monthly income limits are:

Important Dates and Requirements

The application window for LIEAP is strictly enforced. For the current cycle, applications are accepted starting November 18 and must be received by 5:00 PM on March 31. Applications submitted after this deadline are typically not accepted.

Successful applicants must demonstrate they are responsible for paying the heating costs. This means the utility bill must be in the name of an adult resident, or you must provide proof that heating costs are included in your rent. You must also have a recent history of payments toward your primary heating energy.

State Protections: The Cold Weather Rule

The Cold Weather Rule is a state regulation enforced by the Kansas Corporation Commission (KCC). It protects residential customers from utility disconnection during the winter months when temperatures drop to dangerous levels. This rule is in effect annually from November 1 through March 31.

Temperature-Based Disconnection Ban

Under this rule, utility companies cannot disconnect your service if the local temperature is forecast to drop below 35 degrees Fahrenheit within the next 48 hours. This protection ensures that no one is left without heat during freezing conditions. It applies to investor-owned utilities like Evergy and Kansas Gas Service.

The 12-Month Payment Plan

The Cold Weather Rule also mandates that utility companies offer a 12-month payment plan. This allows you to pay off past-due balances over time while maintaining service. To activate this plan, you must contact your utility provider and agree to the terms.

The standard payment plan requires:

Evergy Assistance Programs

Evergy offers robust assistance programs for electricity customers in Kansas. These programs are designed to provide both immediate crisis relief and ongoing bill stability. They are often administered in partnership with community organizations like the Salvation Army.

Economic Relief Pilot Program (ERPP)

The Economic Relief Pilot Program provides a monthly bill credit for eligible households. Participants can receive a credit of up to $65 per month for up to 12 consecutive months. This program is ideal for customers who need consistent help budgeting their monthly expenses.

To qualify for ERPP:

Project DESERVE

Project DESERVE provides emergency financial assistance for energy costs. It primarily targets the elderly (age 65+) and individuals receiving permanent disability income. Eligible households can receive a one-time annual payment of up to $300 to help prevent disconnection or pay down a balance.

Gas Utility Relief Funds

Natural gas providers in Kansas also operate charitable funds to assist customers during the heating season. These programs rely on donations and are typically available on a first-come, first-served basis.

Share the Warmth (Kansas Gas Service)

Share the Warmth helps families facing immediate financial emergencies pay their natural gas bills. It is administered by the Salvation Army. The program is available to residents in the counties served by Kansas Gas Service.

Key details include:

Black Hills Cares

Black Hills Energy offers the "Black Hills Cares" program for its customers. Funds for this program are matched by the company and distributed through local community agencies. It helps cover energy-related expenses for those in need.

Sharing the Warmth (Atmos Energy)

Atmos Energy customers can access aid through their "Sharing the Warmth" program. Unlike some one-time grants, this program may allow eligible customers to receive assistance up to three times per year. The maximum benefit is often capped at $200 per transaction.

Long-Term Solutions: Weatherization Assistance Program

The Weatherization Assistance Program (WAP) focuses on reducing energy costs permanently by improving the energy efficiency of your home. Services are provided at no cost to eligible families. This can include adding insulation, sealing drafts, and repairing heating systems.

Eligibility for Weatherization

Income eligibility for WAP is generally set at 200% of the federal poverty level. Priority is often given to the elderly, families with children, and high-energy users.

Local and County-Specific Aid

Many counties and municipalities offer their own specialized relief programs. These can be vital resources if federal funds are exhausted or if you do not meet specific criteria for other programs.

Wyandotte County and KCK Rebates

Residents of Kansas City, Kansas, and Wyandotte County may qualify for utility and tax rebates. This program targets seniors (65+) and disabled individuals with an income of $42,600 or below. Eligible applicants can receive rebates on franchise fees for gas, electric, and phone bills.[]

City of Topeka Programs

The City of Topeka offers a Franchise Fee Credit Program for eligible low-income households. Additionally, the city has a Water Share program to assist with water bills. These programs help offset the cost of municipal services for vulnerable residents.

Douglas County Warm Hearts

In Douglas County, the Warm Hearts program provides heating assistance for various fuel types, including propane and wood. Assistance is typically available from January through April. Payments are made directly to the fuel vendor on behalf of the applicant.

Support for Veterans and Military Families

Veterans and active-duty military personnel have access to specialized financial aid. These programs often provide faster assistance during emergencies.

Supportive Services for Veteran Families (SSVF)

The SSVF program helps low-income veterans prevent homelessness. Funds can be used for utility deposits and past-due utility bills if they threaten the veteran's ability to stay in their home. Providers like Catholic Charities and Veterans Inc. manage these funds in Kansas.

Kansas National Guard Foundation Relief Fund

This fund provides emergency grants and interest-free loans to active members of the Kansas National Guard. It is designed to bridge financial gaps caused by deployment or unexpected hardships. Assistance can cover utilities, rent, and other essential needs.

Important Status Updates for 2025

It is critical to be aware that some pandemic-era relief programs have ended. Relying on outdated information can delay your search for active aid.

How to Apply Effectively

To maximize your chances of receiving aid, you should prepare a documentation folder before you apply. Most agencies will require the same set of documents.

Applying early is the best strategy. Many corporate and local programs operate on a first-come, first-served basis. If you are unsure where to start, dial 2-1-1 to reach the United Way, which can direct you to open funding sources in your specific zip code.

Frequently Asked Questions
What is the Kansas Cold Weather Rule and when does it apply?

The Cold Weather Rule protects residential customers from utility disconnection when temperatures are forecast to drop below 35°F within the next 48 hours. It is in effect from November 1 through March 31. While it prevents immediate shut-offs during extreme cold, you must still set up a 12-month payment plan with your utility provider to maintain service.

Who is eligible for the Low Income Energy Assistance Program (LIEAP) in Kansas?

To qualify for LIEAP in 2025, your household income must not exceed 150% of the Federal Poverty Level. You must also be responsible for paying your home's heating costs. The application period for the 2025 season runs from November 18, 2024, to March 31, 2025. Benefits are a one-time annual payment sent directly to your utility company.

Can I get help with my water bill in Kansas?

Yes, though the federal Emergency Water Assistance Program (EWAP) has ended, local options exist. KC Water partners with the Mid America Assistance Coalition (MAAC) to help customers. The Board of Public Utilities (BPU) offers a Hardship Payment Service Program with up to $500 in aid. Residents in Johnson County can also apply for county-level utility assistance that covers water and wastewater bills.

How does the "Share the Warmth" program work?

Share the Warmth is a charitable program funded by customer donations, primarily for Kansas Gas Service customers. It provides up to $300 per year to help pay heating bills. Applications are typically processed by the Salvation Army and are accepted from mid-November through April 30, or until funds run out. You do not need to be a Kansas Gas Service customer to apply, but you must live in their service area.

What should I do if I receive a disconnection notice?

Act immediately. First, call your utility provider to ask about payment arrangements or the Cold Weather Rule protections if it is winter. Next, contact the United Way by dialing 2-1-1 to find local agencies like Catholic Charities or the Salvation Army that offer emergency financial assistance. Do not wait until your service is shut off, as reconnection fees will apply.

Does Evergy offer utility assistance for Kansas residents?

Yes. Evergy offers Project DESERVE, which provides emergency assistance for the elderly (65+) and people with severe disabilities. They also have the Pay As You Save (PAYS) program, which helps you make energy-efficiency upgrades to your home with no upfront cost, allowing you to pay for them over time through the savings on your bill.

How can I apply for the Kansas Weatherization Assistance Program?

You can apply for the Weatherization Assistance Program (WAP) through local community action agencies like ECKAN or the East Central Kansas Economic Opportunity Corporation. Eligibility is generally set at 200% of the Federal Poverty Level. If approved, you receive free home audits and improvements like insulation and weather-stripping to permanently lower your energy bills.

Are there special utility protections for the elderly or disabled?

Yes. In addition to general programs like LIEAP, programs like Project DESERVE (Evergy) and HeatShare (Salvation Army) often prioritize elderly and disabled applicants. Furthermore, if you register your household as having a resident with a disability or medical need with your utility company, they may provide additional notice before any service disconnection.

Can I get help if I heat my home with propane or wood?

Yes. LIEAP benefits can be applied to various heating fuels, including propane, wood, and fuel oil, not just natural gas or electricity. When you apply, you will list your fuel vendor, and the payment will be credited to your account with them. Heat Share funds can also often be used for these alternative heating sources.

What is the income limit for Kansas utility assistance in 2025?

Income limits vary by program. For LIEAP, the limit is roughly $1,956/month for a single person and $4,019/month for a family of four (150% FPL). For the Weatherization Assistance Program and some charitable funds, the limit is higher, typically around 200% of the Federal Poverty Level, which allows more moderate-income households to qualify.

Residents of Kentucky facing high energy costs have access to a variety of relief programs. These initiatives are designed to keep essential services running during extreme weather. Whether you need heating in the winter or cooling in the summer, help is available.

Navigating this system requires understanding three main sources of aid: federal grants, state regulations, and private utility funds. This guide breaks down these options into clear, actionable steps to help you secure household stability.

Federal Energy Safety Nets: LIHEAP Explained

The Low-Income Home Energy Assistance Program (LIHEAP) is the primary source of government aid. It is funded federally and managed by the Kentucky Cabinet for Health and Family Services.

LIHEAP is a grant, not a loan, meaning you do not have to pay it back. The funds are paid directly to your fuel vendor. The program is divided into two main operational phases:

1. The Subsidy Component (November – December)

This phase is designed to be proactive. It helps residents pay for heating costs before a crisis occurs.

2. The Crisis Component (January – March)

This component activates after the New Year to assist households facing an emergency.

Summer Cooling Program

If funds remain, a Summer Cooling component may open from July to September. This program helps offset the cost of air conditioning to prevent heat-related health risks. Priority is often given to households with elderly members, young children, or individuals with disabilities.

Income Eligibility Limits (2025-2026)

To qualify for LIHEAP in the 2025-2026 season, your household income must generally be at or below these gross monthly limits:

Legal Protections: The Public Service Commission (PSC)

The Kentucky Public Service Commission (PSC) enforces rules that protect you from dangerous service terminations. These regulations provide a safety net during the coldest months.

Winter Hardship Reconnection

Between November and March, specific rights exist to keep your heat on:

Medical Certificates

If losing utility service would endanger a resident's life, you can delay disconnection.

Temperature-Based Moratoriums

Utilities are generally forbidden from disconnecting service when the weather is severe.

Utility-Specific Assistance Programs

Many utility companies in Kentucky offer their own aid programs. These are often funded by shareholders and customer donations.

Louisville Gas & Electric (LG&E) and Kentucky Utilities (KU)

Duke Energy Kentucky

Kentucky Power

Columbia Gas of Kentucky

Water and Wastewater Relief

Water bills are a separate but critical expense. Several programs specifically target water affordability.

Kentucky American Water (KAW)

Louisville Water Company & MSD

The Weatherization Assistance Program (WAP)

While LIHEAP pays bills, Weatherization lowers them permanently. This federal program upgrades your home at no cost to you.

How to Apply: A Step-by-Step Guide

Applying for these funds requires preparation. Follow these steps to maximize your success.

1. Schedule Your Appointment

2. Gather Your Documents

You will generally need the following items to complete your application:

  1. Photo ID: For the applicant and Social Security cards for all household members.
  2. Proof of Income: Pay stubs, award letters (SSI/SSDI), or unemployment records for the previous month.
  3. Utility Bills: Your most recent heating and electric bills. For Crisis aid, bring the disconnect notice.
  4. Proof of Residence: A current lease or deed.

3. Contact Local Charities

If government funds are depleted, reach out to local non-profits:

Frequently Asked Questions
What utility relief programs are currently active in Kentucky for 2024-2025?

The primary active program is the Low-Income Home Energy Assistance Program (LIHEAP), which operates seasonally (Fall Subsidy and Winter Crisis). Additionally, major utility providers like LG&E, KU, Duke Energy, and Kentucky Power offer their own assistance funds (such as WinterCare or HEART).
Status: Most programs are currently accepting applications or opening soon for the winter season.
Where to Apply: Contact your local Community Action Agency to apply for both state and utility-specific funds.

How do I apply for LIHEAP in Kentucky?

You must apply through your local Community Action Agency. Applications are typically taken in person or by phone, depending on the county.
Fall Subsidy: Enrollment runs from November 3 to December 12, 2025. This provides a one-time benefit paid directly to your vendor.
Winter Crisis: Enrollment begins January 7, 2025, and ends March 31, 2025. This component is specifically for households facing immediate disconnection or running out of fuel.

What is the income limit for Kentucky utility assistance?

For most programs, including LIHEAP and Winter Care, your household income must be at or below 150% of the Federal Poverty Guidelines.
Household of 1: Approximately $22,590 per year.
Household of 4: Approximately $46,800 per year.
Note: Some utility-specific hardship funds may have slightly different criteria, so it is always worth applying even if you are unsure.

Is the Team Kentucky "Healthy at Home" Fund still accepting applications?

No. The Team Kentucky "Healthy at Home" Eviction Relief Fund stopped accepting applications on April 1, 2025. Similarly, the Homeowner Assistance Fund (HOAF) closed on June 30, 2025.
Action Item: Do not rely on outdated links for these programs. Focus your efforts on LIHEAP and local utility hardship funds, which are currently active.

Can I get help if my utilities are about to be disconnected?

Yes. You should apply for the LIHEAP Winter Crisis Component starting January 7, 2025.
Requirement: You must present a disconnect notice (past due notice), an eviction notice for unpaid rent/utilities, or be within 4 days of running out of bulk fuel (propane, wood, coal).
Immediate Step: Call your utility company immediately to inquire about a "Certificate of Need" or a 30-day payment extension while you seek assistance.

What specific assistance does LG&E and KU offer?

LG&E and KU customers can access several unique programs:
Community Winterhelp (LG&E) / WinterCare (KU): Third-party non-profit funds that provide emergency financial assistance. You apply for these through Community Action Agencies or local ministries.
WeCare Program: A weatherization and energy education program that helps reduce monthly bills permanently for income-eligible customers.
Payment Plans: They offer flexible payment arrangements to spread out past-due balances.

How does the Kentucky Power HEART program work?

The HEART (Home Energy Assistance in Reduced Temperatures) program provides monthly credits to eligible Kentucky Power customers.
Benefit: Customers with electric heat receive $115/month (Jan–April). Non-electric heat customers receive $58/month.
THAW Program: If you don't qualify for HEART, the THAW program offers up to $175 in emergency aid on a first-come, first-served basis. Apply via your Community Action Agency.

Is there utility bill assistance for Duke Energy customers in Kentucky?

Yes. Duke Energy partners with the Northern Kentucky Community Action Commission (NKCAC) to administer the WinterCare Fund.
Benefit: A one-time payment available from November through March (or until funds run out).
Eligibility: You must meet income guidelines (typically 150% of poverty level) and have a past-due balance.

What documents do I need to bring to my appointment?

To prevent delays, bring the following to your Community Action appointment:
Proof of Income: Pay stubs or benefit letters for all household members for the previous month.
ID: Social Security cards or Green Cards for all household members.
Utility Bill: Your most recent bill or disconnect notice.
Lease: If utilities are included in your rent, bring your lease agreement.

Are there programs to help seniors or disabled residents with energy bills?

Yes. Beyond standard LIHEAP priority (often given to the elderly), there is Project Warm in Jefferson County.
Project Warm Blitz: Volunteers provide free window weatherization for seniors (60+) and disabled residents. The 2025 Blitz dates were Nov 1 & 8, but services run year-round.
Utility Protections: Most utilities have a "Third-Party Notification" service where a relative or caregiver is notified before a senior's power is disconnected.

Navigating the complex network of Louisiana Utility Relief Programs is the first step toward stabilizing your household budget against rising energy costs and severe weather challenges. For many Louisiana residents, the gap between monthly income and essential utility bills can create significant financial stress. This guide cuts through the confusion to provide a direct, actionable roadmap to federal grants, state protections, and private charitable funds designed to keep your lights on and your family safe.

Federal and State Energy Assistance Architecture

The backbone of utility aid in Louisiana consists of federally funded initiatives managed by the Louisiana Housing Corporation (LHC). These programs are not loans; they are grants that pay your utility provider directly. Understanding the specific operational seasons for these programs is vital for accessing funds before they are exhausted.

Low Income Home Energy Assistance Program (LIHEAP)

LIHEAP acts as the primary defense against energy insecurity. The program operates on a seasonal basis, targeting specific needs at different times of the year. Eligibility is generally capped at 60% of the State Median Income, meaning many working families qualify even if they exceed federal poverty lines.

Program Components and Active Seasons:

Income Eligibility Snapshots (Estimated for FY 2025-2026):

Weatherization and Structural Repair

While LIHEAP pays immediate bills, other programs fix the root causes of high energy usage.

The Community Action Agency Network

You cannot apply for federal aid directly through the state capital; you must go through your parish's designated Community Action Agency (CAA). These local hubs process applications and determine eligibility.

Finding Your Local Agency

Because funding is distributed regionally, you must apply with the agency that serves your specific parish.

The "Crisis Packet": Required Documentation

Agencies will typically reject incomplete applications immediately. You must bring a complete "Crisis Packet" to your appointment.

Ensure you have the following ready:

  1. Valid Photo ID: A driver's license or state ID for the primary applicant.
  2. Social Security Cards: Required for every member of the household, not just the applicant.
  3. Proof of Income: Pay stubs for the last four consecutive weeks. If you receive Social Security, SSI, or a pension, you must provide the current year's award letter (bank statements are often not accepted).
  4. Utility Bill: Your most recent bill. If applying for Crisis Assistance, you must present the disconnection notice.
  5. Proof of Residence: A lease agreement or deed if the address on your ID does not match your service address.

Private and Investor-Owned Utility Programs

Major utility companies operate their own charitable funds. These are often more flexible than federal grants but have lower dollar limits. They are designed to help when you have exhausted other options or are facing a temporary emergency.

Entergy: The Power to Care

Funded by shareholder matching and customer donations, this program specifically targets seniors (60+) and individuals with disabilities.

Cleco: Power of Sharing and CARE

Cleco offers both emergency aid and structural rate discounts.

SWEPCO and Atmos Energy

Water and Municipal Assistance

Water bill assistance is less common than energy aid but is available in major urban centers.

Regulatory Protections and Safety Nets

The Louisiana Public Service Commission (LPSC) enforces rules that prevent utilities from disconnecting service during extreme weather conditions. These are automatic protections, but they are temporary.

Specialized Support for Seniors and Veterans

Certain demographics have access to dedicated funding pools that general applicants do not.

For direct access to the Louisiana Housing Corporation's energy assistance portal, visit: LHC Energy Assistance. For veterans seeking specific aid information:(https://vetaffairs.la.gov/)

Frequently Asked Questions
How do I apply for LIHEAP in Louisiana for 2025?

You can apply for the Low Income Home Energy Assistance Program (LIHEAP) through the Louisiana Housing Corporation (LHC) website or by contacting your local Community Action Agency. The program offers heating assistance (Nov 15 – Mar 15) and cooling assistance (April 1 – Sept 30). Priority is given to households with seniors, disabled members, or young children.

What are the income limits for Louisiana utility assistance?

To qualify for LIHEAP in 2025, your household income typically must not exceed 60% of the State Median Income. For a single-person household, the limit is approximately $29,889 annually, while a four-person household limit is roughly $57,480. Income limits for other programs like Weatherization are generally set at 200% of the federal poverty guidelines.

Can I get emergency help if my electricity is being disconnected?

Yes. The LIHEAP Crisis Assistance component runs year-round to help households facing immediate disconnection or those already disconnected. You must present a disconnect notice. Additionally, utility providers like Entergy and Cleco offer payment extensions and deferred payment plans for qualifying customers to temporarily delay shut-offs while you secure funding.

Does Entergy Louisiana offer specific bill forgiveness programs?

Entergy offers The Power to Care, a program funded by donations that provides emergency bill payment assistance specifically for low-income seniors (60+) and disabled customers. They also provide a Senior Discount Program that waives the monthly customer charge for eligible seniors, alongside standard payment extensions and level billing options.

How does the Cleco CARE program reduce utility bills?

The Cleco Alternative Rate for Electricity (CARE) program provides a 25% discount on the fuel portion of your electric bill year-round. Eligibility is directly linked to LIHEAP; if you are approved for LIHEAP benefits through your local Community Action Agency, you are automatically enrolled in the CARE discount program.

What is the SWEPCO Neighbor to Neighbor program?

Administered by the Dollar Energy Fund, this program offers grants up to $200 for SWEPCO customers who are struggling to pay bills. To qualify, you generally must have paid at least $100 toward your account in the last 90 days (a "sincere effort of payment") and have an income at or below 150% of the federal poverty level.

Is there a program to fix my home to lower energy costs?

Yes. The Weatherization Assistance Program (WAP) provides free energy-efficiency improvements to eligible homes, such as installing insulation, sealing air leaks, and servicing HVAC systems. This program is available to renters and homeowners with incomes at or below 200% of the federal poverty level, aiming to permanently reduce utility bills.

Is federal water bill assistance (LIHWAP) still available in Louisiana?

The federal Low Income Household Water Assistance Program (LIHWAP) sunset on March 31, 2024, and is no longer accepting new applications. However, local initiatives like the Shreveport Water Assistance Program (SWAP) or aid from Catholic Charities and St. Vincent de Paul may still offer emergency water bill relief in specific parishes.

What documents do I need to apply for utility relief?

Standard documentation includes photo IDs for all adults, Social Security cards for all household members, and proof of income for the last 30 days (pay stubs, award letters). You will also need your most recent utility bill and, if applying for crisis aid, your disconnection notice or proof of a zero-income status.

Are there special utility protections for Louisiana seniors?

Yes. Beyond priority status for LIHEAP and WAP, many providers offer specific senior aid. Entergy and Cleco have senior discount programs that waive monthly customer fees. Additionally, the Louisiana Public Service Commission has rules that may delay disconnection for seniors during extreme weather events or if a medical necessity is proven.

Maine presents a unique challenge for residents trying to manage household budgets. The state relies heavily on heating oil, leaving families vulnerable to global price spikes that are often unpredictable. Additionally, Maine has some of the oldest housing stock in the country, meaning many homes lack modern insulation and lose heat rapidly.

This combination creates a significant "energy burden" for many households. To combat this, the state has developed a robust network of assistance programs. These range from immediate fuel deliveries during a crisis to long-term debt forgiveness and home weatherization.

The system is interconnected. Qualifying for one program often opens the door to others. This guide breaks down the available resources, eligibility requirements, and application processes to help you secure the support you need.

The Home Energy Assistance Program (HEAP)

The Home Energy Assistance Program (HEAP), federally known as LIHEAP, is the foundation of Maine's utility relief system. It is not designed to pay your entire heating bill for the winter. Instead, it provides a supplemental benefit to help lower your overall cost.

This benefit is available to homeowners and renters alike. It covers a wide variety of fuel types, including:

Even if heat is included in your rent, you may still qualify for a benefit that can be applied to your rental costs.

Income Eligibility Guidelines (2025-2026)

Eligibility is based on your gross household income and household size. The following monthly income limits generally apply for the current season:

Note: You may be able to deduct medical expenses to help meet these income requirements. Always check with your local agency for the most precise calculation.

How to Apply

You cannot apply for HEAP online; you generally must schedule an appointment with your local Community Action Agency (CAA). Because funding is limited and often operates on a first-come, first-served basis, it is critical to apply as early as possible.

Emergency Fuel Assistance (ECIP)

If you are facing an immediate heating crisis, HEAP offers a specialized component called the Energy Crisis Intervention Program (ECIP).

What Qualifies as a Crisis?

The Benefit: Eligible households can receive an additional benefit, historically up to $800, to resolve the emergency. This might fund an emergency fuel delivery or pay for a technician to fix your furnace.

Availability: ECIP typically runs from November 1st through April 30th. It is important to note that this program relies on federal funds. If federal allocations are delayed, ECIP may be temporarily closed even if the general HEAP program is open.

Electricity Bill Assistance

High energy costs are not limited to heating fuel. Maine offers specific programs to help with electricity bills, which are funded by ratepayers and administered by the utilities.

Low-Income Assistance Program (LIAP)

This state-wide program provides a credit directly on your electric bill.

Central Maine Power: Electricity Lifeline Program (ELP)

For customers of Central Maine Power (CMP), the ELP offers tiered credits based on income and usage.

Medical Life Support Credits

If you require electrically operated life-support equipment, such as an oxygen pump or ventilator, you may qualify for additional credits.

Breaking the Debt Cycle: Arrearage Management Programs (AMP)

If you have fallen behind on your bills, paying off the past-due balance can feel impossible. Maine’s Arrearage Management Program (AMP) offers a way out.

How AMP Works:

  1. Enrollment: You apply through your utility or CAA.
  2. Commitment: You agree to pay your current monthly bill on time and in full.
  3. Forgiveness: For every on-time payment you make, the utility forgives 1/12th of your old debt.
  4. Goal: After 12 months of on-time payments, your entire past-due balance is wiped clean.

Important Rules:

Protection from Disconnection

Maine law provides specific safeguards to ensure residents are not left in the cold, but these protections require proactive communication.

The Winter Disconnection Rule

Utilities generally cannot disconnect residential customers during the winter period without permission from the Public Utilities Commission.

Long-Term Solutions: Weatherization and Heat Pumps

The most effective way to lower your bills permanently is to use less energy. Maine offers aggressive incentives to help low-income households upgrade their homes.

Heat Pump Rebates

Efficiency Maine offers substantial rebates that can cover nearly the entire cost of installing a heat pump for qualified low-income homeowners.

Weatherization Assistance Program (WAP)

This program provides free home improvements to make your house warmer and more efficient.

Water and Sewer Assistance

While less common than energy aid, help is available for water bills.

The "Safety Net of Last Resort": General Assistance

If you have exhausted all other options and are in an emergency, your local municipality operates a General Assistance (GA) program.

Private and Charitable Resources

Community Action Agencies Directory

To apply for HEAP, ECIP, or Weatherization, you must contact the agency serving your county.

Frequently Asked Questions
What utility relief programs are currently available in Maine for 2025?

Maine residents have access to several key programs for utility assistance. The primary program is the Home Energy Assistance Program (HEAP), formerly known as LIHEAP, which helps with heating costs. Other active programs include the Low Income Assistance Program (LIAP) for electric bill credits and the Arrears Management Program (AMP) for debt forgiveness.
Status: HEAP applications for the 2025–2026 season are open as of August 2025.
Scope: These programs cover heating fuel (oil, propane, wood), electricity, and emergency crisis interventions.

What are the income guidelines for Maine HEAP in 2024–2025?

Eligibility is based on household size and gross annual income. For the 2024–2025 season, households are generally eligible if their income is at or below 60% of the State Median Income.
1-person household: Up to approximately $35,336 annually.
2-person household: Up to approximately $46,209 annually.
4-person household: Up to approximately $67,955 annually.
Note: You may deduct medical expenses to lower your countable income, so apply even if you are slightly over these limits.

How do I apply for the Arrears Management Program (AMP)?

The Arrears Management Program (AMP) helps CMP and Versant Power customers reduce past-due balances. To qualify, you must first be eligible for HEAP.
How it works: For every month you pay your current electric bill on time, the utility wipes out 1/12th of your past-due debt.
Maximum Benefit: You can have up to $500 per month (or $6,000 per year) of debt forgiven.
Application: Contact your local Community Action Agency (CAA) or apply directly through your utility provider (CMP or Versant) after securing HEAP eligibility.

Is there a water bill assistance program in Maine for late 2025?

Currently, there is no statewide direct water bill assistance program like the former Maine Water Assistance Program (LIHWAP), which closed in June 2023.
New Legislation: A bill signed in May 2025 (LD 241) allows water utilities to voluntarily create low-income rate programs, so contact your specific water district to ask about new discounts.
Alternatives: Call your town office to apply for General Assistance (GA) if you face disconnection, as they may issue a voucher for emergency water payments.

Can I get help if my heat is included in my rent?

Yes. You are eligible for HEAP benefits even if you do not pay a heating bill directly.
Benefit Structure: If heat is included in your rent, you may receive a benefit check directly to you (rather than a vendor) to help offset the heating portion of your rent.
Subsidized Housing: If you live in subsidized housing, your benefit may be lower, but you should still apply to qualify for other programs like LIAP (electricity relief).

What should I do if I am out of heating fuel and HEAP is delayed?

If you face a "no heat" emergency (less than 1/4 tank of oil or a disconnect notice), you normally qualify for the Energy Crisis Intervention Program (ECIP).
2025 Update: As of November 2025, federal funding delays have temporarily paused some ECIP openings.
Immediate Action: If ECIP is unavailable, contact your local municipal General Assistance (GA) office immediately. They are legally required to help eligible residents with life-safety emergencies, including lack of heat.

How does the Low Income Assistance Program (LIAP) lower electric bills?

LIAP provides a credit directly on your electric bill, but you do not apply for it separately.
Automatic Screening: When you apply for HEAP, you are automatically screened for LIAP.
The Benefit: If eligible, a credit is applied to your Central Maine Power (CMP) or Versant account to lower your monthly payments.
Requirement: You must be the account holder or listed on the electric bill to receive this credit.

How much money will I receive from the Maine HEAP program?

The benefit amount varies widely based on your income, household size, and fuel type.
Average Benefit: Historically, benefits range from $500 to over $1,000 per season, but this changes annually based on federal funding levels.
Payment Method: For most applicants, the funds are sent directly to your fuel dealer (e.g., oil or propane company) as a credit on your account.

Can I apply for utility relief online?

Yes, Maine has modernized its application process.
Online Portal: You can apply for HEAP online through the MaineHousing website or the portal provided by your local Community Action Agency (CAA).
In-Person/Phone: You can still schedule appointments with your local CAA (e.g., KVCAP, ACAP, The Opportunity Alliance) if you prefer assistance with the paperwork.

Will receiving utility relief affect my other benefits?

No. Receiving help through HEAP, LIAP, or AMP does not count as income and will not reduce your Social Security, SNAP (Food Stamps), or SSI benefits.
SNAP Bonus: In fact, receiving HEAP often qualifies you for the "Standard Utility Allowance," which can actually increase your monthly SNAP food benefits.

Reliable energy is a necessity for health and safety, not just a modern convenience. For many Maryland residents, volatile energy markets and economic pressures make paying utility bills a monthly struggle. To combat this "heat or eat" dilemma, Maryland has established a robust network of safety nets.

This guide provides an in-depth look at Maryland Utility Relief Programs for Fiscal Year 2026. It covers state-administered grants, legal protections against shut-offs, and charitable funds offered by utility companies. Whether you are a homeowner or a renter, understanding these resources is the first step toward long-term energy security.

The Office of Home Energy Programs (OHEP)

The core of Maryland's energy assistance is the Office of Home Energy Programs (OHEP). Situated within the Department of Human Services, OHEP manages the distribution of federal and state funds.

The state utilizes a "one-stop" application process. A single application allows you to apply for multiple grants simultaneously, reducing the need for redundant paperwork. If you receive benefits like SNAP or SSI, you may also be "categorically eligible," which streamlines the verification process significantly.

Maryland Energy Assistance Program (MEAP)

MEAP is funded by the federal Low Income Home Energy Assistance Program (LIHEAP) and focuses on heating costs.

Electric Universal Service Program (EUSP)

EUSP is funded by Maryland ratepayers and is designed specifically to make electric bills more affordable.

Arrearage Retirement Assistance (ARA)

If you have fallen behind on bills, ARA provides a "fresh start" by paying off past-due balances.

Crisis Prevention and Service Protections

Beyond financial grants, Maryland law provides regulatory shields to stop service terminations. These rules ensure that disconnecting power is a measure of last resort.

Utility Service Protection Program (USPP)

The USPP protects low-income families from turn-offs during the heating season (November 1 through March 31).

Weather-Based Termination Restrictions

Utilities are prohibited from shutting off service during extreme weather conditions to prevent health risks.

Medical Certifications

If someone in your home has a serious illness or requires life-support equipment, you have specific legal rights.

Income Eligibility for FY 2026

Eligibility for OHEP grants is based on household size and gross monthly income (before taxes). Maryland generally uses 200% of the Federal Poverty Level or 60% of the State Median Income, whichever is higher.

Estimated Monthly Income Limits (FY 2026):

Note: For households larger than 6, add roughly $917 for each additional person. These figures are estimates based on state median income data and subject to final DHS confirmation.

Required Documentation Checklist

A complete application requires specific documents. Missing a single item can delay your benefits by weeks. Ensure you have the following ready:

  1. Identity: Government-issued photo ID for the applicant (Driver’s License, Passport, etc.).
  2. Social Security: Social Security cards or verification for every household member.
  3. Residency: A current lease, deed, or property tax bill. If you rent a room, a "Landlord Agreement" form may be required.
  4. Income: Proof of gross income for the last 30 days for all household members (pay stubs, award letters, pension statements).
  5. Utility Bills: Copies of your most recent electric and heating fuel bills.

Utility-Specific and Charitable Funds

When state aid is not enough, local utilities and nonprofits offer "gap funding." Note that some special relief funds are temporary and may open or close based on funding availability.

Baltimore Gas and Electric (BGE)

Pepco and Delmarva Power

Washington Gas

Long-Term Solutions: Weatherization

Bill assistance acts as a temporary fix, but energy efficiency provides a permanent solution. Maryland offers programs to improve your home's physical structure to reduce energy waste.

By combining OHEP grants with weatherization and utility-specific funds, Maryland households can build a comprehensive strategy to maintain safe and affordable energy service throughout the year.

Frequently Asked Questions
What income limits determine eligibility for Maryland energy assistance in 2025?

Eligibility for the Office of Home Energy Programs (OHEP) is based on household size and gross monthly income (before taxes). For FY 2025 (July 1, 2024 – June 30, 2025), the maximum monthly income limits are approximately $2,510 for a 1-person household and $3,406 for a 2-person household. These figures are typically set at 200% of the Federal Poverty Level.

How can I apply for Maryland Utility Relief Programs online?

You can apply for multiple programs, including MEAP and EUSP, simultaneously through the myMDTHINK consumer portal (mymdthink.maryland.gov). You will need to create an account, complete the digital application, and upload photos or scans of required documents. Alternatively, you can mail a paper application or visit a local OHEP office or drop box.

What documents do I need to submit with my OHEP application?

To avoid processing delays, submit proof of identity (driver’s license or photo ID), proof of residence (lease, mortgage statement, or tax bill), proof of income for the last 30 days for all household members (pay stubs, Social Security letters), and copies of your most recent utility and heating fuel bills.

Will the Maryland "Legislative Energy Relief Refund" be available in 2025?

Yes. The Legislative Energy Relief Refund provides residential bill credits to offset rising costs. Established by the Maryland General Assembly, eligible residential electric customers (e.g., SMECO, BGE, Pepco) typically receive two automatic credits: one in Summer 2025 and a second in Winter 2026. No separate application is required; credits appear automatically on your bill if you meet usage and account status criteria.

Can I get help if I have a large past-due balance on my electric or gas bill?

Yes. The Arrearage Retirement Assistance grant helps pay past-due balances up to $2,000 for electric and $1,000 for gas bills. To qualify, you must have a past-due amount of at least $300. Generally, households can only receive this specific arrearage grant once every five years, though some waivers may apply for certain periods.

Does the Utility Service Protection Program (USPP) stop my service from being shut off?

The Utility Service Protection Program (USPP) protects low-income families from utility turn-offs during the heating season (November 1 through March 31). To participate, you must be eligible for MEAP and enroll in your utility company’s equal monthly budget billing plan. You must make your scheduled monthly payments to maintain this protection.

Is there a specific program to help with high water bills in Maryland?

While the federal LIHWAP program ended in 2024, local assistance exists. For example, WSSC Water offers the "Get Current" program, which may forgive a portion of past-due balances and waive late fees for eligible customers. Additionally, the Low Income Household Water Assistance Program (LIHWAP) may have local successors or non-profit equivalents depending on your county (e.g., Dollar Energy Fund).

How do I check the status of my Maryland energy assistance application?

You can check the status of your application online at myOHEPstatus.org or through the myMDTHINK portal. You will need your last name, date of birth, and social security number (or client ID) to access the record. Processing can take up to 45 days, but checking online is faster than calling the hotline.

Can renters apply for relief if utilities are included in their rent?

Yes. Renters whose heating or electric costs are included in their rent are still eligible for Maryland Energy Assistance Program (MEAP) grants. If approved, the payment may be sent to your landlord on your behalf, reducing your rent, or in some cases paid directly to you. You must provide a lease stating that you are responsible for paying a portion of the utility costs or that it is included.

What is the difference between MEAP and EUSP?

MEAP (Maryland Energy Assistance Program) specifically helps with heating costs, regardless of the fuel type (electricity, gas, oil, propane, wood). EUSP (Electric Universal Service Program) helps pay electric bills specifically. Many households apply for and receive benefits from both programs simultaneously to cover different aspects of their energy expenses.

Massachusetts residents face some of the highest energy costs in the country, but a robust network of state and federal programs exists to protect households from financial instability. These initiatives range from direct bill payments to complete debt forgiveness and free energy efficiency upgrades. The system is designed to reduce the "energy burden" for low-to-moderate-income families to a manageable percentage of their income.

Navigating these benefits requires understanding a complex mix of regulatory orders and eligibility formulas. This content breaks down the available support, including the new tiered discount rates and debt forgiveness options, ensuring you have the knowledge to access every dollar of relief available to you.

Understanding Eligibility: Income Limits and Criteria

The foundation of most utility relief in Massachusetts is the Low Income Home Energy Assistance Program, often called "Fuel Assistance." Qualifying for this program typically unlocks a wider ecosystem of benefits, including lower rates and weatherization services.

Eligibility is generally based on your household's gross annual income relative to the State Median Income (SMI). For the fiscal year 2026 (covering the winter of 2025-2026), the income limit is set at 60% of the estimated State Median Income.   

Maximum Gross Annual Income Limits (FY 2026):

If your income falls below these thresholds, you should apply immediately through your local Community Action Agency. Even if you earn slightly more, other programs like the Good Neighbor Energy Fund may still provide support.

Low Income Home Energy Assistance Program (LIHEAP)

LIHEAP provides a seasonal benefit to help pay for your primary heating source, whether that is electricity, natural gas, oil, propane, or wood. The amount of money you receive depends on your income tier, housing type, and fuel source.

The state prioritizes households with the highest energy burden. Consequently, homeowners and renters who pay for "deliverable fuels" (like oil or propane) generally receive higher benefit caps than those with utility-provided heat, as they face upfront bulk payment requirements.

Maximum Benefit Levels for FY 2025:

High Energy Cost Supplement (HECS): Households with exceptionally high heating costs may qualify for an additional supplement. If your historical heating costs exceed specific thresholds (e.g., over $1,865 for oil), you could receive an extra $120 to $200 added to your benefit.

The New Tiered Discount Rate System

A major shift in Massachusetts utility policy has transformed how discounts are applied to monthly bills. Previously, most customers received a flat percentage discount. Now, major utilities like National Grid have implemented a "tiered" system that provides deeper relief to households with the lowest incomes.

This structure ties the discount percentage directly to the Federal Poverty Level (FPL), rather than just the State Median Income. This ensures that the families struggling the most receive the most significant reduction in their distribution and supply charges.

National Grid Tiered Discounts (Effective August 2025):

Other Utility Discount Rates:

Enrollment is often automatic if you receive benefits like SNAP, SSI, or MassHealth, as utilities conduct regular computer matches with state agencies. However, if you qualify based on income but do not receive these benefits, you must apply manually by submitting your Fuel Assistance approval letter.

Eliminating Debt: Arrearage Management Programs (AMP)

If you have fallen behind on your bills, discount rates alone may not be enough. Massachusetts law mandates that investor-owned utilities offer Arrearage Management Programs (AMPs). These programs do not just rearrange your debt; they forgive it.

Participants typically receive a "budget" payment amount based on their average usage. For every on-time payment made, the utility erases a portion of the past-due balance.

Eversource "New Start" Program:

National Grid AMP:

Berkshire Gas RAMP:

Weatherization and Heating System Upgrades

Reducing energy consumption is the most effective way to lower bills permanently. The Mass Save Income Eligible Services (IES) program offers comprehensive upgrades at no cost to renters and homeowners who qualify for Fuel Assistance.

Unlike standard Mass Save programs, the income-eligible pathway covers 100% of the costs for approved work. This addresses the "capital barrier" that often prevents low-income families from investing in efficiency.

Available No-Cost Upgrades:

Heat Pump Rebates and Rates: The state is aggressively promoting the switch to electric heat pumps. Income-eligible households can receive enhanced incentives that often cover the full cost of installation. Additionally, utilities now offer specialized Heat Pump Rates that lower the distribution charge during the winter months (November 1 to April 30) to make operating these systems more affordable.

Emergency Protections and Safety Nets

When structural programs are not enough, or when a household faces a sudden crisis, specific legal protections and emergency funds serve as a final safety net.

The Winter Moratorium: Utility companies are prohibited from shutting off gas or electric service for heating between November 15 and March 15 if you have a financial hardship. While this protects you from losing heat, it does not stop the bill from growing. It is crucial to use this time to apply for AMPs or other aid.

Protected Populations:

Good Neighbor Energy Fund (GNEF): This fund helps households who earn too much to qualify for LIHEAP but still struggle to pay their bills. It typically serves those earning between 60% and 80% of the State Median Income. Grants are distributed by the Salvation Army.

Residential Assistance for Families in Transition (RAFT): RAFT is a homelessness prevention program that can provide up to $7,000 in a 12-month period. These funds can be used to pay off significant utility arrears that threaten your ability to stay in your home.

How to Apply: The Community Action Agency Network

Most of these programs are administered locally by Community Action Agencies (CAAs). There is no single central office for the entire state; you must contact the specific agency assigned to your city or town.

When you apply for LIHEAP at your local agency, you are often automatically assessed for the discount rate and weatherization services, making it a "one-stop" application process.

Key Agencies by Region:

You can find your specific designated agency by visiting the(https://www.masscap.org/agencies/).

Frequently Asked Questions
What are the specific income limits for Massachusetts Fuel Assistance (LIHEAP) in 2025?

For the 2025-2026 heating season, households are eligible if their gross annual income is at or below 60% of the State Median Income (SMI). For a household of one, this limit is approximately $49,196, and for a family of four, it is $94,608. Benefits range from $200 to $600 for primary heating, plus potential crisis supplements.

Can I get my electricity or gas bill discounted if I am low-income?

Yes. Massachusetts utility companies offer mandated discount rates (R-2/R-4). Eversource customers currently receive a flat 42% discount on electric bills and 25% on gas. National Grid recently introduced a tiered discount system (effective late 2025), offering discounts between 32% and 71% depending on your specific poverty level tier.

When does the winter shut-off moratorium begin and end for 2025-2026?

To accommodate delays in federal funding, the Massachusetts Department of Public Utilities extended the protection period. For the 2025-2026 season, utility companies cannot shut off gas or electric service for non-payment between October 27, 2025, and April 1, 2026, provided you can demonstrate financial hardship.

How does the Arrearage Management Program (AMP) forgive past-due balances?

The AMP allows eligible low-income customers to have overdue balances forgiven in exchange for on-time monthly payments. Typically, if you pay your current monthly budget amount on time, the utility company forgives 1/12th of your past-due debt each month. You can often have up to $12,000 (depending on the utility) forgiven annually.

Is the Good Neighbor Energy Fund different from LIHEAP?

Yes. The Good Neighbor Energy Fund is a "fund of last resort" run by the Salvation Army. It is specifically designed for households that are over the income limit for state/federal aid (LIHEAP) but still facing temporary financial crisis. Eligibility typically covers incomes between 60% and 80% of the State Median Income.

Can undocumented immigrants apply for utility assistance in Massachusetts?

Federal LIHEAP funds generally require at least one household member to be a U.S. citizen or "Qualified Alien" (e.g., Green Card holder). Mixed-status households can often apply through an eligible child. However, shut-off protections and private funds like the Good Neighbor Energy Fund may have more flexible requirements regarding status; always verify with your local agency.

What qualifies as a "Financial Hardship" to stop a shut-off?

You qualify for shut-off protection if you cannot pay your bill and one of the following applies: someone in the home is seriously ill (doctor's note required), there is an infant under 12 months, or all adults are age 65+. You must submit a Financial Hardship Statement to your utility company to activate this protection.

Does the Mass Save HEAT Loan cover overdue utility bills?

No. The Mass Save HEAT Loan offers 0% interest financing (up to $25,000 or $50,000) specifically for energy efficiency upgrades like installing heat pumps, insulation, or new windows. It cannot be used to pay off existing utility arrears. For arrears, you must apply for an Arrearage Management Program (AMP) or RAFT.

Can I receive fuel assistance if my heat is included in my rent?

Yes. If your heat is included in your rent, you may still qualify for LIHEAP. Instead of a direct payment to a utility company, eligible renters often receive a partial benefit payment (typically 30% of the rent up to the program limit) paid to the tenant or landlord to offset the heating portion of their rental costs.

How do I apply for the RAFT program for utility bill help?

Residential Assistance for Families in Transition (RAFT) can provide up to $7,000 per 12-month period for housing instability, which includes utility arrears. You must apply through your regional Housing Consumer Education Center (HCEC). Unlike LIHEAP, RAFT is focused on preventing homelessness and can cover utility debts that threaten your tenancy.

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