Finding a brown county texas electric bill assistance program can feel overwhelming when you are facing financial stress or a disconnection notice. Help is available for residents of Brownwood, Early, Bangs, and all of Brown County. This resource provides a direct, clear path to the specific agencies, state programs, and local charities that can provide financial relief for your utility bills. We will outline the exact steps to take, who to call, and what you need to apply, starting with the most urgent actions you can take today.

Your First Steps: What to Do If You Cannot Pay Your Bill

Before you contact an agency, there are immediate actions you can take to protect your service and understand your options. Taking these steps first can provide immediate relief and make the assistance process smoother.

Action 1: Contact Your Electric Provider to Request a Deferred Payment Plan

Before seeking external help, your first call should be to the customer service number on your bill. You have a right to request a deferred payment plan.

A deferred payment plan is a formal agreement that allows you to pay an outstanding balance in installments that extend beyond your current due date. This is a crucial tool to prevent disconnection.

This right is protected by the Public Utility Commission of Texas (PUCT). You are generally eligible to request a plan if you meet the following criteria:

• You have expressed an inability to pay.
• You have not been disconnected in the preceding 12 months.
• You have not had more than two payments returned for insufficient funds in the last 12 months.

Retail Electric Providers (REPs) like Reliant and TXU are required to make these plans available, especially during extreme weather emergencies or a state of disaster declared by the governor.

Be aware that your provider may place a "switch-hold" on your account. This prevents you from switching to a new electric provider until the deferred balance is paid in full.

Action 2: Understand Your Rights If You Have a Disconnection Notice

Receiving a disconnection notice is stressful, but it does not mean your power will be shut off immediately. You have specific rights and a 10-day window to act.

Your REP must provide you with a written Disconnection Notice. This notice must be sent no earlier than the first day after your bill is due. From the date the notice is issued, your provider must wait at least 10 days before ordering the disconnection. This 10-day period is your critical window to either pay the bill, set up a payment plan, or secure agency assistance.

It is also important to know when your service cannot be disconnected. Your REP is not allowed to disconnect you for any of the following reasons:

• For non-payment for electric service by a previous occupant of your home (if they are not part of your household).
• For non-payment of any charge that is unrelated to electric service.
• For non-payment of under-billed charges that occurred more than 6 months ago (unless it is related to theft of service).

However, your service can be disconnected without prior notice for immediate safety issues, evidence of meter tampering, or theft of service.

Action 3: Call 2-1-1 Texas for the Most Current Funding Information

If you need financial help, your single most effective call is to dial 2-1-1 or 877-541-7905. Select your language and then choose Option 1.

2-1-1 Texas is a free, confidential service that functions as the central referral network for the state. The 2-1-1 operators maintain the most up-to-date list of which agencies in the Brown County area have available utility assistance funds.

This is critical because funding for local charities can run out, often by the middle of the month or quarter. A call to 2-1-1 saves you time and frustration by directing you only to agencies that can currently help.

This is the universal referral system. The Texas Department of Housing and Community Affairs (TDHCA) directs residents to 2-1-1. Private utility companies like TXU Energy  and Reliant  also use 2-1-1 as their primary referral service for their own assistance programs.

The Main Federal Program: Comprehensive Energy Assistance Program (CEAP) in Brown County

The primary government-funded program for utility help is CEAP. Understanding what it is and who runs it locally is the next step in securing help.

What is CEAP and Who Qualifies?

The Comprehensive Energy Assistance Program (CEAP) is the program in Texas that distributes federal funds from the Low Income Home Energy Assistance Program (LIHEAP). Its purpose is to assist low-income households in meeting their immediate energy needs.

CEAP can provide direct bill payment assistance, needs assessment, and budget counseling. It is also designed to help in a household crisis, such as needing a portable heating or cooling unit.

Eligibility is based on household income. To qualify, a household's income must be at or below 150% of the Federal Poverty Income Guidelines. While these figures are updated annually, this typically means a 1-person household might qualify with an income at or below $23,475, and a 4-person household at or below $48,225. The local agency will verify your exact eligibility.

The Local Brown County CEAP Provider: Cornerstone Community Action Agency

This is the most important detail: The Texas Department of Housing and Community Affairs (TDHCA) does not accept applications from individuals. It sends the CEAP funds to local subrecipients who manage the program.

The designated CEAP provider for Brown County is the Cornerstone Community Action Agency.

• Phone: 325-625-4167
• Mailing Address: 114 Needham Street, Coleman, TX 76834
• Email: mail@cornerstonecaa.org
• Website: https://www.cornerstonecaa.org

Cornerstone Community Action Agency has recently reported that its Utility Assistance program is ON HOLD. This often means that all allocated funds for the current period have been distributed.

You must call them first at 325-625-4167 to confirm the program's status and find out when new funds might become available. Do not mail an application until you have verified they are accepting them.

If Cornerstone confirms their funds are on hold, do not stop. Your next step is to contact the local Brown County charities.

Local Brown County Charities and Agencies with Utility Assistance

Because government funds are limited, local nonprofit agencies are an essential lifeline. These organizations often have different funding sources and rules.

Good Samaritan Ministries (Brownwood)

Good Samaritan Ministries in Brownwood provides limited financial assistance for both rent and utilities, but this is entirely dependent on the availability of funds in their budget.

• Address: 305 Clark Street, Brownwood, TX 76804
• Phone: 325-643-2273

The application process at Good Samaritan is very specific and must be followed:

• You must call the office to apply.
• The Financial Aid office is only open on Tuesday and Thursday, from 9:00 am to 12:30 pm.
• Crucial Eligibility Rule: You must have already paid your portion of the bill. Good Samaritan can only provide help after the client has paid their part.
• Assistance is limited to one bill every 24 months.

The Salvation Army of Brownwood

The Salvation Army is a well-known resource for emergency assistance, including help with utility bills when a family is facing a financial crisis.

• Address: 403 Lakeway Drive, Brownwood, TX 76801
• Phone: 1-800-SAL-ARMY  (the national number) or contact the local office directly to inquire about assistance.

The Brownwood location provides limited financial assistance for electric, gas, and water bills to eligible residents when funds are available. They also provide other crisis services, such as a soup kitchen.

You must contact the local office directly. A caseworker will work with you to assess your specific needs and connect you with available resources.

Brown County Home Solutions

Brown County Home Solutions is a local nonprofit organization focused on preventing homelessness and maintaining housing stability. They have a specific program for utility assistance.

• Phone: 325-998-1713
• Email: connect@bchstx.org
• Mailing Address: PO Box 952, Brownwood, TX 76804
• Website: https://www.bchstx.org

This agency provides utility assistance specifically for households that have a disconnect notice or a late notice. This makes them a key resource if you are in an immediate crisis. They may also help with security deposits or applications for other government programs.

You must call or email to schedule an appointment. Be prepared to provide an application, your valid ID, Social Security cards, and your disconnect notice.

Assistance from Your Specific Electric Provider

In addition to government and charity programs, your own Retail Electric Provider (REP) likely has a charitable fund. These are separate from payment plans.

For TXU Energy Customers: TXU Energy AidSM

TXU Energy provides financial assistance to Texas families through its TXU Energy AidSM program. This program is funded by donations from TXU employees and customers.

These funds are not given as a direct bill credit from TXU. Instead, TXU distributes the money to selected social service agencies across Texas, which then administer the aid. Cornerstone Community Action Agency lists "Energy Aide: Assists TXU Customers" as one of its programs, though it is subject to the same funding holds.

The only way to access these funds is to call 2-1-1 or visit 211texas.org. The 2-1-1 operator will identify the local partner agency in or near Brown County that currently has TXU Energy Aid funds to distribute.

The program also offers specific assistance for military veterans injured in combat who are unable to regulate their body temperature.

For Reliant Energy Customers: CARE Program

Reliant Energy assists customers facing financial hardship through its Community Assistance by Reliant Energy (CARE) program. This program has provided millions in assistance statewide.

Like TXU's program, CARE funds are given to partner agencies. Cornerstone is also listed as an administrator for "CARE Assist" for Reliant customers.

Call 2-1-1. When you speak to the operator, be sure to inform them that you are a Reliant customer and ask specifically for agencies that have "CARE program" funding. You will likely need to show your electricity bill and a disconnection notice to the partner agency.

A Note for Oncor Customers

It is common to see Oncor trucks in Brown County. This has led to a major point of confusion for many residents.

Oncor Electric Delivery is not your electric provider. Oncor is a Transmission and Distribution Utility (TDU), also called a utility company. They maintain the power lines, poles, and meters, and they handle outages.

Your bill comes from a separate Retail Electric Provider (REP), such as TXU, Reliant, Gexa, Just Energy, or another company you chose. Therefore, Oncor does not offer direct bill payment assistance.

Oncor's programs are focused on long-term savings through energy efficiency. These programs include the Home Energy Efficiency Program  and the Low-Income Weatherization Program. These programs provide incentives or no-cost upgrades like insulation, HVAC upgrades, and other repairs to help lower your future bills. You can ask your REP about these programs or visit Oncor's "Take A Load Off, Texas" website.

Additional State Programs and Consumer Protections

Finally, there are state-level protections and programs that can provide financial relief, either by lowering future bills or by waiving upfront costs.

Weatherization Assistance Program (WAP)

If you are in a cycle of high bills because your home is drafty or has old appliances, the Weatherization Assistance Program (WAP) is designed to provide a long-term solution.

Managed by the TDHCA, WAP uses federal funds to provide free energy-efficiency upgrades to low-income households. This can include adding insulation, sealing ducts, or repairing/replacing heating and cooling systems to permanently lower your energy costs.

To qualify, your household income must be at or below 200% of the federal poverty guidelines. Priority is given to households with children, elderly residents, or disabled individuals.

This program is also administered by local providers. You should contact the Cornerstone Community Action Agency (325-625-4167), which is the designated provider for Brown County, or call 2-1-1 to be directed to the correct application.

Special Deposit Waivers (Seniors and Victims of Family Violence)

Beyond bill payments, the Public Utility Commission of Texas (PUCT) mandates two important deposit waivers that can save you money when starting or transferring service.

• Seniors 65+: If you are 65 years of age or older, and you are not currently past due on any other electric service account, you are eligible to have the residential customer deposit waived. You must simply notify your REP that you are over 65.
• Victims of Family Violence: If you are a victim of family violence, you are also eligible to have your electric service deposit waived. To qualify, you must provide a "Texas Council on Family Violence deposit waiver certification letter". This letter can be completed by family violence center personnel, law enforcement, medical personnel, or a district attorney, among others. The letter is then submitted directly to your REP.

Frequently Asked Questions

Finding a Brooks County Texas electric bill assistance program can be overwhelming, especially when facing high energy costs or a disconnection notice. For residents of Falfurrias and surrounding areas, direct financial assistance is available through specific local agencies. These programs are designed to help low-income households, seniors, and families in crisis. The primary path to receiving help involves contacting the designated community action agency for the area, which manages federal and state utility relief funds. Other non-profits and even your own electric provider may also offer payment arrangements and support.

The Main Source for Utility Help: CEAP in Brooks County

What is the Comprehensive Energy Assistance Program (CEAP)?

The primary source of federal funding for utility help is the Low Income Home Energy Assistance Program (LIHEAP). In Texas, these federal funds are integrated into the state's Comprehensive Energy Assistance Program (CEAP). CEAP is a utility assistance program, not a loan, designed to help low-income households meet their immediate energy needs.

What Does CEAP Provide?

The program provides financial assistance for electricity, natural gas, and propane costs. In addition to helping pay bills, CEAP also aims to encourage long-term self-sufficiency through energy education. In crisis situations, such as extreme weather, the program can also help repair or replace essential heating and cooling systems.

Who Has Priority for CEAP?

The program gives priority to households with the most vulnerable members. This includes elderly individuals, persons with disabilities, and families with children aged five or under.

How to Apply: The Designated Agency for Brooks County

It is essential to know that the statewide Texas Utility Help (TUH) website is CLOSED and no longer accepting applications. Assistance is administered locally, not through that portal.

The Texas Department of Housing and Community Affairs (TDHCA) manages CEAP funds. These funds are distributed through local subrecipient organizations, which collectively cover all 254 counties in the state.

For residents of Brooks County, the designated local provider is the Community Action Corporation of South Texas (CACOST). It is important to contact this specific agency; other community action groups with similar names, such as the Community Council of South Central Texas (CCSCT), serve different counties and will not be able to process a Brooks County application.

CACOST Contact and Application Steps

The most direct way to begin the application is by telephone.

• The main CEAP Call Center is 956-423-1100.
• Brooks County residents are also served by the CACOST office in Alice, Texas, which can be reached at (361) 661-1300. The office is located at 601 East Main St., Alice, Texas 78332.

Staff at these numbers can provide the most current application procedures, including information on any local application-intake events that may be scheduled in Falfurrias. Be aware that incomplete applications will not be reviewed or processed, so it is vital to have all required documents ready.

Eligibility Rules for CEAP

Eligibility for CEAP is primarily based on two factors: household income and citizenship status.

Household Income

Your household's total gross income (before taxes) must be at or below 150% of the Federal Poverty Guidelines.

Based on the income limits, the maximum annual gross income for CEAP is:

• 1 person: $23,475
• 2 persons: $31,725
• 3 persons: $39,975
• 4 persons: $48,225
• 5 persons: $56,475
• 6 persons: $64,725
• 7 persons: $72,975
• 8 persons: $81,225
• For families with more than 8 persons, add $8,250 for each additional person.

Citizenship or Legal Residency

Applicants must provide proof of U.S. Citizenship or Legal Residency. A critical part of the application is that this proof is required for every member of the household, including children.

Required Documents for Your CACOST Application

To avoid delays, gather these items before you apply. Incomplete applications will not be accepted. All documentation is required for every household member.

• Proof of Citizenship or Legal Residency (for ALL household members):
• U.S. Birth Certificate (with a D.L. or Photo ID)
• U.S. Passport
• Certificate of Naturalization/Citizenship
• Current Permanent Resident Card
• Proof of Identity (for ALL ADULT household members):
• A valid, non-expired Photo ID, such as a state-issued Driver's License or Identification Card.
• A valid, non-expired Photo ID, such as a state-issued Driver's License or Identification Card.
• Proof of Income (for the last 30 days for ALL household members):
• Consecutive paycheck stubs for the last 30 days.
• Current award letters for Social Security (SS), Supplemental Security Income (SSI), VA or VA Disability Benefits, Retirement/Pension, TANF, or Child Support. Bank statements will not be accepted as proof of this income.
• If you are unemployed, self-employed, or paid in cash, you will need to fill out a "Declaration of Income Statement" form provided by the agency.
• Current Utility Bill:
• Your complete, current electric bill (front and back copy). It must show the meter number and service address.
• If you have received one, bring your disconnection notice.
• Custody Documentation (if applicable):
• If you have custody of children in the home who are not your own, a non-expired notarized letter proving custody is required.

Additional Community and Non-Profit Assistance

CEAP funds can be limited and may run out during the year. If you are ineligible or need further help, several other non-profit organizations provide emergency utility assistance to Brooks County residents.

Catholic Charities of Corpus Christi

The Emergency Aid Program at Catholic Charities of Corpus Christi is a key resource and explicitly serves residents of Brooks County.

This program has a very specific application process due to high demand. Assistance is offered to the first ten callers who phone (361) 884-0651 on Monday mornings beginning at 7:30 a.m..

If you are one of the first ten callers, you will be asked to provide documents, including:

• Proof of income for the last 30 days for all household members.
• Award letters (Social Security, SNAP, Child Support, etc.).
• Your current disconnection notice.
• Current electric bill.
• Picture ID for all adult household members.
• Social Security numbers for all household members.
• A Work Force Solutions letter or proof of employment registration.

The Salvation Army

The Salvation Army offers emergency assistance, including utility help, to families in crisis and individuals on fixed incomes. For rural areas like Brooks County, this assistance is often managed through the main Corpus Christi office or its Service Extension program, which uses local volunteers.

The best starting point is to call the Corpus Christi regional office at (361) 884-9497 to inquire about utility assistance for Brooks County residents.

2-1-1 Texas: The Statewide Referral Hotline

Dialing 2-1-1 (or visiting 211texas.org) connects you to a free, confidential information and referral service. A specialist can search for local agencies or churches in your area that may offer utility payment help.

In addition to referring you to local charities, 2-1-1 is the only way to access certain private assistance funds. For example, TXU Energy directs customers to call 2-1-1 to apply for its "TXU Energy Aid" program. This makes 2-1-1 a critical call for unlocking both public and private assistance.

Options from Your Electric Utility and Provider

Separate from charitable aid, you can secure payment options directly from your power company. Understanding who to call in Texas's deregulated market is key.

In Brooks County, your power is delivered by the utility, AEP Texas Central. Your bill, however, comes from your Retail Electric Provider (REP)—the company you chose, such as TXU, Gexa, or BKV. You may need to contact both.

Your Utility (TDSP): AEP Texas Central

AEP Texas Central is responsible for the poles, wires, and power outages. If your power is out, call their 24/7 outage line at 1-866-223-8508.

AEP also offers programs to help reduce your usage, which can provide long-term relief. Call their customer service line at 1-877-373-4858  to ask about:

• Cool Saver A/C Tune-up: A program to make your air conditioning more efficient and cut cooling costs.
• Targeted Low-Income Program: An energy efficiency program specifically designed for low-income customers.

Your Retail Electric Provider (REP)

If you have a disconnection notice, your most urgent call is to the Retail Electric Provider (REP) listed on your bill. Most providers will work with you if you call them before your service is shut off.

Call your provider's customer service number (found on your bill)  and ask for:

• Payment Arrangements
• Payment Extensions
• A Deferred Payment Plan

Some providers have formal programs. For example, BKV Energy offers a "Save Now, Pay Later" 0% interest deferred payment option. Others, like TXU Energy, fund their "TXU Energy Aid" program, which you access by calling 2-1-1.

Long-Term Solutions for Lowering Energy Bills

Securing emergency payment is the first step. The next is reducing future bills to prevent a new crisis. Brooks County residents have access to programs specifically for this purpose.

Weatherization Assistance Program (WAP)

The Weatherization Assistance Program (WAP) is a federal program that provides free, permanent energy-efficiency upgrades to your home. These upgrades, such as insulation, air sealing, and heating/cooling system checks, are designed to permanently lower your utility bills.

In Brooks County, WAP is administered by the same agency as CEAP: the Community Action Corporation of South Texas (CACOST). This means you can—and should—ask about both programs when you call (361) 661-1300.

WAP has a different income requirement. You may qualify for WAP even if your income is too high for CEAP. Eligibility is based on 200% of the Federal Poverty Guidelines.

The maximum annual gross income for WAP is:

• 1 person: $31,300
• 2 persons: $42,300
• 3 persons: $53,300
• 4 persons: $64,300
• 5 persons: $75,300
• 6 persons: $86,300
• 7 persons: $97,300
• 8 persons: $108,300
• For families with more than 8 persons, add $11,000 for each additional person.

Provider-Based Energy Efficiency

Finally, do not forget to contact AEP Texas Central at 1-877-373-4858  to see if you qualify for their energy-saving incentives, like the Cool Saver A/C Tune-up or the Targeted Low-Income program. These can provide additional home upgrades to lower your monthly energy consumption.

Frequently Asked Questions

Residents of Brewster County facing financial difficulties with energy costs have access to the Brewster County Texas electric bill assistance program. The primary resource for direct support is the Comprehensive Energy Assistance Program (CEAP), which provides direct payments to utility companies, crisis aid for disconnection notices, and even appliance repairs. This program is administered locally for Brewster County residents and is specifically designed to help low-income households, seniors, and families with children manage their utility bills.

Finding the right help starts with understanding the local options available, the specific eligibility requirements, and the exact steps to apply.

The Primary Agency for Brewster County Assistance: Community Council of South Central Texas (CCSCT)

The main organization that manages and delivers the primary utility assistance program for Brewster County is the Community Council of South Central Texas, Inc. (CCSCT). CCSCT is the state-designated "subrecipient" organization responsible for handling applications and distributing federal and state assistance funds to residents in the region.

For residents of Brewster County, all applications and inquiries are processed through the local Alpine office.

Brewster County (Alpine) Office Contact Information

When applying for utility assistance, it is best to use the direct contact information listed on the program application forms.

• Program Coordinator: Amanda Rubio
• Direct Phone Number: (432) 243-0919
• Direct Email: arubio@ccsct.org
• Physical Address: 710 E Holland Ave, Suite 1, Alpine, Tx 79830
• Fax Number: (432) 249-3712

An alternative general office number is also listed for the Alpine location at (432) 360-3716. However, using the Program Coordinator's direct contact information is the most effective way to ensure your application is reviewed by the correct department.

Understanding the Comprehensive Energy Assistance Program (CEAP)

The main program offered by CCSCT is the Comprehensive Energy Assistance Program (CEAP). This is the program most residents will use to receive help. It is funded by the federal Low Income Home Energy Assistance Program (LIHEAP) and managed by the Texas Department of Housing and Community Affairs (TDHCA).

The goal of CEAP is to help low-income households meet their immediate energy needs and, through education, reduce their energy costs in the long term. CEAP provides services for electric, natural gas, and propane bills.

CEAP assistance is broken into three distinct components:

1. Bill Payment Assistance

This is the most common form of help. CEAP provides financial assistance by making a direct payment to the utility company on the household's behalf. CCSCT prioritizes households with the lowest income and the highest energy costs to ensure help goes to those who need it most.

2. Crisis Assistance

This component is specifically for households in an immediate energy crisis. A household is considered in "crisis" if it has already lost service, is in danger of losing service (i.e., has received a disconnection notice), or meets one of the following conditions:

• Extreme Weather: This is applicable during the summer months (June, July, August, September) and winter months (November, December, January, February).
• Declared Disaster: A disaster has been declared by the President or Governor.
• Life-Threatening Crisis: A household member has a medical need that requires electricity.

3. Appliance Repair and Service

This is a high-value but lesser-known component of CEAP. The program can fund the service and repair of essential heating and cooling appliance components. For vulnerable households (those with elderly members, disabled individuals, or young children), this assistance can be valued at up to $5,000, depending on funding availability.

What CEAP Does and Does Not Cover

It is essential to understand the program's limitations. CEAP payments are made directly to the utility company for the cost of energy.

However, CEAP funds CANNOT be used to pay for:

• Water, sewer, or garbage fees
• Security lights
• Disconnection fees or late fees
• Collection recovery fees
• Membership fees or deposits

This means that even if CEAP assists with the energy portion of a bill, the household is still responsible for paying any remaining fees or non-energy charges.

CEAP Eligibility: Income and Household Requirements

Eligibility for CEAP is primarily based on the household's income. To qualify for assistance, the household's total yearly income must be at or below 150% of the federal poverty guidelines.

A critical detail is how income is calculated: CCSCT reviews the household's gross income for the last 30 days. This rule is important. If a household member recently lost a job or had their hours reduced, the household may now be eligible for CEAP, even if it was not eligible in the past based on a full year's income.

Income Guidelines

Based on the 150% federal poverty level, a household's income must be at or below the following approximate amounts to qualify:

• 1 person household: $23,475
• 2 person household: $31,725
• 3 person household: $39,975
• 4 person household: $48,225
• 5 person household: $56,475
• 6 person household: $64,725
• 7 person household: $72,975
• 8 person household: $81,225
• For families with more than 8 persons: Add $8,250 for each additional person.

How to Apply for CEAP: A Step-by-Step Document Guide

Applications can be submitted by email, fax, mail, or by dropping them off at the CCSCT Alpine office.

Before applying, it is vital to be aware of the process. These notices are included on the official application forms:

• No Incomplete Applications: Applications will not be reviewed or placed in processing order until all required documents are received. This is the most common reason for delays or disqualification.
• Processing Time: Due to the high volume of applications, it can take 90 days or longer to process a complete application.
• No Guarantee: Submitting an application is not a guarantee of assistance. Households are still responsible for paying their bills until they are notified of the outcome.

Master Checklist of Required Documents

To avoid being rejected as incomplete, gather all of the following documents before submitting the application.

• Completed Application: The "Community Services Program Application".
• Social Security Cards: Copies of Social Security cards for all household members.
• Proof of Identity (for all household members):
• For Adults: A valid driver's license, state-issued ID, military card, or state offender card.
• For Children (under 16): A current school ID, immunization records, or a clinic, doctor, or hospital record.
• Proof of Citizenship (for all household members):
• Copies of documents such as a certified birth certificate, U.S. passport, certificate of naturalization, or permanent resident card.
• Proof of ALL Income (Last 30 Days):
• Documentation of all income for every household member 18 years and older. This includes:
• Employment check stubs for the past 30 days.
• Social Security, SSI, SSDI, or RSDI award letters. These must be the award letters for the current year.
• Letters or printouts for TANF, VA benefits, unemployment, retirement, pensions, or Workers' Compensation.
• Proof of child support for the past 30 days.
• No Income Statement:
• If any household member 18 or older has zero income, or works for cash and has no check stubs, they must complete and sign a "Declaration of Income Statement" (this form is attached to the main application).
• Current Utility Bill: The most recent utility bill that assistance is being requested for.
• 12-Month Billing History:
• A 12-month billing and usage history from the utility company. The household must call their utility provider and ask for this document.
• SNAP Benefits Letter: If applicable, the current award letter for SNAP (food stamps).

Critical Strategy: Help While Waiting for CEAP

The 90-day (or longer) processing time for CEAP can be a serious problem for a household facing an immediate disconnection. A successful strategy involves a two-pronged approach: handling the immediate crisis first, then applying for long-term help.

Step 1 (Immediate): Call the utility provider today to get a temporary hold on the disconnection. Step 2 (Long-Term): Use the time provided by the extension to gather the many documents required for the CEAP application and submit it to CCSCT.

1. Assistance Directly from Your Utility Provider

This should be the first call if a disconnection notice has been received.

For AEP Texas North Customers:

AEP Texas is the utility company for Alpine. They offer several options to help customers manage payments and avoid disconnection. When calling, residents should specifically ask about:

• Payment Extensions: This provides a few extra days to pay the bill in full.
• Extended Payment Arrangements: This option allows a past-due balance to be broken up and paid in installments over several months.
• Average Monthly Payment (AMP) Plan: This plan helps stabilize future bills by averaging energy costs over 12 months to avoid seasonal spikes.
• Neighbor to Neighbor Program: AEP partners with Dollar Energy Fund for this program, which provides assistance to low-income customers. Ask an AEP representative about applying for this program.

For Rio Grande Electric Cooperative (RGEC) Members:

RGEC serves many areas in Brewster County. As a cooperative, it offers different payment options to its members.

Members should contact RGEC's main office at (800) 749-1509 (Toll-Free) or (830) 563-2444. An alternative is to use the Secure Pay System at (888) 259-9084 to discuss their account and available payment options.

2. Important Update: Texas Utility Help (TUH) Program

Many older resources may refer to the "Texas Utility Help" program at texasutilityhelp.com. That state-run website and program are CLOSED.

The official state resource is now the Texas Department of Housing and Community Affairs (TDHCA) "Help for Texans" page. Individuals seeking assistance can visit https://www.tdhca.texas.gov/help-for-texans and select "Utility Bill Payment Help."

After entering a county or city, the search result will provide contact information for the utility assistance provider in that area. For Brewster County, this will direct residents back to the correct local provider: Community Council of South Central Texas (CCSCT).

3. Call 2-1-1 Texas

For general information on all types of emergency assistance, anyone can dial 2-1-1 or (877) 541-7905. This is a free, 24/7 information and referral service.

A specialist can provide information on other local agencies and resources that may offer emergency assistance.

Additional Local Charity Assistance in Brewster County

If a household does not qualify for CEAP or needs help beyond what the program provides, local charitable organizations may offer one-time emergency assistance.

The Salvation Army

The Salvation Army provides emergency assistance for rent and utilities to individuals and families facing financial hardship.   

There is a specific Brewster County TX (Alpine) Service Unit. Residents should contact this local unit directly to inquire about available funds and the specific application process.

Society of St. Vincent de Paul

The Society of St. Vincent de Paul (SVdP) is another organization that offers one-time rent and utility assistance.

SVdP operates differently than other agencies; assistance is provided person-to-person by volunteers (known as "Vincentians") based in local Catholic church chapters.

The Society of St. Vincent de Paul Southwest Texas confirms it provides utility support in the region. To get help in Brewster County, residents should contact the local Catholic parish, Our Lady of Peace in Alpine, and ask to speak with a Vincentian from their St. Vincent de Paul conference.

Frequently Asked Questions

Residents of Briscoe County, Texas, facing high electricity bills or disconnection notices can find immediate help. The primary source for financial aid is the Comprehensive Energy Assistance Program (CEAP) , administered locally by Panhandle Community Services. This organization provides direct utility payment assistance to low-income households. Additional support, including energy-saving home improvements and emergency aid, is also available through local community partners.

The Primary Source for Utility Help in Briscoe County

Panhandle Community Services: The Local Utility Assistance Provider

Panhandle Community Services (PCS) is the designated non-profit, community-based organization tasked with assisting low-income individuals and families across the Texas Panhandle. For residents of Briscoe County, PCS is the official, designated agency responsible for administering state and federal utility assistance programs.

While searching for help, residents may encounter information for agencies in other parts of Texas, such as Brazos, Hays, or Caldwell counties. This information is not relevant for Briscoe County. The correct and primary point of contact is Panhandle Community Services, whose mission is to help families bridge the gap from poverty to stability by providing direct support.

What is the Comprehensive Energy Assistance Program (CEAP)?

The Comprehensive Energy Assistance Program (CEAP) is the main utility assistance program available to Texans. It is a federally funded program, drawing from the Low Income Home Energy Assistance Program (LIHEAP), and is administered at the state level by the Texas Department of Housing and Community Affairs (TDHCA).

TDHCA distributes these funds to local subrecipients, like Panhandle Community Services, which manage the program for their service area.

The program is specifically designed to assist low-income households in meeting their immediate energy needs. This is not a loan; it is a grant that provides financial assistance for electricity, natural gas, and propane bills. A primary goal of CEAP is to prevent disconnections and stabilize utility costs for families in crisis.

How to Apply for Assistance at Panhandle Community Services

Panhandle Community Services provides a structured process for applying for CEAP. The most important step is gathering all required documentation before starting the application.

Gather These Documents First

To ensure the application is processed, households will need to provide specific documentation. Staff will require these items to verify identity, income, and need. Required documents include:

• Identification: A government-issued picture ID (like a Driver's License) for all household members who are 18 years of age or older.
• Birth Certificates: Valid birth certificates (from Vital Statistics) for every member of the household, including all children.
• Proof of Income: Proof of all household income for the last 30 days. This includes paystubs, Social Security award letters, child support statements, or unemployment benefit information.
• Utility Bill: The most current utility bill. If facing disconnection, the disconnect notice is required. The bill must be in the name of the applicant.

Application Methods

Once all documents are gathered, residents can apply using one of two methods:

1. Online Application: Panhandle Community Services offers an online portal. Residents can find a link or button on the pcsvcs.org website, often labeled "CLICK HERE TO REQUEST FOR ASSISTANCE".
2. Paper Application: Paper applications are also available. These can be picked up at the nearest Panhandle Community Services center. This option is specifically noted as available for elderly or disabled individuals who may need assistance.

It is critical for applicants to understand that completing an application does not guarantee services or payment. Furthermore, the processing time can be lengthy; it may take 30 days or more for a specialist to contact the applicant after documents are submitted. This timeline makes it essential for those in an immediate crisis to also explore the emergency resources listed later.

Eligibility and Local Contact Information

Eligibility for Electric Bill Assistance

Eligibility for the Comprehensive Energy Assistance Program (CEAP) is primarily determined by household income. To receive utility assistance from Panhandle Community Services, a household must be at or below 150% of the current U.S. Poverty Guidelines.

Additionally, the program gives priority to certain vulnerable households. Priority is given to low-income households with a high energy burden, or those that include:

• An elderly individual
• A disabled individual
• A child aged 5 or under
• A veteran

Income Limits for CEAP Assistance

Eligibility for CEAP is calculated at 150% of the Federal Poverty Income Limits. Based on the guidelines, the household income limits are as follows:

• 1-person household: $23,475
• 2-person household: $31,725
• 3-person household: $39,975
• 4-person household: $48,225
• 5-person household: $56,475
• 6-person household: $64,725 
• 7-person household: $72,975
• 8-person household: $81,225

For families with more than 8 persons, $8,250 is added for each additional person. These figures are based on guidelines from the U.S. Department of Health and Human Services and are subject to change.

Local Briscoe County Contact Offices

While Panhandle Community Services serves all 26 counties of the Panhandle, they have local offices to provide direct support. For residents of Briscoe County (including Silverton and Quitaque), the nearest physical office is in Memphis, Texas.

Nearest Local Office (Memphis, TX)

This is the closest service center for Briscoe County residents to visit in person to pick up or drop off paper applications and speak with staff.

• Address: 605 W. Main Street, Memphis, TX 79245
• Phone: 806.718.5002

Main Headquarters (Amarillo, TX)

The main administrative office for Panhandle Community Services is located in Amarillo. This office handles general inquiries and program administration.

• Address: 1309 SW 8th Ave, Amarillo, TX 79101
• Phone: (806) 372-2531
• Toll-Free: (800) 676-4727

Other Programs to Lower Your Energy Bills

Reducing Future Bills with the Weatherization Assistance Program (WAP)

Panhandle Community Services offers more than just reactive bill payment assistance; they also provide a proactive, long-term solution. The Weatherization Assistance Program (WAP) is a free program designed to help low-income families reduce their energy consumption and lower their utility costs.

This program addresses the root causes of high energy bills by making a home more energy-efficient. Services can include:

• Repairing or replacing heating and cooling units
• Insulating attics, floors, and walls
• Sealing windows and doors to reduce air infiltration
• Replacing old, inefficient refrigerators  

This program is also run by Panhandle Community Services. Crucially, the income eligibility for WAP is higher than for CEAP. A household must be at or below 200% of the current U.S. Poverty Guidelines to qualify. This means that some households who are over-income for CEAP bill payment assistance may still be eligible for this free home improvement program to lower their future bills.

Assistance from Local Electric Cooperatives

Briscoe County is served primarily by member-owned, non-profit electric cooperatives, not large investor-owned utilities. The main providers in the area are Swisher Electric Cooperative and Lighthouse Electric Cooperative. As non-profits, their mission is to provide reliable service to their members.

While many cooperatives in the U.S. offer "Operation Round Up" programs where members donate change to help other members , this specific type of direct payment assistance program does not appear to be offered by the local Briscoe County providers. However, they do provide other valuable benefits to their member-owners.

Swisher Electric Cooperative Member Benefits

Swisher Electric Cooperative serves members in Briscoe, Swisher, Hale, Castro, Randall, and Armstrong counties. While they do not list a direct bill payment assistance program, they offer other benefits that can help member households financially, including:

• Co-op Connections Savings: A savings card that provides discounts on pharmacy, dental, vision, and other services.
• Scholarships: The co-op offers scholarships to active members and their immediate family members.

For any questions about a bill or to discuss payment arrangements, members should contact Swisher Electric directly at (806) 995-3567 or toll-free at (800) 530-4344.

Lighthouse Electric Cooperative Member Benefits

Lighthouse Electric Cooperative serves members across 12 Texas counties, including Briscoe. Like Swisher, Lighthouse does not appear to offer a direct utility payment assistance program. Instead, as a member-owned co-op, it returns value to members through:

• Scholarships: Lighthouse offers scholarships to members and their children, including the Golden Spread Electric Cooperative Directors' Memorial Scholarship.
• Co-op Connections Card: The "Show It And Save!" card provides members with local and national deals, including discounts on prescription drugs.
• Capital Credits: As a non-profit, any revenue not used for operations is eventually returned to members in the form of capital credit checks.

For billing inquiries, members should contact Lighthouse Electric Cooperative directly at (806) 983-2814.

Additional Emergency Resources for Briscoe County

Given that the formal CEAP application process through Panhandle Community Services can take 30 days or more , households facing an immediate disconnection need faster options. The following resources specialize in emergency, short-term aid.  

Emergency Help from The Salvation Army

The Salvation Army is a well-known source of emergency financial assistance for families in crisis. The nearest corps center that serves the Briscoe County area is in Amarillo.

• Location: The Salvation Army of Amarillo
• Address: 400 S. Harrison St, Amarillo, TX 79101
• Phone: (806) 373-6631

This location operates on a walk-in, first-come, first-served basis. This is not an appointment-based system. Residents seeking help should plan to arrive with all required documents in hand. Documents needed include:

• Original State ID or Driver's License
• The most recent utility bill and any disconnect notice (the bill must be in the applicant's name)
• Proof of insurance

This assistance is designed to be a one-time emergency intervention to prevent a utility shut-off.

Texas 2-1-1: A Free Information and Referral Service

Texas 2-1-1 is a free, confidential, and 24/7 helpline operated by the state. By dialing 2-1-1 (or 877-541-7905), residents can connect with a specialist who can provide information and referrals for local services, including utility assistance.

The 2-1-1 specialists maintain the most current database of local community organizations, churches, and other agencies that may have funds available for utility help. They can connect a Briscoe County resident to the proper agencies, including Panhandle Community Services and other local resources that may not be widely publicized.

It is important to note that the statewide "Texas Utility Help" (TUH) website, which once took applications, is CLOSED. The state has exhausted those specific funds and now directs all residents to find help through the "Help for Texans" portal, which will point them to their local CEAP provider (Panhandle Community Services) or to call 2-1-1.

Status of the Lite-Up Texas Program

Some long-time residents may remember the "Lite-Up Texas" program, which provided discounts on electric bills. This program is no longer active. The Texas Legislature declined to extend its funding, and the program ran out of money and officially ended.

Any information directing residents to apply for Lite-Up Texas is outdated. Households that would have previously qualified for that program should now seek assistance through the Comprehensive Energy Assistance Program (CEAP) administered by Panhandle Community Services.

Frequently Asked Questions

Residents facing difficulty with utility payments can find the Brazos County Texas electric bill assistance program that fits their needs. Support is available through several key organizations, including the Brazos Valley Community Action Programs (BVCAP), which administers the state's primary energy aid. Additional help is offered by local non-profits and utility-specific plans in Bryan and College Station. Finding the right assistance starts with knowing where to apply and what information is required.

The Primary Source for Utility Help: Brazos Valley Community Action Programs (BVCAP)

For any resident of Brazos County, the first and most important contact for utility assistance is the Brazos Valley Community Action Programs, often called BVCAP. This agency is the official local administrator for the state's primary energy aid program.

This main program is the Comprehensive Energy Assistance Program (CEAP). CEAP is the Texas-specific name for the federal Low Income Home Energy Assistance Program (LIHEAP). The goal of CEAP is to help low-income households meet their immediate energy needs, providing financial assistance to prevent disconnections and to help control long-term energy costs. BVCAP administers this program for residents of Brazos, Burleson, Grimes, Leon, Madison, Montgomery, Robertson, Walker, Waller, and Washington counties.

The services provided by BVCAP under this program can help pay for electric, natural gas, or propane bills.

The main BVCAP office that serves Brazos County residents is located at: 4001 East 29th Street, Bryan, TX 77802

To get help, you can call one of the following numbers to speak with the utility assistance team:

• (979) 595-2801
• (979) 595-2850

BVCAP has recently implemented a new online application system to help speed up processing. However, the agency also states that all applications will be taken by appointment only. This can be confusing.

The most effective method is a two-step process: First, use the online portal to submit your documentation, and then immediately call the office to schedule the mandatory appointment. The online system is best viewed as a pre-screening and document submission tool to "speed up processing" , while the phone call secures your actual place in line. If you have trouble with the online system, staff at the Bryan office can offer help in English or Spanish over the phone or in person.

Who is Eligible for CEAP Assistance?

Eligibility for the CEAP program is based on federal and state regulations, primarily focused on assisting low-income households. The program is also specifically designed to help people with disabilities, especially those who receive SSI disability benefits.

The primary determining factor is your household's total gross income. Eligibility for CEAP is set at 150% of the Federal Poverty Income Limits.

Based on the official program guidelines, here are the annual income limits. Your household's combined income must be at or below these levels to qualify:

• Household of 1: $23,475
• Household of 2: $31,725
• Household of 3: $39,975
• Household of 4: $48,225
• Household of 5: $56,475
• Household of 6: $64,725
• Household of 7: $72,975
• Household of 8: $81,225
• For families with more than 8 people: Add $8,250 for each additional person.

These income limits are updated periodically by the federal government, but 150% of the poverty guideline is the standard for this program.

How to Apply for Utility Assistance at BVCAP (Step-by-Step)

Navigating the application process is essential to getting help quickly. It is crucial to follow the specific steps required by BVCAP.

Step 1: Be Aware of the Annual Application Reset This is the most important and often overlooked rule: the application process restarts every January 1st. Even if you have received utility assistance from BVCAP in prior years, you must re-apply and resubmit all supporting information each year. This includes your ID, utility bills, and proof of income. This is done to maintain your privacy and ensure eligibility is based on your current situation.

Step 2: Gather All Required Documents Before you begin, gather all the information BVCAP will need. This includes:

• Valid identification for all adult household members.
• Your most recent utility bill (electric, gas, or propane). This bill must show the account number and service address.
• Proof of income for all household members for the previous month (such as pay stubs, benefits letters, etc.).
• A "Declaration of Income Statement (DIS) form" if you have no income.

Step 3: Complete the Specific Utility Release Forms (Critical) Your application will not be processed until BVCAP has your permission to speak with your utility provider. Because of privacy laws, you must sign a specific information release form. This form allows BVCAP to receive your billing records, consumption history, past-due amounts, and disconnection notice information.

BVCAP provides links to these specific forms, which you must complete:

• BTU Release Form (for Bryan Texas Utilities customers)
• College Station Release Form (for College Station Utilities customers)
• Blue Bonnet Form (for Blue Bonnet Electric customers)

You can find these forms on the BVCAP "Applying for Services" or "Utility Assistance" pages.

Step 4: Submit Your Application and Call for an Appointment BVCAP provides an "Application for Assistance Portal". You should use this portal, or the provided English  or Spanish  application forms, to submit your application and all the documents you gathered in Steps 2 and 3.

After you submit your information online, do not wait for them to call you. You must call (979) 595-2801 to schedule your mandatory appointment. This phone call is the step that officially gets you in line to be seen by a case manager.

Assistance Programs for Bryan Texas Utilities (BTU) Customers

If your electricity provider is Bryan Texas Utilities (BTU), you have an additional layer of assistance available to you, separate from the CEAP program.

BTU's primary assistance mechanism is the Power Share Program. This is a donor-funded program where customers and BTU itself contribute funds to help their neighbors in need.

It is important to understand that this program is not administered by BTU. BTU's role is to collect the funds. The program is managed and its funds are disbursed by a local non-profit partner.

The administrator for the BTU PowerShare Program is: Catholic Charities of Central Texas    

To apply for assistance from the Power Share Program, you must be a BTU residential customer and contact Catholic Charities directly. They will determine your eligibility and handle the disbursement of funds.

• Email: financialstability@ccctx.org
• Phone: 979.822.9340

For BTU customers, this creates a two-track strategy for getting help. You should apply for both programs simultaneously.

1. Primary Application: Call BVCAP at (979) 595-2801 to apply for the large-scale, federal CEAP funds.
2. Secondary Application: Immediately call Catholic Charities at (979) 822-9340 to apply for the local, emergency-focused Power Share funds.

The CEAP program is a larger, but often slower, process. The Power Share program is designed to provide more immediate, one-time relief to prevent disconnection. Applying for both is the most effective way to cover all your options.

Emergency Disconnection Prevention (A BTU Precedent)

BTU has also shown it has systems in place to prevent disconnections during times of documented, short-term financial crisis.

During a federal government shutdown, BTU implemented a Temporary Government Shutdown Assistance Program. This program protected eligible customers from disconnection for nonpayment. Customers had to provide proof of their furlough or loss of pay.

This program's existence demonstrates that BTU has the capability within its billing system to "flag" an account and temporarily suspend disconnection during a verifiable emergency.

If you are a BTU customer with a disconnection notice and are facing a sudden, documented, short-term crisis (such as a medical emergency or a sudden job loss), this creates a clear path for you.

1. Call BTU Customer Service directly at (979) 821-5700.
2. Explain your situation calmly and clearly.
3. Provide your documentation (e.g., furlough notice, doctor's note, termination letter).
4. Explicitly ask if you are eligible for a temporary hold on disconnection or a deferred payment arrangement.

While the "Government Shutdown" program itself is not active, the precedent for this kind of emergency hold is established. BTU representatives have been directed in the past to "work individually with affected customers to establish payment arrangements".

Payment Options for College Station Utilities (CSU) Customers

For residents who receive their service from College Station Utilities (CSU), the path for financial assistance is different.

The City of College Station does not provide its own direct financial grants or emergency assistance for utility bills. Instead, the city acts as a referral hub, directing residents to the primary community resources.

If you are a CSU customer in need of financial assistance, you will be directed to one of two places:

1. 2-1-1 Texas: The city's main utilities page explicitly advises residents who need financial assistance to call 2-1-1 or visit 211Texas.org.
2. Brazos Valley Community Action Programs (BVCAP): The city's housing assistance page also refers residents to BVCAP for the CEAP program, the Crisis Program, and general assistance with utility bills.

This means you should not call the main CSU customer service line (979-764-3535) expecting a financial grant. You will save a step and get help faster by calling BVCAP at (979) 595-2801 or dialing 2-1-1 directly.

The Budget Billing Program: A Preventative Tool (Not Crisis Aid)

College Station Utilities does offer one program related to payments called Budget Billing. This program allows qualified customers to pay the same amount for utilities each month, based on an average of the previous 12 months' bills.

It is critical to understand that the Budget Billing program is a preventative financial planning tool, not a crisis solution.

To qualify for Budget Billing, a customer must meet two key criteria:

1. You must have a history of at least 12 months of service at the same location.
2. Your utility account cannot have a past-due balance.

If you are currently behind on your bill or have a disconnection notice, this program is not an option for you. You must first contact BVCAP or another agency to get your account current. Once your account is stable, you can (and should) enroll in Budget Billing through the customer portal to prevent future bill spikes, especially during the hot summer months.

Community and Non-Profit Aid in Brazos County (The Secondary Safety Net)

After you have contacted BVCAP to start your CEAP application, your next step should be to contact the local non-profits in Brazos County.

Funds for the primary CEAP program are limited and can take time to process. These local organizations often have smaller, more flexible funds (including the BTU Power Share funds) designed to provide immediate, emergency aid to stop a disconnection.

The best strategy is to "layer" your applications: apply for the large, federal program (CEAP) first, and then immediately call these agencies for gap-funding or emergency relief.

The Salvation Army of Bryan/College Station

The Salvation Army in Bryan/College Station offers a Homelessness Prevention program, which explicitly includes providing rent and utility assistance to keep people in their homes.

• Location: 2506 Cavitt Avenue, Bryan, TX 77801
• How to Apply: The local website does not have a public-facing application process for financial aid. The only instruction for those who need assistance is to call the main office at 979-361-0618  or use the "Contact Us" form on their website, salvationarmybcs.org. You will need to speak directly with a case manager to be screened for eligibility.

Society of St. Vincent de Paul (Bryan-College Station)

The Society of St. Vincent de Paul (SVdP) is a Catholic lay organization dedicated to providing short-term, crisis assistance. They provide "Direct Aid," which most commonly includes help with rent, utilities, medical, and transportation.

This organization has a very specific and unique application process;

1. Screening Call: The only way to begin the process is to call the office at 979-775-2273. A volunteer will conduct an initial screening over the phone.
2. Eligibility: To be screened, you must live in the Bryan-College Station area. A key guideline is that they typically only provide aid to an individual or family once within a 12-month period.
3. Home Visit: If you qualify from the screening call, you will be given an appointment for a home visit to be scheduled for the following week. Two volunteers (Vincentians) will visit your home to discuss your situation and assess your needs.
4. Assessment & Aid: After the home visit, the volunteers return to the office to assess the needs and provide aid.

It is important to set your expectations correctly: This is not same-day emergency aid. The process, from your first call to the home visit and final assessment, is designed for thoroughness and will likely take more than a week. This program is best for a family that can see a crisis developing, rather than one facing a 24-hour disconnection.

Catholic Charities of Central Texas (Brazos Valley Office)

Catholic Charities is a central hub for financial assistance in the Brazos Valley. They run a Financial Stability program designed to help families prevent homelessness and achieve security through case management and short-term financial assistance with rent, mortgage, or utility bills.

• Location: 1410 Cavitt Avenue, Bryan, TX 77801
• How to Apply: Catholic Charities offers a modern, "hand up" approach. You can:
  1. Submit a request online: They offer an online request form for help with rent, mortgage, or utility bills.
  2. Call the local office: You can speak directly to their team at 979-822-9340.

A Critical Connection for BTU Customers: For Bryan Texas Utilities (BTU) customers, this organization is a vital dual-purpose resource. As mentioned earlier, Catholic Charities is also the administrator for BTU's own "Power Share Program".

This means a single call to 979-822-9340 or one online application  makes a BTU resident eligible for both Catholic Charities' internal Financial Stability funds and the utility's donor-funded Power Share program. This is the most efficient "two-for-one" application a BTU customer can make.

Local Church Benevolence Programs

Many local churches in the Brazos Valley maintain "benevolence" funds to assist community members in crisis. These funds are often small, sporadic, and may in some cases be reserved for church members, but they are a valid source of gap-funding.

• Central Baptist Church (College Station): This church offers a formal benevolence application. The process requires completing an application packet (including a financial worksheet) and returning it to missions@centralbcs.org to schedule an appointment with a pastor.
• First Baptist Church (Bryan): This church lists "Benevolence" as one of its ministries , but does not provide a public-facing application. Assistance is likely determined by calling the church office at (979) 776-1400.

The availability of these funds changes constantly. The single best way to find out which churches or small organizations have funds available today is by using the 2-1-1 Texas helpline.

2-1-1 Texas: The Central Resource Helpline

If you have contacted BVCAP and other non-profits and are still unable to get assistance, your final and most comprehensive resource is 2-1-1 Texas.

2-1-1 is a free, confidential helpline and website operated by the United Way. It is designed to connect Texas residents to a comprehensive database of social services. As mentioned, it is the official resource recommended by the City of College Station for utility assistance.

Top calls to 2-1-1 are for utility assistance, rent assistance, and food.

How to Connect:

• By Phone: Dial 2-1-1 from any phone.
• Toll-Free: Call (877) 541-7905.
• Online: Visit the website https://www.211texas.org to search the resource database yourself by zip code.

Funds for programs like CEAP at BVCAP are not unlimited and can be exhausted, especially during high-need periods. This is where 2-1-1 becomes your most valuable tool.

The specialists at 2-1-1 have a dynamic, real-time database of available resources. They will know, on any given day, if a smaller, local church just received new benevolence funds, or if a temporary state program has opened up. If you are told by other agencies that "the funds are gone," your next and final call should be to 2-1-1. They are your best resource for finding new, temporary, or un-publicized local aid.

Frequently Asked Questions

Finding a Brazoria County Texas electric bill assistance program can be stressful, but resources are available to help residents facing financial hardship. Whether you need help with a disconnection notice, high energy bills, or emergency utility assistance, several key state and local programs in Brazoria County, including in Angleton, Pearland, and Freeport, can provide financial aid for electricity, gas, and water bills.

The First Step: Contact 2-1-1 Texas

For any resident struggling with utility payments, the most important first step is to call 2-1-1. The 2-1-1 Texas/United Way Helpline is a free, confidential referral service connecting people to local resources.

When you call 2-1-1 (or 877-541-7905), a specialist will assess your needs and search the most comprehensive database of social services in the state. They can identify which specific agencies in Brazoria County currently have funds for utility assistance and provide the correct contact information. You can also search for resources online at 211texas.org.

CEAP: The Primary State Assistance Program

The main program for energy aid in Texas is the Comprehensive Energy Assistance Program (CEAP). This is a federally funded program designed to help low-income households meet their immediate energy needs.   

CEAP Administrator for Brazoria County

Assistance for CEAP is not provided directly by the state, but through local organizations called subrecipients. For residents of Brazoria, Harris, and Galveston counties, the program administrator is Baker Ripley.

All applications and questions for CEAP must go through Baker Ripley.

• Utility Assistance Hotline: 713-590-2327
• Online Portal: https://bakerripley4.my.site.com/ceap

Services Offered by CEAP

The Comprehensive Energy Assistance Program helps eligible families and individuals with several critical needs. These services include:

• Payment of electricity, natural gas, or propane bills.
• Assistance with water bills.
• Service or repair of heating, ventilation, and air conditioning (HVAC) systems.

How to Apply to CEAP (Application Process)

To apply for CEAP, residents must contact Baker Ripley. Please note that the site listed at 3838 Aberdeen Way, Houston, TX 77025, does not take walk-in appointments or provide applications.

There are two ways to get an application:

1. Download: Click the link on the Baker Ripley/United Way Houston page to download the application in English or Spanish.
2. Request by Mail: Call the Utility Assistance Hotline at 713-590-2327 to have an application mailed to you.

Applications may take up to 8 weeks to be reviewed.

Required Documents (Critical for Approval)

To avoid delays, applicants must provide copies of all required documents. An application missing required documents will be delayed. This is the most common reason for a delay in receiving aid.

Be prepared to provide the following items for all household members:

• Proof of Identity: Texas Driver's License, Texas ID, US Passport, Military ID, Permanent Resident Card, or Matrícula Consular.
• Proof of Citizenship or Legal Residency: US Passport, US Birth Certificate, Permanent Resident Card, or Certificate of Naturalization.
• Proof of Income: Documentation for the last 30 days for all household members 18 years or older. This includes wages, Social Security income, unemployment, SNAP/TANF benefits, retirement, disability income, child support, etc.
• Current Utility Bills: Your current electricity, gas, and water bills.

CEAP Income Eligibility

Eligibility for CEAP is based on household income. All households must have an income at or below the amounts set by the program. These income limits are based on federal poverty guidelines and are updated regularly. The specific income amounts will be available on the application form or by calling the Baker Ripley hotline at 713-590-2327.

Help Directly From Your Electricity Provider

In addition to state and non-profit aid, many electricity providers offer their own hardship funds or payment flexibility. Residents should always contact their electricity provider to explain their situation and ask about assistance.

For Reliant Energy Customers (CARE Program)

Reliant Energy offers the Community Assistance by Reliant Energy (CARE) program to help customers facing financial hardship. This program works with agency partners to distribute funds.

To apply, call 2-1-1 and ask about assistance. It is important to know that if you do not meet the criteria for federal programs (like CEAP), you should inform the 2-1-1 representative that you are a Reliant customer and ask for agencies that have support from the CARE program. You may need to provide your last electricity bill or a disconnection notice.

For Direct Energy Customers (Neighbor-to-Neighbor Program)

Direct Energy customers may qualify for up to $700 per calendar year through the Neighbor-to-Neighbor Bill Assistance Program.

To apply, you must contact a participating agency that screens applicants and distributes these specific funds. The agencies listed as partners for this program in Brazoria County are:

• Brazoria County Community Development: 1524 E Mulberry Suite 162, Angleton, TX 77515. Phone: 1-979-864-1427.
• Baker Ripley: 3838 Aberdeen Way, Houston, TX 77025. Phone: 1-713-667-9400.

For CenterPoint Energy Customers

CenterPoint Energy encourages customers who are having trouble paying their bill to contact them immediately. They offer special payment options to qualified customers, which can help avoid disconnection or late fees:

• Payment Extension: A one-time due date extension.
• Payment Arrangement: Allows a total bill to be paid in smaller increments over a set period.

CenterPoint also refers customers to 2-1-1 and the United Way for financial assistance programs.

Brazoria County Government and Community Action Programs

Several county-level departments and non-profit partners provide a safety net for residents.

Angleton Community Assistance Offices

Several key services for Brazoria County residents are located in Angleton, often at the same or nearby addresses. It is best to call first to determine the correct office for utility aid.

• Brazoria County Community Development / Housing Authority: This department, funded by HUD grants, offers public service projects and housing assistance for low-to-moderate-income families.
• Address: 1524 E Mulberry, Suite 162, Angleton, TX 77515.
• Phone: (979) 864-1427  or (979) 864-1960.
• Brazoria County Community Action (GCCAC): This non-profit agency provides assistance with electricity, cooling, or gas bills.
• Address: 1216 N Velasco #B, Angleton, TX 77515.
• Phone: (979) 849-2928.
• Brazoria County Welfare: This office may also provide referrals or assistance.
• Address: 111 E. Locust St, Angleton, TX 77515.
• Phone: (979) 300-7145  or (979) 864-1710.

Brazoria County Emergency Rental Assistance Program (ERAP)

The Texas Rent Relief Program (TRR), which was a statewide emergency program, closed in 2023. However, Brazoria County has maintained its own local Emergency Rental Assistance Program (ERAP) portal.

This program was designed to help eligible tenants with household incomes at or below 80% of the local area median income who experienced financial hardship. The program has also provided aid for households experiencing homelessness, including temporary hotel accommodations.

Residents must visit the official county website to find the current program guidelines, required documentation, and the application portal link.

Local Community and Faith-Based Emergency Aid

For residents needing more immediate or emergency help, local non-profits and faith-based organizations are often the best resource.

For Pearland Residents

• Pearland Neighborhood Center (PNC): This organization offers a specific Utility Assistance program for individuals and families in Brazoria County, helping with electricity and gas bills. They also provide rent assistance and a food pantry.
• Address: 2335 North Texas, Pearland, TX 77581.
• Phone: 281-485-1987.
• Christian Helping Hands: This group offers financial resources for utility assistance, food, and prescriptions, though monetary limits are in place. Assistance is provided on a first-come, first-served basis, with doors opening at 9:30 am.
• Address: 3402 Swensen Rd, Pearland, TX 77581.
• Phone: 281-485-9776.

For Freeport Residents

• The Salvation Army: The Freeport location provides emergency assistance with basic needs, including utilities, food, and medicine.
• Address: 1618 North Avenue J, Freeport, TX 77542.
• Phone: (979) 233-5420.
• Application: Assistance is provided by appointment only.

For Lake Jackson, Clute, and Freeport (St. Vincent de Paul Network)

The Society of St. Vincent de Paul (SVdP) is a non-profit, faith-based organization that provides social services to people in crisis through local parish chapters. Several Brazoria County parishes have active conferences that may be able to help with utility bills. Assistance is typically by appointment only.

• Clute/Lake Jackson: St. Jerome's Catholic Church (Clute).
• Phone: (979) 266-7122.  
• Lake Jackson: St. Michael's Catholic Church.
• Phone: (979) 297-2046 (Call 9 am to 12 pm, Mon-Fri).
• Freeport: St. Mary's Catholic Church (St. Mary Star of the Sea).
• Phone: (979) 233-5271.
• Phone: (979) 233-5271.
• Pearland: St. Helen Catholic Church.
• Phone: (281) 485-2976 (Leave a detailed message).

Long-Term Solutions: Weatherization and Energy Efficiency

While financial aid helps with an immediate crisis, long-term solutions can reduce energy costs permanently. The Texas Department of Housing and Community Affairs (TDHCA) administers the Weatherization Assistance Program (WAP).

This program helps make homes for low-income households more energy-efficient, which lowers utility bills. Services can include adding insulation, sealing ducts, and other repairs. TDHCA also provides online resources and tips for energy savings.

Frequently Asked Questions

Residents of Bowie County, Texas, facing the stress of high energy costs or sudden financial hardship have access to dedicated support systems. Finding the right bowie county texas electric bill assistance program can feel overwhelming, but the resources are centralized and accessible. Help is available for low-income households, seniors, disabled individuals, and families with young children who are struggling to pay their electric bills.

The key to accessing this support is understanding the administrative structure. While major energy assistance funds are federal and state-managed, the applications and funds are not distributed directly by state agencies. The Texas Department of Housing and Community Affairs (TDHCA) is the state-level entity that oversees these programs, but it does not accept applications from individuals.

Instead, TDHCA distributes funds to local non-profit organizations, often called subrecipients or community action agencies. For residents of Bowie County, the primary, designated organization to contact is Community Services of Northeast Texas, Inc. (CSNT).

This organization is the central hub for processing applications and distributing funds for the main government utility assistance programs. Contacting CSNT is the most important first step for any resident seeking help.

The Primary Source for Assistance: Community Services of Northeast Texas (CSNT)

Community Services of Northeast Texas, Inc. (CSNT) is the designated community action agency serving Bowie County and eleven other counties in the region. As a "Community Action Partnership," its mission is to assist low-income households in transitioning to self-reliance.

A major part of this mission involves administering critical government-funded programs. Specifically, the Community Services division of CSNT manages the Comprehensive Energy Assistance Program (CEAP) and the Community Services Block Grant (CSBG). These programs are the primary sources of electric bill assistance for eligible Bowie County residents.

While CSNT serves a large area and has a central mailing address in Linden, Texas, the organization maintains outreach offices to provide direct assistance. For Bowie County residents, the most important location is the local Texarkana office.

This local presence is critical. Applicants can speak directly with staff, submit applications, and receive guidance on the complex documentation required. The Texarkana office has specific, limited walk-in hours dedicated to utility assistance, making it vital for applicants to be aware of this schedule before visiting.

How to Apply for Help at CSNT (Bowie County Office)

There are two primary methods for submitting an application to Community Services of Northeast Texas: visiting the local Bowie County (Texarkana) office in person or mailing a completed application to the main administrative office. For emergency assistance or to prevent a disconnection, the in-person visit is the most direct method.

Direct Contact Information (Texarkana)

This is the most critical, actionable information for a Bowie County resident seeking immediate utility help.

• Organization: Community Services of Northeast Texas, Inc.
• Physical Address: 1611 N. Robison Rd., Texarkana, TX
• Phone Numbers: 903-838-0746 or 903-838-0747 
• Walk-In Hours for Utility Assistance: Monday – Thursday, 9:30 am to 11:30 am ONLY

Visiting this office during these specific hours allows residents to submit their application and required documents for review.

Mail-In Application Process

For those who cannot visit the Texarkana office in person, there is a mail-in option. All persons requesting assistance must first complete the general "Application for Assistance". This completed application packet must be mailed to the central administrative office, not the Texarkana location.

• Mailing Address: Community Services of Northeast Texas, Inc., P.O. Box 427, Linden, TX 75563    

It is important to note that this mail-in process may take longer and is typically used for general intake rather than emergency utility intervention.

The Application Form

The application form required by CSNT is the "Application for Assistance". This document can be located on the Community Services of Northeast Texas, Inc. website. A direct, non-hyperlinked URL for the form is: (www.csntexas.org/documents/Full_Application_for_print.pdf)

This application requires Adobe Reader to view and print. The form is comprehensive and requests detailed information for the head of household and all other members living in the home, including names, dates of birth, Social Security numbers, and income information.

Program Details: The Comprehensive Energy Assistance Program (CEAP)

When residents apply for help through CSNT, the primary program they are seeking is the Comprehensive Energy Assistance Program (CEAP). Understanding this program helps applicants prepare for the eligibility requirements.

CEAP is the Texas program for the federally funded Low Income Home Energy Assistance Program (LIHEAP). It is administered at the state level by the Texas Department of Housing and Community Affairs (TDHCA). CEAP is designed to achieve two main goals: first, to assist low-income households in meeting their immediate energy needs, and second, to encourage consumers to control long-term energy costs through energy education.

The program is not a blanket entitlement; it is targeted. CEAP is structured to assist low-income households with the highest home energy needs. Eligibility and assistance levels are determined by taking into account both the household's "energy burden" (the percentage of income spent on utilities) and the presence of vulnerable household members.

Who Receives Priority for CEAP?

Due to limited funding, CEAP guidelines require CSNT to give priority to households that are most vulnerable to the health and safety risks of extreme weather and high energy costs. The priority groups are:

• Elderly individuals (defined as age 60 and over).
• Disabled individuals (of any age).
• Families with young children (under the age of six).

Households containing one or more of these individuals will be given priority for assistance, especially those with the highest energy burdens.

Required Documents for Your CEAP Application

An application submitted to CSNT will not be reviewed or processed until it is complete. Gathering all the necessary paperwork before visiting the office or mailing the application is essential to avoid delays.

While the specific CSNT checklist may vary slightly, the state and federal requirements are uniform. Applicants should be prepared to provide the following documentation for all household members:

• Photo Identification: A valid, government-issued photo ID (like a Texas Driver's License or state ID) is required for all household members 18 years of age and older.
• Social Security Cards: Original Social Security cards (or other official proof of Social Security Number) are required for every person living in the household, including all children.
• Proof of Citizenship/Legal Residency: Applicants must provide documentation verifying they are U.S. citizens, non-citizen nationals, or legal residents of the United States. This is a federal requirement for the program.
• Proof of All Household Income: This is one of the most critical components. Applicants must provide proof of gross income (before taxes) for the past 30 days for all household members 18 and older.
• Accepted income proof includes: Recent pay stubs (e.g., 4-5 weekly stubs, 2-3 bi-weekly stubs), a current Social Security award letter, a Supplemental Security Income (SSI) award letter, a VA benefits letter, retirement or pension statements, unemployment benefits statements, or child support payment records.
• For No Income/Cash Income: Individuals who are unemployed and receiving no benefits, are self-employed, are paid in cash, or receive informal family support will likely need to fill out and sign a "Declaration of Income Statement (DIS)" form.
• Important: Bank statements are typically not accepted as proof of income.
• Current Utility Bills:
• Applicants must provide their most recent electric bill (and gas/propane bill, if applicable).
• The utility bill must be in the name of an adult household member. If it is not, the utility provider may not accept the payment pledge from CSNT.
• If a disconnection notice has been received, that notice should be brought as well, as it documents the emergency status.

Specific Help for SWEPCO Customers: The Neighbor to Neighbor Program

Many residents in Bowie County are customers of Southwestern Electric Power Company (SWEPCO). For these customers, an additional layer of assistance may be available, but it is typically a secondary step after applying for government aid.

SWEPCO partners with Dollar Energy Fund, a non-profit organization, to administer the "Neighbor to Neighbor Program". This program is designed to lend a hand to those experiencing financial hardships who need help to get back on their feet. It provides eligible customers with a one-time utility assistance grant that is applied directly to their SWEPCO electric bill. This grant can be used to prevent a disconnection of service or to restore service that has already been shut off.

A critical aspect of this program is that it is explicitly described as a "fund of last resort". This means it is intended for situations beyond what is available through federal and state programs like CEAP/LIHEAP. Therefore, applicants are almost always required to apply for (and often exhaust) government assistance first.

How to Apply for Neighbor to Neighbor

The application process for the Neighbor to Neighbor Program is streamlined and integrated with the existing network of community assistance.

Path 1: Apply at a Local Agency

The primary way to apply for the program is through a local community action agency. Since Community Services of Northeast Texas (CSNT) is the designated community action agency for Bowie County, it serves as the intake partner for the Neighbor to Neighbor program.

The most efficient strategy for a SWEPCO customer is to inquire about the Neighbor to Neighbor Program at the same time they are at the CSNT office (1611 N. Robison Rd., Texarkana) applying for CEAP. This "one-stop" approach ensures the applicant is screened for all available programs.

Path 2: Contact SWEPCO Directly

SWEPCO customers can also call the utility company for information about assistance programs. The contact number for East Texas customers is 1-888-216-3523. A customer service representative can provide information on Neighbor to Neighbor and other options, such as payment extensions or arrangements.

Emergency Charitable Assistance in the Texarkana Area

For residents facing an immediate crisis, such as a same-day disconnection, or for those who may not qualify for the income-based government programs, local charities can be a vital resource.

The Salvation Army of Texarkana

The Salvation Army is a well-known provider of emergency assistance nationwide, and the Texarkana Corps is active in serving the local community. Their emergency assistance programs are specifically designed to help families with rent and utility bills "so they can keep the power and water on".

This aid is intended for individuals and families facing a temporary crisis, such as a sudden job loss, a medical emergency, or for seniors and disabled individuals living on a fixed income.

It is important for Bowie County, Texas, residents to understand the geography of the Texarkana metro area. The local Salvation Army office is technically located on the Arkansas side of the city, but it serves the entire Texarkana community, including residents of Bowie County.

• Organization: The Salvation Army Texarkana Corps
• Address: 400 E. 4th Street, Texarkana, AR 71854
• Phone: 870-774-2701
• Website: (https://southernusa.salvationarmy.org/texarkana/)

Individuals needing emergency help should call this office to inquire about the application process, required documents, and funding availability.

Other Potential Community Resources

While CSNT and The Salvation Army are the primary providers, other organizations may offer support or, at a minimum, provide information on available resources. The Texarkana Homeless Coalition, for example, maintains a resource list that includes utility assistance providers like CSNT.

It is also important to note that large-scale state or federal programs can open and close. For instance, the Texas Rent Relief Program, which also provided utility assistance, is now closed to new applicants.

However, new programs may become available in the future, especially following natural disasters or economic downturns. In such events, the TDHCA "Help for Texans" page and the local CSNT office would be the first sources of information on how to apply.

Long-Term Solutions for Lowering Electric Bills

In addition to providing immediate financial aid, Texas assistance programs are also designed to create long-term stability by reducing household energy costs. When applying for CEAP, residents should also inquire about these long-term solutions.

Weatherization Assistance Program (WAP)

The Weatherization Assistance Program (WAP) is another federally funded (Department of Energy) program administered by TDHCA through local subrecipients. The goal of WAP is to lower utility bills by making homes more energy efficient.

This is a free service for eligible low-income households. Certified professionals may install measures such as:

• Insulation in attics, walls, and floors.
• Weather-stripping and caulking around doors and windows.
• Tune-ups or repairs for heating and cooling systems.
• Installation of energy-efficient lighting.

The CSNT application form specifically asks if a home has ever received services from the Weatherization Program. This confirms that Community Services of Northeast Texas (CSNT) is the local administrator for this program as well. Applicants for CEAP should simultaneously ask to be placed on the list for the Weatherization Assistance Program.

Housing Vouchers and Utility Allowances

A separate, long-term path for assistance is through housing programs. The Ark-Tex Council of Governments (ATCOG) manages housing programs in the region, including Section 8 Housing Choice Vouchers.

Participants in these programs often receive a "utility allowance". This is a credit designed to help low-income families in subsidized housing pay for reasonable utility costs. While this is part of a larger housing program and not a standalone electric bill grant, it is a significant form of long-term utility assistance.

Residents with housing instability can contact ATCOG for information on their waiting lists and programs. Their website is: (https://atcog.org/).

A Clear Summary of Your Action Plan

Navigating financial hardship is stressful, but the path to assistance in Bowie County is clear and well-defined. The following steps provide a summary of the most effective plan for a resident seeking help.

1. Gather Your Documents First: Before making any calls or visits, collect all required documents. This includes a valid photo ID for all adults, Social Security cards for everyone in the home, proof of all household income for the last 30 days, and the most recent electric bill and any disconnection notice.
2. Contact CSNT First: The primary step is to contact Community Services of Northeast Texas, Inc. The most direct method is to go in person to the 1611 N. Robison Rd., Texarkana, TX office. Be sure to go during their specific utility assistance walk-in hours: Monday – Thursday, 9:30 am to 11:30 am.   
3. Inquire About All Programs: When at the CSNT office, applicants should not only apply for the Comprehensive Energy Assistance Program (CEAP) but also ask to be screened for the Weatherization Assistance Program (WAP). If the applicant is a SWEPCO customer, they must also explicitly inquire about applying for the Neighbor to Neighbor Program.
4. Contact The Salvation Army for Emergencies: If facing an immediate disconnection that cannot wait for the CEAP application process, or if the household does not qualify for CEAP, the next call should be to The Salvation Army of Texarkana at 870-774-2701 for emergency charitable aid.

These local organizations are staffed with professionals ready to help Bowie County residents navigate these challenges. The first step is making the call or visiting the local CSNT office.

Frequently Asked Questions

Residents of Bosque County, Texas, facing financial hardship and struggling with high electric bills have access to several local and state-level assistance programs. Help is available, but the application process can be confusing. The primary organization for managing the main federal and state utility assistance, known as the Comprehensive Energy Assistance Program (CEAP), for Bosque County residents is the Economic Opportunities Advancement Corporation (EOAC). Additional resources are also offered through local charities like Caritas of Waco , the Salvation Army , and even provider-specific funds from electric companies like United Cooperative Services. These programs are designed to provide direct financial relief and prevent disconnection.

The Primary Source for Utility Help: Economic Opportunities Advancement Corporation (EOAC)

The most important, and often most confusing, part of seeking utility assistance is identifying the correct local administrator. State-level programs like the Comprehensive Energy Assistance Program (CEAP)  and the federal Low Income Home Energy Assistance Program (LIHEAP)  are managed by the Texas Department of Housing and Community Affairs (TDHCA).

However, the TDHCA does not accept applications directly from individuals. Instead, it distributes funds to local "subrecipients" or community action agencies that manage the programs for specific counties.

For all residents of Bosque County, the official, state-designated subrecipient is the Economic Opportunities Advancement Corporation (EOAC), based in Waco. This organization is the main entry point for applying for CEAP and LIHEAP.

EOAC provides short-term help with electricity and natural gas bills for eligible low-income households. The goal of the program is not only to provide immediate financial assistance to meet energy needs but also to promote long-term stability. This is often achieved through energy education to help consumers control and reduce future utility costs. In some cases, related programs like weatherization may be available to make homes more energy-efficient.

How to Contact EOAC and Apply

All applications and inquiries for Bosque County residents are handled through the main EOAC office in Waco. The application process is managed by their Community Services Department.

• Phone: (254) 753-0331 
• Address: 1800 N. Valley Mills Dr., Waco, TX 76710
• Email: info@eoac.org
• Website: https://eoacwaco.org/

It is essential to call first, as assistance is often provided by appointment only. The Community Services Department has specific operational hours that applicants must be aware of:

• Hours: Monday–Thursday, 9:00 a.m.–12:00 p.m. and 1:00 p.m.–4:00 p.m.
• Closures: The department is closed on Fridays and during the last five business days of each month.

What You Need to Apply: Required Documents for CEAP

To ensure a smooth application process, you must gather all required documentation ahead of time. Applications will be delayed or denied if they are incomplete. While specific requirements can change, the following checklist includes the documents typically required for federal and state assistance programs.

• Proof of Identity: A valid, unexpired photo ID for all household members aged 18 and older (e.g., Texas Driver's License or State ID).
• Proof of U.S. Citizenship or Legal Residency: This is a strict federal requirement for all members of the household. Acceptable documents include U.S. Birth Certificates, U.S. Passports, or valid Resident Alien Cards (Green Cards).
• Proof of Household Income: You must provide proof of all income for all household members 18 and older for the last 30 days. This includes:
• Employment pay stubs.
• Award letters for Social Security, SSI, SSDI, TANF, VA benefits, or Child Support.
• Pension or retirement statements.
• A benefits printout for unemployment.
• If you have no income, you may need a notarized Declaration of Income form.
• Copy of Utility Bill: A copy of your most recent electric bill (and gas bill, if applicable). The bill must be in your name or the name of an adult household member.
• Note on Pre-Paid Plans: Some programs may not be able to assist households using "Pay-As-You-Go" or pre-paid electricity plans. This is because the agency may be unable to obtain the required 12-month usage history from the provider.

Income Limits for CEAP Utility Assistance

Eligibility for the Comprehensive Energy Assistance Program (CEAP) is based on your household's total gross income. The income must be at or below 150% of the Federal Poverty Income Guidelines.

Based on the most recently published federal guidelines, the (annual) income limits are as follows: 

• Household of 1: $23,475
• Household of 2: $31,725
• Household of 3: $39,975
• Household of 4: $48,225
• Household of 5: $56,475
• Household of 6: $64,725
• Household of 7: $72,975
• Household of 8: $81,225
• For families with more than 8 people: Add $8,250 for each additional person.

Additional Assistance from Local Charities and Non-Profits

If you do not qualify for CEAP through EOAC, or if you face an immediate crisis and cannot wait for an appointment, local charities may offer help. These organizations are often funded by community donations and may have different eligibility rules.

Caritas of Waco: Serving Bosque County

Caritas of Waco is a non-profit organization that explicitly includes Bosque County in its service area. The organization provides financial assistance for utility bills, when funds are available, as part of its Community Support and Financial Stability programs.

• How to Apply: Utility assistance is often handled by phone. You should call the main number and ask for Community Support.
• General Phone: (254) 753-4593
• Community Support Contact: Susana Avila, (254) 753-4593 ext. 234
• Website: https://www.caritas-waco.org/

Specialized Help for Veterans in Bosque County

Caritas of Waco operates a separate program specifically for veterans and their surviving spouses. This program is funded by a dedicated grant from the Texas Veterans Commission and provides more comprehensive "wrap-around" services.

The Caritas Veterans' Case Management Program assists low-income veterans and their surviving spouses living in Bosque, Hill, McLennan, Falls, Limestone, and Freestone counties. Services include direct utility bill assistance, rent/mortgage help, prescription assistance, transportation, and childcare assistance.

This program offers a dedicated, local access point for Bosque County residents, making it highly accessible.

• Local Access: A Veteran Outreach Case Manager holds specific office hours for Bosque and Hill County residents.
• Location: Our Daily Bread, 100 Sims Dr., Whitney, TX 76692
• Hours: Every Monday, 9:00 a.m. – 12:00 p.m.
• Contact: To make an appointment or get more information, contact the Veteran Outreach Case Manager.
• Manager: Tony Long
• Phone: (254) 753-4593 ext. 203  
• Email: tlong@caritas-waco.org

The Salvation Army: Emergency Assistance

The Salvation Army offers emergency financial assistance for households in crisis, particularly seniors, individuals with disabilities, and families facing a disconnection notice.

• How to Apply: The Salvation Army of Texas uses a centralized online application portal, which is the fastest way to begin a request.
• Online Portal: Visit https://sahelp.org/ and enter your zip code. This will start a confidential online application. If your request for utility assistance is approved, a notification will be sent directly to your utility provider to secure the account against disconnection.
• Local Service Centers: If you are unable to use the online portal, the nearest physical service centers to Bosque County are in Waco and Cleburne.
• Salvation Army of Waco: (254) 756-7271. Located at 1225 W. Jack Kultgen Expressway, Waco, TX 76710.
• Salvation Army Cleburne Service Center: (817) 558-1296. Located at 111 S. Anglin St, Cleburne, TX 76033. Note: This center's primary service area is Johnson County, so you must call first to confirm if they can assist Bosque County residents.

Clifton Ministerial Alliance (Clifton Residents)

For residents in or near the 76634 zip code, the Clifton Ministerial Alliance provides hyper-local assistance. This is a coalition of local churches that work together to provide financial assistance for those experiencing economic hardship.

• How to Apply: As a community-based resource, the application process is less formal.
• Email: You can send a request for financial assistance to the pastor at First United Methodist Church of Clifton at pastor@fumcclifton.org.
• Phone: You may also contact the Alliance chairman, Rev. R. Don Wright, at (254) 675-8815.

Help From Your Specific Bosque County Electric Provider

The assistance you can receive also depends on who provides your electricity. Residents in deregulated areas (like Clifton) have different options than residents served by an electric cooperative (like Meridian).

For United Cooperative Services (UCS) Members (Meridian Area)

United Cooperative Services (UCS), which has a local office in Meridian at 10208 State Highway 6 , offers two separate assistance programs exclusively for its members. UCS members should pursue these programs in addition to applying for CEAP through EOAC.

• Operation Round Up: This fund is financed by UCS members who voluntarily "round up" their monthly bills to the next dollar. These funds are then used to help other United members in need. The program can assist with electric bills, medical bills, or emergency repairs to heating and cooling equipment.
• How to Apply: This program is administered on behalf of UCS by Texas Neighborhood Services (TNS). You must contact TNS to apply for these funds.
• TNS Contact: (817) 598-5700.
• TNS Application: An application PDF is available on the UCS website or by calling TNS.
• Brazos Electric Ratepayer Hardship Fund: This is a special fund created specifically to help qualifying low-income members pay for the Winter Storm Uri securitization fees that appear on their bills.
• Eligibility: You may qualify if your household income is at or below 200% of the Federal Poverty Line, or if a member of your household is already a recipient of LIHEAP or SNAP.
• Contact: Call (844) 770-8549 or visit https://ucs.net/.

For Heart of Texas Electric Cooperative (HOTEC) Members

Heart of Texas Electric Cooperative (HOTEC) serves rural parts of Bosque County. HOTEC does not manage its own assistance fund. Instead, the cooperative's official payment assistance page directs members in need to the state-designated local agencies.

HOTEC's two primary referrals for Bosque County residents are:

1. Economic Opportunities Advancement Corporation (EOAC): (254) 753-0331 
2. Hill Country Community Action (HCCAA): (254) 547-6022 ext. 2506

HOTEC members should begin by calling EOAC, as it is the primary CEAP administrator for the county.

For Texas-New Mexico Power (TNMP) Customers (Clifton Area)

Residents in Clifton are in a deregulated electricity market. This means that while Texas-New Mexico Power (TNMP) is the utility that owns the power lines , your bill comes from a Retail Electric Provider (REP) you choose (e.g., Gexa, Reliant, Just Energy, etc.). 

• Payment Arrangements: If you are facing disconnection and need a payment extension or a deferred payment plan, you must contact the REP listed on your monthly bill. TNMP does not handle customer billing or payment plans.
• TNMP-Specific Programs:
• Good Neighbor Fund: TNMP and its parent company contribute to this fund, which provides emergency grants to customers facing a financial crisis. To apply for these funds, you must contact a local partner agency, such as EOAC.
• Low-Income Weatherization: TNMP offers energy efficiency programs to help low-income customers (at or below 200% of federal poverty guidelines) make home repairs that reduce long-term energy bills.

General Resources for All Bosque County Residents

If you are unsure where to start or which agency serves your specific address, these statewide resources can provide a direct referral.

• Dial 2-1-1: This is a free, confidential, 24/7 information and referral service. You can dial 2-1-1 from any phone (or 877-541-7905) and speak to someone who can connect you with local agencies and funds available in your zip code. You can also search online at 211texas.org.
• Texas Utility Help (Program Closed): Many websites still refer to Texas Utility Help (texasutilityhelp.com). This was a temporary statewide program funded by federal relief money. As of September 2023, this program is closed and no longer accepting new applications.
• TDHCA Help for Texans Portal: The Texas Department of Housing and Community Affairs (TDHCA) manages the official "Help for Texans" search tool. You can use this portal to verify the information for your area.
  1. Visit https://www.tdhca.texas.gov/help-for-texans.
  2. Select "Utility Bill Payment Help" from the menu.
  3. Enter "Bosque County" or your city name.
  4. The portal will provide the contact information for the official, state-sanctioned provider for your area, which will be the Economic Opportunities Advancement Corporation (EOAC).

Frequently Asked Questions

Residents of Borden County, Texas, facing difficulties paying their electric bills have access to several local and state-level electric bill assistance programs.

The primary resource for direct financial aid is the Comprehensive Energy Assistance Program (CEAP), which is administered locally for the county by West Texas Opportunities, Inc. This support, along with payment options from your electric cooperative and state-level consumer protections, can provide stability and help keep your lights on during challenging financial times.

The Primary Utility Assistance Provider for Borden County

For residents of Borden County, the designated local provider for state and federal utility assistance is West Texas Opportunities, Inc. (WTO).

Statewide programs, such as the Low Income Home Energy Assistance Program (LIHEAP), channel federal funds to the Texas Department of Housing and Community Affairs (TDHCA). TDHCA, in turn, contracts with local non-profit organizations, known as subrecipients, to manage the application process and distribute the funds.

West Texas Opportunities, Inc. is the official subrecipient for an 18-county region that includes Borden County. Therefore, the first and most important contact for a Borden County resident seeking direct financial aid for an electric bill is WTO.   

Because Borden County is a sparsely populated rural area, WTO serves the county through its "Community Services Outreach" program. The main administrative office and the nearest full-service Neighborhood Center are located in neighboring Dawson County, in Lamesa.

Programs Administered by West Texas Opportunities

West Texas Opportunities manages two key programs designed to help low-income households with their energy needs: one for immediate financial crises and one for long-term cost reduction.

CEAP: Direct Bill Payment Assistance

The primary program for bill payment assistance is the Comprehensive Energy Assistance Program (CEAP). CEAP is the Texas program that integrates all funding from the federal LIHEAP.

It is designed to help low-income households manage their immediate utility costs by providing financial assistance for electricity, natural gas, and propane.

When distributing CEAP funds, WTO gives priority to households with the highest need. This includes low-income households with high energy usage, a high energy burden, or those containing:

• Elderly individuals
• Persons with disabilities
• Veterans
• Families with young children (age 5 or under)

WAP: Home Energy Efficiency

The second program is the Weatherization Assistance Program (WAP). While CEAP addresses the immediate crisis of a past-due bill, WAP provides a long-term solution.

This program helps lower utility bills by making homes more energy-efficient through improvements and modifications. Residents applying for CEAP assistance should also inquire about their eligibility for the Weatherization Assistance Program at the same time to help reduce future energy costs.

How to Contact and Apply for Assistance at WTO

To apply for CEAP or inquire about WAP, Borden County residents must contact the West Texas Opportunities, Inc. main office.

• Main Office Address: 603 N. 4th St., Lamesa, TX 79331
• Phone Number: 806-872-8354
• Official Website: gowto.org

The application process is formal and requires documentation to verify eligibility. While WTO will provide a specific list, CEAP/LIHEAP applications typically require the following items;

• Proof of Identity: A valid Texas Driver's License or state-issued ID for the applicant.
• Proof of Citizenship: Birth certificate, U.S. Passport, or Permanent Resident Card for all household members.
• Proof of Income: Consecutive paycheck stubs for the last 30 days for all employed household members.
• Income Award Letters: Current award letters for any unearned income, such as Social Security (SS), Supplemental Security Income (SSI), TANF, SNAP, or VA benefits.
• Utility Bill: A copy of the most recent electric bill showing the amount due and the account number.

Residents should gather these documents before contacting WTO to expedite the application process.

Assistance from Your Electric Cooperative

Understanding Your Electric Provider

It is essential for Borden County residents to understand that their area is not part of the deregulated Texas energy market. Residents do not choose from Retail Electric Providers (REPs) like Gexa Energy or Reliant.

Instead, Borden County is served by two primary, non-profit electric cooperatives.

1. Big Country Electric Cooperative (BCEC)
2. Lyntegar Electric Cooperative, Inc.

A Two-Path Approach to Assistance

As "members" of a cooperative, not "customers" of a REP, the options for assistance are different. The most effective strategy is a two-path approach:

1. Call your cooperative (BCEC or Lyntegar) immediately to request a payment extension or arrangement.
2. Call West Texas Opportunities, Inc. simultaneously to apply for CEAP financial aid.

For Big Country Electric Cooperative (BCEC) Members

Payment Plans and Options

BCEC provides several payment options to help members manage their monthly bills, though these are not direct hardship grants. These options include:

• Budget Billing (Variable Budget Billing): Available for residential accounts with 12+ months of history, this program averages costs over a rolling 12-month period to create a more predictable bill.
• Prepay Your Way (Prepaid Metering): This residential option allows members to pay for electricity as they go. It can help with budgeting by allowing smaller, more frequent payments.
• Automatic Payments: Members can enroll in automatic bank drafts or credit card payments to avoid missing a due date.

Members should contact BCEC directly to discuss these options or to request a deferred payment plan for a past-due bill.

Operation Round Up (Charitable Aid)

BCEC also sponsors a charitable program called Operation Round Up, which is funded by members who voluntarily "round up" their monthly bills to the nearest dollar.

This trust fund provides financial assistance to individuals and organizations in Borden County for needs like food, shelter, clothing, and health.

A critical clarification for members is that BCEC's Operation Round Up funds are explicitly prohibited from being used for utilities such as electric, water, or gas bills.

However, a member in financial distress could apply to Operation Round Up for assistance with other essential needs (like food or medical costs), which may in turn free up personal funds to pay the electric bill.

BCEC Contact Information

• BCEC Contact (Snyder Office): (325) 573-3161
• BCEC Contact (Roby Office): (325) 776-2244
• Official Website: bigcountry.coop

For Lyntegar Electric Cooperative Members

Lyntegar Electric Cooperative also serves portions of Borden County. Lyntegar's payment information primarily focuses on methods for paying a bill (mail, in-person, bank draft, pay-by-phone). Bills are mailed at the end of the month and are due by the 16th.

Unlike BCEC, Lyntegar does not publicly advertise specific payment plans like "Budget Billing" on its website. However, the cooperative is listed as a provider of information, referrals, and assistance.

Therefore, it is crucial for Lyntegar members to call the cooperative directly to speak with a member services representative. Members should explain their financial hardship and request a payment arrangement or an extension on their due date. Do not rely on the website for this; a direct phone call is necessary.

Lyntegar Contact Information

• Lyntegar Toll-Free: 1-877-218-2308
• Lyntegar Pay-By-Phone: 855-960-3161
• Official Website: lyntegar.coop

For residents who need to conduct business in person, both Lyntegar Electric Cooperative and West Texas Opportunities, Inc. maintain offices in Lamesa.

Statewide Texas Programs and Referral Services

The state of Texas provides two primary, high-level referral systems to help residents find the correct local provider. These services do not pay bills directly but function as the central information hubs.

Using the TDHCA "Help for Texans" Portal

The Texas Department of Housing and Community Affairs (TDHCA) is the state agency that receives and administers the federal CEAP/LIHEAP funds. TDHCA does not provide financial assistance directly to individuals; it funds the local subrecipient organizations.

TDHCA operates a search tool called the "Help for Texans" portal. This is the official state directory for finding assistance providers.

The process for a Borden County resident to use this tool involves three steps:

1. Navigate to the TDHCA Help for Texans website: tdhca.texas.gov/help-for-texans
2. Select the type of help needed from the menu (e.g., "Utility Bill Payment Help").
3. Enter "Borden County" or your city (e.g., "Gail") in the search box and click "Find help."

This search will provide the contact information and service details for the organization contracted to serve Borden County, which is West Texas Opportunities, Inc..

Calling 2-1-1 Texas

The simplest and most reliable method for finding help is 2-1-1 Texas. This is a free, confidential information and referral service available 24/7.   

Residents can dial 2-1-1 or 877-541-7905 from any phone. A trained specialist will ask for the caller's zip code and specific needs. They maintain a real-time database of all local resources, including:

• Electric, gas, and water bill payment assistance.
• Utility deposit assistance.
• Referrals for related needs like heaters, fans, or air conditioners.

This service is especially valuable if funds at one agency (like WTO) have been exhausted, as 2-1-1 specialists are often the first to know about alternative or newly available resources from other local charities.

Additional Emergency Financial Help

In severe emergencies, local charities may offer supplemental, one-time assistance. This aid is intended to "fill the gap" and is not a substitute for the larger state and federal programs.

The Salvation Army of Big Spring

The Salvation Army Big Spring Corps serves the surrounding region and may provide limited emergency financial assistance, if funds are available.

Program details for this specific location are as follows:

• Assistance Type: Emergency financial aid for utilities, rent, or prescriptions.
• Amount: Assistance is capped at a maximum of $75.
• Frequency: This type of financial help is limited to once per year per client.
• Availability: All assistance is not guaranteed and depends entirely on the availability of community-donated funds at that moment.

This resource is best used for a small, remaining balance that other programs cannot cover. Residents must contact the Big Spring office directly to inquire about the application process and current funding status.

Salvation Army Contact Information

• Address: 811 W. 5th Street, Big Spring, TX 79720
• Phone: (432) 267-8239

Your Rights: Preventing Utility Disconnection in Texas

All electric providers in Texas, including electric cooperatives, must follow consumer protection rules set by the Public Utility Commission of Texas (PUCT). Knowing these rights is a critical tool for any resident facing a financial crisis.

Disconnection Notice Rules

An electric cooperative cannot disconnect service without providing proper advance notice.

10-Day Notice: The provider must send a written Disconnection Notice at least 10 days before the stated disconnection date. This notice must be mailed separately or, if the member agreed to electronic notices, sent as a separate email with "disconnection notice" in the subject line.

Invalid Reasons for Disconnection: A provider cannot disconnect service for:

• Non-payment of a bill by a previous occupant.
• Failure to pay a charge that is not for electric service.
• Failure to pay an electric bill that is currently in dispute, pending an investigation by the cooperative or the PUCT.

Medical and Critical Care Exemptions

Texas law provides a powerful, temporary protection for residents with a medical necessity. A household can obtain a 63-day exemption from disconnection if a medical issue exists.

This protection applies if a resident on the premises has a critical medical condition and "will become seriously ill or more seriously ill" if electric service is disconnected.

To secure this 63-day exemption, three steps must be completed:

1. Notify the Cooperative: The member must contact their cooperative (BCEC or Lyntegar) to inform them of the situation.
2. Get a Physician's Statement: The ill person's attending physician (which can be a medical doctor, doctor of osteopathy, nurse practitioner, or registered nurse) must contact the cooperative and submit a written statement attesting to the medical necessity of uninterrupted power.
3. Enter a Deferred Payment Plan: This exemption is a delay, not a waiver of the bill. The member must enter into a deferred payment plan with the cooperative to pay the past-due amount.

This 63-day window is a critical grace period. Residents can use this time to stop an immediate disconnection and then focus on completing their CEAP application with West Texas Opportunities, Inc., allowing time for that financial aid to be approved and sent to the cooperative.

Extreme Weather and Other Protections

PUCT rules provide two other key protections:

• Extreme Weather: A cooperative cannot disconnect service during an extreme weather emergency as defined by the PUCT. Following the emergency, the provider must offer a deferred payment plan for bills that became due during that period.
• Assistance Pledge: If an energy assistance provider (like West Texas Opportunities, Inc.) sends a pledge of payment to the cooperative, the cooperative cannot disconnect service. This applies as long as the member has made arrangements to pay any remaining portion of the bill not covered by the pledge.

A resident who has a disconnection notice and a pending CEAP application should immediately inform their cooperative (BCEC or Lyntegar) about the application. They should then ask WTO to send an official payment pledge to their electric provider before the disconnection date. This pledge can bridge the gap between the application and the final payment.

Frequently Asked Questions

Facing a high utility bill or disconnection notice can be incredibly stressful. For residents seeking a blanco county texas electric bill assistance program, there are several critical resources available. Help for paying electric bills in Blanco County, including in communities like Johnson City and Blanco, is primarily channeled through specific government-funded programs, local electric cooperative initiatives, and charitable organizations. This report provides a direct, step-by-step plan, identifying the exact agencies to contact, their eligibility requirements, and the precise documents needed to apply for financial relief.

The Primary Source for Blanco County Utility Assistance

The single most important organization for residents of Blanco County seeking utility assistance is Community Action Inc. of Central Texas. This agency is the officially designated local entity responsible for administering the primary government-funded utility assistance programs for the region.

While its service area includes Hays, Caldwell, and Blanco counties, it is important for Blanco County residents to note that the primary administrative office is located in San Marcos. Residents of Johnson City or Blanco should not be deterred by the San Marcos address; this is the correct and designated office to process their applications.

Contacting Community Action Inc. is the most efficient first step, as this single agency serves as the gateway for multiple assistance programs. It manages the main federal and state-funded programs and also serves as the application-processing agency for member-specific programs from local utility providers like Pedernales Electric Cooperative. A single application to this agency allows residents to be screened for several different sources of financial aid simultaneously.

Key Agency Contact Information:

• Organization: Community Action Inc. of Central Texas
• Blanco County Contact: Francesca Ramirez, Community Services Director
• Phone (Main line for Blanco/Hays): 512-878-2542  or 512-392-1161 ext. 309
• Physical Address: 215 So. Reimer Ave., Suite 130, San Marcos, Texas 78666
• Mailing Address: Community Action, Inc., Attn: Francesca Ramirez, PO Box 748, San Marcos, TX 78667-0748

CEAP: The Main Government Electric Bill Assistance Program

The largest and most significant source of financial aid administered by Community Action Inc. is the Comprehensive Energy Assistance Program (CEAP). This is the primary program for energy assistance in the state.

CEAP is a state-level program managed by the Texas Department of Housing and Community Affairs (TDHCA). It is federally funded through the Low Income Home Energy Assistance Program (LIHEAP). CEAP is designed to provide more comprehensive support than just a one-time payment.

Services Provided by CEAP

Services available through CEAP include:

• Direct utility payment assistance for electric bills.
• Energy education and budget counseling to help manage future costs.
• A needs assessment to understand the household's energy burden.
• In crisis situations, the program may also assist with the purchase of portable heating and cooling units, when available.

How to Apply for CEAP

Blanco County residents must apply for CEAP through Community Action Inc. of Central Texas. The agency provides several application methods:

1. Online Application: An online application is available on the agency's website.
2. Printable Application: PDF versions of the application can be downloaded and printed.
3. Mail/Upload: Printed applications can be mailed to the PO Box listed above or submitted via a secure online portal.

CEAP Eligibility and Income Guidelines

To qualify for CEAP, applicants must meet specific criteria.

• Residency: Applicants must be residents of Blanco, Hays, or Caldwell county.
• Priority Groups: The program is open to all low-income households, but it gives priority to those with a high energy burden (spending a large portion of income on utilities) and households that include:
• A child aged 5 or under.
• An individual with a disability.
• An elderly individual.
• A veteran.
• Income Requirement: A household's total income must be at or below 150% of the federal poverty guidelines.

A critical detail of the income requirement is that CEAP eligibility is based on the household's gross income for the past 30 days before the application date. This is not based on the previous year's tax return. This 30-day rule makes CEAP a true crisis-response program. A household that may have had a high income six months ago but recently experienced a job loss or medical emergency could have $0 income in the "past 30 days" and would likely qualify. Residents who believe they "make too much" based on last year's income should still apply if their current 30-day income is within the limits.

Income Guidelines (150% FPL)

Based on federal poverty guidelines, the maximum gross income limits for CEAP are as follows:

• Household Size 1: $23,475
• Household Size 2: $31,725
• Household Size 3: $39,975
• Household Size 4: $48,225
• Household Size 5: $56,475
• Household Size 6: $64,725
• Household Size 7: $72,975
• Household Size 8: $81,225
• For households with more than 8 persons: Add $8,250 for each additional person.

Required Documents for Your CEAP Application

An application cannot be processed until all required documentation is submitted. A common reason for delays or rejection is an incomplete application. Gathering these items in advance is the most important step an applicant can take.

Application Checklist:

• Completed Application: The application form must be fully completed, signed, and dated by the head of household.
• Photo ID: A valid, government-issued Photo ID or Driver's License is required for all household members 18 years of age and older.
• Social Security Cards: A copy of the Social Security card is required for every member of the household, including all children.
• Proof of Citizenship/Residency: Documentation is required for all household members. This can include a U.S. Birth Certificate, U.S. Passport, Certificate of Naturalization, or valid proof of legal residency status.
• Proof of Income (Past 30 Days): Documentation of all gross income received in the 30 days prior to the application date is required for every household member 18 years or older.
• Examples Include: Pay stubs from the last 30 days, a current-year Social Security award letter, an SSI award letter, a VA benefits letter, an unemployment benefits statement, a child support statement, a TANF award letter, or pension/retirement statements.
• Utility Bill: A copy of the household's most recent electric bill is required. It should be the full bill statement; a disconnection notice alone may not be sufficient.

Assistance from Your Blanco County Electric Provider

Beyond state and federal programs, assistance is also available directly through the electric providers that serve Blanco County. The county is served by electric cooperatives (co-ops), and the assistance program available depends on which co-op provides the electricity.

First Step: Identify Your Electric Provider

A resident must check their most recent electric bill to identify their provider. The primary electric cooperatives serving Blanco County are:

• Pedernales Electric Cooperative (PEC): Headquartered in Johnson City.
• Central Texas Electric Co-Op (CTEC): Headquartered in Fredericksburg and serving parts of Blanco County.

The path to assistance is fundamentally different for members of these two co-ops.

Pedernales Electric Cooperative (PEC) Member Assistance

PEC offers a Member Assistance Program to help its members in need.

• Benefit Amount: The program provides a maximum of $300 per calendar year to qualifying PEC members.
• Qualifications:
• The applicant must be a PEC member, and their name must be on the account.
• Funds are for current account usage and billing only.
• Accounts that have been charged with meter tampering are ineligible for assistance.

How to Apply for PEC Assistance: This is a critical step: PEC members do not apply to PEC directly for this $300. PEC partners with area agencies to vet applicants and distribute these funds.

For Blanco County, the designated agency is Community Action Inc. of Central Texas.

• Phone: 512-878-2542.

This process is highly streamlined for PEC members. By making one call to Community Action Inc., they are simultaneously applying for the federal/state CEAP program and the $300 PEC Member Assistance Program. The agency can screen for both. Furthermore, if a member has already reached their $300 limit from the PEC program for the year, Community Action Inc. can still process their application for CEAP funds.

Central Texas Electric Co-Op (CTEC) Member Assistance

CTEC offers assistance through a different model, a member-funded charitable grant called Operation Round-Up.

• How it Works: The program is funded by CTEC members who voluntarily "round up" their monthly electric bills to the next highest dollar. This extra change (averaging 50 cents per month) is placed in a separate fund.
• Who Can Apply: Individuals, families, or local non-profit organizations in need can apply for a grant from this fund.

How to Apply for CTEC Assistance:

• This application is completely separate from the CEAP program.
• Applicants must apply to CTEC directly.
• Application forms ("Grant Application - Individual/Family (PDF)") are available on the CTEC website. 

This creates a "two-call" requirement for CTEC members seeking maximum assistance. A CTEC member in Blanco County must:

1. Call Community Action Inc. (512-878-2542) to apply for the state/federal CEAP program.
2. Contact CTEC (800-900-2832) to separately apply for a grant from the Operation Round-Up fund.

CTEC also offers other programs that can be vital for vulnerable residents. The Medical Necessity Program and Critical Load Registry are designed to help households that rely on life-sustaining medical equipment. While not direct bill payment, these programs can provide notifications and potentially prevent disconnection during an emergency. Members can contact CTEC at (800) 900-2832 for details. 

Additional State & Federal Resources for Blanco County

Beyond the primary local agency, several broader state and federal programs are available to all Texans, including those in Blanco County.

Texas Utility Help (TUH) - Program Status

Program Status: CLOSED.

Many outdated resources may still refer to the Texas Utility Help (texasutilityhelp.com) website. This program, which was funded by federal pandemic relief, is no longer accepting applications. All funding for this program was exhausted, and it stopped accepting energy assistance applications on September 15, 2023, and water assistance on November 3, 2023.

This information is provided to build trust and prevent residents from wasting time on a defunct program. All state-level inquiries are now redirected to the TDHCA's primary assistance portal.

"Help for Texans" Portal and 2-1-1 Texas

• "Help for Texans" Portal: The Texas Department of Housing and Community Affairs (TDHCA) maintains the "Help for Texans" website. This is not a direct application but a search tool or directory. A resident can select "Utility Bill Payment Help," enter "Blanco County," and the portal will provide the contact information for the local service provider. This search will confirm that Community Action Inc. of Central Texas is the correct, state-designated provider for Blanco County.
• 2-1-1 Texas: This is a free, confidential information and referral network. Residents can dial 2-1-1 (or 877-541-7905) from any phone to speak with a specialist. They can provide information on local assistance providers for utilities, food, housing, healthcare, and other emergency resources. This is an excellent resource for anyone unsure where to begin.

Weatherization Assistance Program (WAP)

The Weatherization Assistance Program (WAP) is a different type of aid. It does not pay a current or past-due bill. Instead, it provides free home improvements to low-income households to reduce their future energy costs and make their homes safer and more comfortable.

• Services: The program begins with a professional energy audit. Based on the audit, services may include adding ceiling, wall, and floor insulation; caulking and weather-stripping; patching holes; sealing ductwork; or tuning up, repairing, or replacing inefficient heating and cooling systems.
• Eligibility: The program is open to low-income households, often with income at or below 200% of the federal poverty guidelines. Priority is given to the elderly, individuals with disabilities, and families with children. Both homeowners and renters (with landlord permission) are eligible.

How to Apply in Blanco County: The local subrecipient for WAP is not always the same as the CEAP provider. Because the designated WAP provider for a county can change, the most accurate methods for Blanco County residents to apply are:

1. Call 2-1-1 and ask for the "Weatherization Assistance Program provider for Blanco County".
2. Use the TDHCA "Help for Texans" portal  and select "Weatherization" from the list of services to find the correct designated agency.

Local Charitable Assistance in the Blanco County Area

When government funds are unavailable, or if a resident does not qualify for CEAP, local charities are the next critical resource. These organizations often have more flexible criteria and can provide immediate emergency aid.

Catholic Charities of Central Texas

• Services: Provides financial assistance for utility bills.
• Counties Served: This organization's service area explicitly includes Blanco County.
• Contact:
• Phone: 512-651-6100
• Address: 1625 Rutherford Lane, Austin, TX 78754

The Salvation Army

• Services: Provides emergency financial assistance for overdue utility bills and rent to prevent homelessness.
• How to Apply: Assistance is provided through local Service Units. Blanco County residents should contact the nearest office.
• Nearest Office for Blanco County:
• Gillespie County (Fredericksburg) Service Unit
• Phone: 830-307-4402
• Address: 607 N. Milam St, Suite B, Fredericksburg, TX 78624
• Nearby Office (San Marcos): 512-754-8541

Society of St. Vincent de Paul (SVdP)

• Services: A volunteer-based Catholic organization that provides emergency financial help with utilities, rent, food, and medicine.
• Process: Assistance is handled by local chapters called "Conferences". Volunteers, known as Vincentians, typically conduct a personal interview or home visit to understand the need and provide support.
• Nearest Conferences for Blanco County:
• Blanco County does not have its own listed SVdP Conference. Residents must contact the nearest chapter in an adjoining county for assistance.
• Boerne (Kendall Co.): St. Peter the Apostle. Phone: 830-816-5646
• Bandera (Bandera Co.): St. Stanislaus. Phone: 830-796-2017
• San Marcos (Hays Co.): St. Vincent De Paul. Phone: 512-353-7394

Blanco River Regional Recovery Team (BR3T)

• Services: This is a specialized program. It assists eligible individuals and families with rental or utility deposits. This program is not for paying past-due bills, but for helping households secure new housing or utility service.
• Counties Served: Hays, Caldwell, Blanco, and Guadalupe.
• Phone: 512-256-0269.

Your Step-by-Step Action Plan

This is a prioritized action plan for a Blanco County resident seeking immediate electric bill assistance.

1. Step 1: Check the Electric Bill.
   • The first step is to identify the electric provider. The bill will be from either Pedernales Electric Cooperative (PEC) or Central Texas Electric Co-Op (CTEC). This fact determines the correct action path.
2. Step 2: Make the Primary Call.

• A call should be made to Community Action Inc. of Central Texas at 512-878-2542.   
• This is the most important call. It begins the application for the main CEAP (government) program.   
• If the resident is a PEC member, this single call also serves as the application for the $300 PEC Member Assistance Program.  

3. Step 3: Gather All Documents.

• While waiting for a response, the applicant must immediately gather all the documents listed in the "Required Documents for Your CEAP Application" section. This includes Photo IDs and Social Security cards for everyone in the household and proof of income for the last 30 days. An incomplete application will be delayed.   

4. Step 4: Complete Provider-Specific Action.

• If the resident is a CTEC Member: The work is not done. A second, separate application must be made directly to CTEC for their Operation Round-Up grant. The application is available on the CTEC website.   
• If the resident is a PEC Member: No further action is needed for this step. Community Action Inc. handles both applications.   

5. Step 5: Contact Secondary Resources.

• If more help is needed, or if the applicant does not qualify for CEAP, calls to charitable resources should begin immediately.
• Catholic Charities of Central Texas: (512) 651-6100    
• The Salvation Army (Fredericksburg): (830) 307-4402    
• St. Vincent de Paul (Boerne): (830) 816-5646    

6. Step 6: Seek Long-Term Savings.

• For a long-term solution to high bills, residents should call 2-1-1 and ask for the "Weatherization Assistance Program provider for Blanco County". This free program can help lower future energy bills.

Frequently Asked Questions