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Apply Now & Get Fast Funding!Residents seeking the Crane County Texas electric bill assistance program can find immediate relief through specific federal and local channels. This resource connects you directly with West Texas Opportunities, Inc. and other agencies managing the Comprehensive Energy Assistance Program (CEAP). By acting quickly, families in Zip Code 79731 can secure the necessary funds to prevent disconnection and manage high energy costs in the Permian Basin.
The central hub for federal energy aid in Crane is West Texas Opportunities, Inc. (WTO). This organization administers the CEAP grant, which is funded by the Low Income Home Energy Assistance Program (LIHEAP). WTO processes applications that can cover a significant portion of a household's energy needs depending on income and vulnerability status.
Residents should contact the local Crane Neighborhood Center to initiate the process. The office is co-located with the Head Start program, making it accessible for families with young children.
Types of CEAP Support Available
The CEAP grant is divided into two distinct categories to address different levels of need. The Utility Assistance Component helps households proactively manage their bills by making payments directly to the electric provider. This reduces the overall energy burden for the year, even if the resident is not currently facing disconnection.
The Crisis Assistance Component is reserved for genuine emergencies. This funding targets households that have already received a disconnection notice or are currently without power. It can also support residents who need to repair or replace inefficient heating and cooling units that cause skyrocketing bills.
Priority Designations
Funding is limited and distributed based on a priority rating system rather than a strict first-come, first-served basis. Applications receive faster processing if the household includes members who meet specific criteria:
To qualify for the Crane County Texas electric bill assistance program, applicants must demonstrate a gross household income at or below 150% of the Federal Poverty Income Guidelines. Income includes all pre-tax earnings for every member of the household over the age of 18.
Annual Income Limits
Review the following annual income caps to determine if your household qualifies:
For households with more than eight people, add approximately $8,250 for each additional member.
Acceptable Income Documentation
Applicants must provide proof of income for the 30 days prior to the application date. Acceptable documents include consecutive pay stubs, Social Security award letters, and unemployment benefit statements.
In the deregulated Crane market, private electricity companies operate their own benevolent funds. These programs are distinct from federal grants and are often funded by voluntary donations from other customers.
Reliant Energy CARE
Reliant Energy customers can access the Community Assistance by Reliant Energy (CARE) program. This initiative supports those facing extreme hardship, such as a medical emergency or sudden job loss. Residents cannot apply directly through Reliant but must call 2-1-1 to find an agency holding CARE funds.
TXU Energy Aid
TXU Energy offers a substantial bill payment assistance program for its customers. Similar to Reliant, this program requires applicants to utilize the 2-1-1 Texas network to locate a partner agency. TXU also offers specific support for veterans injured in combat who have severe temperature-regulation health issues.
Direct Energy Neighbor-to-Neighbor
Direct Energy provides a "Neighbor-to-Neighbor" program that offers up to $700 in assistance per year. This program specifically targets stopping disconnections and restoring power. Access to these funds is also mediated through local Community Action Agencies and the 2-1-1 system.
When federal funds are pending or exhausted, local religious organizations in Crane often step in to provide emergency "bridge" funding. These entities typically have faster approval processes for smaller dollar amounts.
Gathering the correct paperwork before applying prevents rejection. Whether applying for CEAP through WTO or a private REP program, the requirements are stringent.
Required Documents:
Crane residents should also be aware of state-mandated protections that can delay disconnection. These rules provide valuable time to secure funding.
Critical Care Status
If a resident relies on an electric medical device to sustain life, they may qualify for Critical Care Residential Customer status. This designation requires a physician to submit a specific form to the Transmission and Distribution Utility (TDU). This status restricts the company from disconnecting power for a set period, usually 63 days, to allow the family to make payment arrangements.
Deferred Payment Plans and Switch-Holds
During extreme weather or financial crisis, Retail Electric Providers are required to offer Deferred Payment Plans (DPP). A DPP allows customers to pay a past-due balance in installments.
By combining federal aid from West Texas Opportunities with private REP programs and local church benevolence, Crane County residents can build a comprehensive safety net against energy insecurity.
The main resource for Crane County residents is the Comprehensive Energy Assistance Program (CEAP). This federally funded program helps low-income households pay for electricity, natural gas, and propane. In Crane County, this program is administered by the Community Council of South Central Texas (CCSCT), which determines eligibility and processes payments directly to your utility provider.
You can apply for CEAP through the CCSCT online portal, which is often the fastest method. If you prefer a paper application or need in-person help, you may need to contact the CCSCT administrative office or check for a roving intake site, as full-time offices are often consolidated in neighboring counties.
Website: www.ccsct.org
Phone: (830) 303-4376 (Main Admin) or check the "Counties Served" list for a local intake number.
While West Texas Opportunities, Inc. operates a Head Start center in Crane, they typically run their utility assistance (Neighborhood Centers) from nearby locations. The closest in-person center for utility help is likely the McCamey Neighborhood Center in Upton County (approx. 15 minutes away).
McCamey Center: (432) 652-3422
Note: Always call first to verify if they are currently processing Crane County applications.
To prevent delays, gather these documents before applying:
Photo ID for the primary applicant (Driver's License, State ID).
Social Security cards for all household members.
Proof of income for the last 30 days (pay stubs, award letters for SNAP/TANF/SSI).
Current electric bill showing your name, address, and account number.
12-month billing history (you can request this from your electric provider).
The Salvation Army Odessa Corps (located at 810 E 11th St, Odessa) primarily serves Ector County, but they often assist residents in the wider Permian Basin region during emergencies. You must call their office at (432) 332-0738 to confirm if their current grant funding covers Crane County residents for utility aid.
No. The Texas Utility Help program (administered directly by the state) stopped accepting new applications for energy bill assistance in late 2023 due to funding exhaustion. You should instead focus your efforts on local agencies like CCSCT and the Texas Department of Housing and Community Affairs (TDHCA) "Help for Texans" referrals.
Yes. Many Retail Electric Providers (REPs) in the deregulated Texas market have their own aid funds:
TXU Energy: Offers TXU Energy Aid; call 2-1-1 to find an agency that distributes these specific funds.
Reliant Energy: Offers the CARE Program for qualified low-income customers.
Direct Energy: Has a "Neighbor-to-Neighbor" bill payment assistance program.
Action: Call the number on your bill and ask specifically for "deferred payment plans" or "bill payment assistance."
Most programs, including CEAP, typically require your household income to be at or below 150% of the Federal Poverty Guidelines. For 2025, this equates to approximately:
$22,590 for a single person.
$46,800 for a family of four.
Note: Limits are subject to annual updates; check the CCSCT website for the exact current figures.
Yes. CEAP has a "Crisis Assistance" component designed for households that have already lost power or received a disconnection notice. When applying, clearly state that you are in a "Crisis" situation. This often prioritizes your application over standard requests, though funding availability can vary by season.
Yes. Funding is limited, so agencies prioritize households with vulnerable members. You are more likely to receive faster assistance if your household includes:
Elderly residents (age 60+).
Individuals with disabilities.
Children age 5 and under.
Households with the highest energy burden (lowest income relative to high energy costs).
Residents facing financial hardship in Van Horn and surrounding areas often struggle to find a reliable Culberson County Texas electric bill assistance program. Securing aid requires understanding the specific providers in the Trans-Pecos region, as the landscape of available support has recently shifted. This resource connects you directly with the current administrators of federal funds, utility-specific discounts, and local emergency safety nets designed to keep your power on.
The primary source of large-scale energy assistance in Culberson County has changed. While the Big Bend Community Action Committee (BBCAC) previously managed these services, the state has reassigned this territory. You must now direct your applications for the Comprehensive Energy Assistance Program (CEAP) to the Community Council of South Central Texas (CCSCT).
This organization now processes applications for low-income residents in Van Horn and the wider county. They handle the major federal block grants that pay for electricity, propane, and gas. It is vital to stop contacting defunct local offices and instead reach out to the CCSCT centralized intake system to avoid delays in your funding.
The CEAP is not just for emergencies; it is designed to help stabilize your household budget over time. The CCSCT administers this program to reduce the "energy burden" on low-income families.
The program generally offers two types of support:
Access to these funds depends on your household income and composition. Generally, your household income must be at or below 150% of the Federal Poverty Guidelines.
The state prioritizes funding for households with vulnerable members who are most at risk from extreme heat or cold:
If your home is served by El Paso Electric, you have access to investor-owned utility programs that are distinct from federal aid. EPE offers both tariff-based discounts and charitable relief.
Residents served by the Rio Grande Electric Cooperative are members of a member-owned organization. Assistance here often flows through community grants rather than direct bill credits.
When federal approval takes too long, local organizations in Van Horn can often bridge the gap. These entities often provide "economic displacement" support, giving you food or supplies so you can use your cash for the electric bill.
Agencies will reject incomplete applications. Before you apply to CCSCT or any local charity, gather the following documents to prove your eligibility.
Texas law provides specific protections that can delay disconnection, giving you time to secure funding.
The primary resource is the Comprehensive Energy Assistance Program (CEAP). In Culberson County, this program is administered locally by the Big Bend Community Action Committee (BBCAC). It assists low-income households with meeting immediate energy needs, paying up to a certain amount of their annual electric usage, and providing relief during extreme weather.
You can apply for assistance through the BBCAC office located in Van Horn. The local office is at 307 E. Broadway St., Van Horn, TX 79855. For appointments or questions, you can call their specific Culberson/Hudspeth line at (432) 207-8649 or their main office at (432) 729-4908.
To be eligible for CEAP in Culberson County, your household income must generally be at or below 150% of the Federal Poverty Guidelines. Priority is given to vulnerable groups, including households with elderly residents (60+), individuals with disabilities, and families with children under the age of six.
RGEC typically does not offer direct bill forgiveness to individuals. However, they may provide deferred payment plans if you are facing a financial hardship or during extreme weather events. They also operate an "Operation Round Up" program that funds local non-profits; while you cannot apply for this cash directly, local charities funded by it may be able to assist you.
No. The Lite-Up Texas program was discontinued in 2016 after its funding was depleted. You should be wary of any website claiming to offer a Lite-Up Texas application form, as this program is no longer active. Focus your efforts on CEAP and local charity assistance instead.
When applying with Big Bend Community Action, you will typically need:
Proof of income for all household members over 18 (past 30 days).
Identification (Driver’s License or ID) for all household members.
Your most recent electric bill (and gas/propane bill if applicable).
Proof of U.S. citizenship or legal residency (like a birth certificate or passport).
Yes. CEAP has a "Crisis Assistance" component specifically for households facing immediate disconnection or those that have already lost power. When contacting BBCAC, state clearly that you have a disconnect notice so your application can be prioritized as a crisis case.
Yes. While direct cash for bills is limited, utilizing the Culberson County Food Pantry (1301 W. Broadway St., Van Horn) can free up your cash to pay utility bills. Additionally, local churches may occasionally offer small, one-time emergency grants for utilities; dialing 2-1-1 can connect you to these unpredictable local funds.
Both renters and homeowners are eligible for CEAP assistance. If you rent, you do not need to own your home to qualify, but you must be responsible for paying the electric bill directly to the utility provider (the bill must be in your name or a household member's name).
CEAP assistance is typically available once per program year (calendar year). However, if you experience a life-threatening crisis or a specific weather-related emergency declared by the state, you may be eligible for additional aid. It is best to apply as early in the year as possible before funding runs out.
Navigating electric bill assistance in Crockett County requires understanding the local energy market. Unlike many urban areas, this region operates under a hybrid system. Your options for financial aid depend entirely on who sends your monthly bill.
Residents in the county seat of Ozona often participate in the deregulated market managed by ERCOT. In these zones, you choose a Retail Electric Provider (REP) like Gexa or Reliant to handle your billing. However, the physical power lines are owned by Transmission and Distribution Service Providers (TDSPs) such as AEP Texas North or Oncor.
Conversely, the vast rural areas of the county are served by the Southwest Texas Electric Cooperative (SWTEC). This is a member-owned organization that does not offer a choice of providers. Knowing whether you are a Cooperative member or a Retail Electric customer is the first step to finding the right help.
The primary source of government funding for electricity bills is the Comprehensive Energy Assistance Program (CEAP). In Crockett County, this program is administered by the Concho Valley Community Action Agency (CVCAA) based in San Angelo. This agency manages federal funds designed to help low-income households maintain energy stability.
Eligibility Requirements
To qualify for CEAP, your household income must be at or below 150% of the Federal Poverty Guidelines. The program prioritizes vulnerable groups to ensure those most at risk receive help first. Priority status is given to households that include:
How to Apply Successfully
The CVCAA has strict operational rules to manage high demand. Failing to follow these protocols will result in the rejection of your application.
Required Documentation
You must gather all necessary paperwork before the application window opens. A complete packet must include:
Residents served by the Southwest Texas Electric Cooperative (SWTEC) have access to a unique safety net. Because the cooperative is member-owned, it operates internal programs to support its community. These resources are distinct from state or federal welfare.
"Members Paying It Forward"
This benevolent fund is designed specifically to help vulnerable members avoid disconnection. It is funded by other members who voluntarily round up their bills to the nearest dollar.
If you live in a deregulated zone (served by a Retail Electric Provider), you have specific rights under Texas law. The Public Utility Commission of Texas (PUCT) enforces rules to protect customers from dangerous disconnections.
Critical Care Registry
If someone in your home relies on an electric medical device to sustain life, you must apply for the Critical Care Registry. This status prevents immediate disconnection and provides a grace period to sort out payments.
Deferred Payment Plans
Under state regulations, your provider may be required to offer a Deferred Payment Plan (DPP). This allows you to pay off a past-due balance in installments.
Deposit Waivers
Low-income residents and seniors can often waive the upfront security deposit for new service.
When federal processing times are too long, local organizations in Ozona can provide immediate, short-term relief. These groups often act as the first line of defense against energy insecurity.
Crockett County Helping Hands
Located within the Senior Center, this organization focuses on the elderly but serves as a general resource hub.
Faith-Based Community Funds
Local churches frequently maintain benevolent funds to assist residents with emergency bills.
County Indigent Health Care Program
This program assists the extremely poor with medical needs but can also serve as proof of indigency for other utilities.
If you are facing a disconnection notice, follow this strategic sequence to secure help.
2. Secure Short-Term Aid Contact local "bridge" organizations while waiting for state funds.
3. Apply for Long-Term Solutions Once the immediate crisis is paused, apply for CEAP through the Concho Valley Community Action Agency.
By understanding the difference between the cooperative and retail markets, and utilizing both local charity and federal grants, Crockett County residents can effectively manage energy costs and maintain essential services.
The primary administrator for Crockett County Texas electric bill assistance programs is the Concho Valley Community Action Agency (CVCAA). They manage the Comprehensive Energy Assistance Program (CEAP), which utilizes federal Low Income Home Energy Assistance Program (LIHEAP) funds to help eligible residents in Ozona and surrounding areas pay their utility bills.
To qualify for assistance, your household income generally must not exceed 150% of the Federal Poverty Guidelines. For the 2025 program year, this equates to approximately $23,475 for a single-person household and $48,225 for a family of four. Priority is often given to households with the lowest income relative to energy costs.
Residents of Ozona and Crockett County can apply directly through the CVCAA website or by requesting a paper application. Since the main office is in San Angelo, most Crockett County applicants utilize the mail-in option or the online portal. Call (325) 653-2411 or dial 2-1-1 for local referral information.
You must provide proof of identity (driver’s license or ID) and Social Security cards for all household members. Additionally, you need proof of income for the past 30 days (pay stubs, award letters) for all adults, and a copy of your most recent electric bill showing your name and service address.
Yes, the Crisis Assistance component of the Crockett County Texas electric bill assistance program is designed specifically for households facing immediate disconnection or extreme weather conditions. If you have received a disconnect notice, mark your application as a "Crisis" or "Priority" status to potentially expedite processing, though funding availability varies.
Yes, the Concho Valley Community Action Agency prioritizes "vulnerable" households. This includes individuals aged 60 and older, persons with disabilities, and families with children under the age of six. These groups often receive assistance first during periods of high demand or limited funding.
Processing times for the Crockett County Texas electric bill assistance program can vary significantly based on demand. Standard applications may take 60 to 90 days to review. If you are in a crisis situation, the agency attempts to process the file faster, but you should continue paying what you can while waiting.
Yes, renters are fully eligible for the Comprehensive Energy Assistance Program (CEAP) as long as they are responsible for paying the electric bill directly to the provider. If your utilities are included in your rent, you generally cannot receive direct electric assistance, though other housing relief may be available.
Yes, CEAP funds can be applied to bills from cooperatives like the Southwest Texas Electric Cooperative (SWTEC). Additionally, members should contact SWTEC directly to ask about internal payment plans or "Operation Round Up" style charitable programs that may offer small grants for members in financial distress.
If you are ineligible for CVCAA programs, contact Texas Utility Help for statewide relief options. You can also reach out to the Crockett County Care Center or local churches in Ozona for one-time emergency aid. Dialing 2-1-1 Texas remains the best way to find alternative local non-profits or "pledge" agencies.
Residents of Crosby County struggling with high electric bills have access to specific, government-funded financial safety nets. The primary solution is the Comprehensive Energy Assistance Program (CEAP), which helps low-income households cover electricity, gas, and propane expenses.
Because Crosby County operates under a regulated utility environment—unlike the deregulated markets in Dallas or Houston—you cannot simply switch providers to lower your rate. Instead, you must rely on these structured assistance programs and specific provider policies to maintain financial stability.
The CEAP is a grant, not a loan. It is funded federally and administered locally by the South Plains Community Action Association (SPCAA). This program is designed to:
Payments are made directly to your utility provider (such as Xcel Energy, South Plains Electric Cooperative, or Lighthouse Electric) on your behalf.
To qualify, your household income must be at or below 150% of the Federal Poverty Income Limits. Eligibility is calculated based on your gross income from the 30 days immediately preceding your application date.
Current Income Limits (2025):
Note: Non-cash benefits like SNAP (food stamps) are generally not included in this income calculation, though you must still disclose them.
The SPCAA has strict documentation rules. Missing a single document will delay your application and could result in service disconnection. Ensure you have the following ready before your appointment:
You must apply through the designated local center. Residents of Crosbyton, Ralls, and Lorenzo cannot apply at offices in Lubbock.
SPCAA Crosby County Center
Call immediately if you receive a disconnect notice. Crisis applications are prioritized, but the verification process still takes time.
Your location in Crosby County determines your electric provider, and each has different policies for assistance.
1. Xcel Energy (Southwestern Public Service)
2. South Plains Electric Cooperative (SPEC)
3. Lighthouse Electric Cooperative
If someone in your home relies on electric-powered life-sustaining equipment, you have legal rights under Texas law.
If CEAP funds are depleted or you are waiting for approval, use these local resources to bridge the gap.
Food Pantries (Save Grocery Money for Bills):
Benevolence Funds:
Crime Victims' Compensation:
The main resource is the Comprehensive Energy Assistance Program (CEAP), funded by the federal Low Income Home Energy Assistance Program (LIHEAP). CEAP provides financial help with utility bills, particularly for low-income households in Crosby County, Texas.
The South Plains Community Action Association (SPCAA) operates the CEAP program locally for Crosby County. This is the community action agency residents must contact to inquire about eligibility and the application process for utility assistance.
To qualify for CEAP and other low-income energy assistance in Texas, a household's gross income must generally be at or below 150% of the Federal Poverty Income Guidelines. Eligibility is based on 30 days of prior income.
You should contact the local South Plains Community Action Association (SPCAA) office in Crosbyton to schedule an appointment. You must complete an application and provide required documentation at your scheduled appointment.
Applicants must provide proof of income for the last 30 days for all adult household members, photo identification, Social Security cards for everyone, proof of residence, and current/past due utility bills.
Yes, the CEAP program prioritizes providing assistance to vulnerable households. This includes those with elderly individuals (60+), people with disabilities, or families with children who are five years of age or under.
The program may offer two types of aid: Utility Assistance for ongoing support, and the Household Crisis Component for disconnection notices or extreme weather, which can cover past-due utility payments.
The Crosby County Center for the SPCAA is located in Crosbyton, TX. You can call their main line at (806) 691-2201 to inquire about the Comprehensive Energy Assistance Program (CEAP) application process.
Yes, both homeowners and renters in Crosby County may be eligible for the CEAP utility payment assistance, provided they meet all other requirements regarding income, citizenship, and residency.
While primarily focused on energy (electric, natural gas, propane), some funding streams like Texas Utility Help (LIHEAP/LIHWAP) may assist with water and wastewater bills for eligible households in Crosby County.
If you are currently seeking the Dallam County Texas electric bill assistance program, you need accurate and immediate solutions to prevent service interruption and stabilize your household finances. This resource outlines specific financial resources, government grants, and local charity networks designed to help residents of Dalhart, Texline, and rural areas manage high energy costs. Unlike the majority of the state, our local energy market requires a distinct approach to securing aid and maintaining critical services.
To secure financial aid effectively, you must first understand that Dallam County operates differently from the rest of Texas. While most Texans rely on the deregulated market managed by ERCOT, Dallam County connects to the Southwest Power Pool (SPP). This means residents cannot shop around for cheaper rates or switch providers to lower their bills.
Your assistance options depend entirely on which of the two primary providers serves your home. You are likely served by Rita Blanca Electric Cooperative (RBEC) if you are in a rural area, or Southwestern Public Service Company (Xcel Energy) if you reside within certain municipal or industrial zones. Relief must come from direct financial subsidies rather than market competition.
The primary source of large-scale financial relief is the Comprehensive Energy Assistance Program (CEAP). This federal grant is administered locally by Panhandle Community Services (PCS). Their goal is to prevent homelessness and ensure energy security for low-income households.
Types of Assistance Available
PCS offers three distinct components of aid depending on your current status:
Income Eligibility Guidelines
To qualify for CEAP, your household income must be at or below 150% of the Federal Poverty Guidelines. As of early 2025, the maximum annual gross income limits are approximately:
How to Apply
Residents can apply online or visit the local PCS office. It is crucial to apply as soon as possible because the intake process can take up to 90 days. You will need to provide:
Local Contact: Panhandle Community Services - Dalhart Office 414 Denver Ave, Suite 105, Dalhart, Texas 79022 Phone: (806) 244-5240
As a member-owned cooperative, RBEC operates under specific bylaws designed to support its members. If you are an RBEC member, you are an owner of the company, which grants you certain privileges not available to customers of for-profit utilities.
Payment Arrangements and Communication
If you cannot pay your bill on time, you must contact the billing department immediately. Do not wait for a disconnection notice. RBEC may offer a "Deferred Payment Plan" based on your payment history. This allows you to pay a portion of the bill now and the rest in installments.
Critical Warning: Avoid Third-Party Payers
RBEC has issued explicit warnings regarding third-party payment sites like Doxo.com. These sites often charge hidden fees and delay the transfer of your money. A payment made on Doxo might not reach RBEC for days, leading to accidental disconnection. Always pay directly through the official Smart Hub portal or at authorized local banks in Dumas, Stratford, or Texline.
Residents served by Southwestern Public Service (Xcel Energy) have access to corporate-level assistance programs. These are standardized across their service territory and offer different tools for budget management.
Averaged Monthly Payment (AMP)
This program helps smooth out the peaks and valleys of seasonal energy costs. It averages your usage over the year, so you pay a consistent amount each month. While this does not reduce the total cost, it prevents the shock of a massive winter or summer bill that could cause a default.
Medical Certificates
If a member of your household has a serious medical condition, you can apply for a medical certificate. This delays disconnection for up to 63 days to give you time to secure funding. However, it is not a waiver of payment; you must still pay for the energy used.
When government aid is too slow or you are in immediate crisis, local faith-based organizations often step in to bridge the gap. These groups can often provide vouchers or checks directly to the utility provider within days.
Good Samaritan Christian Services
This organization is a pillar of support in Dalhart. They have recently moved to a new facility to better serve the community.
Dalhart Ministerial Alliance
Composed of local pastors, this alliance pools resources to help transients and residents in emergencies.
St. Anthony of Padua Catholic Church
Operating with the spirit of the St. Vincent de Paul Society, this parish offers person-to-person aid. Their process may involve an interview to understand the root cause of your financial crisis. You can contact the church office at (806) 244-4128 for intake procedures.
It is vital to understand the legal protections available for medically vulnerable residents. Texas law defines two categories of medical status that can prevent immediate disconnection.
Chronic Condition vs. Critical Care
The Limitations of Protection
These designations strictly provide time, not money.
If you find yourself needing assistance year after year, the problem may be your home's physical structure. The Weatherization Assistance Program (WAP), also managed by Panhandle Community Services, helps permanently reduce your bills.
WAP provides free installation of energy-saving measures, including:
If you are facing a high bill or disconnection notice today, follow this step-by-step plan to maximize your chances of receiving aid.
https://ritablancaelectric.com/ https://www.pcsvcs.org/ https://www.tdhca.texas.gov/
The main resource is the Comprehensive Energy Assistance Program (CEAP), administered locally by Panhandle Community Services. This federally funded initiative helps low-income households covering Dalhart and surrounding areas pay for electricity, gas, and propane. It prioritizes elderly residents, individuals with disabilities, and families with young children.
To apply, you must submit an application through Panhandle Community Services. You can download the form from their website or pick one up at their local office. Completed forms can be mailed to their Amarillo headquarters or dropped off at the specific Dalhart service center.
Eligibility for the Dallam County Texas electric bill assistance program is generally set at or below 150% of the Federal Poverty Guidelines. For 2025, this equates to an annual household income of approximately $23,475 for a single person or $48,225 for a family of four.
The local office is located at 414 Denver Ave, Suite 105, Dalhart, TX 79022. While you can visit this location to pick up or drop off paperwork, processing is often handled centrally. It is advisable to call (806) 244-5240 or the main line at (806) 372-2531 before visiting.
Yes, CEAP includes a crisis component for households facing immediate disconnection or extreme weather conditions. You must provide a disconnection notice with your application. Panhandle Community Services may expedite processing in these emergencies to maintain your service or restore power quickly.
You must provide proof of income for the last 30 days for all household members over 18, current utility bills (electric, gas, or propane), and valid photo identification. Additionally, you will need social security numbers for all household members and proof of U.S. citizenship or legal residency.
CEAP assistance is typically available once per program year, which often runs from January to December. However, if you face a life-threatening crisis or a declared disaster, you may be eligible for additional emergency funding depending on the availability of federal grants.
Yes, the Salvation Army often provides emergency financial aid when other programs are unavailable or funds are exhausted. They may help with a portion of your utility bill. Contact their local representatives or visit the nearest service center to inquire about current funding availability.
Yes, residents may qualify for the "Neighbor-to-Neighbor" bill assistance program, funded by Direct Energy and administered by local agencies. Additionally, Texas 2-1-1 can connect you with local charities, churches, and non-profits that offer one-time emergency grants for utility payments.
For immediate referrals, dial 2-1-1 or (877) 541-7905 to reach the Texas Health and Human Services helpline. For direct program applications, contact Panhandle Community Services at (806) 372-2531. Always have your account number and recent bill ready when calling.
Finding a reliable Dallas County Texas electric bill assistance program is essential when facing high energy costs. Residents often struggle with the volatility of the deregulated energy market and extreme weather conditions. Fortunately, a network of federal, state, and local resources exists to prevent service disconnection. This guide provides a streamlined path to accessing these funds.
You do not have to navigate this complex system alone. Support is available through government grants, utility provider charities, and local non-profits. By acting quickly and gathering the right documents, you can secure the help you need to keep the lights on.
The Comprehensive Energy Assistance Program (CEAP) is the primary source of government aid for energy bills. In Dallas County, this program is administered by Dallas County Health and Human Services (DCHHS). It provides direct payments to utility companies for electricity and gas bills. This is a grant, not a loan, meaning you do not have to pay it back.
Priority Groups for Assistance
Because funding is limited, DCHHS does not process applications strictly by the date received. They use a priority system to ensure the most vulnerable residents receive help first. Your application will move faster if your household includes:
Income Eligibility Requirements
To qualify, your household's gross income must be at or below 150% of the Federal Poverty Income Guidelines. You must calculate this based on income before taxes are deducted.
2025 Maximum Annual Income Limits:
Required Documents
Incomplete applications are the primary reason for delays or denials. You must submit a full packet to enter the processing queue. Ensure you have clear copies of the following:
Important Note: DCHHS often experiences processing delays of 10 to 12 weeks. You should continue making payments or seek emergency aid from non-profits while waiting for your application to be reviewed.
Many Retail Electric Providers (REPs) in Texas manage their own charitable assistance funds. These programs are designed for temporary crises and are often faster than government grants.
TXU Energy Aid
TXU Energy operates the TXU Energy Aid program. This initiative has provided millions of dollars in bill payment assistance. They generally do not accept direct applications from customers.
Reliant CARE Program
Reliant Energy offers the Community Assistance from Reliant Energy (CARE) program. This fund provides bill credits to qualified customers facing hardship. Like TXU, Reliant works through partner agencies. You can contact these partners in Dallas County:
Atmos Energy "Sharing the Warmth"
If you use natural gas for heating, Atmos Energy provides support through Sharing the Warmth. This program helps pay for past-due gas bills.
When government funds are unavailable, local non-profits serve as a critical safety net. These organizations often have specific geographic boundaries for service.
Society of St. Vincent de Paul (SVdP)
SVdP provides emergency assistance through local "Conferences" based at Catholic churches. You typically must live within a specific parish's boundaries to receive help.
Network of Community Ministries
This agency serves residents in the Richardson Independent School District area, which includes parts of Dallas. They offer more flexible income requirements than federal programs.
The Senior Source
This organization is dedicated to helping older adults in Dallas. They provide financial coaching and direct utility bill assistance for residents aged 60 and older.
If a member of your household requires life-sustaining electric medical equipment, you have specific legal protections. You must apply for Critical Care status to prevent immediate disconnection.
Submitting the Application Correctly
A common mistake is sending the medical form to the billing company. You must send it to the Transmission and Distribution Utility (TDU). In Dallas, this is usually Oncor.
Crucial Warning: Critical Care status does not pay your bill. It extends the notice period before disconnection and provides protection during certain weather events, but you remain responsible for the balance.
The Weatherization Assistance Program (WAP) focuses on long-term energy solutions. Also administered by DCHHS, this program installs free energy-efficiency upgrades in your home.
To save time, be aware that several well-known programs are no longer accepting applications as of late 2025. Do not rely on these for immediate assistance.
If you are facing an imminent disconnection, follow this action plan:
The main resource is the Comprehensive Energy Assistance Program (CEAP). Administered locally by Dallas County Health and Human Services (DCHHS), this federally funded program helps low-income households pay for electricity, gas, and heating. It prioritizes elderly residents, individuals with disabilities, and families with children under five.
No, the Lite-Up Texas program has been discontinued and is no longer active. Residents looking for similar help should instead apply for CEAP or contact their retail electric provider directly. Many providers offer their own aid programs that replace the assistance previously provided by Lite-Up Texas.
You can apply through the DCHHS website or by mailing a paper application. Due to high demand, the online portal may occasionally close for maintenance or when application limits are reached.
Online: Visit the Dallas County Health and Human Services website.
Mail: Download the application and send it to the DCHHS office on North Stemmons Freeway.
Phone: Call the automated line at 214-819-1848 for status updates.
To be eligible, your household income must be at or below 150% of the Federal Poverty Guidelines.
For a single person, this is approximately $22,590 per year.
For a family of four, the limit is roughly $46,800 per year.
Income is calculated based on the gross earnings of all household members over the past 30 days.
Government programs like CEAP typically take up to 4 weeks to process and are not designed for same-day emergencies. If you face immediate disconnection:
Call your provider (e.g., TXU, Reliant) immediately to request a deferred payment plan.
Dial 2-1-1 to find local charities like Catholic Charities or The Salvation Army that may have emergency funds available faster than the county.
Incomplete applications are the top reason for delays. You must provide:
Photo ID for the applicant (Driver's License or State ID).
Proof of citizenship or legal residency (Birth Certificate, Passport, or Green Card) for all household members.
Proof of income for the last 30 days for everyone over 18 (pay stubs, Social Security award letters).
Current electric bill showing the account number and service address.
Yes, major providers often have donor-funded programs for customers who don't qualify for federal aid.
TXU Energy Aid: Helps customers in financial distress; usually requires a referral from a partner agency.
Reliant Energy CARE: Provides grants to qualified customers.
Action: Call the customer service number on your bill and ask specifically for "bill payment assistance" or "hardship programs."
Common reasons for denial include exceeding the income limit, failing to provide all required documents, or living outside Dallas County limits. Additionally, if program funds for the fiscal year have been exhausted—which often happens by late 2025—applications may be denied or placed on a waitlist until new funding arrives in January or February.
Yes, CEAP guidelines require prioritizing households with seniors (60+) and disabled individuals. However, specific partner agencies like The Senior Source may expend their allocated funds earlier in the year due to high demand. Even if a specific agency is out of funds, you can still apply directly through DCHHS, though wait times may be longer.
Generally, households are limited to receiving CEAP assistance once every 12 months. This is not a monthly subsidy but a one-time benefit designed to resolve a crisis or stabilize energy costs. If you have received help recently, you must wait a full year from that date before becoming eligible again.
Residents of Dawson County, particularly in Lamesa, face unique challenges when it comes to energy costs. The region experiences extreme temperatures, ranging from over 100°F in the summer to freezing conditions in the winter. Because the area is largely part of a deregulated energy market, there is no single utility company to contact for help. Instead, assistance is spread across government agencies, private retail providers, and local charities.
The primary source of substantial financial aid is the Comprehensive Energy Assistance Program (CEAP), managed locally by West Texas Opportunities Inc. (WTO). However, this program has strict rules and funding limits. To bridge the gap, residents often rely on provider-specific relief funds and community groups like the Lamesa Ministerial Alliance. This guide breaks down exactly how to access these resources, step-by-step.
The CEAP is the most significant resource for low-income households needing help with electric bills. It is funded by the federal government but administered locally. In Dawson County, West Texas Opportunities Inc. (WTO) handles all applications.
Where to Apply
You cannot apply for this program online; you must go through the local office. The intake center is located at the Lamesa Neighborhood Center.
Types of Assistance Available
The program offers two main types of support depending on your situation:
Income Eligibility Rules
To qualify, your household income must be at or below 150% of the Federal Poverty Guidelines. Income is calculated based on cash receipts before taxes. This includes wages, Social Security, and pensions.
2025 Income Limits (Estimated):
Note: SNAP (Food Stamps) benefits are usually not counted as income for this specific calculation. This means you may still qualify for electric help even if you receive food aid.
Required Documentation
When you go to your appointment, you must bring specific documents. Failure to bring these will result in your application being denied or delayed.
Because Lamesa (Zip Code 79331) is in a deregulated area, you choose your electricity company. Many of these private companies have their own assistance funds. You must contact your specific provider to access them.
Provider-Specific Aid Programs
Deferred Payment Plans and Switch-Holds
If you cannot pay your full bill, you can request a Deferred Payment Plan (DPP).
The Public Utility Commission of Texas (PUCT) has rules to protect vulnerable residents. These rules do not pay your bill, but they can delay disconnection to give you time to find help.
Medical Protections
If someone in your home relies on electric medical equipment, you can apply for specific designations:
How to Apply:
Extreme Weather Moratoriums
Companies cannot disconnect your power during dangerous weather.
When government funds are unavailable, local churches and charities often step in. These organizations provide emergency vouchers or other forms of support.
Lamesa Ministerial Alliance & Feed One
The Ministerial Alliance is a group of local churches that pool resources to help neighbors in need.
Church Outreach Programs
Paying the bill is a short-term fix; reducing energy usage is a long-term solution. The Weatherization Assistance Program (WAP) helps low-income homeowners make their houses more efficient.
What the Program Does
WAP pays for improvements that lower your monthly energy demand. Services are free and may include:
How to Apply
This program is also run by West Texas Opportunities Inc. You can apply at the same Lamesa Neighborhood Center where you apply for bill assistance. Priority is given to the elderly, families with children, and people with disabilities.
If you are struggling to pay your electric bill in Dawson County, follow this sequence for the best results:
The main government-funded aid is the Comprehensive Energy Assistance Program (CEAP). In Dawson County, this program is administered locally by West Texas Opportunities, Inc. It provides financial relief to low-income households to help manage energy costs. Unlike short-term charity, CEAP is designed to offer long-term stability by targeting the households with the highest energy burdens.
You can apply for assistance directly through the local West Texas Opportunities office.
Address: 603 N 4th St, Lamesa, TX 79331
Phone: (806) 872-8354
Hours: Monday through Friday (Call to confirm appointment availability) Documentation is typically required, so it is best to call ahead before visiting in person.
To qualify for the Dawson County Texas electric bill assistance program, your household income must generally be at or below 150% of the Federal Poverty Guidelines. For 2025, this roughly translates to:
1 Person: ~$23,475
2 People: ~$31,725
4 People: ~$48,225
Priority is given to households with elderly residents (60+), individuals with disabilities, and families with children under age five.
No. The Lite-Up Texas program, which previously provided summer electricity discounts, has been discontinued and is no longer funded. Residents looking for similar relief should now apply for CEAP through West Texas Opportunities or ask their specific retail electric provider (like TXU or Reliant) if they offer their own proprietary low-income relief or deferred payment plans.
When applying for the Dawson County Texas electric bill assistance program, you must provide:
Proof of Income: Pay stubs for the last 30 days for all adults (18+).
Identification: Valid driver’s license, ID, or birth certificate for all household members.
Utility Bill: A copy of your most recent electric bill (and gas/propane bill if applicable).
Consumption History: A 12-month billing history from your utility provider is often requested.
Yes. CEAP includes a Crisis Assistance component specifically for households facing immediate disconnection or extreme weather hazards. If you have received a "shut-off" or disconnection notice, mention this immediately when contacting West Texas Opportunities. They may be able to expedite your application or pledge a payment to your provider to maintain service while your paperwork is processed.
Yes. Many Retail Electric Providers (REPs) operating in deregulated areas like Dawson County have their own aid funds:
TXU Energy Aid: Offers bill payment assistance to qualified customers in critical situations.
Reliant Energy CARE: Provides funds for customers facing extreme hardship (job loss, illness).
Action: Call the number on your electricity bill and ask specifically for "bill payment assistance" or "deferred payment plans."
Generally, CEAP funds are used strictly for energy consumption charges and cannot typically be used to pay for:
Late fees
Disconnection/Reconnection fees
Meter tampering charges
Security lights However, in verifiable crisis situations, some program components or local non-profits (like the Salvation Army or Catholic Charities via 2-1-1) may occasionally assist with deposits to help a family secure housing.
CEAP assistance is typically determined on a calendar year basis. If you are eligible, you may receive benefit payments for up to 12 months depending on your "vulnerability status" (e.g., if a household member is elderly or disabled). For crisis assistance, support is often limited to once per year or once per season (summer/winter), subject to funding availability.
If you do not qualify for the Dawson County Texas electric bill assistance program through CEAP, try these resources:
2-1-1 Texas: Dial 2-1-1 from any phone to find local church benevolence funds or smaller charities in Lamesa.
Lamesa Ministerial Alliance: Local churches sometimes pool funds to help residents with one-time emergency bills.
Salvation Army: Often has a local presence or mobile unit that assists with emergency utilities.
Residents struggling with high utility costs can find relief through the Deaf Smith County Texas electric bill assistance program. This essential safety net offers financial stability for families facing energy insecurity in Hereford and surrounding communities. Our analysis breaks down the specific agencies and state mandates designed to keep your power on.
The first step in securing aid is identifying which company delivers your power. The rules for assistance differ significantly between the two main providers in the region.
Deaf Smith Electric Cooperative (DSEC)
This provider operates as a member-owned non-profit. While many residents believe the cooperative's "Operation Round Up" fund helps with bills, this program actually prioritizes educational scholarships and community grants rather than individual bill payment assistance.
Xcel Energy (Southwestern Public Service)
Xcel Energy serves the municipal areas of Hereford and local industrial zones. As an investor-owned utility, they have a more formalized internal assistance structure.
The primary source of funding for the Deaf Smith County Texas electric bill assistance program is CEAP. This federal grant is managed locally by Panhandle Community Services (PCS). It is designed to help low-income households pay their electric, gas, or propane bills.
How CEAP Works
This program is not an automatic discount. It is a crisis intervention tool that requires an active application.
Who Gets Priority?
Funding is limited and is not guaranteed even if you qualify. PCS uses a priority rating system to decide who gets help first. You are considered "Priority 1" if your household includes:
To qualify for CEAP, your household income must be at or below 150% of the Federal Poverty Guidelines. This is calculated using your Gross Annual Income before taxes.
Current Income Limits (150% FPL):
For households with more than 8 people, the limit increases by approximately $8,250 for each additional member.
Residents must apply through the Panhandle Community Services office. The Hereford service center handles applications for Deaf Smith County.
Location: 1011 E. Park Street, Hereford, Texas 79045. Phone: 806-364-5631 or 1-800-676-4727.
Mandatory Documentation
Incomplete applications are the main cause of denial. You must gather the following documents before applying:
Important Note: Processing can take up to 90 days. Do not wait for a disconnection notice to apply.
Texas regulations provide safety nets that can stop a disconnection temporarily.
Critical Care Status
If someone in your home requires an electric medical device (like a ventilator), you can apply for "Critical Care" status.
Extreme Weather Moratoriums
Utilities cannot disconnect you during dangerous weather.
If federal funds are unavailable, local faith-based groups in Hereford may offer small "gap" grants. These are typically one-time payments of $50 to $200.
Paying the bill is a temporary fix. Reducing the bill is a permanent solution. The Weatherization Assistance Program (WAP) is free for eligible low-income homeowners and renters.
Available Upgrades:
You should ask to apply for WAP at the same time you apply for CEAP assistance.
By combining federal aid with state protections and local charity, you can navigate the Deaf Smith County Texas electric bill assistance program effectively.
The primary administrator for federal and state utility assistance in Deaf Smith County is Panhandle Community Services (PCS). They manage the Comprehensive Energy Assistance Program (CEAP), which distributes Low Income Home Energy Assistance Program (LIHEAP) funds to eligible residents in Hereford and surrounding communities to help cover heating and cooling costs.
To qualify for the Deaf Smith County Texas electric bill assistance program, your household income must generally be at or below 150% of the Federal Poverty Guidelines. For 2025, this equates to approximately $23,475 for a single person or $48,225 for a family of four. Priority is often given to lower-income households.
You can apply by visiting the Panhandle Community Services website to download an application or requesting one by mail. Residents in Deaf Smith County typically submit their forms and documentation to the main PCS office in Amarillo or the nearest outreach center. Call (806) 372-2531 to confirm the current submission process for Hereford residents.
Deaf Smith Electric Cooperative (DSEC) does not offer a direct cash assistance program for paying individual residential bills. However, they can refer members to local agencies like Panhandle Community Services. DSEC members should also inquire about "payment arrangements" or "deferred payment plans" if they anticipate difficulty making a payment on time.
When applying for the Deaf Smith County Texas electric bill assistance program, you must provide:
Proof of income for the last 30 days for all household members over 18.
Valid identification (Driver’s License or ID).
Current utility bill (showing name, address, and account number).
Social Security numbers for all household members.
Yes, the Crisis Assistance component of the CEAP is designed for households facing immediate disconnection or extreme weather hazards. If you have received a disconnect notice, indicate this clearly on your Panhandle Community Services application. Crisis funds can often be expedited to prevent service interruption, though funding is limited.
Yes, the program prioritizes vulnerable households, specifically those with elderly residents (age 60+), individuals with disabilities, and families with children under age six. While these groups still must meet income guidelines, their applications are typically processed first to ensure their safety during extreme heat or cold.
Under standard CEAP guidelines, eligible households can typically receive assistance once per program year. However, if you qualify for the "Crisis" component due to a life-threatening situation or disconnection notice, you may be eligible for additional support depending on available funding and your specific household vulnerability rating.
Yes. If PCS funds are depleted, you can contact 2-1-1 Texas (dial 2-1-1) for referrals to local charities. In Hereford, the Salvation Army or local church ministries may offer small, one-time emergency grants. Additionally, the statewide Texas Utility Help program is an alternative option for homeowners and renters.
Yes, the Comprehensive Energy Assistance Program (CEAP) covers more than just electricity. It can assist with other heating sources, including natural gas and propane. When applying, include the bills for the primary energy source you use for heating and cooling to maximize the potential benefit amount.
Residents of Delta County, Texas, facing high energy costs or disconnection notices can access several local and state options for electric bill assistance. The primary resource for financial aid is the Comprehensive Energy Assistance Program (CEAP), administered locally by Community Services of Northeast Texas, Inc. (CSNT). Additional support, including emergency payments and payment arrangements, may be available from local charities in Cooper and directly from your electric cooperative. These programs are designed to provide financial relief and help stabilize household energy costs for low-income families, seniors, and residents with disabilities.
For residents of Delta County, the most critical piece of information for securing utility assistance is identifying the correct local agency. Federal and state programs, including the well-known Low Income Home Energy Assistance Program (LIHEAP), are not managed directly by the federal government or the State of Texas. Instead, the Texas Department of Housing and Community Affairs (TDHCA) distributes these funds to designated local provider organizations, also known as "subrecipients," which manage the application and distribution process for specific counties.
The single, official subrecipient and administrator for all 12 counties in the Northeast Texas region, which explicitly includes Delta County, is Community Services of Northeast Texas, Inc. (CSNT). This organization is the central "funnel" for the most significant government-funded assistance. Any Delta County resident seeking help from CEAP or LIHEAP must go through CSNT. This fact is further confirmed by local electric providers, such as Farmers Electric Cooperative and Lamar County Electric Cooperative , which both refer their members in Delta County directly to CSNT for financial assistance.
Programs Administered by CSNT
CSNT manages federal and state funds to provide a support structure for low-income households. The two primary programs relevant to utility assistance are CEAP and CSBG.
How to Apply for Assistance at CSNT
The application process is formal and requires specific documentation. All individuals seeking assistance must first complete an "Application for Assistance".
Step 1: Obtain the Application Form The application is available as a PDF document that can be downloaded from the Community Services of Northeast Texas, Inc. website. The official website for CSNT is: https://www.csntexas.org/. The application form will require detailed information about every member of the household, all income sources, and the nature of the utility crisis.
Step 2: Complete the Application and Gather Documents The single most common reason for delays or denial is an incomplete application. It is essential to fill out the application completely and attach copies of all required documents (see the detailed document checklist in the next section). The agency has stated that if an application is incomplete, it will only make one attempt to contact the household for the missing documents.
Step 3: Submit the Application Delta County residents can submit their completed application packet in several ways:
CSNT Contact Information
For questions about the application or to check on the status of a submitted application, residents can contact the agency directly.
The Comprehensive Energy Assistance Program (CEAP) is the primary state-level program for utility assistance in Texas. It is not a new program but rather the state's method of integrating all federally funded LIHEAP programs to enhance efficiency and prevent duplication of services. It is designed to assist low-income households in meeting their immediate energy needs.
It is important to understand that CEAP is not a first-come, first-served entitlement. The program is specifically structured to assist households that have the highest home energy needs. This takes into account both the household's "energy burden" (the percentage of their income spent on utilities) and the presence of vulnerable individuals.
Priority for assistance is given to households containing:
Households that fall into one of these priority groups are more likely to receive assistance, especially when funds are limited.
To qualify for CEAP and related programs through CSNT, all applicants must meet specific, non-negotiable eligibility criteria based on income, residency, and citizenship. Preparing all documents in advance is the most effective way to ensure a smooth application process.
Income Guidelines
To be eligible, a household's total gross income (income before taxes) must be at or below 150% of the Federal Poverty Income Guidelines.
These income limits are updated annually by the federal government. A critical detail is that eligibility is not based on last year's tax return. Instead, it is based on the household's income received for the past 30 days immediately preceding the date of the application. This allows individuals who have recently lost a job or experienced a drop in income to qualify, even if their income from the previous year was higher.
Required Document Checklist (The "Document Stack")
An incomplete application will be rejected. Before submitting the CSNT application form, applicants must gather a complete "Document Stack" with copies of the following items.
1. Proof of Identification A current, valid, government-issued photo ID is required for all household members who are 18 years of age or older. This can include a state-issued Driver's License or ID card, a U.S. Passport, or a Military ID.
2. Proof of Citizenship or Legal Residency Because these programs are federally funded, applicants must provide proof of U.S. citizenship or qualified legal residency for every member of the household, including children. Valid documents include:
3. Social Security Cards A copy of the Social Security card is required for every household member, regardless of age.
4. Proof of Income Applicants must document all sources of gross income for all household members (18 and older) for the 30-day period right before the application date. This includes, but is not limited to:
5. Utility Bill and Disconnection Notice A copy of the current utility bill is required. If the household is facing a shut-off, the disconnection notice is the most critical document to include. Some programs also require a 12-month billing history from the electric company, which a resident can request from their provider.
6. Declaration of No Income If any adult household member (18 years or older) has zero income, they cannot simply be left off the application. That individual must fill out and sign a specific "Declaration of Income State Form" or "DIS Form" certifying that they had no income in the past 30 days.
While CEAP provides immediate financial relief for past-due bills, the state and federal government also offer a program designed to lower energy bills permanently. The Low-Income Weatherization Assistance Program (WAP) helps by making homes more energy efficient.
In Delta County, the transmission and distribution utility (TDU) is Oncor. Oncor administers its own Low-Income Weatherization Program for qualifying customers in its service territory.
This program is not a cash grant or a bill payment service. Instead, Oncor provides incentives to participating contractors who perform energy-saving home improvements at little to no cost for the resident. These improvements can include:
To qualify for Oncor's weatherization program, a household must have Oncor as its electric delivery provider and have an annual household income at or below 200% of the federal poverty guidelines. This income limit is higher than the 150% limit for CEAP, meaning some families who do not qualify for bill payment assistance may still qualify for weatherization.
How to Apply for WAP
The application process for weatherization is entirely separate from CEAP.
These programs run on an annual funding cycle, typically from February to November, and funds can be exhausted. It is important to check the Oncor website for the current program status.
For residents in Cooper and the surrounding area facing an immediate crisis, such as a same-day disconnection, local charities may be able to provide faster, more direct emergency aid.
Cooper Methodist Church and The Salvation Army
While The Salvation Army is a national organization, its assistance is administered at a hyper-local level through service units. In Delta County, this service unit is managed through a direct partnership.
The Cooper Methodist Church acts as the official Salvation Army representative for Cooper. The church maintains limited funds specifically for providing emergency rent and utility assistance to qualified households.
Because these funds are for emergencies, the documentation requirements are extremely strict and focus on proving a verifiable, short-term crisis.
How to Apply for Salvation Army Funds
Individuals seeking this emergency aid must contact the church directly and be prepared to provide extensive documentation.
Required Documentation for Emergency Aid To apply for assistance from these funds, an individual must provide all of the following seven items:
This assistance is designed to be a one-time bridge for a specific emergency, not an ongoing subsidy.
Delta Hope House
The Delta Hope House is another crucial community resource in Cooper. While its primary mission is to serve as a food pantry , it is deeply integrated with the needs of residents facing financial hardship.
A family struggling to pay an electric bill is often also facing food insecurity. Delta Hope House provides once-monthly grocery pick-ups and a Commodity Supplemental Food Program for seniors aged 60 and over.
Critically, the electric bill itself is a key to accessing these other services. To qualify for food assistance from Delta Hope House, the first requirement is providing proof of residence in Delta County, which must be the current electric bill with the client's name and address on it. This demonstrates how a single utility bill is essential for accessing the full spectrum of local aid.
Before a bill becomes a crisis, the first and most important call a resident should make is directly to their electric company. Delta County is served by member-owned electric cooperatives, not large, investor-owned utilities. This cooperative model often provides more flexibility for members experiencing financial hardship. The two primary cooperatives serving Delta County are Farmers Electric and Lamar County Electric.
Contact Your Electric Cooperative First
Residents should not wait for a disconnection notice. As soon as it becomes clear that paying a bill on time will be difficult, contact the provider's member services department.
Farmers Electric Cooperative (FEC)
Farmers Electric Cooperative (FEC) explicitly encourages members to reach out for help.
Lamar County Electric Cooperative
Lamar County Electric Cooperative also serves parts of Delta County and follows a similar model of referring members to local assistance agencies.
The consistent referrals from both major electric providers back to CSNT and The Salvation Army confirm that these are the two primary and correct channels for assistance in Delta County.
If a resident is still unsure where to begin or if their situation is complex, statewide referral services can help navigate the system.
2-1-1 Texas
This is a free, confidential, 24/7 information and referral service operated by the Texas Health and Human Services Commission. By calling 2-1-1, residents can speak with a specialist who has access to the most comprehensive database of local resources for utility assistance, food, housing, and other needs.
TDHCA Help for Texans
This is the official online database of local providers funded by the Texas Department of Housing and Community Affairs (TDHCA). This tool is the official replacement for previous state-run application portals.
When searching for assistance, residents may find outdated information pointing to programs that are no longer active. Wasting time applying for a defunct program can be disastrous during a utility crisis.
Status of the LITE-UP Discount Program
The LITE-UP Texas Discount Program is no longer active.
Many older websites still reference this program, which once offered a discount on electric bills during the summer months. However, the LITE-UP fund was depleted, and all discounts through this program ended permanently on August 31, 2016. Any website, application form , or phone number referencing the LITE-UP program is using information that is more than a decade out of date.
Status of the Texas Utility Help Website
The online application portal texasutilityhelp.com is CLOSED and is no longer accepting applications.
This website was created by the TDHCA to distribute emergency funds during the COVID-19 pandemic. That program has ended, and the portal is shut down.
The Texas Department of Housing and Community Affairs (TDHCA) now officially directs all individuals to use the "Help for Texans" portal (https://www.tdhca.texas.gov/help-for-texans) to find their local, county-level provider. For Delta County, this process confirms that Community Services of Northeast Texas (CSNT) is the correct and current channel for all state and federal utility assistance.
The main resource for residents is the Comprehensive Energy Assistance Program (CEAP), managed locally by Community Services of Northeast Texas (CSNT). This federally funded program assists low-income households with utility payments to prevent service disruptions. It prioritizes elderly individuals, residents with disabilities, and families with children under the age of six.
You must complete an application with Community Services of Northeast Texas. Delta County residents typically need to mail their completed forms and documentation to the CSNT office in Linden, Texas (P.O. Box 427). While there isn't a permanent walk-in office in Cooper, you can contact CSNT directly at (903) 756-5596 to request an application packet or check for upcoming local outreach events.
Eligibility is based on household income not exceeding 150% of the Federal Poverty Guidelines. For the 2025 program year, the maximum annual income limits are approximately:
1 Person: $23,475
2 People: $31,725
3 People: $39,975
4 People: $48,225
5 People: $56,475
Farmers Electric Cooperative (FEC), which serves many rural residents in Delta County, does not have an internal fund for direct bill payment. Instead, they officially refer members facing financial hardship to Community Services of Northeast Texas. However, FEC may offer payment extensions or deferred payment plans if you contact Member Care at (903) 455-1715 before your disconnection date.
To process your application, agencies like CSNT require specific documentation for every household member. You must be prepared to submit:
Proof of citizenship or legal residency (e.g., birth certificate, U.S. passport).
Valid government-issued photo ID for the applicant.
Proof of income for the past 30 days for all adults (check stubs, award letters).
Your most recent electric bill showing your name and address.
Yes, the Delta Hope House in Cooper, Texas, is a key local resource. They accept applications for assistance on specific days, typically Thursday mornings. You must bring proof of residence in Delta County, such as a current electric bill, and proof of income. Contact them at (903) 300-3303 to confirm their current intake hours and available funds before visiting.
The CEAP program has a "Crisis Assistance" component designed specifically for households that have received a disconnect notice or have already lost power. When applying, clearly mark your application as a crisis situation. Additionally, you should immediately call your provider, such as Farmers Electric or your Retail Electric Provider, to inform them you are seeking assistance, which may temporarily delay the disconnect.
Yes, eligible low-income residents can apply for the Weatherization Assistance Program (WAP). This program is separate from monthly bill payment aid and provides free home audits and improvements, such as sealing drafts, adding insulation, or repairing HVAC systems. This service is also administered regionally; you can inquire about it through the same CSNT contacts used for CEAP.
While there is no separate "senior-only" fund, households with members who are elderly (60+) or disabled receive priority processing for CEAP funds. Furthermore, the "Lite-Up Texas" discount program helps qualified low-income customers reduce their monthly electric rates. You can also ask your provider about "Critical Care" status if a household member relies on electrically operated life-support equipment.
Standard utility assistance is generally limited to once per program year (calendar year), specifically for the months where your energy burden is highest (heating or cooling). However, if you qualify for the crisis component due to extreme weather or life-threatening conditions, additional support may be authorized depending on the available funding at Community Services of Northeast Texas.
Finding a Denton county texas electric bill assistance program can provide critical financial relief when household budgets are strained by high energy costs. Help is available for Denton County residents through multiple channels, including state-funded programs, local community-action agencies, county-wide non-profits, and specific relief funds offered directly by an electric provider. These services are designed to help residents keep their lights on, manage immediate energy needs, and in some cases, reduce future utility bills.
The system of support is a network of different organizations, and navigating the available options is the first step toward securing support.
For residents of Denton County, the primary organization designated by the state to administer federal and state-funded utility assistance is the Texoma Council of Governments (TCOG). TCOG manages the state's largest assistance programs, which serve as the foundational support for low-income households.
What is the Comprehensive Energy Assistance Program (CEAP)?
The main program offered by TCOG is the Comprehensive Energy Assistance Program (CEAP). CEAP is funded by the federal Low Income Home Energy Assistance Program (LIHEAP) and administered by the Texas Department of Housing and Community Affairs (TDHCA).
The program's purpose is twofold: first, to assist low-income households in meeting their immediate energy needs, and second, to encourage consumers to control long-term energy costs through energy education. TCOG is the official subrecipient organization that manages and distributes these CEAP funds for all eligible residents in Denton County.
A Critical Clarification: CEAP vs. Texas Utility Help (TUH)
It is important to note that CEAP is the state's ongoing, permanent program. Residents may find outdated information referring to the Texas Utility Help (TUH) website. The state's official resource page clarifies that the temporary TUH program is now CLOSED and is no longer accepting applications.
The Texas Department of Housing and Community Affairs directs all individuals seeking utility assistance to its "Help for Texans" portal, which then identifies the designated local subrecipient for their county. For Denton County, this correct and active channel for assistance is the TCOG-administered CEAP.
CEAP Income Eligibility: Do You Qualify?
Eligibility for the CEAP program is based on a household's total gross income. To qualify, a household's income must be at or below 150% of the Federal Poverty Guidelines. These income thresholds are updated annually.
Based on the guidelines effective from January 27, the maximum annual income levels are as follows:
For families with more than eight persons, $8,250 is added for each additional person. This figure is based on the official 150% FPL calculations published by the Texas Department of Housing and Community Affairs.
How to Apply for TCOG Utility Assistance (The Process)
TCOG utilizes a waitlist system for its utility assistance program. Applications are not available to be completed online.
There are two ways for residents to obtain an application packet and be placed on the waitlist:
Completed applications must be submitted by mail or delivered in person. Applications are not accepted by fax or email.
Completed applications can be delivered to one of two locations:
For questions about the application or to check on status, residents can call (903) 893-2161 ext. 3541 or email energyapp@tcog.com.
The application process can take approximately eight weeks. It is crucial to submit a complete application, as any missing documentation will delay the process.
Document Checklist for Your TCOG Application
An application will not be processed until all required documents are received by TCOG. Applicants must gather and submit the following items:
In addition to direct bill payment assistance, TCOG also administers the Weatherization Assistance Program (WAP) for Denton County. This is a separate, free program designed to provide long-term relief rather than immediate bill payment.
Beyond Bill Pay: How WAP Reduces Your Energy Costs
The goal of WAP is to reduce the energy cost burden on low-income households by making their homes more energy efficient. This is not a renovation or cosmetic improvement program.
Trained professionals first conduct a comprehensive energy audit of the home to identify inefficiencies. Based on that audit, the program may provide a range of free services, including:
Any home that has already received weatherization services since September 30, 1994, is not eligible to be weatherized again.
Income Guidelines for WAP (A Higher Limit)
A critical feature of the Weatherization Assistance Program is its higher income eligibility limit. Even if a household's income is too high for the CEAP bill payment program, they may still be eligible for WAP.
WAP eligibility is calculated up to 200% of the Federal Poverty Guidelines. This is a significantly higher threshold than CEAP's 150% limit. For example, a family of four with an annual income of $60,000 would be over-income for CEAP (limit $48,225) but would fall under the WAP limit ($64,300).
The maximum annual income levels for WAP (at 200% FPL) are:
For families with more than eight persons, $11,000 is added for each additional person.
How to Apply for WAP in Denton County
There are two paths to apply for WAP. First, if a resident is approved for CEAP utility assistance, their specialist can provide an internal referral to the Weatherization Assistance Program.
Second, residents can apply for WAP directly. TCOG provides a separate WAP application packet. The completed application (e.g., "TCOG_2025-WAP-Appl-Complete") must be mailed to the WAP-specific address:
For questions related specifically to the WAP application, residents should call (800) 677-8264 ext. 3530.
While TCOG manages the large-scale, income-based government programs, local non-profit agencies are often the source for immediate, crisis-based assistance. These agencies are designed to help residents facing a sudden financial emergency, such as a layoff or unexpected medical bill, avoid utility disconnection.
Christian Community Action (CCA)
Christian Community Action (CCA) is a primary resource in Denton County that provides emergency financial assistance for utility payments to prevent disconnection.
CCA's service area is specific, covering residents of Denton County as well as those within the boundaries of Coppell ISD and Frisco ISD.
CCA Application Status and Process
This program is intended for emergency situations and is experiencing extremely high demand. Due to this high volume, CCA is NOT currently accepting online requests for assistance.
To request financial assistance, residents must go in person to the CCA office to schedule an appointment.
Appointments are offered on a first come, first served basis. Residents must bring all required documentation with them at the time they go to schedule the appointment, or one will not be scheduled.
Document Checklist for CCA
CCA's program is crisis-based, and its documentation requirements are different from TCOG's. Applicants must be prepared to document the specific emergency that caused their financial hardship. The required documents include:
The Salvation Army (Denton and Lewisville)
The Salvation Army offers emergency assistance programs to help families pay utility bills and rent, providing a critical safety net to prevent homelessness. Assistance is managed through local service centers.
How to Apply for Salvation Army Assistance
Residents have two main options for applying for help:
Denton and Lewisville Salvation Army Locations
City of Denton P-L-U-S One Program (Administered by Interfaith Ministries)
For residents who are customers of Denton Municipal Utilities (DMU), a special program called P-L-U-S One (Prevent Loss of Utility Service) is available. This program is funded by tax-deductible donations from other DMU customers and is designed to help families facing short-term financial emergencies.
The P-L-U-S One funds are managed and distributed by Interfaith Ministries of Denton.
Eligibility and Priority for PLUS One
This program is intended for short-term, documented crises, such as a sudden layoff, home fire, or unexpected medical expenses. Priority for assistance is given to residential households that meet one of the following criteria:
Assistance is limited. DMU customers are eligible for help a maximum of three times in a calendar year and cannot have received utility assistance within the previous 12 months.
How to Apply and Documents Needed for Interfaith
To start the screening process, residents must contact Interfaith Ministries. An appointment is required for financial assistance.
Applicants must bring all required documents to their scheduled appointment. These documents are needed to prove the short-term crisis:
A third path for help exists directly through a resident's Retail Electric Provider (REP). Many of the largest providers in Denton County offer their own private assistance funds, payment plans, and deferrals, which are separate from any state or non-profit aid.
Help for CoServ Customers (CoServ Electric)
CoServ encourages its members who need help paying their bills to contact Customer Care directly at (940) 321-7800. The company offers payment due-date extensions and its CoServ Charitable Foundation (CCF) provides funding to many of the local social service agencies (like CCA) that distribute aid.
CoServ members may also be eligible for two specific funds:
Brazos Electric Ratepayer Hardship Fund
This fund was established to offset the high energy costs incurred during Winter Storm Uri and provides bill credits to eligible CoServ members. To be eligible, a resident must be a CoServ member AND meet one of the following criteria:
Applications can be submitted at brazoshardshipfund.com.
Bill Payment Assistance for Burned Veterans
This is a specialized program for U.S. military veterans who were burned in combat. It provides bill payment assistance from May through October.
Help for TXU Energy Customers
TXU Energy's primary assistance program is TXU Energy Aid. This program helps thousands of Texas families each year.
How to Apply for TXU Energy Aid
The application process for TXU Energy Aid is unique. Customers do not apply to TXU directly. Instead, TXU partners with a network of local social service agencies that review applications and distribute the aid funds.
The only way to apply is to call 2-1-1 or visit 211texas.org. When calling, residents must ask the 2-1-1 operator for "electricity bill help" to be connected to the specific agency in their community that manages the TXU Energy Aid funds.
A special provision exists for military veterans injured in combat who are unable to regulate their body temperature; they are eligible for assistance and can get more information by calling TXU at 800-242-9113.
Help for Reliant Energy Customers
Reliant Energy offers the CARE (Community Assistance from Reliant Energy) program to help residential customers who are facing financial hardship.
Similar to TXU's program, Reliant uses partner agencies to distribute CARE funds. To apply, customers should call 2-1-1. The 2-1-1 operator can identify and connect the caller with the local agency that has available CARE funding.
Reliant also offers payment extensions and has a moratorium on disconnections for low-income seniors and critical-care customers who contact them and agree to a payment plan.
Help for Green Mountain Energy Customers
Green Mountain Energy offers several options, including bill payment assistance, payment arrangements, and levelized payments (average billing) to help manage costs.
Unlike other providers that rely on 2-1-1 for their own funds, Green Mountain customers should call the company directly at 1-866-785-4668 to discuss these options. Green Mountain also encourages customers to call 2-1-1 to find additional community assistance programs.
The Central Hub: 2-1-1 Texas
For residents who are overwhelmed, unsure where to start, or whose electric provider is not listed above, the single most important resource is 2-1-1 Texas.
This free, confidential service is run by the Texas Health and Human Services Commission and acts as the central clearinghouse for all social services in the state. State agencies , county governments , and major private utility companies all direct residents to 2-1-1.
By dialing 2-1-1 (or 877-541-7905), residents can speak with a specialist who will screen their situation and connect them to every available program—state, federal, non-profit, and private—for which they may be eligible in their specific zip code. This service is also searchable online at 211texas.org.
Denton County Government and Partner Portals
Denton County's official government website provides several resource directories for residents needing help. These include:
Help from Your Electric Utility (Oncor)
In most of Denton County, while residents receive their bill from a Retail Electric Provider (REP) like TXU or Reliant , the power lines and equipment are owned and maintained by the Transmission and Distribution Utility (TDU), which is Oncor.
Oncor does not offer direct bill payment assistance. However, it offers two important programs that can provide relief:
The Comprehensive Energy Assistance Program (CEAP) is the primary federally funded resource. It assists low-income households with electricity, gas, and propane bills. In Denton County, this program is administered effectively by the Texoma Council of Governments (TCOG) and Community Services, Inc. (CSI). These agencies pay utility companies directly on behalf of eligible applicants.
To qualify for CEAP, your household income must be at or below 150% of the Federal Poverty Guidelines. As of early 2025, the approximate annual income limits are:
1 Person: $23,475
2 People: $31,725
3 People: $39,975
4 People: $48,225
Add roughly $8,250 for each additional family member.
You must submit an application to the local provider. For Texoma Council of Governments (TCOG), you can download the 2025 application packet from their website and mail it or drop it off at their Denton office (306 N. Loop 288). Community Services, Inc. also accepts applications by appointment. Do not apply directly to the state (TDHCA); you must go through these local subrecipients.
Yes, but indirectly. CoServ utilizes its CoServ Charitable Foundation (CCF) and "Operation Roundup" funds to support local social service agencies rather than giving cash directly to customers. If you are a CoServ member in need, you should apply for assistance through partner agencies like Christian Community Action (CCA) or Interfaith Ministries of Denton, specifying that you are a CoServ member.
Yes. The "Plus One" program is funded by customer donations to help neighbors in financial hardship. To access these funds, you generally need to contact Interfaith Ministries of Denton, which administers the assistance for City of Denton Utilities customers. Additionally, the "Powerful Connections" program allows family or friends to gift payments directly to your account.
Several Denton County organizations offer crisis aid:
Interfaith Ministries of Denton: Assists with City of Denton, Atmos, and TXU bills.
Christian Community Action (CCA): Serves specific school districts (like Lewisville and Little Elm) with financial assistance.
The Salvation Army Denton Corps: Provides emergency utility assistance when funds are available.
Agencies typically require:
Photo ID for all adults in the household.
Proof of Income for the last 30 days (pay stubs, SSDI award letters, etc.).
Citizenship/Residency proof (Birth certificate or U.S. Passport).
Current Utility Bill showing the account number and service address.
Billing History (often the last 12 months) from your provider.
Yes. CEAP and most local non-profit programs are available to both homeowners and renters. As long as you are responsible for paying the electric bill directly to the provider (the bill is in your name), you are eligible to apply for assistance.
Funding is limited and often distributed on a priority basis. Priority 1 households typically include those with:
Elderly residents (age 60+).
Individuals with disabilities.
Children under the age of five.
Households with the highest energy burdens (high energy costs relative to income).
Act immediately. Call 2-1-1 Texas (select option 1) to find agencies with open funding. Contact your electricity provider to request a deferred payment plan or a short-term extension. When applying to agencies like TCOG or CCA, clearly state you have a "disconnect notice," as this may expedite your application as a crisis situation.