Securing free cat food for low income families can feel overwhelming, but immediate help is available. When facing financial hardship, pet food pantries, local shelters, and national assistance programs offer vital support to keep your cat fed and healthy. These resources exist specifically to help you through difficult times. The first step is knowing where to look, starting with the community services closest to you.

Immediate Local Assistance: Pet Food Pantries and Shelters

When struggling to afford cat food, your local community is the fastest and most direct source of aid. Many organizations work to provide a temporary safety net to prevent pet surrender, and their primary goal is keeping pets in loving homes.

Animal Shelters and Rescues as a Primary Source

Your local animal shelter, humane society, or SPCA is often the best place to start. While most people associate these organizations with adoption, a core part of their mission is community support, which includes helping current owners avoid surrendering their pets due to temporary financial hardship.

These services are typically offered through programs called "Pet Food Pantries" or "Pet Food Banks". These pantries are stocked by community donations and corporate partnerships to provide free pet food to residents in need. The goal is to ensure no one has to choose between feeding themselves and feeding their pet.

It is important to understand that this assistance is generally intended as temporary or supplemental support, not a permanent, full-time food supply. For example, the Humane Educational Society in Tennessee clarifies that they offer temporary pet food assistance. Similarly, Michigan Humane's Caplan Family Pet Food Pantry notes that their program is supplementary, and a single bag of food is not designed to last an entire month.

Program structures vary by location, but here are common examples:

• Humane Society of Southern Arizona: This pantry serves low-income individuals, those enrolled in state or federal aid, or anyone experiencing financial hardship. They also provide food support for caregivers of community cat colonies.
• Hawaiian Humane: Their Pet Food Bank operates on specific days and times from their community resource centers. Applicants must fill out a form and provide a photo ID.
• LA Animal Services: Their pantry provides food to low-income residents within the City of Los Angeles. Participants must enroll in the program in person at one of their shelter locations.

Checking Human Food Banks and Pantries

Do not overlook your local human-focused food bank. Many human food pantries and distribution centers now recognize that pets are part of the family and stock pet food alongside human groceries.

Organizations such as Feeding America maintain a nationwide network of food banks. You can use their website, feedingamerica.org, to find your local branch.

Crucial Action Step: Before you go, you must call your local pantry ahead of time. Ask them if they carry pet food and what their distribution hours are. Availability can change daily, as most pet food is secured through donations.

This trend of human pantries stocking pet food is a direct response to a serious community health issue. More than 20 million pets live in poverty with their families. When pet food is unavailable, owners are often forced to feed their pets their own food.

This practice is especially common with food purchased using SNAP benefits. In some cases, homebound seniors have been found sharing their own Meals on Wheels deliveries with their animal companions. By providing pet food, these pantries protect the food security of the entire household, ensuring that human food assistance is used for humans and pets get the nutrition they need.

How to Find Local Pet Food Resources: Online and Phone Databases

Knowing that local help exists is the first step; finding the specific, local program nearest you is the next. Instead of searching broadly, use specialized databases designed to connect people with pet support services.

Using 211 for Confidential, Localized Help

For those who feel overwhelmed by online searches or have limited internet access, 211 is an invaluable resource. By simply dialing 211 from any phone, you can connect with a trained specialist, for free and with full confidentiality.

Tell the specialist you are looking for "pet food assistance" or "pet food pantries" in your area. They have access to a localized database of social services, including non-profits and shelters that offer this help. This service is available on the web at 211.org.

National Online Locators (Your Most Powerful Tool)

For an immediate, comprehensive list of local resources, these online search tools are the most effective method. They are specifically designed for this purpose and are far more accurate than a general web search.

• Pet Help Finder: Available at PetHelpFinder.org, this tool is a partnership between numerous animal welfare groups. It is designed to be a one-stop-shop for "financially friendly" pet services.
• How to Use: Go to the website and click the "Food Pantry & Supplies" option. You can then enter your city, state, or zip code to find a list of providers near you.
• pets.findhelp.com: This is one of the largest and most robust databases, created from a partnership between findhelp.org and Human Animal Support Services.
• How to Use: Go to pets.findhelp.com and enter your zip code.
• Why It's Effective: This platform is powerful because it fully integrates animal services with human social services. When you search your zip code, you can find a pet food pantry and simultaneously search for help with utility bills, housing assistance, or healthcare, all in one place.
• Feeding Pets of the Homeless: Available at petsofthehomeless.org, this national non-profit is dedicated to helping people experiencing homelessness care for their pets.
• How to Use: Navigate to the "Get Help" section on their website and use the "Find Resources Near You" interactive map.
• Who It's For: While their primary mission serves the homeless, their resource map lists pet food pantries and veterinary clinics that are often available to all low-income individuals in the community.

National Programs and Specialized Support

While local pantries provide frontline aid, they are often supported by a vast, interconnected network of national non-profits and corporate charities. Understanding this network can reveal additional avenues for help, especially for specific populations like homebound seniors.

Assistance for Homebound Seniors (Meals on Wheels)

For homebound seniors, their pet is often their closest companion and a vital source of comfort. Many local chapters of Meals on Wheels recognize this bond and operate pet support programs to help their clients.

These programs often have names like "PALS" (Pets Assisting the Lives of Seniors) or "Ani MEALS". Volunteers deliver free pet food, and sometimes supplies like cat litter, along with the client's regularly scheduled human meal delivery. Some programs even offer assistance with grooming or veterinary care.

• Eligibility: This service is almost exclusively available to seniors who are already enrolled in the home-delivered meal program from Meals on Wheels.
• Action Step: If you or a family member are a current Meals on Wheels client, call your local provider and ask to be enrolled in their pet program.

This remarkable service is possible because of a robust partnership ecosystem. PetSmart Charities, a leading funder of animal welfare, partners with Meals on Wheels America at a national level. This partnership provides funding and helps deliver millions of pet meals to local providers, who then get the food to their homebound clients. This shows a legitimate, sustainable, and multi-layered support system dedicated to keeping seniors and their pets together.

Understanding Corporate and Non-Profit Charity Networks

When you receive a bag of food from a local pantry, it is often the final step in a long journey. You will not get food directly from these national foundations, but they are the engines that power the system.

• PetSmart Charities: This is a non-profit organization  that works to support pets and those who love them. A primary role they play is distribution. They partner with major organizations like Feeding America and Meals on Wheels to move large-scale donations of pet food across the country, stocking the shelves of the local food banks you can visit.
• Petco Love: Formerly the PETCO Foundation, Petco Love is a non-profit  that invests in animal welfare organizations. They provide critical grants to local animal shelters, like LA Animal Services, with funds specifically earmarked to support their pet food pantries and other lifesaving programs.

For those who are not in need but wish to contribute, these organizations also coordinate pet food collection bins, often located inside Petco and PetSmart stores, allowing shoppers to donate food directly to their local community banks.

Understanding Eligibility: What to Expect When Asking for Help

Pet food pantries are a form of assistance, and like most aid programs, they have rules and eligibility requirements. Knowing what to expect can make the process of asking for help smoother and less stressful. These rules are in place to ensure that limited resources go to those who truly need them.

Common Program Rules and Requirements

While every organization is different, most pet food pantries share a common set of rules for applicants. Be prepared for the following:

• Age: You must typically be 18 years or older to apply for assistance.
• Identification: You will almost always need to provide a valid, government-issued photo ID.
• Residency: Most pantries serve a specific geographic area (a city or county). You will likely need to provide proof of residency, such as a utility bill or driver's license, to show you live in their service area.
• Pet Limits: Assistance is often limited to a certain number of pets per household (e.g., up to three).  
• No New Pets: Many programs require you to agree not to add any new animals to your household while you are receiving assistance.
• Temporary Nature: Be aware that the aid is intended to be temporary or supplemental to help you through a financial crisis.

The Spay/Neuter Requirement

A common requirement that can surprise new applicants is that all pets in the household must be spayed or neutered. This rule can feel like an unfair barrier when you are simply trying to feed your cat, but it is important to understand the reasoning behind it.

The organizations providing the food are animal welfare groups. Their primary, long-term mission is to reduce pet overpopulation and end the euthanasia of adoptable animals. They view pet food assistance as one part of a larger "community safety net" strategy. From their perspective, providing free food to owners of unaltered pets could inadvertently support breeding, which works directly against their core mission.

What to do: If your cat is not spayed or neutered, do not let this stop you from asking for help. Most organizations will handle this with compassion. They will often provide food on your first visit. At the same time, they will connect you with their low-cost or free spay/neuter services, and agreeing to have the surgery performed may be a condition for receiving future food assistance.

How to Prove Financial Need

Pet food pantries are for low-income families and those experiencing financial hardship. You will need to demonstrate your need.

• Self-Certification: Some programs, like the one at LA Animal Services, simply require you to "self-certify" that you are low-income based on local HUD guidelines.
• Proof of Government Assistance: The most common and easiest way to prove eligibility is by showing you are enrolled in a state or federal assistance program. Accepted documents often include:
• A Food Stamps / EBT card
• A Medicaid or Medicare card
• A Supplemental Security Income (SSI) benefit letter
• A Veterans' ID card or DD Form 214
• Proof of Income: If you are not enrolled in one of the programs above but are low-income, you can typically use other documents:
• A recent pay stub
• An unemployment benefits statement
• A Social Security benefit statement

Be aware that programs generally want to see proof of your current income. For this reason, tax forms from the previous year are often not accepted as valid proof.

Clarifying Government Benefits: SNAP, WIC, and Pet Food

There is significant confusion about whether U.S. government food assistance programs can be used for pet food. Clarifying this is essential to avoid problems at the checkout counter and to understand why pet food pantries are so critical.

Can You Use SNAP (Food Stamps) for Cat Food?

The answer is direct and unambiguous: No.

The Supplemental Nutrition Assistance Program (SNAP), commonly known as food stamps, is administered by the U.S. Department of Agriculture (USDA). The USDA has explicit rules about what can and cannot be purchased with benefits. SNAP benefits are for human food items only.

The list of prohibited, nonfood items clearly includes:

• Pet foods
• Cleaning supplies, paper products, and other household supplies
• Hygiene items and cosmetics
• Vitamins, medicines, and supplements
• Alcohol or tobacco

While SNAP does not pay for cat food, it provides a crucial indirect benefit. By covering the cost of human groceries, SNAP frees up a family's limited cash budget to be spent on other essential, non-covered items—like utility bills, rent, and pet food. This is why any disruption in SNAP benefits puts an immediate and severe strain on a family's ability to care for their pets, increasing the risk of surrender to shelters.

Does WIC Cover Pet Food?

The answer is also No.

The WIC (Women, Infants, and Children) program is a highly specific supplemental food program. It is designed to support the health of pregnant women, new mothers, and young children. It provides a strict list of eligible foods, such as baby formula, milk, cereal, and produce. Pet food is not, and has never been, an eligible item.

Clearing Up the "SNAP" Acronym Confusion

A major source of confusion for pet owners is seeing the acronym "SNAP" used by animal shelters. If you search for "SNAP pet assistance," you may find programs from organizations like Pet Helpers or others that list "SNAP" benefits with income eligibility charts.

This is a critical distinction: in the animal welfare world, "SNAP" almost always stands for Spay/Neuter Assistance Program.

These are not the same as the government's Supplemental Nutrition Assistance Program. These are low-cost surgery programs offered by shelters to help low-income families afford to spay or neuter their pets. They are another essential resource for low-income pet owners, but they have nothing to do with food stamps and cannot be used to purchase cat food.

Long-Term Strategies for Reducing Cat Food Costs

Since pet food pantry assistance is temporary, it is important to develop long-term strategies for managing pet food costs. These methods can help bridge the gap and make your budget more manageable.

Using Manufacturer Coupons and Rebates

One of the most direct ways to save is to get coupons from cat food manufacturers. Do not rely on third-party sites; go directly to the source.

• Purina: Visit the "Offers" page on the Purina website. You can sign up for newsletters to receive coupons for specific brands like Pro Plan  or download the my Purina app for other rewards.
• Hill's Pet Nutrition: The Hill's website also has a "Special Offers" section. You can sign in and download coupons for products like Hill's Science Diet and, in some cases, veterinary Prescription Diets.

You can also check store-specific digital coupon apps from retailers like Target or Publix, which often have their own deals on pet food.

Pet Food Reward and Rebate Apps

Several smartphone apps are designed to give you points or cash back for scanning your store receipts. This is an easy way to earn rewards on purchases you are already making.

• The my Purina App: This app is for all brands owned by Purina, which includes Cat Chow, Fancy Feast, Friskies, and Tidy Cats. When you buy any of these products, you scan your receipt in the app. This earns you points that can be redeemed for rewards, including high-value coupons for more cat food.
• Fetch (powered by Good Rewards): Blue Buffalo and its parent company, General Mills, have partnered with the Fetch rewards app. You can snap photos of your receipts with Blue Buffalo purchases to earn points. These points can be redeemed for free gift cards to major retailers like Amazon, Petco, or Target.

Joining Free Store Loyalty Programs

These programs are free to join and reward you for being a repeat customer.

• Petco's Pals Rewards: A free, points-based program where you earn points on purchases that can be redeemed for cash off.
• Pet Supplies Plus Rewards: This free program allows members to earn points for every dollar spent. It also offers specific "free product" rewards after a certain number of qualifying purchases.
• Astro Loyalty: This is the loyalty program used by hundreds of independent and neighborhood pet stores. Ask your local, non-chain pet store if they use Astro Loyalty. It often powers "buy 10, get 1 free" deals on bags of food, which can lead to significant savings.

In an Emergency: Temporary Feeding Options

If you are in a dire situation and have completely run out of cat food for a night, you may be tempted to feed your cat from your own kitchen. This must be approached with extreme caution and should only be considered a one-time, emergency stop-gap.

A Critical Warning: Human Food is Not a Long-Term Solution

This cannot be overstated: you cannot feed your cat a diet of human food for more than a day or two. This is not a "hack" or a "cheap alternative"; it is a short-term fix to prevent starvation while you secure proper cat food.

Cats are obligate carnivores. This means their bodies are designed to get all their nutrients from meat. They have unique nutritional needs that human food cannot meet, such as the essential amino acid taurine, which is found in animal-based protein.

A long-term diet of human food will lead to severe nutritional deficiencies, which can cause serious and expensive health problems like heart disease, poor skin, and digestive issues.

Safe, Temporary Human Foods (Short-Term Use Only)

If you must feed your cat from your kitchen for a single meal, the food must be plain, cooked, and unseasoned. Do not add any salt, pepper, oil, butter, garlic, or onion.

• Safe Meats: Plain, boiled, boneless, and skinless chicken or turkey is the best option.
• Other Safe Items (in small quantities):
• Plain, scrambled or hard-boiled eggs.
• Plain, cooked white rice. A small amount of rice mixed with boiled chicken is often recommended by vets for digestive upset, but it should not be the main ingredient.
• A small amount of steamed vegetables like carrots, broccoli, or a spoonful of plain canned pumpkin (not pie filling).

Absolutely Do Not Feed: Toxic Foods

Many human foods are dangerous or deadly to cats. Never feed your cat the following items.

• Onions, Garlic, Chives: These can cause gastrointestinal irritation and damage red blood cells, even in powdered form.
• Alcohol
• Chocolate
• Grapes and Raisins  
• Xylitol: This is an artificial sweetener found in sugar-free gum, candy, baked goods, and some brands of peanut butter. It is extremely toxic.
• Milk and Dairy Products: Despite the popular myth, most adult cats are lactose intolerant. Milk can cause severe diarrhea and digestive upset.
• Raw/Undercooked Meat, Eggs, and Bones: Raw meat and eggs can contain bacteria like Salmonella and E. coli, which can make both you and your pet sick. All bones—both cooked and raw—are a choking hazard and can splinter, causing severe and life-threatening damage to your cat's throat and digestive tract.
• Fatty Foods and Trimmings
• Avocado 

Frequently Asked Questions

Finding a Burnet County Texas electric bill assistance program can be a stressful process, especially when facing a disconnection. Residents of Burnet, Marble Falls, Bertram, and other communities have access to several different types of financial help. This information outlines the specific state and federal programs, local community resources, and direct utility provider options available to help low-income households and residents experiencing financial hardship pay their energy bills.

Your First Call: Contact Your Electric Utility Provider

The most immediate step for any resident facing difficulty is to contact their electric utility provider directly. The assistance options available depend entirely on which company provides electricity to the home, as Burnet County is served by a mix of electric cooperatives and municipal utilities. These providers can offer payment extensions or specialized plans that are separate from state or federal aid.

For Pedernales Electric Cooperative (PEC) Members

Pedernales Electric Cooperative (PEC) offers a dedicated PEC Member Assistance Program to help qualifying members with their electric bills. This program provides direct financial assistance, a crucial point of support for those in need.

Key details of the PEC Member Assistance Program:

• Financial Aid: The program offers up to $300 per calendar year to qualifying members.
• Usage: This assistance is designated for current account usage and billing only.
• Funding Source: PEC earmarks its own funds for this program and partners with area agencies to match contributions to members in need.

It is important to understand that this $300 assistance is an internal PEC program and is separate from the state-funded CEAP program. Even if a member does not qualify for this specific program or has already reached the annual limit, PEC staff may still be able to refer them to agencies managing state CEAP funds.

Additionally, PEC offers payment plans to help members manage costs, including a Fixed Payment Plan and an Average Payment Plan, as well as a "Pay as you go" prepaid option.

For Bluebonnet Electric Cooperative Members

Members of the Bluebonnet Electric Cooperative should contact member services immediately if they are struggling to pay their bill. Bluebonnet’s primary support mechanism is offering payment arrangements to avoid disconnection.

Available options include:

• Payment Extensions: Members can request a payment extension online or by contacting a member services representative.
• Deferred Payment Plans: These plans allow members to pay an outstanding bill after its due date, but before the next bill is due.
• Direct Contact: The first step is to call 800-842-7708 to speak with a member service representative about these options.

Bluebonnet also refers members to state CEAP providers for financial aid and promotes the Texas Weatherization Assistance Program to help members make their homes more energy-efficient and lower bills long-term.

For City of Burnet Utility Customers

Residents who live within the city limits of Burnet receive their electricity directly from the City of Burnet public utility. The city's assistance programs are often structured differently from cooperative or state programs.

Key details for City of Burnet customers:

• Hardship Extensions: Customers facing a hardship or emergency may apply for a payment extension.
• Critical Deadline: Extension applications must be submitted to City Hall by 5 p.m. on the last day of the month. After this time, no more extensions are accepted.
• Event-Driven Assistance: The City of Burnet has historically established temporary utility assistance programs by City Council resolution in response to specific local disasters, such as floods or the COVID-19 pandemic. These programs are not always active.

Residents should call the City of Burnet utility office at (512) 756-6093  to inquire about an extension or to determine if any temporary payment assistance programs are currently funded and active.

State & Federal Aid: The Comprehensive Energy Assistance Program (CEAP)

The primary source of federal financial aid for utility bills is the Low Income Home Energy Assistance Program (LIHEAP). In Texas, LIHEAP funds are distributed by the Texas Department of Housing and Community Affairs (TDHCA) through the Comprehensive Energy Assistance Program (CEAP). CEAP is designed to help low-income households meet their immediate energy needs and control future costs.

Opportunities for Williamson and Burnet Counties (OWBC): Your Local Administrator

State and federal funds are not paid directly to individuals. Instead, the TDHCA distributes CEAP funds to local "subrecipients," which are community action agencies that manage the application and distribution process.

For all residents of Burnet County, the designated subrecipient for the CEAP program is Opportunities for Williamson and Burnet Counties (OWBC). All applications for state utility assistance must go through this single agency.

OWBC Application Status and Process

Opportunities for Williamson and Burnet Counties (OWBC) often has a waiting list or must temporarily stop accepting new applications when federal funds are depleted. The agency’s website (owbc-tx.org) will state if applications are currently being accepted. Residents are encouraged to check the website regularly for updates.

When applications are open, applicants must meet several pre-screening qualifications. Be prepared to provide:

• Proof of residence in Williamson or Burnet County.
• Verification of household income for the last 30 days for all residents 18 years and older.
• A copy of the energy bill (electricity, natural gas, or propane).
• Proof that the applicant is the account holder or an authorized user on the utility account.
• Proof of citizenship and ID for at least one household member.

OWBC Contact and Location Information

Residents can contact OWBC for more information on application status or the process.

• Main Phone: (512) 763-1400  or (512) 255-2202.
• Main Office: 604 High Tech Drive, Georgetown, TX 78626.
• Email: utilities@owbc-tx.org.

OWBC provides services through local offices, which may be referred to as the Burnet Neighborhood Center  or the Marble Falls Community Resource Center.

It is important to note that this "Marble Falls Community Resource Center" associated with OWBC and its CEAP program is a separate entity from the "Community Resource Centers of Texas" (CRCTexas). CRCTexas is a different nonprofit organization located at 1016 Broadway in Marble Falls.

Burnet County Local & Community Assistance (The "Safety Net")

When the primary CEAP program administered by OWBC is not accepting applications, a local safety net of non-profit and faith-based organizations may be able to provide emergency assistance. Funding for these programs can be limited and is often segmented by geography (ZIP code) or demographics (seniors, veterans).

For Seniors (55+) in Burnet County

The Community Resource Centers of Texas (CRC Texas), a non-profit organization, operates an Older Adult Rural Services (OARS) program. This program is specifically designed to advocate for and assist the 55+ population in Burnet, Blanco, and Llano counties. The OARS program explicitly lists utilities assistance as one of its available services.

• Location: 1016 Broadway, Marble Falls, TX 78654.
• Phone: 830-693-0700.

For Residents in Marble Falls (ZIP 78654) & Horseshoe Bay (ZIP 78657)

Assistance in the southern part of Burnet County is highly localized.

• Marble Falls Helping Center: This organization provides limited financial assistance to individuals and families. Its service area is strictly defined: it assists residents within the ZIP code of 78654.
• Location: 1016 Broadway, Marble Falls, TX 78654.
• Phone: 830-693-5689.
• Society of St. Vincent de Paul: This faith-based organization offers one-time emergency financial assistance for utilities. The local "conference" chapter, based at St. John / St. Paul Catholic Churches, serves residents in ZIP codes 78654 (Marble Falls) and 78657 (Horseshoe Bay), regardless of their religious affiliation.
• Assistance Line: (512) 755-3299.

For Veterans in Burnet County

Catholic Charities of Central Texas serves veterans and their families across a 25-county region that includes Burnet County. Their St. Michael's Veteran Services program provides tools to overcome life challenges, including "short-term financial assistance" for "Utilities (water, gas, and electric)".

For All Burnet County Residents

The Salvation Army provides a range of emergency services, which may include utility assistance, through its Service Extension program. Burnet County is served by the Burnet County TX (Burnet) Service Unit.

• Contact Number: (512) 843-8421.

Statewide Referral Hotlines and Portals

Navigating these various programs can be confusing, especially since funding changes frequently. The following statewide resources act as central hubs to direct residents to agencies that currently have assistance funds available.

2-1-1 Texas: Your Best Starting Point

If you are seeking financial assistance, the best place to start is 2-1-1 Texas. This is a free, confidential information and referral service, not a direct provider of funds. 2-1-1 specialists maintain the most up-to-date database of services from thousands of local agencies  and can tell which organizations in or near Burnet County currently have funds for utility assistance.

To contact 2-1-1 Texas:

• Phone: Dial 2-1-1 or (877) 541-7905.
• Website: Visit 211texas.org.

TDHCA Help for Texans Portal

The Texas Department of Housing and Community Affairs (TDHCA) maintains an official online database called Help for Texans. Residents can use this portal to search for "Utility Bill Payment Help" by city or county. This tool serves as the official verification of the designated CEAP provider for any Texas county. 

STATUS UPDATE: TexasUtilityHelp.com

The TexasUtilityHelp.com website, which was a statewide portal for utility assistance established during the pandemic, is CLOSED. This program is no longer accepting new applications. Residents should not attempt to apply through this defunct portal. Instead, they must use the official TDHCA Help for Texans portal  or call 2-1-1 Texas to find the correct, active local provider.

Assistance from Major Texas Retail Energy Providers

For residents in deregulated parts of Burnet County who purchase electricity from a Retail Electric Provider (REP), many of the largest providers offer their own charitable assistance programs. These programs are typically funded by customer and employee contributions and are administered by local partner agencies.

• TXU Energy AidSM: This program provides financial assistance to thousands of Texas families in need. TXU customers should call 2-1-1 or visit 211texas.org to find the local partner agency in the Burnet County area that is responsible for distributing TXU Energy Aid funds.
• Reliant Energy CARE Program: Reliant’s community-based program assists customers facing extreme hardship. Similar to other providers, customers must call 2-1-1 to locate the specific local agencies that have been allocated CARE program funding.
• Ambit Energy Aid: Ambit Energy also works with local partner agencies to help families in need. Customers can be referred to a partner agency by visiting 211texas.org or by emailing energyaid@ambitenergy.com. Ambit also offers internal payment extensions and deferred payment plans.

Frequently Asked Questions

Finding a Burleson County Texas electric bill assistance program can provide critical financial relief to residents facing hardship. Help is available, but it comes from several different sources rather than a single county office. Understanding where to turn is the most important step. Solutions are generally organized into three main categories: a primary federal and state-funded program managed by a specific local agency; emergency financial aid from community-wide non-profits and local churches; and payment plans or assistance programs offered directly by your electric provider. Navigating these options can secure a payment, prevent a disconnection, and provide stability.

The Primary Source for Help: Brazos Valley Community Action Programs (BVCAP)

For most low-income residents in Burleson County, the first and most important contact for utility assistance is the Brazos Valley Community Action Programs, also known as BVCAP. This organization administers the state's main energy assistance program.

What is the Comprehensive Energy Assistance Program (CEAP)?

The Comprehensive Energy Assistance Program (CEAP) is the primary state-level utility assistance program in Texas. It is designed to help low-income households meet their immediate energy needs and reduce their energy costs through education.

A common point of confusion for applicants is the difference between LIHEAP and CEAP. The Low Income Home Energy Assistance Program (LIHEAP) is the federal program that funds this aid. CEAP is the Texas program that administers those federal LIHEAP funds. When applying for LIHEAP in Texas, you are applying through the CEAP. This program can provide payments for electric, natural gas, and propane bills.

BVCAP: Your Local CEAP Administrator

The Texas Department of Housing and Community Affairs (TDHCA) oversees CEAP but does not provide assistance directly to the public. Instead, it relies on a network of local "subrecipients" or partner agencies to manage the program in all 254 Texas counties.

For residents of Burleson County, the designated local administrator for CEAP is the Brazos Valley Community Action Programs (BVCAP). This is the organization you must contact to apply for CEAP/LIHEAP funds.

BVCAP’s contact information for Burleson County residents is:

• Office Location: 4001 E 29th St, Suite 175, Bryan, TX 77802.
• Phone Number: (979) 595-2850  or (979) 595-2801.
• Website: https://capbv.org/.

How to Apply for Utility Assistance Through BVCAP

BVCAP has specific procedures for its application process. All applications for the Bill Pay Program are taken by appointment only.

To streamline the process, BVCAP has implemented a new online application system. Applicants can visit the BVCAP utility assistance website (capbv.org/programs/utility-assistance/) to access the portal. For those who have issues with the online system or need personal help, assistance is available in person or over the phone.

A critical detail for all applicants is that the application process restarts every year. Even if you have received utility assistance in prior years, you must submit a new application and all supporting documents each year to maintain privacy and confirm eligibility.

Applicants will need to provide several documents to complete their application. These typically include:

• Proof of household income for all members.
• Social Security cards for all household members.
• A valid form of identification (Photo ID).
• A copy of the utility bill (electric, natural gas, or propane).

Depending on your utility provider, you may also need to submit a specific Information Release Form, such as the "Blue Bonnet Form" mentioned by BVCAP.

Income Eligibility Requirements for CEAP

To qualify for CEAP, a household's income must be at or below 150% of the Federal Poverty Income Limits.

The income limits are updated annually. Based on the most recently available federal poverty guidelines, the 150% limit is as follows:

• Household of 1: $23,475 annual income
• Household of 2: $31,725 annual income
• Household of 3: $39,975 annual income
• Household of 4: $48,225 annual income
• Household of 5: $56,475 annual income
• Household of 6: $64,725 annual income
• Household of 7: $72,975 annual income
• Household of 8: $81,225 annual income

For families with more than eight persons, $8,250 is added for each additional household member.

A critical detail for qualification is that eligibility is often based on the household's income for the past 30 days prior to the application date , not the entire year. This is particularly important for residents who have recently lost a job or experienced a sudden, unexpected loss of income.

Additional Community and Non-Profit Resources

If you are in an immediate crisis, are ineligible for CEAP, or need more help than CEAP can provide, a secondary safety net of non-profits and local organizations serves Burleson County.

The Salvation Army in the Brazos Valley

The Salvation Army provides broad emergency assistance programs  aimed at preventing homelessness and helping families in crisis. This includes providing financial assistance for utility bills to "keep the power and water on". 

The primary way to request help is through the national online portal, SAHelp.org. On this site, you enter your zip code, and you will be matched with the appropriate local Salvation Army location to begin a confidential online application. For Burleson County, this is the Bryan/College Station location at 2506 Cavitt Avenue, Bryan, TX 77801.

The Salvation Army also functions as a key partner for municipal utility programs. For example, the "Caldwell Cares" program, which assists City of Caldwell residents with their water bills, is a partnership between the city and The Salvation Army.

While the city collects the funds, residents must apply at The Salvation Army office to see if they qualify for assistance.

Catholic Charities of Central Texas

Catholic Charities of Central Texas operates a "Financial Stability" program that offers short-term financial assistance for rent, mortgages, and utility bills. Their 25-county service area includes the Brazos Valley and Burleson County.

The application process for this assistance is online only. Applicants must fill out the online request form on the organization's website, ccctx.org. It is important to be aware that the organization notes it is experiencing a "higher-than-normal demand" for assistance and that applicants should expect an "extended wait time for a callback". Submitting multiple requests will not speed up the process.

Similar to The Salvation Army, Catholic Charities also acts as an administrator for specific utility-run programs. Residents who are customers of Bryan Texas Utilities (BTU) and need help through the "Power Share Program" will be directed to apply through Catholic Charities. The contact for this program is financialstability@ccctx.org or (979) 822-9340.

Specialized Aid for Veterans

A specific program with different eligibility criteria is available for veterans in Burleson County. The St. Michael's Veteran Services program, operated by Catholic Charities, provides short-term financial assistance to veterans and their families.

This program, which serves Burleson County , can help with utilities (water, gas, and electric), rent/mortgage payments, and even car payments or repairs.

Eligibility is open to Texas veterans of any era, including National Guard and Reservists, as well as their families and surviving spouses. Applicants must have served at least 90 days in the military.

Crucially, the income limit for this program is different and higher than CEAP. To qualify for St. Michael's, a veteran's household income must be within 200% of the Federal Poverty Level Guidelines. This means a veteran in Burleson County who was denied CEAP at BVCAP for being "over-income" (at 150%) may still be eligible to receive utility assistance from the St. Michael's Veteran Services program.

Local Faith-Based and Community Support

For hyperlocal, on-the-ground support, several faith-based organizations in Burleson County provide assistance directly to residents.

• Caldwell Christian Care: Located at 208 West Buck, Caldwell, TX 77836. This all-volunteer organization provides financial aid for utilities and operates a food pantry for Burleson County residents. Contact them at (979) 567-9711.
• Somerville Area Assistance Ministries (SAAM): Located at 411 Gun Range Road, Somerville, TX 77879. They are listed as an assistance provider for the area. Their phone number is (979) 596-3155.
• In God's Hands: Located at 680 Lakeview Drive, Caldwell, TX 77836. Their phone number is (979) 406-0157.
• Elizabeth Lutheran Church: Located at 165 County Road 307, Caldwell, TX 77836. Their phone number is (979) 567-4286.

Burleson County's "One-Stop Shop" Resource Hub

For residents who are facing multiple, complex challenges at once, the county provides a resource to help navigate the system.

The Burleson Health Resource Center (BHRC)

The Burleson Health Resource Center (BHRC) is the county's "one-stop shop" for residents needing assistance, with offices in Caldwell and Somerville.

The BHRC does not typically provide direct financial aid itself. Instead, its core mission is "service coordination and case management". The staff collaborates with a wide range of partners—including BVCAP and other non-profits—to link Burleson County residents to the essential services they need. These services explicitly include "Housing, rent and utility assistance".

This service is ideal for residents facing complex, multiple challenges (e.g., job loss, food insecurity, medical needs, and utility disconnection). A case manager will provide 1:1 advocacy and develop an "individualized Resource Access Plan" to help families find long-term solutions.

To get started, residents can call either BHRC office to speak with an Office Manager or Case Manager. You should be prepared to present a form of identification, proof of household income, and proof of residency. While BVCAP is the direct administrator for CEAP funds, the BHRC is a starting point for a comprehensive, managed solution.

Assistance from Your Electric Provider

A separate path for assistance, open to residents who may not qualify for low-income aid, is to work directly with your electric provider.

Identifying Your Provider

Burleson County is a complex energy market with multiple providers. The largest utility providers serving the county include Bluebonnet Electric Cooperative , Entergy Texas , Bryan Texas Utilities (BTU) , and Caldwell Utilities.

Some areas may also be served by Retail Electric Providers (REPs) in the Oncor Electric Delivery service territory. Your first step is to identify the company on your monthly bill.

Bluebonnet Electric Cooperative

As one of Texas's largest electric cooperatives, Bluebonnet provides several options to its members.

• Payment Extensions: Members can request to defer a payment to avoid disconnection. This can be done online through the "My Blue bonnet" account or by calling member services at 800-842-7708 (select option 2, then option 2 again).
• Payment Arrangements: Representatives will work with members who are struggling to find a solution.
• Steady Pay Program: This program helps smooth out the ups and downs of monthly bills to make payments more predictable.
• Referrals: Bluebonnet also actively refers members to its local assistance partners, including BVCAP (for CEAP), Caldwell Christians Care, and Somerville Area Assistance Ministries (SAAM).

Entergy Texas

Entergy serves a significant portion of Burleson County. They offer both internal payment plans and a program for vulnerable customers.

• Internal Payment Plans: Entergy offers two options, which are easiest to request through a "my Entergy" online account.
• Deferred Payment Arrangement: Allows qualifying customers to spread a large balance over up to four months.
• Payment Extension: Gives customers a few extra days to pay their bill in full.
• The Power to Care Program: This is Entergy's own assistance fund, supported by donations from customers, employees, and shareholders. This program is specifically for customers who are aged 60 or older or have disabilities. These funds are administered by local nonprofit organizations. Entergy has partnered with the United Way of the Brazos Valley by providing donations to distribute these funds to eligible customers in the region.

Bryan Texas Utilities (BTU)

BTU serves parts of Burleson County, including the city of Snook.

• Power Share Program: This is a customer-donation fund designed to help residential customers in need.
• How to Apply: As noted earlier, this program is a partnership. To apply for assistance from the Power Share program, BTU customers must contact Catholic Charities of Central Texas at (979) 822-9340 or financialstability@ccctx.org.

City of Caldwell Utilities

This utility provides service to residents within the city of Caldwell.

• Caldwell Cares Program: This is a donation-funded program to assist residents in need.
• How to Apply: This program is a partnership with The Salvation Army and is specifically for water bills. Residents of Caldwell must go to The Salvation Army office to apply and see if they qualify for assistance.

Know Your Rights: How to Prevent Disconnection

If you have received a disconnection notice, you are in an immediate crisis. You have specific rights as a Texas utility customer that can protect you.

Immediate Action: Call 2-1-1 Texas

The fastest way to find immediate, emergency help is to call 2-1-1. 2-1-1 Texas is a free, 24/7 confidential information and referral service. By dialing 2-1-1 or (877) 541-7905, you can speak to a specialist who maintains a comprehensive database of local resources, including emergency utility assistance, food pantries, and shelters. They can find programs or local churches that may not be widely advertised. You can also search their database online at 211texas.org.

Understanding Your Rights as a Texas Customer

The Public Utility Commission of Texas (PUCT) provides specific consumer protections.

• Disconnection Notice: Your Retail Electric Provider (REP) must provide you with a written disconnection notice at least 10 days before the disconnection date. You cannot be disconnected on a weekend or holiday.
• Deferred Payment Plan: You have the right to request a deferred payment plan. A provider may not disconnect you if they receive notification that an energy assistance provider (like BVCAP) is forwarding a payment on your behalf, as long as you have arranged to pay the remaining balance.
• Critical Medical Exemption: A provider cannot disconnect service for non-payment if you or another resident on the premises has a critical medical condition and will become "seriously ill or more seriously ill" if the power is shut off.
• To get this exemption, you must follow a specific two-step process:
  1. You must first contact the REP and enter into a deferred payment plan.
  2. The ill person's attending physician must contact the REP and submit a written statement attesting to the necessity of the electric service to support life.
• This exemption from disconnection is valid for 63 days and can be applied for again after the 63 days have expired and the payment plan has been fulfilled.

What is a "Switch-Hold"?

A "switch-hold" is a block or restriction placed on your electric account. This block means you will not be able to switch to a new electric provider, even if you find a cheaper rate, until the hold is resolved.

A switch-hold is most commonly placed on an account as a condition of a deferred payment plan. When you cannot pay your bill, your provider may offer you a payment plan to avoid disconnection. In exchange for extending this credit, the provider requires you to agree to a switch-hold. This is a critical trade-off to understand. While the deferred payment plan can keep your lights on, the switch-hold ensures you cannot leave that provider until the entire past-due balance is paid in full.

For more information on state programs, you can also search for your county on the Texas Department of Housing and Community Affairs' "Help for Texans" page at https.www.tdhca.texas.gov/help-for-texans.

Frequently Asked Questions

Finding a brown county texas electric bill assistance program can feel overwhelming when you are facing financial stress or a disconnection notice. Help is available for residents of Brownwood, Early, Bangs, and all of Brown County. This resource provides a direct, clear path to the specific agencies, state programs, and local charities that can provide financial relief for your utility bills. We will outline the exact steps to take, who to call, and what you need to apply, starting with the most urgent actions you can take today.

Your First Steps: What to Do If You Cannot Pay Your Bill

Before you contact an agency, there are immediate actions you can take to protect your service and understand your options. Taking these steps first can provide immediate relief and make the assistance process smoother.

Action 1: Contact Your Electric Provider to Request a Deferred Payment Plan

Before seeking external help, your first call should be to the customer service number on your bill. You have a right to request a deferred payment plan.

A deferred payment plan is a formal agreement that allows you to pay an outstanding balance in installments that extend beyond your current due date. This is a crucial tool to prevent disconnection.

This right is protected by the Public Utility Commission of Texas (PUCT). You are generally eligible to request a plan if you meet the following criteria:

• You have expressed an inability to pay.
• You have not been disconnected in the preceding 12 months.
• You have not had more than two payments returned for insufficient funds in the last 12 months.

Retail Electric Providers (REPs) like Reliant and TXU are required to make these plans available, especially during extreme weather emergencies or a state of disaster declared by the governor.

Be aware that your provider may place a "switch-hold" on your account. This prevents you from switching to a new electric provider until the deferred balance is paid in full.

Action 2: Understand Your Rights If You Have a Disconnection Notice

Receiving a disconnection notice is stressful, but it does not mean your power will be shut off immediately. You have specific rights and a 10-day window to act.

Your REP must provide you with a written Disconnection Notice. This notice must be sent no earlier than the first day after your bill is due. From the date the notice is issued, your provider must wait at least 10 days before ordering the disconnection. This 10-day period is your critical window to either pay the bill, set up a payment plan, or secure agency assistance.

It is also important to know when your service cannot be disconnected. Your REP is not allowed to disconnect you for any of the following reasons:

• For non-payment for electric service by a previous occupant of your home (if they are not part of your household).
• For non-payment of any charge that is unrelated to electric service.
• For non-payment of under-billed charges that occurred more than 6 months ago (unless it is related to theft of service).

However, your service can be disconnected without prior notice for immediate safety issues, evidence of meter tampering, or theft of service.

Action 3: Call 2-1-1 Texas for the Most Current Funding Information

If you need financial help, your single most effective call is to dial 2-1-1 or 877-541-7905. Select your language and then choose Option 1.

2-1-1 Texas is a free, confidential service that functions as the central referral network for the state. The 2-1-1 operators maintain the most up-to-date list of which agencies in the Brown County area have available utility assistance funds.

This is critical because funding for local charities can run out, often by the middle of the month or quarter. A call to 2-1-1 saves you time and frustration by directing you only to agencies that can currently help.

This is the universal referral system. The Texas Department of Housing and Community Affairs (TDHCA) directs residents to 2-1-1. Private utility companies like TXU Energy  and Reliant  also use 2-1-1 as their primary referral service for their own assistance programs.

The Main Federal Program: Comprehensive Energy Assistance Program (CEAP) in Brown County

The primary government-funded program for utility help is CEAP. Understanding what it is and who runs it locally is the next step in securing help.

What is CEAP and Who Qualifies?

The Comprehensive Energy Assistance Program (CEAP) is the program in Texas that distributes federal funds from the Low Income Home Energy Assistance Program (LIHEAP). Its purpose is to assist low-income households in meeting their immediate energy needs.

CEAP can provide direct bill payment assistance, needs assessment, and budget counseling. It is also designed to help in a household crisis, such as needing a portable heating or cooling unit.

Eligibility is based on household income. To qualify, a household's income must be at or below 150% of the Federal Poverty Income Guidelines. While these figures are updated annually, this typically means a 1-person household might qualify with an income at or below $23,475, and a 4-person household at or below $48,225. The local agency will verify your exact eligibility.

The Local Brown County CEAP Provider: Cornerstone Community Action Agency

This is the most important detail: The Texas Department of Housing and Community Affairs (TDHCA) does not accept applications from individuals. It sends the CEAP funds to local subrecipients who manage the program.

The designated CEAP provider for Brown County is the Cornerstone Community Action Agency.

• Phone: 325-625-4167
• Mailing Address: 114 Needham Street, Coleman, TX 76834
• Email: mail@cornerstonecaa.org
• Website: https://www.cornerstonecaa.org

Cornerstone Community Action Agency has recently reported that its Utility Assistance program is ON HOLD. This often means that all allocated funds for the current period have been distributed.

You must call them first at 325-625-4167 to confirm the program's status and find out when new funds might become available. Do not mail an application until you have verified they are accepting them.

If Cornerstone confirms their funds are on hold, do not stop. Your next step is to contact the local Brown County charities.

Local Brown County Charities and Agencies with Utility Assistance

Because government funds are limited, local nonprofit agencies are an essential lifeline. These organizations often have different funding sources and rules.

Good Samaritan Ministries (Brownwood)

Good Samaritan Ministries in Brownwood provides limited financial assistance for both rent and utilities, but this is entirely dependent on the availability of funds in their budget.

• Address: 305 Clark Street, Brownwood, TX 76804
• Phone: 325-643-2273

The application process at Good Samaritan is very specific and must be followed:

• You must call the office to apply.
• The Financial Aid office is only open on Tuesday and Thursday, from 9:00 am to 12:30 pm.
• Crucial Eligibility Rule: You must have already paid your portion of the bill. Good Samaritan can only provide help after the client has paid their part.
• Assistance is limited to one bill every 24 months.

The Salvation Army of Brownwood

The Salvation Army is a well-known resource for emergency assistance, including help with utility bills when a family is facing a financial crisis.

• Address: 403 Lakeway Drive, Brownwood, TX 76801
• Phone: 1-800-SAL-ARMY  (the national number) or contact the local office directly to inquire about assistance.

The Brownwood location provides limited financial assistance for electric, gas, and water bills to eligible residents when funds are available. They also provide other crisis services, such as a soup kitchen.

You must contact the local office directly. A caseworker will work with you to assess your specific needs and connect you with available resources.

Brown County Home Solutions

Brown County Home Solutions is a local nonprofit organization focused on preventing homelessness and maintaining housing stability. They have a specific program for utility assistance.

• Phone: 325-998-1713
• Email: connect@bchstx.org
• Mailing Address: PO Box 952, Brownwood, TX 76804
• Website: https://www.bchstx.org

This agency provides utility assistance specifically for households that have a disconnect notice or a late notice. This makes them a key resource if you are in an immediate crisis. They may also help with security deposits or applications for other government programs.

You must call or email to schedule an appointment. Be prepared to provide an application, your valid ID, Social Security cards, and your disconnect notice.

Assistance from Your Specific Electric Provider

In addition to government and charity programs, your own Retail Electric Provider (REP) likely has a charitable fund. These are separate from payment plans.

For TXU Energy Customers: TXU Energy AidSM

TXU Energy provides financial assistance to Texas families through its TXU Energy AidSM program. This program is funded by donations from TXU employees and customers.

These funds are not given as a direct bill credit from TXU. Instead, TXU distributes the money to selected social service agencies across Texas, which then administer the aid. Cornerstone Community Action Agency lists "Energy Aide: Assists TXU Customers" as one of its programs, though it is subject to the same funding holds.

The only way to access these funds is to call 2-1-1 or visit 211texas.org. The 2-1-1 operator will identify the local partner agency in or near Brown County that currently has TXU Energy Aid funds to distribute.

The program also offers specific assistance for military veterans injured in combat who are unable to regulate their body temperature.

For Reliant Energy Customers: CARE Program

Reliant Energy assists customers facing financial hardship through its Community Assistance by Reliant Energy (CARE) program. This program has provided millions in assistance statewide.

Like TXU's program, CARE funds are given to partner agencies. Cornerstone is also listed as an administrator for "CARE Assist" for Reliant customers.

Call 2-1-1. When you speak to the operator, be sure to inform them that you are a Reliant customer and ask specifically for agencies that have "CARE program" funding. You will likely need to show your electricity bill and a disconnection notice to the partner agency.

A Note for Oncor Customers

It is common to see Oncor trucks in Brown County. This has led to a major point of confusion for many residents.

Oncor Electric Delivery is not your electric provider. Oncor is a Transmission and Distribution Utility (TDU), also called a utility company. They maintain the power lines, poles, and meters, and they handle outages.

Your bill comes from a separate Retail Electric Provider (REP), such as TXU, Reliant, Gexa, Just Energy, or another company you chose. Therefore, Oncor does not offer direct bill payment assistance.

Oncor's programs are focused on long-term savings through energy efficiency. These programs include the Home Energy Efficiency Program  and the Low-Income Weatherization Program. These programs provide incentives or no-cost upgrades like insulation, HVAC upgrades, and other repairs to help lower your future bills. You can ask your REP about these programs or visit Oncor's "Take A Load Off, Texas" website.

Additional State Programs and Consumer Protections

Finally, there are state-level protections and programs that can provide financial relief, either by lowering future bills or by waiving upfront costs.

Weatherization Assistance Program (WAP)

If you are in a cycle of high bills because your home is drafty or has old appliances, the Weatherization Assistance Program (WAP) is designed to provide a long-term solution.

Managed by the TDHCA, WAP uses federal funds to provide free energy-efficiency upgrades to low-income households. This can include adding insulation, sealing ducts, or repairing/replacing heating and cooling systems to permanently lower your energy costs.

To qualify, your household income must be at or below 200% of the federal poverty guidelines. Priority is given to households with children, elderly residents, or disabled individuals.

This program is also administered by local providers. You should contact the Cornerstone Community Action Agency (325-625-4167), which is the designated provider for Brown County, or call 2-1-1 to be directed to the correct application.

Special Deposit Waivers (Seniors and Victims of Family Violence)

Beyond bill payments, the Public Utility Commission of Texas (PUCT) mandates two important deposit waivers that can save you money when starting or transferring service.

• Seniors 65+: If you are 65 years of age or older, and you are not currently past due on any other electric service account, you are eligible to have the residential customer deposit waived. You must simply notify your REP that you are over 65.
• Victims of Family Violence: If you are a victim of family violence, you are also eligible to have your electric service deposit waived. To qualify, you must provide a "Texas Council on Family Violence deposit waiver certification letter". This letter can be completed by family violence center personnel, law enforcement, medical personnel, or a district attorney, among others. The letter is then submitted directly to your REP.

Frequently Asked Questions

Finding a Brooks County Texas electric bill assistance program can be overwhelming, especially when facing high energy costs or a disconnection notice. For residents of Falfurrias and surrounding areas, direct financial assistance is available through specific local agencies. These programs are designed to help low-income households, seniors, and families in crisis. The primary path to receiving help involves contacting the designated community action agency for the area, which manages federal and state utility relief funds. Other non-profits and even your own electric provider may also offer payment arrangements and support.

The Main Source for Utility Help: CEAP in Brooks County

What is the Comprehensive Energy Assistance Program (CEAP)?

The primary source of federal funding for utility help is the Low Income Home Energy Assistance Program (LIHEAP). In Texas, these federal funds are integrated into the state's Comprehensive Energy Assistance Program (CEAP). CEAP is a utility assistance program, not a loan, designed to help low-income households meet their immediate energy needs.

What Does CEAP Provide?

The program provides financial assistance for electricity, natural gas, and propane costs. In addition to helping pay bills, CEAP also aims to encourage long-term self-sufficiency through energy education. In crisis situations, such as extreme weather, the program can also help repair or replace essential heating and cooling systems.

Who Has Priority for CEAP?

The program gives priority to households with the most vulnerable members. This includes elderly individuals, persons with disabilities, and families with children aged five or under.

How to Apply: The Designated Agency for Brooks County

It is essential to know that the statewide Texas Utility Help (TUH) website is CLOSED and no longer accepting applications. Assistance is administered locally, not through that portal.

The Texas Department of Housing and Community Affairs (TDHCA) manages CEAP funds. These funds are distributed through local subrecipient organizations, which collectively cover all 254 counties in the state.

For residents of Brooks County, the designated local provider is the Community Action Corporation of South Texas (CACOST). It is important to contact this specific agency; other community action groups with similar names, such as the Community Council of South Central Texas (CCSCT), serve different counties and will not be able to process a Brooks County application.

CACOST Contact and Application Steps

The most direct way to begin the application is by telephone.

• The main CEAP Call Center is 956-423-1100.
• Brooks County residents are also served by the CACOST office in Alice, Texas, which can be reached at (361) 661-1300. The office is located at 601 East Main St., Alice, Texas 78332.

Staff at these numbers can provide the most current application procedures, including information on any local application-intake events that may be scheduled in Falfurrias. Be aware that incomplete applications will not be reviewed or processed, so it is vital to have all required documents ready.

Eligibility Rules for CEAP

Eligibility for CEAP is primarily based on two factors: household income and citizenship status.

Household Income

Your household's total gross income (before taxes) must be at or below 150% of the Federal Poverty Guidelines.

Based on the income limits, the maximum annual gross income for CEAP is:

• 1 person: $23,475
• 2 persons: $31,725
• 3 persons: $39,975
• 4 persons: $48,225
• 5 persons: $56,475
• 6 persons: $64,725
• 7 persons: $72,975
• 8 persons: $81,225
• For families with more than 8 persons, add $8,250 for each additional person.

Citizenship or Legal Residency

Applicants must provide proof of U.S. Citizenship or Legal Residency. A critical part of the application is that this proof is required for every member of the household, including children.

Required Documents for Your CACOST Application

To avoid delays, gather these items before you apply. Incomplete applications will not be accepted. All documentation is required for every household member.

• Proof of Citizenship or Legal Residency (for ALL household members):
• U.S. Birth Certificate (with a D.L. or Photo ID)
• U.S. Passport
• Certificate of Naturalization/Citizenship
• Current Permanent Resident Card
• Proof of Identity (for ALL ADULT household members):
• A valid, non-expired Photo ID, such as a state-issued Driver's License or Identification Card.
• A valid, non-expired Photo ID, such as a state-issued Driver's License or Identification Card.
• Proof of Income (for the last 30 days for ALL household members):
• Consecutive paycheck stubs for the last 30 days.
• Current award letters for Social Security (SS), Supplemental Security Income (SSI), VA or VA Disability Benefits, Retirement/Pension, TANF, or Child Support. Bank statements will not be accepted as proof of this income.
• If you are unemployed, self-employed, or paid in cash, you will need to fill out a "Declaration of Income Statement" form provided by the agency.
• Current Utility Bill:
• Your complete, current electric bill (front and back copy). It must show the meter number and service address.
• If you have received one, bring your disconnection notice.
• Custody Documentation (if applicable):
• If you have custody of children in the home who are not your own, a non-expired notarized letter proving custody is required.

Additional Community and Non-Profit Assistance

CEAP funds can be limited and may run out during the year. If you are ineligible or need further help, several other non-profit organizations provide emergency utility assistance to Brooks County residents.

Catholic Charities of Corpus Christi

The Emergency Aid Program at Catholic Charities of Corpus Christi is a key resource and explicitly serves residents of Brooks County.

This program has a very specific application process due to high demand. Assistance is offered to the first ten callers who phone (361) 884-0651 on Monday mornings beginning at 7:30 a.m..

If you are one of the first ten callers, you will be asked to provide documents, including:

• Proof of income for the last 30 days for all household members.
• Award letters (Social Security, SNAP, Child Support, etc.).
• Your current disconnection notice.
• Current electric bill.
• Picture ID for all adult household members.
• Social Security numbers for all household members.
• A Work Force Solutions letter or proof of employment registration.

The Salvation Army

The Salvation Army offers emergency assistance, including utility help, to families in crisis and individuals on fixed incomes. For rural areas like Brooks County, this assistance is often managed through the main Corpus Christi office or its Service Extension program, which uses local volunteers.

The best starting point is to call the Corpus Christi regional office at (361) 884-9497 to inquire about utility assistance for Brooks County residents.

2-1-1 Texas: The Statewide Referral Hotline

Dialing 2-1-1 (or visiting 211texas.org) connects you to a free, confidential information and referral service. A specialist can search for local agencies or churches in your area that may offer utility payment help.

In addition to referring you to local charities, 2-1-1 is the only way to access certain private assistance funds. For example, TXU Energy directs customers to call 2-1-1 to apply for its "TXU Energy Aid" program. This makes 2-1-1 a critical call for unlocking both public and private assistance.

Options from Your Electric Utility and Provider

Separate from charitable aid, you can secure payment options directly from your power company. Understanding who to call in Texas's deregulated market is key.

In Brooks County, your power is delivered by the utility, AEP Texas Central. Your bill, however, comes from your Retail Electric Provider (REP)—the company you chose, such as TXU, Gexa, or BKV. You may need to contact both.

Your Utility (TDSP): AEP Texas Central

AEP Texas Central is responsible for the poles, wires, and power outages. If your power is out, call their 24/7 outage line at 1-866-223-8508.

AEP also offers programs to help reduce your usage, which can provide long-term relief. Call their customer service line at 1-877-373-4858  to ask about:

• Cool Saver A/C Tune-up: A program to make your air conditioning more efficient and cut cooling costs.
• Targeted Low-Income Program: An energy efficiency program specifically designed for low-income customers.

Your Retail Electric Provider (REP)

If you have a disconnection notice, your most urgent call is to the Retail Electric Provider (REP) listed on your bill. Most providers will work with you if you call them before your service is shut off.

Call your provider's customer service number (found on your bill)  and ask for:

• Payment Arrangements
• Payment Extensions
• A Deferred Payment Plan

Some providers have formal programs. For example, BKV Energy offers a "Save Now, Pay Later" 0% interest deferred payment option. Others, like TXU Energy, fund their "TXU Energy Aid" program, which you access by calling 2-1-1.

Long-Term Solutions for Lowering Energy Bills

Securing emergency payment is the first step. The next is reducing future bills to prevent a new crisis. Brooks County residents have access to programs specifically for this purpose.

Weatherization Assistance Program (WAP)

The Weatherization Assistance Program (WAP) is a federal program that provides free, permanent energy-efficiency upgrades to your home. These upgrades, such as insulation, air sealing, and heating/cooling system checks, are designed to permanently lower your utility bills.

In Brooks County, WAP is administered by the same agency as CEAP: the Community Action Corporation of South Texas (CACOST). This means you can—and should—ask about both programs when you call (361) 661-1300.

WAP has a different income requirement. You may qualify for WAP even if your income is too high for CEAP. Eligibility is based on 200% of the Federal Poverty Guidelines.

The maximum annual gross income for WAP is:

• 1 person: $31,300
• 2 persons: $42,300
• 3 persons: $53,300
• 4 persons: $64,300
• 5 persons: $75,300
• 6 persons: $86,300
• 7 persons: $97,300
• 8 persons: $108,300
• For families with more than 8 persons, add $11,000 for each additional person.

Provider-Based Energy Efficiency

Finally, do not forget to contact AEP Texas Central at 1-877-373-4858  to see if you qualify for their energy-saving incentives, like the Cool Saver A/C Tune-up or the Targeted Low-Income program. These can provide additional home upgrades to lower your monthly energy consumption.

Frequently Asked Questions

Residents of Brewster County facing financial difficulties with energy costs have access to the Brewster County Texas electric bill assistance program. The primary resource for direct support is the Comprehensive Energy Assistance Program (CEAP), which provides direct payments to utility companies, crisis aid for disconnection notices, and even appliance repairs. This program is administered locally for Brewster County residents and is specifically designed to help low-income households, seniors, and families with children manage their utility bills.

Finding the right help starts with understanding the local options available, the specific eligibility requirements, and the exact steps to apply.

The Primary Agency for Brewster County Assistance: Community Council of South Central Texas (CCSCT)

The main organization that manages and delivers the primary utility assistance program for Brewster County is the Community Council of South Central Texas, Inc. (CCSCT). CCSCT is the state-designated "subrecipient" organization responsible for handling applications and distributing federal and state assistance funds to residents in the region.

For residents of Brewster County, all applications and inquiries are processed through the local Alpine office.

Brewster County (Alpine) Office Contact Information

When applying for utility assistance, it is best to use the direct contact information listed on the program application forms.

• Program Coordinator: Amanda Rubio
• Direct Phone Number: (432) 243-0919
• Direct Email: arubio@ccsct.org
• Physical Address: 710 E Holland Ave, Suite 1, Alpine, Tx 79830
• Fax Number: (432) 249-3712

An alternative general office number is also listed for the Alpine location at (432) 360-3716. However, using the Program Coordinator's direct contact information is the most effective way to ensure your application is reviewed by the correct department.

Understanding the Comprehensive Energy Assistance Program (CEAP)

The main program offered by CCSCT is the Comprehensive Energy Assistance Program (CEAP). This is the program most residents will use to receive help. It is funded by the federal Low Income Home Energy Assistance Program (LIHEAP) and managed by the Texas Department of Housing and Community Affairs (TDHCA).

The goal of CEAP is to help low-income households meet their immediate energy needs and, through education, reduce their energy costs in the long term. CEAP provides services for electric, natural gas, and propane bills.

CEAP assistance is broken into three distinct components:

1. Bill Payment Assistance

This is the most common form of help. CEAP provides financial assistance by making a direct payment to the utility company on the household's behalf. CCSCT prioritizes households with the lowest income and the highest energy costs to ensure help goes to those who need it most.

2. Crisis Assistance

This component is specifically for households in an immediate energy crisis. A household is considered in "crisis" if it has already lost service, is in danger of losing service (i.e., has received a disconnection notice), or meets one of the following conditions:

• Extreme Weather: This is applicable during the summer months (June, July, August, September) and winter months (November, December, January, February).
• Declared Disaster: A disaster has been declared by the President or Governor.
• Life-Threatening Crisis: A household member has a medical need that requires electricity.

3. Appliance Repair and Service

This is a high-value but lesser-known component of CEAP. The program can fund the service and repair of essential heating and cooling appliance components. For vulnerable households (those with elderly members, disabled individuals, or young children), this assistance can be valued at up to $5,000, depending on funding availability.

What CEAP Does and Does Not Cover

It is essential to understand the program's limitations. CEAP payments are made directly to the utility company for the cost of energy.

However, CEAP funds CANNOT be used to pay for:

• Water, sewer, or garbage fees
• Security lights
• Disconnection fees or late fees
• Collection recovery fees
• Membership fees or deposits

This means that even if CEAP assists with the energy portion of a bill, the household is still responsible for paying any remaining fees or non-energy charges.

CEAP Eligibility: Income and Household Requirements

Eligibility for CEAP is primarily based on the household's income. To qualify for assistance, the household's total yearly income must be at or below 150% of the federal poverty guidelines.

A critical detail is how income is calculated: CCSCT reviews the household's gross income for the last 30 days. This rule is important. If a household member recently lost a job or had their hours reduced, the household may now be eligible for CEAP, even if it was not eligible in the past based on a full year's income.

Income Guidelines

Based on the 150% federal poverty level, a household's income must be at or below the following approximate amounts to qualify:

• 1 person household: $23,475
• 2 person household: $31,725
• 3 person household: $39,975
• 4 person household: $48,225
• 5 person household: $56,475
• 6 person household: $64,725
• 7 person household: $72,975
• 8 person household: $81,225
• For families with more than 8 persons: Add $8,250 for each additional person.

How to Apply for CEAP: A Step-by-Step Document Guide

Applications can be submitted by email, fax, mail, or by dropping them off at the CCSCT Alpine office.

Before applying, it is vital to be aware of the process. These notices are included on the official application forms:

• No Incomplete Applications: Applications will not be reviewed or placed in processing order until all required documents are received. This is the most common reason for delays or disqualification.
• Processing Time: Due to the high volume of applications, it can take 90 days or longer to process a complete application.
• No Guarantee: Submitting an application is not a guarantee of assistance. Households are still responsible for paying their bills until they are notified of the outcome.

Master Checklist of Required Documents

To avoid being rejected as incomplete, gather all of the following documents before submitting the application.

• Completed Application: The "Community Services Program Application".
• Social Security Cards: Copies of Social Security cards for all household members.
• Proof of Identity (for all household members):
• For Adults: A valid driver's license, state-issued ID, military card, or state offender card.
• For Children (under 16): A current school ID, immunization records, or a clinic, doctor, or hospital record.
• Proof of Citizenship (for all household members):
• Copies of documents such as a certified birth certificate, U.S. passport, certificate of naturalization, or permanent resident card.
• Proof of ALL Income (Last 30 Days):
• Documentation of all income for every household member 18 years and older. This includes:
• Employment check stubs for the past 30 days.
• Social Security, SSI, SSDI, or RSDI award letters. These must be the award letters for the current year.
• Letters or printouts for TANF, VA benefits, unemployment, retirement, pensions, or Workers' Compensation.
• Proof of child support for the past 30 days.
• No Income Statement:
• If any household member 18 or older has zero income, or works for cash and has no check stubs, they must complete and sign a "Declaration of Income Statement" (this form is attached to the main application).
• Current Utility Bill: The most recent utility bill that assistance is being requested for.
• 12-Month Billing History:
• A 12-month billing and usage history from the utility company. The household must call their utility provider and ask for this document.
• SNAP Benefits Letter: If applicable, the current award letter for SNAP (food stamps).

Critical Strategy: Help While Waiting for CEAP

The 90-day (or longer) processing time for CEAP can be a serious problem for a household facing an immediate disconnection. A successful strategy involves a two-pronged approach: handling the immediate crisis first, then applying for long-term help.

Step 1 (Immediate): Call the utility provider today to get a temporary hold on the disconnection. Step 2 (Long-Term): Use the time provided by the extension to gather the many documents required for the CEAP application and submit it to CCSCT.

1. Assistance Directly from Your Utility Provider

This should be the first call if a disconnection notice has been received.

For AEP Texas North Customers:

AEP Texas is the utility company for Alpine. They offer several options to help customers manage payments and avoid disconnection. When calling, residents should specifically ask about:

• Payment Extensions: This provides a few extra days to pay the bill in full.
• Extended Payment Arrangements: This option allows a past-due balance to be broken up and paid in installments over several months.
• Average Monthly Payment (AMP) Plan: This plan helps stabilize future bills by averaging energy costs over 12 months to avoid seasonal spikes.
• Neighbor to Neighbor Program: AEP partners with Dollar Energy Fund for this program, which provides assistance to low-income customers. Ask an AEP representative about applying for this program.

For Rio Grande Electric Cooperative (RGEC) Members:

RGEC serves many areas in Brewster County. As a cooperative, it offers different payment options to its members.

Members should contact RGEC's main office at (800) 749-1509 (Toll-Free) or (830) 563-2444. An alternative is to use the Secure Pay System at (888) 259-9084 to discuss their account and available payment options.

2. Important Update: Texas Utility Help (TUH) Program

Many older resources may refer to the "Texas Utility Help" program at texasutilityhelp.com. That state-run website and program are CLOSED.

The official state resource is now the Texas Department of Housing and Community Affairs (TDHCA) "Help for Texans" page. Individuals seeking assistance can visit https://www.tdhca.texas.gov/help-for-texans and select "Utility Bill Payment Help."

After entering a county or city, the search result will provide contact information for the utility assistance provider in that area. For Brewster County, this will direct residents back to the correct local provider: Community Council of South Central Texas (CCSCT).

3. Call 2-1-1 Texas

For general information on all types of emergency assistance, anyone can dial 2-1-1 or (877) 541-7905. This is a free, 24/7 information and referral service.

A specialist can provide information on other local agencies and resources that may offer emergency assistance.

Additional Local Charity Assistance in Brewster County

If a household does not qualify for CEAP or needs help beyond what the program provides, local charitable organizations may offer one-time emergency assistance.

The Salvation Army

The Salvation Army provides emergency assistance for rent and utilities to individuals and families facing financial hardship.   

There is a specific Brewster County TX (Alpine) Service Unit. Residents should contact this local unit directly to inquire about available funds and the specific application process.

Society of St. Vincent de Paul

The Society of St. Vincent de Paul (SVdP) is another organization that offers one-time rent and utility assistance.

SVdP operates differently than other agencies; assistance is provided person-to-person by volunteers (known as "Vincentians") based in local Catholic church chapters.

The Society of St. Vincent de Paul Southwest Texas confirms it provides utility support in the region. To get help in Brewster County, residents should contact the local Catholic parish, Our Lady of Peace in Alpine, and ask to speak with a Vincentian from their St. Vincent de Paul conference.

Frequently Asked Questions

Residents of Briscoe County, Texas, facing high electricity bills or disconnection notices can find immediate help. The primary source for financial aid is the Comprehensive Energy Assistance Program (CEAP) , administered locally by Panhandle Community Services. This organization provides direct utility payment assistance to low-income households. Additional support, including energy-saving home improvements and emergency aid, is also available through local community partners.

The Primary Source for Utility Help in Briscoe County

Panhandle Community Services: The Local Utility Assistance Provider

Panhandle Community Services (PCS) is the designated non-profit, community-based organization tasked with assisting low-income individuals and families across the Texas Panhandle. For residents of Briscoe County, PCS is the official, designated agency responsible for administering state and federal utility assistance programs.

While searching for help, residents may encounter information for agencies in other parts of Texas, such as Brazos, Hays, or Caldwell counties. This information is not relevant for Briscoe County. The correct and primary point of contact is Panhandle Community Services, whose mission is to help families bridge the gap from poverty to stability by providing direct support.

What is the Comprehensive Energy Assistance Program (CEAP)?

The Comprehensive Energy Assistance Program (CEAP) is the main utility assistance program available to Texans. It is a federally funded program, drawing from the Low Income Home Energy Assistance Program (LIHEAP), and is administered at the state level by the Texas Department of Housing and Community Affairs (TDHCA).

TDHCA distributes these funds to local subrecipients, like Panhandle Community Services, which manage the program for their service area.

The program is specifically designed to assist low-income households in meeting their immediate energy needs. This is not a loan; it is a grant that provides financial assistance for electricity, natural gas, and propane bills. A primary goal of CEAP is to prevent disconnections and stabilize utility costs for families in crisis.

How to Apply for Assistance at Panhandle Community Services

Panhandle Community Services provides a structured process for applying for CEAP. The most important step is gathering all required documentation before starting the application.

Gather These Documents First

To ensure the application is processed, households will need to provide specific documentation. Staff will require these items to verify identity, income, and need. Required documents include:

• Identification: A government-issued picture ID (like a Driver's License) for all household members who are 18 years of age or older.
• Birth Certificates: Valid birth certificates (from Vital Statistics) for every member of the household, including all children.
• Proof of Income: Proof of all household income for the last 30 days. This includes paystubs, Social Security award letters, child support statements, or unemployment benefit information.
• Utility Bill: The most current utility bill. If facing disconnection, the disconnect notice is required. The bill must be in the name of the applicant.

Application Methods

Once all documents are gathered, residents can apply using one of two methods:

1. Online Application: Panhandle Community Services offers an online portal. Residents can find a link or button on the pcsvcs.org website, often labeled "CLICK HERE TO REQUEST FOR ASSISTANCE".
2. Paper Application: Paper applications are also available. These can be picked up at the nearest Panhandle Community Services center. This option is specifically noted as available for elderly or disabled individuals who may need assistance.

It is critical for applicants to understand that completing an application does not guarantee services or payment. Furthermore, the processing time can be lengthy; it may take 30 days or more for a specialist to contact the applicant after documents are submitted. This timeline makes it essential for those in an immediate crisis to also explore the emergency resources listed later.

Eligibility and Local Contact Information

Eligibility for Electric Bill Assistance

Eligibility for the Comprehensive Energy Assistance Program (CEAP) is primarily determined by household income. To receive utility assistance from Panhandle Community Services, a household must be at or below 150% of the current U.S. Poverty Guidelines.

Additionally, the program gives priority to certain vulnerable households. Priority is given to low-income households with a high energy burden, or those that include:

• An elderly individual
• A disabled individual
• A child aged 5 or under
• A veteran

Income Limits for CEAP Assistance

Eligibility for CEAP is calculated at 150% of the Federal Poverty Income Limits. Based on the guidelines, the household income limits are as follows:

• 1-person household: $23,475
• 2-person household: $31,725
• 3-person household: $39,975
• 4-person household: $48,225
• 5-person household: $56,475
• 6-person household: $64,725 
• 7-person household: $72,975
• 8-person household: $81,225

For families with more than 8 persons, $8,250 is added for each additional person. These figures are based on guidelines from the U.S. Department of Health and Human Services and are subject to change.

Local Briscoe County Contact Offices

While Panhandle Community Services serves all 26 counties of the Panhandle, they have local offices to provide direct support. For residents of Briscoe County (including Silverton and Quitaque), the nearest physical office is in Memphis, Texas.

Nearest Local Office (Memphis, TX)

This is the closest service center for Briscoe County residents to visit in person to pick up or drop off paper applications and speak with staff.

• Address: 605 W. Main Street, Memphis, TX 79245
• Phone: 806.718.5002

Main Headquarters (Amarillo, TX)

The main administrative office for Panhandle Community Services is located in Amarillo. This office handles general inquiries and program administration.

• Address: 1309 SW 8th Ave, Amarillo, TX 79101
• Phone: (806) 372-2531
• Toll-Free: (800) 676-4727

Other Programs to Lower Your Energy Bills

Reducing Future Bills with the Weatherization Assistance Program (WAP)

Panhandle Community Services offers more than just reactive bill payment assistance; they also provide a proactive, long-term solution. The Weatherization Assistance Program (WAP) is a free program designed to help low-income families reduce their energy consumption and lower their utility costs.

This program addresses the root causes of high energy bills by making a home more energy-efficient. Services can include:

• Repairing or replacing heating and cooling units
• Insulating attics, floors, and walls
• Sealing windows and doors to reduce air infiltration
• Replacing old, inefficient refrigerators  

This program is also run by Panhandle Community Services. Crucially, the income eligibility for WAP is higher than for CEAP. A household must be at or below 200% of the current U.S. Poverty Guidelines to qualify. This means that some households who are over-income for CEAP bill payment assistance may still be eligible for this free home improvement program to lower their future bills.

Assistance from Local Electric Cooperatives

Briscoe County is served primarily by member-owned, non-profit electric cooperatives, not large investor-owned utilities. The main providers in the area are Swisher Electric Cooperative and Lighthouse Electric Cooperative. As non-profits, their mission is to provide reliable service to their members.

While many cooperatives in the U.S. offer "Operation Round Up" programs where members donate change to help other members , this specific type of direct payment assistance program does not appear to be offered by the local Briscoe County providers. However, they do provide other valuable benefits to their member-owners.

Swisher Electric Cooperative Member Benefits

Swisher Electric Cooperative serves members in Briscoe, Swisher, Hale, Castro, Randall, and Armstrong counties. While they do not list a direct bill payment assistance program, they offer other benefits that can help member households financially, including:

• Co-op Connections Savings: A savings card that provides discounts on pharmacy, dental, vision, and other services.
• Scholarships: The co-op offers scholarships to active members and their immediate family members.

For any questions about a bill or to discuss payment arrangements, members should contact Swisher Electric directly at (806) 995-3567 or toll-free at (800) 530-4344.

Lighthouse Electric Cooperative Member Benefits

Lighthouse Electric Cooperative serves members across 12 Texas counties, including Briscoe. Like Swisher, Lighthouse does not appear to offer a direct utility payment assistance program. Instead, as a member-owned co-op, it returns value to members through:

• Scholarships: Lighthouse offers scholarships to members and their children, including the Golden Spread Electric Cooperative Directors' Memorial Scholarship.
• Co-op Connections Card: The "Show It And Save!" card provides members with local and national deals, including discounts on prescription drugs.
• Capital Credits: As a non-profit, any revenue not used for operations is eventually returned to members in the form of capital credit checks.

For billing inquiries, members should contact Lighthouse Electric Cooperative directly at (806) 983-2814.

Additional Emergency Resources for Briscoe County

Given that the formal CEAP application process through Panhandle Community Services can take 30 days or more , households facing an immediate disconnection need faster options. The following resources specialize in emergency, short-term aid.  

Emergency Help from The Salvation Army

The Salvation Army is a well-known source of emergency financial assistance for families in crisis. The nearest corps center that serves the Briscoe County area is in Amarillo.

• Location: The Salvation Army of Amarillo
• Address: 400 S. Harrison St, Amarillo, TX 79101
• Phone: (806) 373-6631

This location operates on a walk-in, first-come, first-served basis. This is not an appointment-based system. Residents seeking help should plan to arrive with all required documents in hand. Documents needed include:

• Original State ID or Driver's License
• The most recent utility bill and any disconnect notice (the bill must be in the applicant's name)
• Proof of insurance

This assistance is designed to be a one-time emergency intervention to prevent a utility shut-off.

Texas 2-1-1: A Free Information and Referral Service

Texas 2-1-1 is a free, confidential, and 24/7 helpline operated by the state. By dialing 2-1-1 (or 877-541-7905), residents can connect with a specialist who can provide information and referrals for local services, including utility assistance.

The 2-1-1 specialists maintain the most current database of local community organizations, churches, and other agencies that may have funds available for utility help. They can connect a Briscoe County resident to the proper agencies, including Panhandle Community Services and other local resources that may not be widely publicized.

It is important to note that the statewide "Texas Utility Help" (TUH) website, which once took applications, is CLOSED. The state has exhausted those specific funds and now directs all residents to find help through the "Help for Texans" portal, which will point them to their local CEAP provider (Panhandle Community Services) or to call 2-1-1.

Status of the Lite-Up Texas Program

Some long-time residents may remember the "Lite-Up Texas" program, which provided discounts on electric bills. This program is no longer active. The Texas Legislature declined to extend its funding, and the program ran out of money and officially ended.

Any information directing residents to apply for Lite-Up Texas is outdated. Households that would have previously qualified for that program should now seek assistance through the Comprehensive Energy Assistance Program (CEAP) administered by Panhandle Community Services.

Frequently Asked Questions

Residents facing difficulty with utility payments can find the Brazos County Texas electric bill assistance program that fits their needs. Support is available through several key organizations, including the Brazos Valley Community Action Programs (BVCAP), which administers the state's primary energy aid. Additional help is offered by local non-profits and utility-specific plans in Bryan and College Station. Finding the right assistance starts with knowing where to apply and what information is required.

The Primary Source for Utility Help: Brazos Valley Community Action Programs (BVCAP)

For any resident of Brazos County, the first and most important contact for utility assistance is the Brazos Valley Community Action Programs, often called BVCAP. This agency is the official local administrator for the state's primary energy aid program.

This main program is the Comprehensive Energy Assistance Program (CEAP). CEAP is the Texas-specific name for the federal Low Income Home Energy Assistance Program (LIHEAP). The goal of CEAP is to help low-income households meet their immediate energy needs, providing financial assistance to prevent disconnections and to help control long-term energy costs. BVCAP administers this program for residents of Brazos, Burleson, Grimes, Leon, Madison, Montgomery, Robertson, Walker, Waller, and Washington counties.

The services provided by BVCAP under this program can help pay for electric, natural gas, or propane bills.

The main BVCAP office that serves Brazos County residents is located at: 4001 East 29th Street, Bryan, TX 77802

To get help, you can call one of the following numbers to speak with the utility assistance team:

• (979) 595-2801
• (979) 595-2850

BVCAP has recently implemented a new online application system to help speed up processing. However, the agency also states that all applications will be taken by appointment only. This can be confusing.

The most effective method is a two-step process: First, use the online portal to submit your documentation, and then immediately call the office to schedule the mandatory appointment. The online system is best viewed as a pre-screening and document submission tool to "speed up processing" , while the phone call secures your actual place in line. If you have trouble with the online system, staff at the Bryan office can offer help in English or Spanish over the phone or in person.

Who is Eligible for CEAP Assistance?

Eligibility for the CEAP program is based on federal and state regulations, primarily focused on assisting low-income households. The program is also specifically designed to help people with disabilities, especially those who receive SSI disability benefits.

The primary determining factor is your household's total gross income. Eligibility for CEAP is set at 150% of the Federal Poverty Income Limits.

Based on the official program guidelines, here are the annual income limits. Your household's combined income must be at or below these levels to qualify:

• Household of 1: $23,475
• Household of 2: $31,725
• Household of 3: $39,975
• Household of 4: $48,225
• Household of 5: $56,475
• Household of 6: $64,725
• Household of 7: $72,975
• Household of 8: $81,225
• For families with more than 8 people: Add $8,250 for each additional person.

These income limits are updated periodically by the federal government, but 150% of the poverty guideline is the standard for this program.

How to Apply for Utility Assistance at BVCAP (Step-by-Step)

Navigating the application process is essential to getting help quickly. It is crucial to follow the specific steps required by BVCAP.

Step 1: Be Aware of the Annual Application Reset This is the most important and often overlooked rule: the application process restarts every January 1st. Even if you have received utility assistance from BVCAP in prior years, you must re-apply and resubmit all supporting information each year. This includes your ID, utility bills, and proof of income. This is done to maintain your privacy and ensure eligibility is based on your current situation.

Step 2: Gather All Required Documents Before you begin, gather all the information BVCAP will need. This includes:

• Valid identification for all adult household members.
• Your most recent utility bill (electric, gas, or propane). This bill must show the account number and service address.
• Proof of income for all household members for the previous month (such as pay stubs, benefits letters, etc.).
• A "Declaration of Income Statement (DIS) form" if you have no income.

Step 3: Complete the Specific Utility Release Forms (Critical) Your application will not be processed until BVCAP has your permission to speak with your utility provider. Because of privacy laws, you must sign a specific information release form. This form allows BVCAP to receive your billing records, consumption history, past-due amounts, and disconnection notice information.

BVCAP provides links to these specific forms, which you must complete:

• BTU Release Form (for Bryan Texas Utilities customers)
• College Station Release Form (for College Station Utilities customers)
• Blue Bonnet Form (for Blue Bonnet Electric customers)

You can find these forms on the BVCAP "Applying for Services" or "Utility Assistance" pages.

Step 4: Submit Your Application and Call for an Appointment BVCAP provides an "Application for Assistance Portal". You should use this portal, or the provided English  or Spanish  application forms, to submit your application and all the documents you gathered in Steps 2 and 3.

After you submit your information online, do not wait for them to call you. You must call (979) 595-2801 to schedule your mandatory appointment. This phone call is the step that officially gets you in line to be seen by a case manager.

Assistance Programs for Bryan Texas Utilities (BTU) Customers

If your electricity provider is Bryan Texas Utilities (BTU), you have an additional layer of assistance available to you, separate from the CEAP program.

BTU's primary assistance mechanism is the Power Share Program. This is a donor-funded program where customers and BTU itself contribute funds to help their neighbors in need.

It is important to understand that this program is not administered by BTU. BTU's role is to collect the funds. The program is managed and its funds are disbursed by a local non-profit partner.

The administrator for the BTU PowerShare Program is: Catholic Charities of Central Texas    

To apply for assistance from the Power Share Program, you must be a BTU residential customer and contact Catholic Charities directly. They will determine your eligibility and handle the disbursement of funds.

• Email: financialstability@ccctx.org
• Phone: 979.822.9340

For BTU customers, this creates a two-track strategy for getting help. You should apply for both programs simultaneously.

1. Primary Application: Call BVCAP at (979) 595-2801 to apply for the large-scale, federal CEAP funds.
2. Secondary Application: Immediately call Catholic Charities at (979) 822-9340 to apply for the local, emergency-focused Power Share funds.

The CEAP program is a larger, but often slower, process. The Power Share program is designed to provide more immediate, one-time relief to prevent disconnection. Applying for both is the most effective way to cover all your options.

Emergency Disconnection Prevention (A BTU Precedent)

BTU has also shown it has systems in place to prevent disconnections during times of documented, short-term financial crisis.

During a federal government shutdown, BTU implemented a Temporary Government Shutdown Assistance Program. This program protected eligible customers from disconnection for nonpayment. Customers had to provide proof of their furlough or loss of pay.

This program's existence demonstrates that BTU has the capability within its billing system to "flag" an account and temporarily suspend disconnection during a verifiable emergency.

If you are a BTU customer with a disconnection notice and are facing a sudden, documented, short-term crisis (such as a medical emergency or a sudden job loss), this creates a clear path for you.

1. Call BTU Customer Service directly at (979) 821-5700.
2. Explain your situation calmly and clearly.
3. Provide your documentation (e.g., furlough notice, doctor's note, termination letter).
4. Explicitly ask if you are eligible for a temporary hold on disconnection or a deferred payment arrangement.

While the "Government Shutdown" program itself is not active, the precedent for this kind of emergency hold is established. BTU representatives have been directed in the past to "work individually with affected customers to establish payment arrangements".

Payment Options for College Station Utilities (CSU) Customers

For residents who receive their service from College Station Utilities (CSU), the path for financial assistance is different.

The City of College Station does not provide its own direct financial grants or emergency assistance for utility bills. Instead, the city acts as a referral hub, directing residents to the primary community resources.

If you are a CSU customer in need of financial assistance, you will be directed to one of two places:

1. 2-1-1 Texas: The city's main utilities page explicitly advises residents who need financial assistance to call 2-1-1 or visit 211Texas.org.
2. Brazos Valley Community Action Programs (BVCAP): The city's housing assistance page also refers residents to BVCAP for the CEAP program, the Crisis Program, and general assistance with utility bills.

This means you should not call the main CSU customer service line (979-764-3535) expecting a financial grant. You will save a step and get help faster by calling BVCAP at (979) 595-2801 or dialing 2-1-1 directly.

The Budget Billing Program: A Preventative Tool (Not Crisis Aid)

College Station Utilities does offer one program related to payments called Budget Billing. This program allows qualified customers to pay the same amount for utilities each month, based on an average of the previous 12 months' bills.

It is critical to understand that the Budget Billing program is a preventative financial planning tool, not a crisis solution.

To qualify for Budget Billing, a customer must meet two key criteria:

1. You must have a history of at least 12 months of service at the same location.
2. Your utility account cannot have a past-due balance.

If you are currently behind on your bill or have a disconnection notice, this program is not an option for you. You must first contact BVCAP or another agency to get your account current. Once your account is stable, you can (and should) enroll in Budget Billing through the customer portal to prevent future bill spikes, especially during the hot summer months.

Community and Non-Profit Aid in Brazos County (The Secondary Safety Net)

After you have contacted BVCAP to start your CEAP application, your next step should be to contact the local non-profits in Brazos County.

Funds for the primary CEAP program are limited and can take time to process. These local organizations often have smaller, more flexible funds (including the BTU Power Share funds) designed to provide immediate, emergency aid to stop a disconnection.

The best strategy is to "layer" your applications: apply for the large, federal program (CEAP) first, and then immediately call these agencies for gap-funding or emergency relief.

The Salvation Army of Bryan/College Station

The Salvation Army in Bryan/College Station offers a Homelessness Prevention program, which explicitly includes providing rent and utility assistance to keep people in their homes.

• Location: 2506 Cavitt Avenue, Bryan, TX 77801
• How to Apply: The local website does not have a public-facing application process for financial aid. The only instruction for those who need assistance is to call the main office at 979-361-0618  or use the "Contact Us" form on their website, salvationarmybcs.org. You will need to speak directly with a case manager to be screened for eligibility.

Society of St. Vincent de Paul (Bryan-College Station)

The Society of St. Vincent de Paul (SVdP) is a Catholic lay organization dedicated to providing short-term, crisis assistance. They provide "Direct Aid," which most commonly includes help with rent, utilities, medical, and transportation.

This organization has a very specific and unique application process;

1. Screening Call: The only way to begin the process is to call the office at 979-775-2273. A volunteer will conduct an initial screening over the phone.
2. Eligibility: To be screened, you must live in the Bryan-College Station area. A key guideline is that they typically only provide aid to an individual or family once within a 12-month period.
3. Home Visit: If you qualify from the screening call, you will be given an appointment for a home visit to be scheduled for the following week. Two volunteers (Vincentians) will visit your home to discuss your situation and assess your needs.
4. Assessment & Aid: After the home visit, the volunteers return to the office to assess the needs and provide aid.

It is important to set your expectations correctly: This is not same-day emergency aid. The process, from your first call to the home visit and final assessment, is designed for thoroughness and will likely take more than a week. This program is best for a family that can see a crisis developing, rather than one facing a 24-hour disconnection.

Catholic Charities of Central Texas (Brazos Valley Office)

Catholic Charities is a central hub for financial assistance in the Brazos Valley. They run a Financial Stability program designed to help families prevent homelessness and achieve security through case management and short-term financial assistance with rent, mortgage, or utility bills.

• Location: 1410 Cavitt Avenue, Bryan, TX 77801
• How to Apply: Catholic Charities offers a modern, "hand up" approach. You can:
  1. Submit a request online: They offer an online request form for help with rent, mortgage, or utility bills.
  2. Call the local office: You can speak directly to their team at 979-822-9340.

A Critical Connection for BTU Customers: For Bryan Texas Utilities (BTU) customers, this organization is a vital dual-purpose resource. As mentioned earlier, Catholic Charities is also the administrator for BTU's own "Power Share Program".

This means a single call to 979-822-9340 or one online application  makes a BTU resident eligible for both Catholic Charities' internal Financial Stability funds and the utility's donor-funded Power Share program. This is the most efficient "two-for-one" application a BTU customer can make.

Local Church Benevolence Programs

Many local churches in the Brazos Valley maintain "benevolence" funds to assist community members in crisis. These funds are often small, sporadic, and may in some cases be reserved for church members, but they are a valid source of gap-funding.

• Central Baptist Church (College Station): This church offers a formal benevolence application. The process requires completing an application packet (including a financial worksheet) and returning it to missions@centralbcs.org to schedule an appointment with a pastor.
• First Baptist Church (Bryan): This church lists "Benevolence" as one of its ministries , but does not provide a public-facing application. Assistance is likely determined by calling the church office at (979) 776-1400.

The availability of these funds changes constantly. The single best way to find out which churches or small organizations have funds available today is by using the 2-1-1 Texas helpline.

2-1-1 Texas: The Central Resource Helpline

If you have contacted BVCAP and other non-profits and are still unable to get assistance, your final and most comprehensive resource is 2-1-1 Texas.

2-1-1 is a free, confidential helpline and website operated by the United Way. It is designed to connect Texas residents to a comprehensive database of social services. As mentioned, it is the official resource recommended by the City of College Station for utility assistance.

Top calls to 2-1-1 are for utility assistance, rent assistance, and food.

How to Connect:

• By Phone: Dial 2-1-1 from any phone.
• Toll-Free: Call (877) 541-7905.
• Online: Visit the website https://www.211texas.org to search the resource database yourself by zip code.

Funds for programs like CEAP at BVCAP are not unlimited and can be exhausted, especially during high-need periods. This is where 2-1-1 becomes your most valuable tool.

The specialists at 2-1-1 have a dynamic, real-time database of available resources. They will know, on any given day, if a smaller, local church just received new benevolence funds, or if a temporary state program has opened up. If you are told by other agencies that "the funds are gone," your next and final call should be to 2-1-1. They are your best resource for finding new, temporary, or un-publicized local aid.

Frequently Asked Questions

Finding a Brazoria County Texas electric bill assistance program can be stressful, but resources are available to help residents facing financial hardship. Whether you need help with a disconnection notice, high energy bills, or emergency utility assistance, several key state and local programs in Brazoria County, including in Angleton, Pearland, and Freeport, can provide financial aid for electricity, gas, and water bills.

The First Step: Contact 2-1-1 Texas

For any resident struggling with utility payments, the most important first step is to call 2-1-1. The 2-1-1 Texas/United Way Helpline is a free, confidential referral service connecting people to local resources.

When you call 2-1-1 (or 877-541-7905), a specialist will assess your needs and search the most comprehensive database of social services in the state. They can identify which specific agencies in Brazoria County currently have funds for utility assistance and provide the correct contact information. You can also search for resources online at 211texas.org.

CEAP: The Primary State Assistance Program

The main program for energy aid in Texas is the Comprehensive Energy Assistance Program (CEAP). This is a federally funded program designed to help low-income households meet their immediate energy needs.   

CEAP Administrator for Brazoria County

Assistance for CEAP is not provided directly by the state, but through local organizations called subrecipients. For residents of Brazoria, Harris, and Galveston counties, the program administrator is Baker Ripley.

All applications and questions for CEAP must go through Baker Ripley.

• Utility Assistance Hotline: 713-590-2327
• Online Portal: https://bakerripley4.my.site.com/ceap

Services Offered by CEAP

The Comprehensive Energy Assistance Program helps eligible families and individuals with several critical needs. These services include:

• Payment of electricity, natural gas, or propane bills.
• Assistance with water bills.
• Service or repair of heating, ventilation, and air conditioning (HVAC) systems.

How to Apply to CEAP (Application Process)

To apply for CEAP, residents must contact Baker Ripley. Please note that the site listed at 3838 Aberdeen Way, Houston, TX 77025, does not take walk-in appointments or provide applications.

There are two ways to get an application:

1. Download: Click the link on the Baker Ripley/United Way Houston page to download the application in English or Spanish.
2. Request by Mail: Call the Utility Assistance Hotline at 713-590-2327 to have an application mailed to you.

Applications may take up to 8 weeks to be reviewed.

Required Documents (Critical for Approval)

To avoid delays, applicants must provide copies of all required documents. An application missing required documents will be delayed. This is the most common reason for a delay in receiving aid.

Be prepared to provide the following items for all household members:

• Proof of Identity: Texas Driver's License, Texas ID, US Passport, Military ID, Permanent Resident Card, or Matrícula Consular.
• Proof of Citizenship or Legal Residency: US Passport, US Birth Certificate, Permanent Resident Card, or Certificate of Naturalization.
• Proof of Income: Documentation for the last 30 days for all household members 18 years or older. This includes wages, Social Security income, unemployment, SNAP/TANF benefits, retirement, disability income, child support, etc.
• Current Utility Bills: Your current electricity, gas, and water bills.

CEAP Income Eligibility

Eligibility for CEAP is based on household income. All households must have an income at or below the amounts set by the program. These income limits are based on federal poverty guidelines and are updated regularly. The specific income amounts will be available on the application form or by calling the Baker Ripley hotline at 713-590-2327.

Help Directly From Your Electricity Provider

In addition to state and non-profit aid, many electricity providers offer their own hardship funds or payment flexibility. Residents should always contact their electricity provider to explain their situation and ask about assistance.

For Reliant Energy Customers (CARE Program)

Reliant Energy offers the Community Assistance by Reliant Energy (CARE) program to help customers facing financial hardship. This program works with agency partners to distribute funds.

To apply, call 2-1-1 and ask about assistance. It is important to know that if you do not meet the criteria for federal programs (like CEAP), you should inform the 2-1-1 representative that you are a Reliant customer and ask for agencies that have support from the CARE program. You may need to provide your last electricity bill or a disconnection notice.

For Direct Energy Customers (Neighbor-to-Neighbor Program)

Direct Energy customers may qualify for up to $700 per calendar year through the Neighbor-to-Neighbor Bill Assistance Program.

To apply, you must contact a participating agency that screens applicants and distributes these specific funds. The agencies listed as partners for this program in Brazoria County are:

• Brazoria County Community Development: 1524 E Mulberry Suite 162, Angleton, TX 77515. Phone: 1-979-864-1427.
• Baker Ripley: 3838 Aberdeen Way, Houston, TX 77025. Phone: 1-713-667-9400.

For CenterPoint Energy Customers

CenterPoint Energy encourages customers who are having trouble paying their bill to contact them immediately. They offer special payment options to qualified customers, which can help avoid disconnection or late fees:

• Payment Extension: A one-time due date extension.
• Payment Arrangement: Allows a total bill to be paid in smaller increments over a set period.

CenterPoint also refers customers to 2-1-1 and the United Way for financial assistance programs.

Brazoria County Government and Community Action Programs

Several county-level departments and non-profit partners provide a safety net for residents.

Angleton Community Assistance Offices

Several key services for Brazoria County residents are located in Angleton, often at the same or nearby addresses. It is best to call first to determine the correct office for utility aid.

• Brazoria County Community Development / Housing Authority: This department, funded by HUD grants, offers public service projects and housing assistance for low-to-moderate-income families.
• Address: 1524 E Mulberry, Suite 162, Angleton, TX 77515.
• Phone: (979) 864-1427  or (979) 864-1960.
• Brazoria County Community Action (GCCAC): This non-profit agency provides assistance with electricity, cooling, or gas bills.
• Address: 1216 N Velasco #B, Angleton, TX 77515.
• Phone: (979) 849-2928.
• Brazoria County Welfare: This office may also provide referrals or assistance.
• Address: 111 E. Locust St, Angleton, TX 77515.
• Phone: (979) 300-7145  or (979) 864-1710.

Brazoria County Emergency Rental Assistance Program (ERAP)

The Texas Rent Relief Program (TRR), which was a statewide emergency program, closed in 2023. However, Brazoria County has maintained its own local Emergency Rental Assistance Program (ERAP) portal.

This program was designed to help eligible tenants with household incomes at or below 80% of the local area median income who experienced financial hardship. The program has also provided aid for households experiencing homelessness, including temporary hotel accommodations.

Residents must visit the official county website to find the current program guidelines, required documentation, and the application portal link.

Local Community and Faith-Based Emergency Aid

For residents needing more immediate or emergency help, local non-profits and faith-based organizations are often the best resource.

For Pearland Residents

• Pearland Neighborhood Center (PNC): This organization offers a specific Utility Assistance program for individuals and families in Brazoria County, helping with electricity and gas bills. They also provide rent assistance and a food pantry.
• Address: 2335 North Texas, Pearland, TX 77581.
• Phone: 281-485-1987.
• Christian Helping Hands: This group offers financial resources for utility assistance, food, and prescriptions, though monetary limits are in place. Assistance is provided on a first-come, first-served basis, with doors opening at 9:30 am.
• Address: 3402 Swensen Rd, Pearland, TX 77581.
• Phone: 281-485-9776.

For Freeport Residents

• The Salvation Army: The Freeport location provides emergency assistance with basic needs, including utilities, food, and medicine.
• Address: 1618 North Avenue J, Freeport, TX 77542.
• Phone: (979) 233-5420.
• Application: Assistance is provided by appointment only.

For Lake Jackson, Clute, and Freeport (St. Vincent de Paul Network)

The Society of St. Vincent de Paul (SVdP) is a non-profit, faith-based organization that provides social services to people in crisis through local parish chapters. Several Brazoria County parishes have active conferences that may be able to help with utility bills. Assistance is typically by appointment only.

• Clute/Lake Jackson: St. Jerome's Catholic Church (Clute).
• Phone: (979) 266-7122.  
• Lake Jackson: St. Michael's Catholic Church.
• Phone: (979) 297-2046 (Call 9 am to 12 pm, Mon-Fri).
• Freeport: St. Mary's Catholic Church (St. Mary Star of the Sea).
• Phone: (979) 233-5271.
• Phone: (979) 233-5271.
• Pearland: St. Helen Catholic Church.
• Phone: (281) 485-2976 (Leave a detailed message).

Long-Term Solutions: Weatherization and Energy Efficiency

While financial aid helps with an immediate crisis, long-term solutions can reduce energy costs permanently. The Texas Department of Housing and Community Affairs (TDHCA) administers the Weatherization Assistance Program (WAP).

This program helps make homes for low-income households more energy-efficient, which lowers utility bills. Services can include adding insulation, sealing ducts, and other repairs. TDHCA also provides online resources and tips for energy savings.

Frequently Asked Questions

Residents of Bowie County, Texas, facing the stress of high energy costs or sudden financial hardship have access to dedicated support systems. Finding the right bowie county texas electric bill assistance program can feel overwhelming, but the resources are centralized and accessible. Help is available for low-income households, seniors, disabled individuals, and families with young children who are struggling to pay their electric bills.

The key to accessing this support is understanding the administrative structure. While major energy assistance funds are federal and state-managed, the applications and funds are not distributed directly by state agencies. The Texas Department of Housing and Community Affairs (TDHCA) is the state-level entity that oversees these programs, but it does not accept applications from individuals.

Instead, TDHCA distributes funds to local non-profit organizations, often called subrecipients or community action agencies. For residents of Bowie County, the primary, designated organization to contact is Community Services of Northeast Texas, Inc. (CSNT).

This organization is the central hub for processing applications and distributing funds for the main government utility assistance programs. Contacting CSNT is the most important first step for any resident seeking help.

The Primary Source for Assistance: Community Services of Northeast Texas (CSNT)

Community Services of Northeast Texas, Inc. (CSNT) is the designated community action agency serving Bowie County and eleven other counties in the region. As a "Community Action Partnership," its mission is to assist low-income households in transitioning to self-reliance.

A major part of this mission involves administering critical government-funded programs. Specifically, the Community Services division of CSNT manages the Comprehensive Energy Assistance Program (CEAP) and the Community Services Block Grant (CSBG). These programs are the primary sources of electric bill assistance for eligible Bowie County residents.

While CSNT serves a large area and has a central mailing address in Linden, Texas, the organization maintains outreach offices to provide direct assistance. For Bowie County residents, the most important location is the local Texarkana office.

This local presence is critical. Applicants can speak directly with staff, submit applications, and receive guidance on the complex documentation required. The Texarkana office has specific, limited walk-in hours dedicated to utility assistance, making it vital for applicants to be aware of this schedule before visiting.

How to Apply for Help at CSNT (Bowie County Office)

There are two primary methods for submitting an application to Community Services of Northeast Texas: visiting the local Bowie County (Texarkana) office in person or mailing a completed application to the main administrative office. For emergency assistance or to prevent a disconnection, the in-person visit is the most direct method.

Direct Contact Information (Texarkana)

This is the most critical, actionable information for a Bowie County resident seeking immediate utility help.

• Organization: Community Services of Northeast Texas, Inc.
• Physical Address: 1611 N. Robison Rd., Texarkana, TX
• Phone Numbers: 903-838-0746 or 903-838-0747 
• Walk-In Hours for Utility Assistance: Monday – Thursday, 9:30 am to 11:30 am ONLY

Visiting this office during these specific hours allows residents to submit their application and required documents for review.

Mail-In Application Process

For those who cannot visit the Texarkana office in person, there is a mail-in option. All persons requesting assistance must first complete the general "Application for Assistance". This completed application packet must be mailed to the central administrative office, not the Texarkana location.

• Mailing Address: Community Services of Northeast Texas, Inc., P.O. Box 427, Linden, TX 75563    

It is important to note that this mail-in process may take longer and is typically used for general intake rather than emergency utility intervention.

The Application Form

The application form required by CSNT is the "Application for Assistance". This document can be located on the Community Services of Northeast Texas, Inc. website. A direct, non-hyperlinked URL for the form is: (www.csntexas.org/documents/Full_Application_for_print.pdf)

This application requires Adobe Reader to view and print. The form is comprehensive and requests detailed information for the head of household and all other members living in the home, including names, dates of birth, Social Security numbers, and income information.

Program Details: The Comprehensive Energy Assistance Program (CEAP)

When residents apply for help through CSNT, the primary program they are seeking is the Comprehensive Energy Assistance Program (CEAP). Understanding this program helps applicants prepare for the eligibility requirements.

CEAP is the Texas program for the federally funded Low Income Home Energy Assistance Program (LIHEAP). It is administered at the state level by the Texas Department of Housing and Community Affairs (TDHCA). CEAP is designed to achieve two main goals: first, to assist low-income households in meeting their immediate energy needs, and second, to encourage consumers to control long-term energy costs through energy education.

The program is not a blanket entitlement; it is targeted. CEAP is structured to assist low-income households with the highest home energy needs. Eligibility and assistance levels are determined by taking into account both the household's "energy burden" (the percentage of income spent on utilities) and the presence of vulnerable household members.

Who Receives Priority for CEAP?

Due to limited funding, CEAP guidelines require CSNT to give priority to households that are most vulnerable to the health and safety risks of extreme weather and high energy costs. The priority groups are:

• Elderly individuals (defined as age 60 and over).
• Disabled individuals (of any age).
• Families with young children (under the age of six).

Households containing one or more of these individuals will be given priority for assistance, especially those with the highest energy burdens.

Required Documents for Your CEAP Application

An application submitted to CSNT will not be reviewed or processed until it is complete. Gathering all the necessary paperwork before visiting the office or mailing the application is essential to avoid delays.

While the specific CSNT checklist may vary slightly, the state and federal requirements are uniform. Applicants should be prepared to provide the following documentation for all household members:

• Photo Identification: A valid, government-issued photo ID (like a Texas Driver's License or state ID) is required for all household members 18 years of age and older.
• Social Security Cards: Original Social Security cards (or other official proof of Social Security Number) are required for every person living in the household, including all children.
• Proof of Citizenship/Legal Residency: Applicants must provide documentation verifying they are U.S. citizens, non-citizen nationals, or legal residents of the United States. This is a federal requirement for the program.
• Proof of All Household Income: This is one of the most critical components. Applicants must provide proof of gross income (before taxes) for the past 30 days for all household members 18 and older.
• Accepted income proof includes: Recent pay stubs (e.g., 4-5 weekly stubs, 2-3 bi-weekly stubs), a current Social Security award letter, a Supplemental Security Income (SSI) award letter, a VA benefits letter, retirement or pension statements, unemployment benefits statements, or child support payment records.
• For No Income/Cash Income: Individuals who are unemployed and receiving no benefits, are self-employed, are paid in cash, or receive informal family support will likely need to fill out and sign a "Declaration of Income Statement (DIS)" form.
• Important: Bank statements are typically not accepted as proof of income.
• Current Utility Bills:
• Applicants must provide their most recent electric bill (and gas/propane bill, if applicable).
• The utility bill must be in the name of an adult household member. If it is not, the utility provider may not accept the payment pledge from CSNT.
• If a disconnection notice has been received, that notice should be brought as well, as it documents the emergency status.

Specific Help for SWEPCO Customers: The Neighbor to Neighbor Program

Many residents in Bowie County are customers of Southwestern Electric Power Company (SWEPCO). For these customers, an additional layer of assistance may be available, but it is typically a secondary step after applying for government aid.

SWEPCO partners with Dollar Energy Fund, a non-profit organization, to administer the "Neighbor to Neighbor Program". This program is designed to lend a hand to those experiencing financial hardships who need help to get back on their feet. It provides eligible customers with a one-time utility assistance grant that is applied directly to their SWEPCO electric bill. This grant can be used to prevent a disconnection of service or to restore service that has already been shut off.

A critical aspect of this program is that it is explicitly described as a "fund of last resort". This means it is intended for situations beyond what is available through federal and state programs like CEAP/LIHEAP. Therefore, applicants are almost always required to apply for (and often exhaust) government assistance first.

How to Apply for Neighbor to Neighbor

The application process for the Neighbor to Neighbor Program is streamlined and integrated with the existing network of community assistance.

Path 1: Apply at a Local Agency

The primary way to apply for the program is through a local community action agency. Since Community Services of Northeast Texas (CSNT) is the designated community action agency for Bowie County, it serves as the intake partner for the Neighbor to Neighbor program.

The most efficient strategy for a SWEPCO customer is to inquire about the Neighbor to Neighbor Program at the same time they are at the CSNT office (1611 N. Robison Rd., Texarkana) applying for CEAP. This "one-stop" approach ensures the applicant is screened for all available programs.

Path 2: Contact SWEPCO Directly

SWEPCO customers can also call the utility company for information about assistance programs. The contact number for East Texas customers is 1-888-216-3523. A customer service representative can provide information on Neighbor to Neighbor and other options, such as payment extensions or arrangements.

Emergency Charitable Assistance in the Texarkana Area

For residents facing an immediate crisis, such as a same-day disconnection, or for those who may not qualify for the income-based government programs, local charities can be a vital resource.

The Salvation Army of Texarkana

The Salvation Army is a well-known provider of emergency assistance nationwide, and the Texarkana Corps is active in serving the local community. Their emergency assistance programs are specifically designed to help families with rent and utility bills "so they can keep the power and water on".

This aid is intended for individuals and families facing a temporary crisis, such as a sudden job loss, a medical emergency, or for seniors and disabled individuals living on a fixed income.

It is important for Bowie County, Texas, residents to understand the geography of the Texarkana metro area. The local Salvation Army office is technically located on the Arkansas side of the city, but it serves the entire Texarkana community, including residents of Bowie County.

• Organization: The Salvation Army Texarkana Corps
• Address: 400 E. 4th Street, Texarkana, AR 71854
• Phone: 870-774-2701
• Website: (https://southernusa.salvationarmy.org/texarkana/)

Individuals needing emergency help should call this office to inquire about the application process, required documents, and funding availability.

Other Potential Community Resources

While CSNT and The Salvation Army are the primary providers, other organizations may offer support or, at a minimum, provide information on available resources. The Texarkana Homeless Coalition, for example, maintains a resource list that includes utility assistance providers like CSNT.

It is also important to note that large-scale state or federal programs can open and close. For instance, the Texas Rent Relief Program, which also provided utility assistance, is now closed to new applicants.

However, new programs may become available in the future, especially following natural disasters or economic downturns. In such events, the TDHCA "Help for Texans" page and the local CSNT office would be the first sources of information on how to apply.

Long-Term Solutions for Lowering Electric Bills

In addition to providing immediate financial aid, Texas assistance programs are also designed to create long-term stability by reducing household energy costs. When applying for CEAP, residents should also inquire about these long-term solutions.

Weatherization Assistance Program (WAP)

The Weatherization Assistance Program (WAP) is another federally funded (Department of Energy) program administered by TDHCA through local subrecipients. The goal of WAP is to lower utility bills by making homes more energy efficient.

This is a free service for eligible low-income households. Certified professionals may install measures such as:

• Insulation in attics, walls, and floors.
• Weather-stripping and caulking around doors and windows.
• Tune-ups or repairs for heating and cooling systems.
• Installation of energy-efficient lighting.

The CSNT application form specifically asks if a home has ever received services from the Weatherization Program. This confirms that Community Services of Northeast Texas (CSNT) is the local administrator for this program as well. Applicants for CEAP should simultaneously ask to be placed on the list for the Weatherization Assistance Program.

Housing Vouchers and Utility Allowances

A separate, long-term path for assistance is through housing programs. The Ark-Tex Council of Governments (ATCOG) manages housing programs in the region, including Section 8 Housing Choice Vouchers.

Participants in these programs often receive a "utility allowance". This is a credit designed to help low-income families in subsidized housing pay for reasonable utility costs. While this is part of a larger housing program and not a standalone electric bill grant, it is a significant form of long-term utility assistance.

Residents with housing instability can contact ATCOG for information on their waiting lists and programs. Their website is: (https://atcog.org/).

A Clear Summary of Your Action Plan

Navigating financial hardship is stressful, but the path to assistance in Bowie County is clear and well-defined. The following steps provide a summary of the most effective plan for a resident seeking help.

1. Gather Your Documents First: Before making any calls or visits, collect all required documents. This includes a valid photo ID for all adults, Social Security cards for everyone in the home, proof of all household income for the last 30 days, and the most recent electric bill and any disconnection notice.
2. Contact CSNT First: The primary step is to contact Community Services of Northeast Texas, Inc. The most direct method is to go in person to the 1611 N. Robison Rd., Texarkana, TX office. Be sure to go during their specific utility assistance walk-in hours: Monday – Thursday, 9:30 am to 11:30 am.   
3. Inquire About All Programs: When at the CSNT office, applicants should not only apply for the Comprehensive Energy Assistance Program (CEAP) but also ask to be screened for the Weatherization Assistance Program (WAP). If the applicant is a SWEPCO customer, they must also explicitly inquire about applying for the Neighbor to Neighbor Program.
4. Contact The Salvation Army for Emergencies: If facing an immediate disconnection that cannot wait for the CEAP application process, or if the household does not qualify for CEAP, the next call should be to The Salvation Army of Texarkana at 870-774-2701 for emergency charitable aid.

These local organizations are staffed with professionals ready to help Bowie County residents navigate these challenges. The first step is making the call or visiting the local CSNT office.

Frequently Asked Questions