Residents facing difficulty paying their Caldwell County Texas electric bill assistance program options can find relief through several key local and state resources.  When disconnection looms or utility costs become unmanageable, knowing where to turn is critical. Help is available through community agencies , specific utility provider programs , and charitable organizations dedicated to supporting Caldwell County residents. This information provides a direct path to understanding eligibility, gathering necessary documents, and applying for financial aid for energy needs.

The Primary Source for Utility Help: Community Action Inc. of Central Texas

The most critical resource for Caldwell County residents seeking utility assistance is Community Action, Inc. of Central Texas.  This agency is the state-designated "subrecipient" organization responsible for administering federal and state utility assistance funds provided by the Texas Department of Housing and Community Affairs (TDHCA).

Because this agency serves a multi-county region—specifically Hays, Caldwell, and Blanco counties—it is the central hub for the most significant financial assistance programs.  Nearly all paths for state-funded utility help, including referrals from utility providers, lead directly to this organization.  Residents of Lockhart, Luling, and other parts of Caldwell County must apply through this agency to access the primary government-funded programs.

What is the Comprehensive Energy Assistance Program (CEAP)?

The main program offered by Community Action Inc. is the Comprehensive Energy Assistance Program (CEAP).  This is the primary program for energy assistance in the state.

It is important to understand the terminology: CEAP is the name of the Texas program, but it is funded by the federal Low Income Home Energy Assistance Program (LIHEAP).  When residents seek help, they are applying for CEAP.

The goal of CEAP is to assist low-income households in meeting their immediate energy needs, preventing disconnection, and encouraging long-term energy cost control.

Services provided under CEAP include:

• Utility Payment Assistance: Direct financial aid to help pay bills for electricity, natural gas, propane, and butane.
• Energy Education: Counseling and resources to help consumers learn to control and reduce energy costs for the future.
• Budget Counseling: Assistance with managing household finances to better accommodate utility costs.
• Crisis-Related Equipment: In some crisis situations, the program may assist with the purchase of portable heating or cooling units.

Who is Eligible for CEAP in Caldwell County?

Eligibility for CEAP is based on several factors, with a focus on serving the most vulnerable households.

• Residency: Applicants must be residents of Hays, Caldwell, or Blanco counties.
• Income: The household's gross income must be at or below 150% of the Federal Poverty Income Guidelines.
• Citizenship: At least one member of the household must be a U.S. citizen or a qualified alien.
• Priority Groups: Because funding is limited, CEAP gives priority to low-income households that are most vulnerable. This includes households containing:
• A child aged 5 or under.
• An elderly individual.
• A disabled individual. 
• A veteran.

Priority is also given to households with high energy use or a "high energy burden," meaning a large portion of the household income is spent on utility bills.

How to Apply for Assistance (The Process)

A completed application with all required documentation is mandatory to receive assistance.  Community Action, Inc. provides three distinct methods for submission.

1. Online Application The fastest and most direct method is to fill out and submit the Utility Assistance application online. The official portal is available at the Community Action, Inc. website: https://www.communityaction.com/utilityassistance.
2. Print and Mail Residents can download and print a physical copy of the application from the same website.  This completed paper application and all supporting documents must be mailed to the main office in San Marcos at the following address : Community Action, Inc. Attn: Francesca Ramirez PO Box 748 San Marcos, TX 78667-0748
3. Print and Upload For those who prefer to fill out the paper application but submit it electronically, the agency's website provides a portal to upload a scanned copy of the printed and completed application.

Required Documents for Your CEAP Application

Applications will not be processed until all required documentation is submitted. Gathering these items before starting the application is essential.

• Proof of Citizenship and Identity (for ALL household members): This is a strict requirement.  Applicants must provide documents in a specific combination:
• Either one document from List 1;
• Or one document from List 2 plus one document from List 3.
• List 1 (Citizenship): US Passport, Certificate of Naturalization, or Certificate of US Tribal Enrollment with photo.
• List 2 (Photo ID): State-Issued Driver’s License, State-Issued ID Card, Military Card, or a Current School ID.
• List 3 (Secondary ID/Status): A U.S. Certified, State-Issued Birth Certificate (not a hospital footprint record), Permanent Resident Card, or Social Security Card.
• Social Security Cards: A copy of the Social Security card is required for every member of the household, regardless of age.
• Proof of Gross Income (for the past 30 days): This is required for all household members aged 18 and older.  Acceptable proof includes:
• Paycheck stubs.
• Current-year award letters for Social Security, SSI, or VA benefits.
• Documentation for unemployment benefits, TANF, SNAP, or child support.
• Important: Bank statements and tax returns are not accepted as proof of income.
• Declaration of Income Statement: If any household member aged 18 or older is unemployed and has zero income, they must complete and sign this specific form, which is provided with the application.
• Energy Bills:
• A 12-month billing history from all energy providers (electric, natural gas, propane).  This is used to determine the household's energy burden. If the household has lived at the address for less than 12 months, they should provide the history for all months available.
• Current and past-due bills for all energy sources.
• A disconnect notice, if one has been received.

Local Caldwell County Contacts for Assistance

While the main administrative office is in San Marcos, Community Action, Inc. maintains local case managers and offices within Caldwell County for residents.

• Lockhart Office Contact:
• Case Manager: Bertie Hayes
• Address: 901 Bois D'Arc, Lockhart, TX 78644
• Phone: (512) 398-4420
• Luling Office Contact:
• Case Manager: Roxanne Cruz
• Address: 415 E. Davis, Ste. B, Luling, Texas 78648
• Phone: (830) 875-3707

The Lockhart office address at 901 Bois D'Arc is notable because it is the same location as the Caldwell County Christian Ministries.  This shared location allows residents in crisis to visit a single building to apply for utility assistance from Community Action and also receive food pantry services from the Christian Ministries, streamlining the process of receiving help.

Assistance from Your Electric Provider

Before or in addition to seeking state assistance, residents should contact their electric utility provider directly. The two primary providers in the area, Bluebonnet Electric Cooperative and the City of Lockhart, have programs to help customers.

For Bluebonnet Electric Cooperative Customers

Bluebonnet Electric Cooperative provides several options for members who are struggling to pay their bills.

Payment Extensions

The most immediate form of help is a payment extension, which allows a member to defer a payment to avoid disconnection.  An extension can be requested in two ways:

• By Phone: Call 800-842-7708.  When prompted, press 2 for the automated system, and then press 2 again to request a payment extension.
• Online: Log in to the 'My Blue bonnet' account portal. Under the 'Bill & Pay' tab, select the 'Payment Extensions' option.

Levelized Billing: The Steady Pay Program

For members who face challenges due to fluctuating bill amounts, the Steady Pay program offers a long-term solution.  This is not a discount or financial aid, but a billing option that makes payments predictable.

• What it is: Steady Pay allows a member to pay a consistent, levelized amount each month, eliminating the shock of high bills during peak summer or winter months.
• How it works: The monthly amount is calculated based on the member's average electricity use over the previous 12 months. This amount is then "recalculated" twice a year, in April and October, to adjust for actual usage and any existing debit or credit on the account. The new amount appears on the May and November bills.
• Enrollment: Members with at least six consecutive months of service history at their location are eligible to enroll.

Referrals to Local Agencies

Bluebonnet Electric Cooperative does not manage its own financial assistance fund. Instead, it actively works with and refers members to the official local agencies.

Their official referral list for Caldwell County residents confirms the key resources available, directing members to:

• Community Action of Central Texas (for CEAP)
• Caldwell County Vets First
• Capital Area Council on Aging
• Society of St. Vincent de Paul

All assistance options and referral links are listed on the Bluebonnet website at https://www.bluebonnet.coop/assistance.

For City of Lockhart Utility Customers

Residents who receive their electricity directly from the City of Lockhart have a specific program available to them, as well as direct access to the city's billing department.

The Good Neighbor Utility Program

The City of Lockhart sponsors the Good Neighbor Utility Program, a fund designed to assist eligible customers who are having difficulty paying their utility bills.  This fund is supported entirely by voluntary, tax-deductible contributions from other City of Lockhart customers.

How to Apply to the Good Neighbor Program

This is a critical point of information: The City of Lockhart does not accept or process applications for this fund. The program is "administered by Community Action, Inc., of Central Texas on the City's behalf".

Therefore, a City of Lockhart utility customer applies for the Good Neighbor Program using the exact same application and process at Community Action, Inc. as they would for CEAP. The city's own website directs residents to the Community Action application portal.  This single application streamlines the process, allowing Community Action to determine a resident's eligibility for all available funds (CEAP, Good Neighbor, etc.) at once.

Direct Utility Billing Contact

For all other billing questions, including payment arrangements, new service, or disconnection, residents should contact the City of Lockhart Utility Billing/Customer Service Department directly.

• Location: Lockhart City Hall, 308 W. San Antonio, Lockhart, TX 78644
• Phone: (512) 376-2475

Note: The city previously offered an "Emergency Utility Relief Grant" program related to the COVID-19 pandemic.  This program was funded by the CARES Act and expired in December 2020; it is no longer active.

Local Charitable and Non-Profit Assistance

If a household is ineligible for CEAP—perhaps due to income limits—or needs help more quickly than a government application can be processed, local charitable organizations provide a crucial secondary safety net.

Society of St. Vincent de Paul

The Society of St. Vincent de Paul is a faith-based organization that provides direct, person-to-person support to individuals and families in crisis.  Their services include financial assistance for rent, utilities, food, and medicine.

The Process (What to Expect)

The society's method is unique. When a person requests help, two trained volunteers, known as Vincentians, will typically schedule and conduct a home visit. This is not an inspection; it is a confidential and compassionate meeting to listen to the family's challenges, understand their needs, and respect their dignity.

Local Caldwell County Contacts

Assistance is provided through local church "conferences."

• Lockhart (St. Mary of the Visitation):
• Phone: 512-395-5005
• Process: This office is open by appointment only. Residents must call the number (answered Monday-Thursday, 8:00 AM - 5:00 PM). It is essential to leave a message that includes a full name, phone number, and the type of assistance needed. Calls are returned in the order they are received.
• Luling (St. John the Evangelist):
• ocation: 500 E. Travis, Luling, TX 78648
• Phone: 830-351-3143

The Salvation Army

The Salvation Army offers emergency assistance programs to help families with basic needs, including utility bills, to prevent homelessness and keep the power on.

Caldwell County Service Unit

The organization maintains a specific service unit dedicated to residents of Caldwell County.

How to Apply

In recent years, The Salvation Army has centralized its application process for financial assistance. Rather than visiting a local office, residents are directed to a confidential online portal.

• Process: Go to https://sahelp.org/.
• Applicants will be prompted to enter their home zip code.
• The system matches the applicant to the appropriate Salvation Army location (the Caldwell County Service Unit) and allows them to begin the online application. A case manager reviews the information and will contact the applicant for any additional details.

Specialized Assistance for Caldwell County Residents

Beyond the general-purpose programs, Caldwell County has specific, high-value resources dedicated to assisting veterans and seniors.

Help for Veterans: Caldwell Vets First

Caldwell County offers a powerful, locally-administered program specifically for its veteran population. "Caldwell Vets First" is not a charity; it is a county-run grant program.

Program Details

The program was established using grant funds from the Texas Veterans Commission (TVC) Fund for Veterans' Assistance. This includes a $100,000 grant for General Assistance.

Services

The general assistance grant provides temporary, emergency financial assistance to veterans and their families to help pay for essential expenses, which explicitly includes utilities and housing costs.

Eligibility

Applicants must be veterans or their surviving spouses.

How to Apply (Direct Contact)

To apply, veterans or their families should contact the Caldwell County Veterans Service Office directly.

• Officer: Sara Love, Veteran Services Officer
• Phone: 512-398-6492
• Email: Sara.Love@co.caldwell.tx.us
• Location: 1403 Blackjack Street, Lockhart, TX 78644 (in the Scott Annex Building)

Help for Seniors: Area Agency on Aging

For older residents, the Capital Area Council on Aging (AAACAP) serves as the "Area Agency on Aging" for the 10-county region, which includes Caldwell County.

Services

It is important to understand that AAACAP is primarily an "Information, Referral, and Assistance" hub.  It is a navigator service for seniors (aged 60 and older) and their caregivers. They do not typically provide direct financial aid for utilities, but they are experts in connecting seniors to the programs that do, such as CEAP, the Weatherization Assistance Program, and other benefits.

How to Contact

Seniors or their caregivers can contact AAACAP to be connected with a specialist who can help them find the right resources.

• Toll-Free Phone: (888) 622-9111
• Local Phone: (512) 916-6062
• Email: AAAInfo@capcog.org
• Website: https://www.capcog.org/divisions/area-agency-on-aging/

Long-Term Solutions for Lowering Electric Bills

Receiving payment assistance resolves an immediate crisis, but it does not address the underlying cause of a high electric bill. For a permanent solution, the state offers a free program to make homes more energy-efficient, lowering bills for years to come.

Texas Weatherization Assistance Program (WAP)

The Weatherization Assistance Program (WAP) is a federal- and state-funded program designed to reduce the energy cost burden for low-income households by installing free energy-efficiency measures.

Free Services

The process begins with a professional energy audit of the home.  Based on that audit, a crew will install free upgrades, which may include:

• Adding or improving ceiling, wall, and floor insulation.
• Caulking and weather-stripping around doors and windows.
• Patching holes in the building's envelope (outer walls, roof, etc.).
• Duct work, sealing, or insulation.
• Tune-up, repair, or replacement of old, inefficient heating and cooling (HVAC) systems.

Eligibility

Eligibility for WAP is similar to CEAP but has one crucial difference:

• Income: The income limit for WAP is higher than for CEAP. A household may be eligible if its income is at or below 200% of the federal poverty guidelines.
• This is a critical fact: A household that is denied CEAP (which has a 150% limit ) for being "over income" may still be eligible to receive thousands of dollars in free home upgrades through WAP.
• Priority: Priority is given to the elderly, persons with disabilities, and families with children.
• Occupancy: The program is available to both homeowners and renters.

How to Apply in Caldwell County

Like CEAP, WAP is administered by local subrecipients.  The state provides several ways to find the correct WAP provider for Caldwell County.

• Phone (Best Method): Call 888-606-8889 (from a landline). This toll-free number is designed to directly connect the caller to the WAP service provider for their county.
• Other Phone: Dial 2-1-1 or 877-541-7905 to be routed by the Texas Information and Referral Network.
• Online: Use the "Help for Texans" portal on the TDHCA website. Select "Weatherization" and enter Caldwell County to find the designated provider.  The portal is located at: https://www.tdhca.texas.gov/help-for-texans.

State Programs and Important Updates

It is important for residents to be aware of which state-level programs are active and which are closed.

Important Update: Texas Utility Help Program (TUH)

Many residents may have heard of the "Texas Utility Help" program that was heavily promoted. It is essential to know that this program is closed.

• The website texasutilityhelp.com is no longer accepting applications for energy or water assistance.
• The federal LIHEAP funds that supplied this temporary program are still available.  However, these funds are now only being distributed through the established network of local subrecipient organizations.
• For residents of Caldwell County, this means any application for state or federal utility help must go through the designated provider, Community Action, Inc. of Central Texas.

Using 2-1-1 Texas

At any point in the process, if a resident is unsure where to turn, or if they have additional needs beyond utilities (such as food, housing, or healthcare), a primary resource is available.

• What it is: By dialing 2-1-1 or visiting www.211texas.org, residents can access the free, confidential Texas Information and Referral Network.
• Value: A specialist will listen to the resident's needs and search a comprehensive database of local services to provide a direct referral to the organization best suited to help.

Frequently Asked Questions

Facing a high-cost energy bill or a disconnection notice can be incredibly stressful. For residents in Port Lavaca, Point Comfort, and across the region, a calhoun county texas electric bill assistance program may be available to provide financial relief. Support is accessible through state and federal programs like CEAP, local community agencies, and specific utility provider options. This information details the exact agencies to contact, what you need to apply, and the immediate steps you can take to protect your service.

Your Immediate Step: Contact Your Electric Provider

Before seeking external aid, your first call should be to the Retail Electric Provider (REP) listed on your bill. You have specific rights as a Texas utility customer that can prevent disconnection.  Contacting your provider immediately is the most direct action you can take. By law, when you indicate an inability to pay, your REP must inform you of all applicable payment options and payment assistance programs that are available.

Understand Your Rights: Deferred Payment Plans

If you cannot pay your full amount, you have the right to request a Deferred Payment Plan. The Public Utility Commission of Texas (PUCT) requires REPs to offer this option to residential customers who have expressed an inability to pay.  This is not a request for a favor; it is a formal payment arrangement.  

A deferred payment plan allows you to pay an outstanding balance in installments that extend beyond the next bill.  Your REP must inform you of this option.  According to PUCT rules, the plan must allow you to pay the delinquent amount in equal installments lasting at least three to five billing cycles.  It is critical to fulfill all terms of this plan, as failure to do so can lead to disconnection.

Disconnection Protections for Medical Needs or Weather

Your REP may not be able to disconnect your service under specific, critical conditions.

Medical Necessity: Disconnection can be postponed if a person in the home has a critical medical condition that requires electricity, but this is not automatic.

To obtain this exemption:

• The ill person's attending physician must contact the REP.
• The physician must submit a written statement attesting to the necessity of electric service to support life.
• You must also enter into a deferred payment plan.

This protection from disconnection lasts for 63 days.

Extreme Weather: Protections are also in place during extreme weather events. This applies when the National Weather Service issues a heat advisory or a cold alert in your area.

Calhoun County's Primary Utility Assistance Program (CEAP/LIHEAP)

The primary, government-funded program for energy bills is the Comprehensive Energy Assistance Program (CEAP).  This is the state of Texas's version of the federal Low Income Home Energy Assistance Program (LIHEAP).

A key point of understanding is how this program is managed. The Texas Department of Housing and Community Affairs (TDHCA) oversees the funds, but you do not apply to them.  TDHCA distributes the funds to local "subrecipients," which are community agencies that handle applications and distribute the aid across all 254 counties.  Your application must go through the designated local agency for Calhoun County.

The Local Agency for CEAP Applications

This is the most critical contact for residents seeking the CEAP/LIHEAP program. The designated subrecipient and administrator for Calhoun County is the Community Action Committee of Port Lavaca.

• Agency: Community Action Committee of Port Lavaca
• Address: 106 S. Commerce, Suite #A, Port Lavaca, TX 77979
• Phone: (361) 575-0478

When searching for assistance, you may see information for other agencies in Central Texas or surrounding areas.  Be aware that those agencies serve other counties (like Hays or Caldwell). For CEAP in Calhoun County, the Community Action Committee of Port Lavaca is the correct office to contact.

How CEAP Provides Support

CEAP is designed to assist low-income households in meeting their immediate energy needs.

Services include:

• Direct Bill Payment: Providing financial assistance for electricity, natural gas, and propane bills. 
• Crisis Assistance: In crisis situations, such as a disconnection notice or a broken HVAC system, the program can help repair or replace existing heating and cooling units.
• Energy Education: The program also includes education, needs assessment, and counseling on how to reduce energy costs and manage bills long-term.

While all low-income households can apply, priority is given to the most vulnerable.  This includes households with:

• Elderly individuals
• People with disabilities
• Families with children aged five or under

Eligibility is based on income. To qualify, your household's income must be at or below 150% of the Federal Poverty Guidelines.  You will be required to provide proof of income for the past 30 days for your household.

Local Emergency Financial Aid in Calhoun County

In addition to the official CEAP program, local community-based organizations may offer emergency funds. These are often the quickest source of aid for a pending disconnection.

It is important to differentiate between two local organizations with similar names. The "Community Action Committee" (discussed above) is the official administrator for the government CEAP program. The "Calhoun County Community Ministries" is a separate, local charity providing its own emergency fund.

Calhoun County Community Ministries (CCCM)

The Calhoun County Community Ministries (CCCM) is a local organization that provides a "Food Pantry & Emergency Fund."  This fund is specifically designated to provide emergency assistance with rent and utilities. 

Contact Information:

• Agency: Calhoun County Community Ministries
• Address: 331 Alcoa Drive, Port Lavaca, TX
• Phone: 361-552-1722
• Hours of Operation: Monday - Friday, 9:00 a.m. to 12:00 p.m.
• Website: www.calhouncountyministerialalliance.org 

Documents to Prepare for Local Aid

To apply for help from either the Community Action Committee or Calhoun County Community Ministries, you will need to provide documentation. Preparing these items in advance will speed up the process.

Be prepared with the following:

• Valid Identification: A Driver's License or other Picture ID with your current address.
• Proof of Household Income: You will need one month of recent check stubs, or a benefit letter from Social Security, SSI, VA, Unemployment, or Child Support.
• Proof of Expenses: Bring the utility bill you need help with. It is also highly recommended to bring copies of all bills you pay (rent, gas, water, car loan, insurance, etc.), as some agencies require these to assess your full household budget.

Additional Assistance from Charities and State Resources

If you need further help or do not qualify for the programs above, several broader networks are available.

Applying for Salvation Army Assistance

The Salvation Army is a national organization that provides emergency rent and utility assistance.  While the nearest major office is in Victoria , the most effective way for residents of any county to apply for financial aid is through their centralized online portal.

To apply, go to https://sahelp.org.  This website allows you to enter your zip code, which will match you to the appropriate Salvation Army location that serves Calhoun County. You can then begin the confidential online application for assistance.  This process is often more direct than trying to find a local service office.

2-1-1 Texas: A Statewide Resource

2-1-1 Texas is a free, confidential information and referral service. You can contact them 24/7 to find resources in your area.

How to Contact:

• Dial: 2-1-1 or (877) 541-7905 
• What to Ask For: When you speak to a representative or search the website, be specific. Ask for resources under the service term "Utility Expenses." More direct terms include "Electric Service Payment" and "Gas Service Payment Assistance."  Using this precise language will help the operator find the correct resources for you faster.

TDHCA's "Help for Texans" Search Tool

The Texas Department of Housing and Community Affairs (TDHCA) maintains an official search tool to help you find local providers.

To use this tool, visit https://www.tdhca.texas.gov/help-for-texans.  Select "Utility Bill Payment Help" from the menu, then enter "Calhoun County" or your city (like Port Lavaca) into the search field.  This tool will provide you with the contact information for the designated providers in the area, confirming the agencies listed here.

AEP Texas Customer Programs for Low-Income Residents

As a resident of Calhoun County, your transmission and distribution utility is AEP Texas.  AEP Texas offers its own set of programs, which are separate from the CEAP and local charity programs.

It is vital to understand the difference between these programs. Most AEP programs are focused on energy efficiency—helping you lower your bills over time—not on emergency bill payment for a current, overdue bill.

Efficiency Programs (Not Direct Bill Payment)

Most AEP Texas programs for low-income residents are designed to lower your energy use and reduce your bills over time through home improvements.

These programs include:

• Targeted Low-Income Program: Provides incentives for energy-saving measures like insulation, air infiltration sealing, and efficient lighting.
• Hard-to-Reach Standard Offer Program: This program also focuses on home efficiency measures for households at or below 200% of the federal poverty line.
• Cool Saver A/C Tune-up Program: Provides incentives for A/C tune-ups to improve efficiency and lower cooling costs.

You do not apply for these programs directly with AEP. They are delivered through a network of approved contractors.  You can find a list of participating contractors and learn more at https://aeptxsaves.com/residential-programs/.

Neighbor to Neighbor Program (Direct Bill Payment)

AEP Texas does sponsor one program for direct bill payment, which is administered by the Dollar Energy Fund.

The Neighbor to Neighbor Program is a hardship fund.  It is often considered a "fund of last resort," which may mean you need to apply for CEAP first.  The program provides a grant that is applied directly to your SWEPCO/AEP bill.

To apply, the best way to start is by calling AEP's customer service (1-877-373-4858 ) and asking specifically about the "Neighbor to Neighbor Program." They can provide you with information on how to apply through the Dollar Energy Fund or its local partner agencies.

Facing financial hardship is difficult, but resources are available for Calhoun County residents. The most important action is the first one: contact your electric provider immediately to request a deferred payment plan. At the same time, gather your documents and call the Community Action Committee of Port Lavaca or Calhoun County Community Ministries to begin the application process for direct assistance.

Frequently Asked Questions

Residents of Callahan County, Texas, seeking electric bill assistance program information have several immediate options for financial help. Facing high energy costs or a disconnection notice can be stressful, but resources are available.

Help is available through local community action agencies, state-level programs, and specific utility provider funds. The primary organization designated to administer utility assistance for Callahan County is Cornerstone Community Action Agency, which manages the state's Comprehensive Energy Assistance Program (CEAP) for local households.

This information will connect residents directly to the services available to help them manage energy bills and navigate the application processes.

Immediate Local Help: Your Primary Contact in Callahan County

For residents of Callahan County, the most direct path to receiving state and federal utility assistance is through a designated local provider. The Texas Department of Housing and Community Affairs (TDHCA) does not provide funds or accept applications from individuals directly. Instead, it distributes all assistance through local subrecipient organizations.

Cornerstone Community Action Agency

Cornerstone Community Action Agency is the designated local provider responsible for administering the Comprehensive Energy Assistance Program (CEAP) for Callahan County residents. This agency is the starting point for most applications for government-funded utility aid.

• Counties Served: Cornerstone Community Action Agency serves a five-county area that includes Brown, Callahan, Coleman, Comanche, and Eastland counties.
• Direct Contact Information: Residents should contact the agency directly by phone at 325-625-4167.
• Services Provided: The agency's role is to manage the intake and application process for CEAP, which is the state's method for distributing federal LIHEAP funds.

Understanding Your Electric Provider: A Critical First Step

The specific assistance programs available to a household in Callahan County depend entirely on the company that provides the electricity.

The county is served by both member-owned electric cooperatives and by Retail Electric Providers (REPs) operating in Texas's deregulated market.

The pathway to assistance is different for these two types of providers. Before seeking help, residents should look at their most recent electric bill to identify their provider.

• Path 1: If the bill is from Comanche Electric Cooperative Association, the household is a co-op member and has access to a specific set of programs.
• Path 2: If the bill is from a company like TXU Energy, Reliant, Tara Energy, or BKV Energy, the household is a customer of a Retail Electric Provider (REP) and must follow a different process.

Path 1: Assistance for Electric Cooperative Members (Comanche Electric)

Members of the Comanche Electric Cooperative Association (CECA) have a dual-track strategy for seeking assistance. They are eligible to apply for both the state's CEAP program (via Cornerstone) and a separate fund established for cooperative members. Applicants are encouraged to apply for both programs.

Program 1: Comprehensive Energy Assistance Program (CEAP)

This is the primary state-level assistance program for all low-income Texans.

• Action: Comanche Electric Cooperative members should first call Cornerstone Community Action Agency at 325-625-4167 to apply for CEAP funds.
• Eligibility: This program is income-based, generally requiring household income to be at or below 150% of the Federal Poverty Income Guidelines.

Program 2: Brazos Electric Cooperative Hardship Fund

This is a separate fund created specifically for members of participating Brazos Electric member cooperatives, which includes CECA.

• What it Covers: The fund is designed to help qualifying members pay for their electricity bills, particularly to offset the securitization charges related to Winter Storm Uri.
• Eligibility (Higher Income Limit): This fund has different eligibility criteria than CEAP. A household may qualify if:
  1. Household income is at or below 200% of the Federal Poverty Level. This is a higher income limit than CEAP, so families who do not qualify for CEAP may still qualify for this fund.
  2. Alternatively, a household member currently participates in SNAP, Medicaid, Supplemental Security Income (SSI), or Temporary Assistance for Needy Families (TANF).
• How to Apply:
• Online: The application portal is available at brazoshardshipfund.com.
• Phone: Applicants can call 844-770-8549 for questions or assistance.
• Hours: Phone support is available Monday through Friday, from 8:30 AM to 5:00 PM.
• Required Documents: Applicants will typically need a recent electric bill and proof of household income.

Path 2: Assistance for Retail Electric Provider (REP) Customers

Customers of Retail Electric Providers (REPs) like TXU Energy or Reliant Energy also have a dual-track strategy. They can apply for the state's CEAP program and their specific provider's own charitable assistance program.

Program 1: Comprehensive Energy Assistance Program (CEAP)

This foundational program is available to all eligible low-income households, regardless of their REP.

• Action: Customers of any REP should first call Cornerstone Community Action Agency at 325-625-4167 to begin the application process for CEAP.

Program 2: Provider-Specific Charitable Programs

Major REPs, in partnership with local social service agencies, offer their own private assistance funds. The application process for these funds is separate from CEAP and is typically coordinated through the 2-1-1 Texas hotline.

TXU Energy Aid

TXU Energy provides bill-payment assistance to customers in need through its TXU Energy Aid program.

• Who it is for: TXU Energy customers, including military veterans injured in combat.
• How to Apply: To find the local partner agency that distributes TXU Energy Aid funds, customers should call 2-1-1 or visit 211texas.org.
• Direct Contact: Customers needing a payment extension or deferred payment plan can also call TXU Energy directly at 800-242-9113.

Reliant Energy Community Assistance by Reliant Energy (CARE) Program

Reliant Energy offers support to customers facing extreme hardship through its CARE program, which is funded by the company and customer contributions.

• Who it is for: Reliant Energy customers experiencing hardship, such as loss of income or illness.
• How to Apply: Customers should call 2-1-1 to be connected with the local agency partners in their area that distribute CARE funds.
• Direct Contact: For general assistance, customers can also call Reliant at 866-222-7100. Applicants should be aware that it may take up to eight weeks to receive financial assistance through this program.

Assistance from Other Providers

Residents who are customers of other REPs should call the customer service number listed on their monthly bill. They should ask directly about "payment extensions" or "bill payment assistance programs," as many providers offer internal options.

State-Wide Programs (CEAP and LIHEAP) Explained

The assistance programs available in Callahan County are part of a larger state and federal structure.

Texas Comprehensive Energy Assistance Program (CEAP)

CEAP is the primary utility assistance program in the state. It is designed to assist low-income households in meeting their immediate energy needs by providing financial assistance for electricity, gas, and propane.

The program is administered by the Texas Department of Housing and Community Affairs (TDHCA) through a network of local providers, like Cornerstone Community Action Agency.

Low Income Home Energy Assistance Program (LIHEAP)

LIHEAP is the federal program that funds the state's CEAP. These federal funds are provided to help low-income households with heating and cooling energy costs, bill payment assistance, and energy crisis assistance.

When a resident applies for CEAP, they are applying for assistance made possible by LIHEAP.

Important: The Texas Utility Help Portal (TUH) is CLOSED

It is critical for applicants to know that the state's "Texas Utility Help" website (texasutilityhelp.com) is CLOSED and is no longer accepting new energy or water applications. Any resource directing residents to that portal is providing outdated information.

The correct state-level resource is the TDHCA "Help for Texans" website, which can be found at httpss://www.tdhca.texas.gov/help-for-texans. This portal is a search tool that will direct Callahan County residents to Cornerstone Community Action Agency.

General Eligibility and Required Documents for CEAP

Applying for utility assistance is a formal process that requires specific documentation from all household members. Preparing these documents in advance can speed up the process.

Income Eligibility

To qualify for CEAP, a household's gross income must be at or below 150% of the Federal Poverty Income Guidelines. The income limits are based on the number of people in the household.

Based on current guidelines, the 150% FPL limits are approximately:

• Household of 1: $21,870
• Household of 2: $31,725
• Household of 3: $39,975
• Household of 4: $48,225
• Household of 5: $56,475
• Household of 6: $64,725
• Household of 7: $72,975
• Household of 8: $81,225
• For households with more than 8 persons, $8,250 is added for each additional person.

Required Application Documents

Applicants should expect to provide extensive documentation. While specific requirements may vary slightly by agency, a standard application typically requires the following:

• Proof of Identity: An unexpired Texas Driver's License or Texas ID Card for adult household members.
• Proof of Citizenship/Residency: Proof of citizenship or qualified non-citizen status for all household members.
• Social Security Cards: Social Security cards for all household members.
• Proof of Income: Proof of all household income for the thirty (30) days prior to the application date for every household member 18 years of age or older. This includes pay stubs, Social Security, SSDI, unemployment benefits, TANF, or pension statements.
• Utility Bills: The household's current and past due electric bills, including any disconnection notices. Many programs also require a 12-month billing history from the utility provider.
• Completed Forms: Applicants will need to complete an intake application and sign consent forms provided by the agency.

This process can take time. Some programs warn that it may take up to 90 days to process an application or up to eight weeks to receive financial assistance.

The 2-1-1 Texas Hotline: Your Central Resource Hub

The 2-1-1 Texas hotline is a powerful, free, and confidential resource available 24/7. It functions as the central clearinghouse for all types of community assistance.

For Callahan County, the 2-1-1 service is a key partner of the United Way of Abilene.

Why You Should Call 2-1-1

Calling 2-1-1 is a critical step in several scenarios:

• It is the primary method for locating the social service agencies that distribute TXU Energy Aid and Reliant CARE funds.
• It can connect residents to their local CEAP provider (Cornerstone) if they cannot find the number.
• It connects callers to a wide range of other local non-profits, government agencies, food pantries, and housing support organizations.

Residents can reach this service by dialing 2-1-1 or by calling the United Way of Abilene's local number at (325) 673-8211.

Emergency Crisis Assistance: Local Churches and Charities

Government and utility-funded programs often have long processing times. They are not designed to resolve an immediate crisis, such as a disconnection notice for the next day.

In these emergency situations, local faith-based organizations and charities are often the best resource.

Local Ministerial Alliances and Churches

Many communities, including those in and around Callahan County, have local churches or ministerial alliances that maintain discretionary funds to help residents in a crisis.

• These organizations may provide emergency financial assistance for utilities, rent, or medical needs.
• This type of assistance is typically for one-time emergencies and may be limited to a specific dollar amount.

Residents in Baird, Clyde, and other Callahan County communities are encouraged to contact local churches directly to inquire about the availability of emergency utility vouchers.

United Way of Abilene

In addition to funding 2-1-1, the United Way of Abilene works with 22 agencies and 26 programs to enhance financial stability and health in the community.

Calling 2-1-1 or the local United Way office is the most effective way to find these hyper-local, charitable safety-net programs that may not have a wide public presence.

Other organizations like Catholic Charities or the Salvation Army also frequently offer this type of emergency financial aid.

Frequently Asked Questions

Locating a Cameron County Texas electric bill assistance program is a critical step for residents facing financial hardship. Support is available through various state and local initiatives, including the Comprehensive Energy Assistance Program (CEAP) and specific funds from local utility providers. This information clarifies where to apply for help, what documents you need, and how to get immediate assistance for your electricity costs in Brownsville, Harlingen, San Benito, and across the county.

The Primary State-Level Program: CEAP

What is CEAP?

The main support structure for Texas residents is the Comprehensive Energy Assistance Program (CEAP). This program is designed with two primary goals: first, to assist low-income households in meeting their immediate energy needs by providing financial assistance, and second, to encourage consumers to control energy costs over the long term through energy education.

Understanding the CEAP and LIHEAP Connection

It is helpful to understand how state and federal programs work together. CEAP is the official program in Texas that integrates and distributes all funds from the federal Low Income Home Energy Assistance Program (LIHEAP).

This integration is intentional. The state combines these funds into a single program, CEAP, thereby enhancing the efficiency and effectiveness of the services provided to clients. This structure also serves to eliminate the duplication of services, which could otherwise occur if multiple, separate LIHEAP-funded programs were operating at the same time. For you, this means that applying for CEAP is the correct way to apply for LIHEAP-based assistance in Texas.

The program is administered at the state level by the Texas Department of Housing and Community Affairs (TDHCA). However, TDHCA does not provide funds or accept applications from individuals directly. Instead, it operates through a network of local "subrecipient" organizations that manage the program in all 254 Texas counties.

Who is Eligible for CEAP?

General eligibility for CEAP is determined by household income. To qualify, a household's income must be at or below 150% of the Federal Poverty Income Guidelines.

While all households meeting the income guidelines can apply, the program gives priority assistance to the most vulnerable populations. This ensures that support is directed first to households with elderly individuals, disabled individuals, and families with young children aged five or under.

The program's policy is based on providing both immediate and long-term support. It offers immediate relief to help families avoid a utility crisis. At the same time, it equips participants with the knowledge to manage their energy expenses more efficiently in the future, with a goal of helping them regain self-sufficiency.

Applying for CEAP in Cameron County

For residents of Cameron County, the process of applying for CEAP is centralized through one primary organization.

Your Local Administrator: Community Action Corporation of South Texas (CACOST)

Who Administers CEAP in Cameron County?

The designated subrecipient organization that administers the Comprehensive Energy Assistance Program (CEAP) for all of Cameron County is the Community Action Corporation of South Texas (CACOST).

CACOST serves as the central hub for most utility assistance in the area. It not only manages the statewide CEAP  but also administers the local SHARE Program for Brownsville BPUB customers  and is the official referral agency for Magic Valley Electric Cooperative members. This means that for most residents of Cameron County, the path to assistance begins with this organization.

How to Contact CACOST

To begin the application process, your first step should be to contact the main call center.

• CEAP Call Center Phone: 956-423-1100

CACOST maintains offices in Cameron County where you can get information and submit applications.

• Brownsville Office: 519 E Madison St, Brownsville, TX 78520
• Harlingen Office: 1822 W. Jefferson Avenue, Harlingen, TX 78550

CEAP Income Limits for Cameron County Households

Eligibility for CEAP is calculated at 150% of the Federal Poverty Income Limits. Based on the program year guidelines, the maximum gross income levels for households are as follows:

• For a household of 1 person, the income limit is $23,475.
• For a household of 2 people, the income limit is $31,725.
• For a household of 3 people, the income limit is $39,975.
• For a household of 4 people, the income limit is $48,225.
• For a household of 5 people, the income limit is $56,475.
• For a household of 6 people, the income limit is $64,725.
• For a household of 7 people, the income limit is $72,975.
• For a household of 8 people, the income limit is $81,225.
• For households with more than 8 people, $8,250 is added for each additional person.

Documents Required to Apply at CACOST

To apply for CEAP, you must have a complete application. It is very important to note that incomplete applications will not be reviewed or processed. Gathering all your documents ahead of time is essential.

You will be required to provide the following items:

• Proof of Citizenship or Legal Residency: You must provide proof of citizenship status for all members of your household.
• Proof of Income: You must provide proof of all gross income for the past 30 days for all household members. This typically must be a "Payment Detail Summary Sheet" from your employer or benefit source. Bank statements will not be accepted as proof of income.
• Current Utility Bill: You must provide the current utility bill (electric, water, gas, etc.) that you need assistance with.
• Declaration of Income Statement: If your household has no income, you will be required to provide a Declaration of Income Statement.

Assistance Programs from Cameron County Utility Providers

In addition to the statewide CEAP, many local utility providers in Cameron County offer their own specific assistance programs. Your options will depend on which company provides your electricity.

Brownsville Public Utilities Board (BPUB) Customers

Your Assistance Options

If you are a BPUB customer, you have two distinct paths for assistance: the SHARE Program and standard Payment Arrangements.

The BPUB SHARE Program

The SHARE Program provides direct bill payment assistance to residential customers of BPUB who meet the qualifications.

A critical difference exists between the SHARE Program and the statewide CEAP program. While CEAP requires proof of citizenship for all household members , Proof of Citizenship is NOT a requirement to apply for the SHARE Program. This makes the SHARE program an essential resource for mixed-status or non-citizen households in Brownsville who would otherwise be ineligible for CEAP.

The program does have specific limitations:

• Assistance Amount: Assistance is capped at the amount of the bill, not to exceed $200.
• Frequency: Assistance is limited to one time per year.
• Account Status: Your account cannot be past due more than 2 months.
• Other Aid: You cannot receive SHARE funds in the same month you are receiving other assistance funds.

How to Apply for the SHARE Program

The SHARE Program is not administered by BPUB directly, but by qualified third-party agencies. To apply, you must schedule an appointment by calling one of the two partner agencies:

• Community Action Corporation of South Texas (CACOST): 956-435-0379
• Catholic Charities of the Rio Grande Valley: 956-541-0220

When you apply, you will need the following documents, which are different from the CEAP requirements:

• Your BPUB billing statement.
• Proof of income for the last 30 days.
• A Declaration of Income Statement (if your household has no income).

BPUB Payment Arrangements

Separate from financial aid, BPUB also offers simple payment arrangements for customers who need to pay off a past-due bill. This is typically in the form of an extension of your due date.

You can apply for a payment arrangement without speaking to an agent by using BPUB's automated phone system or through the MyAccount portal online. For questions about this option, you can contact BPUB Customer Service at 956-983-6121.

Magic Valley Electric Cooperative (MVEC) Members

Your Assistance Options

Magic Valley Electric Cooperative (MVEC) provides reliable electricity to many parts of the Rio Grande Valley. MVEC offers two main ways for members to get help: internal payment plans and external assistance referrals.

MVEC Payment Arrangements

If you know that you cannot pay your electric bill by the due date, MVEC encourages you to contact one of their customer service representatives. They will discuss a payment arrangement with you, though certain conditions may apply.

Financial Assistance Referrals for MVEC Customers

For emergency financial help (such as a grant), MVEC directs its members to contact The State Department of Housing and Community Affairs (which runs CEAP) or specific local assistance providers.

The local providers MVEC lists for Cameron County residents are:

• Community Action Corporation of South Texas (CACOST):
• Brownsville: 956-435-0379
• Harlingen: 956-423-1100
• South Texas Adult Resource Center (START):
• San Benito: 956-399-1322

AEP Texas Customers

AEP Texas functions as a Transmission and Distribution Utility (TDU) in the area. This means they maintain the poles and wires that deliver your power, but you receive your bill from a separate Retail Electric Provider (REP).

While AEP does not provide direct bill payment assistance, it does offer valuable programs designed to help low-income residents save energy and reduce their costs. These programs include:

• Cool Saver A/C Tune-Up Program: This program provides a tune-up for your air conditioning unit, which can cut cooling costs.
• Targeted Low-Income Program: This program provides energy-saving solutions and upgrades specifically for low-income customers.

You can learn more about these energy-saving programs at the AEP Texas website.

Support from Retail Electric Providers (REPs)

Provider-Specific Funds

If you live in a deregulated part of Cameron County, you may have a plan with a provider like Reliant, TXU, Gexa, or Direct Energy. Many of these REPs have their own customer assistance funds.

• Reliant Energy: Reliant offers the Reliant CARE program, which helps customers facing financial hardship. To get help, you should call 2-1-1 or visit 211texas.org. When you call, it is important to inform the representative that you are a Reliant customer and ask for agencies that have support from CARE, as this may connect you to a different pool of funds.
• TXU Energy: TXU offers assistance through TXU Energy Aid. This program works with local social service agencies to distribute funds to families in need. To find help, you can call TXU directly at 800-242-9113 or call 2-1-1 to be connected with a local partner agency.

Additional Emergency Financial Aid Agencies

Beyond state-run and utility-specific programs, a crucial safety net of non-profit and community organizations provides emergency assistance in Cameron County. These agencies are an excellent resource if you do not qualify for CEAP or if you need help beyond what other programs offer.

Catholic Charities of the Rio Grande Valley (CCRGV)

Dual Role in Assistance

Catholic Charities of the Rio Grande Valley (CCRGV) plays two important roles in local utility assistance. First, as mentioned earlier, it is one of the two agencies that administers the BPUB SHARE Program.

The Emergency Assistance Program

Second, CCRGV operates its own Emergency Assistance Program that is separate from the SHARE fund. This program offers "Short-Term Utility Assistance" for electricity, water, and gas to individuals and families in financial crisis, regardless of who their utility provider is.

Contact Information

You can contact the CCRGV office in Cameron County for information on applying for their general emergency assistance:

• CCRGV Brownsville: 955 West Price Road, Brownsville, TX 78520
• Phone: 956-541-0220

It is important to note that some of their other programs, such as Homelessness Prevention, have very specific eligibility criteria, including requirements to be a legal resident and have an income 30% below the Area Median Income.

The Salvation Army (Serving Brownsville and Harlingen)

Local Emergency Assistance

The Salvation Army has a long-standing presence in Cameron County, offering emergency assistance programs to help families pay their bills and keep their power on.

How to Apply for Salvation Army Assistance

There are two primary ways to apply for help from The Salvation Army:

1. Online Application: The most direct and efficient method is to apply online through the SAHelp.org portal. This confidential system will ask you to enter your home zip code. It will then match you to the appropriate Salvation Army location and allow you to begin the online application for assistance.
2. In-Person (Harlingen): The Salvation Army Harlingen Corps provides in-person Social Services for emergency rental and utility assistance. This is a local resource for residents in the Harlingen area.

• Location: 201 E. Monroe Avenue, Harlingen, TX 78550    
• Assistance Hours: To apply for emergency utility assistance, you must visit the Social Service office on Thursdays from 9:00am to 3:00pm.   

Loaves & Fishes (Upper Cameron County)

The Family Emergency Assistance Program

Loaves & Fishes of the Rio Grande Valley offers a "Family Emergency Assistance" program, which functions as a homeless prevention program by helping families overcome short-term financial lapses. This program provides assistance with rent or utilities for up to three months for eligible applicants.

Eligibility and Service Area

A key eligibility factor for this program is geography. It is specifically for low to moderate-income renters in "Upper Cameron or Willacy County". This means the program serves residents of Harlingen, San Benito, and other communities in the northern part of the county, rather than Brownsville.

How to Apply

To apply, you must complete a brief interview and provide documentation. For more information, you should call 956-423-1014.

South Texas Adult Resource Center (START)

San Benito Assistance

The South Texas Adult Resource Center (START) is a community nonprofit agency based in San Benito that focuses on social services for local families. START is a key partner agency for utility assistance in the San Benito area and is an official referral organization for members of the Magic Valley Electric Cooperative.

• Contact Information: 743 N. Sam Houston Blvd, San Benito, TX 78586
• Phone: 956-399-1322

Specialized and Municipal Support Programs

Beyond the county-wide agencies, some residents may qualify for specialized funds available only to certain groups, such as veterans or residents of a specific city. These programs often have dedicated funding and may be a more direct path to assistance if you qualify.

Cameron County Veterans Service Office Emergency Assistance

Who They Help

The Cameron County Veterans Service Office provides emergency financial assistance to veterans, their dependents, and their survivors.

Programs and Eligibility

This assistance is available for utilities and rent. The "Operation Lighthouse" program is a specific fund that can provide utility assistance of up to $300 for a veteran or their surviving spouse.

To be eligible, you must:

• Be a Cameron County resident.
• Be a veteran or surviving spouse.
• Provide a copy of your DD214 (proof of veteran status).
• Provide proof of residence, proof of income, and the late utility bill.

How to Apply for Veterans Assistance

To apply, you should make an appointment by contacting one of the two Cameron County Veterans Service Offices:

• Brownsville: 1124 E. Madison St.
• Phone: 956-544-0811
• San Benito: 1390 W. Express Way 83
• Phone: 956-247-3550

City of San Benito Hardship Assistance Program

Who is Eligible

Residents who live within the city limits of San Benito may be eligible for a dedicated municipal assistance program.

Program Funding

The CDBG-CV Hardship Assistance Program was funded to provide financial aid to San Benito residents who experienced financial hardship due to the COVID-19 pandemic, and this assistance may still be available.

Program Details

This program provides:

• Up to $500 for utility assistance (which covers electric, gas, and water).
• Up to three months of past-due rent or mortgage assistance.

Payments are made directly to the utility provider, landlord, or mortgage company on behalf of the eligible resident.

How to Apply

Funding for this program is limited, and applications are processed on a first-come, first-served basis. It is important to call as soon as possible to find out if you qualify and if funds are still available.

To apply, interested San Benito residents must call 956-541-4955 during normal business hours (Monday-Friday, 8 a.m. to 5 p.m.).

What to Do If You Receive an Electricity Disconnection Notice

Stay Calm and Act Quickly

Receiving a disconnection notice is stressful, but you have rights and specific actions you can take immediately. The situation must be handled with urgency.

Do Not Ignore It: Your Immediate First Step

The worst thing you can do if you receive a disconnection notice is ignore it. Your immediate first step is to call your electricity provider.

Most retail energy providers will work with you to set up a payment arrangement, especially if you are not habitually late. When you call, you must be direct and ask for help with your electricity bill.

Know Your Rights: The Disconnection Process

The Public Utility Commission of Texas (PUCT) has rules that protect consumers. Your provider cannot disconnect your power without notice or outside of these rules.

• 10-Day Notice: Your provider must provide you with a written Disconnection Notice. This notice must be mailed (or emailed, if you agreed to it) and cannot be sent any earlier than the first day after your bill is due.
• Disconnection Date: The disconnection date listed on the notice must be at least 10 days from the date the notice is issued.
• No Holiday/Weekend Disconnections: They cannot disconnect your service on a holiday, a weekend, or the day before, unless their personnel are available on those days to take payments and reconnect your service.

Ask for a Deferred Payment Plan

When you call your provider, you should specifically request a "deferred payment plan". This is a formal agreement that allows you to pay your outstanding balance in installments rather than all at once.

When you call and indicate an inability to pay, your REP is required to inform you of all available payment options and assistance programs they offer.

Special Protections That Can Legally Stop Disconnection

There are specific situations under PUCT rules where your provider may not disconnect your service for non-payment. You must inform your provider if you fall into one of these categories.

• Medical Condition: Your service cannot be disconnected if you or another resident on the premises has a critical medical condition and will become "seriously ill or more seriously ill" if the power is cut.
• To get this 63-day exemption, you must enter into a deferred payment plan, and your ill person's attending physician must contact the REP and submit a written statement attesting to the necessity of electric service.
• Extreme Weather Emergency: Disconnection is not allowed during an extreme weather emergency (as defined by the PUCT).
• Pending Assistance Payment: This is a crucial protection. Your provider may not disconnect you if, by the final due date on your notice, they receive notification from an energy assistance provider (like CACOST or the Salvation Army) that the provider will be "forwarding sufficient payment on your account".

This makes it critical to apply for assistance at an agency like CACOST immediately, and then ensure that agency notifies your electricity provider that your application is in process and payment is forthcoming.

Filing a Complaint

If you believe your electricity provider is not following these rules—for example, if they refuse a valid medical exemption or refuse to discuss a payment plan—you should first attempt to resolve the issue with the provider. If that fails, you have the right to file a complaint with the Public Utility Commission of Texas (PUCT).

Other Key Resources and Program Status

Two final resources can help you find assistance, and one important clarification can save you time.

Using 2-1-1 Texas

Dialing 2-1-1 from your phone or visiting 211texas.org connects you to a free, confidential information and referral service. They can provide information about services and agencies in your area, including utility assistance. This is the primary referral tool used by REP-funded programs like Reliant CARE and TXU Energy Aid.

TDHCA "Help for Texans" Portal

The Texas Department of Housing and Community Affairs (TDHCA) maintains the official state portal to find local providers.

On the "Help for Texans" website, you can select "Utility Bill Payment Help," enter "Cameron County," and the tool will provide you with the contact information for local subrecipients like CACOST.

Remember, TDHCA assistance funds go to these local organizations; the state does not accept applications from individuals directly.

Important Note: The LITE-UP Texas Program is Discontinued

An Outdated Program

You may find outdated information referencing the "LITE-UP Texas" program. Please be aware that the LITE-UP Texas program is defunct and no longer exists.

This program, which once provided electricity discounts, ran out of funding and its website no longer exists. Searching for this program will lead to a dead end. The current, active program for statewide utility assistance is the Comprehensive Energy Assistance Program (CEAP).

A Final Check on Your Path to Assistance

Your First Steps

Help is available, but taking the first step is essential. Your path to assistance depends on your location and situation.

• First Step (Most Residents): Your first call should be to the Community Action Corporation of South Texas (CACOST) at 956-423-1100 to ask about the CEAP program.
• Second Step (BPUB Customers): If you are a BPUB customer, you have a second, powerful option. Call CACOST (956-435-0379) or Catholic Charities (956-541-0220) and specifically ask about the SHARE Program, which has different eligibility rules and does not require proof of citizenship.
• Third Step (Specialized Groups):
• If you are a Veteran or surviving spouse, your first call should be to the Cameron County Veterans Service Office (956-544-0811 in Brownsville or 956-247-3550 in San Benito) to ask about the Operation Lighthouse fund.
• If you live inside the City of San Benito, your first call should be to 956-541-4955 to ask about the CDBG-CV Hardship Assistance Program, which is first-come, first-served.
• Immediate Crisis: If you are holding a disconnection notice, call your utility provider right now. Inform them you are applying for assistance and request a deferred payment plan.

Additional Resources

For more information and to find the provider nearest you, you can visit the state's official referral page at https://www.tdhca.texas.gov/help-for-texans or the website of the local administrator, CACOST, at https://cacost.org/.

Frequently Asked Questions

Finding a Camp County Texas electric bill assistance program can feel overwhelming, especially when facing financial stress. Residents have several strong options for help. These resources include government-funded programs, local charities, and direct support from electric providers. This breakdown provides a clear path to every available source of assistance.

The Primary Source for Aid: Community Services of Northeast Texas (CSNT)

For residents of Camp County, the most important organization to know is Community Services of Northeast Texas, Inc. (CSNT). This is the designated local agency that administers the state's main utility assistance programs.

Key Contact for Camp County

The main outreach office for Camp County is located in Mt. Pleasant. All persons requesting assistance must first complete an application.

• Agency: Community Services of Northeast Texas – Camp County
• Contact: Amy Perales
• Phone: 903-717-7400
• Address: 1506 W. Ferguson Rd., Mt Pleasant, Texas 75455
• Mailing Address: P.O. Box 427, Linden, TX 75563

Understanding CEAP (The Main Program)

CSNT administers the Comprehensive Energy Assistance Program (CEAP). This is the state-level program, funded by the federal Low Income Home Energy Assistance Program (LIHEAP), designed to help low-income households meet their immediate energy needs. Priority is given to households with elderly or disabled members and families with young children.

How to Apply for Assistance at CSNT

The application process is managed directly by CSNT and requires specific documentation from every person living in the household. Applications can be mailed to the Linden P.O. box.

Application Checklist (What You Need)

To apply, you will typically need to provide the following items:

• Photo ID or Driver's License for all household members 18 and older.
• Two forms of identification for children under 18 (like a birth certificate, Social Security card, or school records).
• Social Security Cards for each household member, regardless of age.
• Proof of U.S. Citizenship or legal resident status for all household members.
• Proof of gross income for the past 30 days for all household members 18 and older. This includes pay stubs, a Social Security award letter, or a benefits letter.
• A copy of your current, outstanding utility bill(s).

Income Eligibility Guidelines

To qualify for CEAP, your household's total gross income must be at or below 150% of the Federal Poverty Income Guidelines. The income limits for the 2025 program year are:

• 1 Person: $23,475
• 2 People: $31,725
• 3 People: $39,975
• 4 People: $48,225
• 5 People: $56,475
• 6 People: $64,725
• 7 People: $72,975
• 8 People: $81,225
• (For households with more than 8 people, add $8,250 for each additional person).

Support from Camp County Electric Providers

Before seeking charitable aid, always contact your electric provider first. They have programs and payment options to help customers avoid disconnection. The main providers in Camp County are Upshur Rural, SWEPCO, and Wood County Electric.

For Upshur Rural Electric Cooperative (URECC) Customers

URECC provides a list of local providers for members who need help. The primary agency they list for Camp County residents is Community Services of Northeast Texas (CSNT) at 903-717-7400.

URECC also offers a direct benefit for seniors. Members age 65 or older are not required to pay a deposit for their account, provided they have no outstanding balance. Call Member Services at 903-843-2536 to learn more.

For Southwestern Electric Power (SWEPCO) Customers

SWEPCO, an AEP company, offers several options. Customers can request payment extensions or payment arrangements to spread out a high balance.

SWEPCO also partners with Dollar Energy Fund to offer the Neighbor to Neighbor Program. This program provides grants paid directly to a customer's account. To apply, you must first call SWEPCO at 1-888-216-3523. They will provide information on local agencies that handle the application intake.

For Wood County Electric Cooperative (WCEC) Customers

WCEC encourages members who are struggling to call them. They can often set up payment arrangements or help members enroll in a pre-paid service. Like other providers, WCEC's primary referral for assistance in Camp County is Community Services of NE Texas Inc..

It is important to note that WCEC's "Operation Round Up" program is a charitable foundation. It awards grants to organizations and community projects, not for individual members' electric bills.

Other Local and Charitable Assistance

If you need more help, several other local and statewide organizations provide support.

2-1-1 Texas

This is the state's official and most comprehensive information and referral service. By dialing 2-1-1 or visiting 211texas.org, you can connect with a specialist who can provide information on many services and agencies in your area, including utility help.

The Salvation Army

The Salvation Army offers emergency assistance programs to help families struggling with rent or utility bills. For Camp County residents, these funds are administered by Community Services of Northeast Texas (CSNT). Applying at CSNT also screens you for these funds.

PATH (People Attempting To Help)

PATH is a non-profit that serves all of East Texas. They may provide utility assistance to individuals who have a past-due bill that is subject to disconnection. This service is available by appointment only and as funding allows. Call 903-617-7284 or 903-597-7284 to schedule an appointment.

Local Ministerial Alliances

Some local, faith-based groups offer limited, one-time financial assistance. These funds are often small and can be depleted quickly.

• Ministerial Alliance – Ore City: 903-968-3050 or 903-968-4114 (Hours are limited)
• Ministerial Alliance – Harleton Area: 903-935-0626 or 903-932-7383
• Ministerial Alliance – Gladewater: 903-845-2565

Specialized Aid: SAFE-T

SAFE-T (Shelter Agencies for Families in East Texas) is listed as a resource in the area. It is critical to know that SAFE-T is a domestic violence and sexual assault crisis center. While they do offer housing assistance, it is a specialized service for victims and survivors of abuse, not a general public utility fund. Their 24/7 crisis hotline is 903-575-9999.

Long-Term Solution: The Weatherization Assistance Program (WAP)

For a long-term fix to high bills, residents should apply for the Weatherization Assistance Program (WAP).

What is WAP?

WAP is a free program that helps make homes more energy-efficient to lower utility bills. Services are administered by CSNT and can include:

• Adding ceiling, wall, and floor insulation.
• Caulking and weather-stripping.
• Patching holes in the building envelope.
• Duct work and tune-ups or replacement of inefficient heating and cooling systems.

WAP Income Limits

A household that applies for CEAP may also be eligible for WAP. Crucially, WAP has higher income limits. A household may qualify for WAP even if its income is too high for CEAP.

WAP eligibility is set at or below 200% of the Federal Poverty Income Guidelines. The income limits for the 2025 program year are:

• 1 Person: $31,300
• 2 People: $42,300
• 3 People: $53,300
• 4 People: $64,300
• 5 People: $75,300
• 6 People: $86,300
• 7 People: $97,300
• 8 People: $108,300
• (For households with more than 8 people, add $11,000 for each additional person).

CRITICAL UPDATE: Texas Utility Help Program is CLOSED

Many online resources still mention the "Texas Utility Help" website. The Texas Department of Housing and Community Affairs (TDHCA) confirms this temporary emergency program is CLOSED and no longer accepting applications.

The state's permanent resource for finding assistance is the "Help for Texans" website. This portal will guide you to the designated local provider for your county. For Camp County, this will direct you to Community Services of Northeast Texas (CSNT).

In a Crisis? Know Your Rights

If you have a disconnection notice, you must act fast.

If You Receive a Disconnection Notice

1. Call Your Provider Immediately: Do not ignore the notice. Call your electric company and ask for a payment arrangement or a deferred payment plan. Most will work with you if you communicate.
2. Know Your Rights: A provider must give you a written notice at least 10 days before the disconnection date.
3. Know Your Protections: Your power cannot be disconnected for non-payment during an extreme weather emergency. It can also be delayed for 63 days if you have a critical medical condition, but this requires your doctor to contact the provider and submit a written statement.

For Renters: When Your Landlord Doesn't Pay

You have specific rights as a tenant in Texas.

• Illegal Shutoff: A landlord cannot legally interrupt your utilities to force you to move or in retaliation (Texas Property Code § 92.008).
• "All Bills Paid" Lease: If your lease states the landlord pays for utilities but they fail to do so, you have powerful remedies under Texas Property Code § 92.301.
• Your Remedies: If your landlord fails to pay a bill in their name, you may have the right to:
• Pay the utility company directly to avoid shutoff and deduct the amount from your rent.
• Terminate the lease in writing.
• Sue the landlord for damages, including moving costs and new utility connection fees.

Quick Contact List

Here are the most important numbers for seeking help in Camp County.

• Community Services of Northeast Texas (CSNT)
• Phone: 903-717-7400
• Texas 2-1-1
• Phone: Dial 2-1-1 or 877-541-7905    
• Website: 211texas.org
• SWEPCO (Provider)
• Phone: 1-888-216-3523
• Upshur Rural Electric Cooperative (URECC) (Provider)
• Phone: 903-843-2536
• Wood County Electric Cooperative (WCEC) (Provider)
• Phone: 903-763-2203
• PATH (By Appointment)
• Phone: 903-617-7284 or 903-597-7284
• SAFE-T (Domestic Violence Crisis Hotline)
• Phone: 903-575-9999

Frequently Asked Questions

Residents of Carson County, Texas, who are struggling to pay high electric bills or are facing a disconnection notice have options. A dedicated Carson County Texas electric bill assistance program exists to provide financial help. For low-income households in Panhandle, White Deer, Groom, and other parts of the county, utility bill payment help is primarily administered through a single, designated local agency. This organization manages state and federal funds to help families maintain their electrical service.

The Primary Source for Utility Help: Panhandle Community Services (PCS)

The main organization for low-income utility assistance in the Texas Panhandle is Panhandle Community Services (PCS). While their main office is in Amarillo, PCS is the official agency responsible for serving all 26 counties in the region, which includes Carson County. Residents of Panhandle, White Deer, and Groom must apply through this organization.

PCS administers public and private funds to pay utility bills for low-income families. Their Utility Assistance Program is specifically designed to prevent utility disconnects and stabilize household costs. 

• Phone Number: (806) 372-2531
• Address: 1309 SW 8th Ave, Amarillo, TX 79101
• Hours of Operation: Monday - Friday, 8:00 am - 12:00 pm & 1:00 pm - 5:00 pm
• Website: https://www.pcsvcs.org/services/utility/

Understanding the Comprehensive Energy Assistance Program (CEAP)

The main program administered by Panhandle Community Services is the Comprehensive Energy Assistance Program (CEAP).

Residents may also see references to the federal Low Income Home Energy Assistance Program (LIHEAP). In Texas, CEAP is the state program that integrates and distributes all LIHEAP funds. Therefore, when applying at PCS, residents are applying for CEAP.

The goal of CEAP is to assist low-income households in meeting their immediate energy needs. The program also helps consumers control long-term energy costs through energy education and budget counseling.

Do You Qualify for CEAP Assistance?

This section outlines the primary eligibility requirements for the CEAP program at Panhandle Community Services.

• Income Requirement: The household's total income must be at or below 150% of the current U.S. Poverty Guidelines.
• Bill Status: The household must have a current, outstanding utility bill.
• Residency: The applicant must live at the residence for which assistance is being requested.

A key qualification for the CEAP program is that services cannot be already disconnected. The program is designed to prevent disconnects. It is extremely important to apply as soon as you receive a high bill or a disconnection notice, rather than waiting until the service is shut off.

How to Apply for Assistance at Panhandle Community Services

Follow these steps to apply for the CEAP program through PCS.

1. Choose Your Application Method: The recommended method is to apply ONLINE through the PCS portal. Residents can also pick up a paper application at the PCS center or download a copy from their website to mail or deliver.
2. Prepare for the Processing Time: It is vital to understand that it can take up to 90 days to process a pre-screening intake application. In some cases, it may take longer.
3. Understand the Disclaimer: Submitting an intake application is the first step, but it does not guarantee eligibility or the receipt of services.

Required Documents for Your PCS Application

Failure to provide the correct documents is the most common reason for delays. Gather all of the following documents before applying.

Proof of Citizenship (for all household members):

• U.S. Birth Certificate (must be a State-issued Vital Statistics certificate, not a hospital copy)
• Current and valid U.S. Passport
• Certificate of Naturalization or U.S. Citizenship
• Immigration Documents (at least one person in the home must be a U.S. citizen)

Proof of Identity (for all household members):

• For household members 18 years and older: A Federal or State Government Issued Photo ID
• For household members under 18: A Vital Statistics Birth Certificate and school records
• Social Security Card for all household members, if applicable

Proof of Income (for all members 18 and older): You must provide documentation for all household income for the last 30 days.

• Employment check stubs (all stubs within the 30-day range)
• Social Security (SS), SSI, or SSDI Award Letter (must be for the current year)
• VA Retirement or Disability Letter (current year)
• Current Child Support Statement 
• Unemployment Benefits or Worker's Compensation printout

It is important to note that bank statements will not be accepted as proof of income.

The Utility Bill (Crucial):

• You must provide the actual, current Electric, Gas, or Propane bill.
• The bill statement must be recent (within 30 days of your appointment).
• The bill must be UNPAID and for an ACTIVE account.

Screenshots from an online portal or an account summary are unacceptable. You must provide the complete, actual bill.

What to Do If You Need Help Immediately

The 90-day processing time for the CEAP program is not fast enough to stop an imminent disconnection. If you have a disconnect notice, pursue two tracks at the same time: Track 1: Apply for the long-term CEAP program at Panhandle Community Services. Track 2: Use these immediate, short-term options to keep your lights on.

Option 1: Contact Your Utility Provider Directly

Your first call should be to the company that sends your electric bill, your Retail Electric Provider (REP). They offer options to prevent immediate shut-off.

For Xcel Energy Customers: Xcel Energy is a major provider in the Texas Panhandle  and offers direct help:

• Payment Arrangements: This allows you to spread your balance over monthly installments. Customers can sign up online or call Xcel Energy customer service at 800-895-4999.
• Medical Needs Verification: This program can postpone a service disconnection if there is a medical emergency.
• Website: https://tx.my.xcelenergy.com/s/billing-payment/energy-assistance

For Oncor Customers (Panhandle, White Deer, Groom): Oncor is the Transmission and Distribution Service Provider (TDSP) for many parts of Carson County, including Panhandle, White Deer, and Groom.

• Oncor maintains the power lines and does not bill customers directly. You cannot pay Oncor.   
• You must call the Retail Electric Provider (REP) listed on your bill (e.g., Reliant, Constellation, Tara Energy, etc.).
• Reliant customers can access the CARE program by calling 2-1-1 and stating they are Reliant customers.
• Constellation customers can request a Deferred Payment Plan to pay an outstanding balance in installments.

Option 2: Call 2-1-1 Texas

This is the most important phone number for finding emergency help. 2-1-1 Texas is a free, confidential information and referral service operated by the Texas Health and Human Services Commission. Utility providers and state agencies recommend it.

• Dial 2-1-1 from any phone.
• Call the toll-free number: (877) 541-7905.
• Website: https://www.211texas.org/

Select Option 1 for local community services. Ask the specialist for "emergency utility bill assistance" in Carson County. They have the most up-to-date list of agencies, charities, and churches with available funds.

Other Local Programs for Utility Assistance

In addition to the primary CEAP program, some local charities (primarily in Amarillo) offer small-scale, emergency financial aid. These funds are often limited.

The Salvation Army (Amarillo)

The Salvation Army offers emergency utility assistance.

• Location: 400 S. Harrison St, Amarillo, TX
• Phone: (806) 373-6631
• How to Apply: Assistance is provided on a walk-in, first-come, first-served basis.
• Requirements: You must bring an Original State ID or Social Security card, your most recent utility bill, and a disconnect notice. The name on your ID must match the name on the utility bill.
• Website: https://southernusa.salvationarmy.org/amarillo/

Central Church of Christ (Amarillo)

This church offers small, gap-filling assistance for utility bills.

• Location: 1401 S Madison St, Amarillo, TX
• Phone: (806) 373-4389
• How to Apply: No appointment is needed. Utility assistance is offered only on Sundays from 9:00 am to 11:00 am.
• Service Limit: This program is designed to fill a small gap. The maximum assistance provided is $50.
• Requirements: You must bring your utility bill.

Catholic Charities of the Texas Panhandle

Catholic Charities of the Texas Panhandle (CCTXP) provides a wide range of support services.

• Location: 2004 N Spring Street, Amarillo, TX
• Phone: (806) 376-4571

While CCTXP may not offer a direct, open-enrollment utility payment program , their Inter Faith Hunger Project provides critical indirect support. This food assistance program serves households where individuals sacrifice necessities like "medication, utilities, or rent in order to pay for food". By providing food, this program frees up a household's limited funds, indirectly helping them pay their utility bill.

A Note on State Programs: Help for Texans and Texas Utility Help

When searching for help online, it is crucial to know which programs are active.

IMPORTANT UPDATE: Texas Utility Help is CLOSED The statewide portal texasutilityhelp.com is CLOSED. This temporary program stopped accepting applications and is no longer a source of help.

The Correct State Resource: "Help for Texans" The current, official state resource is the "Help for Texans" website, managed by the Texas Department of Housing and Community Affairs (TDHCA). This website is a locator tool, not a direct application.

• Website: https://www.tdhca.texas.gov/help-for-texans

Residents should go to this site, select "Utility Bill Payment Help," and enter "Carson County" or their city (Panhandle, White Deer, Groom). This search will confirm that Panhandle Community Services is the correct, primary agency for CEAP and LIHEAP assistance.

Frequently Asked Questions

Finding a Cass County Texas electric bill assistance program can be overwhelming, especially when facing financial stress. Help is available in Northeast Texas for low-income households, seniors, and families struggling to pay utility bills. The following information details the primary local agencies, state-funded programs like CEAP, and provider-specific options that can provide immediate financial relief and long-term energy solutions.

Community Services of Northeast Texas (CSNT): The Local Contact for Aid

The primary organization for residents seeking utility help in Cass County is Community Services of Northeast Texas, Inc. (CSNT). This agency is the state-designated local provider, often called a "subrecipient," tasked with distributing federal and state assistance funds to eligible individuals and families in the area.

Contacting CSNT is the most critical first step for accessing most available aid. The agency serves as a central hub, managing several key programs simultaneously. This means a single application can often be screened for multiple types of assistance. The specific CSNT outreach office for Cass County residents is the most direct point of contact:

• Agency: Community Services of Northeast Texas – Cass County
• Coordinator: Olga Love
• Phone: 903-756-5596
• Fax: 903-756-7294
• Mailing Address for Applications: All completed applications for assistance should be mailed to the central processing address: P.O. Box 427, Linden, TX 75563.

CSNT administers the main government-funded energy program, the Comprehensive Energy Assistance Program (CEAP).

Furthermore, CSNT also manages local Salvation Army funds for Cass County, which can be used to assist clients with utilities, lodging, and prescriptions. By contacting this single agency, residents are effectively positioned to access the two largest sources of grant-based utility aid in the county.

Applying for the Comprehensive Energy Assistance Program (CEAP)

The most significant source of financial help is the Comprehensive Energy Assistance Program (CEAP), which is available through Community Services of Northeast Texas.

What is CEAP?

CEAP is the State of Texas's method for distributing federal funds from the Low Income Home Energy Assistance Program (LIHEAP). The Texas Department of Housing and Community Affairs (TDHCA) oversees the program, which provides funds to local subrecipients like CSNT to assist low-income households with their energy costs.

This assistance is provided as a grant, not a loan. It is typically paid directly to the household's electric provider to reduce or cover the cost of a bill.

The program is designed to help households meet their immediate energy needs. In some cases, it can also provide prospective payments to help with future bills.

Who Qualifies for CEAP in Cass County?

Eligibility for CEAP is primarily based on a household's income. To qualify for assistance, a household's total gross yearly income must be at or below 150% of the federal poverty guidelines.

The program counts gross income for the last 30 days from all sources, including Social Security (SS), SSDI, unemployment benefits, and TANF.

It is important to note that funding is limited. Therefore, priority is given to low-income households with the highest home energy needs. This priority is specifically designated for households containing:

• Elderly individuals (age 65 or older)
• Disabled individuals
• Families with children under the age of six

How to Apply: A Step-by-Step Process

Residents must apply through Community Services of Northeast Texas. The process is as follows:

1. Obtain the Application: All persons must first complete the "Application for Assistance". This form is available on the CSNT website or by calling the Cass County office.
2. Submit the Application: All completed applications must be returned by mail. They should be sent to the central mailing address: Community Services of Northeast Texas, Inc., P.O. Box 427, Linden, TX 75563.

Required Documents Checklist (Actionable Information)

An incomplete application can delay or disqualify a household from receiving assistance. Gathering all necessary paperwork before applying is essential.

The application packet requires specific documentation for all household members:

• Completed Application: A fully completed and signed Application for Assistance.
• Photo ID: A copy of a current Texas photo ID for every household member age 18 and over.
• Social Security Cards: A copy of the Social Security card (or a government document showing the number) for every member living in the home, including all children.
• Proof of Income: Proof of all gross income for all household members for the most recent 30-day period. Examples include paycheck stubs, a current Social Security or SSDI benefit letter, a TANF statement, or an unemployment benefits payment listing.
• Declaration of Income: A completed "Declaration of Income Statement" (DIS Form) is required for any household member 18 or older who has no documented income for the 30-day period.
• Utility Bills: A copy of the most recent utility bills for both heating and cooling the home (e.g., electric, natural gas, or propane).
• Billing History: A 12-month billing history from each energy provider. Utility companies may be able to fax this directly to CSNT at 903-665-8745 or email it to history@csnthelp.org.
• Food Stamps Statement: A copy of the household's current Food Stamps Benefit Statement, if applicable.
• Citizenship Documentation: Proof that at least one household member is a U.S. citizen or a qualified non-citizen.

Assistance from Local Utility Providers

Beyond state and federal programs, electric providers in Cass County offer their own assistance options. The correct path depends on which company provides the electricity.

SWEPCO Customers: The Neighbor to Neighbor Program

Southwestern Electric Power Company (SWEPCO), which serves much of East Texas , offers the Neighbor to Neighbor Program.

This program is a partnership between SWEPCO and Dollar Energy Fund, a hardship program administrator.

It provides eligible customers who are experiencing financial hardships with a utility assistance grant applied directly to their electric bill. These grants can prevent a service disconnection or restore service that has been shut off.

To apply for the Neighbor to Neighbor program, customers must contact a local community action agency. The application does not go directly to SWEPCO. Dollar Energy Fund partners with a network of organizations to handle application intake.

Community Services of Northeast Texas, Inc. (CSNT) is listed as a partner organization in Texas.

Therefore, the most effective action for a SWEPCO customer in Cass County is to contact the CSNT office. When applying for CEAP, they should also inquire about applying for the SWEPCO Neighbor to Neighbor Program, as the agency can likely process applications for both.

Bowie-Cass Electric Cooperative (BCEC) Member Options

For members of the Bowie-Cass Electric Cooperative (BCEC), assistance is handled differently.

As a member-owned cooperative , BCEC provides internal payment flexibility options rather than a separate grant program.

Members who cannot pay their bill by the due date have two primary options, both of which are contingent on the member's payment history and length of service:

1. Extensions: Short-term extensions are available. These are offered monthly as long as the member adheres exactly to the agreed-upon arrangement.
2. Deferred Payment Plans: For larger balances, a deferred payment plan may be available, allowing the member to pay the balance over time.

To access either of these options, the BCEC member must contact a Member Services Representative by phone. These arrangements are not automatic and require direct communication with the cooperative.

• BCEC Main Phone: (903) 846-2311
• BCEC Toll-Free: (800) 794-2919

Other Sources of Help for Utility Bills

In addition to CSNT and direct utility provider options, other programs and services are available to Cass County residents.

The Salvation Army Assistance

The Salvation Army provides a range of services, including utility assistance. A specific "Cass County TX (Linden) Service Unit" provides community-based assistance to residents in need.

As mentioned, Community Services of Northeast Texas (CSNT) administers Salvation Army funds for Cass County, bundling this aid with its other services.

However, residents can also apply to The Salvation Army directly through its dedicated online portal, SAHelp.org. This confidential online system allows individuals to apply for assistance by entering their home zip code.

The system matches the applicant to the appropriate Salvation Army location. A case manager may follow up for additional information. If assistance for utilities is approved, a notification is sent to the applicant and also directly to the utility company to secure the account while payment is processed.

2-1-1 Texas: Information and Referral Service

2-1-1 Texas is a free, confidential information and referral service operated by the Texas Health and Human Services Commission.

It is a critical resource for finding help of all kinds, including food, housing, and utility payment assistance.

Residents can contact 2-1-1 if they are unsure where to start, if CSNT funds are temporarily depleted, or if they need help with other issues beyond their electric bill. The service can provide a list of smaller, local organizations or faith-based groups that may have available funds.

• Phone: Dial 2-1-1 or (877) 541-7905
• Website: https://www.211texas.org

Texas Department of Housing and Community Affairs (TDHCA)

Residents searching for help may find the Texas Department of Housing and Community Affairs (TDHCA) website.

It is important to understand TDHCA's role. TDHCA administers and funds programs like CEAP (LIHEAP) and the Weatherization Assistance Program, but it does not accept applications or provide assistance directly to individuals.

The TDHCA website features a "Help for Texans" search tool. A resident can use this tool by selecting "Utility Bill Payment Help" and entering "Cass County".

This tool will provide the contact information for the official local provider, which in Cass County is Community Services of Northeast Texas (CSNT). This search tool ultimately confirms that CSNT is the correct starting point for state-funded assistance.

Long-Term Solutions for Lowering Energy Costs

While the programs above address the immediate crisis of a high bill, other programs are designed to solve the underlying problem by making a home more energy efficient.

The Weatherization Assistance Program (WAP)

The Weatherization Assistance Program (WAP) is a federal program administered by TDHCA and implemented by local agencies to help low-income households lower their long-term energy costs.

This program is provided at no cost to eligible homeowners and renters.

Trained professionals use diagnostic testing to determine which improvements will be most effective. Work may include:

• Installing attic, wall, and floor insulation
• Sealing air leaks
• Furnace improvements
• Adding ventilation, smoke, and CO alarms

The provider for the Weatherization Assistance Program in Cass County is Community Services of Northeast Texas (CSNT).

The application form used for CEAP bill payment assistance also includes a section for the Weatherization Program. When residents apply to CSNT for utility bill assistance, they should also inquire about their eligibility for WAP to secure a long-term reduction in their energy bills.

A Cass County Electric Bill Assistance Plan

This information provides a clear path for Cass County residents seeking help. The following steps summarize the most effective course of action.

1. Identify the Utility Provider: The first step depends on the name on the electric bill.

• Bowie-Cass Electric Cooperative (BCEC): Call (903) 846-2311 immediately. Speak directly to a Member Services Representative to request an extension or a deferred payment plan.   
• Southwestern Electric Power Company (SWEPCO): Proceed to the next step.

2. Gather Required Documents: Before contacting any agency, collect all necessary paperwork.

• Use the detailed checklist in the "Required Documents Checklist (Actionable Information)" section.   
• Failure to provide even one item can stop the application process. 

3. Contact Community Services of Northeast Texas (CSNT): This is the primary action.

• Call the Cass County Office: 903-756-5596 (Olga Love) to ask questions and request an application.   
• Submit the Application: Mail the completed application and all required documents to: P.O. Box 427, Linden, TX 75563.   
• Ask About All Programs: When applying, residents should ask to be screened for CEAP, the Weatherization Assistance Program (WAP), Salvation Army funds, and (if a SWEPCO customer) the Neighbor to Neighbor Program.

4. Use Secondary Resources: If more help is needed or CSNT is out of funds:

• Dial 2-1-1: Call 2-1-1 or (877) 541-7905 to find other local resources.
• Apply Online: Visit SAHelp.org to submit a separate application directly to The Salvation Army.

Frequently Asked Questions

Financial hardship from high utility costs can be overwhelming, but a county texas electric bill assistance program may be available. Texas provides support to low-income households through a network of local agencies designed to help residents manage their energy needs. This resource details the primary state programs, eligibility requirements, and the exact steps to find a provider in a specific county. Assistance is available for electricity, gas, and propane bills, often paired with energy education to help consumers control costs long-term.

Texas Energy Bill Assistance: The CEAP Program

The Primary State Program for Utility Help

The main, state-level program for utility help in Texas is the Comprehensive Energy Assistance Program (CEAP). The program is officially designed to assist low-income households in meeting their "immediate energy needs". CEAP provides financial assistance to help pay utility bills, which can be crucial for families facing a financial crisis.

A secondary but integral goal of CEAP is to "encourage consumers to control energy costs"  for years to come. This is accomplished through components like "energy education"  and, in some cases, "budget counseling". This structure means the program is not just a one-time payment but an intervention intended to provide both immediate relief and long-term stability.

The Link Between Federal LIHEAP and State CEAP

The funding for this assistance originates at the federal level. CEAP is the Texas implementation of the federal Low Income Home Energy Assistance Program (LIHEAP). In Texas, the CEAP framework integrates all LIHEAP-funded programs into a single, statewide system. For a resident seeking help, the terms "LIHEAP" and "CEAP" are often used interchangeably and lead to the same application process.

The entire system is intentionally decentralized. The federal government issues block grants to the state. The state, through the Texas Department of Housing and Community Affairs (TDHCA), then disburses these funds to local organizations known as "subrecipients." These subrecipients, which are typically local non-profits or community action agencies, are responsible for covering all 254 counties in Texas. This decentralized structure is why finding a local, county-level provider is the most critical step in receiving aid.

Locating Electric Bill Assistance in a Specific County

Because the state's assistance program is run at the county level, individuals cannot apply directly to the state. The Texas Department of Housing and Community Affairs (TDHCA) explicitly states, "TDHCA does not accept applications from individuals". Instead, residents must contact the local subrecipient (provider) for their specific county.

There are two primary, official methods for locating this local provider.

Method 1: The Official "Help for Texans" Tool

The TDHCA manages the official online database of all its approved local providers. This "Help for Texans" lookup tool is the most direct way to find the designated CEAP administrator for a specific county.

The precise steps to use the tool are as follows:

1. Navigate to the TDHCA's "Help for Texans" webpage, which is located at: https://www.tdhca.texas.gov/help-for-texans
2. In the section "Select the type of help you need," choose the option labeled "Utility Bill Payment Help."
3. In the next field, enter the name of the resident's city or county.
4. Click the "Find help" button.

The tool will then display the name, address, and phone number of the local organization responsible for processing CEAP applications in that area. This could be a local provider like the Brazos Valley Community Action Program (BVCAP)  or a county-run office like the Dallas County Department of Health and Human Services.

Method 2: The 2-1-1 Texas Helpline

A second, equally valid "front door" for assistance is the 2-1-1 Texas helpline. This is a free, confidential, 24/7 service operated by United Way. "Utility assistance" is consistently one of the top reasons people call the helpline.

This resource is highly recommended as a starting point by nearly all entities, including the state government , major utility providers , and other non-profit organizations. An individual can dial 2-1-1 from any phone in Texas. They may also call the toll-free number: 1-877-541-7905.

When calling, a specialist will ask for the caller's zip code and details about their situation. They can then provide a direct referral to the local CEAP provider and may also be aware of other private or charitable funds available in the area. The specialist can be reached at any time, day or night. Residents can also search the database online at 211texas.org.

It is important to note that these local agencies have all the authority in the application process. Furthermore, assistance is not an entitlement and is subject to the availability of funds. Local providers may be "at capacity with their funds". This means acting quickly and having all documents ready is essential. If one provider is out of funds, calling 2-1-1 is the best way to find out if another program has an open application period.

Eligibility for Utility Assistance

Qualification for CEAP is based primarily on household income, though certain households may receive priority.

Primary Eligibility: Household Income

To qualify for CEAP assistance, a household's income must be at or below 150% of the Federal Poverty Income Guidelines.

A critical detail of this requirement is that eligibility is based on the gross income for the past 30 days for all household members aged 18 and older. This "30-day" rule is significant because it means the program is designed to help those in a sudden financial crisis, such as a recent job loss, even if their annual income from the previous year was high.

Based on the most recently published figures, the income limits (150% of federal poverty guidelines) are as follows:

• Household of 1: $23,475
• Household of 2: $31,725
• Household of 3: $39,975
• Household of 4: $48,225
• Household of 5: $56,475
• Household of 6: $64,725
• Household of 7: $72,975
• Household of 8: $81,225
• For families with more than 8 persons, add $8,250 for each additional person.

Priority Households

Because funding is limited and not all eligible households can be served , local agencies must triage applications. Priority is given to low-income households with a high "energy burden" (spending a large portion of their income on utilities) or those that include at least one "vulnerable" individual.

When applying, it is essential to state if the household includes:

• A child aged 5 or under 
• An elderly individual
• A person with a disability
• A veteran

Informing the agency of these circumstances can move an application to the front of the line for a limited pool of funds.

Automatic Eligibility

In many cases, households are automatically considered income-eligible if a member is already enrolled in certain federal assistance programs. While this does not mean automatic approval (an application is still required), it simplifies the income verification part of the process. These programs often include:

• Supplemental Nutrition Assistance Program (SNAP)
• Temporary Assistance for Needy Families (TANF)
• Supplemental Security Income (SSI)

Preparing an Application: Required Documentation

Before contacting the local county provider, residents should gather all necessary documents. An application cannot be processed without this information. Even if a household has received help in prior years, the application process restarts every year, and all information must be resubmitted.

Based on standard CEAP application requirements across Texas counties, the following documents are typically needed:

• Proof of Identity: A valid, unexpired Photo ID or Driver's License for all household members 18 years of age and older.
• Proof of Household Members: Social Security cards are required for all members of the household, including children. For children under 18 without a photo ID, a U.S. Birth Certificate, school record, or vaccine record may be accepted.
• Proof of U.S. Citizenship or Legal Residency: As this is a federally funded program, this is required for household members. Accepted documents include a U.S. Birth Certificate, U.S. Passport, or Permanent Resident Card ("Green Card").
• Proof of Household Income (for the past 30 days): This includes documentation for all income sources for all adults.
• Paycheck stubs for the last 30 days.
• Current year's benefit award letters for Social Security, SSI, TANF, SNAP, or VA benefits.
• Unemployment benefits statement.
• Child support payment history.
• Proof of the Energy Need:
• A copy of the most recent electric, natural gas, or propane bill.
• If one has been received, a copy of the utility disconnection notice.

For individuals who are self-employed, paid in cash, or recently unemployed with no income, a "Declaration of Income Statement (DIS)" form is often provided by the agency. This allows the applicant to self-declare their income status, removing a potential barrier for those in non-traditional employment.

Responding to a Disconnection Notice

Receiving a utility disconnection notice can cause significant anxiety, but it is crucial to know that this notice does not mean an immediate shutoff. Residents have specific rights under Texas law.

Rights and Protections

• 10-Day Notice Period: A Retail Electric Provider (REP) must give the resident a written disconnection notice at least 10 days before the scheduled disconnection date.
• No Weekend/Holiday Shutoffs: The disconnection date generally cannot fall on a holiday, a weekend, or the day before, unless the REP's staff is available on those days to accept payments and reconnect service.
• Extreme Weather: A provider cannot disconnect service during an extreme weather emergency, as defined by the Public Utility Commission of Texas (PUCT).
• Critical Medical Condition: A disconnection can be temporarily stopped if a resident in the home has a "critical medical condition" and will become seriously ill if the power is cut. This protection requires the ill person's doctor to contact the REP and submit a formal written statement. This provides a 63-day exemption, but the resident must also enter into a deferred payment plan with the utility.

Immediate Actions to Take

The worst thing to do is ignore the notice. The best strategy is to pursue two tracks simultaneously. 

• Track 1: Contact the Electric Provider Immediately. Call the customer service number on the utility bill. Do not wait. Ask the representative for a "payment arrangement" or a "deferred payment plan". Most providers will work with customers who are not habitually late on payments. This can put a temporary hold on the disconnection.
• Track 2: Contact an Assistance Agency Immediately. At the same time, call 2-1-1 or use the "Help for Texans" tool to find and contact the local CEAP provider. A REP may not disconnect service if it receives notification from a recognized energy assistance provider (like a CEAP agency) stating that a payment pledge will be forwarded on the resident's account.

By pursuing a payment plan with the provider while simultaneously securing a pledge from an assistance agency, a resident dramatically increases their chances of keeping the utilities connected.

Help from Major Texas Electricity Providers

In addition to the state-run CEAP program, many of Texas's largest Retail Electric Providers (REPs) manage their own, privately-funded assistance programs. These are often funded by the company and by contributions from its customers.

These private funds are a separate "pot" of money from the federal CEAP/LIHEAP funds. This means a household could potentially be denied for CEAP (due to income rules) but still qualify for a "hardship" program from their provider.

The 2-1-1 Texas helpline acts as the central "clearinghouse" and referral service for both public and private assistance programs.

TXU Energy Aid

TXU Energy offers the "TXU Energy Aid" program. This program is funded by contributions from TXU Energy, its employees, and its customers. The funds are administered by selected social service agencies across Texas. To apply for this assistance, customers should call 2-1-1 or visit 211texas.org to find the local agency managing these specific funds.

Reliant Energy CARE Program

Reliant offers the "Community Assistance by Reliant Energy (CARE)" program. This program is also funded by Reliant and its customer contributions  and is designed to support customers facing "extreme hardship," such as a loss of income or family illness. To apply, Reliant customers should call 2-1-1 or visit 211texas.org to be connected with a local agency partner that distributes CARE funds.

Other Provider Assistance

Other providers, such as Green Mountain Energy, also offer payment arrangements and budget billing to help customers manage costs. They likewise direct customers in financial distress to call 2-1-1 to apply for LIHEAP and other community assistance programs.

Additional Community and Non-Profit Resources

If CEAP funds are exhausted or an applicant does not qualify, other local non-profits may offer emergency assistance. These organizations often have different funding sources and more flexible qualification guidelines.

The Salvation Army

The Salvation Army provides emergency financial assistance for utilities across Texas to help families prevent disconnection. This assistance is managed by their local teams, not a central state office. An individual must contact their local Salvation Army center to apply. They will likely be required to provide a disconnection notice and other documentation of their need.

Catholic Charities

Catholic Charities agencies in various Texas dioceses also provide utility assistance. The application process varies significantly by location. For example, Catholic Charities of Central Texas requires applicants to submit an online request form , while the Fort Worth diocese requires a phone call to their "Community Care Team". Services are available to people of all faiths, and an individual does not need to be Catholic to receive help.

Society of St. Vincent de Paul (SVdP)

The Society of St. Vincent de Paul (SVdP) offers direct, person-to-person assistance for rent, utilities, and other emergency needs. This organization is run by local volunteer groups, called "Conferences," which are often based in Catholic parishes. A core part of their process is the "Home Visit," where two volunteers (Vincentians) meet with the family to understand their challenges. To get help, a person must contact the local SVdP conference that serves their specific neighborhood or zip code. In some areas, like North Texas, a central intake form or phone number is used, and a local volunteer typically responds within 24-48 hours.

Frequently Asked Questions

Residents of Chambers County, Texas, facing financial difficulties have several options for electric bill assistance. Support is available through the state's primary utility aid program, known as CEAP, which is administered by a specific local community action agency. Additionally, several non-profit organizations and utility companies like Entergy and Reliant provide emergency funds and payment plans. These resources are designed to help residents in communities from Anahuac and Winnie to Mont Belvieu and Baytown avoid disconnection and manage energy costs.

The Primary State Program for Electric Bill Assistance

The most significant, state-administered resource is the Comprehensive Energy Assistance Program (CEAP). CEAP is the program used by the State of Texas to distribute federal funds from the Low Income Home Energy Assistance Program (LIHEAP).

This program is specifically designed to help low-income households meet their immediate energy needs and reduce their energy costs. The Texas Department of Housing and Community Affairs (TDHCA) oversees the program and distributes the funds.

The TDHCA does not provide assistance directly to individuals. Instead, it sends the funds to local "subrecipients," which are community action agencies that handle the applications and assistance for residents in their designated counties.

A resident's first step is to identify and contact the correct subrecipient for their county.

How to Apply for CEAP: The Local Administrator for Chambers County

For all residents of Chambers County, the designated CEAP (LIHEAP) subrecipient and administrator is the Greater East Texas Community Action Program (GETCAP)

It is critical for residents to know that GETCAP serves 27 counties in East Texas, and its administrative structure requires Chambers County residents to be processed through an office located in a neighboring county. This can be a point of confusion, as there is no GETCAP energy assistance office physically located within Chambers County.

GETCAP Contact and Appointment Information for Chambers County Residents

Chambers County residents who need to apply for the CEAP program must contact the GETCAP Jefferson County Office.

• Office Location: 1110 Calder Ave, Beaumont, TX 77701
• Office Phone: (409) 247-6270

The most direct way to schedule an appointment is by using the 24/7 automated phone system. Call this number to make, change, or cancel your appointment for assistance at the Beaumont office.

• Automated Appointment Line: (936) 720-7474

Required Documentation for Your GETCAP Application

You will be required to bring extensive documentation to your appointment. Failing to bring all required items may delay your assistance.

To ensure your application is processed successfully, gather the following items for all household members:

• Identification: A valid Driver's License or government-issued Picture ID for all adult household members.
• Social Security Cards: Physical Social Security cards for every person living in the household, including all adults and all children.
• Proof of Income (Past 30 Days): You must provide proof of all income for every household member 18 and older.
• Earned Income: The number of check stubs required depends on your pay frequency: 5 stubs for weekly pay, 3 stubs for bi-weekly pay (every two weeks), 2 stubs for semi-monthly pay (twice a month), or 1 stub for monthly pay.
• Unearned Income: Bring proof of all other income, such as TANF, Child Support, VA Benefits, Unemployment, Pensions, or Social Security.
• Critical Income Detail: For Social Security (SSI, SSD, SS), you must provide the official Social Security award letter. GETCAP cannot accept bank statements as proof of Social Security income.
• Utility Bill: Your most recent unpaid utility bill. It is essential to also bring any termination or disconnect notices you have received.
• Proof of U.S. Citizenship or Legal Residency: You must provide documentation for all household members. This requires one document from List A ORone document from List B plusone document from List C.
• List A (Provide one):
• Current U.S. Passport
• Certificate of Naturalization (N-550 or N-570)
• U.S. American Indian or Alaska Native tribal enrollment card
• List B (Provide one):
• List C (Provide one):
• Valid government-issued Photo ID (for adults 18+)
• School ID
• School record (for children 0-15)
• Shot record (for children 0-15)

Household Eligibility Requirements

Eligibility for CEAP is primarily based on two factors:

1. Income: Your household's gross income must be at or below 150% of the Federal Poverty Income Limits. The limit is based on the number of people living in your home.
2. Household Type: The program gives priority to "vulnerable" households, which are defined as those containing at least one elderly member, a person with a disability, or children aged five and under.

For more information on GETCAP programs, visit their official website at https://get-cap.org/.

Assistance Directly from Your Utility Provider

A second path for assistance is to contact your electric company directly. The process for this depends on where you live in Chambers County and which company sends you a bill.

Entergy Texas Customers (Anahuac, Winnie, and surrounding areas)

If your electric bill comes from Entergy, you may qualify for their privately funded assistance program.

• Program Name: The Power to Care.   
• Eligibility: This program is specifically for customers who are 60 years of age or older, or who have a documented disability.
• Local Administrator: The Power to Care program is not administered by GETCAP. It is run by a different local partner. For Chambers County, that partner is:
• Agency: Chambers Saint Vincent de Paul Society
• Address: 902 3rd Street, Winnie, TX 77665
• Phone: (409) 296-9891

Reliant Energy Customers (Mont Belvieu, Baytown, and deregulated areas)

If your electric bill comes from Reliant Energy , you may be eligible for their assistance program.

• Program Name: Community Assistance from Reliant Energy (CARE) program.
• How to Apply: Reliant distributes these funds through a network of partner agencies. The only way to find the correct agency is to call 2-1-1.
• Actionable Step: Call 2-1-1 (or 877-541-7905). When you speak to the representative, you must state that you are a Reliant customer and ask for the agency in your area that has Reliant CARE funding.  

TXU Energy Customers (Deregulated Areas)

If your electric bill comes from TXU Energy, they also offer a bill-payment assistance program.

• Program Name: TXU Energy Aid.
• How to Apply: Like Reliant, TXU uses 2-1-1 to connect customers with local partner agencies that distribute the funds.
• Actionable Step: Call 2-1-1 or visit 211texas.org. Ask the operator for the agency in Chambers County that is currently distributing TXU Energy Aid funds.

If Your Utility is CenterPoint Energy

Many residents in Mont Belvieu and Baytown will see CenterPoint Energy trucks and receive notices about power lines. It is important to understand that CenterPoint Energy is the TDU—they maintain the poles and wires, but they do not sell electricity or send you your bill.

You must look at your bill to identify your Retail Electric Provider (the company name on the bill, like Reliant or TXU) and contact that company for assistance using the steps above. You are also eligible for the main GETCAP/CEAP program. CenterPoint's own assistance funds are generally for its natural gas customers or for customers in other states.

Additional Charitable Aid in Chambers County

If you do not qualify for CEAP or need supplemental help, several local non-profit organizations provide emergency financial assistance, including for utilities.

Love Network of Baytown

This organization provides assistance with basic needs for residents in financial crises.

• Service Area: Love Network of Baytown explicitly serves Chambers County. Their service area includes the Chambers County zip codes of 77523 (Baytown/Beach City/Cove) and 77580 (Mont Belvieu).
• How to Apply: Assistance is by appointment only. Applications are completed via a phone interview.
• Phone: (281) 422-5683

The Salvation Army

The Salvation Army provides emergency financial assistance for utility bills when funds are available. Assistance in Chambers County is handled by local, volunteer-operated "Service Units".  

• Service Area: Chambers County is served by units in Anahuac and Winnie.
• How to Apply: These local units are overseen by a regional representative. For information on available funds and how to apply, contact the Southeast & Coastal Texas Regional Service Extension Representative.
• Regional Contact: (936) 414-8991

Catholic Charities of Southeast Texas

This organization serves nine counties in the region, including Chambers County, and offers financial services for those experiencing a temporary hardship.

• Program Name: "Home Matters" program.
• Service: Provides financial assistance with rent, food, and utilities.
• Service Area: Catholic Charities of Southeast Texas explicitly serves Chambers County residents.
• How to Apply: Call the main office for intake and to learn the specific application process and document requirements.
• Phone: (409) 924-4400 or (855) 924-4400
• Location: 2780 Eastex Freeway, Beaumont, Texas 77703

Immediate Actions if You Have a Disconnection Notice

If you have received a termination notice and are at immediate risk of having your power shut off, you must act quickly. The application process for assistance, especially CEAP, can take time. Use this 3-step crisis plan to "buy time."

Step 1. Call Your Electric Provider Immediately

Call the customer service number on your bill.

• Entergy: 1-800-368-3749
• Reliant: 1-866-222-7100
• TXU: 800-242-9113

Request a Payment Extension  or a Deferred Payment Plan. When you call, be sure to state that you are in the process of applying for financial assistance from a local agency. This can sometimes give you more options.

Step 2. Dial 2-1-1

Call 2-1-1 or visit the website https://www.211texas.org/. This free, confidential service from the Texas Health and Human Services Commission has the most up-to-date database of all agencies in your zip code (charitable, state, and provider-funded) that currently have funds available for utility assistance. This is the fastest way to find immediate, smaller-dollar help.

Step 3. Begin the CEAP Application

After you have secured a short-term extension from your provider, immediately begin the process for the larger CEAP program. Call the GETCAP automated appointment line at (936) 720-7474 to schedule your appointment. While you wait for your appointment day, begin gathering all the required documents (Social Security cards, ID, proof of income, award letters, etc.) listed in the section above.

For additional state-level resources, you may also search the Texas Department of Housing and Community Affairs' "Help for Texans" page at https://www.tdhca.texas.gov/. 

Frequently Asked Questions

Residents of Cherokee County, Texas, facing difficulties with high electric bills have several options for assistance. The primary resource for the Cherokee County Texas electric bill assistance program is a local community action agency that administers state and federal funds, including the Comprehensive Energy Assistance Program (CEAP).

Help is also available directly from specific utility providers, such as Cherokee County Electric Cooperative (CCECA) and others, as well as through broader state referral networks. Finding the right program starts with identifying your local provider and understanding the application process for the Greater East Texas Community Action Program (GETCAP), which serves as the main application point for residents.

The Primary Application Hub for Cherokee County Residents

For individuals and families in Cherokee County, the search for electric bill assistance begins with a single, central organization. This entity is designated by the state to manage and distribute federal and state funds allocated for utility help.

Greater East Texas Community Action Program (GETCAP)

The Greater East Texas Community Action Program (GETCAP) is the official local "subrecipient" organization responsible for administering energy assistance programs for low-income residents in Cherokee County. While the programs are federally funded (LIHEAP) and state-managed (CEAP), GETCAP is the local community action agency where residents actually submit applications, provide documentation, and get screened for eligibility.

GETCAP serves a large, 30-county area in East Texas, and it maintains a specific office to serve Cherokee County residents, located in Jacksonville.

Cherokee County Community Action Office Contact Information:

• Address: 613 E. Rusk Street, Suite C, Jacksonville, Texas 75766.
• Local Phone Number: 903-589-5060.
• Main Administrative Office (Toll-Free): (800) 621-5746.

Individuals seeking assistance should first attempt to contact the local Jacksonville office. If that office is difficult to reach, the main toll-free number for the GETCAP administrative headquarters in Nacogdoches is the next best point of contact.

GETCAP Application Process and Priorities

Due to extremely high demand for services, GETCAP operates on a priority-based system for accepting applications. This system is designed to serve the most vulnerable populations first.

First Priority Households:

• Elderly individuals (age 60 and over).
• Disabled individuals.
• Households with young children (under 5 years old).
• Referrals from partner entities.

Households that do not fall into one of these priority categories may face a significant wait or specific enrollment periods. In some cases, applications for all other households are accepted at designated times, such as after June 15th, but this can change based on funding availability.

This prioritization is a direct result of limited funding struggling to meet overwhelming community needs. This situation became more pronounced after the closure of broad, pandemic-era statewide portals, which funneled all demand back to these local community action agencies. Therefore, residents who are not in a priority group must be persistent and should simultaneously explore the alternative provider-based programs detailed later.

How to Apply for GETCAP Services

GETCAP offers several modern, low-barrier methods to start the application process, which is especially helpful for individuals who may have limited phone minutes or internet access.

• To Have an Application Mailed: Text your name and complete mailing address to 936.221.8695.   
• To Have an Application Emailed: Text your name and email address to 936.221.8707.
• To Request a Call Back: Text your name to 936.244.6947.

These text-based options are a significant benefit, allowing applicants to avoid long hold times on the phone and to request a paper or digital application that they can fill out on their own time.

Services Provided by GETCAP

Services Provided by GETCAP

GETCAP offers two primary programs related to energy costs, one for immediate crisis intervention and one for long-term solutions.

1. Energy Assistance: This is the direct financial assistance program for paying utility bills. It helps low-income households that have a high energy burden, meaning a large portion of their income goes to utility costs. This program is the local implementation of the state's CEAP program.
2. Weatherization: This program is designed to prevent high energy bills in the future. GETCAP will inspect a home to determine if modifications can lower energy costs. These services can include insulating attics, applying caulking to cracks in windows or doors, and adding weatherstripping. These home improvements are intended to make the homes of low-income families more energy-efficient.

Understanding the State and Federal Programs

When seeking help, residents will encounter several program names and government agencies. Understanding this structure helps clarify the process and identify the correct path to assistance. The system operates as a funnel, moving funds from the federal level down to the local office in Jacksonville.

LIHEAP: The Federal Funding Source

The Low Income Home Energy Assistance Program (LIHEAP) is a federally funded program. It is the original source of the money used for utility assistance.

LIHEAP provides funds to states to help families with energy costs, including:

• Energy bill payment assistance.
• Crisis assistance for households in danger of disconnection.
• Weatherization support.
• Equipment repair and replacement.

Individuals do not apply directly to the federal government for LIHEAP. This program is the funding source, not the application office.

CEAP: The Texas State Program

In Texas, LIHEAP funds are integrated into the Comprehensive Energy Assistance Program (CEAP). CEAP is the official state-level utility assistance program.

CEAP is administered by the Texas Department of Housing and Community Affairs (TDHCA). The TDHCA is the state agency that manages the program, sets the rules, and distributes the CEAP (LIHEAP) funds to local providers, which it calls "subrecipients," across all 254 counties in Texas.

The Bureaucracy Funnel: How to Get Help

This creates a clear, multi-layered system that every applicant must navigate. For a resident of Cherokee County, the path for federal and state aid is:

1. Federal LIHEAP: Provides the grant money to Texas.
2. State TDHCA: Administers the funds for Texas.
3. State CEAP: The official name of the Texas program.
4. Local GETCAP: The subrecipient organization that accepts applications and distributes the CEAP funds in Cherokee County.   

This means that while a resident might be searching for "LIHEAP" or "CEAP," their final, actionable step is to call the GETCAP office in Jacksonville.

How to Verify Your Local Provider: The "Help for Texans" Tool

The TDHCA does not provide financial assistance directly to individuals. Its primary public-facing tool is the "Help for Texans" search portal. This website allows any Texas resident to find the official, state-approved assistance provider (subrecipient) for their county.

How to Use the "Help for Texans" Portal:

1. Visit the official TDHCA website at www.tdhca.state.tx.us  and navigate to the "Help for Texans" page, or go directly to www.tdhca.texas.gov/help-for-texans.
2. On the portal, select the type of help needed. An applicant would choose "Utility Bill Payment Help".
3. Enter your location. An applicant should enter "Cherokee County" in the county field or a city such as "Jacksonville" or "Rusk" in the city field.
4. Click "Find Help." The tool will generate a list of organizations that may be able to help, which for utility assistance in Cherokee County is the Greater East Texas Community Action Program (GETCAP).

The TDHCA portal includes an important warning: providers listed may be at capacity with their funds and may not be able to assist everyone who calls. This reinforces the high-demand situation reported by GETCAP and underlines the need for residents to be persistent and to explore all available options.

Critical Update: TexasUtilityHelp.com is CLOSED

During the COVID-19 pandemic and subsequent economic challenges, the state launched a centralized, web-based application portal called TexasUtilityHelp.com.

This program is NO LONGER ACCEPTING NEW APPLICATIONS. The Texas Department of Housing and Community Affairs (TDHCA) has officially closed the portal for utility assistance applications.

All individuals seeking help are now directed away from the defunct TexasUtilityHelp.com website and back to the "Help for Texans" portal (https://www.tdhca.texas.gov/help-for-texans) to find their local provider.

It is crucial for residents to know that any website or resource still directing them to apply at TexasUtilityHelp.com is providing outdated and incorrect information. This will result in a dead end and waste valuable time. The correct and current procedure is to contact the local CEAP provider—GETCAP—directly.

Assistance and Programs from Your Specific Electric Provider

Before waiting for a government program application to be processed, the most immediate step for any resident facing a high bill or a disconnection notice is to contact their utility provider directly.

Many providers have resumed shutoffs but will work with customers to set up a payment plan or find assistance. The sooner a customer contacts their provider, the more options they are likely to have. Different electric providers operate in Cherokee County, and each offers different assistance paths. 

For Cherokee County Electric Cooperative (CCECA) Members

Residents who are members of the Cherokee County Electric Cooperative Association (CCECA) have specific options available directly from their provider.

• Emergency Assistance: If a member is unable to pay their CCECA electric bill due to an emergency, CCECA's official policy is to refer that member to a state Comprehensive Energy Assistance Program (CEAP) provider. As established, this provider is the Greater East Texas Community Action Program (GETCAP). CCECA members will apply for crisis assistance through the same GETCAP office as other residents.
• Direct Contact: For more information on energy assistance or to discuss a bill, CCECA members should contact the Member Service Department at 903-683-2248 ext. 4700 or email linettea@cceca.net.
• Levelized Billing Plan: CCECA offers a budgeting tool called the "Levelized Billing" plan. This plan is designed to keep electric bills affordable and predictable every month, removing the guesswork from budgeting for Texas's fluctuating weather.
• How it Works: The current month's kilowatt-hour (kWh) usage is averaged with the usage from the previous twelve months. The bill is then calculated on that average number of kWh. The bill amount changes slightly each month as the 12-month rolling average is updated, but it avoids the extreme payment spikes of summer and winter.
• Eligibility: This plan is available for residential CCECA members who currently have a zero balance on their account. This makes it a proactive budgeting solution for the future, not an emergency payment program for a past-due bill.

For SWEPCO (Southwestern Electric Power Company) Customers

SWEPCO is another utility that serves parts of East Texas, including communities in and around Cherokee County.

• Neighbor to Neighbor Program: SWEPCO offers the Neighbor to Neighbor Program, which lends a hand to customers experiencing financial hardships. This program provides a utility assistance grant that is applied directly to the customer's bill.
• Program Administrator: This assistance program is administered by the Dollar Energy Fund.   
• How to Apply: SWEPCO customers in East Texas should call 1-888-216-3523 to speak with a representative about assistance options. They can also use the Dollar Energy Fund's "Agency Finder" online to locate a local community-based organization that processes applications.
• Other Options: SWEPCO also encourages customers struggling to pay to contact their Customer Solutions Center at 1-877-446-7211 to discuss flexible options, including extended payment agreements.

For Oncor Customers (A Critical Clarification)

Many residents in Cherokee County live in the Oncor service area, which can be a source of significant confusion.

• Oncor's Role (TDU vs. REP): Oncor is a Transmission and Distribution Utility (TDU). This means Oncor owns and maintains the power lines, poles, and electric meters. Oncor is responsible for restoring power during an outage but does not bill customers directly for electricity usage.
• REP's Role: In Texas's deregulated market, residents choose a Retail Electric Provider (REP), such as Reliant, TXU Energy, or dozens of others. The REP is the company that sends the monthly bill and collects payment.
• Assistance from Oncor: Because Oncor does not handle billing, it does not offer direct emergency bill payment assistance. Instead, Oncor's primary low-income program is the Low-Income Weatherization Program.
• This program provides incentives to service providers to make energy-saving improvements in qualifying homes at low or no cost to the resident.
• This is a long-term solution to reduce energy demand, not a short-term crisis payment program.
• Eligibility is based on income (at or below 200% of federal poverty guidelines) or participation in other programs like SNAP, Medicaid, or LIHEAP.
• Action for Oncor Customers: An Oncor-area customer seeking immediate bill payment help must contact their Retail Electric Provider (REP)—the company listed on their monthly bill.

For Reliant Customers

Reliant is a major REP that operates within the Oncor service area.

• CARE Program: Reliant offers the CARE (Community Assistance from Reliant Energy) Program. This program, funded by Reliant and customer contributions, helps customers facing financial hardship pay their electricity bills.
• How it Works: Reliant's CARE funds are distributed through a network of local social service agency partners.
• Local Partner: Reliant explicitly lists the Greater East Texas Community Action Program (GETCAP) as one of its agency partners.
• The "Virtuous Loop": This creates a "virtuous loop" for Reliant customers in Cherokee County. A Reliant customer can go to the same GETCAP office in Jacksonville (613 E. Rusk Street) and be screened for both the state/federal CEAP funds and Reliant's private CARE funds. This reinforces GETCAP as the single most important application hub for multiple assistance streams.
• How to Apply: A Reliant customer can call Reliant directly at 1-866-222-7100  to request a copy of their disconnection notice (if needed for an application) and to be referred to a CARE agency. They can also dial 2-1-1 to be connected to local agency partners.

For Reliant Customers

If a resident is ineligible for the primary CEAP/GETCAP program, or if that program has exhausted its funds, several other community-wide resources are available.

2-1-1 Texas: The Statewide Information Hotline

• What it Does: The 2-1-1 Texas service is a free, anonymous social service hotline operated by the Texas Health and Human Services Commission. By dialing 2-1-1 from any phone (or 877-541-7905), residents are connected to a call center that maintains a comprehensive database of local services. 
• Utility Assistance: Callers can specifically ask for information on organizations in Cherokee County that provide "utility bill payment help".
• The Information Safety Net: This service is the "information safety net." If GETCAP cannot help, 2-1-1 is the next call to make. The 2-1-1 database often includes smaller, local, or faith-based organizations (churches, crisis ministries) that may offer limited financial assistance but are not part of the official state CEAP system.

The Salvation Army

• A Parallel Path: The Salvation Army provides emergency assistance to individuals and families facing financial crises, including help with utility bills. Because The Salvation Army is a private, non-governmental charity, its funding and eligibility rules are completely separate from the state's CEAP program. This makes it an excellent alternative path for assistance, as its funds are not tied to the same overloaded system.
• How to Apply: The Salvation Army has a centralized online application portal. Residents of Cherokee County can visit SAHelp.org.
• On this website, an individual enters their zip code to be matched with the appropriate Salvation Army location.
• They can then begin a confidential online application for assistance.
• If assistance is approved for rent, mortgage, or utilities, a notification is sent to the utility company or landlord to secure the account while payment is processed.
• Residents can also search for Texas service extensions and local centers on the Salvation Army's main website.

Weatherization Assistance Program (WAP)

For long-term relief from high energy costs, residents can apply for the Weatherization Assistance Program (WAP).

• Long-Term Solution: WAP helps lower utility bills by making a home more energy-efficient. This is not an emergency payment program but a preventative measure to reduce future costs.
• Local Providers: As previously noted, this service is offered to eligible low-income residents in Cherokee County through two primary channels:
  1. Greater East Texas Community Action Program (GETCAP).
  2. Oncor (for residents within the Oncor service area).

Programs for Specific Situations

Some programs are designed to help with utility-related costs for specific qualifying individuals.

• Victims of Family Violence: Individuals who are victims of family violence may be eligible to have their electric service deposit waived.
• Lifeline Program: The Lifeline program is often mentioned alongside utility assistance, but it is important to note it is not for electricity bills. Lifeline is a federal program that helps qualified low-income individuals pay the monthly cost of basic telephone service or internet access.

Important Clarification: Resources Often Confused with Utility Help

A search for "Cherokee County Crisis" or "Cherokee County Assistance" can produce misleading results, directing residents in financial distress to the wrong agencies. This wastes time and clogs the phone lines of organizations that provide different, life-saving services.

The following organizations operate in Cherokee County but DO NOT provide electric bill assistance.

Crisis Center of Anderson & Cherokee Counties

• Primary Mission: The Crisis Center of Anderson & Cherokee Counties provides advocacy, support, and a safe shelter for victims of family violence and sexual assault.
• Contact: Their 24-hour confidential hotline is (800) 232-8519. This hotline is for individuals in physical danger or needing advocacy for sexual assault. It is not a line for utility bill assistance.

ACCESS (Anderson-Cherokee Community Enrichment Services)

• Primary Mission: ACCESS provides services for individuals experiencing a mental health crisis. It is the local mental health authority and also serves individuals with intellectual or developmental disabilities.
• Contact: Their 24-hour crisis line is (800) 621-1693. This hotline is for mental health emergencies, such as suicidal thoughts or psychosis. It is not a line for financial or utility bill assistance.

False Lead: Cherokee County Crisis Center (Alabama)

• The Error: Some search results may show a "Cherokee County Crisis Center" that administers funds to "assist the needy with their electrical bills".
• The Clarification: This information is for Cherokee County, ALABAMA. This center and its associated "Project Share" program are connected to the Cherokee Electric Cooperative of Alabama, not Texas.
• Action: Texas residents should disregard any information from this out-of-state entity, as it is completely irrelevant to their situation in Cherokee County, Texas.

Frequently Asked Questions