Massachusetts rent relief programs offer a crucial lifeline for residents struggling to pay rent or facing housing instability. Whether dealing with an immediate crisis like eviction or needing longer-term support, the Commonwealth provides several avenues for assistance. Understanding these options is the first step toward securing the help needed.
Key Assistance Programs
Key programs include:
The Residential Assistance for Families in Transition (RAFT)
State rental vouchers known as the Massachusetts Rental Voucher Program (MRVP) and the Alternative Housing Voucher Program (AHVP)
Emergency Assistance (EA) family shelter
Knowing which program fits a specific situation and how to apply is vital for navigating challenging times.
Understanding Massachusetts Rent Relief Options
Types of Housing Aid
It's helpful to distinguish between different types of housing aid available in Massachusetts. Short-term emergency assistance, primarily through the RAFT program, aims to resolve an immediate crisis, often triggered by events like an eviction notice or utility shutoff threat.
In contrast, longer-term support, such as state and federal housing vouchers, focuses on making housing consistently affordable for low-income households by providing ongoing rental subsidies. Some programs, like HomeBASE, serve as a bridge, helping families eligible for emergency shelter transition into stable housing.
The state offers a spectrum of support addressing different stages and severities of housing instability. Understanding this range helps individuals identify the most relevant program for their current circumstances. Needs might change over time or require accessing multiple forms of assistance.
Summary Table of Key Programs
The following table summarizes the main state-level programs:
Table 1: Summary of Key MA Rent Relief & Housing Assistance Programs
Program Name
Primary Purpose
Key Eligibility Notes
Max Benefit/Type
How to Apply Portal/Link
RAFT (Residential Assistance for Families in Transition)
Emergency funds for rent/utilities/moving/mortgage costs
Income <50% AMI (or <60% w/ DV risk), Documented housing crisis
Temporary shelter for families/pregnant individuals
Income <115% FPG, Specific homelessness cause, MA resident
Temporary Shelter
Call (866) 584-0653 or apply via Housing Help Hub: https://applyhousinghelp.mass.gov/s/?language=en_US
HomeBASE
Financial aid for EA-eligible families to secure/maintain housing
Must be EA eligible
Up to $30,000 / 24 mo. (approx.)
Via EA process/HomeBASE provider
Note: AMI = Area Median Income; FPG = Federal Poverty Guidelines; DV = Domestic Violence. Eligibility criteria and benefit amounts are subject to change. Verify details through official sources.
Emergency Help with Housing Costs: RAFT Program
What is RAFT?
The Residential Assistance for Families in Transition (RAFT) program provides crucial short-term emergency funding. It is specifically designed to help eligible households facing an immediate housing crisis to either maintain their current housing or secure new, stable accommodation. RAFT acts as a critical safety net aimed at preventing homelessness or resolving urgent housing payment issues before they escalate.
RAFT Benefits and Covered Costs
RAFT offers significant financial assistance to address emergency situations. The program allows flexibility in how the funds can be utilized to best stabilize a household's housing situation.
Maximum Benefit: RAFT can provide up to $7,000 per household within any 12-month period. This limit applies to the total assistance received during that timeframe.
Covered Expenses: Funds can be applied towards a range of essential housing-related costs:
Overdue rent (arrears): Requires formal documentation like a Notice to Quit or court summons.
Utility arrearages: Requires proof like a shutoff notice.
Moving expenses: Includes first/last month's rent, security deposit, and moving costs.
Mortgage costs: For eligible homeowners facing foreclosure risk.
Furniture: May sometimes cover essential furniture costs related to a move.
The requirement for formal documentation like a "Notice to Quit" for rent arrears indicates RAFT prioritizes cases where homelessness is an immediate, documented threat.
Who Qualifies for RAFT? (Eligibility Criteria)
Eligibility for the RAFT program hinges on several factors, including income, the nature of the housing crisis, and residency status. Applicants must demonstrate they are facing a genuine risk of losing their housing.
Key requirements generally include:
Housing Crisis: Must be demonstrably at risk of homelessness or housing instability. Verified through documents such as:
A formal Notice to Quit or eviction summons.
A utility shutoff notice.
Proof of mortgage delinquency.
Documentation of unsafe/uninhabitable housing (e.g., fire, flood, condemnation, fleeing domestic violence, severe overcrowding).
Income Limits: Household gross income must be below specific Area Median Income (AMI) thresholds :
Generally, income must be less than 50% of the AMI.
For households at risk due to domestic violence, income can be less than 60% of the AMI.
Residency: Must be a Massachusetts resident. The program serves individuals and families.
Homeowners: Since July 1, 2023, eligible homeowners at risk of foreclosure can apply for mortgage cost help.
Checking Your RAFT Eligibility and AMI
Determining potential eligibility before applying can save time. The state provides resources to help residents check income alignment with RAFT guidelines.
Use the RAFT Eligibility Checker: Massachusetts offers an online tool to check potential RAFT eligibility based on income and location. This is the recommended first step.
Find Area Median Income (AMI) Limits: The eligibility checker uses AMI data. The state's Regional Administering Agency (RAA) lookup tool also often provides AMI limits specific to programs for each city/town. Use Massachusetts-specific program limits, confirmed via the official checker or RAA lookup tool.
How to Apply for RAFT
The RAFT application process is primarily online through a centralized state portal.
Application Steps Overview:
Access the Portal: Go to the Massachusetts Emergency Housing Payment Assistance Portal (Housing Help Hub): https://applyhousinghelp.mass.gov/s/?language=en_US.
Create Account or Log In: Use a personal email address to register or log in. Advocates can also apply for clients.
Start a New Application: Initiate a new RAFT application. It typically takes 20-30 minutes with documents ready.
Provide Required Information: Complete sections on household members, income, housing, and the crisis.
Submit the Application: Review for accuracy and submit.
Notify Your Landlord: Inform the landlord immediately. They must complete a corresponding landlord application via the same portal, usually within 21 days, for the application to proceed.
Assistance with Applying: If unable to apply online, contact the local Regional Administering Agency (RAA) or call Mass 211 (Dial 2-1-1). Support may be available via phone, appointment, or sometimes paper applications.
Essential Documents for Your RAFT Application
Having correct documentation ready expedites the process. Upload documents directly through the Housing Help Hub.
Key documents typically required include:
Identification for Head of Household: Valid photo ID (driver's license, state ID, passport) or birth certificate. Some may need ID.me verification.
Proof of Current Housing: Lease, tenancy-at-will agreement, or mortgage statements.
Verification of Housing Crisis: Essential documentation like:
Notice to Quit, court eviction notice, or Summary Process Summons (often needed for rent arrears).
Utility shutoff notice.
Proof of overdue mortgage payments.
Official proof of unsafe housing (condemnation order, health/safety risk documentation, proof of fleeing domestic violence, fire/flood report).
For those doubled-up, a letter from the primary tenant stating the applicant must leave.
Income Verification: System may verify automatically. Be prepared to upload proof if requested (pay stubs, benefit letters, unemployment docs, tax returns, bank statements).
The Landlord's Role in RAFT
Landlord participation is mandatory for RAFT rent assistance. Cooperation through the online portal is essential.
Landlord Application Required: Landlords must submit their own application via the Housing Help Hub (https://applyhousinghelp.mass.gov/s/?language=en_US). This includes ownership verification, payee info (W-9), and confirming tenant details. Landlords can create a profile or apply as a guest.
Linking Applications: Landlords often receive a "Tenant Application Code" via email to link their application if the tenant applied first. If the landlord initiates, they provide tenant details.
Submission Deadline: Landlords generally have 21 days from the tenant's submission to complete their part. Missing this deadline can cause the tenant's application to expire.
Direct Payment: Approved RAFT funds go directly to the landlord or utility company, not the tenant.
Landlord Support: Massachusetts provides resources like guides and FAQs for landlords on Mass.gov.
The need for both tenant and landlord applications highlights the importance of communication. Mediation services are available if disputes hinder cooperation.
Checking Your RAFT Application Status and Next Steps
Applicants should monitor their RAFT application progress online. Applications are reviewed by a Regional Administering Agency (RAA) or the state's Rental Assistance Processing Center (RAP Center).
Track Status Online: Log into the Housing Help Hub account to view status. Guests need the application number. Some agencies offer alternative status tools.
Identify Your Processing Agency: The Hub should show which RAA or center is reviewing the application. This is useful for direct inquiries.
Review Timeline: The state aims for processing complete applications (tenant + landlord + docs) in fewer than 30 days. Delays often result from incomplete applications.
Respond to Information Requests: Check email for requests from the processing agency. Respond promptly by the deadline.
Decision Notification: Final decisions (approval/denial) are sent via email. Denials include review/appeal instructions.
Payment Tracking (If Approved): Approved applicants get a confirmation email. Landlords with profiles can track payment status online. Payments usually issue within 14 business days of approval.
Applicants must actively monitor email and the portal, responding quickly to requests to ensure successful processing.
For consistent, long-term rental assistance, Massachusetts offers state-funded housing voucher programs. These provide monthly rental subsidies, enabling eligible low-income households to afford private market housing. Unlike emergency grants, vouchers offer ongoing support.
Typically, the tenant pays a portion of their income (often 30-40%) towards rent/utilities, and the voucher pays the rest directly to the landlord, up to a limit (payment standard).
State Voucher Programs: MRVP and AHVP
Massachusetts administers two main state-funded voucher programs via a unified application system.
Massachusetts Rental Voucher Program (MRVP):
Eligibility: Serves low-income individuals, families, seniors, and persons with disabilities. Income limit: up to 80% AMI. Verify current limits.
Voucher Types:
Tenant-Based (Mobile): Assigned to the household, usable anywhere in MA. Moves with the tenant. 180 days to find housing. Tenant pays 30-40% of income; voucher usually doesn't cover utilities.
Project-Based: Attached to a specific unit. Subsidy stays with the unit if the tenant moves. Waiting lists may be managed by local agencies/managers.
Alternative Housing Voucher Program (AHVP):
Eligibility: For non-elderly (under 60) individuals with disabilities with low incomes. Income limit: up to 80% AMI.
Voucher Type: Mobile (tenant-based), offering statewide housing choice.
Tenant Rent Share: May range from 25% to 40% of income.
Applying for State Vouchers via CHAMP
Massachusetts uses the Common Housing Application for Massachusetts Programs (CHAMP) portal for state-funded MRVP, AHVP, and public housing applications. Apply for multiple programs/agencies with one submission.
Applying through CHAMP:
Access the CHAMP Portal: Go to https://www.mass.gov/champ.
Create an Account: Register with a valid email address. Paper applications are available for those unable to apply online; submit physically to a housing agency.
Complete the Universal Application: Provide comprehensive household, income, employment, disability, and other details. Fields marked (*) are mandatory.
Select Programs and Housing Agencies: Choose programs (MRVP, AHVP, Public Housing) and Local Housing Authorities (LHAs) / Regional Administering Agencies (RAAs) for waitlists. Applying for mobile vouchers now automatically adds you to all statewide agency waitlists.
Review and Submit: Check information accuracy before submitting electronically.
Confirmation: Receive submission confirmation, potentially via email.
A Note on Federal Section 8 Vouchers
Distinguish state programs from the federal Section 8 Housing Choice Voucher Program (HCVP). Section 8 operates under federal rules. Apply directly to Local Housing Authorities (LHAs), not CHAMP. Eligibility often requires lower income (≤50% AMI). Many Section 8 waitlists are closed or very long due to high demand. Contact your LHA directly.
Actionable Step: Find LHA contact info using the state resource locator: https://hedfuel.azurewebsites.net/.
Navigating Voucher Waitlists and Next Steps
Demand for vouchers exceeds supply, leading to long waits (often years). Patience and diligence are key after applying.
Waitlist Placement: Applications are placed on selected waitlists. Position influenced by priority points (homelessness, veteran status, local preference). Priority claims require verification.
Maintaining Active Status: Keep contact info updated in CHAMP. Agencies may remove applications if unreachable. Log into CHAMP or contact an agency annually; inactivity for two years can close the application.
Screening and Verification: Near the top of a list, the agency contacts you for a screening interview to verify eligibility. Provide updated documents (pay stubs, birth certificates). Respond promptly. May need to resubmit documents for multiple waitlists.
Voucher Issuance and Housing Search: If eligible, receive the voucher (mobile) and program instructions. Understand rent limits (payment standards) and unit inspection requirements.
Lengthy waits mean vouchers aren't immediate solutions. Pursue emergency options (RAFT, EA) while on waitlists.
Urgent Housing Need: Emergency Shelter Assistance
Emergency Assistance (EA) Family Shelter Program
For families with children or pregnant individuals experiencing homelessness or imminent housing loss under specific circumstances, the Emergency Assistance (EA) program provides temporary emergency shelter. EA is a safety net when no other safe place is available.
Who is Eligible for EA Family Shelter?
Eligibility requires meeting several strict criteria simultaneously.
Key criteria include:
Massachusetts Residency: Must reside in MA (proof required for adults).
Family Composition: Must include a child under 21 or be pregnant.
Income Limits: Gross monthly income ≤ 115% Federal Poverty Guidelines (FPG). (Note: FPG differs from AMI).
Asset Limits: Household assets generally ≤ $5,000. Financial docs required.
Specific Cause of Homelessness: Must fit one category:
Domestic Violence: Fleeing DV (current or within 12 months).
No-Fault Eviction: Eviction not due to tenant fault (non-payment may qualify if linked to hardship).
Health and Safety Risk: Current housing poses documented risk to a child.
Immigration Status: Generally requires eligible status (child's status can qualify family).
Lack of Alternatives: No other safe, feasible housing options.
Potential Disqualifiers: Leaving subsidized housing without cause, prior EA termination, eviction from subsidized housing for non-payment (last 3 yrs), intentionally becoming homeless.
Strict rules mean not all homeless families qualify. High demand has led to a prioritization system; eligible families may be placed on a contact list (waitlist) instead of immediate placement.
How to Apply for EA Family Shelter
Apply through several channels; phone is often recommended for initial contact. Submit documents promptly.
By Phone (Recommended): Call (866) 584-0653 (Mon-Fri, 8 AM-5 PM). Connects to a Homeless Coordinator. Multilingual help available.
Online: Submit 24/7 via Massachusetts Housing Help Hub (https://applyhousinghelp.mass.gov/s/?language=en_US). Allows direct document upload. Processed during business hours.
In Person: Visit a designated EOHLC office (check Mass.gov for locations/hours ). Meet with a Homeless Coordinator. Bring initial documents (IDs, proof of family).
Required Documentation: Need verification for identity, family relationships, MA residency, citizenship/immigration status, cause of homelessness, income/assets, and consent for CORI check (adults). Submit within 30 days.
Decision Timeline: EOHLC aims for determination within 7 days of complete application. Immediate decision if health/safety risk or no place to stay. Decisions are written.
HomeBASE: Help Moving Beyond Shelter
Families eligible for EA shelter are automatically eligible for HomeBASE. HomeBASE provides financial aid and support to help these families secure/maintain private housing, potentially avoiding or exiting shelter faster.
Benefits: Can offer up to $30,000 over 24 months.
Covered Costs: Includes:
Security deposits, first/last month's rent.
Monthly rental assistance stipends.
Essential furniture and moving expenses.
Payment of utility or rent arrears.
Accessing HomeBASE: Accessed via EA Homeless Coordinator or referral to a HomeBASE provider upon EA eligibility. Landlords use an online portal.
Finding Shelter for Individuals and Youth
Separate resources exist for single adults and unaccompanied youth (≤ 24) experiencing homelessness.
Individual Adult Shelters: Access typically managed by providers directly. Use state lookup tool to find shelters. Contact shelters for availability/intake. Examples: CHD (Western MA) , various Boston providers.
Youth Shelters and Services: Specific programs/shelters exist. Mass.gov lists options. Example: Bridge Over Troubled Water (Boston).
Emergency Housing Vouchers (EHV): Limited pandemic-era vouchers. Authority ended Sept 2023; availability extremely limited. Access via closed referral, not direct application.
Finding Local Help and Information
Navigating programs can be complex. Local and regional agencies offer help.
Regional Administering Agencies (RAAs) & HCECs
For RAFT help and housing counseling, contact Regional Administering Agencies (RAAs) and Housing Consumer Education Centers (HCECs). RAAs process RAFT applications. HCECs offer info, counseling, and referrals. Often, one organization serves both roles. Contacting the correct local agency is key.
Actionable Step:Find Your Local RAA/HCEC: Use the MA Resource Locator tool: https://hedfuel.azurewebsites.net/raa.aspx. Provides contact info and local AMI limits.
Local Housing Authorities (LHAs)
Local Housing Authorities (LHAs) operate in many towns. They manage public housing and administer voucher programs (Section 8, sometimes MRVP/AHVP). Contact LHAs for public housing and Section 8 inquiries.
Actionable Step:Find Your LHA: Use the state resource locator: https://hedfuel.azurewebsites.net/ or EOHLC listings.
Multiple agency types exist (RAAs, HCECs, LHAs). Use state lookup tools to find the right agency for specific needs (RAFT vs. Vouchers vs. Public Housing).
Essential Resources for Massachusetts Renters
Beyond programs, statewide and local resources offer vital support.
Mass 211: Statewide Information Hotline
For general info and referrals (housing, utilities, food, healthcare), Mass 211 offers a free, confidential, 24/7 helpline. Multilingual specialists available.
Contact: Dial 2-1-1, or call (877) 211-6277. TTY: (508) 370-4890. Info also online.
Eviction Prevention: Legal Aid and Mediation
Renters facing eviction should seek help immediately.
Mediation Services: MA Community Mediation Centers offer free/low-cost mediation for landlord-tenant disputes pre-court. Helpful for RAFT landlord cooperation.
Legal Assistance: Low-income tenants may qualify for free/reduced-cost legal help. Use the Legal Resource Finder. EvictionLegalHelp.org also has resources.
Court Resources: Court Service Centers assist self-represented individuals. Attorney General's Office may connect via online help request.
AffordableHousing.com: Large national listing service. https://www.affordablehousing.com/
MassHousing: Resources and listings for agency-supported housing. https://www.masshousing.com/
Other sites: Boston's Metrolist , regional listings.
Other Potential Resources
Additional support may be available:
Community Action Agencies (CAAs): Offer various services (emergency aid, housing search). Find local CAA via state locator.
Charitable Organizations: Groups like The Salvation Army sometimes offer limited aid.
Local Funds: Some towns have specific funds (e.g., Newton's Cousens Fund ). Check municipal websites.
HUD-Approved Housing Counselors: Free advice on budgeting, renting, foreclosure avoidance. Find online via HUD or call (800) 569-4287.
Conclusion: Taking the Next Step
Navigating Massachusetts rent relief can seem complex, but help exists. RAFT offers emergency funds, while MRVP and AHVP provide long-term voucher support. The EA shelter system and HomeBASE assist families in immediate crisis.
Prompt action is crucial if facing housing challenges. Check RAFT eligibility online, explore voucher options via CHAMP, and contact Mass 211 or your local RAA/HCEC for guidance.
Gather necessary documents (ID, income proof, crisis verification) beforehand. Maintain communication with your landlord, especially for RAFT. Taking these steps improves access to needed support for housing stability.
Frequently Asked Questions
What is RAFT?
RAFT stands for Residential Assistance for Families in Transition. It's a Massachusetts program that provides short-term financial assistance to help families facing housing instability, like eviction or homelessness.
Who is eligible for RAFT?
Eligibility generally includes low-income households who are facing a housing crisis, such as a notice to quit, eviction, or utility shut-off. There may be specific income limits and documentation requirements.
How much financial assistance can I receive from RAFT?
As of July 1, 2023, the maximum benefit limit for new RAFT applications is $7,000 per household within a 12-month period. This can be used for various housing-related costs.
What can RAFT funds be used for?
RAFT can cover expenses like rental arrears (back rent), security deposits, first and last month's rent, utility arrears, and moving costs. A notice to quit or eviction notice is typically required for rental arrears assistance.
How do I apply for RAFT?
You can apply for RAFT online through the state's housing application portal. If you need assistance with the online application, you can contact a Regional Administering Agency (RAA) for support.
Do both tenants and landlords need to apply?
Yes, for rental assistance, both the tenant and the landlord typically need to complete separate parts of the RAFT application process. The landlord must also agree to accept RAFT funds.
How long does it take to receive RAFT assistance?
The application review process can take several weeks. Providing all required documentation promptly can help expedite the process. Payments are usually made directly to the landlord once the application is approved.
What if I need help with utilities only?
RAFT can assist with utility arrears, especially if there's a shut-off notice. You would still need to meet the program's eligibility criteria and complete the application process.
Is there other rental assistance available in Massachusetts?
Yes, besides RAFT, there are other programs like the Massachusetts Rental Voucher Program (MRVP) and federally funded Section 8 Housing Choice Vouchers. These programs have different eligibility requirements and application processes.
What if my RAFT application is denied?
If your RAFT application is denied, you will receive an email explaining the reason for the denial and information about how to request a review of the decision by the Regional Administering Agency (RAA).
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