Arizona Assistance Programs: Financial Help for Food, Housing, and Healthcare

Accessing Arizona assistance programs can provide critical support for you and your family during challenging times. Whether you need help with groceries, rent, utility bills, or medical care, numerous resources are available through the state and local organizations. Finding the right financial aid starts with knowing what programs exist, from Nutrition Assistance (SNAP) and AHCCCS healthcare to housing support and cash benefits, and this resource provides the clear, direct information you need to apply.

Your First Call for Help: Central Hubs for Arizona Resources

When facing financial hardship, knowing where to start can be the biggest challenge. Arizona's social safety net is built with several key entry points designed to connect residents with the right services, regardless of where they first seek help. Think of these as central hubs that can assess your needs and direct you to a wide range of state, county, and local programs.

2-1-1 Arizona: The State's Primary Information Hotline

For anyone unsure of where to turn, the most effective first step is often the simplest: dialing 2-1-1. Operated by Solari, 2-1-1 Arizona is a free, confidential information and referral service that acts as a single point of contact for thousands of health and human service programs across the state. When you call, a live operator can help you navigate the complex system of support and connect you with local resources tailored to your specific situation.

This service is a comprehensive system designed to address a wide spectrum of needs, including:

• Supplemental food and nutrition programs.
• Shelter, housing options, and utilities assistance.
• Emergency information and disaster relief.
• Employment and education opportunities.
• Healthcare and vaccination information.
• Services for veterans.
• Addiction prevention and rehabilitation programs.
• Support for individuals experiencing domestic violence.

2-1-1 Arizona also operates several specialized hotlines for urgent needs, such as the Housing Crisis Hotline for those at risk of homelessness, a Transportation Hotline offering free ride options while funding lasts, and critical Heat Relief Information and Resources during Arizona's dangerously hot summer months.

How to Connect with 2-1-1 Arizona

• By Phone: Dial 2-1-1 from anywhere in Arizona. If you are outside the state or have trouble connecting, dial 1-877-211-8661. Live operators are available daily, with assistance in both English and Spanish.
• Online: Search the resource database directly on the 2-1-1 Arizona website.

Arizona Department of Economic Security (DES): Your Gateway to State Programs

The Arizona Department of Economic Security (DES) is the primary state agency responsible for administering many of the state's largest assistance programs. While 2-1-1 is a referral service, DES is where you will formally apply for and manage benefits for foundational programs like food assistance, cash assistance, and help with child care.

To streamline the application process, DES utilizes two main online portals:

• Health-e-Arizona Plus (HEA plus): This is the primary online system for applying for some of the most critical benefits, including Nutrition Assistance (SNAP), Cash Assistance (TANF), and AHCCCS Medical Assistance.
• A-to-Z Arizona: This portal is used for other key programs, such as the Low Income Home Energy Assistance Program (LIHEAP) and DES Child Care Assistance.

While these digital portals are the most efficient way to apply, the system is designed to accommodate everyone. Recognizing that not all residents have reliable internet access, DES provides paper applications, fax numbers, and in-person support at local offices. Community Assistor organizations are also available statewide to provide free, in-person help with completing applications.

County-Specific Services: The Power of Local Support

While DES manages statewide programs, Arizona's counties often provide more immediate and localized emergency support. County Human Services Departments are on the front lines, administering funds for crisis situations and connecting residents with a network of local partners.

Maricopa County, for example, offers a wide array of assistance programs through its Human Services Department to help residents navigate difficult circumstances. These services often fill gaps left by larger state programs and can include:

• Emergency rent and utility assistance.
• Emergency home repair, including for non-functioning air conditioning systems.
• Food assistance and connections to local food banks.
• Early education programs like Head Start.
• Legal assistance for renters facing eviction.

Through initiatives like Maricopa CARES, the county directs federal funds from sources like the American Rescue Plan Act to address pressing local needs. Residents in all counties should check their local county government's website for information on available human services and community action programs.

Food and Nutrition Support Programs

For many Arizona families, the most pressing need is ensuring there is enough food on the table. Several powerful programs are available to provide both ongoing grocery budget support and immediate, emergency food access. These programs are designed to work together, creating a robust safety net for food security.

Nutrition Assistance (SNAP) in Arizona

Nutrition Assistance is Arizona's name for the federal Supplemental Nutrition Assistance Program (SNAP), formerly known as food stamps. This program provides eligible low-income households with monthly benefits to buy groceries. The benefits are loaded onto an Electronic Benefits Transfer (EBT) card, which works like a debit card at most grocery stores and farmers' markets.

Eligibility for Nutrition Assistance

Eligibility is primarily based on household income and composition. A "household" for SNAP purposes is a person or group of people who live together and buy and prepare their meals together.

Most households must meet two income tests. First, the household's gross monthly income (before deductions) must be at or below 130% of the Federal Poverty Level (FPL). Second, after deducting certain expenses like rent and utilities, the net income must be at or below 100% of the FPL. Households with a member who is elderly (age 60+) or has a disability may only need to meet the net income test.

Able-bodied adults without dependents are generally required to work or participate in a training program for at least 80 hours per month. However, numerous exemptions exist. You may be exempt if you are pregnant, unable to work due to a disability, caring for a child under 18, or receiving unemployment benefits, among other reasons.

How to Apply for Nutrition Assistance

1. Submit an Application: The fastest way to apply is online through the Health-e-Arizona Plus portal at healthearizonaplus.gov. You can also submit a paper application to your local DES office.
2. Complete an Interview: After you apply, you will need to complete an interview with an eligibility worker, which is typically done over the phone.
3. Provide Documents: You will likely need to provide documents to verify your situation, such as a driver's license, pay stubs, and proof of expenses like rent or utility bills.

Emergency (Expedited) SNAP

If your need for food is urgent, you may qualify for Expedited SNAP and receive benefits within seven days. You may be eligible if your household's monthly income is less than $150 and you have less than $100 in cash, or if your housing costs are more than your gross monthly income.

Women, Infants, and Children (WIC)

The Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) provides specific, healthy foods, nutrition education, and healthcare referrals. WIC is for all kinds of families, including those with single parents, foster families, and military families.

Who Qualifies for WIC?

To be eligible for WIC, you must fit into one of the following categories and meet income guidelines:

• Categorical Eligibility: You are pregnant, breastfeeding (up to one year postpartum), have recently given birth (up to six months postpartum), or you are applying for an infant or child under five.
• Income Eligibility: Your household's gross income must be at or below 185% of the Federal Poverty Level.

If you already participate in SNAP, TANF, or AHCCCS, you are automatically considered income-eligible for WIC, which simplifies the application process. This means families with young children should consider applying for both SNAP and WIC to maximize their support.

WIC Monthly Income Guidelines

How to Apply for WIC

The first step is to contact your local WIC clinic to schedule an appointment. You can also begin the application process through the My AZWIC online portal. You will need to bring documents to your appointment, including proof of identity, address, and household income (or your award letter for SNAP, TANF, or AHCCCS).

Finding Local Food Banks and Emergency Food

While SNAP and WIC provide long-term support, Arizona's network of food banks and pantries provides a critical lifeline for immediate needs. The Arizona Food Bank Network (AzFBN) is a coalition of five major regional food banks that serves nearly 1,200 local agencies across all 15 counties.

These organizations provide both ongoing support and immediate crisis relief. To access this help, you do not need to go through a lengthy application process like you do for state benefits.

How to Find a Food Bank Near You

The easiest way to find help is to use the interactive search tool on the AzFBN website at azfoodbanks.org. You can search by zip code to find locations near you that offer:

• Emergency food boxes.
• Hot, prepared meals.
• Infant food boxes.
• Home-delivered meals.

Before visiting, it is always a good idea to call ahead to confirm their hours of operation and any eligibility requirements. Other programs available through this network include The Emergency Food Assistance Program (TEFAP) and the Commodity Senior Food Program (CSFP) for adults age 60 and over.

Housing Stability and Utility Bill Assistance

Keeping a roof over your head and the lights on are fundamental to family stability. Arizona offers several layers of support to help residents manage energy costs and secure housing, from ongoing monthly discounts to emergency aid during a crisis.

Help with Energy Bills (LIHEAP)

The Low Income Home Energy Assistance Program (LIHEAP) is a federally funded program administered by DES that helps eligible low-income households with their heating and cooling bills. This assistance is particularly vital during Arizona's extreme summer heat.

LIHEAP Eligibility and Benefits

Eligibility is based on your household's gross monthly income, citizenship status, and need for energy assistance.

LIHEAP Monthly Gross Income Limits

The amount of assistance you can receive is determined by a points-based system that prioritizes households with the greatest need. Points are awarded based on three factors:

1. Income Need: Households with lower incomes receive more points.
2. Energy Burden: Households that spend a higher percentage of their income on energy bills receive more points.
3. Energy Need: Households with a vulnerable member (a child, an individual with a disability, a veteran, or a person age 60+) receive an additional point.

Based on the total points, a household can receive a regular benefit of up to $640 once in a 12-month period. If you are facing a utility shut-off, you may be eligible for an additional Crisis LIHEAP benefit of up to $500.

How to Apply for LIHEAP

You can apply for LIHEAP online through the A-to-Z Arizona portal. You will need to provide documents such as a copy of your most recent utility bill, a photo ID, and proof of income for your household.

Utility Company Discount Programs

In addition to LIHEAP, Arizona's major utility companies offer their own monthly discount programs for income-qualified customers. It is wise to enroll in your utility's discount plan as soon as you are eligible to build financial resilience against future high bills.

• For Arizona Public Service (APS) Customers: The Energy Support program provides a monthly discount of either 25% or 60% on your energy charges based on income. A separate Energy Support with Medical program offers a 35% or 60% discount for households with a member who uses essential medical equipment.
• For Salt River Project (SRP) Customers: The Economy Price Plan provides a $23 monthly discount on SRP electric bills for customers who meet the income guidelines. This amounts to a savings of $276 per year.

Emergency Housing, Rent, and Homeless Assistance

The large-scale Arizona Rental Assistance Program (ARAP) created during the pandemic is no longer accepting new applications. This marks a transition to a more decentralized, crisis-driven model where assistance is provided by local agencies.

If you are facing eviction or need help with rent, the following resources are your primary points of contact:

• 2-1-1 Arizona Housing Crisis Hotline: This remains the most important first call for anyone at immediate risk of losing their housing. Dial 2-1-1 and a specialist will connect you with local resources.
• Community Action Agencies (CAAs): These local, non-profit organizations are now the main providers of emergency rent and utility assistance. You can find your local CAA through the DES website or 2-1-1.
• DES Short-Term Crisis Services (STCS): This program provides one-time assistance to low-income families experiencing a temporary financial emergency.

Homeless Services and Shelters

For individuals and families currently experiencing homelessness, immediate help is available.

• Accessing Shelter: The fastest way to find an available shelter bed is to dial 2-1-1 and press 6 for homeless services. You can also contact a HUD-approved housing counseling agency for guidance. 
• City of Phoenix Office of Homeless Solutions (OHS): The OHS in Phoenix operates programs like PHX C.A.R.E.S., which addresses encampments and connects individuals with outreach services and shelter options.

Healthcare and Medical Coverage

Access to affordable healthcare is a cornerstone of financial stability. Arizona provides robust public health insurance options for low-income residents, as well as a universal program to help all residents save on prescription drug costs.

Arizona Health Care Cost Containment System (AHCCCS)

The Arizona Health Care Cost Containment System (AHCCCS, pronounced 'access') is Arizona's Medicaid program. It provides comprehensive health insurance coverage at no cost to eligible Arizonans. Coverage typically includes doctor visits, hospital care, prescription drugs, and more.

Who is Eligible for AHCCCS?

General eligibility is based on income, age, family size, and citizenship status. The main categories are:

• Adults (age 19-64): Household income up to 138% of the FPL.
• Pregnant Women: Household income up to 161% of the FPL.
• Children: Income limits vary by age, with the highest threshold for infants up to age one (up to 152% of the FPL).

Kids Care: Health Insurance for Children

For families who earn too much for AHCCCS but cannot afford private health insurance, Arizona offers Kids Care, the state's Children's Health Insurance Program (CHIP). Kids Care provides low-cost, comprehensive health coverage for children under 19.

These two programs use a single application to automatically determine whether a child is eligible for no-cost AHCCCS or low-cost Kids Care. This integrated approach ensures that as a family's income fluctuates, their children can maintain continuous access to health insurance.

Eligibility for Kids Care

Kids Care is available for children in families with household incomes up to 205% of the FPL. Depending on the family's income level, a small monthly premium may be required.

AHCCCS & Kids Care Monthly Income Limits

How to Apply for AHCCCS and Kids Care

The most efficient way to apply for both programs is online through the Health-e-Arizona Plus portal. You can also apply by phone, by mail, or with the help of a free Community Assistor.

Prescription Drug Savings: The Arizona Rx Card

Beyond health insurance, the Arizona Rx Card is a free, statewide prescription assistance program that provides discounts on medications. This program is not insurance.

This program has no eligibility requirements—no income limits, no age restrictions, and no enrollment forms. It is available to everyone and can be used for savings of up to 80% on both brand-name and generic medications at over 68,000 pharmacies.

How to Get and Use the Card

Simply visit ArizonaRxCard.com, where you can print a pre-activated card for immediate use. You can also download it to your phone. Present the card to your pharmacist when filling a prescription to receive any available discount.

Financial, Family, and Child Care Support

For families facing significant financial strain, direct cash assistance and support for child care can provide the stability needed to work toward self-sufficiency. These programs support parents who are working, seeking work, or pursuing education.

Cash Assistance (TANF)

Arizona's Cash Assistance (CA) program is funded by the federal Temporary Assistance for Needy Families (TANF) grant. It provides temporary cash benefits to low-income families with children to help them meet basic needs.

Eligibility and Benefit Amounts

To qualify, a family must first pass a "needy family" income test. The income limits and final payment amount depend on your family size, household composition, and shelter costs.

• Income Test: For most families, total household income must be at or below 100% of the FPL. For families where a non-parent relative cares for a child, the limit is higher, at 130% of the FPL.
• Payment Standards: If you pass the income test, your monthly benefit is determined by a second set of standards. The A1 Standard is for families with shelter costs, while the lower A2 Standard is for those without.

TANF (Cash Assistance) Monthly Income & Payment Standards

You can apply for Cash Assistance through the Health-e-Arizona Plus portal. The program has lifetime limits and requires participants to engage in work-related activities.

DES Child Care Assistance

The DES Child Care Assistance program helps eligible families afford quality child care by paying a subsidy directly to a DES-approved provider. This program is designed primarily to enable parents to work, attend school, or participate in job training.

Because funding is limited, there is often a waiting list for families who are not statutorily entitled to care (such as TANF recipients).

Eligibility Requirements

• Income: A family's income must be at or below 165% of the FPL at the time of application.
• Activity: The parent must be working, attending school, or in an approved training program.
• Child's Age: The program generally serves children up to age 12.

The program is designed to prevent a "benefit cliff." Families can remain on the program as their income grows, with assistance only phasing out once their income exceeds 85% of the state median income, a much higher threshold than the entry limit.

How to Apply for Child Care Assistance

You can apply online through the A-to-Z Arizona portal or by submitting a paper application to a local DES office. You will need to provide verification of your identity, citizenship for the children, and your qualifying activity (such as pay stubs or a school schedule).

Frequently Asked Questions