North Dakota Utility Relief Programs and Energy Assistance Options

The Low Income Home Energy Assistance Program (LIHEAP) serves as the first line of defense against high winter heating costs. It is a grant, not a loan, so the money does not need to be repaid. The program is designed to lower the energy burden for families during the state's long, freezing winters.

How the Benefit Works

LIHEAP payments are typically sent directly to your fuel provider. This applies to natural gas, electricity, propane, coal, fuel oil, and wood. You will see the payment appear as a credit on your monthly statement.

The program operates seasonally, generally accepting applications from October 1 through May 31. It is best to apply for heating assistance early in the fall. This ensures your benefits are active before extreme cold sets in.

Income Eligibility Limits

North Dakota uses the State Median Income (SMI) to set eligibility, which allows more working families to qualify. Households earning at or below 60% of the state median income are eligible.

Key Takeaways

• Primary Heating Aid: The Low Income Home Energy Assistance Program (LIHEAP) is the main state resource for winter heating bills. It typically accepts applications from October through May.
• Wide Eligibility: Most households qualify if their income is at or below 60% of the State Median Income. This threshold is often higher than standard federal poverty guidelines.
• Emergency Funds: Energy Share of North Dakota provides crisis grants for those facing disconnection who have exhausted other aid. You must apply through a Community Action Agency.
• Tribal Programs: Residents on reservations (Standing Rock, MHA Nation, Spirit Lake, Turtle Mountain) must apply through their specific Tribal LIHEAP offices.
• Disconnection Rules: North Dakota does not have a total winter shut-off ban. However, strict protections exist for the elderly, disabled, and those with certified medical conditions.

Current Annual Income Limits (Gross):

Note: These figures apply to gross income before taxes for the 2025-2026 heating season.

Emergency Crisis Services

LIHEAP also features a crisis component for life-threatening situations. This helps households facing an immediate emergency, such as a furnace failure or an empty fuel tank. Crisis funds can pay for emergency fuel deliveries or essential repairs to heating systems.

Weatherization Assistance Program (WAP)

The Weatherization Assistance Program focuses on long-term savings rather than immediate bill payment. It provides free permanent energy efficiency improvements. These upgrades help your home hold heat better, lowering future bills.

What the Program Covers

Certified crews perform a comprehensive energy audit on your home using advanced tools like blower doors. Based on the audit results, they may install:

• Attic and wall insulation.
• Weather stripping around drafty doors and windows.
• Energy-efficient furnace or water heater upgrades.

Eligibility and Priority

If you are already approved for LIHEAP, you are automatically income-eligible for Weatherization. Because demand is high, the program prioritizes the elderly, people with disabilities, and families with children.

Emergency Help: Energy Share of North Dakota

Energy Share of North Dakota is a private, non-profit partnership that acts as a provider of last resort. It is funded by donations and utility companies rather than tax dollars. This program helps when all other government resources have been used up.

When to Use Energy Share

This program is designed specifically for crisis scenarios. You typically must apply for LIHEAP first before requesting Energy Share. It steps in when:

• You are facing an imminent disconnection of power.
• You have exhausted your maximum LIHEAP benefits.
• You are slightly over the income limit for LIHEAP but are facing a documented financial emergency.

Application Process

You cannot apply for Energy Share through the state's online portal. You must contact your local Community Action Agency to schedule an intake appointment. A caseworker will review your financial situation to determine if you qualify for a one-time grant to prevent a shut-off.

Tribal Utility Assistance Programs

Tribal members living on reservations in North Dakota have distinct offices for energy assistance. These programs operate independently from the state and receive their own federal funding. They often have different application windows and specific rules regarding income.

Tribal LIHEAP Contacts:

• Standing Rock Sioux Tribe: Contact the Fuel Assistance office in Fort Yates at 701-854-7588. 
• MHA Nation (Three Affiliated Tribes): Call the office in New Town at 701-627-2364. They may exclude per capita mineral royalty payments from income calculations.
• Turtle Mountain Band of Chippewa: Reach out to the heating assistance office in Belcourt at 701-477-3273.
• Spirit Lake Tribe: Contact the LIHEAP office in Fort Totten at 701-766-1206.

Utility Company Relief Options

Major investor-owned utilities in North Dakota offer internal assistance programs. These are often funded by customer donations and corporate matching funds.

Xcel Energy

• Heat Share: Administered by the Salvation Army, this program helps pay for natural gas and electricity during emergencies. It is a vital resource for customers who may not qualify for government aid.
• Medical Affordability: This program limits electricity costs to a percentage of household income for customers with high medical needs.

Montana-Dakota Utilities (MDU)

• Balanced Billing: This service averages your energy costs over a 12-month period. It prevents the "bill shock" of massive winter invoices by spreading the cost into the summer months.    
• Third-Party Notification: You can designate a friend or relative to receive a copy of any disconnect notice. This ensures a caregiver is alerted if you forget to pay a bill.

Otter Tail Power Company

• House Therapy: This efficiency program provides free energy audits and upgrades for high-usage households. It targets homes that meet specific income guidelines to reduce monthly usage.
• Payment Arrangements: The company offers flexible payment plans to help customers catch up on past-due balances without losing service.

Consumer Rights and Disconnection Rules

It is a dangerous myth that utilities cannot shut off your power in the winter. Disconnection is legal in North Dakota during winter months. However, the Public Service Commission enforces strict rules to protect vulnerable residents.

Critical Protections

• 10-Day Notice: Regulated utilities must send a written disconnect notice at least 10 days before cutting service.
• 30-Day Medical Postponement: If a disconnect threatens the health of a resident, the utility must delay the shut-off. You will need a medical certificate signed by a medical professional. This gives you 30 days to secure funding.
• Time Restrictions: Utilities cannot disconnect service on Fridays, weekends, holidays, or after 12:00 PM on any day.

Water and Rent Assistance Updates

Federal pandemic-era funding for housing stability has largely expired. This changes how residents access help for rent and water bills.

ND Rent Help Transition

The state's emergency rental assistance program is ramping down. New applications for general housing stability are largely restricted. The state is transitioning these services back to traditional safety net programs.

Water Bill Assistance

There is no permanent federal program for water bills like there is for heating. If you face a water shut-off:

1. Negotiate: Contact your city auditor or water department immediately to set up a payment plan.
2. Charitable Aid: Contact the (https://centralusa.salvationarmy.org/northern/Fargo-Moorhead/utility-assistance/) or Catholic Charities. They often have emergency discretionary funds that can pay a water bill to keep a home habitable.
3. Community Action: Ask your local Community Action Agency if they have flexible "self-reliance" grants available for water emergencies.

Contact Directory

North Dakota LIHEAP (State)

• Phone: 1-866-614-6005
• Email: applyforhelp@nd.gov

Community Action Partnership ND

• Phone: 1-800-726-7960
• Role: Intake for Energy Share and Weatherization.

FirstLink (2-1-1)

• Phone: Dial 2-1-1
• Role: 24/7 referral to local food pantries, charities, and emergency aid.

Major Utility Customer Service

• Xcel Energy: 1-800-895-4999
• Montana-Dakota Utilities: 1-800-638-3278
• Otter Tail Power: 1-800-257-4044

Frequently Asked Questions