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Texas Continuum of Care Programs: A Definitive Resource for Housing and Homeless Services

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The Texas Continuum of Care programs are the state's primary framework for organizing and delivering housing and services to individuals and families experiencing or at risk of homelessness. This system, a coordinated effort between federal, state, and local entities, provides a structured pathway to stable housing. For those seeking assistance, the most critical first step is connecting with the local Coordinated Entry system, which serves as the single access point to a network of resources designed to make homelessness rare, brief, and non-recurring. This resource provides a detailed overview of this system, from its foundational principles and governance structure to the specific types of assistance available and a directory of lead agencies across the state.

Locating Immediate Assistance: The Texas Continuum of Care Entry Points

For any individual or family in Texas facing a housing crisis, understanding where to begin is paramount. The entire system of homeless services is designed to funnel through a single, standardized starting point in each community.

A Statewide, Collaborative Approach

The network of Texas Continuum of Care programs represents a statewide, collaborative approach to addressing homelessness. It is a formal system funded by the U.S. Department of Housing and Urban Development (HUD) and implemented by local planning bodies. The ultimate goal is to provide not just temporary shelter but a clear path toward permanent, stable housing and self-sufficiency.

The Importance of Coordinated Entry (CE)

The single most important action for anyone seeking help is to connect with their local Coordinated Entry (CE) system. Coordinated Entry is the designated "front door" to homeless services in every region of Texas. This model was created to solve the problem of a fragmented and confusing landscape of different agencies with different rules.

The CE system creates a "no wrong door" approach, where contacting any one participating agency—known as an Entry Point—connects an individual to the entire community's network of housing resources. This shifts the logistical work of finding the right program from the person in crisis to the system itself.

The Initial Assessment Process

Upon contacting a CE Entry Point, an individual will speak with a trained assessor. The first step is often a problem-solving conversation known as Diversion. The goal of diversion is to explore immediate solutions that might prevent the need for shelter, such as family mediation or one-time financial help.

If homelessness cannot be avoided, the assessor will conduct a standardized assessment. This detailed conversation helps to understand a person's situation, health challenges, and housing history. The results are used to determine the most appropriate type of housing intervention and to prioritize households with the most severe needs.

The Continuum of Care Framework: A System to End Homelessness in Texas

The Continuum of Care (CoC) is a comprehensive, community-based framework mandated by the federal government. It creates a strategic and systematic response to homelessness.

Federal Mandate and Origins

The CoC model is a direct result of federal legislation from the U.S. Department of Housing and Urban Development (HUD). Its roots are in the Stewart B. McKinney Homeless Assistance Act of 1987, the first major federal law to address homelessness. HUD later required localities to submit a single, comprehensive application for funding to encourage strategic planning.

This requirement was expanded by the Homeless Emergency Assistance and Rapid Transition to Housing (HEARTH) Act of 2009. The HEARTH Act consolidated several programs into the single Continuum of Care Program, making the CoC the primary structure for federal homeless assistance funding.

Core Mission and Principles

The fundamental mission of the CoC program is to foster a community-wide commitment to ending homelessness. It provides funding to nonprofits and state and local governments to quickly re-house individuals and families. A central tenet is to improve access to mainstream programs like healthcare and veterans' benefits to help people achieve long-term stability.

The entire CoC framework is built on a set of core principles that dictate how local systems must operate. This structure is a condition of receiving federal funding and compels local providers to work together toward shared goals.

  • Strategic Planning: A CoC is a regional planning body that coordinates all housing and services funding for people experiencing homelessness in a specific area. The CoC Board, which must include at least one person with lived experience of homelessness, governs this process.
  • Data-Driven Approach: CoCs rely heavily on data for planning and performance evaluation. Two primary data tools are mandated by HUD:
  • Homeless Management Information System (HMIS): A secure, local database used by service providers to collect client-level data, reduce service duplication, and enable coordinated case management.
  • Point-in-Time (PIT) Count: An annual count of all individuals experiencing sheltered and unsheltered homelessness on a single night, providing a critical snapshot of the scale of homelessness. 
  • Coordination over Silos: The CoC model replaces a fragmented collection of programs with a unified, systematic crisis response system. By requiring a single community-wide application and a Coordinated Entry system, HUD ensures all participating organizations work together toward the same goals.

Navigating the Texas CoC Landscape: Structure and Governance

The implementation of the CoC framework in Texas is shaped by the state's vast geography. The system is a mosaic of large urban networks and a massive collaborative entity for smaller and rural communities.

The Statewide Network of CoCs

Texas is divided into 12 distinct Continuum of Care regions. Most are focused on major metropolitan centers, such as the CoCs for Houston (TX-700), Dallas (TX-600), San Antonio (TX-500), and Austin (TX-503). These urban CoCs typically cover one or a few densely populated counties.

The Texas Balance of State CoC (TX BoS CoC - TX-607)

The most unique CoC is the Texas Balance of State Continuum of Care, which covers 215 of Texas's 254 counties. It was created to serve rural counties and smaller cities that lack the resources to form their own CoC. This structure ensures that even remote counties are part of a formal homeless response system.

Key Organizations and Their Roles

Understanding the key institutional actors is essential for navigating the Texas CoC landscape.

  • Texas Homeless Network (THN): This pivotal nonprofit is the designated lead agency for the entire Texas Balance of State CoC. THN administers the HMIS for all 215 counties in the TX BoS CoC, coordinates the annual federal funding application, and provides essential training and technical assistance.
  • Texas Department of Housing and Community Affairs (TDHCA): As the state's primary housing finance agency, TDHCA administers other vital funding streams, such as the Emergency Solutions Grants (ESG) Program and the Homeless Housing and Services Program (HHSP). It works closely with CoCs to allocate these funds and also administers special housing voucher programs.
  • Metropolitan Lead Agencies: Each major urban CoC has its own lead agency. For example, the Coalition for the Homeless of Houston/Harris County leads "The Way Home" (TX-700). In Dallas (TX-600), the lead is Housing Forward, and in Tarrant County (TX-601), it is the Tarrant County Homeless Coalition.

Local Governance Structure

To manage the vastness of the system, governance is further decentralized to local bodies.

  • Local Homeless Coalitions (LHCs): These are community-level planning groups within the TX BoS CoC responsible for local planning and service coordination.
  • Coordinated Entry Planning Entities (CEPEs): These bodies manage the day-to-day implementation of the Coordinated Entry process within a designated region of the TX BoS CoC.

Accessing Services: The Coordinated Entry (CE) Process Explained

Coordinated Entry is the operational heart of the Continuum of Care system. It is the standardized process for accessing housing and homeless services across Texas.

The "No Wrong Door" Principle

The design of Coordinated Entry is based on the "no wrong door" principle. This means an individual in crisis can go to any participating service provider and get connected to the entire local network of resources. This eliminates the need to go from agency to agency to find help.

The Four Steps of Coordinated Entry

  1. Initial Contact and Diversion: The first interaction at an Entry Point is a conversation with a trained assessor. The immediate goal is Diversion, a problem-solving approach to explore safe alternatives to entering the homeless services system, such as conflict mediation or emergency financial aid.
  2. The Coordinated Assessment: If diversion is not possible, the assessor will conduct a formal Coordinated Assessment. This standardized tool gathers detailed information about a household's situation, including homelessness history, health conditions, and income status. In Austin, for example, this is the Austin Prioritization Assessment Tool (APAT).
  3. Prioritization and the Housing Priority List: After the assessment, the household is placed on a regional Housing Priority List. This is not a first-come, first-served waitlist. It is a dynamic list that prioritizes households based on their level of need and vulnerability. Those with the most severe challenges are moved to the top for the next available resource.
  4. Matching and Referral: When a housing program has an opening, staff consult the Housing Priority List. They identify the highest-priority household that meets the program's eligibility criteria. An outreach worker then contacts the household to begin the enrollment process.
Types of Housing and Supportive Services Available

The Continuum of Care program funds a range of interventions designed to meet diverse needs, guided by the "Housing First" philosophy.

The "Housing First" Philosophy

Modern homeless response systems in Texas operate under the Housing First model. This evidence-based approach prioritizes providing immediate access to permanent housing with no preconditions, such as sobriety. The core belief is that people are better able to address other challenges once they have the stability of a home. Supportive services are offered but are voluntary.

Core Program Components (Funded by HUD)

The primary types of assistance available through Texas CoC programs are defined by HUD.

  • Permanent Housing (PH): This is the ultimate goal and refers to community-based housing with no time limits.
  • Permanent Supportive Housing (PSH): Combines a long-term rental subsidy with voluntary supportive services for individuals with a disabling condition who have experienced long-term homelessness.
  • Rapid Re-Housing (RRH): Provides short- to medium-term rental assistance and case management to help people quickly exit homelessness and regain stability.
  • Transitional Housing (TH): This model provides temporary housing for up to 24 months with supportive services. It is used less frequently as the system has shifted focus to permanent housing solutions.
  • Supportive Services Only (SSO): This funding is used for services not attached to a specific housing unit, such as street outreach teams or staffing for the Coordinated Entry system.

Comprehensive Supportive Services

Supportive services are what help people maintain housing and thrive. Services are tailored to individual needs and can include:

  • Case Management: A dedicated case manager helps individuals navigate systems and set goals.
  • Mainstream Benefits Assistance: Help with applying for benefits like Social Security, SNAP, and VA benefits.
  • Healthcare Services: Connections to primary care, mental health services, and substance use treatment.
  • Employment Services: Job training, resume building, and assistance with finding employment.
  • Financial Education: Support with budgeting and money management.
  • Life Skills Training: Assistance with skills needed for independent living.
Directory of Texas Continuum of Care Lead Agencies

Connecting with the correct local Continuum of Care is the first step to accessing the Coordinated Entry system. Below is a directory of the lead agencies for the primary CoCs across Texas.

TX-500: San Antonio/Bexar County CoC

  • Geographic Area Served: San Antonio, Bexar County.
  • Designated Lead Organization/Contact: Department of Human Services, The City of San Antonio.
  • Contact Information: San Antonio Homeless Hotline: 210-207-1799; Email: HomelessOutreach@sanantonio.gov.
  • Key Local Partners: Close to Home, Opportunity Home San Antonio.

TX-503: Austin/Travis County CoC

  • Geographic Area Served: Austin, Travis County.
  • Designated Lead Organization/Contact: Ending Community Homelessness Coalition (ECHO).
  • Contact Information: Website: https://www.austinecho.org/; Get Help Portal: https://www.austinecho.org/gethelp/.
  • Key Local Partners: Housing Authority of Travis County (HATC), Integral Care, Caritas of Austin.

TX-600: Dallas City & County, Irving CoC

  • Geographic Area Served: Dallas, Irving, Dallas County.
  • Designated Lead Organization/Contact: Housing Forward.
  • Contact Information: Rebecca Hickom, Director of CAS; Email: rebecca.hickom@HousingForwardNTX.org.

TX-601: Fort Worth, Arlington/Tarrant County CoC

  • Geographic Area Served: Fort Worth, Arlington, Tarrant County.
  • Designated Lead Organization/Contact: Tarrant County Homeless Coalition.
  • Contact Information: Ash Campbell, Director of Planning; Phone: 817-509-3635; Email: alex@ahomewithhope.org.

TX-603: El Paso City and County CoC

  • Geographic Area Served: El Paso City and County.
  • Designated Lead Organization/Contact: El Paso Coalition for the Homeless.
  • Contact Information: Camille Castillo, HUD Project Coordinator; Phone: 915-843-2158; Email: ccastillo.epch@elp.twcbc.com.

TX-604: Waco/McLennan County CoC

  • Geographic Area Served: Waco, McLennan County.
  • Designated Lead Organization/Contact: Heart to Home, Heart of Texas Homeless Coalition.
  • Contact Information: Nicole Wiscombe, Board Chair; Phone: 254-297-8929; Email: heartoftexashomelesscoalition@gmail.com.

TX-607: Texas Balance of State CoC

  • Geographic Area Served: 215 counties across Texas not covered by other CoCs.
  • Designated Lead Organization/Contact: Texas Homeless Network (THN).
  • Contact Information: Kraig Blaize-Fiero, CoC Programs Coordinator; Phone: 512-861-2193; Email: kraig@thn.org. Coordinated Entry General Contact: CE@thn.org.
  • Official Website: https://www.thn.org/

TX-611: Amarillo CoC

  • Geographic Area Served: City of Amarillo (within Potter and Randall Counties).
  • Designated Lead Organization/Contact: City of Amarillo.
  • Contact Information: Amy Dixon, HMIS Program Coordinator; Phone: 806-378-6277; Email: amy.dixon@amarillo.gov. General Inquiries: COCTX611@amarillo.gov.

TX-624: Wichita Falls/Wise, Palo Pinto, Wichita, Archer Counties CoC

  • Geographic Area Served: Wichita Falls, Wise, Palo Pinto, Wichita, and Archer Counties.
  • Designated Lead Organization/Contact: Nortex Regional Planning Commission.
  • Contact Information: Diane Morgan, Director Of Housing Services; Phone: 940-322-5281; Email: dmorgan@nortexrpc.org.

TX-700: Houston, Pasadena, Conroe/Harris, Fort Bend, Montgomery Counties CoC

  • Geographic Area Served: Houston, Pasadena, Conroe, Harris County, Fort Bend County, Montgomery County.
  • Designated Lead Organization/Contact: Coalition for the Homeless of Houston/Harris County (Lead agency for "The Way Home" system).
  • Contact Information: Coordinated Entry Phone: 832-531-6041; Email: CE@cfthhouston.org.

TX-701: Bryan, College Station/Brazos Valley CoC

  • Geographic Area Served: Bryan, College Station, Brazos Valley region.
  • Designated Lead Organization/Contact: Twin City Mission, Inc.
  • Contact Information: David Stanley, Program Director; Phone: 979-822-1492; Email: stanleyd@twincitymission.org.
Frequently Asked Questions
What is a Texas Continuum of Care program?

A Texas Continuum of Care (CoC) is a regional planning body that coordinates housing and services for individuals and families experiencing homelessness. It's not a single agency but a coalition of local providers working together to access federal HUD funding and streamline homeless assistance.

How do I get help from a Continuum of Care in Texas?

Individuals access help through a system called Coordinated Entry. Instead of contacting multiple agencies, you contact one central access point in your area. This process assesses your needs and connects you to the most appropriate housing and services available within that CoC.

Who is eligible for CoC homeless assistance programs?

Eligibility is primarily for people who are literally homeless (e.g., in a shelter, car, or on the street) or fleeing domestic violence. Programs often prioritize those with the most severe needs, such as the chronically homeless, veterans, or families with children.

Can I apply directly to a Continuum of Care?

No, individuals seeking help do not "apply" to the CoC itself. The CoC is the high-level planning group. You get help by contacting your local CoC's Coordinated Entry access point, which is run by one of its partner service providers, or by calling 2-1-1.

What is the Texas Balance of State Continuum of Care (TX BoS CoC)?

The Texas Balance of State CoC covers 215 counties in Texas, primarily rural and suburban areas that do not have their own large, metropolitan CoC. It coordinates services and funding for a vast geographic area, ensuring smaller communities have access to homeless assistance resources.

What is the difference between a CoC and a homeless shelter?

A homeless shelter is a single organization that provides temporary, emergency lodging. A Continuum of Care is the entire network that coordinates many different agencies, including shelters, rapid re-housing programs, and permanent supportive housing, to create a seamless system of support.

How do I find my local Coordinated Entry access point?

The simplest way to find your local access point for homeless services is by dialing 2-1-1 anywhere in Texas. They can provide you with the correct contact information for the Coordinated Entry system serving your specific county or city.

What is rapid re-housing in Texas?

Rapid re-housing is a key service offered through Texas Continuum of Care programs. It provides short-term rental assistance and supportive services to help individuals and families who are homeless move quickly out of shelters and into permanent housing.

How many Continuum of Care programs are in Texas?

Texas has multiple CoCs. Major metropolitan areas like Houston, Dallas, Fort Worth/Tarrant County, Austin, San Antonio, and El Paso each have their own. The rest of the state is largely covered by the extensive Texas Balance of State Continuum of Care (TX BoS CoC).

What is permanent supportive housing (PSH)?

Permanent supportive housing is another component of Texas CoC programs, designed for individuals with long-term disabilities who have experienced chronic homelessness. It combines ongoing, affordable housing assistance with intensive supportive services like healthcare and case management to ensure long-term stability.

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