Residents seeking a Bexar County Texas electric bill assistance program have multiple avenues for help, managed by the county, the City of San Antonio, and CPS Energy. Navigating these options can be difficult, especially during a financial hardship. This organizes all available resources, contact information, and eligibility requirements to help you find the financial assistance you need for your utility bills.

Critical Update: Bexar County and City of San Antonio Application Status

Navigating the primary government portals is the first step. It is important to know which applications are active and where to apply.

Bexar County Utility Assistance Application Status

Bexar County’s Department of Community Resources (DCR) is a primary administrator for assistance funds. However, due to a high volume of applications, the Utility Assistance Online Application is currently closed for the remainder of the year.

While the online portal is closed, residents can still contact the DCR for information on any remaining options, to inquire about limited appointments , or to be directed to partner agencies.

• Phone: 210-335-3666
• Location: 233 N. Pecos, 5th Floor, San Antonio, TX 78207

City of San Antonio Utility Assistance Application (Open)

The City of San Antonio’s Department of Human Services (DHS) provides the primary, open application for many residents. This single application is used to determine eligibility for both CPS Energy Utility Assistance and the Affordability Discount Program.

Residents can apply through two methods:

• Online Application: The recommended method is to use the online portal, which allows applicants to check the status of their request after submission. Apply online at: https://www.sa.gov/Directory/Departments/DHS/Financial-Assistance/Utility-Assistance
• Paper Application: A PDF version of the application is available for download.

For assistance with the City of San Antonio application, contact the DHS:

• Phone: 210-207-8198 or 210-207-6000
• Location: Willie Velasquez Learning Center, 1302 N. Zar zamora St., San Antonio, TX 78207
• Hours: Monday - Friday, 7:45 a.m. - 4:30 p.m.

Understanding the Main Financial Assistance Programs

Several distinct programs provide direct financial aid, each funded and administered differently.

Residential Energy Assistance Partnership (REAP)

REAP is a partnership established in 2002 between CPS Energy, the City of San Antonio, and Bexar County. CPS Energy contributes at least $1 million annually to the REAP fund. The City of San Antonio and Bexar County are responsible for processing applications and distributing the funds.

• Benefit: Eligible households can receive up to $400 per year for utility bills.
• Eligibility: Applicants must be residents of San Antonio or Bexar County with an income at or below 150% of the federal poverty guidelines. (Note: Some sources indicate 125% ).
• Additional Criteria: The household must also meet at least ONE of the following conditions:
• Age 60 or older
• Disabled
• Have children under age 16 living in the home (Some sources specify age 3 or younger )
• Require critical-care equipment

Project WARM

Project WARM is another charitable assistance program available to CPS Energy customers. Like REAP, it is administered by both the City of San Antonio (contact at 210-207-7830 ) and the Bexar County Housing and Human Services Department (contact at 210-335-6770 ).

Comprehensive Energy Assistance Program (CEAP) (LIHEAP)

CEAP is the Texas name for the federal Low Income Home Energy Assistance Program (LIHEAP). This program is designed to help low-income households meet their immediate energy needs and encourages long-term cost control through energy education.

The program is administered through a network of subrecipients. For Bexar County, the designated subrecipient is the Bexar County Department of Community Resources. Eligibility is generally set at 150% of the Federal Poverty Income Limits.

Household Crisis Program (A Component of CEAP)

Within CEAP, the Household Crisis Program provides targeted relief. This program is not for general assistance but is specifically for households experiencing extraordinarily high energy bills due to extreme weather conditions or fuel supply shortages. 

Funding for this program is triggered when the San Antonio International Airport reports specific weather conditions to the National Oceanic and Atmospheric Administration (NOAA):

• Winter Trigger: The temperature is at or below 38 degrees for at least 3 days during an applicant's billing cycle (during November-December).
• Summer Trigger: The temperature is at or above 98 degrees for at least 3 days during an applicant's billing cycle (during June-September).

CPS Energy Direct Assistance: Discounts and Payment Plans

For residents who may not qualify for low-income grants or who need immediate, direct help from their utility provider, CPS Energy offers several programs. These can be accessed by contacting CPS Energy directly. More information is available at:   https://www.cpsenergy.com/assistance

Affordability Discount Program

This program provides a direct, monthly discount on utility bills for eligible low-income customers.

• Benefit: A monthly discount of $13.48 on electricity services and $4.88 on gas services.
• Eligibility: Household income must be at or below 150% of the federal poverty guidelines. The applicant must also meet at least one other requirement, such as being 60 years or older.
• How to Apply: This program is included in the City of San Antonio’s main utility assistance application. Applicants can also apply in person at a CPS Energy Customer Service Center or by calling 210-353-2222.

If You Need More Time to Pay

For customers facing temporary financial hardship, CPS Energy urges direct contact to avoid disconnection and create a manageable plan. By calling 210-353-2222 , customers can speak with an energy expert about several options:

• Payment Extension: Allows a customer to pay their past-due balance at a later date.
• Installment Plan: Breaks the total past-due amount into smaller, more manageable installments that are added to future bills.
• Modified Budget Payment Plan: For customers already enrolled in the Budget Payment Plan, this option breaks a past-due amount into installments and adds them to the existing monthly budget payment.

Budget Payment Plan

This program is designed for customers who want to avoid the surprise of high seasonal bills. It averages yearly energy costs into a consistent, predictable monthly payment. This is a budgeting tool rather than financial assistance, but it is a critical resource for those on a fixed or limited income.

Specialized Support for Priority Populations

Many assistance programs are specifically designed to provide support for seniors, individuals with disabilities, and veterans.

Assistance for Seniors (Age 60 and Older)

CPS Energy offers two distinct programs for seniors, which can be combined.

• Senior Citizen Billing Program: This program is not income-based. It grants seniors (age 60 or older) who are the customer of record additional time to pay their bill. The payment window is extended from the normal 16 days to 25 days. Apply online or by calling 210-353-2222.
• Senior Citizen Late Fee Waiver: This program is income-based. It waives all late payment charges for qualifying seniors. To be eligible, the applicant must be 60 or older and have a household income at or below 150% of the Federal Poverty Guidelines.

Assistance for Residents with Disabilities

Support is available for individuals with disabilities, primarily by providing more time to manage and pay bills.

• Disabled Citizens' Billing Program: This program extends the bill payment period to 25 days. Eligibility is very specific: the applicant must be the customer of record and receive Supplemental Security Income (SSI) from the Social Security Administration. A copy of the SSI disability document is required to apply. Applications can be mailed, faxed to 210-353-3666 , or completed online.
• Critical Care Program: This program is for any household where an individual uses electrically-operated medical equipment. It provides additional time to pay a bill, not a discount. A physician's confirmation is required and must be renewed every 24 months.

Assistance for Veterans

Targeted programs are available to assist military veterans and their families.

• Burned Veterans' Discount: This high-value program provides a monthly discount of up to $94 on the electric portion of the bill. It is specifically for military veterans who have a significantly decreased ability to regulate their body temperature due to severe burns received during armed conflict or combat.
• Details: The discount is applied seasonally from April through October. Approved applicants are also automatically enrolled in the Critical Care Program.
• How to Apply: A medical military facility must certify the condition. The completed application must be faxed by the medical facility to 210-353-3666.
• Military Family Relief Program: Offered by Catholic Charities at the Guadalupe Community Center, this program provides emergency financial assistance for both rent and utilities to veterans. Applicants must provide a DD214 or VA Statement of Service, along with a utility disconnection notice or landlord notice to vacate.

Assistance for First Responders

A program similar to the veteran's discount is available for first responders.

The First Responders with Burn Injuries Discount provides up to $94 per month (April-October) for first responders who have severe burns received while on duty that affect their ability to regulate body temperature. A medical certificate is required.

Community and Non-Profit Emergency Assistance (When Facing Disconnection)

For residents in an immediate crisis, such as holding a utility disconnection notice, a network of non-profit organizations provides a crucial safety net. Funding is limited and processes are specific.

Catholic Charities, Archdiocese of San Antonio

Catholic Charities provides one-time emergency financial assistance to prevent utility disconnection. A utility disconnection notice is required to qualify.

• How to Apply: The application process is time-sensitive. Calls for rent and utility assistance are taken on Mondays at 8:30 a.m. on a first-come, first-serve basis. Appointments are limited.
• Contact: Call 210-226-6178 or 210-433-3256 .
• Location: Guadalupe Community Center at 1801 W César E Chávez Blvd.
• Website: https://ccaosa.org/financial-assistance/    

SAM Ministries

SAM Ministries provides assistance to households that are homeless or at imminent risk of homelessness, which includes help with utility payments.

• Requirement: A current disconnection notice is required to demonstrate "imminent risk".
• How to Apply: Applications are submitted via a Type form questionnaire.
• Application Status: The program has a limited number of available request slots. If the Type form questionnaire shows as "closed," all slots are full, and applicants must check back.
• Website: https://www.samm.org/get-help/

Alamo Area Council of Governments (AACOG)

AACOG is a key regional partner and a subrecipient for CEAP funds. While they administer various programs, they are a primary point of contact for referrals and weatherization. The Alamo Service Connection can provide information and referrals for utility assistance and other needs.

• Contact: Call the Alamo Service Connection at 210-477-3275.

G.R.A.S.P. (Greater Randolph Area Services Program)

G.R.A.S.P. is a Bexar County partner providing emergency assistance, but its service area is geographically restricted.

• Service Area: Serves residents in Converse, Cibolo, Live Oak, Schertz, Selma, Universal City, and Windcrest.
• How to Apply: Applicants must be referred by the United Way Helpline (Call 211) or another agency. Inquiries can also be made online at grasp211.org or by calling 210-658-6351.

Eagles Flight Advocacy and Outreach

Eagles Flight is another Bexar County partner. Their work is heavily focused on crisis intervention for families, including those fleeing domestic violence and families with special needs. They are a resource for families in these specific crisis situations.

What You Need to Apply for Assistance

Being prepared can make the application process much smoother. While requirements vary slightly, most programs will ask for the following.

Core Document Checklist

Before applying, gather these documents, as they are required by most agencies, including the City of San Antonio:

• Photo ID: A valid Texas ID, Driver's License, or Matricular Consular for the account holder.
• Social Security Number: The last 4 digits for the account holder.
• Proof of Income: Proof of current income for the past 30 days for all household members age 18 and older.
• Award Letters: Current year award letters for any benefits received, such as Social Security, Supplemental Security Income (SSI), Disability, or Unemployment.
• Current Utility Bill: A copy of your most recent utility bill(s). If you are facing disconnection, the disconnection notice is mandatory for most emergency non-profit assistance.

Understanding the Income Limits

Many programs, including REAP, CEAP, and the Affordability Discount Program, base eligibility on the U.S. Federal Poverty Guidelines (FPL). The most common limit is 150% of the FPL.

For most programs, eligibility is set at 150% of the Federal Poverty Level. This means:

• A one-person household must have an annual income at or below $23,475.
• For a two-person household, the limit is $31,725.
• For a three-person household, it is $39,975.
• For a four-person household, it is $48,225.
• For families with more than 8 persons, add $8,250 for each additional person in the family.

Weatherization Programs: A Long-Term Solution

While the programs above provide immediate financial relief, weatherization programs offer a long-term solution by reducing energy consumption and lowering future bills.

Casa Verde (CPS Energy)

This CPS Energy program assists income-qualifying homeowners and renters with free energy efficiency improvements. Services may include adding attic and wall insulation, air-sealing measures, replacing light bulbs with LEDs, and duct sealing.

Weatherization Assistance Program (AACOG)

The Alamo Area Council of Governments (AACOG) administers the federal Weatherization Assistance Program for the region. This program helps low-income households lower their energy costs by improving home energy efficiency, prioritizing the elderly, individuals with disabilities, and families with children. Residents can contact AACOG at 210-362-5200 or 210-477-3275 for information.

Frequently Asked Questions

Accessing a bell county texas electric assistance program is a critical step for residents facing financial hardship, especially when dealing with high electricity bills or disconnection notices. The support system in Central Texas, including Killeen, Temple, and Belton, is a network of both official government-funded programs and local charitable aid. Navigating this system can be stressful, but help is available. The most effective first action for anyone needing immediate, personalized direction is to call 2-1-1 Texas, the state's official information and referral hotline.

The 2-1-1 Texas service is a free, confidential program operated by the Texas Health and Human Services Commission. Callers are connected with a specialist who maintains a comprehensive, up-to-date database of all assistance resources available in Bell County. This is the best first step because the specialist can assess a household's specific situation—such as income level, city of residence, and electric provider—and provide the most accurate referrals. It is important to understand that 2-1-1 does not administer funds directly; its role is to be the central locator for the agencies that do have funds, including those for specific provider-sponsored programs.

Assistance for an electric bill in Bell County generally follows two primary paths:

1. Government-Funded Programs: This involves the main federal and state energy assistance program, which has a formal application process.
2. Local Charitable and Provider-Funded Aid: This includes crisis assistance from local non-profits, churches, and ministries, as well as specific programs funded by utility providers themselves.

The local aid landscape is highly fragmented. A resident's eligibility for a specific fund may depend on their zip code, which city they live in (e.g., some programs only serve East Bell County), or their specific utility provider. Furthermore, charitable funds are often limited and run out quickly, especially at different times of the year. The following sections detail these programs, their administrators, and how to apply for help.

The Primary State Program: Comprehensive Energy Assistance Program (CEAP)

The Comprehensive Energy Assistance Program (CEAP) is the primary, ongoing bell county texas electric assistance program designed for low-income households. Its purpose is to help families and individuals meet their immediate energy needs and to encourage long-term energy self-sufficiency through education.

CEAP is the official name for the program in Texas that is funded by the federal Low Income Home Energy Assistance Program (LIHEAP). Residents may see both names, but they refer to the same pool of government funding.

The "Subrecipient" Model: How CEAP Works in Texas

A critical point for applicants to understand is how CEAP funds are administered. The Texas Department of Housing and Community Affairs (TDHCA) oversees the program at the state level, but it does not provide financial assistance or accept applications directly from individuals.

Instead, TDHCA distributes all CEAP/LIHEAP funds to a network of local non-profit organizations and community action agencies, which are known as "subrecipients." These subrecipients are responsible for covering all 254 counties in Texas. To get help, a Bell County resident must identify and apply through the single, designated subrecipient for their area.

Hill Country Community Action Association (HCCAA): Your Bell County CEAP Provider

The official subrecipient organization that administers the Comprehensive Energy Assistance Program (CEAP) for residents of Bell County is the Hill Country Community Action Association (HCCAA). HCCAA is a multi-service agency that also manages other programs like the Community Services Block Grant (CSBG) and Weatherization assistance.

How to Contact HCCAA and Apply

The most direct way to apply for CEAP in Bell County is by contacting the local HCCAA office. While the agency has a main administrative office, the local Multi-Service Center is the primary point of contact for residents.

Bell County (Belton) Multi-Service Center:

• Phone: (254) 939-1170
• Address: 2180 N. Main St., Belton, TX 76513
• Hours: 8:00 a.m. – 5:00 p.m., Monday to Friday

Other HCCAA Contact Numbers:

• Toll-Free (YES-ADRC): 1-855-937-2372
• Main Admin Phone: (325) 372-5167
• Alternate Phone: (254) 547-6022 ext. 2506

Because the agency's primary website has been noted as inaccessible , the most effective and reliable methods for application are to call the Belton Multi-Service Center directly at (254) 939-1170 or to visit the office in person at 2180 N. Main St. in Belton to request an application and speak with a case manager.

Who is Eligible for CEAP?

Eligibility for CEAP is based on household income, which must be at or below the Federal Poverty Income Guidelines. The program gives priority to low-income households that have a high energy burden (spend a large portion of their income on utilities) or contain vulnerable individuals.

Vulnerable households are defined as those including:

• Elderly individuals
• Persons with disabilities
• Families with children aged 5 or under
• Veterans

What to Prepare for Your Application

When applying for CEAP through HCCAA, applicants will be required to provide documentation to verify their eligibility. While HCCAA will provide the final checklist, residents should be prepared to gather the following:

• A completed application form
• Proof of identification (such as a valid ID) for all adult household members
• Proof of income for all household members for the last 30 days (this can include pay stubs, Social Security/SSI/SSDI award letters, unemployment benefits, etc.)
• Proof of U.S. citizenship or legal residency for all household members
• A copy of your current electric bill and, if applicable, a disconnection notice

Local Charitable and Non-Profit Utility Assistance in Bell County

Outside of the state-run CEAP program, a dedicated network of local charities, ministries, and non-profits in Bell County offers emergency crisis assistance. This aid is typically funded by community donations and private grants.

It is essential for residents to know that this type of funding is not guaranteed and is often highly volatile. Assistance from these organizations is almost always dependent on the availability of funds, which can be depleted quickly. Many agencies explicitly state that help is only provided "when grant funds are available". Some organizations have already exhausted their funding for the current year. Always call first to confirm that funds are available before visiting or applying.

The Salvation Army (Temple and Killeen)

The Salvation Army offers Emergency Financial Assistance that can help Bell County residents cover utility bills and rent.

• Availability: This assistance is strictly dependent on funding. The Salvation Army makes it clear that help is available only "when grant funds are available".
• How to Apply: Residents must call the office first to determine eligibility and to confirm if funds are currently available for utility assistance.
• Contact Information:
• Temple Office: 419 West Avenue G, Temple, TX 76504
• Temple Phone: (254) 774-9996

Helping Hands Ministry of Belton

Helping Hands Ministry provides crisis relief, but its assistance is geographically and programmatically specific.

• Service Area: The ministry's crisis relief primarily serves residents in East Bell County. Applicants must live within the school districts of Belton, Academy, Holland, or Temple.
• Program Model (Provider-Specific): This is a critical detail. Helping Hands partners directly with specific energy companies to distribute aid. These partners are:
• Reliant Energy
• TXU Energy
• Ambit Energy
• Tri Eagle Energy  An applicant must be a customer of one of these companies to qualify for this particular fund.
• Funding Status: The organization is transparent about its funding. Recent information indicates that funding for Reliant Energy and Ambit Energy has been depleted for the year. Residents should call to confirm the status of TXU and Tri Eagle funds.  
• How to Apply:
• Phone: (254) 939-7355    
• Email: careministry@helpinghandsbelton.org
• Address: 2210 Holland Road, Belton, TX 76513
• Required Documents: Applicants will typically need an ID, income verification from the last 30 days, and their current utility bill.

Christian Assistance Network (CAN)

The Christian Assistance Network (CAN) is focused on serving Killeen and the Greater Fort Hood Area.

• Program: CAN provides one-time emergency assistance for qualified families experiencing a temporary crisis. This assistance can include help with utilities, rent, food, and medical needs.
• How to Apply: Residents seeking assistance should contact the organization directly by phone.
• Phone: (254) 213-7657
• Note: When searching for this organization, residents should be careful to look for the Killeen, Texas-based entity , as a similarly named organization exists in Pennsylvania.

St. Vincent de Paul Society (SVDP)

Assistance from the St. Vincent de Paul Society is highly localized and provided on a person-to-person basis by volunteers. Aid is distributed through local Catholic church chapters, which are called "conferences". They may be able to assist with food, utilities, rent, and other financial needs.

• How to Apply (Local Contacts):
• For Temple Residents: Contact the conference at St. Vincent de Paul of Greater Temple.
• For Belton Residents: Contact the conference at Christ the King Catholic Church.

Aid Directly From Your Electric Provider

In addition to state and charitable programs, many Retail Electric Providers in Texas offer their own financial assistance programs. These are often funded by a combination of customer contributions and matching funds from the company.

These providers typically do not pay assistance funds directly to individuals. Instead, they partner with the same network of non-profits and referral agencies, like 2-1-1 Texas and local charities. When calling 2-1-1, residents should be sure to state who their electric provider is and ask if there are any agencies with funds specifically for that provider's assistance program.

Reliant Energy: Community Assistance (CARE) Program

• Program: The Community Assistance by Reliant Energy (CARE) program provides financial assistance to Reliant customers who are facing financial hardship.
• How to Apply:
• Call 2-1-1 or visit 211texas.org.
• Expert Tip: When you speak to the 2-1-1 representative, inform them you are a Reliant customer and ask specifically for agencies that distribute Reliant CARE funds.
• Helping Hands Ministry of Belton is one known local partner for this program.
• For payment extensions or to request a copy of a disconnection notice, customers can also call Reliant directly at 1-866-222-7100.

TXU Energy: Energy Aid Program

• Program: The TXU Energy Aid program provides financial assistance to thousands of Texas families in need each year.
• How to Apply:
• Call 2-1-1 or visit 211texas.org and ask for "electricity bill help".
• Helping Hands Ministry is a known social service partner for TXU.
• Customers struggling to pay a bill can also call TXU directly 24/7 at 800-242-9113 to discuss flexible payment options or a deferred payment plan.

Atmos Energy: Sharing the Warmth

• Program Clarification: This program is for NATURAL GAS bills, not electricity. It is included here as many households face challenges with both utility bills.
• Program: The "Sharing the Warmth" program uses customer and company donations to assist vulnerable customers, including the elderly, disabled, veterans, and low-income families.
• How to Apply: Atmos Energy partners with local assistance agencies. To find the partner agency in your area, call the Atmos Energy customer service team at 888.286.6700.

Finding Help: Central Texas Resource Locators

Because funding levels and program availability change, using a central resource locator is the most efficient way to find help.

• 2-1-1 Texas: As mentioned, this is the best first call for personalized, real-time referrals for all services. Dial 2-1-1.
• TDHCA Help for Texans Locator: This is the state's official online database for finding assistance providers. This tool replaces the former "Texas Utility Help" website, which is no longer active.
• How to Use:
  1. Visit the TDHCA website: https://www.tdhca.texas.gov/help-for-texans.
  2. Select the type of help you need (e.g., "Utility Bill Payment Help").
  3. Enter your city (Killeen, Temple, etc.) or simply "Bell County".
  4. The tool will provide a list of local organizations, including HCCAA, that may be able to help.

Remember, the TDHCA does not accept applications from individuals directly; this tool will only point you to the local subrecipients.

Other Key Social Services in Bell County

For residents who may need support beyond a single utility bill, Bell County has several organizations that provide a wider range of social services.

Bell County Human Services (Killeen HELP Center)

This is a county-level office that serves as a central hub for coordinating various state and federal government programs. While their primary role is not direct utility assistance, they are a key resource for information and applications for:

• SNAP (food stamps)
• TANF (cash help)
• Medicaid
• Other social service referrals

Contact Information:

• Address: 301 Priest Drive, Killeen, TX 76541
• Phone: (254) 519-3360

Catholic Charities of Central Texas

This organization focuses on long-term "Financial Stability" through case management, financial education, and emergency financial assistance.

• How to Apply: They accept financial assistance requests online only through their website.
• Note: The organization states that it is experiencing a higher-than-normal demand for assistance and to expect extended wait times for a response.
• Phone (for information): (512) 651-6100

Bell County Indigent Health Care Program (CIHCP)

• Program Clarification: This program provides basic medical services to low-income residents; it does not provide utility assistance.
• Eligibility: It is designed for residents with an income at or below 21% of the federal poverty guidelines who are not eligible for Medicaid.
• Contact: 309 Priest Dr. Bldg. 3, Killeen, TX 76541 | Phone: (254) 519-1229 or (254) 618-4165

Important: Closed and Paused Assistance Programs

Many new assistance programs were created during the COVID-19 pandemic. Most of these temporary programs are now closed. Knowing this can save residents from wasting valuable time applying for funds that no longer exist.

• CLOSED: Texas Utility Help (TexasUtilityHelp.com): The statewide web-based application portal is closed. Residents are now directed to use the TDHCA Help for Texans locator tool (https://www.tdhca.texas.gov/help-for-texans) to find their local provider.
• CLOSED: Bell County Emergency Rental Assistance Program (ERAP): This federal program, which provided help for both rent and utilities, was temporary and is no longer active.
• CLOSED: City of Belton ARPA Community Aid Fund: This was a partnership between the City of Belton and the United Way of Central Texas. The United Way website explicitly states "THIS FUND IS NOW CLOSED".
• PAUSED: City of Killeen Housing Rehabilitation Program: This program, for home repairs, is managed by the Killeen Community Development Division. The city's website states the program is "on hold until further notice".

Frequently Asked Questions

Residents of Bee County, Texas, facing high electricity costs or disconnection notices have access to several electric bill assistance programs. The primary resource is the Comprehensive Energy Assistance Program (CEAP), administered locally by the Community Action Corporation of South Texas (CACOST). This financial assistance , along with support from other state and non-profit organizations, can help low-income households manage utility costs. Finding out who to contact, what documents are required, and if you are eligible are the first steps toward securing relief.

The Primary Resource for Bee County Residents: CACOST

For residents of Bee County, the path to federal and state utility assistance begins with a single, local organization. The U.S. government funds a program called the Low Income Home Energy Assistance Program (LIHEAP). In Texas, this program is managed by the Texas Department of Housing and Community Affairs (TDHCA) and is named the Comprehensive Energy Assistance Program (CEAP).

The CEAP program is designed to assist low-income households in meeting their immediate energy needs, providing financial help for electricity, natural gas, and propane bills. The TDHCA does not administer this program directly to the public. Instead, it uses a statewide network of local non-profit organizations, or "subrecipients," to manage applications and distribute funds in all 254 Texas counties.

For Bee County, the designated subrecipient and primary point of contact for the CEAP program is the Community Action Corporation of South Texas (CACOST). The City of Beeville's official website confirms this partnership, directing its low-income residents needing utility help to CACOST. Any attempt to contact state offices will typically result in a referral back to this local organization. Therefore, Bee County residents should always begin by contacting CACOST directly.

How to Apply for CEAP with CACOST in Bee County

To apply for utility assistance through the Comprehensive Energy Assistance Program, Bee County residents must contact the local CACOST office. This organization has a specific phone number and office for serving Bee County residents.

Key Contact Information:

• Bee County Phone: 1-361-542-4596 
• Bee County Address: 111 Corpus Christi St.
• Main Regional Office Phone: 361-664-0145

The application process is managed directly by the local office. CACOST announces specific days when it will begin accepting applications for utility assistance. It is highly recommended to call the Bee County phone number first to confirm application days, office hours, and the specific documents you will need to bring.

It is critical to prepare your application materials thoroughly. CACOST notes that incomplete applications will not be reviewed or processed. Gathering all required documents before visiting or applying is the most important step to avoid delays.

In addition to providing financial aid, the CEAP program through CACOST also includes energy education. This service offers practical tips and counseling to help consumers learn how to reduce their energy costs over the long term, promoting financial stability.

CEAP Eligibility: Income and Household Requirements

Eligibility for the Comprehensive Energy Assistance Program (CEAP) is primarily based on the household's total income. To qualify, a household's income must be at or below 150% of the Federal Poverty Guidelines.

These income limits are updated annually. Based on the 150% guideline, the maximum gross annual income levels are as follows:

• 1-person household: $23,475
• 2-person household: $31,725
• 3-person household: $39,975
• 4-person household: $48,225
• 5-person household: $56,475
• 6-person household: $64,725
• 7-person household: $72,975
• 8-person household: $81,225
• For households with more than 8 people: Add $8,250 for each additional person.

Meeting the income requirement makes a household eligible to apply, but assistance is not always guaranteed as funds are limited. CEAP gives priority to households with the highest energy use and the lowest incomes, particularly those containing the most vulnerable individuals.

Priority assistance is given to households that include:

• Elderly individuals
• Disabled individuals
• Families with children five years of age or younger
• Veterans

A Checklist of Documents Needed to Apply

To prevent an application from being rejected as incomplete, it is essential to gather all required paperwork for every member of the household. While the exact list should be confirmed by calling the CACOST office, the following documents are typically required for Texas utility assistance programs.

Proof of Identity

You will need a valid, government-issued photo ID for all adult household members 18 years and older.

• State-Issued Driver’s License or Identification Card
• U.S. Passport or Military Card

Proof of U.S. Citizenship or Legal Residency

This is required for all members of the household, including children.

• U.S. State-Issued Birth Certificate
• U.S. Passport
• Certificate of Naturalization
• Permanent Resident Card (Green Card)

Social Security Documentation

• Social Security cards for all household members. At a minimum, be prepared to provide the last four digits for the account holder.

Proof of Household Income

You must provide proof of all gross income for the past 30 days for every household member 18 years of age and older.

• Employment: Consecutive pay stubs for the last 30 days.
• Benefits: A current year award letter is required for benefits. Bank statements showing a deposit are often not accepted as proof. Required letters include:
• Social Security (SS), Supplemental Security Income (SSI), or Disability award letter
• Unemployment benefits statement
• Child support payment history
• Temporary Assistance for Needy Families (TANF) or SNAP (food stamps) award letter
• VA pension or retirement pension letters
• No Income: If you are self-employed or have no income, you will likely need to sign a "Declaration of Income Statement".

Utility Bill Documentation

• Your current, most recent utility bill that you need assistance with.
• If in a crisis situation, a disconnection notice may be required.
• Some programs may also request a 12-month billing history from your utility company.

Local Beeville Emergency Aid (When Help is Needed Immediately)

For residents facing an immediate crisis, such as a disconnection notice, local charities may offer faster, one-time emergency assistance. This aid is separate from the more programmatic support offered by CEAP.

The Beeville Vineyard

The Beeville Vineyard is a key local organization, recommended by both the City of Beeville and the San Patricio Electric Cooperative as a resource for utility help.

• Services: Provides one-time financial assistance with utilities, rent, and prescription expenses for Bee County residents.
• Crucial Requirement: A disconnection notice is required for all utility assistance. An eviction notice is required for rent assistance.
• Contact: 210 North Monroe, Beeville, TX 78102.
• Phone: 361-358-7500.
• Application Process: Applicants must call for an appointment.

The Salvation Army

The Salvation Army in Texas provides utility and rent assistance to eligible households facing financial difficulties.

• Application Process: Assistance is handled by local service units. Residents must use their zip code to find their appropriate location and begin a confidential online application. A case manager will then review the application.
• Website: To apply, visit sahelp.org.

Society of St. Vincent de Paul

This faith-based organization offers one-time rent and utility assistance through local volunteer chapters, often based in Catholic churches.

• Service Area: Assistance is strictly limited to specific neighborhood boundaries.
• Contact: Bee County residents should contact the St. Vincent de Paul Southwest Texas Council in San Antonio for information on the nearest chapter providing services.

Other Texas State-Level Assistance Programs

In addition to the CEAP program administered by CACOST, Texas residents may be eligible for other state-level programs. Applying for these is a separate process and can be done in addition to your local application.

Texas Utility Help

Administered by the Texas Department of Housing and Community Affairs (TDHCA), this program provides financial assistance to qualified Texas homeowners and renters.

• Services: It helps pay past-due utility bills (electricity, natural gas, propane) and can also provide prospective payments for future bills.
• Eligibility: Household income must be at or below 150% of the Federal Poverty Guidelines. At least one household member must be a U.S. citizen or qualified non-citizen.
• Website: To learn more or apply, visit the TDHCA's Help for Texans page at tdhca.texas.gov/texans-help.

LITE-UP Discount Program

This program is managed by the Public Utility Commission of Texas (PUC) and provides a discount on electric bills for low-income customers.

• Services: Provides a discount (10-20%) during the summer months of May through September. It may also allow for deposit payments in installments and waive late fees.
• Eligibility: Customers must have a household income at or below 125% of the Federal Poverty Guidelines or receive benefits such as SNAP or Medicaid.
• Application Process: To apply for this discount, you must call the PUC directly at 1-866-454-8387.

Assistance from Your Electric Provider (REP and TDU)

In Texas's deregulated energy market, two different companies are involved with your power. Understanding this is key to finding all available help.

1. Retail Electric Provider (REP): This is the company you choose and the one that sends your monthly bill (e.g., TXU, Gexa, Constellation).
2. Transmission and Distribution Utility (TDU): This is the company that owns the power lines and delivers the electricity. For Bee County, the TDU is AEP Texas.

You may be able to get two different types of help by contacting both companies.

Help from Your REP (The Company on Your Bill)

REPs may offer financial assistance programs. Call the customer service number on your bill and ask about the following:

• SB 1976 Matching Program: Texas law allows (but does not require) REPs to offer a benefit or matching program for their low-income customers. To be eligible, you must be enrolled in SNAP or Medicaid, and the name on the electric bill must be the same as the name on the SNAP or Medicaid benefits. Self-enrollment is not allowed; you must ask your provider if they participate.
• Deposit Waivers: If you are a victim of family violence, you are eligible to have your electric service deposit waived. You must submit a specific certification letter from the Texas Council on Family Violence to your REP.
• Payment Plans: Always ask if you can be placed on a deferred payment plan to avoid disconnection.

Help from Your TDU (AEP Texas)

AEP Texas offers programs focused on energy efficiency, which can lower your future bills.

• Cool Saver A/C Tune-Up: This program provides a tune-up for your air conditioning unit to improve its efficiency and cut cooling costs.
• Low-Income Weatherization: AEP works with TDHCA to provide weatherization assistance (like insulation and sealing air leaks) to qualified low-income households, which permanently reduces energy bills.
• Contact: Call AEP Texas at 1-877-373-4858  or visit AEPTexas.com/community/caring  to learn about their efficiency programs.

For Electric Cooperative Members: If your provider is San Patricio Electric Cooperative, you are a member of a co-op, which functions as both your REP and TDU. Their assistance model is to refer members to their local partners: CACOST and The Beeville Vineyard.

Know Your Rights: Utility Disconnection Protections

If you are facing disconnection, you have specific rights as a Texas resident under the Public Utility Commission.

• Disconnection Notice: A utility cannot disconnect your service for non-payment without first sending you a written disconnection notice. This notice must be mailed no earlier than the first day after your bill is due and must state a disconnection date that is at least 10 days from the date the notice is issued.
• Extreme Weather: Texas has disconnection prohibitions during extreme weather. Your power cannot be disconnected if the National Weather Service issues a heat advisory for your area.
• Medical Status (Critical Information): Do not assume you are protected from disconnection because you have a medical condition. The PUC has two different statuses, and the difference is critical:
• Chronic Condition: This status is for individuals with a serious medical condition. This status DOES NOT protect you from disconnection for non-payment.
• Critical Care: This status is for customers who need electricity to operate life-support equipment. This status can protect you from disconnection. You must affirmatively apply for this status by requesting a "Critical Care Eligibility Determination Form" from your REP, having it completed by your physician, and submitting it.

For more information on these rights or to file a complaint, visit the Public Utility Commission of Texas at puc.texas.gov/consumer/low income/assistance.

Frequently Asked Questions

Residents seeking a Baylor County Texas electric bill assistance program have several specific avenues for help. The right path depends on your location and utility provider.

Financial aid is available through a primary local community action agency. Help also comes from distinct programs offered by local electric providers—whether you are a customer of the City of Seymour, a member of Tri-County Electric Cooperative, or in the Oncor service area.

This resource provides the direct contacts and program details for the Comprehensive Energy Assistance Program (CEAP) administrator for Baylor County, charitable organizations, and the specific assistance options from your electric company.

The Primary Source for Baylor County: Rolling Plains Management Corporation (RPMC)

For residents of Baylor County, the main organization for state and federally-funded utility help is Rolling Plains Management Corporation (RPMC).

Comprehensive Energy Assistance Program (CEAP)

The primary government program is the Texas Comprehensive Energy Assistance Program (CEAP), which is funded by the federal Low Income Home Energy Assistance Program (LIHEAP). These funds are designed to help low-income households meet their immediate energy needs and provide education on controlling energy costs.

The Texas Department of Housing and Community Affairs (TDHCA) oversees these funds statewide but does not provide assistance directly to individuals. Instead, TDHCA contracts with local organizations, known as subrecipients, to manage the programs in all 254 Texas counties.

Rolling Plains Management Corporation is the designated subrecipient for Baylor County. This agency administers the CEAP funds and processes applications for direct utility payment assistance for eligible low-income individuals and families.

How to Apply for CEAP Assistance at Rolling Plains

The application process at Rolling Plains Management Corporation is multi-step and requires specific documentation. Be aware that program funding is cyclical and based on availability. The RPMC website has at times noted, "The application window is closed at this time,"  so it is important to contact the office directly for the most current status.

When the application window is open, the process generally follows these steps:

1. Initial Intake: An applicant must first complete an intake interview with a staff member. This can sometimes be initiated online.
2. Submit Required Documents: After the intake, you will need to submit a packet of required information. Gathering these documents ahead of time can speed up the process.

Required items typically include:

• Client Consent Form
• SAVE System Certification Form
• Proof of Assistance Needed (complete copies of utility bills)
• Proof of Income (for the last 30 days for all household members 18+)
• Landlord Agreement (only for renters requesting appliance repairs)

Baylor County Contact Information for RPMC

While Rolling Plains Management Corporation serves Baylor County, its local office is located in neighboring Foard County. This is the correct office for Baylor County residents to contact for utility assistance.

• Address: 118 North 1st Street, Crowell, TX 79227. 
• Phone: (940) 684-1571.
• Toll-Free: (800) 663-0852.
• Fax: (940) 684-1574.

Help Based on Your Electric Provider: A Local Breakdown

Finding the right help in Baylor County is uniquely complex because the county is served by three different types of electric providers. The assistance you are eligible for depends entirely on which company sends your monthly bill.

It is critical to identify your provider before seeking help:

1. Municipal Utility: Residents inside the City of Seymour receive a bill from the City of Seymour.
2. Electric Cooperative: Many rural residents are members of Tri-County Electric Cooperative (TCEC). 
3. Deregulated Market: Other residents are in the Oncor service area. They receive a bill from a Retail Electric Provider (REP) like TXU, Reliant, or Ambit Energy.

If Your Provider is the City of Seymour

Residents living within the Seymour city limits receive their electricity directly from the City of Seymour Electric Department, which owns and manages its own distribution system. Your bill comes from City Hall.

In this case, you must work directly with the city for payment options. The City of Seymour's municipal code includes provisions for a "Payment Plan". Residents facing difficulty should contact Seymour City Hall before their bill becomes delinquent to inquire about a payment plan or other available arrangements.

According to city policy, utility bills are typically mailed by the 7th of the month and are due on the 18th. Failure to pay the total bill can result in disconnection of utility services.

If Your Provider is Tri-County Electric Cooperative (TCEC)

Many residents in Baylor County are member-owners of Tri-County Electric Cooperative (TCEC). TCEC provides its members with access to specific financial assistance programs.

The Brazos Electric Ratepayer Hardship Fund

Because TCEC is a member-owner of the Brazos Electric Power Cooperative , its members may be eligible for the Brazos Electric Ratepayer Hardship Fund. This fund was established to provide bill credits to qualifying lower-income residential members to help offset additional charges related to Winter Storm Uri.

Eligibility: A TCEC member may be eligible if they meet one of these criteria:

• You or a member of your household participates in SNAP, Medicaid, Supplemental Security Income (SSI), or Temporary Assistance for Needy Families (TANF).
• Your household's total income is at or below 200% of the Federal Poverty Level.

How to Apply: Members can apply online or by mail. For questions or to begin an application, contact the fund administrator directly at 844-770-8549.

TCEC Community Assistance Referrals

TCEC also provides a curated list of community assistance agencies that it partners with to help its members. For Baylor County, TCEC explicitly directs members to two key organizations:

• Rolling Plains: (940) 684-1571
• Catholic Charities of Fort Worth: (817) 534-0814

This list confirms that these are the correct agencies to contact for assistance if you are a TCEC member.

If Your Provider is a Retail Company (Oncor Service Area)

In deregulated parts of Baylor County, your electric service is split between two companies.

• Oncor Electric Delivery: This is the Transmission and Distribution Utility (TDU). They own and maintain the poles, lines, and meters.
• Retail Electric Provider (REP): This is the company that sends your bill, such as TXU Energy, Reliant Energy, Ambit Energy, or others.

If you are in this situation, Oncor does not handle your bill or offer direct payment assistance. You must contact the REP listed on your monthly bill.

Assistance from Your Retail Electric Provider (REP)

Most REPs offer financial hardship programs, often funded by shareholder and customer donations. You must call your provider's customer service number and ask what options are available.

• TXU Energy: Offers the TXU Energy Aid program. Customers in need can call 800-242-9113 or dial 2-1-1 to be connected with a partner agency.
• Reliant Energy: Offers the Community Assistance by Reliant Energy (CARE) program. Reliant directs customers to call 2-1-1 to find a CARE agency partner in their area.

Additionally, a Texas law (SB 1976) allows electric providers to offer benefits to low-income customers who are enrolled in SNAP or Medicaid. You must contact your REP directly to see if they participate in this program.

Oncor's Low-Income Weatherization Program

While Oncor does not pay your electric bill, it does offer a separate, valuable program to help low-income customers in its service area reduce their long-term energy costs.

The Oncor Low-Income Weatherization Program provides incentives to service providers who install energy-saving upgrades in qualifying homes at little to no cost to the resident. These upgrades can include insulation, heating and cooling improvements, and other measures to make the home more energy-efficient.

Eligibility: To qualify, your home must be in the Oncor service area, and your household income must be at or below 200% of the federal poverty guidelines. Funding for this program is limited and often claimed quickly each year, so it is best to check for program availability early in the year.

Additional Charitable Assistance in the Baylor County Area

Beyond provider-specific programs, several large charitable organizations offer emergency financial assistance to any qualifying Baylor County resident, regardless of their electric company.

The Salvation Army (Wichita Falls)

The Salvation Army offers emergency assistance, including help with utility bills, when funds are available. The office in Wichita Falls serves the wider region, including Baylor County. This location often partners with REPs like TXU Energy to distribute aid.

The primary way to apply for assistance from The Salvation Army is through their national online portal.

• How to Apply: Go to SAHelp.org.
• Process: You must enter your home zip code (e.g., 76380 for Seymour). The system will then match you to the appropriate Salvation Army location and allow you to begin the confidential online application for assistance. A case manager will review your application and contact you.

Catholic Charities Fort Worth (CCFW)

Catholic Charities Fort Worth (CCFW) offers Community Assistance, including utility help, to individuals across its 28-county diocese, which includes Baylor County. You do not need to be Catholic to receive services.

The application process for CCFW is very specific and time-sensitive.

• How to Apply: You must call the Community Care Team by phone.
• Phone Number: (817) 534-0814.
• When to Call: You must call on Mondays between 9:00 AM and 11:30 AM. A team member will listen to your needs and provide recommendations on available services or other community resources.

Key Statewide Programs and Information Resources

If you need further help, these statewide resources can connect you to the right local providers.

2-1-1 Texas: Your First Call for Referrals

2-1-1 Texas is a free, confidential information and referral helpline. It is an excellent starting point if you are unsure who to call.

You can dial 2-1-1 from any phone (or 877-541-7905) and speak with a trained specialist. When you ask for utility bill assistance in Baylor County, they will use their comprehensive database to connect you with the specific, authorized agencies in your area, such as Rolling Plains Management Corporation and The Salvation Army. You can also search for resources online at 211texas.org.

Texas Weatherization Assistance Program (WAP)

In addition to the CEAP bill payment program, the state also offers the Weatherization Assistance Program (WAP). This program is designed to lower the long-term energy costs for low-income households by installing energy-efficiency measures.

Services may include adding ceiling, wall, and floor insulation; caulking and weather-stripping; and repairing or replacing inefficient heating and cooling systems. Priority is given to households with elderly individuals, people with disabilities, and families with young children.

For Baylor County residents, this program is also administered by Rolling Plains Management Corporation. You can contact them at (940) 684-1571 to apply for both bill payment assistance and weatherization services.

IMMEDIATE ACTION: How to Prevent Electricity Disconnection in Texas

If you have received a disconnection notice, you must act immediately. Ignoring it is the worst possible action. You have specific rights as a Texas resident.

1. Call Your Utility Provider Now: This is the most important step. Contact the customer service number on your bill immediately. Explain your situation and ask for a payment arrangement.
2. Request a Deferred Payment Plan: You have the right to ask for a deferred payment plan, which allows you to pay a high outstanding balance in installments. Most providers must offer you this plan unless you have recently defaulted on one.
3. Use Medical Protections (If Applicable): If you or someone in your home has a serious medical condition, you may be able to delay disconnection. A Chronic Condition or Critical Care status can protect your account for up to 63 days. This requires a written statement from a physician attesting that electric service is necessary to support life. This application is filed with your TDU (e.g., Oncor, or with the City of Seymour or TCEC).
4. Know About Extreme Weather Moratoriums: Texas utility regulations generally prohibit providers from disconnecting residential customers during extreme weather events, such as when a heat advisory is in effect or when the temperature drops below freezing for an extended period.

Conclusion: A Quick-Action Summary for Baylor County Residents

If you are facing financial hardship and cannot pay your electric bill, follow these steps in order.

1. Step 1 (Immediate): Call your electric provider right now to request a deferred payment plan. Your provider is either the City of Seymour , Tri-County Electric Cooperative (TCEC) , or the Retail Electric Provider listed on your bill.
2. Step 2 (Primary Aid Program): Contact Rolling Plains Management Corporation at (940) 684-1571. Ask to apply for the Comprehensive Energy Assistance Program (CEAP) for bill payment and the Weatherization Assistance Program (WAP) for long-term savings.
3. Step 3 (Additional Aid): Apply for help from charitable organizations.

• The Salvation Army: Go to SAHelp.org and enter your zip code.
• Catholic Charities Fort Worth: Call (817) 534-0814 on a Monday morning (9:00 AM - 11:30 AM).   

4. Step 4 (TCEC Members): If you are a Tri-County Electric Cooperative member, ask about your eligibility for the Brazos Electric Ratepayer Hardship Fund.   

5. Step 5 (Referrals): If you need other resources for food, housing, or health, dial 2-1-1.   

Frequently Asked Questions

Finding a Bastrop County Texas electric bill assistance program is a critical need for many households facing financial strain from high energy costs. Residents are not alone, and a network of state programs, local community action agencies, and non-profit organizations is available to provide financial relief.

These resources are designed to help low-income households, seniors, individuals with disabilities, and families with young children manage their utility bills, prevent disconnection, and improve home energy efficiency. Key programs include the Texas Comprehensive Energy Assistance Program (CEAP) and various local emergency funds.

Texas State Programs for Energy Bill Relief

The State of Texas manages several large-scale programs, funded by the federal government, to provide utility assistance to its residents, including those in Bastrop County.

The Comprehensive Energy Assistance Program (CEAP)

The primary resource for long-term utility help is the Comprehensive Energy Assistance Program (CEAP). CEAP is the Texas-administered version of the federal Low Income Home Energy Assistance Program (LIHEAP).

This program is designed to do more than just pay a single bill; it aims to assist low-income households in meeting their immediate energy needs while also encouraging consumers to control long-term energy costs through education. Services include direct utility payment assistance for electricity, natural gas, and propane.

A crucial aspect of CEAP is its prioritization of vulnerable households. The program assigns priority to households with the least income and the highest energy costs. Specific priority is given to:

• Seniors aged 60 and over.
• Persons with disabilities.
• Families with children five years of age or under.
• Veterans.

LIHEAP: The Federal Funding Source

Residents may see references to both LIHEAP and CEAP. It is important to understand that LIHEAP (Low Income Home Energy Assistance Program) is the federal program that provides the funding. CEAP (Comprehensive Energy Assistance Program) is the Texas state program that administers those federal funds to the public. When applying for help in Texas, residents will be applying for CEAP.

CRITICAL UPDATE: Texas Utility Help Program is CLOSED

Many residents may have previously heard of or used the "Texas Utility Help" program, which operated online at texasutilityhelp.com. This program was a temporary resource established with federal funds to assist homeowners and renters.

This program is now CLOSED. The Texas Utility Help website stopped accepting applications for energy assistance on September 15, 2023, and for water assistance on November 3, 2023, due to its funds being exhausted. Any information referencing this as an active source of aid is outdated.

Where to Find State Assistance NOW: The "Help for Texans" Portal

With the closure of the temporary Texas Utility Help website, the central hub for finding assistance has reverted to the Texas Department of Housing and Community Affairs (TDHCA).

The correct way to find a current utility assistance provider is through the TDHCA's official "Help for Texans" portal.

Residents can use this portal by selecting the "Utility Bill Payment Help" option, entering "Bastrop County" or their city (Bastrop, Elgin, Smithville), and clicking "Find help". This search will provide the contact information for the official, local subrecipient organization tasked with administering CEAP funds.

Official TDHCA Portal: https://www.tdhca.texas.gov/help-for-texans

Texas Homeowner Assistance Fund (TXHAF)

For residents who are homeowners and experienced financial hardship due to the COVID-19 pandemic, the Texas Homeowner Assistance Fund (TXHAF) may be an option.

The purpose of this fund is to prevent mortgage delinquencies, foreclosures, and the loss of utilities. Eligible households may receive up to $65,000 in total assistance, which can be applied to past-due mortgage payments, property taxes, insurance, and utility bills. This is a separate program from CEAP and has different eligibility requirements.

How to Apply: Your Local Bastrop County Administrator

State assistance programs like CEAP are not managed directly by the state. Instead, the TDHCA distributes the funds to local "subrecipients," which are community action agencies that manage the application process for specific counties.

Combined Community Action, Inc. (CCA): Your CEAP Provider

For all residents of Bastrop County, the official designated agency to apply for the Comprehensive Energy Assistance Program (CEAP) is Combined Community Action, Inc. (CCA).

CCA provides utility assistance, weatherization services, and other family services for Bastrop County. All applications for state and federal energy assistance must go through this organization.

Residents should call this office directly to inquire about the CEAP application process, required documentation, and current wait times.

• Phone: 979-540-2980 or 800-688-9065
• Address: 165 W. Austin St., Giddings, TX 78942
• Hours: Monday-Thursday 8 a.m.–5 p.m., Friday 8 a.m.–3 p.m.
• Website: https://www.ccaction.com/

A Note on "Community Action, Inc. of Central Texas"

Residents may also find information for "Community Action, Inc. of Central Texas." This is a different organization that serves adjacent counties, specifically Hays, Caldwell, and Blanco Counties. Bastrop County residents who contact this agency will be told they are in the wrong service area. To save time and ensure an application is processed correctly, Bastrop County residents must contact Combined Community Action (CCA) in Giddings.

Assistance from Bastrop County Electric Providers

In addition to state and federal programs, electric providers themselves offer solutions. The options available depend on which company provides the electricity. The two main providers in the area are Bluebonnet Electric Cooperative (serving most of the county) and the City of Bastrop (serving residents inside the city limits).

For Bluebonnet Electric Cooperative Members

Bluebonnet Electric Cooperative, which serves over 119,000 meters across 14 Central Texas counties including Bastrop, offers several pathways for members needing help.

• Payment Extensions: Bluebonnet members who cannot pay their bill by the due date can request a payment extension to avoid disconnection. Members can request this extension directly through their online account or by calling the automated phone system at 800-842-7708.
• Weatherization Assistance Program (WAP): For a long-term solution to high bills, Bluebonnet promotes the Texas Weatherization Assistance Program. This program, also administered by the TDHCA, provides free home assessments and energy-efficiency improvements (like insulation and sealing) to low-income households to help reduce their power bills.
• Agency Referrals: Bluebonnet also directs its members to the same local agencies that administer CEAP and other charitable funds, including Combined Community Action.

For City of Bastrop Utilities Customers

Residents within the city limits who receive their bill from the City of Bastrop have access to a specific, hyper-local program.

• Program Name: The Utility Assistance Program (UAP), also known as the Good Neighbor Fund.
• Purpose: This fund is designed to support customers who are experiencing a temporary, financial hardship.
• Eligibility Criteria:
• Household gross income must be at or below 200% of the current Federal Poverty Income Guidelines (FPIG) for the past 30 days.
• Applicant and household members must have City of Bastrop Utilities.
• The applicant must live at the address listed on the bill.
• Benefit Details:
• The maximum benefit is $100.00.
• Assistance is available only once per calendar year.
• These funds cannot be used to pay for deposits.
• If the amount owed is more than $100.00, the customer must pay the remaining balance before the $100.00 in assistance funds will be applied to the account.
• How to Apply (CRITICAL): The City of Bastrop's UAP fund is administered by the Bastrop County Emergency Food Pantry (BCEFP). Customers do not go to City Hall for this assistance; they must apply through the food pantry.

Emergency and Charitable Utility Help in Bastrop County

For residents facing an immediate crisis, such as a disconnection notice, several local non-profits and churches provide emergency financial assistance. These funds are often more flexible and can be accessed more quickly than state programs.

Bastrop County Emergency Food Pantry (BCEFP)

The BCEFP is a central hub for emergency aid in the county. It not only administers the city's UAP but also has its own emergency assistance fund. This fund can provide financial assistance for utilities to Bastrop County residents (regardless of who their provider is) who are in a crisis, such as a loss of employment, health problem, or natural disaster.

• Eligibility: Must be a Bastrop County resident, at least 18 years old, and experiencing a crisis. A "threat of shut-off" is a qualifying event.
• Application Process: Financial assistance for utilities is provided by appointment.
• Required Documents: Applicants should bring a Photo ID and a current utility bill as proof of Bastrop County residency.
• Phone: 512-303-0033
• Location: 806 Fayette Street, Bastrop, TX 78602. GPS Note: It is highly recommended to use the address 1201 Pine, Bastrop, TX 78602 for GPS, as this is the address for the same location that navigation systems recognize more easily.

The Salvation Army of Bastrop County

The Salvation Army provides emergency assistance nationwide and has a dedicated service unit for Bastrop County. They may assist with rent and utility help for families in a financial crisis.

• Phone: 512-581-8823  or 512-409-3474
• Address: 1022 S. Main St., Bastrop, TX 78602
• Online Application: The Salvation Army offers a confidential online application for assistance Residents can visit sahelp.org, enter their zip code, and begin the process online.

Church and Community-Based Organizations

Several local churches and faith-based groups manage funds to help neighbors in need.

• Ladies of Charity: This organization provides assistance with utilities, rent, food, and medicine.
• Phone: 512-321-9819 
• Address: 1202 Pine St., Bastrop, TX 78602. This location is directly next door to the Bastrop County Emergency Food Pantry, allowing individuals to seek help from both organizations in one stop.
• Society of St. Vincent de Paul (SVDP): This Catholic organization offers one-time rent and utility assistance through local church "conferences".
• Elgin Conference: Located at Sacred Heart Catholic Church (310 W. 11th St., Elgin). Phone: 512-285-9643. Key Detail: Requests for assistance are taken only on Tuesdays at 7:00 p.m..
• Smithville Conference: Phone: 512-718-2614. Key Detail: This group serves only Smithville residents.
• Local Ministerial Alliances:
• Bastrop Christian Ministerial Alliance: This group provides assistance, but serves only members with children in the Bastrop school district.
• Elgin Ministerial Alliance: This group may provide up to $250 per year for residents of the 78621 zip code. Key Detail: Applicants must apply in person on the first Friday of the month between 11:00 a.m. and 2:00 p.m..

Help for Seniors and Residents with Medical Needs

Several programs are specifically structured to prioritize or exclusively serve seniors and individuals with medical conditions.

Assistance for Seniors (60+)

In addition to being a priority group for CEAP , seniors in Bastrop County have another dedicated resource.

• Capital Area Council on Aging: This agency, part of the Capital Area Council of Governments (CAPCOG), is the designated Area Agency on Aging for the 10-county region, including Bastrop. They provide services and referrals for seniors, including information on utility assistance.
• Phone: 512-916-6062
• Hours: Monday, Wednesday, and Friday from 9 a.m.–1 p.m.

Disconnection Protections and Disability Assistance

For households where a medical condition necessitates electrical power, Texas law provides a critical protection. This is not a payment program, but a vital protection from disconnection.

The Public Utility Commission (PUC) of Texas rules state that a utility provider cannot disconnect service for non-payment if the resident has a critical medical need.

To obtain this 63-day exemption from disconnection, two things must happen:

1. The resident must contact their electric provider and enter into a deferred payment plan.
2. The ill person's attending physician must contact the provider (by phone and with a follow-up written statement) attesting that the electric service is necessary to support life.

This protection can be applied for again after the 63 days expire, provided the deferred payment plan has been fulfilled. Households with disabled individuals are also given priority for CEAP assistance.

Immediate Steps to Prevent Utility Disconnection

For residents facing an immediate disconnection, the situation is urgent. Here is a clear, 4-step action plan.

1. Contact Your Utility Provider Directly. This is the fastest and most important first step. Call the number on the bill (Bluebonnet at 800-842-7708 or City of Bastrop Utilities). Ask for a Payment Extension  or a Deferred Payment Plan. This can often stop a disconnection scheduled for the same day.
2. Call 2-1-1 Texas. Dial 2-1-1 or 877-541-7905. This statewide referral hotline can provide the most up-to-date information on any emergency funds or services available in a specific zip code.
3. Contact Your CEAP Administrator. Call Combined Community Action (CCA) at 979-540-2980. This begins the application process for the larger, long-term state assistance program.
4. Contact Local Emergency Charities. Call for same-day, emergency crisis aid. Start with the Bastrop County Emergency Food Pantry at 512-303-0033 , The Salvation Army at 512-581-8823 , and Ladies of Charity at 512-321-9819. Be prepared to explain the crisis and have the utility bill and a photo ID ready.

Frequently Asked Questions

If you are a resident of Bandera County, Texas, facing difficulty paying your electric bill, please know that help is available. Dealing with financial hardship and the stress of a potential utility disconnection is incredibly challenging. Several specific resources exist to provide a bandera county texas electric bill assistance program, ranging from direct payment arrangements with your electric provider to comprehensive government-funded programs and local community aid. Key organizations like the Bandera Electric Cooperative, the Community Council of South Central Texas, and local non-profits are in place to assist low-income individuals and families.

Your First and Most Immediate Action: Contact Bandera Electric Cooperative

Before seeking external assistance, your first and most critical step is to contact your electricity provider directly. For most residents, this is the Bandera Electric Cooperative (BEC).

BEC explicitly states that they understand members may need to make a payment after the due date at certain times . They encourage you to call them immediately if you find yourself in this situation . This is not an admission of default; it is a proactive step to prevent a crisis.

• BEC Member Services Phone: (866) 226-3372

When you call, you can speak with a Member Services representative to "make arrangements and find out what your options are" . This may include a payment extension or another arrangement that can provide you with the breathing room needed to avoid a service disconnection. Applying for long-term assistance takes time, but a call to BEC can often solve the immediate crisis.

The Primary Source for Government Aid: Community Council of South Central Texas (CCSCT)

The main government-funded utility assistance for Bandera County residents is the federal Low Income Home Energy Assistance Program (LIHEAP) . In Texas, LIHEAP is administered through the Comprehensive Energy Assistance Program (CEAP).

It is important to understand that the Texas state government (TDHCA) does not provide these funds directly to individuals. Instead, the state distributes the funds to local "subrecipient" organizations that manage the program for specific counties.

The official CEAP and LIHEAP administrator for Bandera County is the Community Council of South Central Texas (CCSCT) . CCSCT manages the CEAP, which combines financial assistance with education to help low-income households manage and reduce their utility bills . This program provides utility payment assistance for electric, natural gas, and propane bills.

• CCSCT Utility Assistance Program Page: https://www.ccsct.org/program/utility-assistance/

A Detailed Process: Applying for CEAP with CCSCT in Bandera County

The CEAP application process is detailed and requires precise documentation. Following the steps correctly is the key to a successful application.

Who is Eligible for Utility Assistance?

Eligibility is primarily based on income and household vulnerability. To qualify, your household's yearly gross income must be at or below 150% of the federal poverty guidelines.

CCSCT assigns priority to households with the lowest income and greatest energy costs . Priority is also given to "vulnerable" individuals, including:

• Persons 60 years and over
• Persons with disabilities
• Families with children five years of age or under

The amount of assistance is tiered based on your household's income level relative to the Federal Poverty Guidelines.

A special Crisis Assistance Component is available for households that have already lost service or are in immediate danger of losing it. To qualify for this, you must meet the income guidelines and one of the following conditions:

1. Extreme Weather Conditions (during designated summer or winter months).
2. A disaster declared by the President or Governor.
3. A documented, life-threatening crisis.

Step 1: Gather ALL Required Documents

This is the most important step. Your application will not be processed, and your appointment will be rescheduled if you are missing any of the required documents for all household members.

You must gather the following items.

Identification and Citizenship

• Social Security Cards: Social security cards or numbers for all household members.
• Proof of Citizenship: Proof of citizenship for all household members (no exceptions).
• Proof of Identity: Proof of identity for all household members (e.g., driver's license, state-issued ID, military card, or school ID for minors).

The citizenship proof is a strict requirement. You will need: 

• For household members 16 or older: Provide either one item (like a valid U.S. Passport) or two items (like a valid photo ID and a birth certificate).
• For children under 16: Provide items like a photo ID, clinic/school record, or birth certificate.

Income and Bill Documentation

• Proof of ALL Income (Past 30 Days): You must provide income proof for every household member aged 18 or older. This includes copies of employment check stubs for the last 30 days.
• Current Year's Award Letters: These are required for anyone receiving Social Security, SSI, SSDI, Veterans benefits, retirement, etc. Prior year award letters are not accepted.
• Zero Income: If any household member 18 or over has zero income, you must complete a "Declaration of Income Statement" provided by CCSCT.
• Current Utility Bill: The specific bill you need assistance with.
• 12-Month Billing History: You must provide a 12-month billing history from each of your energy providers (e.g., Bandera Electric, propane company). If you have lived at your home for less than 12 months, provide as much history as possible.
• SNAP Benefits Award Letter: If you receive SNAP, include your current award letter. 

CRITICAL WARNING: Copies of bank statements, personal checks, or food stamp (SNAP) letters will NOT be accepted as proof of income.

Step 2: Complete the Application

Once you have gathered all documents, you must complete the application form. CCSCT provides two ways to do this:

1. Electronic Application: You can apply online via the CCSCT website. You will be required to upload all the documents listed above.
2. Printable Application: You can print a paper application, fill it out completely, and sign it.

Step 3: Contact the Bandera County CCSCT Office

After your application is complete, you must contact your local CCSCT office to schedule an appointment. Submitting an application is not a guarantee of assistance, so continue to make payments if possible.

For Bandera County residents, the specific contact information is:

• Office Location: Bandera Public Library, Bandera, TX 78003
• Local Coordinator: Angelica Olivarez
• Office Phone: (830) 896-2124
• Email for Applications: aolivarez@ccsct.org

You must arrive on time for your scheduled appointment and bring all of your original documents. If you are late or missing any documentation, your appointment will be rescheduled.

Local Community and Non-Profit Assistance in Bandera County

Beyond the primary CEAP program, several local non-profits provide emergency or supplemental aid. These organizations are often the quickest source of help in a "cut-off" situation.

Bandera County Helping Hand

Bandera County Helping Hand offers a specific Utility Assistance Program designed for residents in crisis. Key details include:

• Service: This program provides utility assistance to clients who are in a "cut-off situation".
• Assistance Limit: The program can provide assistance up to $100 per year or 100 gallons of propane.
• Other Services: Helping Hand also operates a Food Pantry and a Thrift Shop (Clothes Closet) for those in need.
• Phone: (830) 796-8300
• Address: 1116 12th Street, Bandera, TX 78003
• Email: hhand@indian-creek.net
• Website: https://www.banderavillageofhope.com/

Bandera County Silver Sage (Hill Country Resource Center)

The Bandera County Silver Sage, also known as the Hill Country Resource Center, focuses heavily on services for seniors but offers resources for the wider community . Here is what to know:

• Service: While they do not explicitly list a "utility assistance" program, they offer "Benefits Assistance" and "Emergency Services".
• Action: Residents, especially seniors in Bandera County, are encouraged to call and inquire if these emergency services can be applied to an urgent utility bill.
• Phone: (830) 796-4969
• Address: 1167 FM 3240, Bandera, TX 78003

Statewide Resources, Program Updates, and Referral Services

Several statewide resources can help you find the right program, but it is crucial to know which information is current.

CRITICAL UPDATE: Texas Utility Help Website is CLOSED

Many older resource lists, and even some utility websites, mention the "Texas Utility Help" program.

According to the Texas Department of Housing and Community Affairs (TDHCA), the Texas Utility Help (TUH) website is CLOSED. It is no longer accepting applications for energy or water assistance . Do not attempt to apply through texasutilityhelp.com.

The Correct State Portal: TDHCA Help for Texans

The correct and current state-level portal is the TDHCA's "Help for Texans" website.

• Website: https://www.tdhca.texas.gov/help-for-texans

This website is not an application. It is a search tool. You can select "Utility Bill Payment Help" and enter "Bandera County" to find the contact information for the official utility assistance provider in your area, which will direct you to the Community Council of South Central Texas (CCSCT).

2-1-1 Texas

For information on all types of local assistance (not just utilities), 2-1-1 Texas is a free, confidential information and referral service.

• Phone: Dial 2-1-1 or (877) 541-7905
• Website: https://www.211texas.org/

A specialist can connect you with information about services in your area that may offer utility assistance, rental help, food pantries, and more.

Other Statewide and Regional Aid

The Salvation Army in Texas offers various emergency assistance programs to help families with utility bills, rent, and other needs to prevent homelessness. You must contact the local Salvation Army corps nearest to you to find out about available funding and application processes.

Saving You Time: Clarifying Regional Resources

A search for aid in the "Hill Country" can often lead to confusion with agencies in neighboring counties. The following organizations appear in searches but have specific service areas.

• Hill Country Family Services: This agency, located in Boerne, exclusively serves Kendall County residents . They are not able to provide financial assistance to residents of Bandera County.
• Hill Country Daily Bread Ministries: While this organization serves eight counties, including Bandera , its programs are primarily focused on food, clothing, mentoring, and "Wrap Around Programs" (like school supplies and holiday baskets). Their materials do not list direct electric bill payment assistance.
• St. Vincent de Paul: The conference listed in some resources is the Notre Dame Kerrville Conference . This agency is based in Kerrville (Kerr County). Before traveling, Bandera County residents should call them at (830) 896-6898 to verify if their specific address falls within this conference's service boundaries.

Frequently Asked Questions

Residents searching for a Balley County Texas electric bill assistance program have immediate options available. This is especially true for those facing high energy costs or disconnection notices.

The primary source of support is a federally-funded program administered directly by a local community action agency in Muleshoe, Texas. This program, along with other resources, provides a critical financial safety net.

It serves low-income individuals, families with young children, the elderly, and disabled residents in Bailey County. Understanding where to apply, what documents are required, and who qualifies is the first step toward securing help.

The Primary Source for Electric Bill Help in Bailey County

For residents of Bailey County, including Muleshoe, the main organization that processes and distributes funds for utility bill assistance is the South Plains Community Action Association, Inc. (SPCAA). This local agency manages the primary government assistance programs.

All applications and inquiries for electric bill help must be directed to their local neighborhood service center.

• Agency: South Plains Community Action Association (SPCAA)
• Local Office: Bailey County Center
• Address: 804 West America Blvd, Muleshoe, Tx 79347
• Phone Number: (806) 224-2899

Interested clients must contact the Bailey County Center at this phone number to schedule an appointment to apply for assistance.

Understanding the Comprehensive Energy Assistance Program (CEAP)

The South Plains Community Action Association administers the Comprehensive Energy Assistance Program (CEAP) for Bailey County residents. CEAP is the primary utility assistance program in Texas designed to help low-income households meet their immediate energy needs.

This program is the state of Texas's implementation of the federal Low Income Home Energy Assistance Program (LIHEAP). The Texas Department of Housing and Community Affairs (TDHCA) oversees the program at the state level. It distributes federal funds to local "subrecipients," like SPCAA, which cover all 254 counties in the state.

It is important to note that individuals cannot apply for this assistance directly from the state (TDHCA). They must apply through their designated local provider, which is SPCAA for Bailey County.

What Services Does CEAP Provide?

CEAP is designed to address utility needs in two different ways: through general bill-paying support and through emergency intervention.   

• Utility Assistance Component: This component provides general financial assistance for electric and gas bills. It is intended to help vulnerable households manage the high cost of energy for home heating and cooling throughout the year.
• Household Crisis Component: This component is for emergency situations. It specifically assists households that have received a disconnection notice from their utility provider. This crisis fund can also be used for the purchase of portable heating or cooling units, or for the repair of existing heating and cooling systems, for households that are at risk without them.

In addition to direct financial aid, CEAP also works to promote long-term stability. The program provides clients with energy education, needs assessments, and budget counseling focused on energy needs.

Who is Eligible for CEAP in Bailey County?

Eligibility for CEAP is primarily based on household income and vulnerability.

• Income Eligibility: A household's income must be at or below 150% of the Federal Poverty Guidelines. To determine this, the SPCAA office will collect income documentation from all household members aged 18 and older for the 30-day period just before the application appointment. This 30-day income is then annualized to see if it falls within the guidelines.
• Priority Groups: The program is targeted to assist low-income households, but it gives priority to those most vulnerable to energy costs. These priority groups include:
• Elderly individuals
• Disabled individuals
• Families with children five years of age or younger

How to Apply for Assistance at the Muleshoe SPCAA Office: A Step-by-Step Process

Applying for utility assistance involves a clear, multi-step process. Following these steps can help ensure the application is processed efficiently.

Step 1: Call to Schedule an Appointment The first and most important step is to call the Bailey County Center at (806) 224-2899. An appointment is required to apply for services.

During this call, staff can provide a preliminary screening for eligibility and confirm the exact documents needed for the appointment.

Step 2: Gather Your Required Documents To complete the application, specific documentation must be provided for the entire household. Failure to bring all required items can delay assistance. Applicants must gather the following:

• Photo Identification: A valid photo ID for the person applying.
• Social Security Cards: Social Security cards or numbers for every member of the household, including all children.
• Proof of Residence: A copy of the most recent utility bill or a lease agreement to prove residency in Bailey County.
• Proof of Income: Documentation of all income sources for all household members aged 18 and older for the 30-day period prior to the appointment date. This includes:
• Recent paycheck stubs
• Social Security or SSI award letters
• Disability benefit statements
• Child support statements
• Any other proof of money received by the household

Step 3: Attend Your Appointment Applicants must bring all gathered documents to their scheduled appointment at the SPCAA Bailey County Center, located at 804 West America Blvd in Muleshoe. A specialist will review the documentation, verify the household's income, and determine eligibility for the CEAP program.

If approved, the agency will then coordinate payment with the electric utility provider.

Assistance Directly From Your Bailey County Utility Provider

In addition to community programs, electric providers in Bailey County offer options to help members manage their bills and avoid disconnection.

For Bailey County Electric Cooperative (BCEC) Customers

Bailey County Electric Cooperative (BCEC) works with its members and directs them to financial assistance programs like CEAP, which is administered by SPCAA. However, BCEC also provides two key programs directly to its members to help prevent disconnection.

1. Payment Arrangements Members who are delinquent on their account can make a written payment arrangement to avoid disconnection. This arrangement must be made at least 24 hours before the scheduled disconnect date.

This option is limited to three (3) payment arrangements within any 12-month period. To request an arrangement, members should call the BCEC office directly at (806) 272-4504.

2. Critical Care Program This program is available for residential members who have a person living in their home who relies on life-sustaining, electricity-powered medical equipment.

This program does not provide financial assistance or relieve the member of the obligation to pay for electric service. Instead, it protects the account from disconnection for non-payment, provided the member works with BCEC on a payment solution.

To apply, members must contact the BCEC office to request an application and must also submit an official verification of electric necessity from a physician.

For Xcel Energy Customers

Xcel Energy, which also services parts of the region, encourages customers struggling to pay their bills to contact them immediately.

While their primary resource is referring customers to state programs like CEAP (LIHEAP) , they can often provide payment plans or other options. Xcel Energy also offers energy efficiency programs that can help customers lower their bills over the long term.

Additional Community and Charitable Resources in Bailey County

If federal CEAP funds are unavailable or an applicant is not eligible, local charitable organizations in Muleshoe may be able to provide emergency assistance.

Muleshoe Ministerial Alliance This is an association of local churches that provides various forms of help, including financial assistance for utilities like electricity and natural gas.

• Contact: The resource is associated with the First Baptist Church. 
• Phone: (806) 272-4224.

Muleshoe Cowboy Fellowship This fellowship is also listed as a local resource for residents needing assistance.

• Phone: (806) 272-5199.
• Address: 710 E American Blvd, Muleshoe, TX 79347.

The Salvation Army The Salvation Army offers emergency utility assistance programs throughout Texas. While there is not a physical office in Muleshoe, residents of Bailey County can apply for assistance online.

• How to Apply: Residents can visit https://sahelp.org/ and enter their zip code (e.g., 79347) to begin a confidential online application for assistance.

Statewide Assistance Programs and Disconnection Protections

If local resources are unable to provide help, several statewide safety nets and protections are available to Texas residents.

Texas 2-1-1

Texas 2-1-1 is a free, confidential information and referral service operated by the Texas Health and Human Services Commission. Residents can dial 2-1-1 (or 877-541-7905) at any time to speak with an operator.

They can provide information on utility assistance and other services from local agencies, nonprofits, and faith-based organizations in their area. This is an excellent resource if CEAP funds are temporarily depleted.

TDHCA "Help for Texans" Portal

The Texas Department of Housing and Community Affairs (TDHCA) provides an online search tool called "Help for Texans". Residents can use this portal to verify the official utility assistance provider for their county.

• How to Use: Visit https://www.tdhca.texas.gov/help-for-texans, select "Utility Bill Payment Help," and enter "Bailey County" in the county search field to find the contact information for the designated local provider.

Panhandle Community Services (PCS)

While SPCAA is the primary provider for Bailey County , some utility provider referral lists also mention Panhandle Community Services (PCS). PCS is the official CEAP provider for many neighboring counties (such as Parmer, Castro, and Deaf Smith).

Residents living near county lines or who are members of BCEC may find it helpful to contact PCS as a secondary resource if SPCAA is unable to assist.

• Contact (Hereford Office): 1011 E. Park, Hereford, Texas 79045
• Phone: (806) 364-5631

Special Protections from the Public Utility Commission (PUC) of Texas

The PUC of Texas provides certain rights and protections that can help prevent disconnection.

• SNAP or Medicaid Benefits: Under Senate Bill 1976, electric providers may offer a bill-matching program or other benefits to low-income customers. To be eligible, a resident must be enrolled in SNAP or Medicaid, and the name on the electric bill must match the name of the program participant. Residents should call their provider (BCEC or Xcel) and ask if they participate in this program.
• Victims of Family Violence: State rules allow victims of family violence to have their electric service deposit waived.

Weatherization Assistance Program (WAP)

For a long-term solution to high electric bills, low-income households can apply for the Weatherization Assistance Program (WAP).

This federally funded program helps make homes more energy-efficient by installing insulation, sealing ducts, and making other improvements to lower utility bills. This program is also administered by the local community action agency, so Bailey County residents can ask about WAP when they call SPCAA for their CEAP appointment.

Frequently Asked Questions

Residents of Atascosa County seeking an atascosa county texas electric bill assistance program have several primary pathways for support during times of financial hardship. Assistance is available through a primary, government-funded program as well as a network of local community and faith-based organizations. It is critical for residents to know that the state-level portal, texasutilityhelp.com, is closed and no longer accepting applications.

Utility assistance has not ended. Instead, these funds are administered by local partner organizations. The Texas Department of Housing and Community Affairs (TDHCA) distributes all federal utility assistance funds to designated "subrecipients". The official, active agency designated for all Atascosa County residents is the Community Council of South Central Texas (CCSCT).

The Primary Government Program for Electric Bill Assistance

The main source of federal and state financial aid for energy bills is managed locally, ensuring residents of Jourdanton, Pleasanton, Poteet, and surrounding areas have a direct point of contact.

Community Council of South Central Texas (CCSCT)

The Community Council of South Central Texas (CCSCT) is the official non-profit community action agency designated to administer utility assistance for low-income households throughout Atascosa County. CCSCT's mission is to empower vulnerable families and individuals to achieve self-sufficiency by eliminating barriers through these and other innovative programs.

About the Comprehensive Energy Assistance Program (CEAP)

The primary program administered by CCSCT is the Comprehensive Energy Assistance Program (CEAP). This is the official name for the program in Texas that is funded by the federal Low Income Home Energy Assistance Program (LIHEAP).

CEAP is designed to do more than just pay a bill; it combines financial assistance with education to help consumers control their energy costs for years to come. The program provides payment assistance for electric, natural gas, and propane bills.

Who is Eligible for CEAP?

Eligibility for CEAP is determined by household income and vulnerability status.

Income-Based Eligibility

The primary requirement for CEAP assistance is based on the household's income. To qualify, a household's total gross income for the past 30 days (before the application date) must be at or below 150% of the federal poverty guidelines.

Based on the federal poverty guidelines, the income limits are as follows:

• Household of 1: $23,475
• Household of 2: $31,725
• Household of 3: $39,975
• Household of 4: $48,225
• Household of 5: $56,475
• Household of 6: $64,725
• Household of 7: $72,975
• Household of 8: $81,225
• For households with more than 8 persons: Add $8,250 for each additional person.

Priority Households

While all income-eligible households can apply, CCSCT assigns priority to those with the least amount of income and the greatest energy costs. Priority is specifically given to the most vulnerable individuals, including:

• Individuals 60 years of age and over.
• Persons with disabilities.
• Families with children five years of age or under.

Types of Assistance Available Through CEAP

CEAP is divided into components to address both long-term energy burdens and immediate crises.

1. Utility Assistance Component

This is the non-emergency component of CEAP. It provides payments to help low-income households reduce their home energy costs. Payments under this component are not just a flat rate; they are calculated based on the household's previous 12-month billing cycle to reflect actual energy usage and need.

2. Crisis Assistance Component

This emergency component is for households in more urgent situations. It provides assistance when a household has already lost service or is in imminent danger of losing service.

To qualify for crisis assistance, the household must meet the income requirements and one of the following three conditions:

• Extreme Weather Conditions: This is only applicable during designated summer months (June, July, August, September) and winter months (November, December, January, February).
• President or Governor Declared Disaster.
• A Life-Threatening Crisis.

Heating and Cooling Appliance Repair

In addition to bill payment, CEAP can also fund the service and repair of heating and cooling appliance components.

• Vulnerable households (those with elderly, disabled, or young children) may be eligible for appliance repair or replacement up to $5,000, depending on funding availability.
• Non-vulnerable households can only receive appliance repair assistance during one of the three crisis situations (Extreme Weather, Declared Disaster, or Life-Threatening Crisis) listed above.

Crucial Program Limitations: What CEAP Does Not Cover

Understanding what the program does not pay for is essential for applicants. CEAP payments are made directly to the utility company on behalf of the household.

However, these payments do not include many of the additional charges that can lead to disconnection. CEAP funds cannot be used to pay for:

• Deposits
• Disconnection fees
• Reconnect fees
• Late fees
• Collection recovery fees
• Membership fees
• Returned check fees
• Fees for water, sewer, or garbage services
• Security light fees

This is a critical gap: an applicant may be approved for assistance to cover their energy usage, but they will still be responsible for paying all associated fees to maintain or restore service.

How to Apply for CEAP in Atascosa County: A Step-by-Step Process

The application process for CEAP is detailed and requires precise documentation. Following these steps carefully is essential for a successful application.

Step 1: Check Funding Status and Manage Expectations

Before applying, residents should be aware that program funding is limited and fluctuates. Due to decreases in funding, CCSCT may only be able to assist "priority 1" households (the most vulnerable) with limited funds.

It is important to understand that submitting an application is not a guarantee of assistance. Applicants should continue to pay their bills on time if possible or contact their utility provider to arrange a payment plan while awaiting a determination.

Step 2: Gather Your Required Documents (Mandatory)

This is the most critical part of the process. The application will not be processed if any required documents are missing. Applicants must gather the following items for all household members.

• Proof of Identity: A valid, government-issued photo ID for the applicant (such as a Driver's License or State ID).
• Proof of Citizenship (for ALL household members): This is a strict federal requirement. Acceptable documents include a U.S. Birth Certificate, U.S. Passport, Certificate of Naturalization, or Permanent Resident Card ("Green Card").
• Social Security Cards (for ALL household members): Copies of the physical cards or documentation of the social security numbers for every person living in the home are required.
• Proof of ALL Income (for the PAST 30 DAYS): This is required for every household member 18 years of age or older.
• Accepted forms of income proof include: Paycheck stubs from the last 30 days; a current award letter from Social Security, SSI, SSDC, or Veterans Affairs (VA) (must be for the current year); unemployment benefits letter; TANF letter; child support letter; or a pension letter.
• NOT Accepted: Bank statements, copies of checks, or food stamp (SNAP) letters are not acceptable as proof of income.
• Declaration of Income Statement: If any household member 18 years or older has zero income, they must complete and sign a "Declaration of Income Statement," which is a form provided by CCSCT. 
• Utility Bills:
• The current electric bill, any past-due bills, and any disconnection notice received.
• A 12-month billing history from the electric provider. If the household also uses natural gas or propane, a 12-month history from those providers is also required.
• Other Documents:
• A SNAP benefits award letter, if the household receives them.

Step 3: Complete and Submit the Application

Applicants have two options for submitting their application:

1. Printable Application: Applicants can download and print the application forms (available in English and Spanish ), fill them out completely, and bring them to the scheduled appointment.
2. Electronic Application: Applicants can apply through the CCSCT online portal. When using this method, it is mandatory to upload all required documents for the application to be processed.

A current, working telephone number is mandatory on all applications.

Step 4: Schedule an Appointment and Contact the Atascosa County Office

After the application is completed and all documents are gathered, the applicant must contact the local CCSCT office to schedule an appointment.

Applicants must arrive on time for their appointment and bring all required documents. Failure to do so will result in the appointment being rescheduled.

Atascosa County CCSCT Office Contact Information:

• Agency: Community Council of South Central Texas
• Address: 1220 Simmons, Jourdanton, TX 78026    
• Phone Number: (830) 767-2019    
• Fax: (830) 767-2021    
• County Coordinator: Stephanie Cannon    
• Email: scannon@ccsct.org    
• Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.

Additional Community and Faith-Based Assistance Resources

The government CEAP program is thorough but can be slow and has funding gaps. For more immediate needs or to help cover fees that CEAP does not pay, Atascosa County residents can turn to several local, faith-based, and non-profit organizations.

Atascosa Christian Assistance Ministry (ACAM)

ACAM is a Poteet-based ministry that provides a range of emergency services to Atascosa County residents, funded by local churches and private donations.

• Services: ACAM offers assistance with utility bills (electric and water), a food bank, clothing and bedding, and limited medications.
• Application Process: Assistance is provided by appointment only. Residents must call to schedule an appointment, which typically takes about 30 minutes to determine eligibility. If an applicant brings all required documentation, services can begin as soon as eligibility is determined.
• Eligibility and Required Documents:
• Must be a resident of Atascosa County.
• Must bring Social Security cards and IDs for all household members.
• Must bring proof of income for the past 30 days.
• Must bring the current bills for the current residence.
• Critical Limitations: Similar to CEAP, ACAM cannot pay for deposits, reconnect fees, or late fees. This confirms a significant gap in local assistance, meaning residents will likely need to find a way to cover these specific fees themselves.
• Contact Information:
• Address: 500 Avenue H, Poteet, TX 78065
• Phone: 210-632-6341  or 210-632-6431
• Contact: Dan Minnich, Executive Director
• Hours: Monday - Friday, 8:00 a.m. - 11:30 a.m. (Note: The office is closed to the public on Fridays). 

The Salvation Army (Pleasanton)

The Salvation Army offers a variety of emergency assistance programs to help individuals and families maintain housing stability, which can include help with utility bills, food, and clothing.

• Application Process: The Salvation Army has largely centralized its financial assistance applications through an online portal.
• Residents should visit SAHelp.org.
• On the website, the applicant must enter their home zip code to be matched with the correct service unit.
• This will begin the confidential online application process.
• A case manager may contact the applicant for additional information. If assistance is approved, the applicant and the utility company will be notified by email.
• Local Contact Information: For residents who may not be able to use the online portal or are seeking other services like the food pantry, the local office can be contacted directly.
• Address: 2132 Second St, Pleasanton, TX 78064
• Phone: (830) 569-5498

Society of St. Vincent de Paul (Pleasanton)

The Society of St. Vincent de Paul provides direct, person-to-person assistance to those in need, including utility assistance, rent help, and food.

• Application Process: Assistance is not provided by a central office. It is run by local, volunteer-run chapters called "Conferences," which are based in local Catholic churches. Applicants must call the specific conference that serves their neighborhood.
• Contact Information (St. Andrew Conference): For residents in and around Pleasanton, the local chapter is the St. Andrew Conference.
• Address: 626 Market Street, Pleasanton, TX 78064
• Phone: 830-569-0873
• Email: svdp@standrewspleasonton.org
• Hours: Tuesday, 10:00 a.m. - 12:00 p.m.
• Applicants must be aware of these very limited hours and are advised to call first.

Contacting Your Electric Provider for Help

One of the most important first steps for any resident facing a high bill or disconnection notice is to contact their utility provider directly. Many providers offer payment plans or deferred billing options and are more willing to work with customers who communicate with them proactively.

For Karnes Electric Cooperative (KEC) Members

Karnes Electric Cooperative (KEC) is a locally owned, not-for-profit electric utility that serves 12 counties, including parts of Atascosa County.

KEC does not offer its own direct financial assistance program. Instead, KEC officially refers its members who need help to the same primary agencies identified in this report. This referral validates the authority of these organizations.

KEC directs its Atascosa County members to contact:

• Community Council of South Central Texas: (830) 767-2019
• Atascosa Christian Assistance Ministry: (830) 742-4901
• Alamo Area Council of Governments (AACOG): 1-866-231-4922

For AEP Texas Customers

AEP Texas is an energy delivery company. This means that while a resident's bill comes from a separate Retail Electric Provider (REP), AEP maintains the power lines and responds to service issues.

For billing issues, payment arrangements, or to stop, start, or transfer service, customers should call AEP Customer Service at 1-877-373-4858. For power outages, the correct number is 1-866-223-8508. AEP customers are also eligible to apply for the CEAP program through the Community Council of South Central Texas.

For CPS Energy Customers

Some residents living on the border of Atascosa County may be serviced by San Antonio's CPS Energy. CPS Energy offers its own assistance program called the Residential Energy Assistance Partnership (REAP).

Critically, REAP applications are not processed by CPS Energy itself. They are administered by the City of San Antonio and Bexar County.

State and Regional Referral Services

If the local agencies are unable to provide help, several state and regional referral services can connect residents with other potential resources.

Local City Programs (Pleasanton, Jourdanton, Poteet)

It is important for residents to understand the distinction between different utility bills. Assistance programs offered by city governments, like the City of Pleasanton, are typically for city-run utilities only, such as water, sewer, and garbage collection. These programs do not apply to private electric bills from providers like KEC or AEP.   

The City of Pleasanton does have a Utility Discount Program for water and sewer bills, though applications are currently closed. The city also offers a "Senior Citizen Discount on Water Utility Service" for residents age 65 and older. For electric bill help, residents must contact the agencies listed above.   

State and National Resource Locators

Texas Department of Housing and Community Affairs (TDHCA)

The TDHCA is the state agency that manages and distributes federal LIHEAP funds to subrecipients like CCSCT. TDHCA does not provide assistance or accept applications from individuals directly.

As previously stated, the texasutilityhelp.com (TUH) website is CLOSED.

The correct state-level tool for finding help is the "Help for Texans" resource locator on the official TDHCA website.

• Official URL: https://www.tdhca.texas.gov/help-for-texans
• How to Use: Residents select "Utility Bill Payment Help" from the menu, then enter "Atascosa County" or their city to find the contact information for the official, designated local provider (CCSCT).

2-1-1 Texas (United Way)

For general information on a wide variety of emergency assistance resources, residents can dial 2-1-1. This 24/7 hotline, also recommended by TDHCA, can provide information on other local programs that may be able to help.

Authoritative Legal Resources

Residents who have questions about their rights regarding utility disconnections, payment plans, or protections during disasters can consult TexasLawHelp.org. This organization provides free, reliable legal information to low-income Texans.

Frequently Asked Questions

Finding help with an armstrong county texas electric bill assistance program can be a stressful experience, but direct support is available for residents facing high energy costs or disconnection notices.

Solutions exist through federal, state, and local community programs. The primary administrator for government-funded energy assistance in Armstrong County is Panhandle Community Services, which processes applications for key programs designed to help low-income households manage their utility payments.

The Primary Agency for Armstrong County Utility Help: Panhandle Community Services

For residents of Armstrong County, including the city of Claude, the designated local agency for state and federal utility assistance is Panhandle Community Services (PCS).

This organization is a non-profit community action agency that administers these programs for a 26-county region in the Texas Panhandle.

While there is no office physically located within Armstrong County, residents apply through the main PCS office in Amarillo. This centralization is common for rural counties and ensures services are administered efficiently.

Actionable contact information for Armstrong County residents is:

• Organization: Panhandle Community Services (PCS)
• Phone: 806-372-2531
• Address: 1309 W. 8th, Plaza C, Amarillo, Texas 79101
• Website for Assistance Requests: https.www.pcsvcs.org/services/utility/

Federal and State Energy Assistance Programs for Armstrong County Residents

Armstrong County residents have two primary tracks for government-funded assistance. Both are managed at the state level by the Texas Department of Housing and Community Affairs (TDHCA) but are accessed in different ways.

Comprehensive Energy Assistance Program (CEAP)

The Comprehensive Energy Assistance Program (CEAP) is the main, ongoing program that residents apply for locally through Panhandle Community Services. CEAP is designed to assist low-income households in meeting their immediate energy needs and to help them become more self-sufficient.

Key services provided by CEAP include:

• Utility Bill Payments: Direct financial assistance to help pay for electricity, natural gas, or propane.
• Crisis Assistance: In emergencies, such as a disconnection notice or a broken appliance, CEAP may provide crisis-related support. This can include the purchase of portable heating and cooling units when available.
• Energy Education: The program offers services beyond just payments, including energy education, needs assessment, and budget counseling to help consumers control their long-term energy consumption.

When allocating funds, priority is given to low-income households with the highest energy use, a high energy burden, or the presence of vulnerable individuals. This includes households with a child aged five or under, a disabled person, an elderly individual, or a veteran.

The Link Between LIHEAP and CEAP

Residents may often hear about the Low Income Home Energy Assistance Program (LIHEAP). It is important to understand the relationship between these two programs to avoid confusion.

• LIHEAP is the federal program that provides the funding for energy assistance.
• CEAP is the Texas state program that residents apply for.

The Texas Department of Housing and Community Affairs (TDHCA) integrates all LIHEAP-funded programs into CEAP. This integration enhances efficiency and eliminates duplication of services. For an Armstrong County resident, this means the path to receiving LIHEAP-funded help is by applying for CEAP through Panhandle Community Services.

Texas Utility Help Program (TDHCA)

The Texas Utility Help program is a separate, statewide program administered directly by the TDHCA. It is available to both qualified Texas homeowners and renters who have been impacted by the financial effects of the COVID-19 pandemic.

This program offers significant financial assistance and is accessible online, regardless of what county a resident lives in.

Key features of the Texas Utility Help program include:

• Past-Due Bill Payments: Provides financial assistance to pay off total past-due payments for electricity, natural gas, and propane.
• Future Payments: A critical benefit of this program is that it can provide assistance for future bills, with some sources noting up to $2,400 in prospective payments.
• Water and Wastewater: Applicants can also request assistance for past-due and current water and wastewater bills in the same application.

How to Apply for Texas Utility Help: Unlike CEAP, this program is not managed by Panhandle Community Services. Applicants apply directly to the state.

• Online Application: texasutilityhelp.com
• Call Center: For questions or for help with the application, a multilingual call center is available Monday through Friday from 8 a.m. to 6 p.m. at 855-566-2057.

General Eligibility for Energy Assistance

While specific requirements may vary slightly, the primary state and federal programs (CEAP/LIHEAP and Texas Utility Help) share a common set of eligibility criteria.

• Income Requirement: The primary requirement is based on household income. A household's income must be at or below 150% of the Federal Poverty Income Guidelines. For example, 150% of the federal poverty level for a household of two is an annual income of $31,725; for a household of three, it is $39,975; and for a household of four, it is $48,225.
• Citizenship Requirement: At least one occupant in the household must be a U.S. citizen or a "qualified non-citizen".
• Residency Requirement: The applicant must be a Texas resident and live at the residence for which assistance is being requested.
• Bill Status: Applicants generally must have a current outstanding utility bill. For the Texas Utility Help program, it is not always necessary to be past-due to qualify for future payment assistance.

How to Apply for Assistance at Panhandle Community Services (The CEAP Process)

For residents applying to the local CEAP program, Panhandle Community Services has a specific application process. It is vital to submit a complete application, as incomplete applications will not be reviewed or processed.

Step 1: Gather Required Documents

Applicants must supply documentation for all household members. Gathering these items before applying can speed up the process. Required documents typically include:

• Proof of Identity: A valid Photo ID (such as a State ID or Driver's License) for all household members over the age of 18.
• Proof of Household Composition: Birth certificates for all household members  or, alternately, Social Security cards for everyone in the home.
• Proof of Income: Documentation of all household income for the last 30 days. This includes pay stubs, Social Security (SSI, SSDI), TANF, retirement, veteran's benefits, or child support statements.
• Proof of Need: The most recent utility bill and any disconnection notice.

A critical requirement is that the name on the utility bill must match the name of the person applying for assistance.

Step 2: Choose Your Application Method

Panhandle Community Services offers two primary ways to apply for assistance.

• Online: Applicants can submit an intake form through the "CLICK HERE TO REQUEST ASSISTANCE" portal on the Panhandle Community Services website.
• Paper Application: An application can be downloaded from the website. Paper applications are also available for pickup at the nearest PCS center. For Armstrong County residents, this is the Amarillo office. Completed paper applications can be mailed or delivered in person.

Step 3: What to Expect After Applying

It is important to have realistic expectations about the timeline.

• Processing Time: It can take up to 90 days to process a pre-screening intake, and in some cases, it may take longer depending on the volume of applications. A specialist will typically contact the applicant after all documents are submitted, but this process alone may take 30 days or more.
• No Guarantee: Filling out an application is not a guarantee of services. Assistance is dependent on available funding and meeting all eligibility requirements.
• Applicant Responsibility: It is the applicant's responsibility to contact PCS if they change utility companies or account numbers during the process.

Assistance from Local Utility Providers in Armstrong County

Because government assistance can take time, the most immediate step for a resident facing disconnection is to contact their electric provider directly.

Armstrong County is not a "power to choose" area of Texas. This means residents cannot shop for different providers; they receive service from a designated utility based on their location.

The primary providers in Armstrong County are Southwestern Public Service Company (an Xcel Energy company), Swisher Electric Cooperative, and Greenbelt Electric.

Xcel Energy / Southwestern Public Service Company (SPS)

Xcel Energy, which operates as Southwestern Public Service Company (SPS), is the largest provider in the county and is the utility for residents in Claude. Xcel Energy offers direct assistance to customers struggling to pay their bills.

• Contact: Call 800-895-4999 to speak with a representative.
• Payment Arrangements: This is the most direct option. Xcel Energy will work with customers to set up a payment plan, spreading the overdue balance over several monthly installments to make it more manageable.
• Medical Needs Verification: This is a critical service. If a household member has a medical emergency, the customer can postpone a service disconnection by providing medical certification. 
• Referrals: Xcel's representatives can also provide referrals to community resources , including directing customers to apply for CEAP at Panhandle Community Services.

Swisher Electric Cooperative

Swisher Electric is a member-owned cooperative serving parts of Armstrong County. Members facing financial hardship should contact the co-op's office immediately to discuss their options.

• Contact: Call 806-995-3567 or toll-free at 800-530-4344 to discuss billing inquiries or payment arrangements.
• Payment Options: The cooperative also offers an automated pay-by-phone system at 1-855-967-3168  and allows cash-only payments at participating Vanilla Direct retail locations.

Greenbelt Electric Cooperative

Greenbelt Electric is another cooperative serving members in the Armstrong County area. Like other providers, the first and best step is direct communication.

• Contact: Call the office at 806-447-2536 to discuss billing and any potential payment options.   
• Payment Options: Payments can also be made by phone at 844-925-4619  or managed online through the Smart Hub portal.

A Note on "Operation Round Up"

Many electric cooperatives, including Swisher  and Greenbelt , have an "Operation Round Up" program. This program automatically rounds up a member's monthly bill to the next whole dollar, with the extra cents going into a charitable fund.

It is important to understand that this fund is generally not for paying member utility bills. These funds are used for broader community projects, grants to local organizations , scholarships , or aid to families for basic needs like food and shelter. Some co-ops explicitly state that funds cannot be applied toward electric bills. Residents should not apply to Operation Round Up for direct bill payment assistance.

Additional Charitable and Community Support

Beyond government programs and utility provider arrangements, a safety net of charitable organizations and referral services is available to residents in the Texas Panhandle.

2-1-1 Texas: Your First Call for Referrals

For anyone needing help with utilities, food, or housing, the first call should be to 2-1-1 Texas.

• What it is: A free, confidential, 24/7 information and referral service operated by the Texas Health and Human Services Commission.
• How it helps: Live specialists connect callers to local resources and community-based organizations that provide assistance. They maintain the most up-to-date database of agencies that may have available funds for utility assistance.
• How to Contact:
• Dial: 2-1-1 or 877-541-7905
• Website: 211texas.org

The Salvation Army of Amarillo

The Salvation Army in Amarillo serves the entire region and offers emergency financial assistance when funds are available.

• Location: 400 S. Harrison St., Amarillo, TX
• Phone: 806-373-6631
• Program Details: Provides emergency utility assistance.
• Important Limitations: Assistance is entirely dependent on available funds  and is not a guaranteed source of help. It operates on a walk-in, first-come, first-served basis. Some local sources note that financial assistance may be limited to a small amount, such as $50.
• How to Apply: Applicants must appear in person and have all required documents: an original State ID/DL or Social Security card, the most recent bill and any disconnect notice, and proof of insurance.

Catholic Charities of the Texas Panhandle (CCTXP)

Catholic Charities of the Texas Panhandle (CCTXP) is another major service provider in the region. It is important to note that CCTXP does not list a direct utility bill payment program. However, it provides a vital, indirect form of financial relief through its food pantry.

• Location: 2004 N Spring St, Amarillo, TX 79107 
• Phone: 806-376-4571
• Relevant Program: The Inter Faith Hunger Project.
• How it Indirectly Helps: This program provides a free monthly supply of food to qualifying individuals (those 50 or older, or on disability, with a fixed income).

By supplementing a household's food supply, the program helps clients "keep the money they would use for food in order to pay for other necessities," such as medications, rent, or utilities.

To qualify for the Inter Faith Hunger Project, applicants must provide proof of age/disability, proof of income, a photo ID, and proof of address. A utility bill is an acceptable form of proof of address.

Frequently Asked Questions

Residents seeking an Archer County Texas electric bill assistance program often face a confusing landscape of state and local agencies. For individuals and families struggling with high energy bills or facing a disconnection, the primary organization designated to administer federal and state utility assistance funds for Archer County residents is Rolling Plains Management Corporation (RPMC). This community action agency is the central subrecipient that processes applications and distributes funds from state-level programs.

While state agencies, such as the Texas Department of Housing and Community Affairs (TDHCA), oversee these funds , they do not accept applications directly from individuals. All assistance is funneled through local providers like RPMC.

Therefore, the first point of contact for government-funded assistance should be the RPMC office that serves Archer County.

Rolling Plains Management Corporation - Archer County Contact:

• Address: 807 8th Street, Suite 300, Wichita Falls, Texas 76301 
• Phone: (940) 723-2261
• Toll-Free: (877) 804-7372

RPMC is a private, non-profit community action agency serving a 28-county area in north-central Texas. They manage two distinct programs essential for residents: the Utility Assistance Program (for crisis bill payment)  and the Weatherization Assistance Program (for long-term energy cost reduction).

First Steps: Identifying Your Electric Provider and Your Path

The first call a resident should make depends entirely on who provides their electricity. Archer County's electric service is a mixture of non-profit electric cooperatives and a deregulated market. This distinction determines the immediate steps to take.

• Path 1: Electric Cooperative Members. If the resident's bill comes directly from J-A-C Electric Cooperative  or Tri-County Electric Cooperative (TCEC) , they are a member-owner. The first step is to call the cooperative's member services department directly.
• Path 2: Deregulated Market Residents. If the resident lives in an area like Archer City , their power is delivered by Oncor Electric , but their bill comes from a Retail Electric Provider (REP) they chose (e.g., TXU Energy, Direct Energy, Gexa Energy, etc.). The first step is to call the REP listed on the bill.

 Assistance for Electric Cooperative Members

Members of a non-profit electric cooperative have a direct relationship with their provider, which should be their first call for help.

For J-A-C Electric Cooperative Members

J-A-C Electric Cooperative is a non-profit provider that has served Jack, Archer, and Clay counties since 1938. As a cooperative, it aims to provide service at fair rates and returns any margins to its members as capital credits.

While the cooperative's policies outline standard fees for activation, collection, and reconnection , they do not list a specific internal hardship fund or bill assistance program. This means J-A-C members are highly dependent on external community agencies for financial aid.

Action Plan for J-A-C Members:

1. Call J-A-C First: Contact J-A-C Member Services at (940) 895-3311.
2. Request Payment Arrangements: Even without a formal "program," the cooperative can offer payment arrangements or extensions to members in good standing. This is the first line of defense to prevent disconnection.
3. Proceed to Section 5: After contacting J-A-C, members should immediately contact Rolling Plains Management Corporation and other local charities, as J-A-C's primary assistance referral will be to these outside agencies.

For Tri-County Electric Cooperative (TCEC) Members

Tri-County Electric Cooperative (TCEC) also serves parts of Archer County. TCEC actively states that it "make[s] every effort to work with members who are having trouble paying their electric bill" and encourages members to call before the due date to discuss options.

Unlike other providers, TCEC has its own specific assistance fund.

Action Plan for TCEC Members:

1. Call TCEC First: Contact TCEC Member Services at 1-800-999-2285.
2. Request Payment Arrangements: Discuss a payment extension or arrangement to secure the account.
3. Inquire about "Cooperative Giving": TCEC operates a charitable fund called "Cooperative Giving". This program is funded by members who voluntarily "round up" their monthly bills to help local families in need.
4. Apply for "Cooperative Giving" Funds: TCEC directs members seeking this past-due bill assistance to apply through a partner agency, Texas Neighborhood Services (TNS). The contact number for TNS is (817) 598-5700 Ext: 1010. This is a crucial, specific assistance path available only to TCEC members.
5. Seek Agency Referrals: TCEC also directly refers its members to Rolling Plains Management Corporation and Catholic Charities , confirming the key agencies detailed in Section 5.

Assistance in Deregulated Areas (Oncor & Retail Providers)

Residents in deregulated parts of Archer County, such as Archer City, must navigate a two-part system.

Understanding Your Bill (REP vs. TDSP)

It is critical to understand the two companies involved in deregulated service:

• Retail Electric Provider (REP): This is the company on the monthly bill (e.g., TXU, Reliant, Constellation, Gexa). The REP handles billing, customer service, and payments. They are the only entity that can grant a payment plan or stop a disconnection.
• Oncor Electric Delivery: This is the Transmission and Distribution Service Provider (TDSP). Oncor owns and maintains the poles and wires, delivers the power, and responds to outages. Oncor does not send a bill, collect payment, or offer bill payment assistance. However, they do offer cost-saving efficiency programs.

Action Plan for Deregulated Residents

Step 1: Call Your Retail Electric Provider (REP) Immediately The REP's phone number is located on the monthly utility bill.

• Request a Deferred Payment Plan: State regulations often require REPs to offer a deferred payment plan to customers who have not received more than two disconnection notices in the past 12 months. This plan allows a resident to pay a past-due balance in installments over several months. Be aware that a "switch-hold" may be placed on the account, preventing a change in providers until the deferred balance is paid.
• Request a Payment Arrangement: For those not eligible for a deferred plan, the REP may offer a short-term payment arrangement or extension.

Step 2: Inquire about REP-Specific Assistance Funds Many large REPs have their own charitable funds to help customers in crisis.

• Residents should ask their REP by name if they have an assistance program, such as the TXU Energy Aid program  or the Reliant CARE Program.   
• These funds are distributed through a network of local social service agencies. For example, The Salvation Army in Wichita Falls is a partner agency for both TXU Energy Aid and Ambit Energy Aid.   

Step 3: Leverage Oncor's Efficiency Programs (Long-Term Help) While Oncor does not pay current bills, it offers programs to reduce future bills.

• Home Energy Efficiency Program: Oncor provides incentives to service providers for energy-saving projects like upgrading insulation or heating and cooling systems.
• Low-Income Weatherization Program: Oncor also provides incentives for energy-saving improvements at "low or no cost" to qualifying low-income residential customers.

These Oncor-funded programs are administered by local Weatherization providers, which, for Archer County, is Rolling Plains Management Corporation. This connects the deregulated path back to the central community agency detailed in Section 6.

The Community Support Network (State & Local Aid for ALL Residents)

The following resources are available to all eligible Archer County residents, regardless of their utility provider. These agencies are the secondary safety net when a payment plan with the provider is not enough.

5.1 Rolling Plains Management Corporation (RPMC) Utility Assistance (CEAP/LIHEAP)

RPMC is the local administrator for the state's main assistance programs.

• Comprehensive Energy Assistance Program (CEAP): This is the state program designed to assist low-income households with their immediate energy needs.
• Low Income Home Energy Assistance Program (LIHEAP): This is the federal program that funds CEAP.

Important: Application Window Status The RPMC website may state that the "application window is closed".

This is not a permanent status. These programs are funded in annual cycles; when the funds for the year are exhausted, the window closes until the next funding cycle begins.

Residents should call the Wichita Falls office at (940) 723-2261 regardless of the website's status. They should ask:

1. "When do you expect the application window for utility assistance to reopen?"
2. "Is it possible to be added to a waiting list or a notification list?"

How to Prepare for Your Application (When Open) When the application window opens, funds are often depleted quickly. Being prepared is essential. Based on RPMC's requirements, applicants will need to gather the following documents:

• Proof of Assistance Needed: Copies of all pages (front and back) of the utility bills.
• Proof of Income: Proof of gross income for all household members 18 years of age and older for the 30 days prior to the application date. This includes check stubs, Social Security or VA award letters, or a Declaration of Income Statement for adults with no income.
• Identification: A completed Systematic Alien Verification for Entitlements (SAVE) System Certification Form is required for all applications.
• Household Information: A completed Client Consent Form.
• Special Cases: A Landlord Agreement (if renting and requesting appliance repairs)  or a MAACLink Consent form (for Atmos Energy customers).

5.2 The 2-1-1 Texas Lifeline: Your Immediate First Call

The most critical and immediate resource for residents in crisis is 2-1-1 Texas.

• What It Is: A free, 24/7 confidential information and referral service. It is operated by the Texas Health and Human Services Commission.
• How to Contact:
• Phone: Dial 2-1-1 or (877) 541-7905.
• Website: https://www.211texas.org
• Why It Is Essential: 2-1-1 operators maintain the most up-to-date database of all available assistance. If RPMC's funds are depleted, 2-1-1 operators may know of a local church or a smaller private charity that has temporary funds available for utility assistance.

5.3 Catholic Charities Fort Worth (CCFW) - Northwest Campus

Catholic Charities Fort Worth established its Northwest Campus in Wichita Falls to provide services to the 28-county Diocese, which includes Archer County.

• Program: The "Community Connections" program provides "holistic case management" and "strategic financial assistance for utilities". 
• How to Contact:
• Phone: (940) 716-9669    
• Address: 901 11th Street, Wichita Falls, TX 76301
• Website: https://catholiccharitiesfortworth.org/northwest-campus/
• Current Status: Funding for assistance programs is always subject to availability. Residents must call the office to confirm that utility assistance funds are currently available.

5.4 The Salvation Army - Wichita Falls Corps

The Salvation Army is another primary provider of emergency services for the region.

• Program: The Wichita Falls location offers "Financial Assistance" for utilities "when funding is available". They are a key partner for deregulated customers, as they collaborate with both TXU Energy Aid and Ambit Energy Aid.
• How to Contact:
• Phone: (940) 322-9822
• Address: 403 7th St, Wichita Falls, TX 76301
• Online Application: The Salvation Army has a national online portal at https://sahelp.org where individuals can enter their zip code to begin a confidential application for assistance.

Long-Term Bill Reduction: The Weatherization Assistance Program (WAP)

For residents who are consistently burdened by high energy costs, crisis payments are only a temporary fix. The Weatherization Assistance Program (WAP) offers a long-term solution by making homes more energy-efficient, thereby lowering all future utility bills.

The Local Provider: Rolling Plains Management Corporation (RPMC)

RPMC is the designated subrecipient that administers the WAP for Archer County.

• Who is Eligible: The program serves economically disadvantaged individuals, with priority given to the elderly, persons with disabilities, and families with children.
• How it Works:
  1. Application: Residents apply through the RPMC Wichita Falls office at (940) 723-2261.
  2. Energy Audit: A professional energy audit is conducted on the home to identify where energy is being lost.
  3. Services Provided: At no cost to the resident, trained crews will install weatherization measures. This may include general caulking, weather-stripping, adding ceiling, wall, and floor insulation, patching holes, and, most significantly, the tune-up, repair, or replacement of inefficient heating and cooling systems.

This WAP program, funded by the Department of Energy  and LIHEAP , is also the mechanism through which Oncor's Low-Income Weatherization incentives  are delivered. Residents in Oncor territory who apply through RPMC can access this blend of state, federal, and utility-sponsored home improvements.

Understanding the State-Level Programs (TDHCA)

To understand how this system works, it is helpful to know the role of the Texas Department of Housing and Community Affairs (TDHCA).

• Role: The TDHCA is the state agency that receives and administers federal funds for both the Comprehensive Energy Assistance Program (CEAP)  and the Low Income Home Energy Assistance Program (LIHEAP).

The Most Important Rule: Do NOT Apply to TDHCA

The single most important fact for residents to understand is that the TDHCA does NOT accept applications from individuals.

The TDHCA's "Help for Texans" webpage is a directory or referral tool , not an application portal. This tool, or calling the state's toll-free number , will direct a resident to their local subrecipient.

For all of Archer County, that subrecipient is Rolling Plains Management Corporation.

Residents seeking help should follow this three-step plan:

1. Call the direct utility provider (the REP or Electric Co-op) to request a payment plan or extension.
2. Call Rolling Plains Management Corporation at (940) 723-2261 to check the status of the Utility Assistance Program (CEAP)  and the Weatherization Assistance Program (WAP).
3. Call 2-1-1 for the most current list of all other available local assistance from charities and churches.

Frequently Asked Questions