Accessing utility relief in Mississippi is essential for maintaining financial stability and safety. The state’s humid climate creates extreme heat in the summer, leading to high cooling costs. These costs disproportionately affect low-income households, creating a significant financial burden.

To help residents, Mississippi operates a multi-layered relief system. This network combines federal funding with state regulations and private charitable programs. The primary goal is to ensure that vulnerable residents do not lose access to essential energy services.

The system is decentralized, meaning funding comes from the government, but local agencies handle the applications. This guide breaks down how these programs work, who is eligible, and how you can apply effectively.

Federal Support: Low-Income Home Energy Assistance Program (LIHEAP)

The Low-Income Home Energy Assistance Program (LIHEAP) is the foundation of energy aid in Mississippi. It is administered by the Mississippi Department of Human Services (MDHS) and executed by local Community Action Agencies. The program is designed to manage energy costs, not just for emergencies, but for ongoing stability.

2.1 Funding and Availability

LIHEAP is funded by the federal government, so availability can fluctuate based on the budget. Mississippi prioritizes the most vulnerable households to ensure they receive aid first.

Priority groups include:

• Households with elderly members (age 60 and older).
• Individuals with disabilities.
• Families with young children (under age 6).

2.2 Types of LIHEAP Support

LIHEAP offers two distinct types of assistance. Knowing the difference will help you apply for the right one.

2.2.1 Regular Assistance (Subsidy)

This is a preventative program. You do not need to be at risk of disconnection to qualify.

• Purpose: Provides a one-time annual payment to your utility provider to lower your overall bill.
• Benefit Amount: Payments typically range from $1 to $1,500 depending on your income and household size.
• Wait Time: Processing can take 30 to 45 days, so apply early in the season.

2.2.2 Energy Crisis Intervention Program (ECIP)

This program is for life-threatening emergencies involving the loss of energy.

• Qualifying Crisis: You must have a disconnection notice, a prepaid meter with a low balance, or an empty fuel tank (propane/wood).
• Speed: Applications are expedited, often requiring action within 18 to 48 hours.
• Benefit Cap: Like the subsidy, crisis payments are generally capped at $1,500. 

2.3 Income Eligibility for 2025

Eligibility is based on your household's gross income. Mississippi uses a "greater of" formula to maximize eligibility. The threshold is 60% of the State Median Income (SMI).

FY 2025 Income Limits (60% SMI):

• 1 Person: $25,686
• 2 People: $33,590
• 3 People: $41,494
• 4 People: $49,398
• 5 People: $57,301
• 6 People: $65,205
• 7 People: $66,687
• 8 People: $68,169

Note for Larger Families: If your household has more than six people, the state adds 3% to the base calculation for each additional member. This ensures large families are not unfairly penalized.

What Counts as Income? MDHS looks at "Gross Income," which is your pay before taxes. This includes:

• Wages and salaries.
• Social Security benefits (gross award).
• Pensions and retirement.
• Unemployment compensation.

Categorical Eligibility: You may be fast-tracked if you already receive:

• TANF (Temporary Assistance for Needy Families).
• SNAP (Food Stamps).
• SSI (Supplemental Security Income).

The Weatherization Assistance Program (WAP)

While LIHEAP pays bills, the Weatherization Assistance Program (WAP) fixes your home. This program invests money into your house to permanently lower your energy usage.

3.1 What WAP Covers

WAP is a technical program that starts with an energy audit. It is not for general renovations.

Common services include:

• Insulation: Adding insulation to attics, floors, and walls.
• Sealing: Caulking and weather-stripping doors and windows to stop drafts.
• HVAC: Repairing or replacing old heaters and air conditioners.
• Lighting: Installing energy-efficient LED bulbs.

The maximum investment per home for FY 2025 is $12,000. This allows for significant upgrades that can lower your monthly bills for years.

3.2 WAP Income Limits (Higher Threshold)

WAP uses a different income limit than LIHEAP. You can qualify with income up to 200% of the Federal Poverty Guidelines.

FY 2025 WAP Income Limits:

• 1 Person: $31,300
• 2 People: $42,300
• 3 People: $53,300
• 4 People: $64,300
• 5 People: $75,300
• 6 People: $86,300

Strategic Tip: If you make too much for LIHEAP (e.g., $60,000 for a family of 4), you might still qualify for WAP. Always check both programs.

How to Apply: The Community Action Network

You cannot apply for these programs directly through the utility company. You must go through a Community Action Agency (CAA). Mississippi uses a centralized online system to manage this process.

4.1 The Virtual ROMA Portal

The state has modernized intake with the Virtual ROMA system. This allows you to apply from home.

Application Steps:

1. Register: Go to virtualroma.mdhs.ms.gov and create an account.
2. Pre-Apply: Submit your basic demographic and income information.
3. Wait for Contact: The system routes your file to your local agency. A caseworker will contact you to schedule an appointment.
4. Verify: Submit your "Golden Packet" of documents (ID, SSN cards, bills, income proof).

4.2 Key Local Agencies

It is critical to contact the agency that serves your specific county. Here are the contacts for major regions:

• Hinds County (Jackson Area):
• Agency: Hinds County Human Resource Agency (HCHRA).
• Phone: (601) 923-3930.
• Note: They offer a dedicated scheduling portal and weekly orientation sessions.
• Gulf Coast (Biloxi/Gulfport):
• Agency: Community Action of South Mississippi (CASOMS).
• Phone: (228) 769-3292.
• Note: They have an online "Waitlist Appointment" feature to manage high demand.
• Southwest MS (Natchez):
• Agency: AJFC Community Action Agency.
• Phone: (601) 442-8681.
• Note: Often provides water assistance when funds allow.
• Northeast MS (Tupelo):
• Agency: LIFT, Inc.
• Phone: (662) 842-9511.
• Note: Focuses heavily on workforce development alongside utility aid.

Ratepayer Protections: Your Rights

The Mississippi Public Service Commission (MPSC) enforces rules to protect you from unfair disconnection. These rules function as a "Ratepayer’s Bill of Rights."

5.1 Medical Necessity (Rule 8.125)

This is a vital protection for households with sick or elderly members.

• The Rule: Utilities cannot disconnect service for 60 days if a doctor certifies it would be life-threatening.
• Action: You must provide a certificate from a licensed physician.
• Result: This buys you time to apply for LIHEAP, though you still owe the bill.

5.2 Weather-Based Protections

Utilities are restricted from disconnecting service during extreme weather events.

• Freeze Rule: No disconnects if the forecast is below 32°F.
• Heat Rule: No disconnects if the forecast is above 95°F or an excessive heat warning is active.
• Mid-Winter Rule: During Dec-Mar, utilities must offer payment plans before disconnecting residents in extreme financial difficulty.

Private Utility Assistance Programs

When federal funds run out, private utility programs can help fill the gap. These are charitable funds often supported by customers and shareholders.

6.1 Entergy Mississippi: The Power to Care

• Who it helps: Primarily low-income seniors (60+) and disabled customers.
• Funding: Shareholder matching doubles the impact of donations.
• How to apply: Do not call Entergy. Contact the Salvation Army or your local CAA to apply.

6.2 Mississippi Power: Project SHARE

• Benefit: Up to $300 annually for emergency bills.
• How to apply: Managed by Catholic Charities. You usually need to call a dedicated appointment line (855-847-0555).
• Permanent Discount: If you receive SSI or TANF, Mississippi Power will waive your daily base charge. This saves you over $215 a year. 

6.3 Atmos Energy: Sharing the Warmth

• Funding: Uses "round-up" donations from customer bills.
• How to apply: Funds are given to local agencies as block grants. Ask your LIHEAP caseworker specifically if "Sharing the Warmth" funds are available.

Strategy: How to Get Approved

Getting approved often comes down to organization. Follow this strategy to maximize your chances.

7.1 The "Golden Packet" Checklist

Denials often happen because of missing paperwork. Have these items ready before you apply:

1. ID: Valid Driver’s License or State ID.
2. SSN Cards: Physical cards or printouts for every household member.
3. Income Proof: Pay stubs for the last 30 days, or an annual award letter (SSA/SSI).
4. Bills: Your most recent gas and electric bills.
5. Crisis Proof: If applying for emergency aid, you must have the disconnection notice.

7.2 The "Stacking" Method

Do not rely on just one program. Layer them for the best results:

• Step 1: Secure permanent discounts (like the SSI waiver) first.
• Step 2: Apply for LIHEAP Subsidy in the fall.
• Step 3: Use Private Aid (Project SHARE) for winter emergencies.
• Step 4: Apply for WAP to fix your home and lower future bills.

Future Outlook and Water Assistance

The landscape of aid is changing. Federal funding for water bills (LIHWAP) has largely ended as of 2024. If you have water debt, you must now rely on local charities or payment plans.

Looking ahead, Mississippi is shifting focus toward grid resilience. New federal grants are targeting infrastructure updates to prevent outages. For residents, this means that while bill assistance remains available, the long-term goal is a more reliable and efficient energy grid for everyone.

Frequently Asked Questions