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Apply Now & Get Fast Funding!Residents of Delta County, Texas, facing high energy costs or disconnection notices can access several local and state options for electric bill assistance. The primary resource for financial aid is the Comprehensive Energy Assistance Program (CEAP), administered locally by Community Services of Northeast Texas, Inc. (CSNT). Additional support, including emergency payments and payment arrangements, may be available from local charities in Cooper and directly from your electric cooperative. These programs are designed to provide financial relief and help stabilize household energy costs for low-income families, seniors, and residents with disabilities.
For residents of Delta County, the most critical piece of information for securing utility assistance is identifying the correct local agency. Federal and state programs, including the well-known Low Income Home Energy Assistance Program (LIHEAP), are not managed directly by the federal government or the State of Texas. Instead, the Texas Department of Housing and Community Affairs (TDHCA) distributes these funds to designated local provider organizations, also known as "subrecipients," which manage the application and distribution process for specific counties.
The single, official subrecipient and administrator for all 12 counties in the Northeast Texas region, which explicitly includes Delta County, is Community Services of Northeast Texas, Inc. (CSNT). This organization is the central "funnel" for the most significant government-funded assistance. Any Delta County resident seeking help from CEAP or LIHEAP must go through CSNT. This fact is further confirmed by local electric providers, such as Farmers Electric Cooperative and Lamar County Electric Cooperative , which both refer their members in Delta County directly to CSNT for financial assistance.
Programs Administered by CSNT
CSNT manages federal and state funds to provide a support structure for low-income households. The two primary programs relevant to utility assistance are CEAP and CSBG.
How to Apply for Assistance at CSNT
The application process is formal and requires specific documentation. All individuals seeking assistance must first complete an "Application for Assistance".
Step 1: Obtain the Application Form The application is available as a PDF document that can be downloaded from the Community Services of Northeast Texas, Inc. website. The official website for CSNT is: https://www.csntexas.org/. The application form will require detailed information about every member of the household, all income sources, and the nature of the utility crisis.
Step 2: Complete the Application and Gather Documents The single most common reason for delays or denial is an incomplete application. It is essential to fill out the application completely and attach copies of all required documents (see the detailed document checklist in the next section). The agency has stated that if an application is incomplete, it will only make one attempt to contact the household for the missing documents.
Step 3: Submit the Application Delta County residents can submit their completed application packet in several ways:
CSNT Contact Information
For questions about the application or to check on the status of a submitted application, residents can contact the agency directly.
The Comprehensive Energy Assistance Program (CEAP) is the primary state-level program for utility assistance in Texas. It is not a new program but rather the state's method of integrating all federally funded LIHEAP programs to enhance efficiency and prevent duplication of services. It is designed to assist low-income households in meeting their immediate energy needs.
It is important to understand that CEAP is not a first-come, first-served entitlement. The program is specifically structured to assist households that have the highest home energy needs. This takes into account both the household's "energy burden" (the percentage of their income spent on utilities) and the presence of vulnerable individuals.
Priority for assistance is given to households containing:
Households that fall into one of these priority groups are more likely to receive assistance, especially when funds are limited.
To qualify for CEAP and related programs through CSNT, all applicants must meet specific, non-negotiable eligibility criteria based on income, residency, and citizenship. Preparing all documents in advance is the most effective way to ensure a smooth application process.
Income Guidelines
To be eligible, a household's total gross income (income before taxes) must be at or below 150% of the Federal Poverty Income Guidelines.
These income limits are updated annually by the federal government. A critical detail is that eligibility is not based on last year's tax return. Instead, it is based on the household's income received for the past 30 days immediately preceding the date of the application. This allows individuals who have recently lost a job or experienced a drop in income to qualify, even if their income from the previous year was higher.
Required Document Checklist (The "Document Stack")
An incomplete application will be rejected. Before submitting the CSNT application form, applicants must gather a complete "Document Stack" with copies of the following items.
1. Proof of Identification A current, valid, government-issued photo ID is required for all household members who are 18 years of age or older. This can include a state-issued Driver's License or ID card, a U.S. Passport, or a Military ID.
2. Proof of Citizenship or Legal Residency Because these programs are federally funded, applicants must provide proof of U.S. citizenship or qualified legal residency for every member of the household, including children. Valid documents include:
3. Social Security Cards A copy of the Social Security card is required for every household member, regardless of age.
4. Proof of Income Applicants must document all sources of gross income for all household members (18 and older) for the 30-day period right before the application date. This includes, but is not limited to:
5. Utility Bill and Disconnection Notice A copy of the current utility bill is required. If the household is facing a shut-off, the disconnection notice is the most critical document to include. Some programs also require a 12-month billing history from the electric company, which a resident can request from their provider.
6. Declaration of No Income If any adult household member (18 years or older) has zero income, they cannot simply be left off the application. That individual must fill out and sign a specific "Declaration of Income State Form" or "DIS Form" certifying that they had no income in the past 30 days.
While CEAP provides immediate financial relief for past-due bills, the state and federal government also offer a program designed to lower energy bills permanently. The Low-Income Weatherization Assistance Program (WAP) helps by making homes more energy efficient.
In Delta County, the transmission and distribution utility (TDU) is Oncor. Oncor administers its own Low-Income Weatherization Program for qualifying customers in its service territory.
This program is not a cash grant or a bill payment service. Instead, Oncor provides incentives to participating contractors who perform energy-saving home improvements at little to no cost for the resident. These improvements can include:
To qualify for Oncor's weatherization program, a household must have Oncor as its electric delivery provider and have an annual household income at or below 200% of the federal poverty guidelines. This income limit is higher than the 150% limit for CEAP, meaning some families who do not qualify for bill payment assistance may still qualify for weatherization.
How to Apply for WAP
The application process for weatherization is entirely separate from CEAP.
These programs run on an annual funding cycle, typically from February to November, and funds can be exhausted. It is important to check the Oncor website for the current program status.
For residents in Cooper and the surrounding area facing an immediate crisis, such as a same-day disconnection, local charities may be able to provide faster, more direct emergency aid.
Cooper Methodist Church and The Salvation Army
While The Salvation Army is a national organization, its assistance is administered at a hyper-local level through service units. In Delta County, this service unit is managed through a direct partnership.
The Cooper Methodist Church acts as the official Salvation Army representative for Cooper. The church maintains limited funds specifically for providing emergency rent and utility assistance to qualified households.
Because these funds are for emergencies, the documentation requirements are extremely strict and focus on proving a verifiable, short-term crisis.
How to Apply for Salvation Army Funds
Individuals seeking this emergency aid must contact the church directly and be prepared to provide extensive documentation.
Required Documentation for Emergency Aid To apply for assistance from these funds, an individual must provide all of the following seven items:
This assistance is designed to be a one-time bridge for a specific emergency, not an ongoing subsidy.
Delta Hope House
The Delta Hope House is another crucial community resource in Cooper. While its primary mission is to serve as a food pantry , it is deeply integrated with the needs of residents facing financial hardship.
A family struggling to pay an electric bill is often also facing food insecurity. Delta Hope House provides once-monthly grocery pick-ups and a Commodity Supplemental Food Program for seniors aged 60 and over.
Critically, the electric bill itself is a key to accessing these other services. To qualify for food assistance from Delta Hope House, the first requirement is providing proof of residence in Delta County, which must be the current electric bill with the client's name and address on it. This demonstrates how a single utility bill is essential for accessing the full spectrum of local aid.
Before a bill becomes a crisis, the first and most important call a resident should make is directly to their electric company. Delta County is served by member-owned electric cooperatives, not large, investor-owned utilities. This cooperative model often provides more flexibility for members experiencing financial hardship. The two primary cooperatives serving Delta County are Farmers Electric and Lamar County Electric.
Contact Your Electric Cooperative First
Residents should not wait for a disconnection notice. As soon as it becomes clear that paying a bill on time will be difficult, contact the provider's member services department.
Farmers Electric Cooperative (FEC)
Farmers Electric Cooperative (FEC) explicitly encourages members to reach out for help.
Lamar County Electric Cooperative
Lamar County Electric Cooperative also serves parts of Delta County and follows a similar model of referring members to local assistance agencies.
The consistent referrals from both major electric providers back to CSNT and The Salvation Army confirm that these are the two primary and correct channels for assistance in Delta County.
If a resident is still unsure where to begin or if their situation is complex, statewide referral services can help navigate the system.
2-1-1 Texas
This is a free, confidential, 24/7 information and referral service operated by the Texas Health and Human Services Commission. By calling 2-1-1, residents can speak with a specialist who has access to the most comprehensive database of local resources for utility assistance, food, housing, and other needs.
TDHCA Help for Texans
This is the official online database of local providers funded by the Texas Department of Housing and Community Affairs (TDHCA). This tool is the official replacement for previous state-run application portals.
When searching for assistance, residents may find outdated information pointing to programs that are no longer active. Wasting time applying for a defunct program can be disastrous during a utility crisis.
Status of the LITE-UP Discount Program
The LITE-UP Texas Discount Program is no longer active.
Many older websites still reference this program, which once offered a discount on electric bills during the summer months. However, the LITE-UP fund was depleted, and all discounts through this program ended permanently on August 31, 2016. Any website, application form , or phone number referencing the LITE-UP program is using information that is more than a decade out of date.
Status of the Texas Utility Help Website
The online application portal texasutilityhelp.com is CLOSED and is no longer accepting applications.
This website was created by the TDHCA to distribute emergency funds during the COVID-19 pandemic. That program has ended, and the portal is shut down.
The Texas Department of Housing and Community Affairs (TDHCA) now officially directs all individuals to use the "Help for Texans" portal (https://www.tdhca.texas.gov/help-for-texans) to find their local, county-level provider. For Delta County, this process confirms that Community Services of Northeast Texas (CSNT) is the correct and current channel for all state and federal utility assistance.
The main resource for residents is the Comprehensive Energy Assistance Program (CEAP), managed locally by Community Services of Northeast Texas (CSNT). This federally funded program assists low-income households with utility payments to prevent service disruptions. It prioritizes elderly individuals, residents with disabilities, and families with children under the age of six.
You must complete an application with Community Services of Northeast Texas. Delta County residents typically need to mail their completed forms and documentation to the CSNT office in Linden, Texas (P.O. Box 427). While there isn't a permanent walk-in office in Cooper, you can contact CSNT directly at (903) 756-5596 to request an application packet or check for upcoming local outreach events.
Eligibility is based on household income not exceeding 150% of the Federal Poverty Guidelines. For the 2025 program year, the maximum annual income limits are approximately:
1 Person: $23,475
2 People: $31,725
3 People: $39,975
4 People: $48,225
5 People: $56,475
Farmers Electric Cooperative (FEC), which serves many rural residents in Delta County, does not have an internal fund for direct bill payment. Instead, they officially refer members facing financial hardship to Community Services of Northeast Texas. However, FEC may offer payment extensions or deferred payment plans if you contact Member Care at (903) 455-1715 before your disconnection date.
To process your application, agencies like CSNT require specific documentation for every household member. You must be prepared to submit:
Proof of citizenship or legal residency (e.g., birth certificate, U.S. passport).
Valid government-issued photo ID for the applicant.
Proof of income for the past 30 days for all adults (check stubs, award letters).
Your most recent electric bill showing your name and address.
Yes, the Delta Hope House in Cooper, Texas, is a key local resource. They accept applications for assistance on specific days, typically Thursday mornings. You must bring proof of residence in Delta County, such as a current electric bill, and proof of income. Contact them at (903) 300-3303 to confirm their current intake hours and available funds before visiting.
The CEAP program has a "Crisis Assistance" component designed specifically for households that have received a disconnect notice or have already lost power. When applying, clearly mark your application as a crisis situation. Additionally, you should immediately call your provider, such as Farmers Electric or your Retail Electric Provider, to inform them you are seeking assistance, which may temporarily delay the disconnect.
Yes, eligible low-income residents can apply for the Weatherization Assistance Program (WAP). This program is separate from monthly bill payment aid and provides free home audits and improvements, such as sealing drafts, adding insulation, or repairing HVAC systems. This service is also administered regionally; you can inquire about it through the same CSNT contacts used for CEAP.
While there is no separate "senior-only" fund, households with members who are elderly (60+) or disabled receive priority processing for CEAP funds. Furthermore, the "Lite-Up Texas" discount program helps qualified low-income customers reduce their monthly electric rates. You can also ask your provider about "Critical Care" status if a household member relies on electrically operated life-support equipment.
Standard utility assistance is generally limited to once per program year (calendar year), specifically for the months where your energy burden is highest (heating or cooling). However, if you qualify for the crisis component due to extreme weather or life-threatening conditions, additional support may be authorized depending on the available funding at Community Services of Northeast Texas.
Finding a Denton county texas electric bill assistance program can provide critical financial relief when household budgets are strained by high energy costs. Help is available for Denton County residents through multiple channels, including state-funded programs, local community-action agencies, county-wide non-profits, and specific relief funds offered directly by an electric provider. These services are designed to help residents keep their lights on, manage immediate energy needs, and in some cases, reduce future utility bills.
The system of support is a network of different organizations, and navigating the available options is the first step toward securing support.
For residents of Denton County, the primary organization designated by the state to administer federal and state-funded utility assistance is the Texoma Council of Governments (TCOG). TCOG manages the state's largest assistance programs, which serve as the foundational support for low-income households.
What is the Comprehensive Energy Assistance Program (CEAP)?
The main program offered by TCOG is the Comprehensive Energy Assistance Program (CEAP). CEAP is funded by the federal Low Income Home Energy Assistance Program (LIHEAP) and administered by the Texas Department of Housing and Community Affairs (TDHCA).
The program's purpose is twofold: first, to assist low-income households in meeting their immediate energy needs, and second, to encourage consumers to control long-term energy costs through energy education. TCOG is the official subrecipient organization that manages and distributes these CEAP funds for all eligible residents in Denton County.
A Critical Clarification: CEAP vs. Texas Utility Help (TUH)
It is important to note that CEAP is the state's ongoing, permanent program. Residents may find outdated information referring to the Texas Utility Help (TUH) website. The state's official resource page clarifies that the temporary TUH program is now CLOSED and is no longer accepting applications.
The Texas Department of Housing and Community Affairs directs all individuals seeking utility assistance to its "Help for Texans" portal, which then identifies the designated local subrecipient for their county. For Denton County, this correct and active channel for assistance is the TCOG-administered CEAP.
CEAP Income Eligibility: Do You Qualify?
Eligibility for the CEAP program is based on a household's total gross income. To qualify, a household's income must be at or below 150% of the Federal Poverty Guidelines. These income thresholds are updated annually.
Based on the guidelines effective from January 27, the maximum annual income levels are as follows:
For families with more than eight persons, $8,250 is added for each additional person. This figure is based on the official 150% FPL calculations published by the Texas Department of Housing and Community Affairs.
How to Apply for TCOG Utility Assistance (The Process)
TCOG utilizes a waitlist system for its utility assistance program. Applications are not available to be completed online.
There are two ways for residents to obtain an application packet and be placed on the waitlist:
Completed applications must be submitted by mail or delivered in person. Applications are not accepted by fax or email.
Completed applications can be delivered to one of two locations:
For questions about the application or to check on status, residents can call (903) 893-2161 ext. 3541 or email energyapp@tcog.com.
The application process can take approximately eight weeks. It is crucial to submit a complete application, as any missing documentation will delay the process.
Document Checklist for Your TCOG Application
An application will not be processed until all required documents are received by TCOG. Applicants must gather and submit the following items:
In addition to direct bill payment assistance, TCOG also administers the Weatherization Assistance Program (WAP) for Denton County. This is a separate, free program designed to provide long-term relief rather than immediate bill payment.
Beyond Bill Pay: How WAP Reduces Your Energy Costs
The goal of WAP is to reduce the energy cost burden on low-income households by making their homes more energy efficient. This is not a renovation or cosmetic improvement program.
Trained professionals first conduct a comprehensive energy audit of the home to identify inefficiencies. Based on that audit, the program may provide a range of free services, including:
Any home that has already received weatherization services since September 30, 1994, is not eligible to be weatherized again.
Income Guidelines for WAP (A Higher Limit)
A critical feature of the Weatherization Assistance Program is its higher income eligibility limit. Even if a household's income is too high for the CEAP bill payment program, they may still be eligible for WAP.
WAP eligibility is calculated up to 200% of the Federal Poverty Guidelines. This is a significantly higher threshold than CEAP's 150% limit. For example, a family of four with an annual income of $60,000 would be over-income for CEAP (limit $48,225) but would fall under the WAP limit ($64,300).
The maximum annual income levels for WAP (at 200% FPL) are:
For families with more than eight persons, $11,000 is added for each additional person.
How to Apply for WAP in Denton County
There are two paths to apply for WAP. First, if a resident is approved for CEAP utility assistance, their specialist can provide an internal referral to the Weatherization Assistance Program.
Second, residents can apply for WAP directly. TCOG provides a separate WAP application packet. The completed application (e.g., "TCOG_2025-WAP-Appl-Complete") must be mailed to the WAP-specific address:
For questions related specifically to the WAP application, residents should call (800) 677-8264 ext. 3530.
While TCOG manages the large-scale, income-based government programs, local non-profit agencies are often the source for immediate, crisis-based assistance. These agencies are designed to help residents facing a sudden financial emergency, such as a layoff or unexpected medical bill, avoid utility disconnection.
Christian Community Action (CCA)
Christian Community Action (CCA) is a primary resource in Denton County that provides emergency financial assistance for utility payments to prevent disconnection.
CCA's service area is specific, covering residents of Denton County as well as those within the boundaries of Coppell ISD and Frisco ISD.
CCA Application Status and Process
This program is intended for emergency situations and is experiencing extremely high demand. Due to this high volume, CCA is NOT currently accepting online requests for assistance.
To request financial assistance, residents must go in person to the CCA office to schedule an appointment.
Appointments are offered on a first come, first served basis. Residents must bring all required documentation with them at the time they go to schedule the appointment, or one will not be scheduled.
Document Checklist for CCA
CCA's program is crisis-based, and its documentation requirements are different from TCOG's. Applicants must be prepared to document the specific emergency that caused their financial hardship. The required documents include:
The Salvation Army (Denton and Lewisville)
The Salvation Army offers emergency assistance programs to help families pay utility bills and rent, providing a critical safety net to prevent homelessness. Assistance is managed through local service centers.
How to Apply for Salvation Army Assistance
Residents have two main options for applying for help:
Denton and Lewisville Salvation Army Locations
City of Denton P-L-U-S One Program (Administered by Interfaith Ministries)
For residents who are customers of Denton Municipal Utilities (DMU), a special program called P-L-U-S One (Prevent Loss of Utility Service) is available. This program is funded by tax-deductible donations from other DMU customers and is designed to help families facing short-term financial emergencies.
The P-L-U-S One funds are managed and distributed by Interfaith Ministries of Denton.
Eligibility and Priority for PLUS One
This program is intended for short-term, documented crises, such as a sudden layoff, home fire, or unexpected medical expenses. Priority for assistance is given to residential households that meet one of the following criteria:
Assistance is limited. DMU customers are eligible for help a maximum of three times in a calendar year and cannot have received utility assistance within the previous 12 months.
How to Apply and Documents Needed for Interfaith
To start the screening process, residents must contact Interfaith Ministries. An appointment is required for financial assistance.
Applicants must bring all required documents to their scheduled appointment. These documents are needed to prove the short-term crisis:
A third path for help exists directly through a resident's Retail Electric Provider (REP). Many of the largest providers in Denton County offer their own private assistance funds, payment plans, and deferrals, which are separate from any state or non-profit aid.
Help for CoServ Customers (CoServ Electric)
CoServ encourages its members who need help paying their bills to contact Customer Care directly at (940) 321-7800. The company offers payment due-date extensions and its CoServ Charitable Foundation (CCF) provides funding to many of the local social service agencies (like CCA) that distribute aid.
CoServ members may also be eligible for two specific funds:
Brazos Electric Ratepayer Hardship Fund
This fund was established to offset the high energy costs incurred during Winter Storm Uri and provides bill credits to eligible CoServ members. To be eligible, a resident must be a CoServ member AND meet one of the following criteria:
Applications can be submitted at brazoshardshipfund.com.
Bill Payment Assistance for Burned Veterans
This is a specialized program for U.S. military veterans who were burned in combat. It provides bill payment assistance from May through October.
Help for TXU Energy Customers
TXU Energy's primary assistance program is TXU Energy Aid. This program helps thousands of Texas families each year.
How to Apply for TXU Energy Aid
The application process for TXU Energy Aid is unique. Customers do not apply to TXU directly. Instead, TXU partners with a network of local social service agencies that review applications and distribute the aid funds.
The only way to apply is to call 2-1-1 or visit 211texas.org. When calling, residents must ask the 2-1-1 operator for "electricity bill help" to be connected to the specific agency in their community that manages the TXU Energy Aid funds.
A special provision exists for military veterans injured in combat who are unable to regulate their body temperature; they are eligible for assistance and can get more information by calling TXU at 800-242-9113.
Help for Reliant Energy Customers
Reliant Energy offers the CARE (Community Assistance from Reliant Energy) program to help residential customers who are facing financial hardship.
Similar to TXU's program, Reliant uses partner agencies to distribute CARE funds. To apply, customers should call 2-1-1. The 2-1-1 operator can identify and connect the caller with the local agency that has available CARE funding.
Reliant also offers payment extensions and has a moratorium on disconnections for low-income seniors and critical-care customers who contact them and agree to a payment plan.
Help for Green Mountain Energy Customers
Green Mountain Energy offers several options, including bill payment assistance, payment arrangements, and levelized payments (average billing) to help manage costs.
Unlike other providers that rely on 2-1-1 for their own funds, Green Mountain customers should call the company directly at 1-866-785-4668 to discuss these options. Green Mountain also encourages customers to call 2-1-1 to find additional community assistance programs.
The Central Hub: 2-1-1 Texas
For residents who are overwhelmed, unsure where to start, or whose electric provider is not listed above, the single most important resource is 2-1-1 Texas.
This free, confidential service is run by the Texas Health and Human Services Commission and acts as the central clearinghouse for all social services in the state. State agencies , county governments , and major private utility companies all direct residents to 2-1-1.
By dialing 2-1-1 (or 877-541-7905), residents can speak with a specialist who will screen their situation and connect them to every available program—state, federal, non-profit, and private—for which they may be eligible in their specific zip code. This service is also searchable online at 211texas.org.
Denton County Government and Partner Portals
Denton County's official government website provides several resource directories for residents needing help. These include:
Help from Your Electric Utility (Oncor)
In most of Denton County, while residents receive their bill from a Retail Electric Provider (REP) like TXU or Reliant , the power lines and equipment are owned and maintained by the Transmission and Distribution Utility (TDU), which is Oncor.
Oncor does not offer direct bill payment assistance. However, it offers two important programs that can provide relief:
The Comprehensive Energy Assistance Program (CEAP) is the primary federally funded resource. It assists low-income households with electricity, gas, and propane bills. In Denton County, this program is administered effectively by the Texoma Council of Governments (TCOG) and Community Services, Inc. (CSI). These agencies pay utility companies directly on behalf of eligible applicants.
To qualify for CEAP, your household income must be at or below 150% of the Federal Poverty Guidelines. As of early 2025, the approximate annual income limits are:
1 Person: $23,475
2 People: $31,725
3 People: $39,975
4 People: $48,225
Add roughly $8,250 for each additional family member.
You must submit an application to the local provider. For Texoma Council of Governments (TCOG), you can download the 2025 application packet from their website and mail it or drop it off at their Denton office (306 N. Loop 288). Community Services, Inc. also accepts applications by appointment. Do not apply directly to the state (TDHCA); you must go through these local subrecipients.
Yes, but indirectly. CoServ utilizes its CoServ Charitable Foundation (CCF) and "Operation Roundup" funds to support local social service agencies rather than giving cash directly to customers. If you are a CoServ member in need, you should apply for assistance through partner agencies like Christian Community Action (CCA) or Interfaith Ministries of Denton, specifying that you are a CoServ member.
Yes. The "Plus One" program is funded by customer donations to help neighbors in financial hardship. To access these funds, you generally need to contact Interfaith Ministries of Denton, which administers the assistance for City of Denton Utilities customers. Additionally, the "Powerful Connections" program allows family or friends to gift payments directly to your account.
Several Denton County organizations offer crisis aid:
Interfaith Ministries of Denton: Assists with City of Denton, Atmos, and TXU bills.
Christian Community Action (CCA): Serves specific school districts (like Lewisville and Little Elm) with financial assistance.
The Salvation Army Denton Corps: Provides emergency utility assistance when funds are available.
Agencies typically require:
Photo ID for all adults in the household.
Proof of Income for the last 30 days (pay stubs, SSDI award letters, etc.).
Citizenship/Residency proof (Birth certificate or U.S. Passport).
Current Utility Bill showing the account number and service address.
Billing History (often the last 12 months) from your provider.
Yes. CEAP and most local non-profit programs are available to both homeowners and renters. As long as you are responsible for paying the electric bill directly to the provider (the bill is in your name), you are eligible to apply for assistance.
Funding is limited and often distributed on a priority basis. Priority 1 households typically include those with:
Elderly residents (age 60+).
Individuals with disabilities.
Children under the age of five.
Households with the highest energy burdens (high energy costs relative to income).
Act immediately. Call 2-1-1 Texas (select option 1) to find agencies with open funding. Contact your electricity provider to request a deferred payment plan or a short-term extension. When applying to agencies like TCOG or CCA, clearly state you have a "disconnect notice," as this may expedite your application as a crisis situation.
Facing financial hardship and worrying about an overdue light bill is an incredibly stressful experience. For residents searching for a DeWitt county texas electric bill assistance program, it can be difficult to know where to start. Help is available, but the right path often depends on your specific electric provider and your household situation.
There are multiple avenues for support, including federally-funded state programs, local community action agencies, and special payment options offered directly by DeWitt County's utility companies. These resources are designed to help low-income households, seniors, and families with young children meet their immediate energy needs, prevent disconnection, and find stability.
For the majority of residents in DeWitt County, the most important resource is the Community Action Committee of Victoria (CACV), which also operates as Crossroads Community Action. This organization is the designated local "subrecipient" for the area. This means it is the official agency responsible for managing and processing applications for major state and federal utility assistance programs on behalf of residents in DeWitt, Victoria, Aransas, Calhoun, Goliad, Gonzales, Jackson, Lavaca, and Refugio counties.
Instead of navigating complex state-level websites, your first and most effective step is to contact this local office directly. Their staff are trained to assess your specific situation, determine which programs you qualify for, and guide you through the application process.
Contact Information
Here is the direct contact information for the agency that serves DeWitt County:
This office is your entry point for the primary government relief programs, such as the Comprehensive Energy Assistance Program (CEAP).
The main DeWitt county texas electric bill assistance program administered by the Community Action Committee of Victoria is the Comprehensive Energy Assistance Program (CEAP). CEAP is the Texas-level program funded by the federal Low-Income Home Energy Assistance Program (LIHEAP).
The purpose of CEAP is twofold: first, to assist low-income households in meeting their immediate energy needs and preventing disconnection. Second, it aims to help families and individuals control their energy costs for the long term through services like energy education and budget counseling.
This is not just a one-time payment. It is a holistic program that may also provide services such as needs assessment, budget counseling related to energy bills, and in some crisis situations, the repair of heating or cooling units or the purchase of portable units. The goal is to move households toward greater financial stability and self-sufficiency.
To apply for CEAP, you must contact the Community Action Committee of Victoria, as they manage the application intake, eligibility determination, and distribution of these funds for DeWitt County residents.
Eligibility for CEAP is primarily based on your household's income and specific needs. The program is designed to serve the most vulnerable members of the community.
Income Requirements
To receive utility assistance through CEAP, your household's gross yearly income must be at or below 150% of the current U.S. Federal Poverty Guidelines.
The income limits are based on the number of people living in your home. While these figures are updated periodically by the federal government, the 150% guideline typically means the following annual income levels:
For larger households, the income limit increases for each additional person. The application agency will count the gross income (before taxes) from all household members for the 30-day period before you apply to determine eligibility.
Priority Groups
Funding for these programs can be limited. Because of this, CEAP assigns priority to households that are considered "vulnerable".
Even if you meet the income requirements, these households are typically assisted first, especially during periods of high demand or extreme weather.
Priority is given to households with:
Households facing an immediate energy crisis, such as a disconnection notice from their utility provider, are also given high priority. It is very important to let the agency know if you have received a disconnect notice.
When you contact the Community Action Committee of Victoria, the application process can be lengthy, sometimes taking time to process. To make the process as smooth as possible, you should gather all required documentation beforehand.
Incomplete applications will not be processed, so it is critical to have all your paperwork in order. You will likely need the following items for every person living in your household:
Having these documents ready when you apply can significantly speed up the review process.
You may find references online to the statewide portal, TexasUtilityHelp.com. It is important to know that this program is no longer accepting applications.
This statewide portal was a temporary program funded by federal LIHEAP and LIHWAP allocations to handle the high volume of need. Those funds have been exhausted, and the portal is closed.
This does not mean that utility assistance is gone. The regular federal LIHEAP funds (which power the CEAP program) continue to be available. The correct way to access these funds is now, as it was before the temporary portal existed, through the state's network of local subrecipient organizations.
For DeWitt County, this remains the Community Action Committee of Victoria.
If you are unsure who serves your county or need to find help for someone in a different part of Texas, you can use the official "Help for Texans" search tool on the Texas Department of Housing and Community Affairs (TDHCA) website: https://www.tdhca.texas.gov/help-for-texans.
You can also dial 2-1-1 for a direct referral.
The path to assistance in DeWitt County can also depend on which company provides your electricity. The county is served by a mix of electric cooperatives, a municipal utility, and a deregulated delivery company. Your options may differ based on your provider.
For Guadalupe Valley Electric Cooperative (GVEC) Customers
GVEC is a major electric cooperative serving DeWitt County, including areas in and around Cuero. GVEC offers a specific charitable program for its members called Power Up.
This program is funded by the generosity of other GVEC members who voluntarily "round up" their monthly electric bills to the next dollar. The extra pennies are collected and placed into a fund.
While most of these funds go to community grants, fifteen percent of all Power Up donations are set aside for bill-pay assistance to help low-income and elderly GVEC members.
Here is the critical step for GVEC members: To apply for this Power Up bill-pay assistance, GVEC directly refers its members to the same local agency: the Community Action Committee of Victoria.
This simplifies your journey. When you call CACV at 361-578-2989 , you should mention that you are a GVEC member. This allows the agency to screen you for both the state/federal CEAP program and GVEC's own Power Up assistance fund at the same time.
For general questions about your bill or service, you can also contact the GVEC Cuero office at 361-275-2334.
For Karnes Electric Cooperative (KEC) Customers
Karnes Electric Cooperative (KEC) also serves parts of DeWitt County. KEC provides clear, direct instructions for members who are struggling to pay their bill.
Your first step as a KEC member is to call a Member Service Representative at 1-888-807-3952.
You should call this number to discuss your situation, make payment arrangements, and find out what your options are. KEC's service territory spans multiple counties, and they partner with different local assistance agencies.
By calling KEC directly, their representative can look at your specific service address and give you a definitive referral to the correct community action agency for your location, whether that is CACV or another group like the Community Council of South Central Texas (CCSCT).
Do not guess which agency to call. Start by calling KEC at 1-888-807-3952 to prevent delays and get the right information for your specific address.
For City of Cuero Utility Customers
If you live within the city limits of Cuero, your electricity is likely provided by the City of Cuero Electric Department, which is a municipally-owned utility. This means you have different, more direct options available.
The City of Cuero offers in-house programs to help residents avoid disconnection. You should contact the Utility Customer Service department immediately to ask about these options.
The city also provides specific forms for vulnerable residents, including an "Elderly Penalty Delay Request" and a "City of Cuero Critical Care Application" for households that require electricity for medical equipment.
Your action plan as a City of Cuero customer is twofold:
For AEP Texas Customers
This is a critical distinction for many DeWitt County residents. AEP Texas is an energy delivery company (also called a Transmission and Distribution Service Provider, or TDSP), not a Retail Electric Provider (REP).
AEP owns and maintains the poles, wires, and meters in its service area , which includes over 2,100 customers in DeWitt County.
However, AEP Texas does not bill you, handle payments, or process disconnections.
If you are in AEP's service territory, you are in a deregulated area. This means you chose your Retail Electric Provider (REP)—the company that sends you your monthly bill (such as Reliant, TXU Energy, 4Change Energy, BKV Energy, etc.).
You must contact your REP for all billing issues, including payment arrangements.
After contacting your REP for a payment plan, you should also call the Community Action Committee of Victoria (361-578-2989) to apply for CEAP, which can provide funds to help pay the bills from your REP.
If you do not qualify for CEAP, are waiting for your application to be processed, or need help beyond what these programs can offer, there is a local safety net of charitable organizations.
2-1-1 Texas: Your First Call for Referrals
The single most valuable resource for finding emergency help is 2-1-1 Texas. This is a free, confidential, 24/7 information and referral service operated by the Texas Health and Human Services Commission.
When you call, you are connected to a specialist who has access to a comprehensive database of local services in DeWitt County. They often have the most up-to-date information on which small, local charities or churches have received new grants or have funds available right now for utility assistance.
https://www.211texas.org.The Salvation Army
The Salvation Army is a well-known national organization with a strong local presence, dedicated to providing emergency assistance to prevent homelessness. This often includes offering financial aid for past-due rent and utility bills. Their programs are designed to help families and individuals weather a financial crisis. You should contact the local Salvation Army unit serving DeWitt County to discuss your needs and see what resources are currently available.
Local Churches and Ministerial Alliances
Local, faith-based organizations are a cornerstone of the community safety net in DeWitt County.
The primary resource is the Comprehensive Energy Assistance Program (CEAP), administered locally by the Community Action Committee of Victoria, Texas (CACVT). This federally funded program helps low-income households in DeWitt County pay their immediate electric bills and offers energy education to reduce future costs.
You can apply directly through the CACVT. For DeWitt County residents, there is a local office often referred to as Neighborhood Service, located at 118 W. Main Street, Cuero, TX 77954. You can also contact their main office at (361) 578-2989 to request an application or schedule an appointment.
To qualify for CEAP and most local utility aid, your household income must not exceed 150% of the Federal Poverty Guidelines. For example, as of 2025, a family of four must earn less than approximately $46,800 annually. These limits are subject to change, so always verify with the intake caseworker.
Yes, the Salvation Army often provides emergency financial assistance for utilities when funds are available. While there isn't a large dedicated center in Cuero, they often coordinate through local partners or the Service Extension Unit. Residents should contact 2-1-1 Texas or the regional Salvation Army office to find the nearest active representative for DeWitt County.
Yes, CEAP has a Crisis Component specifically for households that have already lost power or received a disconnection notice. When applying, clearly state that you have a "disconnect notice" to potentially expedite your application. You must provide the disconnection notice along with your standard application documents.
Standard required documentation includes:
Photo ID for the primary applicant (Driver’s License or State ID).
Proof of income for all household members over 18 (past 30 days of pay stubs, SSDI letters, etc.).
Current electric bill showing your name, service address, and account number.
Social Security cards for all household members.
Yes. Funding is limited, so the program prioritizes vulnerable households. This includes residents who are elderly (60+), disabled, or families with children aged 5 and under. Households with high energy burdens (spending a large percentage of income on energy) are also given priority processing.
CAMAL House primarily focuses on food insecurity but is a vital local resource hub. While they may not directly pay large electric bills, they can often provide referrals to smaller local charities, church ministerial alliances, or one-time emergency funds in Cuero, Yorktown, and Yoakum.
CEAP assistance is typically limited to once per program year (usually January to December). However, if you are facing a life-threatening energy crisis or extreme weather event, you may be eligible for additional emergency aid. Always ask your caseworker about "crisis assistance" limits if you remain in financial distress.
While CEAP prioritizes these groups, Lite-Up Texas (if active) and Texas Utility Help are additional statewide options. Furthermore, disabled veterans should contact the DeWitt County Veterans Service Officer in Cuero, as they may have access to distinct emergency relief funds unavailable to the general public.
Residents of Dickens County, Texas, facing high energy costs or struggling to pay electric bills have specific, local options for financial help. The primary resource for the Dickens county texas electric bill assistance program is a federal and state-funded initiative administered by a designated local agency.
This agency is the South Plains Community Action Association (SPCAA), which provides direct support to residents in the area, including the town of Spur. Help is available for immediate energy needs, disconnection notices, and long-term cost-saving solutions.
The main government-funded programs for energy assistance in Texas are the Comprehensive Energy Assistance Program (CEAP) and the Low Income Home Energy Assistance Program (LIHEAP), which provides the federal funding. These programs are administered statewide by the Texas Department of Housing and Community Affairs (TDHCA).
To manage these funds, TDHCA contracts with local organizations, known as "subrecipients," to deliver these services in all 254 counties. For residents of Dickens County, the designated subrecipient organization is the South Plains Community Action Association (SPCAA). This is the official agency you must contact to apply for state and federal utility assistance.
The SPCAA Dickens County Center
SPCAA operates a local community service center in Dickens County. This is the physical office residents should contact to apply for help.
To apply for assistance, residents should call this number to schedule an appointment.
The Comprehensive Energy Assistance Program (CEAP)
CEAP is the name of the primary utility assistance program administered by SPCAA. It is designed to assist low-income households, with a special priority for the elderly, disabled, and families with young children.
The program has two goals: first, to meet the immediate energy needs of families in crisis , and second, to encourage long-term self-sufficiency through services like energy education and budget counseling.
More information on the program is available from the state administrator, the Texas Department of Housing and Community Affairs (TDHCA): https://www.tdhca.texas.gov/comprehensive-energy-assistance-program-ceap.
How CEAP Provides Support: Crisis and Utility Help
CEAP assistance is delivered in two distinct ways, depending on the household's situation.
Eligibility for CEAP is primarily based on a household's income, but it can also be determined by enrollment in other federal benefit programs.
Income Eligibility Guidelines
To qualify based on income, a household's total income must be at or below 150% of the Federal Poverty Income Guidelines.
This is calculated using the gross income (before taxes and other deductions) of all household members aged 18 and older. The agency will look at all income from the 30-day period right before the date of your application.
The income limits are:
Automatic (Categorical) Eligibility
In addition to the income guidelines, households may be "categorically eligible" for CEAP benefits. This means that if at least one person in the household receives assistance from one of the following programs, the household may automatically qualify for CEAP:
Priority for Vulnerable Households
While all qualifying low-income households can apply, program administrators give priority assistance to those with the highest energy burden or those who are most vulnerable. This includes households that contain:
The application process requires scheduling an appointment and gathering a specific set of documents to verify your eligibility. Arriving at your appointment with all the correct paperwork is the most important step to receiving help quickly.
Step 1: Schedule Your Appointment
The first step is to contact the South Plains Community Action Association to get an appointment.
Step 2: Gather Your Required Documents
You must bring specific documents for all household members. Having this checklist prepared before your appointment is essential.
If you do not qualify for CEAP or if program funds are temporarily unavailable, other resources may be available from your electric provider or local charities.
South Plains Electric Cooperative (SPEC) Member Support
Dickens County, including the city of Spur, is served by the South Plains Electric Cooperative (SPEC). As a member of an electric cooperative, your first step should be to contact SPEC directly.
For more information on cooperative programs, visit the SPEC website: https://spec.coop/.
Local Charitable Assistance (Lubbock Regional Hubs)
For residents of rural areas like Dickens County, many major charitable services are centralized in the regional hub of Lubbock. These organizations provide emergency assistance to residents in Dickens and all surrounding counties.
While CEAP addresses the immediate bill, a second program offered by the same agency provides a free, long-term solution to high energy costs. If you are applying for CEAP, you should also ask about the Weatherization Assistance Program (WAP).
What is WAP?
WAP is a program designed to increase the energy efficiency of homes for low-income households, which permanently lowers utility bills. This program is also administered by the South Plains Community Action Association (SPCAA) and is funded by the Department of Energy (DOE) and LIHEAP. All services and home improvements are provided at no cost to the participant.
Free Home Improvements Available Through WAP
After a whole-house energy assessment, WAP can provide free home improvements. These services may include:
WAP Eligibility and Application
WAP has requirements that are different from CEAP, which is a critical detail.
You can learn more about the SPCAA programs at their website: https://www.spcaa.org/community-services-energy-utility-assistance.
If you do not qualify for CEAP, if local program funds have been exhausted, or if you are facing multiple challenges such as food or housing insecurity, the 2-1-1 Texas helpline is your central point of contact.
A Free, Confidential Helpline
2-1-1 Texas is a free, confidential, 24/7 information and referral helpline operated by the Texas Health and Human Services Commission.
Trained specialists can listen to your needs and connect you to a wide range of resources in your area , including:
You can reach them in two primary ways:
The primary resource is the Comprehensive Energy Assistance Program (CEAP), administered locally by the South Plains Community Action Association (SPCAA). This federally funded initiative helps low-income households in Dickens County pay for electricity, gas, and propane. It prioritizes elderly, disabled, and households with young children to ensure their utilities remain connected.
Eligibility is based on household income, which must not exceed 150% of the Federal Poverty Guidelines. Applicants must be residents of Dickens County and provide proof of U.S. citizenship or legal residency. Priority is often given to vulnerable households, such as those with seniors (60+), individuals with disabilities, or children under the age of six.
You must contact the SPCAA Dickens County Center directly to schedule an appointment or request an application. The office is located at 500 Burlington Ave, Spur, TX 79370. You can reach them by phone at (806) 523-1317. It is recommended to call first to verify current office hours and funding availability.
Applicants typically need to submit proof of income for the last 30 days for all household members over 18, valid photo identification, and Social Security cards for every household member. You must also provide a current utility bill and a 12-month billing history from your electricity provider to demonstrate energy usage and need.
Yes, the CEAP includes a Crisis Component specifically designed for households facing immediate disconnection or extreme weather hazards. If you have received a disconnect notice, inform the SPCAA staff immediately when you apply. This component can provide faster financial relief to prevent service interruption or restore power in critical situations.
Yes, the Weatherization Assistance Program (WAP) is available through the SPCAA. This program helps reduce energy costs permanently by installing energy-efficiency upgrades like insulation, weather-stripping, and window repairs at no cost to the homeowner. Eligibility for WAP generally requires an income at or below 200% of the Federal Poverty Guidelines.
Many retail electric providers, such as TXU Energy and Reliant, offer their own bill payment assistance programs (like TXU Energy Aid) for customers in financial distress. You should call your specific electricity provider’s customer service line to inquire about deferred payment plans, bill extensions, or internal hardship grants available to Dickens County residents.
Under standard CEAP guidelines, eligible households usually receive assistance once per program year, although the specific amount depends on your household's energy consumption and income level. "Crisis" assistance may be available separately if you face a life-threatening energy emergency. Always verify specific frequency limits with the SPCAA caseworker during your application.
If you are ineligible for CEAP, dial 2-1-1 or visit 211texas.org to find local non-profits and charities. Religious organizations, such as the Salvation Army or local churches in Spur and surrounding areas, occasionally have emergency benevolence funds to help residents with temporary financial hardships, including utility payments.
Processing times vary based on funding and application volume, but it generally takes two to four weeks after submitting a complete application. In crisis situations involving a disconnect notice, the agency aims to expedite the process. To avoid delays, ensure you bring all required documentation (income, ID, billing history) to your initial appointment.
Facing a high electric bill or a disconnection notice in Dimmit County, Texas, can be overwhelming, but financial help is available. A primary source of support is the Dimmit county texas electric bill assistance program, which is chiefly administered through the state's Comprehensive Energy Assistance Program (CEAP). This program, along with direct support from specific electric providers and local community agencies, can provide the relief needed. This information provides a clear, step-by-step path to finding all available financial aid for utility bills, from immediate provider relief to state and local programs.
Before applying for any state or local program, the very first step is to contact the utility provider directly. Do not wait until service is disconnected. Utility providers are often required by the Public Utility Commission of Texas to offer payment options and can be the fastest path to a temporary solution.
Many providers will work to set up a plan, which can prevent a shutoff and provide time to apply for long-term assistance. This is not an admission of failure; it is a necessary first step to unlock formal assistance options.
The specific assistance available depends on the company that sends the bill. Dimmit County is served by several providers, including AEP Texas, Medina Electric Cooperative, and Rio Grande Electric Cooperative. Identify the provider on the bill and see the specific options below.
AEP Texas Customer Support
AEP Texas customers have several options available directly from the company. The customer service line is a key resource for accessing these plans. Contact AEP Texas at 877-373-4858 to discuss the following:
Medina Electric Cooperative Members
Medina Electric Cooperative directs its members experiencing financial hardship to local community assistance programs rather than housing the programs internally.
Rio Grande Electric Cooperative (Carrizo Springs)
Rio Grande Electric Cooperative (RGEC), which has an office in Carrizo Springs , offers a Deferred Payment Plan to its members.
The main source of significant financial help for utilities in Texas is the Comprehensive Energy Assistance Program (CEAP). This is the program most agencies and providers will help residents apply for.
CEAP Income Eligibility Requirements
To qualify for CEAP, a household's gross income must be at or below 150% of the Federal Poverty Income Guidelines.
Income is calculated based on the gross income (before taxes) for all household members 18 years and older for the past 30 days. This "30-day" rule is important; a recent job loss may mean a household now qualifies, even if its income was higher earlier in the year.
This includes income from sources such as:
Based on recent guidelines , the 150% income limits are:
Priority Households: While all qualifying households can receive aid, CEAP assigns priority to those with the least income and greatest energy costs. Priority is also given to households containing:
This is the most critical step. CEAP is administered by local non-profit organizations called subrecipients. In Dimmit County, program information points to a few different agencies. Due to the rural nature of services, it is highly recommended to call first.
Option 1 (Primary): Community Council of South Central Texas (CCSCT)
The Community Council of South Central Texas (CCSCT) is the designated CEAP administrator for a large service area that explicitly includes Dimmit County.
Option 2: Community Services Agency of South Texas (CSA of STX)
The Community Services Agency of South Texas (CSA of STX) is another local agency that provides services, including CEAP funds, to Dimmit County. This agency is listed as a resource by major utility companies.
Option 3: Medina Electric Cooperative Referral Number
Medina Electric Cooperative provides a third contact number for "Community Councils" in Dimmit County.
Documents Needed for Your CEAP Application
To apply for CEAP, extensive documentation is required. An application will not be processed until all required documents are submitted. Gathering these items before an appointment will speed up the process.
If CEAP is not an option, or if more help is needed, other local organizations may offer emergency assistance.
Catholic Charities Diocese of Laredo
Catholic Charities Diocese of Laredo (CCDOL) serves Dimmit County and offers an Emergency Assistance program that can help with utility payments.
The Salvation Army (Laredo Corps)
The Salvation Army provides emergency assistance, including help with utility bills. The nearest major office is the Laredo Corps.
Local Churches and Benevolence Funds
Many local churches in Dimmit County and the surrounding area maintain benevolence funds to help residents in crisis. If an individual is a member of a local church, or even if not, it is worth contacting them to see if they have any discretionary funds or programs available for utility assistance.
The primary administrator for government-funded energy aid in Dimmit County is the Community Council of South Central Texas (CCSCT). They manage the Comprehensive Energy Assistance Program (CEAP), which uses federal funds to help low-income households pay their electricity, gas, or propane bills. You may also find help through the Texas Utility Help statewide program or specific member-assistance funds if you are a customer of Medina Electric Cooperative.
To qualify for the Dimmit County Texas electric bill assistance program, your household income typically must not exceed 150% of the Federal Poverty Guidelines. For example, as of 2025, a family of four generally qualifies with an annual income under roughly $46,800 (figures may vary slightly by year). Priority is often given to households with elderly residents, individuals with disabilities, or children under the age of five.
Yes, the CCSCT has a physical presence in Dimmit County. The office is located at 307 W Nopal St., Carrizo Springs, TX 78834. However, staffing hours can vary, and they sometimes refer callers to the Zavala County office for scheduling. It is highly recommended to call (830) 876-1212 or (830) 854-2110 to confirm availability before visiting.
Yes. Medina Electric Cooperative (MEC) accepts pledges from the CCSCT Comprehensive Energy Assistance Program. Additionally, MEC has its own internal resources, such as deferred payment plans for members facing extreme weather emergencies or financial hardship. If you are an MEC member, you should contact their member services directly to ask about the "Concern for Community" program or other member-funded aid options.
If you are served by AEP Texas Central (common in Carrizo Springs) rather than a cooperative, you live in a deregulated area. This means you can choose your retail electric provider (REP). You still qualify for the CCSCT assistance regardless of which company bills you (e.g., Reliant, TXU, Green Mountain). However, in these areas, you also have the option to shop for cheaper rates on PowerToChoose.org to lower future bills, which is a preventive strategy not available to co-op members.
When applying for the Dimmit County Texas electric bill assistance program, you must provide proof of income for all household members for the past 30 days (pay stubs, award letters). You will also need a valid government-issued ID, proof of U.S. citizenship or legal residency, and your most recent electric bill (and gas/propane bill if applicable). If you have a disconnection notice, include that to expedite your "crisis" status.
Processing times vary based on funding availability and demand. In non-emergency situations, it can take 4 to 8 weeks to receive a benefit determination. However, if you are in a "crisis" situation—meaning you have already lost power or have a disconnection notice—the CCSCT aims to process applications much faster, often within 48 hours of receiving a complete application, to prevent or restore service.
Renters are fully eligible for the Dimmit County Texas electric bill assistance program. You do not need to own your home to qualify. As long as you are responsible for paying the electricity bill and it is in your name (or you can prove you pay the landlord for it), you can receive aid. If your utilities are included in your rent, you may still qualify if you can demonstrate a specific energy burden.
Yes, the CCSCT offers an online application portal. You can visit the CCSCT website and navigate to the "Utility Assistance" section to download the application or submit documents electronically. This is often faster than mailing your application. Ensure you have digital copies (photos or scans) of all your required documents ready to upload before you begin the process to avoid delays.
If you do not qualify for the primary Dimmit County Texas electric bill assistance program, call 2-1-1 Texas (dial 2-1-1) to find other local non-profits. The Salvation Army often has emergency funds for utilities. Additionally, if you are over 60, contact the Alamo Area Council of Governments (AACOG), which may have separate resources for seniors. Always ask your electric provider about "deferred payment plans" to keep your power on while you seek funding.
Residents facing difficulty paying their Caldwell County Texas electric bill assistance program options can find relief through several key local and state resources. When disconnection looms or utility costs become unmanageable, knowing where to turn is critical. Help is available through community agencies , specific utility provider programs , and charitable organizations dedicated to supporting Caldwell County residents. This information provides a direct path to understanding eligibility, gathering necessary documents, and applying for financial aid for energy needs.
The most critical resource for Caldwell County residents seeking utility assistance is Community Action, Inc. of Central Texas. This agency is the state-designated "subrecipient" organization responsible for administering federal and state utility assistance funds provided by the Texas Department of Housing and Community Affairs (TDHCA).
Because this agency serves a multi-county region—specifically Hays, Caldwell, and Blanco counties—it is the central hub for the most significant financial assistance programs. Nearly all paths for state-funded utility help, including referrals from utility providers, lead directly to this organization. Residents of Lockhart, Luling, and other parts of Caldwell County must apply through this agency to access the primary government-funded programs.
What is the Comprehensive Energy Assistance Program (CEAP)?
The main program offered by Community Action Inc. is the Comprehensive Energy Assistance Program (CEAP). This is the primary program for energy assistance in the state.
It is important to understand the terminology: CEAP is the name of the Texas program, but it is funded by the federal Low Income Home Energy Assistance Program (LIHEAP). When residents seek help, they are applying for CEAP.
The goal of CEAP is to assist low-income households in meeting their immediate energy needs, preventing disconnection, and encouraging long-term energy cost control.
Services provided under CEAP include:
Who is Eligible for CEAP in Caldwell County?
Eligibility for CEAP is based on several factors, with a focus on serving the most vulnerable households.
Priority is also given to households with high energy use or a "high energy burden," meaning a large portion of the household income is spent on utility bills.
How to Apply for Assistance (The Process)
A completed application with all required documentation is mandatory to receive assistance. Community Action, Inc. provides three distinct methods for submission.
https://www.communityaction.com/utilityassistance.Required Documents for Your CEAP Application
Applications will not be processed until all required documentation is submitted. Gathering these items before starting the application is essential.
Local Caldwell County Contacts for Assistance
While the main administrative office is in San Marcos, Community Action, Inc. maintains local case managers and offices within Caldwell County for residents.
The Lockhart office address at 901 Bois D'Arc is notable because it is the same location as the Caldwell County Christian Ministries. This shared location allows residents in crisis to visit a single building to apply for utility assistance from Community Action and also receive food pantry services from the Christian Ministries, streamlining the process of receiving help.
Before or in addition to seeking state assistance, residents should contact their electric utility provider directly. The two primary providers in the area, Bluebonnet Electric Cooperative and the City of Lockhart, have programs to help customers.
For Bluebonnet Electric Cooperative Customers
Bluebonnet Electric Cooperative provides several options for members who are struggling to pay their bills.
Payment Extensions
The most immediate form of help is a payment extension, which allows a member to defer a payment to avoid disconnection. An extension can be requested in two ways:
Levelized Billing: The Steady Pay Program
For members who face challenges due to fluctuating bill amounts, the Steady Pay program offers a long-term solution. This is not a discount or financial aid, but a billing option that makes payments predictable.
Referrals to Local Agencies
Bluebonnet Electric Cooperative does not manage its own financial assistance fund. Instead, it actively works with and refers members to the official local agencies.
Their official referral list for Caldwell County residents confirms the key resources available, directing members to:
All assistance options and referral links are listed on the Bluebonnet website at https://www.bluebonnet.coop/assistance.
For City of Lockhart Utility Customers
Residents who receive their electricity directly from the City of Lockhart have a specific program available to them, as well as direct access to the city's billing department.
The Good Neighbor Utility Program
The City of Lockhart sponsors the Good Neighbor Utility Program, a fund designed to assist eligible customers who are having difficulty paying their utility bills. This fund is supported entirely by voluntary, tax-deductible contributions from other City of Lockhart customers.
How to Apply to the Good Neighbor Program
This is a critical point of information: The City of Lockhart does not accept or process applications for this fund. The program is "administered by Community Action, Inc., of Central Texas on the City's behalf".
Therefore, a City of Lockhart utility customer applies for the Good Neighbor Program using the exact same application and process at Community Action, Inc. as they would for CEAP. The city's own website directs residents to the Community Action application portal. This single application streamlines the process, allowing Community Action to determine a resident's eligibility for all available funds (CEAP, Good Neighbor, etc.) at once.
Direct Utility Billing Contact
For all other billing questions, including payment arrangements, new service, or disconnection, residents should contact the City of Lockhart Utility Billing/Customer Service Department directly.
Note: The city previously offered an "Emergency Utility Relief Grant" program related to the COVID-19 pandemic. This program was funded by the CARES Act and expired in December 2020; it is no longer active.
If a household is ineligible for CEAP—perhaps due to income limits—or needs help more quickly than a government application can be processed, local charitable organizations provide a crucial secondary safety net.
Society of St. Vincent de Paul
The Society of St. Vincent de Paul is a faith-based organization that provides direct, person-to-person support to individuals and families in crisis. Their services include financial assistance for rent, utilities, food, and medicine.
The Process (What to Expect)
The society's method is unique. When a person requests help, two trained volunteers, known as Vincentians, will typically schedule and conduct a home visit. This is not an inspection; it is a confidential and compassionate meeting to listen to the family's challenges, understand their needs, and respect their dignity.
Local Caldwell County Contacts
Assistance is provided through local church "conferences."
The Salvation Army
The Salvation Army offers emergency assistance programs to help families with basic needs, including utility bills, to prevent homelessness and keep the power on.
Caldwell County Service Unit
The organization maintains a specific service unit dedicated to residents of Caldwell County.
How to Apply
In recent years, The Salvation Army has centralized its application process for financial assistance. Rather than visiting a local office, residents are directed to a confidential online portal.
https://sahelp.org/.Beyond the general-purpose programs, Caldwell County has specific, high-value resources dedicated to assisting veterans and seniors.
Help for Veterans: Caldwell Vets First
Caldwell County offers a powerful, locally-administered program specifically for its veteran population. "Caldwell Vets First" is not a charity; it is a county-run grant program.
Program Details
The program was established using grant funds from the Texas Veterans Commission (TVC) Fund for Veterans' Assistance. This includes a $100,000 grant for General Assistance.
Services
The general assistance grant provides temporary, emergency financial assistance to veterans and their families to help pay for essential expenses, which explicitly includes utilities and housing costs.
Eligibility
Applicants must be veterans or their surviving spouses.
How to Apply (Direct Contact)
To apply, veterans or their families should contact the Caldwell County Veterans Service Office directly.
Help for Seniors: Area Agency on Aging
For older residents, the Capital Area Council on Aging (AAACAP) serves as the "Area Agency on Aging" for the 10-county region, which includes Caldwell County.
Services
It is important to understand that AAACAP is primarily an "Information, Referral, and Assistance" hub. It is a navigator service for seniors (aged 60 and older) and their caregivers. They do not typically provide direct financial aid for utilities, but they are experts in connecting seniors to the programs that do, such as CEAP, the Weatherization Assistance Program, and other benefits.
How to Contact
Seniors or their caregivers can contact AAACAP to be connected with a specialist who can help them find the right resources.
https://www.capcog.org/divisions/area-agency-on-aging/Receiving payment assistance resolves an immediate crisis, but it does not address the underlying cause of a high electric bill. For a permanent solution, the state offers a free program to make homes more energy-efficient, lowering bills for years to come.
Texas Weatherization Assistance Program (WAP)
The Weatherization Assistance Program (WAP) is a federal- and state-funded program designed to reduce the energy cost burden for low-income households by installing free energy-efficiency measures.
Free Services
The process begins with a professional energy audit of the home. Based on that audit, a crew will install free upgrades, which may include:
Eligibility
Eligibility for WAP is similar to CEAP but has one crucial difference:
How to Apply in Caldwell County
Like CEAP, WAP is administered by local subrecipients. The state provides several ways to find the correct WAP provider for Caldwell County.
https://www.tdhca.texas.gov/help-for-texans.It is important for residents to be aware of which state-level programs are active and which are closed.
Important Update: Texas Utility Help Program (TUH)
Many residents may have heard of the "Texas Utility Help" program that was heavily promoted. It is essential to know that this program is closed.
texasutilityhelp.com is no longer accepting applications for energy or water assistance.Using 2-1-1 Texas
At any point in the process, if a resident is unsure where to turn, or if they have additional needs beyond utilities (such as food, housing, or healthcare), a primary resource is available.
www.211texas.org, residents can access the free, confidential Texas Information and Referral Network.The primary assistance option is the Comprehensive Energy Assistance Program (CEAP), which helps low-income households cover their energy needs. This program provides financial relief for electricity, gas, and propane bills to prevent service disruptions. It focuses on assisting vulnerable residents, including the elderly, disabled individuals, and families with young children.
Community Action, Inc. of Central Texas manages the CEAP funds specifically for Caldwell County. They have local offices in Lockhart and Luling to process applications and determine eligibility. You must apply directly through their specific county channels rather than the general state portal for faster processing.
To qualify for the Caldwell County Texas electric bill assistance program, your household income must generally be at or below 150% of the Federal Poverty Guidelines.
Income is calculated based on the gross earnings of all household members over the last 30 days.
This includes wages, Social Security, unemployment, and pension payments.
Priority is often given to households with the lowest income and highest energy burdens.
Applicants must provide a complete set of documentation to verify their identity and financial status. Required items typically include:
Proof of citizenship or legal residency for all household members (e.g., birth certificates, passports).
Valid photo identification for the primary applicant.
Proof of income for the past 30 days for all adults aged 18 and older.
Current utility bills and a 12-month billing history from your provider.
Yes, both Bluebonnet Electric Cooperative and Pedernales Electric Cooperative (PEC) partner with local agencies to assist members in crisis. If you have a disconnect notice, you should contact Community Action, Inc. immediately and inform them of your urgent status. While the co-ops themselves may offer payment plans, the direct financial grants usually come from these partner agencies.
There are two primary locations for submitting your application and documents in person:
Lockhart: 901 Bois D'Arc Street. You can contact this office at 512-398-4420.
Luling: 415 E. Davis Street, Suite B. The contact number for this location is 830-875-3707. Calling ahead to schedule an appointment is highly recommended to ensure staff availability.
Yes, non-profit organizations often have separate funds for emergency situations. The Society of St. Vincent de Paul operates in both Lockhart and Luling and may provide temporary aid for utility bills. The Salvation Army also occasionally offers emergency financial assistance for utilities to prevent homelessness and ensure safety.
Assistance frequency depends on the specific program and funding availability for that year. Typically, CEAP allows for utility assistance once per program year, though "crisis" components may offer additional support if you are in danger of disconnection. It is best to view this as a one-time supplemental aid rather than a monthly recurring payment.
Texas Utility Help is a statewide program administered by the Texas Department of Housing and Community Affairs (TDHCA). It serves homeowners and renters in Caldwell County who need help with past-due electricity bills. This program is separate from the local Community Action agency and requires an online application directly through the Texas Utility Help website.
Yes, the Caldwell County Texas electric bill assistance program often includes a pathway to the Weatherization Assistance Program (WAP). If eligible, you may receive free home improvements such as insulation, caulking, and more efficient heating or cooling units. These upgrades are designed to permanently reduce your energy consumption and lower monthly costs.
Facing a high-cost energy bill or a disconnection notice can be incredibly stressful. For residents in Port Lavaca, Point Comfort, and across the region, a calhoun county texas electric bill assistance program may be available to provide financial relief. Support is accessible through state and federal programs like CEAP, local community agencies, and specific utility provider options. This information details the exact agencies to contact, what you need to apply, and the immediate steps you can take to protect your service.
Before seeking external aid, your first call should be to the Retail Electric Provider (REP) listed on your bill. You have specific rights as a Texas utility customer that can prevent disconnection. Contacting your provider immediately is the most direct action you can take. By law, when you indicate an inability to pay, your REP must inform you of all applicable payment options and payment assistance programs that are available.
Understand Your Rights: Deferred Payment Plans
If you cannot pay your full amount, you have the right to request a Deferred Payment Plan. The Public Utility Commission of Texas (PUCT) requires REPs to offer this option to residential customers who have expressed an inability to pay. This is not a request for a favor; it is a formal payment arrangement.
A deferred payment plan allows you to pay an outstanding balance in installments that extend beyond the next bill. Your REP must inform you of this option. According to PUCT rules, the plan must allow you to pay the delinquent amount in equal installments lasting at least three to five billing cycles. It is critical to fulfill all terms of this plan, as failure to do so can lead to disconnection.
Disconnection Protections for Medical Needs or Weather
Your REP may not be able to disconnect your service under specific, critical conditions.
Medical Necessity: Disconnection can be postponed if a person in the home has a critical medical condition that requires electricity, but this is not automatic.
To obtain this exemption:
This protection from disconnection lasts for 63 days.
Extreme Weather: Protections are also in place during extreme weather events. This applies when the National Weather Service issues a heat advisory or a cold alert in your area.
The primary, government-funded program for energy bills is the Comprehensive Energy Assistance Program (CEAP). This is the state of Texas's version of the federal Low Income Home Energy Assistance Program (LIHEAP).
A key point of understanding is how this program is managed. The Texas Department of Housing and Community Affairs (TDHCA) oversees the funds, but you do not apply to them. TDHCA distributes the funds to local "subrecipients," which are community agencies that handle applications and distribute the aid across all 254 counties. Your application must go through the designated local agency for Calhoun County.
The Local Agency for CEAP Applications
This is the most critical contact for residents seeking the CEAP/LIHEAP program. The designated subrecipient and administrator for Calhoun County is the Community Action Committee of Port Lavaca.
When searching for assistance, you may see information for other agencies in Central Texas or surrounding areas. Be aware that those agencies serve other counties (like Hays or Caldwell). For CEAP in Calhoun County, the Community Action Committee of Port Lavaca is the correct office to contact.
How CEAP Provides Support
CEAP is designed to assist low-income households in meeting their immediate energy needs.
Services include:
While all low-income households can apply, priority is given to the most vulnerable. This includes households with:
Eligibility is based on income. To qualify, your household's income must be at or below 150% of the Federal Poverty Guidelines. You will be required to provide proof of income for the past 30 days for your household.
In addition to the official CEAP program, local community-based organizations may offer emergency funds. These are often the quickest source of aid for a pending disconnection.
It is important to differentiate between two local organizations with similar names. The "Community Action Committee" (discussed above) is the official administrator for the government CEAP program. The "Calhoun County Community Ministries" is a separate, local charity providing its own emergency fund.
Calhoun County Community Ministries (CCCM)
The Calhoun County Community Ministries (CCCM) is a local organization that provides a "Food Pantry & Emergency Fund." This fund is specifically designated to provide emergency assistance with rent and utilities.
Contact Information:
www.calhouncountyministerialalliance.org Documents to Prepare for Local Aid
To apply for help from either the Community Action Committee or Calhoun County Community Ministries, you will need to provide documentation. Preparing these items in advance will speed up the process.
Be prepared with the following:
If you need further help or do not qualify for the programs above, several broader networks are available.
Applying for Salvation Army Assistance
The Salvation Army is a national organization that provides emergency rent and utility assistance. While the nearest major office is in Victoria , the most effective way for residents of any county to apply for financial aid is through their centralized online portal.
To apply, go to https://sahelp.org. This website allows you to enter your zip code, which will match you to the appropriate Salvation Army location that serves Calhoun County. You can then begin the confidential online application for assistance. This process is often more direct than trying to find a local service office.
2-1-1 Texas: A Statewide Resource
2-1-1 Texas is a free, confidential information and referral service. You can contact them 24/7 to find resources in your area.
How to Contact:
TDHCA's "Help for Texans" Search Tool
The Texas Department of Housing and Community Affairs (TDHCA) maintains an official search tool to help you find local providers.
To use this tool, visit https://www.tdhca.texas.gov/help-for-texans. Select "Utility Bill Payment Help" from the menu, then enter "Calhoun County" or your city (like Port Lavaca) into the search field. This tool will provide you with the contact information for the designated providers in the area, confirming the agencies listed here.
As a resident of Calhoun County, your transmission and distribution utility is AEP Texas. AEP Texas offers its own set of programs, which are separate from the CEAP and local charity programs.
It is vital to understand the difference between these programs. Most AEP programs are focused on energy efficiency—helping you lower your bills over time—not on emergency bill payment for a current, overdue bill.
Efficiency Programs (Not Direct Bill Payment)
Most AEP Texas programs for low-income residents are designed to lower your energy use and reduce your bills over time through home improvements.
These programs include:
You do not apply for these programs directly with AEP. They are delivered through a network of approved contractors. You can find a list of participating contractors and learn more at https://aeptxsaves.com/residential-programs/.
Neighbor to Neighbor Program (Direct Bill Payment)
AEP Texas does sponsor one program for direct bill payment, which is administered by the Dollar Energy Fund.
The Neighbor to Neighbor Program is a hardship fund. It is often considered a "fund of last resort," which may mean you need to apply for CEAP first. The program provides a grant that is applied directly to your SWEPCO/AEP bill.
To apply, the best way to start is by calling AEP's customer service (1-877-373-4858 ) and asking specifically about the "Neighbor to Neighbor Program." They can provide you with information on how to apply through the Dollar Energy Fund or its local partner agencies.
Facing financial hardship is difficult, but resources are available for Calhoun County residents. The most important action is the first one: contact your electric provider immediately to request a deferred payment plan. At the same time, gather your documents and call the Community Action Committee of Port Lavaca or Calhoun County Community Ministries to begin the application process for direct assistance.
The primary provider for Calhoun County Texas electric bill assistance is the Community Action Committee of Victoria (CACV), which now largely operates as Crossroads Community Action. They administer the federally funded Comprehensive Energy Assistance Program (CEAP) and LIHEAP for Calhoun County residents. While their main headquarters is in Victoria, they serve Port Lavaca and surrounding areas directly.
Not necessarily. While the main processing center is in Victoria (4007 Halsey St), Crossroads Community Action typically maintains a satellite presence in Port Lavaca to assist locals.
Port Lavaca Contact: You can often reach their local Calhoun County outreach at (361) 575-0478 or visit their designated office space at 106 S. Commerce, Suite #A, Port Lavaca, TX 77979.
Tip: Always call first, as satellite office hours can change or move to appointment-only schedules.
To qualify for the Comprehensive Energy Assistance Program (CEAP), your household income must generally be at or below 150% of the Federal Poverty Guidelines.
1 Person: ~$23,475/year
2 People: ~$31,725/year
3 People: ~$39,975/year
4 People: ~$48,225/year
Note: These figures are estimates based on 2025 projections. Priority is strictly given to households with seniors (60+), individuals with disabilities, and families with children under 5.
Yes. If your financial crisis is related to domestic violence or sexual assault, The Harbor Children's Alliance & Victim Center in Port Lavaca may be able to assist or provide referrals.
Role: They focus on safety and crisis intervention, which can sometimes include emergency financial advocacy for victims fleeing abusive situations.
Location: 215 W Railroad St, Port Lavaca, TX 77979.
Crisis Hotline: (361) 552-HELP (4357).
The Salvation Army does not have a large standalone facility in Calhoun County like they do in major cities. Instead, they operate through Service Extension Units—often run by volunteers or partnered with local churches/civic groups.
How to Access: Do not look for a "Salvation Army" building. Instead, contact the Calhoun County Senior Citizens Association or local churches (like First Baptist Church Port Lavaca) to ask who currently holds the Salvation Army service extension vouchers for the county.
Yes. Apart from the CEAP priority status mentioned above, seniors should contact the Calhoun County Senior Citizens Association.
Services: While they primarily offer meals and transportation, they are the central information hub for senior-specific emergency grants and can direct you to the correct local benevolence funds.
Phone: (361) 552-3350.
Several churches in Port Lavaca may have small "benevolence funds" for one-time emergencies, though funds are limited and often require an interview.
Our Lady of the Gulf Catholic Church: Often has a St. Vincent de Paul society or similar ministry for parish boundaries. Call the rectory at (361) 552-6140.
First Baptist Church Port Lavaca: Located at 902 Calhoun St. Call (361) 552-2931 to inquire about their application process for local aid.
Tip: Be prepared to show a disconnect notice; churches rarely assist before that stage.
The state-funded "Lite-Up Texas" program was discontinued in 2016. It no longer exists. Do not trust websites asking for an application for this program. You must now rely on CEAP (via Crossroads Community Action) or provider-specific aid (like TXU Energy Aid or Reliant CARE) for bill reductions.
If you are disconnected:
Call Crossroads Community Action (361-578-2989) immediately and state you have a "crisis" status. This may fast-track your application.
Contact your provider:
TXU Customers: Ask for "TXU Energy Aid" (800-242-9113).
Reliant Customers: Ask for the "CARE Program" (866-222-7100).
Visit 211 Texas: Dial 2-1-1 from your phone for the most current list of active local charities with remaining funds for the month.
To avoid denial, bring physical copies of the following to your appointment:
Proof of Income: Pay stubs for the last 30 days for all household members (18+).
ID: Driver’s license or state ID for the applicant.
Utility Bill: Your most recent electric bill (must show name and account number).
Consumption History: A 12-month usage history (you can request this printout from your electric provider, e.g., AEP Texas, TXU, Reliant).
Award Letters: If you receive Social Security, SNAP, or TANF, bring the current year's award letter.
Residents of Callahan County, Texas, seeking electric bill assistance program information have several immediate options for financial help. Facing high energy costs or a disconnection notice can be stressful, but resources are available.
Help is available through local community action agencies, state-level programs, and specific utility provider funds. The primary organization designated to administer utility assistance for Callahan County is Cornerstone Community Action Agency, which manages the state's Comprehensive Energy Assistance Program (CEAP) for local households.
This information will connect residents directly to the services available to help them manage energy bills and navigate the application processes.
For residents of Callahan County, the most direct path to receiving state and federal utility assistance is through a designated local provider. The Texas Department of Housing and Community Affairs (TDHCA) does not provide funds or accept applications from individuals directly. Instead, it distributes all assistance through local subrecipient organizations.
Cornerstone Community Action Agency
Cornerstone Community Action Agency is the designated local provider responsible for administering the Comprehensive Energy Assistance Program (CEAP) for Callahan County residents. This agency is the starting point for most applications for government-funded utility aid.
The specific assistance programs available to a household in Callahan County depend entirely on the company that provides the electricity.
The county is served by both member-owned electric cooperatives and by Retail Electric Providers (REPs) operating in Texas's deregulated market.
The pathway to assistance is different for these two types of providers. Before seeking help, residents should look at their most recent electric bill to identify their provider.
Members of the Comanche Electric Cooperative Association (CECA) have a dual-track strategy for seeking assistance. They are eligible to apply for both the state's CEAP program (via Cornerstone) and a separate fund established for cooperative members. Applicants are encouraged to apply for both programs.
Program 1: Comprehensive Energy Assistance Program (CEAP)
This is the primary state-level assistance program for all low-income Texans.
Program 2: Brazos Electric Cooperative Hardship Fund
This is a separate fund created specifically for members of participating Brazos Electric member cooperatives, which includes CECA.
brazoshardshipfund.com.Customers of Retail Electric Providers (REPs) like TXU Energy or Reliant Energy also have a dual-track strategy. They can apply for the state's CEAP program and their specific provider's own charitable assistance program.
Program 1: Comprehensive Energy Assistance Program (CEAP)
This foundational program is available to all eligible low-income households, regardless of their REP.
Program 2: Provider-Specific Charitable Programs
Major REPs, in partnership with local social service agencies, offer their own private assistance funds. The application process for these funds is separate from CEAP and is typically coordinated through the 2-1-1 Texas hotline.
TXU Energy Aid
TXU Energy provides bill-payment assistance to customers in need through its TXU Energy Aid program.
Reliant Energy Community Assistance by Reliant Energy (CARE) Program
Reliant Energy offers support to customers facing extreme hardship through its CARE program, which is funded by the company and customer contributions.
Assistance from Other Providers
Residents who are customers of other REPs should call the customer service number listed on their monthly bill. They should ask directly about "payment extensions" or "bill payment assistance programs," as many providers offer internal options.
The assistance programs available in Callahan County are part of a larger state and federal structure.
Texas Comprehensive Energy Assistance Program (CEAP)
CEAP is the primary utility assistance program in the state. It is designed to assist low-income households in meeting their immediate energy needs by providing financial assistance for electricity, gas, and propane.
The program is administered by the Texas Department of Housing and Community Affairs (TDHCA) through a network of local providers, like Cornerstone Community Action Agency.
Low Income Home Energy Assistance Program (LIHEAP)
LIHEAP is the federal program that funds the state's CEAP. These federal funds are provided to help low-income households with heating and cooling energy costs, bill payment assistance, and energy crisis assistance.
When a resident applies for CEAP, they are applying for assistance made possible by LIHEAP.
Important: The Texas Utility Help Portal (TUH) is CLOSED
It is critical for applicants to know that the state's "Texas Utility Help" website (texasutilityhelp.com) is CLOSED and is no longer accepting new energy or water applications. Any resource directing residents to that portal is providing outdated information.
The correct state-level resource is the TDHCA "Help for Texans" website, which can be found at httpss://www.tdhca.texas.gov/help-for-texans. This portal is a search tool that will direct Callahan County residents to Cornerstone Community Action Agency.
Applying for utility assistance is a formal process that requires specific documentation from all household members. Preparing these documents in advance can speed up the process.
Income Eligibility
To qualify for CEAP, a household's gross income must be at or below 150% of the Federal Poverty Income Guidelines. The income limits are based on the number of people in the household.
Based on current guidelines, the 150% FPL limits are approximately:
Required Application Documents
Applicants should expect to provide extensive documentation. While specific requirements may vary slightly by agency, a standard application typically requires the following:
This process can take time. Some programs warn that it may take up to 90 days to process an application or up to eight weeks to receive financial assistance.
The 2-1-1 Texas hotline is a powerful, free, and confidential resource available 24/7. It functions as the central clearinghouse for all types of community assistance.
For Callahan County, the 2-1-1 service is a key partner of the United Way of Abilene.
Why You Should Call 2-1-1
Calling 2-1-1 is a critical step in several scenarios:
Residents can reach this service by dialing 2-1-1 or by calling the United Way of Abilene's local number at (325) 673-8211.
Government and utility-funded programs often have long processing times. They are not designed to resolve an immediate crisis, such as a disconnection notice for the next day.
In these emergency situations, local faith-based organizations and charities are often the best resource.
Local Ministerial Alliances and Churches
Many communities, including those in and around Callahan County, have local churches or ministerial alliances that maintain discretionary funds to help residents in a crisis.
Residents in Baird, Clyde, and other Callahan County communities are encouraged to contact local churches directly to inquire about the availability of emergency utility vouchers.
United Way of Abilene
In addition to funding 2-1-1, the United Way of Abilene works with 22 agencies and 26 programs to enhance financial stability and health in the community.
Calling 2-1-1 or the local United Way office is the most effective way to find these hyper-local, charitable safety-net programs that may not have a wide public presence.
Other organizations like Catholic Charities or the Salvation Army also frequently offer this type of emergency financial aid.
The Cornerstone Community Action Agency (CCAA) is the designated provider for the Comprehensive Energy Assistance Program (CEAP) in Callahan County. While Rolling Plains Management handles weatherization services in the area, you must contact Cornerstone specifically for direct financial help with utility bills.
Yes, Cornerstone Community Action Agency maintains a local outreach office in Clyde. The address is 217 Oak Street, Clyde, TX 79510. However, office hours may be limited or by appointment only, so it is highly recommended that you call their main line at (325) 625-4167 before visiting to confirm availability.
To qualify, your household income must be at or below 150% of the Federal Poverty Guidelines. For 2025, this is approximately $22,590 for a single person and $46,800 for a family of four. These figures can change slightly annually, so verify your specific bracket with a CCAA caseworker during your intake.
You must provide a valid government-issued ID (driver's license or state ID), Social Security cards for every household member, proof of income for the last 30 days (pay stubs, award letters), and your current electric bill. If you are facing disconnection, include the disconnect notice.
Yes, the CEAP program has a "Crisis Assistance" component specifically for households in danger of disconnection or running out of fuel (propane/gas). When you call (325) 625-4167, explicitly state that you have a disconnect notice so your application can be prioritized over standard non-emergency requests.
Under standard CEAP guidelines, eligible households typically receive assistance once per program year (January to December). However, "vulnerable" households—those with elderly members (60+), individuals with disabilities, or children under five—may qualify for higher benefit caps or additional crisis support if funding permits.
CEAP funds can be used for both. The program prioritizes immediate energy needs, meaning it can pay off arrears (past-due balances) to prevent disconnection and may also provide benefit payments toward future bills to help stabilize your household finances for several months.
Yes. If you are a customer of major providers like Reliant Energy (CARE Program) or TXU Energy (Energy Aid), they have their own assistance funds. These are separate from government aid. You can apply for these by calling 2-1-1 Texas and asking for agencies that administer these specific provider funds in your area.
CEAP provides direct cash payments to your utility provider to lower your bill. Weatherization, handled in Callahan County by Rolling Plains Management, provides free home upgrades (like insulation or window repairs) to lower your energy usage permanently. You can often apply for both programs to maximize your savings.
Approval times vary by demand but typically range from 2 to 4 weeks. Crisis applications with a disconnection notice are processed faster, often within 48 hours. To avoid delays, ensure your application is 100% complete with all required signatures and documents attached when you first submit it.
Locating a Cameron County Texas electric bill assistance program is a critical step for residents facing financial hardship. Support is available through various state and local initiatives, including the Comprehensive Energy Assistance Program (CEAP) and specific funds from local utility providers. This information clarifies where to apply for help, what documents you need, and how to get immediate assistance for your electricity costs in Brownsville, Harlingen, San Benito, and across the county.
What is CEAP?
The main support structure for Texas residents is the Comprehensive Energy Assistance Program (CEAP). This program is designed with two primary goals: first, to assist low-income households in meeting their immediate energy needs by providing financial assistance, and second, to encourage consumers to control energy costs over the long term through energy education.
Understanding the CEAP and LIHEAP Connection
It is helpful to understand how state and federal programs work together. CEAP is the official program in Texas that integrates and distributes all funds from the federal Low Income Home Energy Assistance Program (LIHEAP).
This integration is intentional. The state combines these funds into a single program, CEAP, thereby enhancing the efficiency and effectiveness of the services provided to clients. This structure also serves to eliminate the duplication of services, which could otherwise occur if multiple, separate LIHEAP-funded programs were operating at the same time. For you, this means that applying for CEAP is the correct way to apply for LIHEAP-based assistance in Texas.
The program is administered at the state level by the Texas Department of Housing and Community Affairs (TDHCA). However, TDHCA does not provide funds or accept applications from individuals directly. Instead, it operates through a network of local "subrecipient" organizations that manage the program in all 254 Texas counties.
Who is Eligible for CEAP?
General eligibility for CEAP is determined by household income. To qualify, a household's income must be at or below 150% of the Federal Poverty Income Guidelines.
While all households meeting the income guidelines can apply, the program gives priority assistance to the most vulnerable populations. This ensures that support is directed first to households with elderly individuals, disabled individuals, and families with young children aged five or under.
The program's policy is based on providing both immediate and long-term support. It offers immediate relief to help families avoid a utility crisis. At the same time, it equips participants with the knowledge to manage their energy expenses more efficiently in the future, with a goal of helping them regain self-sufficiency.
For residents of Cameron County, the process of applying for CEAP is centralized through one primary organization.
Your Local Administrator: Community Action Corporation of South Texas (CACOST)
Who Administers CEAP in Cameron County?
The designated subrecipient organization that administers the Comprehensive Energy Assistance Program (CEAP) for all of Cameron County is the Community Action Corporation of South Texas (CACOST).
CACOST serves as the central hub for most utility assistance in the area. It not only manages the statewide CEAP but also administers the local SHARE Program for Brownsville BPUB customers and is the official referral agency for Magic Valley Electric Cooperative members. This means that for most residents of Cameron County, the path to assistance begins with this organization.
How to Contact CACOST
To begin the application process, your first step should be to contact the main call center.
CACOST maintains offices in Cameron County where you can get information and submit applications.
CEAP Income Limits for Cameron County Households
Eligibility for CEAP is calculated at 150% of the Federal Poverty Income Limits. Based on the program year guidelines, the maximum gross income levels for households are as follows:
Documents Required to Apply at CACOST
To apply for CEAP, you must have a complete application. It is very important to note that incomplete applications will not be reviewed or processed. Gathering all your documents ahead of time is essential.
You will be required to provide the following items:
In addition to the statewide CEAP, many local utility providers in Cameron County offer their own specific assistance programs. Your options will depend on which company provides your electricity.
Brownsville Public Utilities Board (BPUB) Customers
Your Assistance Options
If you are a BPUB customer, you have two distinct paths for assistance: the SHARE Program and standard Payment Arrangements.
The BPUB SHARE Program
The SHARE Program provides direct bill payment assistance to residential customers of BPUB who meet the qualifications.
A critical difference exists between the SHARE Program and the statewide CEAP program. While CEAP requires proof of citizenship for all household members , Proof of Citizenship is NOT a requirement to apply for the SHARE Program. This makes the SHARE program an essential resource for mixed-status or non-citizen households in Brownsville who would otherwise be ineligible for CEAP.
The program does have specific limitations:
How to Apply for the SHARE Program
The SHARE Program is not administered by BPUB directly, but by qualified third-party agencies. To apply, you must schedule an appointment by calling one of the two partner agencies:
When you apply, you will need the following documents, which are different from the CEAP requirements:
BPUB Payment Arrangements
Separate from financial aid, BPUB also offers simple payment arrangements for customers who need to pay off a past-due bill. This is typically in the form of an extension of your due date.
You can apply for a payment arrangement without speaking to an agent by using BPUB's automated phone system or through the MyAccount portal online. For questions about this option, you can contact BPUB Customer Service at 956-983-6121.
Magic Valley Electric Cooperative (MVEC) Members
Your Assistance Options
Magic Valley Electric Cooperative (MVEC) provides reliable electricity to many parts of the Rio Grande Valley. MVEC offers two main ways for members to get help: internal payment plans and external assistance referrals.
MVEC Payment Arrangements
If you know that you cannot pay your electric bill by the due date, MVEC encourages you to contact one of their customer service representatives. They will discuss a payment arrangement with you, though certain conditions may apply.
Financial Assistance Referrals for MVEC Customers
For emergency financial help (such as a grant), MVEC directs its members to contact The State Department of Housing and Community Affairs (which runs CEAP) or specific local assistance providers.
The local providers MVEC lists for Cameron County residents are:
AEP Texas Customers
AEP Texas functions as a Transmission and Distribution Utility (TDU) in the area. This means they maintain the poles and wires that deliver your power, but you receive your bill from a separate Retail Electric Provider (REP).
While AEP does not provide direct bill payment assistance, it does offer valuable programs designed to help low-income residents save energy and reduce their costs. These programs include:
You can learn more about these energy-saving programs at the AEP Texas website.
Support from Retail Electric Providers (REPs)
Provider-Specific Funds
If you live in a deregulated part of Cameron County, you may have a plan with a provider like Reliant, TXU, Gexa, or Direct Energy. Many of these REPs have their own customer assistance funds.
Beyond state-run and utility-specific programs, a crucial safety net of non-profit and community organizations provides emergency assistance in Cameron County. These agencies are an excellent resource if you do not qualify for CEAP or if you need help beyond what other programs offer.
Catholic Charities of the Rio Grande Valley (CCRGV)
Dual Role in Assistance
Catholic Charities of the Rio Grande Valley (CCRGV) plays two important roles in local utility assistance. First, as mentioned earlier, it is one of the two agencies that administers the BPUB SHARE Program.
The Emergency Assistance Program
Second, CCRGV operates its own Emergency Assistance Program that is separate from the SHARE fund. This program offers "Short-Term Utility Assistance" for electricity, water, and gas to individuals and families in financial crisis, regardless of who their utility provider is.
Contact Information
You can contact the CCRGV office in Cameron County for information on applying for their general emergency assistance:
It is important to note that some of their other programs, such as Homelessness Prevention, have very specific eligibility criteria, including requirements to be a legal resident and have an income 30% below the Area Median Income.
The Salvation Army (Serving Brownsville and Harlingen)
Local Emergency Assistance
The Salvation Army has a long-standing presence in Cameron County, offering emergency assistance programs to help families pay their bills and keep their power on.
How to Apply for Salvation Army Assistance
There are two primary ways to apply for help from The Salvation Army:
Loaves & Fishes (Upper Cameron County)
The Family Emergency Assistance Program
Loaves & Fishes of the Rio Grande Valley offers a "Family Emergency Assistance" program, which functions as a homeless prevention program by helping families overcome short-term financial lapses. This program provides assistance with rent or utilities for up to three months for eligible applicants.
Eligibility and Service Area
A key eligibility factor for this program is geography. It is specifically for low to moderate-income renters in "Upper Cameron or Willacy County". This means the program serves residents of Harlingen, San Benito, and other communities in the northern part of the county, rather than Brownsville.
How to Apply
To apply, you must complete a brief interview and provide documentation. For more information, you should call 956-423-1014.
South Texas Adult Resource Center (START)
San Benito Assistance
The South Texas Adult Resource Center (START) is a community nonprofit agency based in San Benito that focuses on social services for local families. START is a key partner agency for utility assistance in the San Benito area and is an official referral organization for members of the Magic Valley Electric Cooperative.
Beyond the county-wide agencies, some residents may qualify for specialized funds available only to certain groups, such as veterans or residents of a specific city. These programs often have dedicated funding and may be a more direct path to assistance if you qualify.
Cameron County Veterans Service Office Emergency Assistance
Who They Help
The Cameron County Veterans Service Office provides emergency financial assistance to veterans, their dependents, and their survivors.
Programs and Eligibility
This assistance is available for utilities and rent. The "Operation Lighthouse" program is a specific fund that can provide utility assistance of up to $300 for a veteran or their surviving spouse.
To be eligible, you must:
How to Apply for Veterans Assistance
To apply, you should make an appointment by contacting one of the two Cameron County Veterans Service Offices:
City of San Benito Hardship Assistance Program
Who is Eligible
Residents who live within the city limits of San Benito may be eligible for a dedicated municipal assistance program.
Program Funding
The CDBG-CV Hardship Assistance Program was funded to provide financial aid to San Benito residents who experienced financial hardship due to the COVID-19 pandemic, and this assistance may still be available.
Program Details
This program provides:
Payments are made directly to the utility provider, landlord, or mortgage company on behalf of the eligible resident.
How to Apply
Funding for this program is limited, and applications are processed on a first-come, first-served basis. It is important to call as soon as possible to find out if you qualify and if funds are still available.
To apply, interested San Benito residents must call 956-541-4955 during normal business hours (Monday-Friday, 8 a.m. to 5 p.m.).
Stay Calm and Act Quickly
Receiving a disconnection notice is stressful, but you have rights and specific actions you can take immediately. The situation must be handled with urgency.
Do Not Ignore It: Your Immediate First Step
The worst thing you can do if you receive a disconnection notice is ignore it. Your immediate first step is to call your electricity provider.
Most retail energy providers will work with you to set up a payment arrangement, especially if you are not habitually late. When you call, you must be direct and ask for help with your electricity bill.
Know Your Rights: The Disconnection Process
The Public Utility Commission of Texas (PUCT) has rules that protect consumers. Your provider cannot disconnect your power without notice or outside of these rules.
Ask for a Deferred Payment Plan
When you call your provider, you should specifically request a "deferred payment plan". This is a formal agreement that allows you to pay your outstanding balance in installments rather than all at once.
When you call and indicate an inability to pay, your REP is required to inform you of all available payment options and assistance programs they offer.
Special Protections That Can Legally Stop Disconnection
There are specific situations under PUCT rules where your provider may not disconnect your service for non-payment. You must inform your provider if you fall into one of these categories.
This makes it critical to apply for assistance at an agency like CACOST immediately, and then ensure that agency notifies your electricity provider that your application is in process and payment is forthcoming.
Filing a Complaint
If you believe your electricity provider is not following these rules—for example, if they refuse a valid medical exemption or refuse to discuss a payment plan—you should first attempt to resolve the issue with the provider. If that fails, you have the right to file a complaint with the Public Utility Commission of Texas (PUCT).
Two final resources can help you find assistance, and one important clarification can save you time.
Using 2-1-1 Texas
Dialing 2-1-1 from your phone or visiting 211texas.org connects you to a free, confidential information and referral service. They can provide information about services and agencies in your area, including utility assistance. This is the primary referral tool used by REP-funded programs like Reliant CARE and TXU Energy Aid.
TDHCA "Help for Texans" Portal
The Texas Department of Housing and Community Affairs (TDHCA) maintains the official state portal to find local providers.
On the "Help for Texans" website, you can select "Utility Bill Payment Help," enter "Cameron County," and the tool will provide you with the contact information for local subrecipients like CACOST.
Remember, TDHCA assistance funds go to these local organizations; the state does not accept applications from individuals directly.
Important Note: The LITE-UP Texas Program is Discontinued
An Outdated Program
You may find outdated information referencing the "LITE-UP Texas" program. Please be aware that the LITE-UP Texas program is defunct and no longer exists.
This program, which once provided electricity discounts, ran out of funding and its website no longer exists. Searching for this program will lead to a dead end. The current, active program for statewide utility assistance is the Comprehensive Energy Assistance Program (CEAP).
Your First Steps
Help is available, but taking the first step is essential. Your path to assistance depends on your location and situation.
Additional Resources
For more information and to find the provider nearest you, you can visit the state's official referral page at https://www.tdhca.texas.gov/help-for-texans or the website of the local administrator, CACOST, at https://cacost.org/.
The main program is the Comprehensive Energy Assistance Program (CEAP). In Cameron County, this federally funded initiative is administered by the Community Action Corporation of South Texas (CACOST). It assists low-income households with paying their electric, natural gas, and propane bills, prioritizing elderly, disabled, and families with young children.
You can apply through CACOST by visiting their local offices or contacting them directly.
Brownsville Office: 519 E. Madison St., Brownsville, TX 78520. Phone: (956) 435-0379.
Harlingen Office: 1822 W. Jefferson Ave., Harlingen, TX 78550. Phone: (956) 423-1100.
Email: applications@cacost.org.
Tip: Call first to check if an appointment is required due to high demand.
To qualify for the Cameron County Texas electric bill assistance program, your household income typically must not exceed 150% of the Federal Poverty Guidelines. For 2025, this roughly equates to a monthly income limit of approximately $1,883 for a single person or $3,873 for a family of four. Note: These figures are estimates; always verify with CACOST.
You must submit a completed application along with:
Proof of citizenship or legal residency (e.g., birth certificate, U.S. passport, or permanent resident card) for all household members.
Proof of income for the last 30 consecutive days for all adults (pay stubs, Social Security award letters, etc.).
Current electric bill (front and back) showing your name and service address.
Photo ID for the primary applicant.
Yes. If you are facing immediate disconnection, state this clearly when contacting CACOST. Additionally, local non-profits like Loaves & Fishes RGV in Harlingen (Phone: 956-423-1014) and Catholic Charities of the Rio Grande Valley (Phone: 956-541-0220) often provide emergency utility assistance or "prevention" funds to stop service interruptions.
No, the Lite-Up Texas program was discontinued in 2016 after its funding was depleted. It has been effectively replaced by the Comprehensive Energy Assistance Program (CEAP). Residents who previously relied on Lite-Up Texas should now apply for CEAP through Community Action Corporation of South Texas.
Yes. BPUB customers can access the SHARE program, which provides bill payment assistance to qualifying residential customers. This program is also administered through local agencies like CACOST. You must meet specific income guidelines and typically cannot be receiving other utility assistance for the same month.
Processing times vary based on funding availability and application volume. It typically takes 4 to 8 weeks for a standard application to be processed. However, "Crisis" applications (for those with disconnect notices) are prioritized. You should continue paying what you can on your bill while waiting to avoid falling further behind.
Absolutely. The Cameron County Texas electric bill assistance program covers the entire county, including San Benito, La Feria, Los Fresnos, and Port Isabel. Residents in these areas should contact the nearest CACOST office (usually Harlingen or Brownsville) or check if their city hall has temporary local hardship grants.
If denied, ask the case manager for the specific reason (e.g., missing documents or income slightly over limit). You have the right to appeal the decision. If you are ineligible for government aid, contact 2-1-1 Texas (dial 2-1-1) to find faith-based organizations or local charities like The Salvation Army that may have more flexible criteria for emergency energy aid.
Finding a Camp County Texas electric bill assistance program can feel overwhelming, especially when facing financial stress. Residents have several strong options for help. These resources include government-funded programs, local charities, and direct support from electric providers. This breakdown provides a clear path to every available source of assistance.
For residents of Camp County, the most important organization to know is Community Services of Northeast Texas, Inc. (CSNT). This is the designated local agency that administers the state's main utility assistance programs.
Key Contact for Camp County
The main outreach office for Camp County is located in Mt. Pleasant. All persons requesting assistance must first complete an application.
Understanding CEAP (The Main Program)
CSNT administers the Comprehensive Energy Assistance Program (CEAP). This is the state-level program, funded by the federal Low Income Home Energy Assistance Program (LIHEAP), designed to help low-income households meet their immediate energy needs. Priority is given to households with elderly or disabled members and families with young children.
The application process is managed directly by CSNT and requires specific documentation from every person living in the household. Applications can be mailed to the Linden P.O. box.
Application Checklist (What You Need)
To apply, you will typically need to provide the following items:
Income Eligibility Guidelines
To qualify for CEAP, your household's total gross income must be at or below 150% of the Federal Poverty Income Guidelines. The income limits for the 2025 program year are:
Before seeking charitable aid, always contact your electric provider first. They have programs and payment options to help customers avoid disconnection. The main providers in Camp County are Upshur Rural, SWEPCO, and Wood County Electric.
For Upshur Rural Electric Cooperative (URECC) Customers
URECC provides a list of local providers for members who need help. The primary agency they list for Camp County residents is Community Services of Northeast Texas (CSNT) at 903-717-7400.
URECC also offers a direct benefit for seniors. Members age 65 or older are not required to pay a deposit for their account, provided they have no outstanding balance. Call Member Services at 903-843-2536 to learn more.
For Southwestern Electric Power (SWEPCO) Customers
SWEPCO, an AEP company, offers several options. Customers can request payment extensions or payment arrangements to spread out a high balance.
SWEPCO also partners with Dollar Energy Fund to offer the Neighbor to Neighbor Program. This program provides grants paid directly to a customer's account. To apply, you must first call SWEPCO at 1-888-216-3523. They will provide information on local agencies that handle the application intake.
For Wood County Electric Cooperative (WCEC) Customers
WCEC encourages members who are struggling to call them. They can often set up payment arrangements or help members enroll in a pre-paid service. Like other providers, WCEC's primary referral for assistance in Camp County is Community Services of NE Texas Inc..
It is important to note that WCEC's "Operation Round Up" program is a charitable foundation. It awards grants to organizations and community projects, not for individual members' electric bills.
If you need more help, several other local and statewide organizations provide support.
2-1-1 Texas
This is the state's official and most comprehensive information and referral service. By dialing 2-1-1 or visiting 211texas.org, you can connect with a specialist who can provide information on many services and agencies in your area, including utility help.
The Salvation Army
The Salvation Army offers emergency assistance programs to help families struggling with rent or utility bills. For Camp County residents, these funds are administered by Community Services of Northeast Texas (CSNT). Applying at CSNT also screens you for these funds.
PATH (People Attempting To Help)
PATH is a non-profit that serves all of East Texas. They may provide utility assistance to individuals who have a past-due bill that is subject to disconnection. This service is available by appointment only and as funding allows. Call 903-617-7284 or 903-597-7284 to schedule an appointment.
Local Ministerial Alliances
Some local, faith-based groups offer limited, one-time financial assistance. These funds are often small and can be depleted quickly.
Specialized Aid: SAFE-T
SAFE-T (Shelter Agencies for Families in East Texas) is listed as a resource in the area. It is critical to know that SAFE-T is a domestic violence and sexual assault crisis center. While they do offer housing assistance, it is a specialized service for victims and survivors of abuse, not a general public utility fund. Their 24/7 crisis hotline is 903-575-9999.
For a long-term fix to high bills, residents should apply for the Weatherization Assistance Program (WAP).
What is WAP?
WAP is a free program that helps make homes more energy-efficient to lower utility bills. Services are administered by CSNT and can include:
WAP Income Limits
A household that applies for CEAP may also be eligible for WAP. Crucially, WAP has higher income limits. A household may qualify for WAP even if its income is too high for CEAP.
WAP eligibility is set at or below 200% of the Federal Poverty Income Guidelines. The income limits for the 2025 program year are:
Many online resources still mention the "Texas Utility Help" website. The Texas Department of Housing and Community Affairs (TDHCA) confirms this temporary emergency program is CLOSED and no longer accepting applications.
The state's permanent resource for finding assistance is the "Help for Texans" website. This portal will guide you to the designated local provider for your county. For Camp County, this will direct you to Community Services of Northeast Texas (CSNT).
If you have a disconnection notice, you must act fast.
If You Receive a Disconnection Notice
For Renters: When Your Landlord Doesn't Pay
You have specific rights as a tenant in Texas.
Here are the most important numbers for seeking help in Camp County.
The primary resource is the Texas Comprehensive Energy Assistance Program (CEAP), also known as LIHEAP. This federal program provides the Camp County, Texas electric bill assistance program and is managed by local community action agencies to help low-income households manage their energy costs.
Eligibility is primarily based on your household's total monthly income and size. Priority for the Camp County, Texas electric bill assistance program is often given to households with elderly individuals (age 60+), persons with disabilities, or families with children five years of age or younger.
To apply, you must contact the designated local agency serving Camp County, which is typically Community Services of Northeast Texas, Inc. (CSNT). You will need to complete an application and provide all required documents to determine your eligibility for assistance.
You will generally need a valid photo ID, Social Security cards for all household members, proof of all household income for the last 30 days, and your most recent electric bill. If you are facing disconnection, you must provide the disconnection notice.
Yes, crisis assistance is a key part of the Camp County, Texas electric bill assistance program. If you have received a disconnection notice, contact Community Services of Northeast Texas immediately. You may qualify for expedited processing to prevent a utility shut-off.
The benefit amount varies based on your household income, energy costs, and the federal funding available. This program is not intended to cover your entire bill indefinitely but provides a one-time or short-term benefit to help you manage crisis situations.
Yes. If your application for the Camp County, Texas electric bill assistance program is approved, the benefit payment is made directly to your utility company, such as SWEPCO or your Retail Electric Provider. The credit is then applied directly to your account.
Yes, the income requirements are tied to the Federal Poverty Guidelines. To qualify for energy assistance in Camp County, your household's gross income must typically be at or below 150% of this federal poverty level. These limits are updated annually.
In most cases, non-crisis assistance (CEAP) is available once per program year. Crisis assistance may be available more frequently, depending on your situation and fund availability. You must re-apply and prove eligibility each time you request assistance.
Assistance for deposits to establish new service may be available, but it is less common than standard bill payment aid. This help is typically reserved for low-income households moving into a new residence. You must inquire about deposit assistance directly with the local agency.