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Coke County Texas Electric Bill Assistance Program Options

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Residents of Robert Lee, Bronte, and surrounding Coke County communities often face difficult choices when energy bills spike. Extreme weather in West Texas, from blistering summers to freezing winters, can create financial instability for many households.

Finding the right help requires knowing exactly who provides your power. This guide simplifies the complex network of federal, state, and local assistance programs available to you.

Step 1: Identify Your Utility Provider

Your specific options for bill assistance are legally tied to the company that owns the power lines connected to your home. Before applying for any funds, check your electric bill to confirm if you are in a deregulated zone or a cooperative territory.

Deregulated Zones (Robert Lee, Bronte, & Silver)

  • How it works: You choose a Retail Electric Provider (REP) like TXU, Reliant, or Just Energy to send you a bill.
  • The Infrastructure: The actual poles and wires are likely owned by AEP Texas or Oncor [1][2].
  • Your Options: You qualify for "Neighbor to Neighbor" programs and standard state benefits.

Concho Valley Electric Cooperative (CVEC)

  • How it works: You are a member-owner and receive your bill directly from CVEC [3].
  • The Service Area: This cooperative serves the rural areas around San Angelo and extends into Coke County [4].
  • Your Options: You have exclusive access to member-funded grants like "Operation Round Up" and internal payment plans.

Federal Aid: Concho Valley Community Action Agency

The Concho Valley Community Action Agency (CVCAA) is the primary administrator for the Comprehensive Energy Assistance Program (CEAP) in Coke County [5]. This federally funded program aims to reduce the energy burden on low-income households.

What CEAP Covers

  • Utility Payments: The program can cover up to 6 to 12 months of electricity usage to help stabilize your household budget.
  • Crisis Assistance: Funds are expedited for households facing immediate disconnection or extreme weather events [6].
  • Eligibility: You must generally be at or below 150% of the Federal Poverty Guidelines [7].

Current Status (Late 2025)

  • Closed for 2025: As of November 12, 2025, the utility assistance program for the 2025 calendar year is closed [8].
  • Next Steps: Residents should monitor the CVCAA website for the opening of the 2026 application cycle.
  • Alternative: While CEAP is closed, you must look to provider-specific aid or local charities for immediate help [9].

AEP Texas Neighbor to Neighbor Program

If your home is served by AEP Texas lines, you may be eligible for the Neighbor to Neighbor program. This serves as a critical safety net when federal funds are unavailable.

  • Program Dates: The program is currently open for the cycle running from October 1, 2025, through September 30, 2026 [10].
  • Who Qualifies: It is designed for customers who are making a sincere effort to pay but are facing a temporary financial hardship.
  • How to Apply: You cannot apply directly through AEP. You must contact a local Community Based Organization (CBO) or partner agency to submit your application [11].

Concho Valley Electric Cooperative Resources

Members of CVEC have access to the Operation Round Up trust. This fund is created by members voluntarily rounding up their monthly bills to the nearest dollar to help neighbors in need ``.

  • Grant Scope: Funds can be used for electricity bills, medical equipment, or disaster recovery costs ``.
  • Application: You must submit a specific application to the CVEC Foundation Board for review [12].
  • Documentation: Renters must include a copy of their lease. A referral letter from a doctor, minister, or social worker is highly recommended to strengthen your application [12].

Crisis Resources and Local Benevolence

When utility-specific grants are exhausted, local community resources can help you bridge the gap. Freeing up your grocery budget can often provide the cash needed to keep the lights on.

Food Distribution Events

  • Robert Lee: The San Angelo Food Bank holds distributions at the Robert Lee County Courthouse (13 E. 7th Street). These typically occur bi-monthly from 10 AM to 11 AM ``.
  • Bronte: Distributions are held at 250 W Oliver Ave in Bronte, also on a bi-monthly schedule ``.

Faith-Based Assistance

  • First United Methodist Church: Located in Bronte and Robert Lee, these congregations often have discretionary funds or "Good Samaritan" ministries to help locals in crisis .
  • Salvation Army San Angelo: This agency serves Coke County and offers emergency financial assistance specifically to prevent homelessness and utility disconnection [13].

Municipal Water Bill Assistance

Assistance for water bills is handled differently than electricity. The statewide "Texas Utility Help" program for water assistance has closed due to lack of funding [14].

  • City of Bronte: Contact City Hall at (325) 473-3501 to discuss payment arrangements [15].
  • City of Robert Lee: Contact City Hall at (325) 453-2831 regarding your account [16].
  • Strategy: Visit your City Hall in person before your disconnect date. Municipal staff often have more flexibility to grant extensions than large corporate call centers.

Medical Protections: Critical Care Registry

If a member of your household relies on an electric medical device or has a chronic illness, you can apply for legal protection against immediate disconnection.

  1. Get the Form: Download the "Critical Care" or "Chronic Condition" application from the Public Utility Commission of Texas or your TDU's website [17].
  2. Medical Signature: Have your patient's physician sign the form to verify the medical necessity.
  3. Submit to TDU: Send the completed form to AEP TexasOncor, or CVEC. Do not send it to your billing company (REP).
  4. The Benefit: This provides a statutory delay in disconnection (typically 21 days), giving you vital time to secure funding [17].
Strategic Action Checklist
  • Verify Provider: Check your bill immediately to see if "AEP Texas" or "CVEC" is listed as the delivery company.
  • Apply for Neighbor to Neighbor: If you are an AEP customer, apply now while the 2025-2026 cycle is open.
  • Utilize Food Pantries: Mark the Robert Lee and Bronte distribution dates on your calendar to save cash for utilities.
  • Monitor CVCAA: Watch the CVCAA website for the 2026 CEAP application window announcement.
  • Dial 2-1-1: Call the state helpline to find out which local charities currently have active funds for Coke County [18].
Frequently Asked Questions
What is the primary Coke County Texas electric bill assistance program available in 2025?

The main resource is the Comprehensive Energy Assistance Program (CEAP), administered locally by the Concho Valley Community Action Agency (CVCAA). This federally funded program helps low-income households in Coke County (including Robert Lee and Bronte) pay for immediate electricity needs and encourages long-term energy efficiency.

What are the income requirements to qualify for electric bill help in Coke County?

To qualify for CEAP, your household income typically must not exceed 150% of the Federal Poverty Guidelines. For 2025, this is approximately $23,475 for a single person or $48,225 for a family of four. Priority is often given to households with the lowest incomes relative to energy costs.

How do I apply for the Concho Valley Community Action Agency (CVCAA) energy assistance?

You must submit an application directly to the CVCAA. You can download the form from their website or pick one up at their office in San Angelo (133 W. Concho Ave). Applications can be mailed, faxed, or emailed. Processing times generally range from 60 to 90 days, so apply before a crisis occurs.

What documents do I need to provide for the Coke County Texas electric bill assistance program?

A complete application usually requires:
Photo ID for all adults (18+).
Social Security cards for all household members.
Proof of income for the last 30 days (pay stubs, award letters).
Current electric bill (and gas/propane bill if applicable).
Proof of citizenship or legal residency.

Can I get emergency help if I have received a disconnection notice?

Yes, but you must act immediately. While CEAP has a processing time, agencies often prioritize households in "crisis" status (scheduled for disconnection within 48 hours). Additionally, contact your provider (e.g., TXU, Reliant) to ask about a deferred payment plan or "bridge" extension while waiting for agency funds.

Are there specific assistance programs for seniors or disabled residents in Coke County?

Yes. The CEAP program prioritizes "vulnerable" households, defined as those with elderly residents (60+), individuals with disabilities, or children under five. These households often move to the front of the waiting list and may qualify for higher benefit caps to ensure their power remains on for health reasons.

Do major Texas electricity providers offer their own assistance funds?

Absolutely. Many deregulated providers serving Coke County offer aid programs funded by donations.
TXU Energy Aid: Partners with local agencies to help customers in crisis.
Reliant CARE: Provides bill payment assistance for qualified customers.
Direct Energy: Offers the "Neighbor-to-Neighbor" program.
Tip: Call 2-1-1 to find which local agency administers these specific provider funds.

Can renters in Robert Lee or Bronte apply for utility assistance?

Yes, renters are eligible for the Coke County Texas electric bill assistance program just like homeowners. You must be responsible for the electric bill (it must be in your name). If utilities are included in your rent, you generally cannot apply for electric-specific aid, though rent relief programs may help.

Is the "Lite-Up Texas" discount program still available for Coke County residents?

No. The Lite-Up Texas program (which offered summer discounts) was discontinued in 2016 due to lack of funding. It has effectively been replaced by the year-round support offered through CEAP. Do not rely on outdated websites promising "Lite-Up" applications; focus on CEAP and provider-specific aid.

Where else can I find local financial help if the CVCAA is out of funds?

If the primary agency is tapped out, try these hyper-local resources:
County Indigent Health Care Program: May assist if medical issues are involved.
Local Churches: Contact the First United Methodist Church in Robert Lee or local Church of Christ benevolent funds in Bronte. They often have small, one-time emergency funds.
Salvation Army: The San Angelo branch serves the Concho Valley region and may offer emergency vouchers.

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